Himanshu Jain

Engineering Director | Global Service Delivery Leader | AI Advocate

A tech-savvy and ardent professional with over 18+ years of pioneering experience in Global Service Delivery
Management, IT Consulting, Cloud Development, RPA, AI, Automation, Software Development, Project Management,
Stakeholder Management, and Client Engagement. Seeking to pursue a career in the upper echelons of an esteemed
organization, which calls for extremely high levels of leadership, analytical and technical skills to spearhead global
service delivery and automation projects by utilizing the advancement in technology and gain further experience to
contribute to the success of the organization.

himanshu12221@gmail.com Mobile: +91-7972054876 Place: Pune, Maharashtra, India in: linkedin.com/in/himanshu-jain-learner

SKILLS
Global Service Delivery Management Engineering Leadership People Management Pre-sale Solutioning

Agile Methodology and Delivery DevOps and Cloud RPA and Automation AI EdTech

TECHNICAL SKILLS
Operating Systems: Windows and Mac OS Languages/ Scripts: C#.Net, Python

Technologies: Silverlight, WCF, WPF, LinQ, ASP.Net, Databases: SQL Server, Oracle
Windows/Office Application, Xamarin,
Machine Learning, Deep Learning, LLM, Cloud: AWS and Azure
Gen AI, RPA (Automation Anywhere,
WDG), IBM BAW

IDEs /Tools: Visual Studio, Fiddler, FxCop, Jira, GitHub,

ACCOLADES
Bagged the Best Team Award in Infosys, 2011
Honoured with Innovation Award in Infosys, 2012
Recipient of Spot Awards, 2014 and 2015
Mentor for a Team in Smart India Hackathon 2017
Evaluator for Smart India Hackathon 2018
Program Facilitator for Machine Learning Crash Course (MLCC)
– 2018
Speaker at Google Developer Events
Jury for Smart India Hackathon, 2019

CERTIFICATES
Designing and Developing Web Applications Using Microsoft
.NET Framework 4.0- 519 Certification Silverlight 4, Development - 506 Certification

Microsoft NET Framework 3.5, Windows Presentation

Foundation Application Development – 502 Certification Microsoft .NET Framework 3.5, Windows Communication
Foundation Application Development – 503 Certification
Microsoft .NET Framework – Application Development
Foundation – 536 Certification Microsoft® .NET Framework 2.0 - Web-based –
528 Certification
Client Development IBM Certification (Associate Developer)
Infosys Certified .Net Technical Architect
“Automation Anywhere Advanced RPA Professional”
Certification WDG RPA Certification

Nanodegrees from Udacity (AI Product Manager, Deep

Learning

EDUCATION
Master of Computer Applications Bachelor of Science in Computer Application
Jabalpur Engineering College, India S.T.B.K College, Jabalpur, India
2007, 2003,

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WORK EXPERIENCE
Engineering Director
Academian India Private Limited
07/2023- Till Now
Achievements/Tasks
• AI Leadership: Heading the AI division at Academian, leading the development of an in-house AI Accelerator Platform leveraging cutting-
edge technologies such as Generative AI, Agentic AI, and Multi-Component Pipelines (MCP) to power scalable, intelligent EdTech
solutions.
• Engineering Ownership: Spearheading end-to-end product engineering for multiple Academian products — from concept to production,
ensuring high-performance, scalable, and maintainable software systems.
• AWS Partnership Lead: Driving Academian’s engagement with AWS as part of the AWS Center of Excellence (COE). Leading technical
initiatives and architecture reviews to strengthen cloud infrastructure and AI service integration.
• Compliance & Security: Played a key role in Academian’s journey toward IMS certification, actively contributing as a core member of the
steering committee, ensuring secure and compliant delivery practices across the organization.
• A-Plus Program Head: Leading the A-Plus initiative, a strategic talent development program focused on identifying, onboarding, and
upskilling fresh talent. Successfully transitioned trainees into productive contributors across real-time projects.
• Pre-Sales & Solutioning: Actively involved in the pre-sales cycle, including customer engagement, AI solution presentations, and technical
proposal creation tailored to client needs in the EdTech space.

Director and Global Service Delivery Manager

Salient Process India Private Limited
05/2021 – 05/2023,
Achievements/Tasks
• Lead Salient Process India Private Limited towards unprecedented heights of success as the Technical Director. Develop and implement
overarching objectives, policies, and procedures for the company to facilitate operational efficiency, technological advancement, financial
stability, and sustainable growth.
• Manage end-to-end service delivery function for Salient Process India Private Limited's global operations as the Global Service Delivery
Manager.
• Identify opportunities for innovation and growth to deliver exceptional value to clients and stakeholders in the arena of digital transformation,
artificial intelligence, robotics process automation, process mapping, mining and analysis, business automation workflow (BAW), and hyper-
automation solutions.
• Design and implement service delivery strategies that align with the company's business goals and client requirements with comprehensive
knowledge of service delivery methodologies and deep domain expertise.
• Maintain effective communication and collaboration with internal and external stakeholders, including executive leadership, business partners,
clients, and vendors, to ensure seamless delivery of products and services.
• Ensure service delivery processes and systems are effective, efficient, and scalable to meet the evolving needs of the organization.
• Collaborate with senior leadership to develop and implement new service offerings, identify opportunities for growth, and drive continuous
improvement in service delivery processes and systems.
• Ensure that organizational systems (structure, processes, information, technology, people, budget, and time) are in place to support the
accomplishment of short and long-term business objectives.
• Work with the technology team to assigns resources and tasks, and manage quality assurance, resolution of issues, status reviews and
reporting, development of standards, change control, client support, and compliance with all policies and procedures.
• Build a diverse team of talented and motivated professionals with the capability to support the transformational aspirations of the business.
Inspire and motivate others by communicating passion for the organization’s mission, vision and values.

Specialist
Tata Elxsi Limited
06/2020 - 05/2021,
Achievements/Tasks
• Worked as Specialist (AI Project Manager) for the AI-Based Enumeration project for our client, a US-based leading manufacturer, responsible
for the successful planning, execution, and delivery of the project.
• Spearheaded complete project lifecycle from strategy, ideation, gathering requirements, road mapping, design, development and execution of
projects that deliver transformational benefits for the client's business.
• Led and delivered project vision, architecture views, technology roadmaps, and IT strategies throughout Technology Lifecycle Deliverables.
• Led and motivated a team of project resources, including developers, analysts, and subject matter experts, to ensure that project deliverables
are completed on time, within budget, and to the required quality standards.
• Facilitated the adoption, implementation and sustainability of Agile processes, principles, and practices. Deployed Scrum framework – sprint
planning, backlog grooming, daily scrums, sprint reviews and sprint retrospective.
• Acted as a Scrum coach and played a key role in guiding the team towards a successful transition from the traditional Waterfall methodology to
Agile, as part of the wider enterprise-wide Agile transformation initiative.
• Led a team with 15+ members and carried out portfolio planning and project management to ensure quality delivery in the time frame.
Optimized processes, tools, metrics, and human capital to enable effective and efficient delivery of company projects.
• Devised operational strategies for service delivery functions by carrying out long-term and short-term planning in line with the customer
requirements for smooth operations.
• Managed all aspects of a service to create and deliver superior customer satisfaction while simultaneously creating value. Escalated issues and
problems to higher management as necessary, ensuring prompt and accurate resolution.
• Provided leadership with a vision that assists in the creation and promotion of an environment for innovation, organizational agility, and
continuous learning.
PROJECTS
Project: AI-Based Enumeration | Client: US-based leading Manufacturer | Role: Specialist (Project Manager) (06/2020 - 05/2021)
Description: Developed deep learning object-detection-based algorithms to identify the presence of bacterial colonies on a surface and recognise their types. The artificial
intelligent algorithm captures the surface image and outputs the enumerated images with bounding box coordinates of all the detected bacteria colonies and bacteria types.
The algorithm logs the details in a JSON file for future analysis. Choose a faster region-based convolution neural network with a tensor flow framework as it is a top-
performing model in such a case. The model is deployed on the edge device.
Environment: TensorFlow, Azure Dashboard, Draw.io

Project: Digital Transformation | Client: Leading paint manufacturing company in Norway. | Role: Scrum Master (09/2018 - 05/2020)
Description: The client is leading paint manufacturing company. They performed a complete digital transformation from paper to mobile application and a Cloud platform.

Environment: Xamarin, Azure, Jira

Project: Robotic Process Automation | Client: Number one manufacturing and worldwide marketing and sales of footwear, apparel,
equipment, and accessories in the USA | Role: Technology Lead (04/2017 - 08/2018)
Description: The project started as an initiative to automate many manual processes for the client and worked on multiple use cases. E.g., Automation of a process in which
the user needs to download an Excel file from Box and then unhide a sheet before running a macro by clicking on a button. After that, macro refreshed the data. The user
then hides the sheet again, saves it in the new report inbox location, and moves the old sheet to another folder. After all these, the user needs to go to a different website,
where the user needs to create a campaign for the new reports by following multiple manual steps. This whole manual process used to take 4 hours every day across the
year. The Automation saved 1460 hours of effort per year. They similarly automated many other processes as part of this project.
Environment: Automation Anywhere (RPA Tool)

Project: Product Line Manager | Client: Number one manufacturing and worldwide marketing and sales of footwear, apparel,
equipment, and accessories in the USA. | Role: Technology Lead (08/2014 - 03/2017)
Description: All geographic and territories use a new standardised line management tool to enable category assortment planning and the new business model. The system
reflects a business model enabling global categories to connect more directly with the territories and marketplace across the globe. It is a single system for territory
merchants to manage product lines across engines.
Environment: C#.Net, Silverlight, Telerik Controls, RIA services, WPF, Bot Development, Machine Learning

Project: Factory Management | Client: Number one manufacturing and worldwide marketing and sales of footwear, apparel,
equipment, and accessories in the USA. | Role: Technology Lead (02/2014 - 07/2014)
Description: A new standardised tool by which clients decide the ranking of vendors using multiple factors. This tool is used by vendors, auditors, and management.
Environment: C#.Net, ASP.Net, SQL Server

Project: Payment System | Client: Number one manufacturing and worldwide marketing and sales of footwear, apparel, equipment, and
accessories in the USA. | Role: Technology Lead (06/2013 - 01/2014)
Description: The payment system handles all kinds of transactions at the client’s store—developed a custom payment system to overcome security issues related to card
information
Environment: C#.Net, Payment API, WCF, Epicore

Project: Product Image Manager | Client: Number one manufacturing and worldwide marketing and sales of footwear, apparel,
equipment, and accessories in the USA | Role: Technology Analyst (04/2011 - 05/2013)
Description: Product Image Manager is about aligning the product management process and tools with new line management processes and tools. Client line management
processes are changing to align with standard product structure and will be managed in one tool. Likewise, the product image management process must align across all
business lines. It has different search methodologies, publishes an image, confidentiality, reports generation etc., and functionalities.
Environment: HP Quality Center, Automation – QTP, Web Service Data Validation – Fiddler, Migration Data Validation – SQL

Project: PCS QA Portal | Client: Internal Innovation | Role: Technology Analyst (11/2010 - 03/2011)
Description: It is a Silverlight tool integrated with the HP quality centre database using HP com libraries. It is a handy tool for generating different kinds of reports and
charts in a few minutes. It also contains information about many projects, including project team members’ photographs.
Environment: HP Quality Center, C#.Net, WCF, Silverlight

Project: Service Framework | Client: Finland-based product development company | Role: Technical Associate (03/2010 - 10/2010)
Description: Service Logic Framework is the logical component which involves BizTalk orchestration, ESB 2.0 services, Itineraries and BizTalk maps. The service logic
framework will do the dynamic routing and provide UI requests to the different WCF web services in the format required by doing transformation using BizTalk maps. These
WCF web services are the wrappers of different application APIs. For example, File System Provider WES is a WCF service which interacts with file system provisioning to
provide different services like Create Directory, Create Share, Create Quota etc.—developed many WCF services for provisioning applications like File System Provider
WES, Exchange WES, SCVMM WES, etc.
Environment: C#.Net, WCF, BizTalk 2009, ASP.Net, SQL Server 2008, SCOM, PowerShell, SCCM, Microsoft Exchange PowerShell API, File System Manager

Project: Excel Analytical Add-In | Client: Germany-based product development company | Role: Software Engineer (01/2007 - 02/2010)
Description: This Add-in integrates and configures the connections of client Analytics Services with Microsoft Excel 2002, 2003 and 2007. It manages the mapping of client
objects to Excel and refreshes the data of objects if any other object hooks the event to the server from the excel sheet. It also supports the layout and formatting
management of the client objects on the Excel worksheet. During this project, I got exposure to COM Applications with managed code, Windows authentication, SSL
Certification, Web Service, Cryptography, XML, UML, VSTO, FxCop, Windows Registry and Some Windows API.
Environment: C#.Net, WPF, Windows API, Excel Object Model

Project: Outlook Integration with Open Social | Client: Persistent Internal | Role: Software Engineer (07/2007 - 12/2007)
Description: The Add-In Demonstrates Outlook integration with Open Social. Using this Add-In, one can interact with multiple Social sites with a single application, i.e., a
gadget. This gadget used a java Web server to fetch data from open social sites and displayed that data in outlook. The beauty of this application is that a user can connect
to multiple sites by using a single application (Gadget); for that, no ID or password is required. The implementation of this Add-In uses several concepts and technology.
Open Social API and Java web server fetch user’s data using Rest API. Web services and JSON takes user data to display in Outlook. In the designing part, HTML and
JavaScript are used for making gadget, while VSTO Add-In displays and send user info such as scrap tasks into Outlook.
Environment: C#.Net, WPF, Outlook Object Model, Open Social API

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EMPLOYMENT HISTORY

Academian as Engineering Director (07/2023 – Till Now)

Salient Process as India Director and Global Service Manager (05/2021 - 05/2023)

Tata Elxsi as Specialist (06/2020 - 05/2021)

Infosys Technology Limited as Project Manager (10/2010 - 05/2020)

Tech Mahindra Limited as Technical Associate (02/2010 - 10/2010)

Persistent System Limited as Software Engineer (07/2007 - 02/2010)

Persistent System Limited as Trainee (01/2007 - 07/2007)

PERSONAL ATTRIBUTES
Impeccable Analytical skills Intellectual Curiosity Innate Problem-solver Resilience and Persistence

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