1

Chapter One:
Introduction




2


1. INTRODUCTION:
1.1. RATIONALE OF THE STUDY
In todays world only academic education does not make a student perfect to become
competitive with the outside world. So internship is highly needed to gain idea,
knowledge and experience. This report on General Banking procedure: A Study of Janata
Bank Limited" has been prepared as a requirement of the three months internship under M.B.A
program of Department of Finance Studies, Faculty of Business Studies of American International
University of Bangladesh. The organization attachment started on 29th May 2012 and ended on
29th August 2012.
The students of MBA program of American International University-Bangladesh are
required to undergo an internship program at the end of final semester. This internship is
an orientation to the entire working activities of Janata Bank Limited and a study on a
particular area. At the time of working there, I had to select an area of study consulting
with my supervisor in which I could make a detail study and present my understanding in
the report. From this perspective, on completion of an internship program, I had prepared
a report paper at the end of the semester. I truly appreciate this assignment and do hope
that it will be a great importance in building my future career. As part of the internship
program of Masters of Business Administration course requirement, I the author of the
report, assigned for doing my internship in Janata Bank Limited. This report prepared for
the internship program consisting of a major in depth study of the general banking
procedure of Janata Bank Limited. I sincerely worked with all the officials of the entire
department. I gathered knowledge about the systems and about the activities of a bank.
Internship program is a system by which we can accustom ourselves with the practical
situation through the application of theoretical knowledge into real life. The gap between
these two can be bridge up through this internship procedure, as an indispensable part of
MBA. I placed in Janata Bank Limited, Uttara Model Town Corporate Branch. I had
prepared the report on the basis of my gathering knowledge about Janata Bank during my
internship and the knowledge I acquired during my study of MBA.


3

1 1. .2 2. . B BA AC CK KG GR RO OU UN ND D O OF F T TH HE E O OR RG GA AN NA AI IZ ZA AT TI IO ON N
Janata Bank Limited is one of the biggest commercial banks of the country. Its a state
owned bank that was formed just after liberation of Bangladesh. In fact it was a
combination of two smaller banks namely United Bank Limited and Union Bank Limited.
The bank has a very wide network of 872 branches all over the country. At present its
authorized capital is BDT 20,000 million and paid up capital is BDT 5,000 million.
Janata Bank was converted to a limited company on 15 November, 2007. It provides all
services of a commercial bank. Moreover it serves its clients with most modern banking
products.

It is the second largest commercial Bank in Bangladesh, has an authorized capital of Tk
800 crore (approx US$ 116.79 million), paid up capital of Tk.259.39 crore (approx US$
37.87 million) and reserve of Tk.292.67 crore (approx US$ 42.73 million). The Bank has
a total asset of Tk24406.11 crore (approx US$ 3562.94 million). Immediately after the
emergence of Bangladesh in 1971, the erstwhile United Bank Limited and Union Bank
Limited were nationalized and renamed as Janata Bank.
It operates through 864 branches including 4 overseas branches at United Arab Emirates.
It is linked with 1198 foreign correspondents all over the world.

The Bank employs more than 14(fourteen) thousand persons..
The Board of Directors is composed of 7 (seven) members headed by a Chairman. The
Directors are representatives from both public and private sectors.

The Bank is headed by the Managing Director (Chief Executive), who is a reputed
banker.

The corporate head office is located at Dhaka with 32 (thirty two) Divisions.







4

Some notable features of the Bank are as follows:

SL. Components of Net Worth 30-06-2008 2007
No. (provisional) ( Audited)
01 Paid up Capital 259.39 259.39
02 Statutory Reserve 87.78 23.81
03 Other Reserve 224.60 268.86
04 Retained Surplus/(Deficit) 132.30 12.90
Total Net Worth 704.07 564.96


Other Financial Information

SL. Particulars 30-06-2008 2007
No (Provisional) (Audited)
01 Total advances 13,277.82 12,120.45
02 Classified Loans & Advances 2,027.22 1,985.81
03 Capital Maintained/Kept 788.48 630.00
04 Total Deposits 20,278.85 19,863.59
05 Loan - Deposit Ratio 65.48% 61.02%
(= % of Loan given to Deposits)
06 Total Investment 6,224.48 5,586.29
07 Provision Maintained 1148.00 1169.81
08 Cost of Fund 6.69% 6.95%
09 Yield of Advances 9.20% 11.20%
10 Return on Investment (ROI) 6.52% 6.46%
11 Return on Assets (ROA) 2.38% 2.04%
12 Earning Cost Ratio 100: 45 100: 46






5

Main objective of Janata Bank Limited
The main objective of Janata Bank Limited is to provide all types of banking service at
the doorsteps of the people. The bank participates in various social and development
programs and also takes part in implementation of various policies and promises made by
the government fiscal budget and guidelines etc.

Vision of Janata Bank
To become effective largest commercial in Bangladesh to support socio-economic
development of the country and to be a leading bank in south Asia.

Mission of Janata Bank
Janata bank will be effective commercial bank by maintaining stable growth strategy,
delivering high quality financial product, providing excellent customer service through
experienced and ensuring good corporate governance in every step of banking network.
Awards Achieved
Best Bank-Bangladesh 2009 by the New York based Financial Magazine Global
Finance magazine

Best Bank-Bangladesh 2008 by the New York based Financial Magazine Global
Finance magazine

Best Bank-Bangladesh 2007 by the New York based Financial Magazine Global
Finance magazine

Best Bank-Bangladesh 2006 by the New York based Financial Magazine Global
Finance magazine

Asian Banking Awards 2005 by the Asian Bankers Association (ABA) and Bank
Marketing Association of the Philippines (BMAP)

Asian Banking Awards 2004 by the Asian Bankers Association (ABA) and Bank
Marketing Association of the Philippines (BMAP)

The bank of the year 2004 in Bangladesh by the London based financial magazine
The Banker of the Financial Times Group.

The bank of the year 2003 in Bangladesh by the London based financial magazine
The Banker of the Financial Times Group.

The bank of the year 2002 in Bangladesh by the London based financial magazine
The Banker of the Financial Times Group.

6

The bank of the year 2001 in Bangladesh by the London based financial magazine
The Banker of the Financial Times Group.

Investment portfolio of Janata bank
Investment portfolio of Janata Bank Limited mainly comprises of investment in Bangladesh in the
following areas:

Government Securities/Bonds, Treasury Bills
of different period & Bangladesh Bank Bill

Zero Coupon Bond.

Debentures of Government, Semi-
Government organizations & Public Limited
Companies.

Shares of listed companies.

Reverse Repo
Shares of Major Companies:
1. INVESTMENT CORPORATION
OF BANGLADESH. (ICB)
2. NATIONAL TEA COMPANY
LIMITED.
3. BRITISH AMERICAN
TOBACCO BANGLADESH
COMPANY LIMITED.
4. BATA SHOE COMPANY
(BANGLADESH LIMITED).
5. BOC BANGLADESH LIMITED.
6. HEIDELBERG BANGLADESH
LIMITED.
7. CONFIDENCE CEMENT
LIMITED.
8. INDUSTRIAL DEVELOPMENT
LEASING COMPANY OF
BANGLADESH LIMITED.
9. SINGER BANGLADESH
LIMITED.
10. MONNO CERAMIC
INDUSTRY LIMITED.
11. MONNO FABRICS LIMITED.
12. APEX TANNERY LIMITED.
13. MEGHNA CEMENT MILLS
LIMITED.
14. EASTERN BANK LIMITED.
(EBL)
15. EASTERN CABLES LIMITED.
16. BEXIMCO
PHARMACEUTICALS
LIMITED.
17. PADMA OIL COMPANY
LIMITED.
18. RACKITT & BENKISER



7

BANGLADESH LIMITED.
19. SQUARE
PHARMACEUTICALS
LIMITED.
20. SAFKO SPINNING MILLS
LIMITED.
21. UNITED LEASING COMPANY
LIMITED.
22. KARMASANGTHAN BANK
LIMITED.
23. BANGLADESH COMMERCE
BANK LTD.
24. CENTRAL DEPOSITORY
BANGLADESH LTD.
25. INDUSTRIAL &
INFRASTRUCTURE
DEVELOPMENT FINANCE
COMPANY LTD (IIDFC).


Moreover, Janata Bank Limited is performing
as "Primary Dealer" of Bangladesh Govt.
Treasury Bills/ Bonds.
The total investment of Janata Bank Limited
is Taka 57028.50 million as on 31.01.2008.
The head wise investment positions are as
follows:
Debentures Tk. 546.50 million

Governments
Securities
Tk. 56286.70 million

Zero Coupon
Bond
-
Shares Tk. 195.30 million
Total Tk. 57028.50 million


Besides this investment portfolio, Call money/Term Deposit/Credit Line are also given
from Treasury Division to different banks & NBFIs. Like
Call loan/ Credit line facilities
8


1.3. OBJECTIVES OF STUDY
The Author of the report was assigned to work in Janata Bank Ltd.,Uttara Model Town
Corporate Branch. This paved the way for the author to get familiarized with the Banking
activities for the first time indeed. An opportunity to gather experience by working in the
different departments of the branch especially in the general banking department in Janata
Bank Ltd. The area of concentration of this report was confined to investing different
aspects of the Banking sector as well as problems and prospects of general banking.
While working in Janata bank Limited author have seen lot of management activities
under taken by them .They always dealing with customer and pacifying them with
appropriate service.
Sometimes they mess up with their offered services then they solve those problems by
help of senior.


Primary:

To have an idea about the general banking activities of Janata Bank Limited
Uttara Model Town Corporate Branch.


Secondary:

To have an idea about different activities of Janata Bank.
Other relevant activities of Janata Bank.
Evaluation of SWOT analysis of Janata Bank.








9





Chapter Two:
Activities
Undertaken





10

2. ACTIVITIES UNDERTAKEN
As university allowed to intern in Janata Bank Ltd, lot of banking activities was practiced
by me. Work is being done by me in every department of it, especially in general banking
activities.


2.1. WORK RELATE ACTIVITIES
The main functions of Janta bank limited are accepting deposits from the public and
advancing them loans. However, besides these functions there are many other functions
which these JBL performs. All these functions can be divided under the following heads:
a. Accepting deposits
b. Giving loans
c. Overdraft
d. Discounting of Bills of Exchange

a. Accepting Deposits or Retail Banking:
The most important function of commercial banks is to accept deposits from the public.
Various sections of society, according to their needs and economic condition, deposit
their savings with the banks. For example, fixed and low income group people deposit
their savings in small amounts from the points of view of security, income and saving
promotion. On the other hand, traders and businessmen deposit their savings in the banks
for the convenience of payment.
Therefore, keeping the needs and interests of various sections of society, banks formulate
various deposit schemes. Generally, there are three types of deposits which are as
follows:

(i) Current Deposits:
The depositors of such deposits can withdraw and deposit money whenever they desire.
Since banks have to keep the deposited amount of such accounts in cash always, they
carry either no interest or very low rate of interest. These deposits are called as Demand
Deposits because these can be demanded or withdrawn by the depositors at any time they
want. Such deposit accounts are highly useful for traders and big business firms because
they have to make payments and accept payments many times in a day.
11

(ii) Fixed Deposits:
These are the deposits which are deposited for a definite period of time. This period is
generally not less than one year and, therefore, these are called as long term deposits.
These deposits cannot be withdrawn before the expiry of the stipulated time and,
therefore, these are also called as time deposits. These deposits generally carry a higher
rate of interest because banks can use these deposits for a definite time without having the
fear of being withdrawn.
(iii) Saving Deposits:
In such deposits, money up to a certain limit can be deposited and withdrawn once or
twice in a week. On such deposits, the rate of interest is very less. As is evident from the
name of such deposits their main objective is to mobilize small savings in the form of
deposits. These deposits are generally done by salaried people and the people who have
fixed and less income.
As working there, lot of things like way of opening account and types of deposit is learnt
by me.

Savings Deposit
Current Deposit
Monthly Deposit
Fixed Deposit
Duration Account type Interest rate
1 month FDR 10%
2 months FDR 10%
3 months FDR 11%
6 months FDR 11.5%
1 year FDR 12%
2 years FDR 12.5%
3 years FDR 12.5%
12

Requirement of Opening an Account:
Memorandum & Articles of Association of the company.
Resolution of Board of Director.
Certificate of incorporation.
TIN Certificate.
List of Directors
Personal relevant information
Two passport size photo of the account holder.
Trade license.
Transaction Profile.
Introducer.
Full information of account holder in the back page of Account Operating form.
Authenticate the Nominee By Account holder.
Passport/Character certificate.



In The Name of Individual:
The client has to fill up a light green account opening form. Terms and conditions are printed on
the back of the form. The form contains the declaration clause, special instructions etc. two copies
of passport size photograph duly attested by the introducer are affixed with the form.
In Joint Name:
In this type, the formality is same as individual account, but in the special instruction clause, either
or survivor or former or survivor clause is marked.
Proprietorship:
In addition the customer has to submit the valid Trade License and Tax Paying Identification
Number (TIN) along with the application.
13


Partnership:
In case of partnership account, the bank asks for,
A copy of the partnership agreement (Partnership Deed)
A letter signed by all the partners containing the following particulars.
The name and addresses of all partners
The nature of the firms business
The name of the partner authorized to operate the account in the name of the firm, including the
authority to draw, endorse and accepting the bills and mortgage and sell the properties
belonging to the firm.

Limited Company:
On having the desire to open an account from a limited company, Janata Bank Officer asks for the
following documents:
Registration Certificate from the Registrar of Joint Stock of Companies
Certificate of Incorporation
Certificate of Commencement of Business
Memorandum of Association
Articles of Association
Copies of Annual Accounts
Copies of the Boards resolution, which contains
a) The name of the persons who have been authorized to operate the bank account on behalf of the
company.
b) The name of the persons who are authorized to execute documents with the bank on companys
behalf.


14

b. Giving Loans:
The second important function of Janata bank Limited is to advance loans to its
customers. Banks charge interest from the borrowers and this is the main source of their
income. Banks advance loans not only on the basis of the deposits of the public rather
they also advance loans on the basis of depositing the money in the accounts of
borrowers. In other words, they create loans out of deposits and deposits out of loans.
This is called as credit creation by commercial banks.

Modern banks give mostly secured loans for productive purposes, Janata bank not
different from that. In other words, at the time of advancing loans, they demand proper
security or collateral. Generally, the value of security or collateral is equal to the amount
of loan. This is done mainly with a view to recover the loan money by selling the security
in the event of non-refund of the loan. At limes, banks give loan on the basis of personal
security also. Therefore, such loans are called as unsecured loan. Banks generally give
following types of loans and advances:

(i) Cash Credit:
In this type of credit scheme, banks advance loans to its customers on the basis of bonds,
inventories and other approved securities. Under this scheme, banks enter into an
agreement with its customers to which money can be withdrawn many times during a
year. Under this set up banks open accounts of their customers and deposit the loan
money. With this type of loan, credit is created.

(iii) Demand loans:
These are such loans that can be recalled on demand by the banks. The entire loan amount
is paid in lump sum by crediting it to the loan account of the borrower, and thus entire
loan becomes chargeable to interest with immediate effect.

(iv) Term loan:
These loans may be given as personal loans, loans to finance Industry or as priority sector
advances. These are made against some security and entire loan amount is transferred to
the loan account of the borrower.
By working there, sound knowledge about loan and its types, how loan is provided ,basis
of giving is being gathered by me.Also learnt about their credit program .
15

Janata Bank in its credit programs engulfs most of the economic activities of
Bangladesh with special attention at the thrust sectors of the country. It touches about 200
items of trades, businesses and industries. Thrust sector items, as declared by GOB and
taken care of by JBL are:
Agro products & agro processed goods
Light Engineering products including Auto parts and Bi-cycle
Leather goods and shoes
Pharmaceutical goods
Software and ICT products
Home textile
Ocean going ship building
Other than the thrust sector Janata Bank provides credit for all large and medium scale
industries. The credit includes capital machinery and also running capital.

c. Over-Draft:
Banks advance loans to its customers up to a certain amount through over-drafts, if there
are no deposits in the current account. For this banks demand a security from the
customers and charge very high rate of interest.

Lot of miss concept like difference between loan and over draft is being recovered by
me after working there.

d. Discounting of Bills of Exchange:
This is the most prevalent and important method of advancing loans to the traders for
short-term purposes. Under this system, banks advance loans to the traders and business
firms by discounting their bills. In this way, businessmen get loans on the basis of their
bills of exchange before the time of their maturity.

Discounting bills of exchange is one of important function of Janata Bank ,which is
experienced by me after working there.







16

2.2. ORGANIZATION WIDE:

Account Section:
This is very much crucial department for all branch of commercial bank. Records of all
the transactions of every department are kept here as well with other respective branches.
Accounting department verifies all financial amounts and contains of transaction. If any
discrepancy arises regarding any transaction this department report to the concern
department.
Accounts department is a vital role in commercial banking. In private banking sector
accounts department of Janata Bank of Bangladesh LTD. Performed its task properly. The
activities of accounts section are as followed:
Record all transaction in the cash books
Record all transaction in the journal and subsidiary ledger
Prepared daily fund function, weekly position periodic statement of affairs etc.
Prepared necessary statement for reporting purpose
Pay all expenditure on behalf of the branch
Make salary statement and pay salary
Branch to branch remittance and support for accounting treatment
Budgeting for branch
Issuing Cheque Book:
The following procedures are maintained for issuing of a check book:
At first the customer will fill up the check requisition form.
The leaves of the check book under issue shall be counted to ensure that all the
leaves and the bank requisition slip are intact and the name and account number
shall be written on the cover page of check book. The account number of the
customers shall be entered on all the leaves of the check book and its requisition
slip.
The name and account number of the customers shall be entered in the check book
register against the particular check book series.
Then the register check book and the requisition slip are signed by the officer in
charge of the deposit department.
17

Then the check book is handed over to the customer after taking
acknowledgement on the requisition slip and the register book.
A cover file containing the requisition slip shall be effectively preserved as vouchers. If
the ledger keeper notices any defect, he will make a remark to that effect on the
requisition slip and forward it to the cancellation officer to decide whether a new check
book should be issued or not.
Lost Cheque:
If the customer of the bank lost his check then the customer should maintain the
following procedures to draw a new check.
First of all, the customer needs to do a GD in the local police office.
Then the copy of the GD should be hoard to the bank officer.
The bank officer will check through the GD copy and then issue new check book
to the customer.
Cash Section:
The cash section of Janata Bank Ltd deals with all types of negotiable instruments, cash
and other instruments and treated as a sensitive section of the bank. It includes the vault
that is used as the beyond this limit, the excess cash is then transferred to Bangladesh
Bank. This section performs the following functions:
Cash Receiving:
The work of cash receiving counter is examining deposit slips. Depositor uses the
prescribed deposit slip supplied by the bank for deposit cash, check, draft, pay order etc.
In all types of deposits the teller must check the following things.
The slip has been properly filled up.
The title of the account and in its number.
The amount in figure and in words is same.
Instrument signed by the depositor.
Date of the instrument.
18

After checking all these things the teller will accept cash, check, draft, pay order etc.
against deposit sleep. The teller will place the cash in the cash in drawer according to
denominations. The teller will place signature and affix cash receipt, rubber stamp seal
and record in the cash received register book against the account number. At the end of
this procedure, the cash officer passes the deposit slip to the computer section for posting
purpose and returns the customers copy.

Cash Payment Procedure precaution:
In order to safe guard the position the paying banker has to observe the following
precaution before honoring a cheque: A check must be looked whether it is an opened or
crossed cheque.
The paying officer should see whether the check is drawn on his/her branch.
He must see if the check is post dated or pre dated.
The office must carefully see the apparent tenor of the cheque.
The officer must compare the signature of the cheque with the signature on the
specimen signature card.
The officer must verify the regularity of the endorsement.
The Officer may allow overdue against a check if prior arrangement is done with
the bank.
Allocation of Currency:
Before starting the Banking hour all tellers give requisition of money through Teller
cash proof sheet. The head Teller writes the number of the packet denomination wise in
Reserve sheet at the end of the day; all the notes remained are recorded in the sheet.
Passing the Cheque / Cancellation of Cheque:
After verifying the above mentioned things the officer passes it to the computer
section for more verification. After that it is passed to the cash officer to make payment.
By putting seal the cash officer make it clear to pay. The cash officer gives the cash
amount to the holder and record in the cash paid register.

19

Dishonor the Cheque:
A bank can dishonor a cheque in the following situations:
Insufficient fund.
Payment stopped by drawer.
Alteration required drawer signature.
Effect not clear in the check.
Exceed arrangement in check.
Full cover not received.
Payees endorsement irregular/illegible/required.
Drawer signature different and required.
Cheque is post dated/mutilated /out of date.
Crossed cheque must be presented through a bank.
Clearing stamp required cancellation.
Cheque crossed Account Pay only

Deposit Section:
The function of the deposit section is very important. It is fully computerized. The officer
of the deposit section maintains account number of all the customers of the bank. They
are used different code number for different account. By this section a depositor/drawer
can know what the present position of his / her account is. The officer makes posting
three types of transactions such as cash, clearing and Transfer. This section performs the
following tasks:
Post all kind of transactions.
Provide on demand report.
Check maintenance.
Preparation of day transaction position.
Preparation of closing monthly transaction.




20

Fixed Deposit Receipt Section:
Fixed deposit are deposit in which amount of cash is deposited in bank for a fixed period
specified in advance. This deposit is time deposit. Normally the money on a fixed deposit
is not repayable before the maturity date of a fixed period. It is popularly known as FBR.

Janata Bank Limited with its wide ranging branch network and skilled personnel
provides prompt and personalized services like issuing :
a. Demand Draft
b. Telegraphic Transfer
c. Mail Transfer
d. Pay Order
e. Telegraphic transaction.
f. Security Deposit Receipt
g. Transfer of fund by special arrangement,
i) Normal transfer
ii) Electronic transfer through Ready Cash Card.

Telegraphic Transfer (TT):
Telegraphic Transfer (TT) may be affected at the written request of any person and
against value received from him. Written application on the bank prescribed from delay
signed by the purchaser should be obtain. If the application for issue of telegraphic
transfer contains instruction to debit the account of the customer, hi signature should be
verified. It is however preferable to obtain a confirmation check from the customer.
Pay Order (PO):
A pay order is a written order, issued by a branch of a bank, to pay a certain sum of
money to a specified person or bank. It may be said to be a bankers cheque as it is issued
by a bank drawn upon and payable by itself.

21

Demand Draft (DD):
A method used by individuals to make transfer payments from one bank account to
another. Demand drafts are marketed as a relatively secure method for cashing checks.
The major difference between demand drafts and normal checks is that demand drafts do
not require a signature in order to be cashed. Demand drafts were originally designed to
benefit legitimate telemarketers who needed to withdraw funds from customer checking
accounts. However, the lack of a signature required to authorize the transfers have left
demand drafts open to fraudulent use. The only information needed to create a demand
draft is a bank account number and a bank routing number - this information is found on a
standard check.

Foreign Remittance:
This bank is authorized dealer to deal in foreign exchange business. As an authorized
dealer, a bank must provide some services to the clients regarding foreign exchange and
this department provides these services. The basic function of this department are
outward and inward remittance of foreign exchange from one count to another country. In
the process of providing this remittance service, it sells and buys foreign currency. The
conversion of one currency into another take places at an agreed rate of exchange, which
the banker quotes, one for buying and another for selling. In such transactions the foreign
currencies are like any other commodities offered for sales and purchase, the cost of
(convention value) being paid by the buyer in home currency, the legal tender.
Bill and Clearing Section:
For safety and security in financial transaction people use financial instruments like DD,
PO, and Check etc. Commercial banks (1ut is to o1lect these financial instruments on
behalf of their customer. This process that the banks use is known as clearing and
collection. The main function of this section is to collect instruments on behalf of the
customers through Bangladesh [3ank Clearing House, Outside Rank Clearing (OBC),
Inter branch Clearing (IBC).Upon the receipt of the instruments this section examines the
following things:
Whether the paying bank within the Dhaka city.
Whether the paying bank outside the Dhaka city.
Whether the paying bank is their own branch.
22


Outward Clearing:
Outward clearing held if the instruments collected by specific branch within the Dhaka
city and not their own branch. Here the following procedures are followed:
The client received the duly signed instrument.
Checked for any apparent discrepancy.
Clearing stamps are affixed on the instrument and on the deposit slip.
Branch code number also affixed on the instrument.
The authorized signatures endorsement instruments.
Particulars of the instruments and vouchers are recorded in the outward clearing
register.

One Stop Services:
Janata Bank Limited, first among the Nationalized Commercial Banks in Bangladesh, has
introduced One Stop Service.
The salient features of this system are as under:
-A customer can deposit and withdraw money from a single counter.
-The system of Token and Scroll has been discontinued.
-Customers are getting prompt and personalized services from a single counter.
-Verification of signature is easy as the same is stored in the Computer.

Bills Collection:
Gas bills of Titas, Bakhrabad and Jalalabad Gas Transmission and Distribution
Companies.
Electricity bills of Dhaka Electricity Supply Authority, Dhaka Electricity
Company, Bangladesh Power Development Board and Rural Electrification
Board.
Telephone bills of Telegraph and Telephone Board.
Water/Sewerage bills of Water and Sewerage Authority.
Municipal holding tax of City Corporation/Municipalities.
A pilot scheme is underway to provide personalized services to our clients.
23



2. 3. Other relevant activities:



A vast majority of the Bangladeshis live in the rural areas and their main source of
income is agriculture and agro-business. Janata Bank Limited has opened branches in
rural areas to cater to the banking needs of rural people. Apart from accepting deposits
from the rich and moderately well-off villagers, Janata Bank Limited encourages the poor
people to make small savings through different mechanisms.
So far lending in rural areas is concerned; Janata Bank Limited has been financing
agricultural production and poverty alleviation programs since 1977. It also lends to the
poor landless so that they can make a living. The average loan size is about Taka
20,000.00 (around US$ 285).








24



1.
Special Agricultural Credit
program/ short term crop
production loan
2.
Horticulture development
(cultivation of banana, betel
leaf, pineapple etc.)
3. Fish/ Shrimp production:-

(a) Fishery loan program
(b)
Credit program for fish
cultivator selected by
Directorate of Fisheries
(c)
Shrimp culture credit
program
4.
Irrigation and agricultural
equipment







To increase agricultural production and improvement its quality.

To gear up socio-economic activities among rural people.

To create employment opportunities among rural people through providing economic
support.

Creating confidence among the beneficiaries on institutional credit and their access to
improved production practices / activities.

To build up asset by creating saving habit among the rural population.

Poverty reduction.
25




Special agricultural credit program / Short term crop production loan
program:
01. Purpose of loan : Sanctioning of loan to farmers for crop production.
02. Area of operation : Unions allocated by Bangladesh Bank under Lead Bank System.
03. Eligibility of loan : Farmer possessing 16
1
/
2
- 250 decimals of cultivable land or
share croppers.
04. Sanctioning
Authority
: Branch Manager is sanctioning loan as per credit norms.
05. Security : Crop hypothecation and personal guarantee of the borrowers.
06. Rate of interest : 8%.
07. Duration of loan : 6 months to 9 months, Maximum 12 months.
08. Mode of
disbursement
: In cash in a single installment.
09. Repayment of loan : Repayable at a time after harvesting and marketing of crops.




26



Janata Bank Limited offers Debit and Credit card.

If you have an account with any branch of our Bank, you can be the proud
owner of Janata Bank Limited
Debit and Credit card.
Debit Card






Credit Card












27




Chapter Three:

Constraints/Challen
ges And Proposed
Course Of Action
For Improvement







28

3.0. CONSTRAINTS/CHALLENGES AND PROPOSED
COURSE OF ACTION FOR IMPROVEMENT:
3. 1. Identified/Observed in the Organization
SWOT analysis is used to measure views of a single issue from different patterns. From
historical data and practical observation, I found the following Strength opportunity,
weakness and threat under SWOT analysis of Janata Bank Limited Uttara Model Town
Corporate Branch.
Strengths:
Janata Bank provides its customer excellent and consistent quality is every
service.
During my internship I observed all employees are friendly with each other as
well as also helpful to their customer.
It utilizes state of the art technology to ensure consistent quality and operation.
It provides its works force an excellent place to work
It already achieved a goodwill among the client
Janata Bank has always tried to increase the profitability compare than other.


Weaknesses:
Janata Bank does not have online facilities like other private bank.
It has very poor ATM service, while most of the other banks provide the excellent
service to their client.
The procedure of credit facility is to long compare to other banks.
Employees are not motivated in some areas.
Most of their employees become older and lazy because system lacking.
Employees are not skilled enough to compete with other commercial banks.
They do not prioritize their customer.


29


Opportunities:
The countrys increased population is gradually learning to adopt consumer
finance. Our population is middle class. Different types of retail lending products
have great appeal to this class. So, a wide variety of retail ending products has a
very large and can capture market.
Emergence of on line banking will open more scope for Janata Bank.
Janata Bank can introduce more innovative and modern customer service.
Many branches can be opened in local remote area as its high demand.
Janata Bank can recruit experienced, efficient and knowledgeable officers and
staffs as it offers good working environment.



Threats:
The worldwide trend of mergers and acquisition in financial institutions is causing
problems.
Frequency taka devaluation and foreign exchange rate fluctuation is causing
problem.
Lots of new banks are coming in the scenario with new service.
Local competitors can capture huge market share by offering similar products
All multinational banks and upcoming foreign private banks enormous threat to
Janata Bank Ltd.
The low compensation package of the employee from mid level to lower level
position threats the employee motivation.
General Banking is the most vital part for every bank in Bangladesh or any other
country. This is most probably consumer base bank. I found something is wrong;
these wrong things are in the A/C Opening side.





30

3. 2. Challenges or Constraints:
While preparing this report, I have faced some problems, which restricted my effort. The
main problem is lack of time. Janata Bank is a big organization and its range of business
is large. So it was very difficult for me to work with all the areas & collect information
within the limited time of three months. The major challenges or constraints of this
internship program are given as follows
There were some restrictions to have access to the information confidential by
concern authority.
The time limit of three months internship is not sufficient to understand the total
operational process of the bank. If I could get more time I could able to work or
learn more.
Sufficient records, publications were not available as per my requirement.
This report doesnt provide adequate historical information.
Sometimes customers behaved rudely towards the staffs in the cash sections. They
had problems with their money transaction policy.
Sometimes fraud people came for demanding loan. On the other hand loan
recovery process was risky.
For time constraint I could not able to work over all departments but I tried my
best to touch every department.
One of the challenging task for me was I had to show profit by increasing number
of clients through new account opening and increasing amount of deposits. I
opened 21 new accounts.






31






Chapter Four:

Lesson Learned
From Internship
Program







32


4.0. LESSON LEARNED FROM INTERNSHIP PROGRAM
4. 1. Implications to Organization/Company:
From the internship program I have learned so many valuable knowledge which helped
me a lot to understand the banking activities and as well as to prepare this report. Through
this internship report I got a chance to have a very close observation how all the general
banking activities of Janata Bank Limited is done. Theres a reason some companies have
very successful internship programs. Here are the lessons I have learned from internship
programs and integrate them. A description of my understanding through this internship
program is presented below:
To maintain an effective and efficient corporate culture.
To maintain rules & regulations in the office.
I have learnt how to work under pressure.
I have learnt how to maintain good relationship with supervisors & co-
coordinators.
I have learnt the way and means of communication in a corporate environment.
I have learnt to work with group.
Better time management.
Corporate dress code and manner.
4. 2. Implications to Universitys Internship Program:
For an effective internship program University plays a vital role .Without the help of my
university I could not be able to go for a practical life. University was the first platform
which has given me the opportunity to prove myself in the competitive world. I thank my
University as well as my supervisor for this internship program where I got chances to
learn from the bank and to learn about the corporate culture just before completion of my
graduation.
If our university can maintain a good corporate relationship with It.,then students of
AIUB will get more internship opportunity from Janata Bank Limited.

33



Chapter Five:
CONCLUDING
STATEMENT
34

5.0. CONCLUDING STATEMENT
5.1. SUMMARY:
This is well established statement that practical situation always differ from theoretical
explanation. During the three months internship program at Uttara Model Town
Corporate Branch of Janata bank limited, almost all the desk has been observed. Have
found theory deviates from the practice more or less through three months are not enough
time to find out all the discrepancy between theory and practice. Janata bank limited is
trying to extend their service to the public. A very working environment is remaining in
the Janata bank limited at Uttara Model Town Corporate Branch. During the internship
program it is found that the Uttara Model Town Corporate Branch provides all kind of
general banking activities. Such as account opening, information given, cheque clearing,
remittance, loan disbursement etc. and advances analysis credit proposal and disburse
credit its satisfactory.
The present customer dealing procedure is quite well at moment. The computerized
transaction makes the system efficient and effective. They should training to staff, give
more attractive product etc. which may create a good result for their overall performance.
This internship helps me for my future corporate job career.







35

5.2. RECOMMENDATION:
For Organization:
The following points are recommended after the study
Theoretically any person can purchase pay order, demand draft and telex
transfer by depositing money and commission. But, the person who wants to
purchase these should have account in the bank branch. These will discourage
customers to transact with bank. Bank should make plan against this problem.
In opening A/C some additional documents are needed as compared with
theoretical record. Like trade license, member of Dhaka chamber of
commerce and industry (DCCL) in Dhaka city. Again some documents are
not essential practically as referred in theory. For example, the photo of the
person who will open A/C, and sometime introducer. Bank should focus on
only important documents. Un- necessary documents should be avoided.
There is a rule to deposit at least an amount of money in case of opening an
account. But it is not strictly followed. Sometimes more money is asked from
a new customer who discourages him to open an account in the bank. I think
the amount should be fixed at a level that is not altered from customer to
customer.
They can increase the advertising of the Bank to highlight latest services of
Janata Bank Limited like other banks.
They can adopt high technology based inter-branch networking system.
The degree of relationship between banker and customer determines how
much theory is taken from practical work.
When a client tries to open an A/C he must have to need an introducer,
sometime it may create a problems for the clients which need to compromise
sometimes.
This department plays a vital role in the management information system.
Management collects different types of information from this department. It
should be separated.
Internal problem of the employees sometimes harasses normal customers to
get service faster.
36

Front desk should be properly supervised by responsible officers all the time
to provide proper and accurate information to the customer.
In providing cheque books signature should be properly checked.
All employees should be properly trained.
Can also provide some more attractive and deposit facilities and credit
facilities.
They also can take incentives to provide high quality service.
Janata Bank limited should try to improve the deposit investment ratio for higher productivity
For University:
The university can arrange some attractive internship program for the new
interns who sometimes fail to get the internship. Because most of the time
students dont get an intern offer from companies as a result they face a lot of
problem to do their internship program even if University offer an internship to
the students they dont want to do internship program over there. So university
can set up a preference list to the big companies to take students as intern and
get them an opportunity to work over there.
Supervisor can also motivate the students in such was so that that can work
really hard as an intern with a dream that they might get a job over there.
Besides doing the internship program supervisors can give extra knowledge
about the corporate culture and how to cope up with critical situation in a
company because as a fresh intern students need to know or have a initial view
about a company so that they can have an idea about how to work over that
company.
If, students have to face making report for internship then Supervisor can try
to help him and provide relevant idea to make the report. So, students can
remove the tendency of copy and paste from seniors report.
There should be some students who do not get any internship by himself. At
this stage, university authority can help him to get any company for doing
internship.

37








Chapter Six:
References




38



References:
http://www.janatabank-bd.com/jb1.htm (for overview)
www.Google.com
http://www.janatabank-bd.com/ (Main Web page)
http://en.wikipedia.org/wiki/Janata_Bank
http://www.janatabank-bd.com/jb14_FTD.htm



39

C Cu ur rr ri ic cu ul lu um m V Vi it ta ae e
Of
Md. Ibrahim Ali Khan
Mailing Address: 3rd Floor B, House no 8, Road No -3, Nikunjo-2, Khilkhet, Dhaka, 1229.
E-Mail Address: ibrahimalikhan85@yahoo.com
Mobile: 01718457653/01814473494

O Ob bj je ec ct ti iv ve es s: :
A finance post graduate, who has good interpersonal skills and communication skills, want to
achieve a entry level post in your reputed institution.
A Ac ca ad de em mi ic c B Ba ac ck kg gr ro ou un nd d
Q Qu ua al li if fi ic ca at ti io on n

P Pa as ss si in ng g
y ye ea ar r
I In ns st ti it tu ut ti io on n C Co on nc ce en nt tr ra at ti io on n

C C. .G G. .P P. .A A. .
MBA 2 20 01 12 2 A Am me er ri ic ca an n I In nt te er rn na at ti io on na al l
U Un ni iv ve er rs si it ty y B Ba an ng gl la ad de es sh h
F Fi in na an nc ce e 3 3. .8 85 5 ( (o ou ut t o of f 4 4) )
BBA
2 20 01 10 0 P Pr re em mi ie er r U Un ni iv ve er rs si it ty y, ,
C Ch hi it tt ta ag go on ng g
F Fi in na an nc ce e 3 3. .3 38 8( (o ou ut t o of f 4 4) )
H HS SC C 2 20 00 04 4 Hazi Muhammad Mohsin
College, C Ch hi it tt ta ag go on ng g
Business Studies 3.3(out of 5)
SSC 2002 Shah WaliUllah Institute,
C Ch hi it tt ta ag go on ng g
Business Studies 3.88(out of 5)

C Co om mp pu ut te er r K Kn no ow wl le ed dg ge e
Ms Office Application, Internet Browsing,
Operating system Email Management

L La an ng gu ua ag ge e P Pr ro of fi ic ci ie en nc cy y
Proficient in both Bangle and English language.

E Ex xt tr ra ac cu ur rr ri ic cu ul la ar r A Ac ct ti iv vi it ti ie es s
I used to play cricket for Abadin Club. I also had a coaching center and an art school,
where I taught students.



40


P Pe er rs so on na al l I In nf fo or rm ma at ti io on n
Name: Md. Ibrahim Ali Khan
Fathers Name: Hazi Ali Muhammod Khan
Mothers Name: Hosna Ara Begum
Mailing Address: 3
rd
Floor B, House no 8, Road No -3, Nikunjo-2, Khilkhet, Dhaka,
1229.
Permanent Address : Aear Ali Khan House, Abu Zoffur Road, Meah Khan Nagur, Word
No-19 , South Bakolia,Chittagong.
Contact Numbers: 01814473494, 01718457653.
E-Mail Address: ibrahimalikhan85@yahoo.com
Gender: Male
Date of Birth: 29
th
August 1984
Blood Group: B+ve
Marital Status: Unmarried
Religion: Islam
Nationality: Bangladeshi



R Re ef fe er re en nc ce es s
Reference: 01 Reference: 02
Name : Md. ImtiazUddin Md. EnamulKabir
Organization : Standard bank Cordial Securities Ltd
Designation : Executive officer Chairman
Address : SBL, CEPZ Branch, Chittagong

Cordial Securities Ltd.,Faruk Chamber
(14th Floor ),1403,SK Mujib Road,
Pathantuly,CTG
Phone (Off.) : 031800168 031713282
:
Mobile : 01819948117 01713104900
E-Mail :
Relation : Family Friend Professional




S Si ig gn na at tu ur re e: : . .