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Questionnaire On Big Bazar

This document contains a 15 question survey about customer satisfaction with Big Bazaar, an Indian retail chain store. The questions cover demographics of customers, product categories purchased, ratings of customer service, preferences compared to local stores, influences on shopping at Big Bazaar, satisfaction with assistance, billing, information from employees, effects of discounts on impulse buying, and promotional services desired from Big Bazaar.

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Devender Maurya
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232 views15 pages

Questionnaire On Big Bazar

This document contains a 15 question survey about customer satisfaction with Big Bazaar, an Indian retail chain store. The questions cover demographics of customers, product categories purchased, ratings of customer service, preferences compared to local stores, influences on shopping at Big Bazaar, satisfaction with assistance, billing, information from employees, effects of discounts on impulse buying, and promotional services desired from Big Bazaar.

Uploaded by

Devender Maurya
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Questionnaire on Big Bazaar

1. Please select your gender group? Male Female

Gender

Male Female

2. Please select your age group? 0-20 21-40 Above-40

Age group

0-20 21-40 above 40

3. Comparison of brand on different product category Cloths Grocery Gift Items Electronic Leather items Any other item

Sales

cloths crocery gift items electonic leather items Any other item

4. Services of the sales personnel in Big Bazaar? Very Good Good Ok Poor Very Poor

sales personnel
40 35 30 25 20 15 10 5 0 Very Good Good Ok poor Very Poor

5. Customers Preference towards Kirana Store? YES NO

Customer preference towards kirana store

Yes NO

6. Comparison of Big Bazaar with any kirana store? Price Big Bazaar Kirana Store Service Variety Quality

45 40 35 30 25 20 15 10 5 0 price service varity quality Big Bazaar Kirana store

7. Do you visit Big Bazaar? Yes No

Visit in big Bazzar

Yes No

8. Which media influence you to buy from Big Bazaar? Hoardings News paper TV Brochures Any other

Influence to buy

Hoardings News Paper TV Brochures Any other

9 .How is the customer assistance process in Big Bazaar? Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

Series 1
Highly Dissatisfied

Dissatisfied

Neutral

Series 1

Satisfied

Highly Satisfied 0 5 10 15 20 25 30 35 40 45

10. Do you satisfied with the billing system of Big Bazaar? Yes No

Billing system of big bazaar

yes no

11. What is your satisfaction level rate about Services provided by Big Bazaar? Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

Satisfaction level services provided by big bazaar


40 35 30 25 20 15 10 5 0 Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied Series 1

12. Do you satisfied with the information about products which is provided by employees of Big Bazaar to its customer? Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

Information provided by employee to customer


30 20 10 0 Information provided by employee to customer

13. Do you think that the service of discount offered by Big Bazaar attracts you for impulse buying? Yes No

Discount offer attracts for buying

Yes No

14. What is your overall satisfaction level rate about services provided by Big Bazaar? Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

satisfzction level provided by big bazzar


40 35 30 25 20 15 10 5 0 Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

15. Which promotional services do you expect from Big Bazaar? Discount Offer Coupons Free Gifts Credit Card Game Shows

services expect from big bazaar

Discount Offer Coupons Free Gifts Credit Card Game Shows

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