A PROJECT REPORT ON
ONLINE / INTERNET BANKING
Submitted in partial fulfillment of the requirements For BACHELOR OF BANAGEMENT STUDIES (2012-2013)
By Sanjeev S. Mishra Under the guidance of Prof. Pranali Bamane
University of Mumbai Sheth T.J Education Societys, SHETH N.K.T.T COLLEGE OF COMMERCE & SHETH J.T.T COLLEGE OF ARTS, THENE (W)
Sheth T.J. Education Societys, SHETH N.K.T.T. COLLEGE OF COMMERCE & SHETH J.T.T. COLLEGE OF ARTS, THANE (W)
CERTIFICATE
OF PROJECT WORK
This is certify that
Mrs SANJEEV S. MISHRA of
B.M.S. Semester V Roll
No:80 has undertaken & completed the project work titled INTERNET/ONLINE BANKING during the academic year 2012-13 under the guidance of Prof. Mrs. PRANALI submitted on 4th , 2012 to this college in fulfillment of the curriculum of BACHELOR OF MANAGEMENT
STUDIES, UNIVERSITY OF MUMBAI. This is bonafide project work & the information presented is True & original to the best of our knowledge & belief
PROJECT GUIDE
COURSE COORDINATOR
EXTERNAL EXAMINAR
PRINCIPAL
Declaration
I, Mr. SANJEEV S. MISHRA hereby declare that the project report entitled ONLINE BANKING. Under guidance of Prof. Pranali submitted in partial fulfillment of the requirements for the award of the degree of BACHELOR OF MANAGEMENT STUDIES (B.M.S) TO MUMBAI UNIVERCITY is my original work.
Signature:
Date:
Place: Airoli
ACKNOWLWDEGEMENT
I take this Company to express and record my thanks and gratitude to Sheth N.K.T.T College of Commerce Thane, and the entire Faculty of Semester V of B.M.S Course, in the College. Further, I also acknowledge my sincere and special thanks and gratitude to my Project Guide Prof. Pranali , and Project Co-coordinator, Voice Principal & Professor Anil Khadse without whose continuous guidance and encouragement it would not have been possible for me to complete this project Work.
I express my thanks to all my colleagues with whom I have debates and discussions on the subject, which also helped to have better understanding and clarity on the subject.
Course name:-B.M.S (Semester-V) College name: - Sheth N.K.T.T College of Commerce & arts University:- Mumbai University
INDEX
1. 2.1 2.2 2.3 Introduction Drivers of Change Indian Banks on Web CHAPTER I
1.4 EMERGING CHALLENGES
2.
CHAPTER II REVIW OF CONCEPTS 2.1 2.2 2.3 2.4 2.5 STATEMENT OF THE PROBLEM PURPOSE OF THE STUDY OBJECTIVE OF THE STUDY 4 POPULATION SAMPLE 31 31 31
2.6
DATA COLLECTION TOOL Internet/online banking with SBI bank
Chapter III
RESEARCH METHODOLOGY 4. CHAPTER V DATA ANALYSIS AND INTERPRETATION CHAPTER VI 6. 7. 8. 9. FINDINGS SUGGESTION CONCLUSION ANNEXURE - QUESTIONNAIRE 54 55 56 33 36