HIGHER COLLEGES OF TECHNOLOGY
RAS AL KHAIMAH WOMENS COLLEGE
BUS 3406 Work Experience Journals
(Semester 2 , 2013 2014)
Journal 4
Student name: Maha Alsayyah
H00127018
Teacher name: jonne row
8, June, 2014
Student name: Maha Alsayyah Student ID: H00127018 Section: H01 Company: Customs Department
1
JOURNAL 4
Competencies and Skills (CLO 3 and 4)
Describe how you applied, IT, business, customer awareness and numeracy skills during
your work experience:
There is a lot of the skills and this is some of them:
IT Business Customer awareness Numeracy skills
- I use Microsoft Excel
to inter information or
calculate formulas, and
organize schedule then
send it by the email.
- Microsoft Word to
work on the business
plan, doing some
reports and draft lines..
etc.
- Using outlook to send
the emails, and make
appointments or
meeting.
- Organize meeting with
employee and discuss
their business plan and
see if there is
something missing.
- Review reports
- Planning and
managing employees
activity
- Prepare employee
feedback and give it to
the manager
- Listen to other
suggestion that
improve the work
- Aware customers
about the restricted
goods that any goods
of which the import
and export of it is
restricted under the
provisions of the
common customs low
or any other low.
- Aware the customers
about prohibited
goods that any
natural materials or
agriculture, animal,
industrial of
intellectual produce
mentioned in the
tariff nomenclature or
may be classified
under a tariff heading
thereof
- Make sure that the
- The most difficult
part for me is to
calculating the
financial analyze
because I hate
dealing with number
its make me confused
but I try to do it in the
right way with my
colleague and its
work and I done my
work and that make
me feel confident and
do it again and again.
- Using Excel to sum
the goods that they
bought for the
company and how
much money did they
spend monthly.
- Counting the working
year for the employee
Student name: Maha Alsayyah Student ID: H00127018 Section: H01 Company: Customs Department
2
customers know
about customers
duties for example al
kohl they pay 50% of
duties but for the
cigarettes they pay
100%
in the department
Compare the skills you learned in the HCT College with the skills needed to succeed in the
workplace:
Until now there is nothing need to be more success because everything is great and walking
through the success:
- We communicate with the customers or people who would like to applied for a job in the
friendly way. We called them and gave them appointment when they arrived We let them a
sit in a waiting room and ask them what they would like to drink tea or coffee until the
interviewer come to meet them. Then after two days we send them email if we accept them to
come again and if we reject them we said sorry.
Evaluate the competencies and skills that you still need to develop:
- I hate calculation and numbers so I need to develop my financial skills and that will help me
especially in the business plan to have a successful business in the future.
How could the HCT College have prepared you better for Work Experience?
- They communicate with the department we choose to see if they are welling to accept the
trainee or not. But unfortunately, they take a long time until they tell us which place we will
do our work placement on it. They told us a day before we start our work placement. This
affects me negatively because I dont know any thing about this department and I dont
where is located. So in the first week I have a problem in finding the place so I arrived late
because I lost. I hope they gave us a week before to know the place prepare and get
information even visit the place to be more confortable because sometimes we cant be
familiar with the place so we have time to change our choice.
Student name: Maha Alsayyah Student ID: H00127018 Section: H01 Company: Customs Department
3
Critical Thinking
Non-working students please answer these questions
Would you recommend this company for Work Experience for students in the future?
No, because all they work in Arabic there is no English and there is no skill that you learn
because all of their works like routine For example:
Interring data and information in specific program.
Scanning paper and organize the file.
Transfer calls.
How to deal with customers.
Look through employee and arrange trainee program for them by compering between two
program to see which one it better for them then send email for them to let them know
when it will be and how long to register then after the trainee finish we make certificate
for them
Would you like to work in this organization or a similar type of organization when you
graduate?
I dont think so, because this type of the organizations is close and all women working there
we dont see lot of customer their work in the office and like routine. As for me I like
changing and doing something in and out the company meeting customer new people and
help them also go to other department participate with them on something that the benefit
goes for the government and help to improve our company and work environment
How has your Work Experience placement affected your future career plans? What do
you want to do in the future?
Work experience is like spending time in a workplace doing what they tell you to done to get to
know better. That helps me to learn more about job industry for example meeting with people
and ask them question like if they are happy with their work, what did they learn and what
challenges did they face and that giving me more ideas about what kind of career I might go into.
Also, work experience help me to compare what college subject relate with job and match the
skills with the job position. About my career plan in the future am thinking of open my own
Student name: Maha Alsayyah Student ID: H00127018 Section: H01 Company: Customs Department
4
business that doing something that I like, to have effort on in and keep going because here in Ras
Alkaimah job are limited and its hard to find job that match with your skills and your major.
Work Plan
Week/s Department Activities (at least 4 tasks) Supervisor, Job Title,
Telephone, e-mail
1
2
3
Human Recourse
Department
Finance
Department
Department of
Administrative
Service
- I look throw the CV and
choose some of people that
they skills match with the job
they applied then I called them
and give them the date for the
interview
- Use computer to enter the data
and information
- Use email to contact with
employee
- Organize employee files
- I got to know the letters that
they send it to finance
department with large amount
of money to compensate.
- I use SAP program to enter the
Data and number that pay
from betty cash
- Organize the bills to know
how much did the company spend
the money monthly and on what
- Checked on expense of
revenue
- Answering the phone in
receptions
- Order equipment
- Alya sagrhan specialist
human resources development-
07/2333733 -
- Athari Albahari
Director of finance division
Student name: Maha Alsayyah Student ID: H00127018 Section: H01 Company: Customs Department
5
4
5
6
Customs Auditing
department
Investment
Department
Depatment of
customs Affairs
- Doing table to display prices
for 3 company and compere
between them and choose the
best price
- Sending email and fax for
other company
- Book meeting hall in hotel
- Provide mobile for the
employee
- Inserted info from document
into program
- Scanning the paper
- Deal with customers
- Choosing maintenance for the
company
- Attend meeting
- Review reports relating to
activates of customs
- Checking on the exeption of
customs document
- Classification of goods
according to the table
- Prepare monthly
correspondence revealed
custom affairs
Student name: Maha Alsayyah Student ID: H00127018 Section: H01 Company: Customs Department
6
Were you late or absent this week?
If yes, give reasons
Days late reason
-
Days absent reason
-
