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Therese Linton
October 2014
Acknowledgments
I would like to thank my wonderful friend Ben Martin for allowing me to
practice on his team and also his clients; my respected adviser and first major
client John Markos for his wise counsel, encouragement and support; and my
lovely husband Edward Fairleigh for his work with our clients in developing
the examples that form part of this book.
I have been inspired by many of the legal clients and law students that I
have worked with over the past five years. Many of whom have directly and
indirectly contributed to this book, including;
Hicksons Lawyers, which was my first major LPM client and which has
graciously allowed me to reproduce examples of LPM deliverables that
were jointly developed by myself and the firm;
Norton White, for whom I conducted my first external LPM workshops
and which inspired many of the LPM specific deliverables and templates
that have been created as part of my LPM framework;
The Law Society of New South Wales, which supports an annual series of
LPM workshops that are well subscribed by both in-house and external
counsel;
The College of Law, which had faith in a non-lawyer designing and
delivering LPM learning as part of the Master of Applied Law (In-house
Practice);
All of my LPM students and workshop participants (most especially
Matthew Senescall, Alan Blanch, Sarah Sherwood, Neroli Butt, Bill Pardy,
Justine Matthews, Stewart Cameron, Rod Cameron, Shah Ruziti, Cameron
Leaver and Jane Heatley) who have both inspired me and contributed to
the development of LPM concepts and techniques.
I would like to thank Cengage Learning for allowing me to reproduce
content from my first book Project Management Essentials, which won the
Australian Publishers Association’s award for best student resource in 2014,
and the New South Wales Attorney General’s Department for allowing me to
feature an extensive summary of their training materials on the informed
purchasing of legal services.
Lastly, I would like also to thank my lovely editing team of Jennifer
Burrows, commissioning editor of practitioner texts at LexisNexis, and Nicola
Tomlin, my editor.
Table of Contents
Detailed Table of Contents
List of Tables
List of Diagrams
Preface
Acknowledgments
Chapter 1 Legal Project Management Framework
Chapter 2 Matter Scoping
Chapter 3 Matter Scheduling
Chapter 4 Matter Costing
Chapter 5 Matter Risk Management
Chapter 6 Matter Quality Management
Chapter 7 Matter Resourcing and People Management
Chapter 8 Stakeholder and Client Communication
Chapter 9 Monitoring and Controlling
Chapter 10 Matter Closing
Chapter 11 Legal Portfolio Management
Chapter 12 Informed Purchaser Concepts
Chapter 13 Implementing Legal Project Management
Bibliography
Index
Detailed Table of Contents
Table of Contents
List of Tables
List of Diagrams
Preface
Acknowledgments
Chapter 1 Legal Project Management Framework
Chapter Overview
What is Legal Project Management?
Key project management definitions
Legal project management
What are the Benefits of Legal Project Management?
Project Management Frameworks and Standards
Project Management Body of Knowledge (PMBoK®)
Other project management and process improvement
approaches
Adapting Project Management for Legal Applications
Considerations for in-house counsel
Considerations for external counsel
Legal Project Management Framework
Tailoring the legal project management lifecycle
Constraint Models
Triple Constraint
Legal Triple Constraint
Context of the Legal Triple Constraint
Establishing client expectations
Legal Project Management Disciplines
Legal project management core disciplines
Legal project management supporting disciplines
Basic legal project management framework
Legal Project Management Competencies
Chapter 2 Matter Scoping
Chapter Overview
What is Matter Scoping?
Scope Definition for Legal Matters
Defining Matter Objectives
Matter Scoping Concepts
Scope inclusions and exclusions
Assumptions
Constraints
External factors
Major risks
Indicative Time Frame and Budget
Matter scoping template
Difference between Scoping and Scheduling
Matter Scoping Tools and Techniques
Client and team briefings
Matter chronology
Matter scope
Matter overviews and matter structures
Matter control logs
Chapter 3 Matter Scheduling
Chapter Overview
What is Matter Scheduling?
Matter Scheduling Concepts
Defining and Sequencing Activities
Precedence Diagramming Method
Assigning Human Resources
Estimating Effort and Duration
Critical difference between effort and duration
Estimating biases
Estimating in uncertainty
Rolling wave planning
Developing the Matter Schedule
Different Types of Matter Schedules
Matter schedule
Matter chronology
Maintaining the Matter Schedule
Matter Planning Tables
Chapter 4 Matter Costing
Chapter Overview
Matter Cost Management Processes
Common cost management terms and definitions
Estimating matters costs and determining the budget
Matter Costing Tools and Techniques
Analogous estimating
Bottom-up estimating
Parametric estimating
Best, likely and worst case estimating
Contingency assessment
Power of timesheets
Legal Matter Costing Considerations
Lawyer’s statutory and professional obligations
Are legal project management activities billable?
Legal Pricing Versus Matter Costing
Estimates versus quotations
Different levels of accuracy in cost estimates
Alternative billing
Costing trends in law departments
Costing trends in law firms
Understanding the Cost Management Context
Forecasting and variance analysis
Pressure on Legal Costs
Access to justice arrangements — Productivity Commission
inquiry
Chapter 5 Matter Risk Management
Chapter Overview
What is Matter Risk Management?
Matter Risk Management Concepts
Characteristics of legal project risk
Matter Risk Management Roles and Responsibilities
Role of the legal project manager
Role of the client and legal project sponsor
Role of the risk owner
Matter Risk Identification
Risk breakdown structure
Risk identification workshop
Analysis of assumptions and external factors
Matter risk log
Risk precedents and tools
Matter Risk Analysis and Prioritisation
Quantitative and qualitative risk analysis
Matter risk rating tables
Matter Risk Treatment Planning
Risk avoidance
Risk transference
Risk reduction
Risk acceptance
Monitoring and Controlling Matter Risks
Chapter 6 Matter Quality Management
Chapter Overview
What is Matter Quality Management?
Matter Quality Planning
Quality assurance and quality control
Matter quality planning and matter scheduling
Quality Requirements and Standards
Defining quality requirements
Quality standards in the legal industry
Quality management frameworks
Matter Knowledge Management
What is knowledge management?
Knowledge creation processes
Knowledge capture processes
Knowledge sharing processes
Knowledge reuse processes
Knowledge maintenance processes
Continuous Improvement
Business process modelling
Chapter 7 Matter Resourcing and People Management
Chapter Overview
What is Matter Resourcing?
Responsibility assignment matrix
What is People Management?
People management and project leadership skills
Human Resource Legislative Frameworks
Statutory obligations and legislation
Organisational policies and procedures
Workplace bullying and harassment
Self-Management
Personal prioritisation matrix
Adaptive leadership model for managing individuals
Team Management
Selecting team members and assigning work
Good practice recruitment and selection processes
Common recruitment and selection tools and techniques
Selecting a team from an external firm
Adaptive leadership model for managing teams
Matter structures
Conflict management framework
Matter ‘kick-off’ meetings
Team development activities
Chapter 8 Stakeholder and Client Communication
Chapter Overview
Communication
Effective communication
Active listening
Conversation
Observation
Plain legal language
Stakeholder and Client Expectations
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