The Family Suite rate was $250 per night,
totaling $750 for three nights; An noted
taxes and service charges were excluded
from that total.
Rate included complimentary buffet
breakfast daily for all four guests, which An
highlighted as part of the suite package
during their stay. Booking confirmation and rate details
Mr. Carter agreed to the rate and provided
passports and a credit card for check-in,
enabling An to finalize the reservation. Mr. Carter and family arrived from a flight
without a reservation and requested
Standard check-in time was 2:00 PM, but accommodation for a family of four,
the suite had just been cleaned and planning to stay three nights.
inspected, allowing An to offer
Reservation, Payment, and
complimentary early check-in Check-in Logistics Mrs. Carter preferred a single room so the
immediately. parents and their young children could
stay together, expressing concern about
Suite assigned was room 1508 on the 15th Guests' situation and needs the children's tiredness.
floor; An handed over keys and directed
guests to elevators past the lounge on the Mr. Carter provided his full name, David
right. Early check-in and room access Carter, when asked, enabling the staff to
proceed with availability checks and
A bellman was arranged to assist with potential reservation.
luggage, and An wished the family a
fantastic stay in Ho Chi Minh City as they An greeted the family warmly in English
departed to the suite. and Vietnamese, offered assistance, and
Hotel Check-in Arrival and Initial Guest Request noted the hotel was busy on a Friday
First option offered: two Adjoining Deluxe
Dialogue: Family morning before checking availability.
Rooms, one with a king bed for parents Arrival, Room An asked length of stay and requested
identification and payment method later,
and one with two twin beds for children,
located next to each other. Options, and Early following standard check-in procedures
during the check-in process to complete
This option maintains separate private Check-in Staff greeting and verification the reservation.
sleeping areas for parents and children
An checked availability on the computer,
while keeping rooms adjacent for
identified room types, and communicated
convenience and supervision during their
Adjoining Deluxe Rooms option options clearly to Mr. Carter for decision-
stay.
making and mentioned current
occupancy status.
Example benefit: easier noise control and
parental privacy, but Mrs. Carter preferred
a single suite to keep children together, as
stated in the conversation.
Second option: a Family Suite with a main
bedroom featuring a king bed and a Available Room Options and
separate living area containing a sofa bed Family Preferences
for two children.
Suite offers more space and a city view; An
described it as perfect for the family
wanting to stay together during their three-
night stay. Family Suite option
Mr. Carter chose the Family Suite; the staff
confirmed availability and proceeded to
rate and inclusions discussion, including
breakfast and total cost for three nights.
