MAHENDRA SAHNI

Mobile :- 9818113799
Email : mahendra_sahani@hotmail.com

CARRER SUMMARY

With 25 years of hands-on experience in IT infrastructure management, I have developed a

comprehensive understanding of both traditional and cloud environments. My journey began with
foundational roles where I managed on-premises servers and networks, which provided me with the
technical skills necessary to understand the complexities of IT infrastructure. Over the years, I
transitioned into cloud technologies, specifically AWS and Azure, where I have accumulated over 8 years
of diversified experience in cloud infrastructure management and automation principles. In my recent
role as IT Head with GWG Outlet Inc (payroll DDT SOFTWARE & ECOMM PVT LTD), I designed and
implemented a scalable AWS infrastructure for an e-commerce platform, which included EC2 instances,
S3 for storage, and RDS for databases. This experience taught me the importance of building a robust
and secure cloud architecture that can support business operations and future growth. I also
implemented auto-scaling and load balancing with Elastic Load Balancers, which improved website
uptime significantly. My expertise extends to managing Azure environments, where I have successfully
set up virtual machines, networking, and security measures. I am proficient in ITIL best practices, which
have enabled me to optimize incident response times and improve service delivery. Additionally, my
experience with compliance standards, such as HIPAA and GDPR, has equipped me to manage data
security effectively. Overall, my extensive experience in both traditional IT and cloud environments
positions me well to manage and optimize cloud infrastructure effectively.
Objective
Dedicated and results-driven IT professional with 25 years of experience in Application Support and IT
Infrastructure Support, seeking a challenging role to leverage technical expertise, problem-solving skills,
and customer-centric approach to ensure seamless application performance and user satisfaction.

Technical Skills

• Cloud Platform: AWS ((IAM, VPC, RDS, EC2, EALB, LightSail, S3, Route 53, ACM, Azure SES)
Azure (VM, IAM, App Services, virtual network, Resource Groups, storage, Entra ID, Azure Monitor
and RBAC
• ITIL Practices: Proficient in ITIL best practices for incident, problem, and change management.
• Networking:- Router & Switches
• CI/CD Tools:- GitHub Action, Gitlab and CI/CD
• Scripting Language:- PowerShell, JavaScript and understanding of Bash/Shell
• Version Control Systems: Github, Gitlab & SVN
 • Monitoring tools :- Cloud Watch and Nagios
• Operating Systems:- Windows Server and Linux (Ubuntu)
• Database Technologies :- MS-SQL and MySQL
• Email Services:- Office 365 and Google Workspace. (Done migration from POP3 to
Office365 and Google Workspace)
• Ticketing Tool :- SharePoint, OS ticket and Service Now ITSM
• Hardware:- Dell, HP, and IBM.
• Domain & DNS Configuration: A, MX, SPF, DKIM, TXT Records (GoDaddy, Cloudflare, Route53.
• Compliance-Based Assessments: Health Insurance portability and Accountability act (HIPAA)
and CFR part 11.
• Payment Card Industry data Security Standard: (PCIDSS) and General Data Protection
Regulation (GDPR).
• Firewalls Configuration: SonicWall, Cyberoam, Sophos, Fortinet and Fortigate.
• ERP :- Ramco on Demand and Channel Advisor (E-Commerce ERP)
• CMS (WordPress Support):- Providing Hosting services Support on AWS Lightsail, Migration
Expertise.

• MBA (IT) Sikkim Manipal University.

• BSC Math Hons from VB University.

Certification/Training

• AZ – 104 : Microsoft Azure Administrator Associate

• AZ – 305: Microsoft Azure Solutions Architect Expert (Training from KodeKloud)
• MCSE from Mercury Solution
• ITIL V3 Trained
• Project Management
• Change Management  Customer Centricity.
• VMware Certified Professional from Koenig Solutions
• MCITP from IIHT
• ERP (RAMCO on DEMAND):- (16th to 18th July 2010) Training on Installation and configuration
of ERP and Business Model.

Total Experience 25 Years

 1. GWG OUTLET (Payroll DDT SOFTWARE & ECOMM PVT LTD) – IT HEAD (Jan 2016 to
30th Januray 2025)

 Worked as IT Head with GWG OUTLET INC, (Payroll DDT SOFTWARE & ECOMM PVT LTD)
from Jan 2016 to January 2025 Served as IT Head for surrounding training, product evolution, and
updated scope and requirements.
 Lead a team of E-Commerce process, IT Team and software development team analysts in
documenting client requirements and implementing all parts of the product lifecycle, serving as
the liaison between clients and team to ensure alignments and goals.
 Collaborated with team and key stakeholders to improve methodologies and operations across 50
employees.
 AWS Cloud Infrastructure for E-Commerce Platform:- Designed and implemented a scalable
AWS infrastructure for an e-commerce platform, including EC2 instances, S3 for storage, RDS for
database, and Cloud Front for CDN.
 Setup Development process on Azure for HRMS and DMS-based Applications. The application has
been hosted on SAAS based solutions on App Services with CI/CD, GitHub and MS-SQL.
 Implemented auto-scaling and load balancing with Elastic Load Balancers to handle traffic spikes,
improving website uptime by 100%.
 Integrated CloudWatch monitoring for proactive resource management and issue resolution
 Setup completes Software Deployment Infrastructure on AWS for E-Commerce Website as
gwgoutlet.com, Set team of software, data team and customer care team to run a complete E-
Commerce Business for Home Decor
 Provide Cloud-based IT Infrastructure Support on Amazon Web Services for 6 lakhs products which
has been implemented with 10 USA renowned portals like amazon,ebay,rakutan,sears.com and
houzz.com etc.
 Set up a Support ticket for providing customer care support and managing team task and IT
Infrastructure.
 Set up Data processing flow on AWS for managing data, team, and images to manage 6 lakhs of
products.
 Managing AWS Infrastructure for Products, CRM on cloud-based IT Infrastructure, Team
management of customer care, data team, and website development team.
 Provide end-to-end support for critical business applications, ensuring 99.9% uptime and
adherence to SLA agreements.
 Collaborate with development teams to identify and implement enhancements, resulting in a 20%
reduction in application incidents.
 Conduct root cause analysis for recurring issues, leading to the implementation of preventive
measures and a 15% decrease in incident recurrence.
 Act as a liaison between end-users and development teams, translating technical issues into user-
friendly language and promoting user education.
 Implemented ITIL best practices, resulting in a 30% improvement in incident response time and a
25% decrease in service disruptions.
 Managed and resolved incoming support requests through the ITIL framework, ensuring SLA
adherence.
 Conducted incident, problem, and change management following ITIL best practices.
 Collaborated with development teams to test and implement application updates and patches.

 Monitored application performance and identified opportunities for optimization.

 Providing Hosting Services support on PHP Laravel with MySQL and Windows Based Application
and WordPress Migration

Project Title :- ChannelAdvisor E-Commerce ERP implementation across various online channels
including marketplace like Amazon, eBay, Walmart etc.
Project Duration :- August 2018 to Dec 2018
Role :- Implementation Lead
Client :- GWG Outlet
Technology :- Channel Advisor, AWS IAM, S3
Key Responsibilities:- ChannelAdvisor Implementation Steps

1. Account Setup & Onboarding

Create a ChannelAdvisor account.

Define your product catalog, categories, inventory sources, and fulfillment rules.

2. Data Mapping & Product Feed Configuration

Import product data into ChannelAdvisor via CSV, FTP, API, or direct integration.

Map fields like title, description, SKU, price, inventory, and images.

Set rules for product variations (size, color, etc.).

3. Marketplace Integration

🛒 Amazon , eBay, Walmart, Houzz and other marketplace Integration

Connect marketplace account to ChannelAdvisor.

Map product data to marketplace requirements (ASINs, UPCs, etc.).

Enable order sync, inventory sync, and automatic pricing strategies (e.g., repricing tool).

Monitor performance and alerts via ChannelAdvisor dashboards.

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Project Title: Email Migration from Google Workspace to Microsoft Office 365

Project Duration: Jan 2019 – Feb 2019

Role: Email Migration Lead
Client: GWG Outlet
Technology: Google Workspace, Microsoft Office 365, PowerShell, Migration Tools Active Directory, DNS

Key Responsibilities:

 Planning & Strategy:

o Led the end-to-end migration process from Google Workspace to Microsoft Office 365, ensuring
minimal disruption to business operations.
o Conducted needs assessments, designed migration plans, and provided solutions tailored to
organizational requirements.
o Collaborated with IT leadership to define and document migration objectives, timelines, and milestones.

 Migration Execution:
 o Managed the configuration and preparation of Office 365 tenant, including the setup of user accounts,
mailboxes, and licensing.
o Migrated emails, calendars, contacts, and documents with a focus on accuracy, integrity, and minimal
downtime.
o Executed mailbox data migration, including transferring labels, folders, and email histories.

 User and Data Management:

o Developed user communication plans, informing users of changes and providing support during the
migration process.
o Ensured smooth transition of user data, including configuring email routing and DNS settings.
o Managed user account provisioning, including single sign-on (SSO) and multi-factor authentication
(MFA) setup in Office 365.

Worked as Senior Manager IT with SOVEREIGN HEALTH GROUP INC.(California) from April 2014 to Nov
2015
 Set up Call Center of 500 users on IVR Systems with office-to-office communication on hosted IP PBX
Systems and Implemented a Contact Center.
 Upgrade technology on existing Data Center and setup all layers of data center e.g. Monitoring -
>Power management -> KVM ->PBX system -> Server Infra-> Application Server->CMS
implementation->Security System-
 Migration of IT Infrastructure from physical to Cloud based hosted solution Microsoft AZURE and
VMWARE 5.5 HA mode setup has done for local IT infrastructure on EMC Storage Server.
 Migrate Pop3 Email Services to Microsoft Office365
 Provide technical leadership, coaching, and mentoring to team members.

Worked as IT Manager with HELM Analytics Pvt Ltd (A Group of CCSI Globaltech Inc.) from June 2013 to
March 2014

 Maintains a thorough knowledge of the IT policy of the organization and adheres to all organizational
standards.
 Perform day to day managing Corporate IT with US offices and more than 400 users to full fill daily IT
requests for new storage on VMware, New Test Environment for Software Development team IT
hardware/software capacity enhancements. Monitoring MS-Office 365 on cloud environment sync with
Local Domain Server Active Directory and Network on LAN and Wan for Dual Last Mile Internet
Services.
 Leading and managing the technology infrastructure relating to needs and goals of the company.
 Developing long-term partnerships with suppliers and vendors; managing day-to-day supplier
performance to ensure adherence to service, cost and quality norms.

Achievements: - Successfully Restructured IT Infrastructure on CISCO based network and

VMWARE Virtual Environment for Software development team.

The Cognition Group Inc. (IT Manager) from June 2004 to May 2013

 Maintaining Corporate IT for 5 offices (US, UK, and India) and more than 350 employees full fill daily IT
requests. Leading team of 10 people for technical support of 24X7 help desk team, to support in-house and
collated data centre network and applications with Delaware and California Branch offices

 Maintaining IT Assets, IT budgets IT policies and participate in Project budget planning

 Providing technical guidance and support for the development or troubleshooting of systems. Identify system
data, hardware, or software components required to meet user need.
 Collaborate with business stack holder with doctors and software developers for any changes on web
application, website for SEO and evaluate current or emerging technologies to consider factors such as cost,
portability, compatibility, or usability
  Participate to Implement Company’s own Portal as http://usintranet.cognitiongroup.com which has
developed in MOSS 2007 server and participate to developed web based application as
Document Management system, Helpdesk Ticketing System, Online IT Inventory
System and server backup log.
 Setup site to site VPN and firewall configuration for 3 offices US,UK and India
 Setup IT Infrastructure and Implemented Call Logger Software for 150 Seater’s BPO at Guwahati for
Sangeeta Communications Pvt. Ltd (An external Division of our Group Companies)
 Setup IT Infrastructure and ERP Application for Hospital and research centre (Sovhealth India Pvt Ltd.) at
Kochi ( Kerela) .
 Set up IT Infrastructure for our Software Development office Gurgaon.
 Set up Data Center (HOSTMYSITE) for Web based Application which is developed on .NET Technology ,
Windows Media server, and SQL Server 2005

Samriddhi Infocom Pvt Ltd. Feb 2000 - April 2004 (Web developer cum server administrator)
Feb 2001 – May 2004.

 Administration and maintenance of Microsoft Internet Information Server (IIS 4.0) on windows NT
4.0 Server based LANs, with 20 Win2K/Win98 workstations.
 Manage Dedicated Server remotely through VNC for Creating FTP and website folder on IIS 4.0 on
Windows NT 4.0 and Manage user on Exchange Server 5.5 (the server which was collated at
Net4india Datacenter)
 Successfully implement SSL certificate for Bank of Punjab website to login for secure internet
banking (https://ebanking.bankofpunjab.com ) implement on IIS 4.0

 Involved in web development for web based application in ASP , HTML, Java Script,
PHP and SQL Server for the following website.
http://www.indusford.com
http://www.perfecttravels.net
http://www.campus-byte.com (portal)
http://www.ginie.com (Customer support portal)

Ishwar Industries Limited Jan 1999 – Jan 2000 (Web developer).

 Started intern for 6 month as a web developer.

 Developed website in HTML, Java Script and Photoshop

Language

English, Hindi