Test 3. This is the IELTS listening test.
You will hear a number of different recordings
and you will have to answer questions on what you hear. There will be time for you to read
the instructions and questions and you will have a chance to check your work. All the
recordings will be played once only. The test is in four parts. At the end of the test,
you will be given ten minutes to transfer your answers to the answer sheet.
Now turn to part one.
Part one. You will hear a woman calling about repairing her broken washing machine. First,
you have some time to look at questions one to four.
Now listen carefully and answer questions one to four.
Good morning. This is the customer service department of Kingswell washing machine.
Roger
speaking, how may I help you? Good morning. I'm calling about the washing
machine I bought from the mall several months ago. There's something wrong with it at the
moment. So what do I have to do? Okay. First, I need to get a few details about
this. Could you give me your name, please? Yes, it's Judy Smith. Okay. I need one more
thing. There's a reference number. It should be in the top right hand corner of the warranty
card we gave you. Let me have a look. Oh, here it is. It's C-W-X, 576-884.
Thanks. Well, I need to make sure if your washing machine is still within the warranty
period. So when did you buy it? Oh, sure. I remember I bought it last summer. So it
was about nine months ago. And the card here says this washing machine has a two year
warranty.
So it's definitely within the period. Of course it is, madam. All right. Then I need your
address. My old address or my current one? Your current one as we will send in someone
to fix the washing machine for you. It's 120 Middle Street, Oxford. And the postcode?
It's G-O-1-9-4-K-E. Before you hear the rest of the conversation,
you have some time to look at questions 5 to 10.
Now, listen and answer questions 5 to 10.
Now I need to know the exact problem of the washing machine. Could you describe it in
detail? Actually, the washing machine did work very well until last weekend. I put some
clothes into it and it worked normally at first. Then I just got down to doing some gardening.
But after about 30 minutes when I came back to the house, I found it was leaking. The
water had soaked the entire floor. I'm sorry to hear that madam. So did you do anything
to make the leaking stop? At that moment, the washing machine was totally out of control
and the alarm and it all so started to sound. I thought there was not much point in pressing
any button on the machine. So I just switched off the machine straight away. Then it stopped
leaking at once, thank goodness. Well, I think that was the only thing you could do.
Oh, then I found my floor was nearly a disaster. As it is made of wood rather than marble,
it could not be soaked in water for a long time. So what I did in the next two hours
was wiping up the water on the floor. Right. Later, I tried the washing machine once more.
But the problem still existed. Well, I've taken down all the related information. Later
we'll send a client engineer to your house to fix it. Okay. Could you arrange the repair
work as soon as possible as I'm too busy at work to do the laundry by hand? How about
this Saturday? Erm, I have to check the schedule of the repairman. Oh, sorry, madam.
Saturday
has been occupied. The earliest day we can arrange for you is next Tuesday. Is that
okay with you? Fine. I can take a leave from work that day. Anyway, thanks. Oh, my house
is easy to find. It's near the central market just across from the post office. Alright. And
the last thing, could you tell me your phone number please? Sure. It's 3864-7757. Okay.
I've got it. The repairman will contact you before he comes. Okay. Thank you very much.
You're welcome. Bye. Bye.
Bye.
