Project Report On

Dhaka Bank Limited BUSINESS COMMUNICA ION

Prepared !or A!RINS !ARID !ac"#t$% Schoo# o& B"'ine''

SUBMI ED B(

ABU RA)IAN AMANULLA) RAN1I BARUA ARI! MI A DA A ABUL 4)AIR

ID* +,-+,++. ID* +,-+,/0/ ID* +,-+,,2, ID* +,-+,023 ID* +,-+,//+ ID* +,-+,/+3

UNI5ERSI ( O! IN!ORMA ION O! EC)NOLO6( AND SCIENCES -+March% 3,++

LETTER OF TRANSMIT
04, April, 2011 Afrins Farid, Faculty, Sch l f !usin"ss

#ni$"rsity f Inf r%ati n f T"chn l &y and Sci"nc"s' (a%alpur t)in t )"r, !aridhara, Su*+ su*%issi n f t"r% pap"r' ,"ar Mada%, It is f &r"at h n r and d"li&ht t us t pr"s"nt y ur final r"p rt pr"par"d as r"-uir"%"nt f r ur !usin"ss . %%unicati n c urs" /M0T12422' Th" "ntir" durati n f pr"parin& this r"p rt has *""n i%%"ns"ly h"lpful t us, &i$in& us a & ld"n pp rtunity t t 3 ut sid" th" r"&ular class r % and % $" t th" r"al ) rld r ,ha3a *an3 ltd' A l t f l"ss ns )"r" l"arnt and a $ast a% unt "4p"ri"nc" )as &ain"d' ,"$"l pin& int"rp"rs nal s3ills, ta3in& f r%al int"r$i")s and f c urs" handin& "ach and "$"ry d"tail )ith pr f"ssi nal attitud" )"r" 5ust t na%" a f")' Truly this )ill h"lp us in ur futur" lif", s l$in& % r" c %pl"t" situati ns and pr *l"%s and als *uildin& *usin"ss structur"' 6" ar" particular &rat"ful t Afrin Farid /Faculty ,Sch c p"rati n in h"lpin& t achi"$" ur purp s"' l f !usin"ss2 f r h"r

In spit" f ur li%itati n and ti%" c nstraint )" ha$" tri"s ur *"st t c $"r all th" p ints y u %"nti n and h p" it )ill *" t %""t y u "4p"ctati n' Thanking you Sinc"r"ly y urs

Si7n'
A!# RA7IAN AMAN#LLA7 RAN(IT !AR#A ARIF MITTA ,ATTA A!#L 87AIR 1111111111111111111111111111111111 1111111111111111111111111111111111 11111111111111111111111111111111111 1111111111111111111111111111111111 1111111111111111111111111111111111 11111111111111111111111111111111111

Table of Contents
01.Group introducer.....1 02. Acknowledgment.,..2 03.Letter of Transmittal .....3

04. Ta le of !ontents. ...................4

0". #ntroduction......"

0$. Ba'i' o& pre'entin7 !inancia# Statement888888888888888889

0%. &ales ' distri ution ."

0(. )inancial results ' Appropriations." 10. FUTURE PLANS

$

11. &ignificant Accounting policies adopted.$

INTRO,#.TION
Ori&in th" r"p rt+
This is t inf r% that th" r"s"arch pap"r n Dhaka :ank #td' It has *""n pr"par"d a r"-uir"%"nt f th" c urs" titl" *usin"ss c %%unicati n /M0T12422'It has *""n pr p s"d f r acad"%ic purp s" nly '6" ha$" *""n c ll"ct"d

M"th d l &y + 6" us"d

ut c ll"ct inf r%ati n f r% $ari us s urc" f %a3" th" )h l" r"p rt '6" us"d nlin" facility and als c ll"ct data f r% th" c %pany ,6" us" Micr s ft 6 rd f r r"p rt %a3in& '

9ri%ary s urc"+ 6" ar" als

c ll"ct data pri%ary inf r%ati n *y "4pl rin& and int"r$i")in& "%pl y""s and cust %"rs f th" Dhaka :ank #td'

S"c ndary S urc" + 6" c

%pl"t" th" r"p rt th"r r"pair"d inf r%ati n )as c ll"ct"d f r% th" s"c ndary s urc" ,6hich ar" )"*sit"s f ,ha3a *an3 ltd' A r"p rt is pr"par" and su*%itt"d t th" r"sp"cti$" c urs" instruct r A&rid' !arid'

7ISTONI.AL !A.80RO#NS+
,ha3a *an3 )as "sta*lish"d in +229 )ith a dr"a% and a $isi n t assur" a standard th" %a3"s "$"ry *an3in& transacti n a pl"asur" "4p"ri"nc"' This "nd"a$ rs is t ff"r y u supr"%" s"r$ic" th u&h accuracy, r"lia*ility, ti%"ly d"li$"ry, cuttin& "d&" t"chn l &y and tail r"d s luti n f r *usin"ss n""ds, &l *al r"ach in th s" and c %%"rc" and li&ht yi"ld n y ur in$"st%"nts'

Dhaka :ank )as "sta*lish"d in +229 )ith a dr"a% and a $isi n t *"ca%" pi n""r *an3in& instituti n f c untry and c ntri*ut" si&nificantly t th" &r )th f th" nati n, "c n %y, th" sass )as "sta*lish"d *y l"a tiny *usin"ss p"rs naliti"s and "%in"nt industrialists f th" c untry )ith sta3"s in $ari us s"&%"nts f th" nati nal "c n %y' Th" incu%*"nt chair%an f *an3 is Mr; A#ta& )o''an 'arker, F und"r : F r%"r ad$is r is Mr; Mir<a A::'' Uddin Ahmed;

Mission Statement

5i'ion*
A Dhaka :ank, )" dra) ar" inspirati n n fr % th" distant, 7is p" pl", pr ducts and pr c"ss"s ar" ali&n"rs t %""t th" d"%and f ur disc"rnin& cust %"r'

Mi''ion*
T *" th" pr"%i"r Financial instituti n in th" c untry pr"$"ntin& hi&h -uality pr ducts and s"r$ic"s *an3"d *y lat"st t"chn l &y and t"a% f li&htly % ti$at"d p"rs nal t d"li$"r *+cellence in ,anking.

CORPORA E PRO!ILE

Na%" f th" . %pany + LEMETE, .hair%an Sar3ar ;ic" chair%an Mana&in& dir"ct r Rashid . %pany s"cr"tary 7uL"&al status c %pany ,at" f Inc rp rati n R"&ist"r"d ffic" M ti5h""l .?A, !an&lad"sh' !an3in& 9h n" + + + + + + + +

,7A8A !AN8 Mr'Altaf 7assain Mr'M ha%%"d 7anif Mr'3handr 3"r Fa<l" Mr'Arha% Masudul 9u*lic li%it"d (uly 0= 1>>= !i%an !ha*an /1 st fl ,ha3a11000 !usin"ss + @AA02>===14 r2 100

Fa4 + @AA02>==B=A4,>=C101D,>=B=011 S6IFT E1Mail 'c %'*d 6"* sid" dha3a*an3ltd 'c % Audit rs Ta4 . nsultant chart"r"d + + + + + ,7!L!,,7 Inf Edha3a*an3 )))' A.NA!IN .hart"r"d Acc untants 7 )l dar yunus:. ' Acc untants

echno#o7ica# comm"nication Email:

"%ail is h"lps t c %%unicat" t cli"nt th"r" *an3in& faciliti"s and als h"lps t nlin" *an3in&' It is =1 *ranch"s th u&h t c nf r%"rs'

Phone & Mobile:

% *il" p"rat r is al)ays h"lps t c %%unicat" n" p"rs n t th"r p"rs n' And ph n" is c %%unicat"d t n" *ranch t anth"r *ranch'

Fax:
fa4 is als h"lps t s"nd his d cu%"nts n" *ranch t anth"r *ranch'

Messaging:
)rit" t latt"r f r fficial ) r3"r t inf r%ati n f fficial n tic"'

Multimedia:
T; chann"ls s"" t pr &ra%%"r f Dhaka :ank;

Process Communication
M"% +
M"% is a $"ry i%p rtant print"d c %%unicati n t l' In DBL %"% ar" us"d f r inf"r ffic" %"% , 5 inin& latt"r, t"r%inati n l"tt"r, c $"r l"tt"r "tc' M"% is n r%ally s"nd fr % th" 7"ard ffic" t all th" *ranch ffic"'

N tic"+
An th"r i%p rtant t l is n tic"' ,!L us"r n tic" f r "$"nts, accid"nt, sp"cial "$"nts, inf r%ati n' ."rtain clan& f plan, r"pairin& , p licy clan& "tc'

Mail *y p st+
DBL us"s %ill *y p st t s"nd d cu%"nt li3"'

L"afl"ts+
DBL us"s l"afl"t f r %ar3"tin& pr % ti n and t inf r% r"&ular "$"nt that th" r&ani<ati n t th" &"n"ral pu*lic

'

Annual R"p rt+

DBL pu*lish"s annual r"p rt "$"ry y"ar' th"y pu*lish"s annual r"p rt s th" shar" h ld"r f th" *an3 c %" t 3n ) a* ut th" *an3 in hutch th"y in$"st"d % n"y, An th"r r"r f pu*lishin& annual r"p rt is t attract n") in$"st'

N")s pap"r+

N")s pap"r is a $"ry c %% n, ch"ap and "asy )ay t shar" inf r%ati n "$"nt, n")s in a $"ry sh t t"r% th" &"n"ral pu*lic'

In&orma# comm"nication

F r f r%al c %%unicati n )ithin th" r&ani<ati n ,ha3a *an3 ltd us" t) %"th ds'

I'

;"rtical c %%unicati n+ $"rtical c

%%unicati n is t) typ" ,fr % th" t p t th" * tt % and fr % th" * tt % t th" t p ,!L us" * th %"th d f c %%unicati n )ithin th"ir r&ani<ati n'

I' 7 ri< ntal c %%unicati n +

7 ri< ntal c %%unicati n is th" c %%unicati n that happ"ns )h"n sa%" l"$"ls '

Inf r%al . %%unicati n

Or&ani<ati n f h"ad ffic"

! ard f dir"ct r

E4"cuti$" c %%itt"" f th" ,ir"ct rs 7"ad ffic" cr"dit c %%itt""

Mana&in& ,ir"ct r

,M,101

,M,102

! ard :Shar" ,i$isi n

Int"rnati nal ,i$isi n includin& Tr"asury p"ratin& .r"dit ,i$isi n /7"ad f cr"dit2

7u%an R"s urc"s ,i$isi n/7R,2 L &istic :&"n"ral s"r$ic" ,i$isi n

Mar3"tin& ,i$isi n

IT ,i$isi n includin& card ,i$isi n Financial c ntr l : Acc unts ,i$isi n !ranch"s c ntr l ,i$isi n/!.,2 ,ha3a !ranch"s

R"s"arch : ,"$"l p%"nt : Trainin& Institut" L n" Ad%inistrati n ,i$isi n /LA,2

utsid" *ranch"s

Isla%ic !an3in& 6in&

syndicati n :Structur"d Financ"

9r 5"ct Financ"

0ar%"nts s"ct r

SME

Su&&"sti n

Sp"ciali<"d L n" ..S?SEI?9L

If th" "ntir" *an3in& syst"% is full c %put"ri<" th"n th"y satisfy th" cust %"r pr $id" fast s"r$ic"' If th"y "sta*lish n"t) r3in& syst"% )ith th"ir *ranch"s th"n it can "asily transf"r data )ithin sh rt ti%" 'If

th"y canc"l th" intr duc"r syst"% th"n th"y can c ll"ct % r" d"p sit n") acc unt and it als satisfi"d th" cust %"r'

Findin&
6" ar" findin& t data ===;dhaka :ank #td;com : als c ll"ct data t annual r"p rt f Dhaka :ank

. nclusi n
In this r"p rt I ha$" tal3"d a* ut ,ha3a !an3 r"cruitin& I trainin& pr c"ss ,)hat is r"-uir"d f r r"cruit%"nt :trainin& and s f rth and als )" ha$" discuss"d a* ut th" trainin& t"chni-u" f th" sal"s F rc" at th" sa%" ti%"' I ha$" discuss"d a* ut th" dra)*ac3s f * th r"cruitin& and trainin& pr c"ss 'I ha$" als r"c %%"nd"d f r $"rc %in& this dra)*ac3s' S th" * tt % li3" th" pr 5"ct pap"r is ,!L is a )"ll 3n ) and % st p pular *an3 in this c untry'

OR0ANIFATION STR#.T#RE OF ,!L 1) Th" !an3 has =2 *ranch"s, B SME s"r$ic" c"nt"rs, B .MS units, 1 ff sh n" !an3in& unit acr ss th" c untry and a )id" n"t) r3 f c rr"sp nd"nts all $"r th" ) rld' Th" !an3 has plans t p"n % r" *ranch"s in th" curr"nt fiscal y"ar t "4pand th" n"t) r3' 2) This r&ani<ati n c %%unicati n n"t) r3 is $"ry )"ll al% st an th"r r&ani<ati n' ,IFFEREN.ES OF .OMM#NI.ATION 9RO.ESS !ET6EEN OT7ER 9RI;ATE OR0ANIFATION

12 ,ha3a *an3 is th" diff"r"nc" f pr c"ss *"t)""n th"r pri$at" r&ani<ati ns ,!L is n % r" ATM * th' Th"r" ar" th" % n"y s"r$ic" pp rtunity is n t & d' I an th"r pri$at" r&ani<ati n % n"y transf"r pp rtunity a% )"ll th"r" is th" % r" th"n ATM * th in th" city' An th"r pri$at" !an3 s"r$ic" ar" -uic3ly and ,ha3a !an3 s"r$ic" ar" th" sl )ly'

INTERNAL .OMM#NI.ATION Int"rnal c %%unicati n is )ay f c %%unicatin& int"rnally in th" r&ani<ati n f r th" t p l"$"l t th" *utt n l"$"l' Li3" "$"ry r&ani<ati n ,!L als us"s t) typ"s f int"rnal c %%unicati n' 1) Th" "4a%inati n and "$ luti n f th" ad"-uacy and "ff"cti$"n"ss f th" int"rnal c ntr l syst"%s' 2) Th" r"$i") f th" applicati n and "ff"cti$"n"ss f ris3 %ana&"%"nt pr c"dur"s and ris3 ass"ss%"nt %"th d l &i"s' 3) Th" r"$i") f th" %ana&"%"nt and financial syst"%s includin& th" "l"ctr nic inf r%ati n syst"% and "l"ctr nic !an3in& s"r$ic"s' 4) Th" r"$i") f th" !an3s syst"% f ass"ssin& its ris3 capital' 5) Th" appraisal f th" "c n %y and "ffici"ncy f th" p"rati ns' EGTERNAL .OMM#NI.ATION Op"rati n and ris3 %ana&"%"nt and th" pr"parati n f financial stat"%"nts f r "4t"rnal purp s"s and includ"s *5"cti$"s that1 12 9"rtain t th" %aint"nanc" f r"c rds that in r"as na*l" d"tail accurat"ly and fairly r"fl"ct th" transacti n and -uality %ana&"%"nt f ass"ts' 22 9r $id" r"as na*l" assuranc" that truncati n ar" r"c rd"d as n"c"ssary t p"r%it pr"parati n f financial stat"%"nt in acc rdanc" )ith !an&lad"sh financial r"p rtin& stand"rs /!FRS2 and applica*l" la)s'

D2 9r $id" r"as na*l" assuranc" r"&ardin& pr"$"nti n ti%"ly d"t"cti n f unauth ri<"d p"rati nal and financial acti$iti"s that c uld ha$" %at"rial "ff"ct n th" financial stat"%"nts'