AVINASH MHASKE
Phone: +91-7066550335
Email: avinashmhaske999@gmail.com
LinkedIn: https://www.linkedin.com/in/avin7sh
Technical Support Engineer | Expertise in Active Directory, Exchange
PROFESSIONAL SUMMARY
Performance-driven IT Support Engineer with over 2 years of experience in Active Directory,
Microsoft Exchange (2007–2016), DNS/DHCP, Outlook troubleshooting, and Microsoft 365
cloud environments. Skilled in installing and maintaining domain controllers, configuring DNS
zones, managing mail flow architecture, and resolving complex connectivity issues in hybrid
networks. Known for effectively handling incidents related to authentication, authorization,
mail flow, and directory services while adhering to ITIL processes.
CORE COMPETENCIES
Primary Skills:
• Active Directory & Windows Server: Domain Controllers (DC), OU, Forest, Tree, Global
Catalog
• Exchange Servers: Exchange 2007/2010/2013/2016 – Server Roles (Mailbox, Hub
Transport, Client Access)
• Networking & DNS/DHCP: DNS Zones: Primary, Secondary, Stub, Conditional Forwarders
• Networking: DNS, DHCP, IP Addressing, APIPA, NsLookup, VPN, TCP/IP, Ports and
Protocols.
• ServiceNow, Jira, SolarWinds
Secondary Skills:
• Defender for Cloud Apps, Safe Links, Safe Attachments
• Microsoft Teams and SharePoint Administration, Retention Policies, M365 Backup &
Restore
• Cisco SAGE, SolarWinds Monitoring Tools
• Ticketing Systems: ServiceNow, Jira, Symphony Summit
• ITIL Framework, Patch Management, Asset Inventory Tracking
PROFESSIONAL EXPERIENCE
Zensar Technologies Ltd – Pune
Client: Cynergy Bank
Microsoft 365 Support Engineer | Jan 2022 – Current
• Provided support for Exchange Online, Teams, SharePoint, Intune, and Azure AD in a
hybrid cloud environment.
• Resolved Azure AD Connect sync issues by adjusting sync rules and attribute precedence.
• Deployed Conditional Access and Intune policies in line with Zero Trust architecture.
• Troubleshot Outlook, Exchange mail flow, Autodiscover, and ActiveSync configurations.
• Automated administrative workflows using PowerShell and Microsoft Graph API.
• Generated compliance and posture reports; assisted in internal and external audits.
• Managed ticket lifecycle using ServiceNow and Jira, ensuring timely issue resolution.
CERTIFICATIONS
• AZ-900: Microsoft Azure Fundamentals
• AWS CCP: AWS Certified Cloud Practitioner
• MD-102 (In Progress): Microsoft 365 Endpoint Administrator
EDUCATION
Bachelor of Computer Science (BCS)
Savitribai Phule Pune University | Year of Graduation: [2021]
PROJECTS & INITIATIVES
• Azure AD Connect Optimization: Resolved sync conflicts, improved hybrid identity
reliability.
• Intune & Defender Deployment: Led policy rollout, enforced endpoint protection and
compliance.
• Conditional Access Revamp: Reduced complexity by streamlining access rules; improved
security compliance by 40%.
ACHIEVEMENTS
• Reduced ticket resolution time by 25% by developing troubleshooting playbooks and
SOPs.
• Recognized by leadership for optimizing Conditional Access policies and improving overall
system security.
LANGUAGES
English, Hindi, Marathi
HOBBIES
Trekking | Football | Crypto markets | Cricket | Gaming | Bike riding
