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Snapshot of Role of FKOs Final

1. The document outlines the roles and responsibilities of Field Key Operators (FKOs) in the enrollment process for the Rashtriya Swasthya Bima Yojana (RSBY) health insurance program. 2. FKOs are responsible for verifying beneficiary identities and enrollment data at enrollment camps, ensuring complete and accurate enrollment of eligible families, and validating smart cards before distribution. 3. After enrollment, FKOs must return their personalized smart cards to the District Kiosk Manager and submit a brief report on the enrollment process and any issues encountered.

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74 views1 page

Snapshot of Role of FKOs Final

1. The document outlines the roles and responsibilities of Field Key Operators (FKOs) in the enrollment process for the Rashtriya Swasthya Bima Yojana (RSBY) health insurance program. 2. FKOs are responsible for verifying beneficiary identities and enrollment data at enrollment camps, ensuring complete and accurate enrollment of eligible families, and validating smart cards before distribution. 3. After enrollment, FKOs must return their personalized smart cards to the District Kiosk Manager and submit a brief report on the enrollment process and any issues encountered.

Uploaded by

sun2nu
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Snapshot of Role of FKOs

A. Pre-Enrollment a. Receive personalized Master Issuance Card from the DKM after providing the fingerprint. b. Receive information about the name of the village (s) and the location of the enrollment station inside the village for which FKO role have to be performed c. Receive the contact details of the Insurance Company or their field agency representative who will go to the location for enrollment d. Receive information about the date on which enrolment has to take place e. Provide their contact details to the DKM and the Insurance Company field representative f. Reach the enrollment station at the given time and date (Inform the Insurance Company a day in advance in case unable to come) g. Check on the display of the BPL list in the village h. Make sure that the FKO card is personalized with his/ her own details and fingerprints and is not handed over to anyone else at any time. i. Should ensure that at least 1 card for every 300 beneficiaries, expected at the enrollment camp, is issued to him i.e., in case the BPL list for a location is more than 300, they should get more than 1 FKO card personalized with their details & fingerprint and carry with them for the enrollment. B. Enrollment a. Ensure that the BPL list is displayed at the enrollment station b. Identify the Beneficiary at the enrollment station either by face or with the help of identification document (Can also make use of the Gram Pradhan or any other person to correctly identify the beneficiary) c. Make sure that the enrollment team is correcting the name, gender and age data of dependents in the field in case of any mismatch d. Make sure that the enrollment team is not willingly excluding any member of the identified and verified BPL households for RSBY enrollment e. Immediately after card is printed, should validate the card by inserting his/ her smart card and providing fingerprint f. Make sure that the enrollment team is issuing the smart card on the spot to the beneficiary g. Make sure that the enrollment team is collecting only Rs. 30 from the beneficiaries h. Ensure that the details of all eligible (within RSBY limits of Head of family + spouse + 3 dependents) family members as per BPL list and available at the enrollment station entered on the card, their fingerprint & photograph taken i. Ensure that the enrollment team is providing a brochure to each BPL family along with the smart card j. Make sure that the smart card is given inside a plastic cover and people are told not to laminate it k. If a beneficiary complains that their name is missing from the BPL list then make sure that this information is collected in the specified format and shared with the District administration. l. If all dependents of a beneficiary, eligible for enrollment are not present at the camp, they should be informed that those can be added to the card at the District kiosk. C. Post Enrollment a. Return the FKO card to the DKM after the enrollment is over at the location (s) for which the FKO is responsible b. At the time of returning the card, ensure that the data is downloaded from the card and that the number of records downloaded is the same as the number he verified at the camp. In case of any discrepancy, make a note of the difference and ask the DKM to send the card and the note back to CKGA c. Furnish a brief report to the DKM. d. Hand over the list of left out people, collected at the enrollment camp to the DKMA. e. Receive the incentive from the State Government (if any)

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