Managerial Communication Week/Topic 5, Interpersonal Skills 1
Define and differentiate between intrapersonal and interpersonal communication Explain at least three elements of intrapersonal and interpersonal communication including emotional intelligence and assertiveness
Discuss the role of the above elements in facilitating effective communication
Intrapersonal communication focuses on how factors within us impacts on the way we communicate.
Interpersonal communication communicating with others.
focuses
on
the
act
of
To understand interpersonal and communication we will look at six elements:
intrapersonal
Self-awareness Self-talk Emotional intelligence (EQ/EI) Assertiveness
Self awareness
Behaviour Personality
Self-talk Emotional Intelligence (EQ/EI)
Emotional Competencies
Intrapersonal communication is concerned with selfawareness
Understanding the self is integral to personal success Self-awareness focuses on knowing our psychological and socially developed traits
Self-awareness can help, distort or block communication according to:
Our understanding of self in relation to others Our ability to work with or manage others effectively Our ability to develop relationships with others Our understanding and valuing of diversity Our ability to adapt to change and manage stress
Behaviour Perception
process of organising and interpreting sensory impressions in order to give meaning to the environment
Attitude
Evaluative statements concerning objects, people or events
Personality
Personality
a combination of psychological traits that classifies a person
Stylistic differences in the behaviour of people
Personality relatively stable sets of traits ways of assessing personality includes:
Self measurement Observation - informal or structured Interviews Questionnaires
Intrapersonal communication can also involve self-talk a form of internal dialogue
Subconscious monologue/inner talk
With oneself or against oneself
4 Types of self-talk:
Self-criticism Self-reinforcement Self-management Social assessment
Type of positive Matching type of self-talk negative self-talk Achievable Fallacy of change differences Reality testing Catastrophising Flexible response Shoulds Confrontation Denial Thinking through Rationalisation Truth Fantasy
See pg. 291 - 292
Emotional intelligence (EI) is a persons basic underlying capability to recognise and use emotion
EI is a relatively new concept that may help you to understand human communication Managers acknowledge EI as being increasingly more important Cognitive intelligence (CI) takes a backseat to emotional intelligence in determining outstanding job performance
Emotional competency (EC) describes the personal and social skills that lead to superior performance in the workplace
EC can manage, manipulate, control communication
Some emotional competencies: Emotional awareness Self-control Achievement drive
Understanding others
can be used against negative communication styles or to increase personal effectiveness
Getting through to or being heard by others Standing up for yourself without being aggressive Getting what you want without infringing the rights of others
Examples of assertiveness
Initiating and maintaining conversation Expressing emotive feelings or opinion Expressing agreement or disagreement Defending your rights or position Making requests Complimenting giving and receiving Refusal
Verbal skills
Saying no Dismissing and redirecting Prompting awareness through questioning Fogging Forcing a choice Repetition Asking for specifics Finding workable compromises Making threats
To be applied when necessary Limitations include:
Culturally sensitive Can develop overconfidence Not effective for those who are very aggressive or passive Contextually sensitive Avoiding change in important issues
