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Supply Chain Balanced Scorecard: Strategy Tree and Scorecard Details

This supply chain balanced scorecard measures performance across manufacturing, warehousing, transportation, customer satisfaction, and financial perspectives. It includes 19 key performance indicators such as manufacturing cycle time, defects per million opportunities, inventory turns, and freight costs. The current overall performance score is 77.63%, with manufacturing at 92.19%, warehousing at 82.53%, transportation at 91.74%, customer satisfaction at 64.74%, and financial performance at 66.09%. Target values are provided for improvement.

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DedeSudewa
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70 views4 pages

Supply Chain Balanced Scorecard: Strategy Tree and Scorecard Details

This supply chain balanced scorecard measures performance across manufacturing, warehousing, transportation, customer satisfaction, and financial perspectives. It includes 19 key performance indicators such as manufacturing cycle time, defects per million opportunities, inventory turns, and freight costs. The current overall performance score is 77.63%, with manufacturing at 92.19%, warehousing at 82.53%, transportation at 91.74%, customer satisfaction at 64.74%, and financial performance at 66.09%. Target values are provided for improvement.

Uploaded by

DedeSudewa
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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Supply Chain Balanced Scorecard Measure and

control supply

Perspective
Manufacturing Warehousing Transportation

Performance
92.19% 82.53% 91.74%

Customer satisfaction 64.74% Financial performance 66.09% Total Performance 77.63% Scorecard includes 5 categories, 19 indicators Help - You can change the values in "weight" column, the value must be between 0 and 10; "10" value means that the perspective or goal is the most valuable - You can change the values in "Performance" column;

Strategy tree and scorecard details :


Perspective Manufacturing Goal Weight (x of 10)
1 The time period from the firm planned order until the final production is reported. 6 The total number of defects divided by the total number of opportunities for a defect, multiplied by 1 Million (Six Sigma calculation). 4 Manufacturing 1 Inventory Months of Supply Number of Inventory Turns Total Performance in group The total inventory units on hand divided by the average monthly usage. 6 The annual cost of sales divided by the average inventory cost level. 4 Warehousing 3 Freight cost per unit shipped Claims percentage for freight costs Truckload capacity utilized On time pickups Total Performance in group Total freight costs divided by the number of units shipped per period. 3 Total loss and damage claims divided by total freight costs, multiplied by 100. 3 8% 100 20% 82.53% 91.74% 80% 200 92.19% 82.53% 4

Description

Performance (%)
92.19%

Manufacturing Cycle Time

Defects Per Million Opportunities Total Performance in group

Warehousing

Transportation

2 Metric is not available in trial version 2 Metric is not available in trial version Transportation 3

80% 80% 91.74% 64.74%

Customer satisfaction

The amount of order lines shipped on the initial order (the first shipment out of the primary warehouse) divided by the amount total amount of lines ordered, multiplied by 100. Order Fill Rate 2 The number of days (hours) from the time a shipment leaves the facility to the time it arrives at the customer's location vs. standard transit time quoted by the carrier for each traffic lane. Transit time Backorder On Time Line Count Customer Order Promised Cycle Time Total Performance in group 1 1 Metric is not available in trial version 4 Metric is not available in trial version 7 12% 40% 90%

2 Metric is not available in trial version Customer satisfaction 2 The number of inventory days of supply plus days of sales outstanding minus average payment period for material. 2 The unit sell price minus material cost divided by material cost. 1 2 Metric is not available in trial version

8 64.74% 66.09%

Financial performance

Cash to Cash Cycle Time Material Value Add COGS percentage Year over Year change in COGS EBIT percentage SG&A percentage Total Performance in group

8%

80% 60%

3 Metric is not available in trial version 1 Metric is not available in trial version 1 Metric is not available in trial version Financial performance

8% 60% 20% 66.09%

Total Performance in Supply Chain Balanced Scorecard

77.63%

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Balanced Scorecard Designer

EVALUATION VERSION
and weight values will not affect any changes of perspective performance and total performance values To purchase a full version, please visit http://www.strategy2act.com/ordering_metrics.htm

Target Values

3 [days]

14

150

1000

95%

0%

15%

40%

85 [$US]

200

5%

100%

90% 85%

0% 0%

95%

0%

6 [days] 8% 65%

14 100% 0%

14 [days]

6%

14%

130% 80%

0% 0%

11% 65% 0%

0% 0% 18%

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