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Questions 6-7: Respond to a written request
Question 6
Directions:Read the e-mail below.
From: Bluehaven Community Outreach
To: New Bluehaven Resident
Subject: Greetings to Our New Neighbor in Bluehaven!
Sent: April 5 10:30 A.M.
Welcome to Bluehaven! Our community is a wonderful blend of nature and
culture, offering various activities and services. The Bluehaven Community
Outreach is here to assist you as you get to know your new surroundings.
Feel free to reach out if you have any questions or need guidance about
Bluehaven.
Directions:
Respond to the e-mail. Respond as if you have recently moved to Bluehaven.
In your e-mail to the outreach team make THREE requests for information.
Question 7
Directions:Read the e-mail below.
From: Quality Appliances
To: Emma Thompson
Subject: Your New Espresso Machine
Sent: February 4th
Dear Emma Thompson,
Thank you for purchasing our latest espresso machine model. We are
committed to ensuring your satisfaction and would like to know if you are
happy with your purchase. Please inform us if you encounter any issues.
Directions:
Reply to the email as if you are Emma Thompson. In your email describe
TWO issues you are experiencing and ONE request with the espresso
machine.
Question 6
Directions:Read the e-mail below.
From: Amelia Warren (awarren@fitlifestyle.com)
To: Samir Patel (spatel@onlinestore.com)
Date: May 12
Subject: FitLifestyle Pro Membership Issue
Dear Mr. Patel,
Thank you for contacting us regarding your recent issues with the FitLifestyle
Pro Membership. We take our customer satisfaction very seriously and are
actively looking into the concerns you raised.
Since your initial subscription, we have improved our platform’s user
interface and made enhancements to the workout tracking features. I have
upgraded your account to reflect these changes, and I am confident that this
will address your difficulties with accessing personalized workout plans.
If the issues persist, you may contact our support team at
support@fitlifestyle.com to arrange for further assistance, or you may
request a full refund at any time.
Please feel free to reach out if you need any more help. I apologize for any
inconvenience this has caused and hope to continue providing you with a
valuable experience.
Sincerely,
Amelia Warren
Customer Support
FitLifestyle
Directions: Respond to the email as if you are Samir Patel, a customer of
FitLifestyle. In your email, describe ONE issue you encountered after the
recent platform upgrade and make ONE request for further assistance.
Question 7
Directions:Read the e-mail below.
From: hiring@greenvalleynurseries.com
To: mroberts@fastmail.com
Subject: Welcome to Green Valley Nurseries
Date: March 15
Dear Ms. Roberts,
Welcome to the Green Valley Nurseries team! We are excited to have you
join us as a garden specialist. Your first day of work is 22 March at 9:00 A.M.
Please report to our main office at 78 Garden Avenue for orientation. Your
orientation will include a detailed overview of our plant care techniques and
customer service approach.
For the first two weeks, you will be working from 9:00 A.M. to 4:30 P.M. Once
your training is complete, your regular schedule will be confirmed, and you
will have access to employee benefits, including vacation time, health
insurance, and employee discounts on nursery products.
Please review and sign the attached offer letter and return it by 18 March to
confirm your acceptance of the position. If you have any questions or need
additional information before your first day, feel free to reach out. We look
forward to seeing you soon!
Best regards,
The Hiring Team
Green Valley Nurseries
Directions: Respond to the email as if you are Maria Roberts. In your email,
thank the hiring team for the offer, confirm your availability for the training,
and make ON request for information regarding the employee benefits.
Question 6
Directions:Read the e-mail below.
From: support@citybikeshare.com
To: ksmith@fastmail.com
Subject: Re: Lost Bicycle
Date: May 14
Dear Ms. Smith,
Thank you for reaching out to us. We have several bicycles in our lost-and-
found facility that match the description you gave, but we have not located
one with your registered details yet. We recommend you visit our
headquarters at 1123 Main St. to identify your bicycle in person.
Please be prepared to confirm the time and location of your rental, or bring a
copy of your rental receipt if possible. Our facility is open from 8 A.M. to 6
P.M., Monday through Saturday. Additionally, note that unclaimed bicycles
are held for a maximum of 10 days before being donated.
Let us know if you need further assistance.
Best regards,
Jared Miller
Customer Support
City Bike Share
Directions:
Respond to the email as if you are Katherine Smith. In your email, confirm
your intent to visit the facility and ask THREE questions about the lost-and-
found process.
Question 7
Directions:Read the e-mail below.
From: Andrea McKenna (amckenna@brightfuture.org)
To: James Carter (jcarter@visioninnovations.com)
Subject: Bright Future Career Fair
Date: March 15th
Dear Mr. Carter,
We are excited to confirm your participation as a speaker at our Bright Future
Career Fair on April 20th. Your insights on innovation and entrepreneurship
will be invaluable to our students. The previous speaker on this topic was
very well-received, and we expect a similar level of enthusiasm for your
presentation.
If you are interested in providing handouts or promotional material for the
attendees, please let me know. We can arrange for the printing and
distribution. Additionally, please let us know if you will require any specific
audio-visual equipment during your presentation.
Lastly, I would appreciate it if you could send a short biography and your
presentation outline for our event program by April 5th.
Thank you once again for contributing to this event.
Kind regards,
Andrea McKenna
Event Coordinator
Directions:
Reply to the email as if you are James Carter. In your email, ask for THREE
pieces of information about the event.
