Illustrated Parts & Service Map

HP Pro 3400/3500 Series Microtower Business PC

2011, 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Document Number 670581-002. 2nd Edition June 2012.

Key Specifications
Processor Type RAM Type Maximum RAM Expansion Slots Model 3400/3410/3500: Intel Core i7, i5, i3, Pentium, Celeron Model 3405/3505: AMD A-Series (APU), Phenom, E2 Series PC3-10600 DDR3 (1333 MHz) (3400 series models) PC3-12800 DDR3 (1666 MHz) (3500 series models) 8 GB Model 3400/3405/3500/3505 (1) PCIe-x16 (3) PCIe-x1 (1) MiniPCI Model 3410 (1) PCIe-x16 (1) PCIe-x1 (2) PCI 2.3

Cables 1 2 3 * Power switch/LED assembly with cable SATA cable, 165 mm SATA cable, 254 mm Adapter, DVI to VGA, HF 667850-001 657102-001 667854-001 657401-001

*Not shown

Chipset Graphics Adapter I/O Interfaces

Intel H61 (model 3400/3410/3500) AMD A55 FCH (model 3405/3505) Integrated Intel HD (model 3400/3410/3500) AMD Radeon HD (model 3405/3505)

Mass Storage Devices (not illustrated) 16X SATA DVDRW drive 16X SATA DVD-ROM drive (not for Brazil) 2 TB hard drive 1.5 TB, 7200 rpm hard drive 1.5 TB, 5400 rpm hard drive (not for Brazil) 1 TB hard drive 750 GB hard drive 500 GB hard drive 250 GB hard drive 581600-001 581599-001 613210-001 613209-001 652272-001 667719-001 632938-001 667720-001 621419-001

Front: (2) USB 2.0, headphone, microphone 3400/3500: Rear I/O includes: (4) USB 2.0 ports, RJ-45 Ethernet Port, DVI and VGA video Ports, microphone jack, audio in/out jacks (5.1 channel audio out) 3405/3505: Rear I/O includes: (4) USB 2.0 ports, RJ-45 Ethernet Port, DVI-I and DVI-D video Ports, microphone jack, audio in/out jacks 7.1 channel audio out) 3410: Rear I/O includes: (4) USB 2.0 ports, RJ-45 Ethernet Port, HDMI and VGA video interfaces, microphone jack, audio in/out jacks (5.1 channel audio out) COM port, PS/2 KB/MS controller Windows 7 FreeDos RedFlag Linux

Preinstalled Operating Systems

Spare Parts

Miscellaneous Parts 1 * 2 * System Unit 1 2 * * 3 * Access panel Front bezel for use in EMEA region only Front bezel with optical drive door for use in Brazil Front bezel with for use in North American and Latin American regions Power supply, 300W (Active PFC; not for use in Brazil)) Power supply, 300W 674373-001 667849-001 667849-201 670692-001 656721-001 689005-001 664862-001 * * * * 3 Fan sink for use in models with Intel processors Fan sink for use in models with AMD processors Front USB and I/O assembly, includes card reader Front USB and I/O assembly; does not include card reader Chassis fan for use in EMEA, North American, and Latin American regions; not for Brazil Chassis fan for use in Brazil Mouse, USB, optical HP Business Digital Headset Rubber feet (not for use in Brazil) 667727-001 657402-001 667852-001 667853-001 657103-001 514238-001 434645-001 596410-001 642738-001 530593-001

*Not shown

System boards with thermal material 4 * * * * System board for use in 3400 models with Intel processors System board for use in 3410 models with Intel processors in Brazil System board for use in 3405 models with AMD processors System board for use in 3500 models with Intel processors System board for use in 3505 models with AMD processors 660281-001 665223-001 660155-001 687577-001 687578-001

* Not shown

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Standard and Optional Boards Memory modules (PC3-10600, CL9) (or use in 3400 series models) * * * 1 GB 2 GB 4 GB 635802-001 635803-001 585157-001

Common POST Error Messages Screen Message 101-Option ROM Error Probable Cause 1. System ROM checksum error. Recommended Action

1. Verify ROM, reflash if required 2. Remove suspected card, reboot 3. Clear CMOS memory, reboot 2. Expansion board option ROM checksum 4. Replace system board DMA, timers 1. Clear CMOS memory. 2. Remove expansion boards. 3. Replace system board.

Memory modules (PC3-12800, CL11) (or use in 3500 series models) * * 2 GB 4 GB 671612-001 671613-001

103-System Board Failure 164-Memory Size Error and 201-Memory Error

Other boards * * * * * * * * * * * * * * 802.11b/g/n (1x1) WLAN module AMD Radeon HD 7570 2-GB DDR3 FH PCIe x16 Card for use only in HP Pro 3500/3505 models AMD Radeon HD 7450 1-GB DDR3 FH PCIe x16 Card for use only in HP Pro 3500/3505 models AMD Radeon HD 7350 512MB DDR3 FH PCIe x16 Card for use only in HP Pro 3500/3505 models AMD Radeon HD 6570 2GB DDR3 FH PCIe x16 Card ATI Radeon HD 6450 1-GB graphics adapter ATI Radeon HD 6450 512-MB graphics adapter AMD Radeon HD 6350 512MB DDR3 FH PCIe x16 Card nVidia GeForce GT640 3-GB graphics adapter, full height for use only in HP Pro 3500/3505 models (not for use in Brazil) nVidia GeForce GT630 2-GB graphics adapter, full height for use only in HP Pro 3500/3505 models (not for use in Brazil) nVidia GeForce GT620 1-GB graphics adapter, full height for use only in HP Pro 3500/3505 models (not for use in Brazil) 634906-001 679219-001 679218-001 676356-001 638406-001 638132-001 647449-001 631728-001 687226-001 687580-001 687579-001

Incorrect memory config- 1. Run Setup (F10). uration 2. Check DIMMs for proper seating, type, and HP compatibility. 3. Remove DIMMs singularly and reboot to isolate faulty DIMM. 4. Replace system board. Populated DIMM configuration is not optimized Keyboard failure. Rearrange the DIMMs so that each channel has the same amount of memory. Check keyboard connection or keys. Check connector for bent of missing pins. Replace keyboard. If 304, possible system board problem. 1. Reseat graphics card. 2. Clear CMOS. 3. Check monitor connection. 4. Replace graphics card.

214-DIMM Configuration Warning 301-, 304-Keyboard error

501-Display Adapter Failure

Graphics display controller.

1720-SMART Hard Drive Detects Imminent Failure

nVidia GeForce GT530 2-GB graphics adapter, full height (not for Brazil) 657106-001 nVidia GeForce GT405 512-MB graphics adapter (not for Brazil) 657108-001

Hard drive is about to fail. 1. Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable. 3. Back up contents, replace hard drive.

nVidia GeForce GT520 1-GB graphics adapter, full height (not for Brazil) 657399-001

Intel Core i7 processors (include thermal material) * * 2600, 3.4 GHz, 8-MB L3 cache 2600S, 2.7 GHz, 8-MB L3 cache 638632-001 638419-001

Password Security
Establishing a Setup or Power-On password:
1. Turn on or restart the computer. 2. As soon as the computer turns on, press the Esc key while Press the ESC key for Startup Menu message is displayed at the bottom of the screen. 3. Press the F10 key to enter Computer Setup. 4. To establish Setup password, select Security > Setup Password and follow the instructions. - or To establish a Power-On password, select Security > Power-On Password and follow the instructions on the screen 5. Before exiting, click File > Save Changes and Exit. 665120-001 638629-001 638629-001 655970-001 638628-001

Intel Core i5 processors (include thermal material) * * * * * 2500, 3.3 GHz, 6-MB L3 cache (not for Brazil) 2400, 3.1 GHz, 6-MB L3 cache (not for Brazil) 2320, 3.0 GHz, 6-MB L3 cache 2310, 2.9 GHz, 6-MB L3 cache (not for Brazil) 2300, 2.8 GHz, 6-MB L3 cache (not for Brazil) 638631-001 638630-001 665121-001 657111-001 654601-001

Intel Core i3 processors (include thermal material) * * * * * 2130, 3.4 GHz, 3-MB L3 cache (not for Brazil) 2125, 3.3 GHz, 3-MB L3 cache (not for Brazil; use in only 3500 series) 2120, 3.3 GHz, 3-MB L3 cache (not for Brazil) 2105, 3.1 GHz, 3-MB L3 cache (not for Brazil) 2100, 3.1 GHz, 3-MB L3 cache

Changing a Setup or Power-On password:

1. Turn on or restart the computer. To change the Setup password, go to step 2. To change the Power-on password, go to step 3. 2. To change the Setup password, as soon as the computer turns on: - Press the Esc key while Press the ESC key for Startup Menu message is displayed. - Press the F10 key to enter Computer Setup. 3. When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password. NOTE: Type the new password carefully since the characters do not appear on the screen. 4. Press Enter. The new password will take effect the next time the computer is restarted.

Intel Pentium Dual-Core processors (include thermal material) * * * * * G860, 3.0 GHz, 3-MB L3 cache (not for Brazil) G850, 2.9 GHz, 3-MB L3 cache G840, 2.8 GHz, 3-MB L3 cache (not for Brazil) G630, 2.7 GHz, 3-MB L3 cache (not for Brazil) G620, 2.6 GHz, 3-MB L3 cache 665123-001 655973-001 655972-001 665122-001 655971-001

Intel Celeron processors (include thermal material) * * * G540, 2.5 GHz, 2-MB L3 cache (not for Brazil) G530, 2.4 GHz, 2-MB L3 cache (not for Brazil) G440, 1.6 GHz, 1-MB L3 cache (not for Brazil) 665119-001 665117-001 665467-001

Deleting a Power-On or Setup password

1. Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-On password, go to step 3. 2. To change the Setup password, as soon as the computer turns on: - Press the Esc key while Press the ESC key for Startup Menu message is displayed. - Press the F10 key to enter Computer Setup. 3. When the key icon appears, type your current password followed by a slash (/) or alternate delimiter character as shown. Example: currentpassword/ 4. Press Enter.

AMD A-Series Advanced Processing Units (include thermal material; not used in Brazil) * * * * * * * * * * X4 A8-3870, 3.0 GHz, 4-MB L2 cache; Radeon HD6550D graphics core (use in only 3505 models) X4 A8-3820, 2.5 GHz, 4-MB L2 cache; Radeon HD6550D graphics core (use in only 3505 models) X4 A8-3800, 2.4 GHz, 4-MB L2 cache; Radeon HD6550D graphics core X4 A6-3670, 2.7 GHz, 4-MB L2 cache; Radeon HD6550D graphics core (use in only 3505 models) X4 A6-3650, 2.6 GHz, 4-MB L2 cache; Radeon HD6550D graphics core X4 A6-3620, 2.2 GHz, 4-MB L2 cache; Radeon HD6530D graphics core (use in only 3505 models) X4 A6-3600, 2.1 GHz, 4-MB L2 cache; Radeon HD6530D graphics core X4 A8-3550, 2.8 GHz, 4-MB L2 cache; Radeon HD6550D graphics core X2 A4-3400, 2.7 GHz, 4-MB L2 cache; Radeon HD6530D graphics core X2 E2-3200, 2.4 GHz, 1-MB L2 cache; Radeon HD6370D graphics core 667723-001 667723-001 667723-001 671609-001 667722-001 671608-001 667724-001 667721-001 667725-001 667726-001

Clearing CMOS
1. Turn off the computer and disconnect the power cord from the power outlet. 2. Remove the access panel. 3. On the system board, locate the CLR_CMOS or CMOS header. Header label varies based on model. 4. Remove the jumper from pins 2 and 3. 5. Place the jumper on pins 1 or 2. 6. Replace the jumper on pins 2 and 3. 7. Replace the chassis access panel and reconnect the power cord. 8. Turn on the computer and allow it to start.

* Not shown

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Clearing Passwords
1. Turn off the computer and disconnect the power cord from the power outlet. 2. Remove the access panel. 3. On the system board, locate the CLR_PASS header. 4. Remove the jumper from pins 2 and 3. 5. Place the jumper on pins 1 or 2. 6. Replace the jumper on pins 2 and 3. 7. Replace the chassis access panel and reconnect the power cord. 8. Turn on the computer and allow it to start. Power Red Red Red Red Red Red Red Red none Diagnostic LEDs LED Power Power Power Power Color Green Green Red Red LED Activity On 1 blink every 2 seconds 1 blink every second followed by a 2 second pause 3 blinks, 1 blink every second followed by a 2 second pause 4 blinks, 1 blink every second followed by a 2 second pause 5 blinks, 1 blink every second followed by a 2 second pause 6 blinks, 1 blink every second followed by a 2 second pause 7 blinks, 1 blink every second followed by a 2 second pause 8 blinks, 1 blink every second followed by a 2 second pause 9 blinks, 1 blink every second followed by a 2 second pause 10 blinks, 1 blink every second followed by a 2 second pause 11 blinks, 1 blink every second followed by a 2 second pause System does not power on and LEDs are not flashing State/Message Computer on Normal Suspend Mode CPU thermal shutdown Processor not installed Power failure (power supply overload) Pre-video memory error Pre-video graphics error System board failure (ROM Invalid ROM based on Checksum System powers on but is unable to boot Bad option card Current processor does not support a feature previously enabled. System unable to power on

System Setup and Boot

Access the Setup Utility during the computer boot sequence by pressing the Esc key while Press the ESC key for Startup Menu message is displayed at the bottom of the screen, and then pressing the F10 key. If you do not press Esc at the appropriate time, you must restart the computer and again press Esc when the monitor light turns green to access the utility. Computer Setup Menu Heading File Option/Description System Information - Lists the following main system specifications: Product name SKU number (some models) Processor type/speed/stepping Cache size (L1/L2/L3) Installed memory size/speed/chan Integrated MAC Address System BIOS Chassis serial number Asset tracking number Power Power Power none Power Power Power Power

About - Displays copyright notice. Set Time and Date - Allows you to set system time and date. Apply Defaults and Exit - Applies the selected default settings and clears any established passwords. Ignore Changes and Exit - Exits Computer setup without saving changes. Save Changes and Exit - Saves changes to system configuration or default settings and exits Computer Setup. Storage Device Configuration - Lists all installed BIOS-controlled storage devices. The following options are available: CD-ROM - Let you view model, firmware version, serial number Hard Disk - Let you view drive size, model, firmware version, serial number, connector color. Also lets you set emulation type (none or hard disk). Storage Options - Allows you to set SATA Emulation, IDE or AHCI. DPS Self-Test - Allows you to execute self-tests on ATA hard drives. Boot Order - Allows you to specify boot order. Shortcut to Temporarily Override Boot Order Security Setup Password - Allows you to set and enable the setup (Admin) password. Power-On Password - Allows you to set and enable power-on password. Password Options - When any password exists allows you to lock legacy resources, enable/disable Setup Browse Mode, set password prompt, enable/ disable network server mode, specify password requirement for warm boot, and set stringent passwords. Device Security - Allows you to set Device Available/Device Hidden for: serial and parallel ports, system audio, network controller, and SATA ports. USB Security - Allows you to set Device Available/Device Hidden for front USB ports 3-4, rear USB ports 8-11, internal USB ports 0, 1, 2, and 5. Slot Security - Allows you to disable any PCI Express or minicard slot. Network Boot - Enables/disables boot from OS (NIC models only). System IDs - Allows you to set Product name, serial number, UUID, SKU number, family name, asset tag, feature byte, build ID, keyboard locale setting for system ID entry. System Security (some models) - Allows you to enable/disable: Data Execution Prevention (enable/disable) Virtualization Technology (VTx/VTd) (enable/disable) Intel TXT (LT) (enable/disable) Embedded Security Device Support (enable/disable) OS management of Embedded Security Device (enable/disable) Reset of Embedded Security Device through OS (enable/disable) DriveLock Security - Allows you to assign or modify a master or user password for hard drives. Power Hardware Power Management - Allows you to enable/disable SATA bus power management, S5 maximum power savings, and S5 Wake On LAN. Thermal - Allows you to view CPU and system fan speeds. Advanced Power-On Options - Allows you to set: POST messages - Enable/disable After Power Loss - Off/on/previous state POST Delay - None, 5, 10, 15, or 20 seconds BIOS Power-On - Allows you to set the computer to turn on at a preset time. Bus Options (some models) - Allows you to enable/disable PCI SERR# Generation and PCI VGA palette snooping. Device Options - Allows you to set: Num Lock State at Power-on - off/on Integrated Video - enable/disable Multi-Processor - enable/disable NIC PXE Option ROM Download - enable/disable

System Board - HP Pro 3400/3405 (3400 shown)

System Board Connectors and Jumpers (component location may vary)

CPU _FAN XMM1 XMM3 BAT ATX POWER HOOD_SENSE MINI_PCIE CLR_PASS CLR_CMOS SATA2 SATA0 SATA3 SATA1 F_PANEL F_USB1 F_USB2 Heat sink fan connector Memory socket - Channel A Memory socket - Channel B RTC battery socket Main power connector Hood sensor connector Mini PCIe connector Password header CMOS header 1st optical drive 1st hard drive 2nd optical drive 2nd hard drive Front panel connector 1st USB connector 2nd USB connector F_USB3 INT_SPRK F_AUDIO PCIEX1_3 PCIEX1_2 PCIEX1_1 PCIEX16 AUDIO S/PDIF_OUT1 SYSFAN VGA ATX_CPU DVI XU LAN+USB USB1 3rd USB connector Speaker connector Front audio connector PCIe X1 slot PCIe X1 slot PCIe X1 slot PCI slot Audio connectors SPDIF audio connector Fan connector Monitor connector CPU power connector DVI connector Processor socket LAN + USB connector USB connectors

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System Board - HP Pro 3410

System Board - HP Pro 3505

System Board Connectors and Jumpers (component location may vary)

PCI 1 PCI 2 PCIE_X1 PCIEX16 AUDIO LAN+USB HDMI VGA DVI KB/MS SYS_FAN1 ATX_CPU CMOS PARALLEL SERIAL B PCI slot PCI slot PCIe x1 slot PCIe x16 slot Audio connectors LAN + USB connector HDMI connector Monitor connector DVI connector PS2 connectors Fan connector CPU power connector CMOS jumper Parallel port connector 2nd Serial port connector PROCESSOR CPU _FAN1 CHANNEL A CHANNEL B ATXPOWER BAT SATA0 SATA2 F_PANEL SATA3 SATA1 F_USB1 F_USB2 F_USB3 F_AUDIO Processor socket Heat sink fan connector Memory socket - Channel A Memory socket - Channel B Main power connector RTC battery socket 1st hard drive 1st optical drive Front panel connector 2nd optical drive 2nd hard drive 1st USB connector 2nd USB connector 3rd USB connector Front audio connector

System Board Connectors and Jumpers (component location may vary)

ATX_CPU PROCESSOR CPU _FAN XMM1 XMM2 ATX_POWER BATTERY SATA6 CMOS+PW SATA5 SATA1 SATA2 SATA3 SATA4 CPU power connector Processor socket Heat sink fan connector Memory socket - Channel A Memory socket - Channel B Main power connector RTC battery socket SATA drive connector CMOS and password reset headers SATA drive connector 1st hard drive 2nd hard drive 1st optical drive 2nd optical drive Front panel connector Card reader connector 1st USB connector F_USB2 F_USB3 F_USB4 SPDIF_OUT1 F_AUDIO PCIE_X1_3 PCIE_X1_2 PCIE_X1_1 MINI_CARD1 PCIE_X16 AUDIO SYS_FAN1 LAN+USB USB1 VGA DVI SYS_FAN1 2nd USB connector 3rd USB connector 4th USB connector SPDIF audio connector Front audio connector PCIe X1 slot PCIe X1 slot PCIe X1 slot Mini PCIe connector PCI slot Audio connectors Fan connector LAN + USB connector USB connectors Monitor connector DVI connector Fan connector

System Board - HP Pro 3500

F_PANEL CARD_READ ER F_USB1

System Board Connectors and Jumpers (component location may vary)

F_AUDIO PCIEX1_1 PCIEX1_2 PCIEX1_3 PCIEX16 CPU _FAN AUDIO PDIF_OUT1 SYS_FAN VGA DVI LAN+USB USB ATX_CPU XU Front audio connector PCIe X1 slot PCIe X1 slot PCIe X1 slot PCI slot Heat sink fan connector Audio connectors SPDIF audio connector Fan connector Monitor connector DVI connector LAN + USB connector USB connectors CPU power connector Processor socket XMM1 XMM3 BAT POWER HSENSE CLR_PASS CLR_CMOS SATA2 SATA0 SATA3 SATA1 F_PANEL USB USB MINI_PCIE Memory socket - Channel A Memory socket - Channel B RTC battery socket Main power connector Hood sensor connector Password header CMOS header 1st optical drive 1st hard drive 2nd optical drive 2nd hard drive Front panel connector Internal USB connector Internal USB connector Mini PCIe connector

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