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Jason Stoddard's Resume

Jason Stoddard has over 15 years of experience in customer service and technology roles. He has a strong background in troubleshooting, project management, and team leadership. Most recently, he served as the Lead End User Support Technician at Fidelity Investments, where he provided top-tier support and rose to lead a three-person team. Prior to that, he was Assistant Manager/Buyer at a bookstore, where he managed hardware, software, and purchasing.

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Jason Stoddard
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169 views1 page

Jason Stoddard's Resume

Jason Stoddard has over 15 years of experience in customer service and technology roles. He has a strong background in troubleshooting, project management, and team leadership. Most recently, he served as the Lead End User Support Technician at Fidelity Investments, where he provided top-tier support and rose to lead a three-person team. Prior to that, he was Assistant Manager/Buyer at a bookstore, where he managed hardware, software, and purchasing.

Uploaded by

Jason Stoddard
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Jason Stoddard

Tel: 203.490.6803 jason.stoddard@me.com http://www.linkedin.com/in/jasonrstoddard/ PROFILE Superior customer service and troubleshooting skills. Extensive experience working in complex fast-paced environments. Ability to quickly learn and implement new skills and business processes. Experience leading a team, and devising creative and effective solutions to technology problems. Strong organizational skills, with experience leading and advising projects affecting large groups of people. Strong written and verbal skills, and the ability to tailor communications effectively to different audiences. Disciplined self-starter with the ability to stay calm and focused under pressure. EXPERIENCE
Lead End User Support Technician Fidelity Investments Merrimack, NH 2006-2013 Interfaced directly with 200+ Investment Professionals, and Senior Management on Fidelity Investments Fixed Income trading oor to provide a single point of contact for a variety of technology needs. Worked as part of a three-person team delivering top-tier support in a fast-paced and highly complex trading environment. My ability to remain calm under pressure, coupled with superior troubleshooting and organizational skills, allowed me the opportunity rise quickly thru the ranks to team lead in only ve years. During that time my responsibilities included:

Application verication and validation Crisis management and communication Disaster Recovery planning and testing

Incident triage, management, and resolution Process and knowledge management End-user training and documentation

Assistant Manager/Buyer Good News Bookstore Londonderry, NH 1994-2006 Managed hardware and software operations for one of the largest independent booksellers in New England. Integrated, and maintained the internal and external network, point of sale system, inventory management system, and all ofce operations hardware and software in a retail environment. 10+ years managing all aspects of purchasing and merchandising in the music department of a large independent bookstore. Interfaced with record label representatives and directed department expansion, advertising, and promotion. Under my management music sales increased from 10-12% to over 25% of total sales volume.

EDUCATION
Hesser College Manchester, NH Associates Business Administration

SKILLS
Mac and PC hardware Microsoft Ofce 2002-2010 Windows NT, XP, 7, and 8 Mac OS X 10.4-10.8 Apple Certied Mac Integration 10.7 Sharepoint & Documentum Active Directory/Active Roles Microsoft Exchange 2007 Citrix Xen, Microsoft RDP

Juniper SSL and PhoneFactor HP Blades/Thin Clients HP-RGS Protocol Leostream Connection Broker Bloomberg Anywhere iOS Devices and Software Cisco & Polycom Video Conferencing BT Turret Platform HP Service Manager & Alarmpoint Live Ops

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