Installation and

Operations Manual
SKSS Software Suite
Model 5660
Part Number 151240 Rev F
CD Key _______________ mcld2z3628863345
CD Key is not case sensitive
P/N 151240 i
Contents
Introduction to SKSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Mouse Versus Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Backing Up Your Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
How to Reach Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installing SKSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installing SKSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Starting SKSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Using Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Initial Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Adding/Editing/Deleting Users and Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Turning Password Protection On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Setting Up Communications with the Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
PC Modem Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Serial & USB Cable Direct Connection to the FACPs . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Configuring Communications Between the PC and Panel . . . . . . . . . . . . . . . . . . . . . . . . 7
Adding/Removing the S10=255 AT Command Setting . . . . . . . . . . . . . . . . . . . . . . . . . . 7
SKSS File Types and Naming Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Views for IntelliKnight Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Views for the SK-5208 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Views for the 5000-Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Scheduling Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
The Communications Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Delete J obs from the Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
J ob Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Downloading and Uploading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Working with Event History Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Combining Event History Files (Append History) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Detector Status Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Communication Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Troubleshooting Communication Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
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Introduction to SKSS
The Silent Knight Software Suite (SKSS) is a tool for communicating with IntelliKnight addressable
fire panels, SK-5208 fire panel, and 5000-Series entry systems. This software makes it is easy to
program panels from a remote location, like the central station service center or locally when directly
connected to the panel. SKSS allows you to upload (receive) data from a panel to a PC. For example,
you can upload event history from a panel so that the history can be sorted and viewed on screen or
printed as a report. You can also upload programming changes that have been made at the
installation site to a PC.
Features
Compatible with IntelliKnight 5820XL, 5808, 5700, 5104B (UL 9th Edition) and SK-5208 fire
panels and 5000-Series entry systems
Easily program panels from a remote location or on-site
Upload panel account information to your PC
Quick access to panel event history
Upload detector status from IntelliKnight fire panels
Forward and backward compatible with panel software
Reduce the time it takes to reprogram an upgraded panel with the built-in Translate option
Free software upgrades downloadable from the Silent Knight web site (www.silentknight.com)
About This Manual
This manual will help you get started using SKSS and is future reference for operations that you
dont frequently perform. The menus and screens in the software are your main source of
information for the more commonly performed operations. You can also get help from the
softwares comprehensive online help system by pressing the [F1] key at any time. For information
on general concepts such as, mapping and points, that appear in SKSS programming views, refer to
the panels Installation and Operations Manual.
System Requirements
To operate SKSS software you must have a PC with the following minimum requirements:
Windows

98, 2000, ME, NT

, XP, or Vista
64 megabytes RAM
32 megabytes of free hard disk space
VGA color or compatible monitor
A Bell 212A/103 Hayes

compatible Plug and Play modem to connect to remote panels. You can
also connect directly to all compatible FACPs using a 9-pin serial cable or connect directly to
5820XL and 5808 using an AB male USB cable.
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Mouse Versus Keyboard
SKSS is designed to be used with a mouse. Using a mouse is the fastest and easiest way to
operate the software. However, a mouse is not a requirement; all operations can be performed
from the keyboard. See your Windows documentation for information on navigating in a
Windows environment.
Online Help
You can press the [F1] key when you have SKSS running to bring up the online help system
(not available during beta testing). The help screens describe each data entry area on the view
and explain how to select options.
Backing Up Your Data
Protect your valuable data by frequently backing up files using the backup tool of your choice.
Files with extensions.[Panel Type]Account, .[Panel Type]History and .[Panel Type]Detector
contain your data. For example, a file with the extension .5820Account contains the account
information on a 5820XL panel and a file with the extension .5808History contains the history
information from a 5808 panel. Back up these files whenever you make changes. (See Table1
on page9 for more information about types of files and extensions.).
Technical Support
Silent Knight provides 7/24 technical support from our Web site at www.silentknight.com. Print
installation and operations manuals, get answers to frequently asked questions, download the
latest software revisions, e-mail questions to technical support are just a few of the things you
can do on our Web site. Silent Knight also offers free technical support.
How to Reach Us
Web site:
www.silentknight.com
Technical support:
Monday - Friday, 8:00 AM to 5:00 PM CST
800-446-6444
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Installing SKSS
SKSS walks you through the installation process and can be installed and configured to work
with Silent Knight control panels in less than ten minutes.
Installing SKSS
If you are a new user of Silent Knight software, go to the installation procedure below. If you
have a version of Silent Knights SK Analog Fire System Editor installed on your PC, the new
software will not overwrite the directory or accounts youve already set up. Once youve
installed SKSS, upload information from each panel to populate the software with your existing
accounts. The files created in SK Analog Fire System Editor are not compatible with SKSS. For
assistance with SK Analog Fire System Editor files, call Silent Knight Technical Support.
To install SKSS:
1. Place the SKSS Software CD in your PC.
Note: The CD Key is located on the inside of this manuals the front cover.
2. Follow the instructions on the screen to continue installation.
If SKSS installation does not start automatically after inserting the disk, use Add/Remove Programs
in Windows Control Panel to start the installation process.
If an error occurs during installation, make sure you have sufficient memory and disk space on your
PC (see page 1). If you have sufficient system resources and the software still will not install or run,
contact Silent Knight Technical Support at 800-446-6444.
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Starting SKSS
To start SKSS:
1. From Start, select Programs, Silent Knight and then click on Silent Knight Software Suite. The login
dialog box appears.
2. When logging on for the first time, select Master from the User Name dropdown list.
3. Press Tab to move to the Password text box and enter pass.
4. Click OK. The SKSS window appears.
Note: If youve used the SK Analog Fire System Editor, note that the Communications Queue is no
longer a separate application. The Communications Queue is integrated into SKSS as shown below.
Information on
communications
between the panel
and the PC will
appear here.
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Using Password Protection
Through the password system, you can make sure that only qualified users have access to SKSS.
Or, if you prefer, you can disable password protection so that anyone in your facility can have
access to SKSS.
Initial Password
SKSS comes with a Master User and Password. When logging on for the first time, select
Master for the user and enter pass as the password. You can then change the password, add new
users or disable password protection.
Adding/Editing/Deleting Users and Passwords
You can add up to 100 users to SKSS, in addition to the Master User. All users can perform all
software operations. The Master User cannot be deleted.
To add a user:
1. From the Options menu, select Users
& Passwords.
2. From the Users and passwords dialog
box, click on Add User.
3. Enter up to 20 alphanumeric
characters for the user and 20
alphanumeric characters for the users
password.
4. Click OK.
To delete a user:
1. From the Options menu, select Users
& Passwords.
2. At the dialog box that displays, select the user you want to delete, then select Delete User.
3. Click OK. The user will be deleted.
Turning Password Protection On/Off
If you dont want to require users to enter
passwords when they operate the software,
you can permanently disable the dialog box
for entering a password.
1. From the Options menu, select Users &
Passwords.
2. From the Users and passwords dialog box,
click on the Enable login dialog box check
box to turn protection on or off. If there is a check mark in the box password protection is on. If there
is no check mark in the box, password protection is off.
Click here to
disable password
protection.
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Setting Up Communications with the Panel
Before you can use SKSS to communicate with a panel, you must configure a communication
device. To connect to a remote panel, youll need to use your PCs modem. To connect directly
to an FACP, you can use a serial cable, or with 5820XL and 5808 panels you can use a USB
cable.
PC Modem Connection
To communicate remotely with a panel, you will need to have a Hayes

compatible modem
installed on your PC. Follow the instructions in your PC and modem manuals for connecting a
modem to your PC.
Serial & USB Cable Direct Connection to the FACPs
To communicate locally with a panel, you can connect a 9-pin serial cable to the FACP serial
port or an AB male USB cable to the USB port (on all FACPs except the 5700). See the figure
below.
Note: The panel will go into ground fault trouble if you are connected to a PC powered by AC
while the cable is connected. The trouble will clear when you disconnect the serial cable .
Figure 1: Direct Connection Ports on Silent Knight FACPs.
5808USB & Serial
Connector
SK-5208Serial
Connector
5820XLUSB
& Serial Connector
5700Serial
Connector
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Configuring Communications Between the PC and Panel
To communicate with the panel, you will need to select the PCs modem or if connecting
directly to the panel with a serial or USB cable, select the com port to which the cable is
connected.
To configure the communications device:
1. Select Options from the menu, then Communications.
2. Select the PCs installed modem for modem communications or the com port to which the serial or
USB cable is connected for direct connection to a FACP from the Line/Port drop-down list.
Note: When communicating with some panels, communications speed is improved
by adding the S10=255 AT command. SKSS will automatically check to see that
the S10=255 AT command is set in the Windows Advanced Connections
Setting of your modem when dialing certain panels. If not, SKSS will attempt to
send the command. To configure the modem with this command, see the following
paragraph.
Adding/Removing the S10=255 AT Command Setting
The S10=255 AT command ensures the most efficient operation for modem to panel
communications. This command will improve communications reliability between the modem
and compatible Silent Knight fire panels.
The S10=255 setting may not be useful for other communications applications. During these
times you can disable the S10=255 AT command. The next time you use SKSS, you will be
reminded that the S10=255 command is not set.
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To add the S10=255 AT Command Setting:
1. Click on Configure Line in the Communication Configuration dialog box.
2. Click on the Connection tab, then Advanced from the modem settings dialog box.
3. Type S10=255 in the Extra settings text box.
To remove the S10=255 AT Command Setting:
1. Click on the Windows Start button, then Settings, and finally Control Panel.
2. Double click on Modems. The Modems Properties dialog box appears.
3. Select the modem from the modem list and click on Properties.
4. Click on the Connection tab, then Advanced.
5. Delete S10=255 in the Extra settings text box and click OK.
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SKSS File Types and Naming Conventions
SKSS has three file types. Each file type stores different information about a specific panel or
account. File types are identified by their file extension as shown in the table below. When you
are working with the files, a unique icon will display in the upper left corner.
File Menu
The file menu contains options that apply to all Windows applications (such as Open, Save, and
Save As), as well as some options that are unique to SKSS. The chart below describes SKSS
specific options.
Table 1: Types of Files
Icon File Type Contains Extension Panels
Account Views for programming a
panel and other account
information.
.[Panel No.]Account All
Event
History
Events that occurred at the
panel. This file type is
uploaded from the panel.
.[Panel No.]History All
Detector
Status
Status of detectors. This
file type is uploaded from
the panel.
.[Panel No.]Detector 5820XL, 5808
Table 2: File Menu Options
Option Description
New Select New to create a new account file for uploading and/or downloading panel
programming information.
Open Account Open an account file that is already stored on the PC.
Open Event
History
Open an event history file that has been uploaded from a panel to the PC.
Open Detector
Status
Open a detector status file that has been uploaded from a panel. This option is for
5820XL Rev. 1.2 and later, 5808, and 5700 panels.
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Translate When there is more than one version of panel software, you can use the Translate
feature to save programming time when upgrading a panel to a newer version of
software. The new (translated) version of the account provides access to new
programming options and previous programming will not be overwritten when
you configure the new options.
When you open an account, the Panel version number appears on the Account
Info view. The translate option is available only if the account is not already
saved in the latest version. if you create a new account or open an account that is
already in the latest version, the Translate option will be dimmed on the menu.
1. From the File Menu, select Translate.
2. Click on OK in the Message Translated dialog box.
3. Save the account or use the Save As to save the old and new file.
Upload
Account
Upload an account from a panel. (Data stored at the panel is sent to the PC.)
Download
Account
Download an account to a panel. (Data store on the PC is sent to the panel.)
Upload Event
History
Upload event history from IntelliKnight or SK-5208 panels to the PC. Once the
event history has been uploaded it can be viewed on screen and printed.
Upload
Detector Status
Upload detector status from IntelliKnight panels to the PC.
Upload Clock You may never need to use this feature, but if you ever need to upload the clock
setting from a FACP, this command allows you to do so. This feature is primarily
for troubleshooting and verifying that the panel is operating properly. If the
system clock should ever reset, you or Silent Knight technical support staff may
want to know the current time at the panel.
Download
Clock
This feature synchronizes a FACP clock with the PCs current time setting. This
feature is only used for panels connected to via a modem.
Print You can print any of the file types from SKSS. When the file you want a report
from is open, select Print from the File Menu. Prior to printing you can select
Print Preview from the File menu to view the report onscreen.
Table 2: File Menu Options
Option Description
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Programming
The programming views for the different panels are briefly discussed below. For complete
information about the individual fields (or data entry areas), refer to the online help (not
available in the beta version). For an overview of basic concepts about a panel refer to the
panels Installation and Operations Manual.
Views for IntelliKnight Panels
The figure below shows the General Parameters view, the view (or screen) for programming
options that affect the general operation of the panel. Table 3 describes the purpose of each
programming view for the FACPs.
Figure 2: General Parameters View for Panel Programming.
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Table 3: Programming Views for IntelliKnight Panels
View Name Use This View To
Account Info. Program subscriber data, including account phone number, contact
person name.
General Params. Program options that affect general operation of the software, including
system clock options.
Dialer Change options for the dialer. This includes such options as account
number, reporting format, and other options related to reporting to a
central station.
System Add and delete modules and select options for input and output points.
Input Zones Add, delete or modify options for input zones.
Output Groups Select options for output groups, including adding and deleting groups.
Templates When an IntelliKnight installation requires that zones be mapped to
more than 8 output groups, you can use templates. With output group
templates you can combine one or all output groups into one template,
which can be used when the same combination of outputs are used for
several zones.
Mapping Assign output groups to zones.
Output Pattern Create customized output patterns, patterns that sounding devices (or
other output devices) will use.
User Profiles Create custom up to 20 users code with customized profiles for each
user.
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Views for the SK-5208
The Zones screen below is one of several screens used to set programming options for the
SK-5208.
Figure 3: Zones View for Panel Programming
Table 4: Programming Views for the SK-5208
View Name Use This View To
Zones Add, delete or modify zones.
NAC/Relay Establish or modify zone NAC/output patterns such as silence, fire,
prealarm, etc.
NAC/Output Patterns Create custom output patterns for sounding devices and other output
devices.
Dialer Change options for the dialer. This includes such options as account
number, reporting format, and other options related to reporting to a
central station.
Miscellaneous Add and modify 3 to 6 digit installer and operator user codes, alarm
responses, such as NAC automatic silence time and prealarm time, and
banner display settings.
Expander Select options for output groups, including adding and deleting groups.
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Views for the 5000-Series
The System screen is one of three screens used for the 5000-Series panels used to set general
programming data, including system message, clock format and installer code.
Table 5: Programming Views for the 5000-Series
View Name Use This View To
System Set general programming data, such as the system message, clock
format and installers code.
Users Program, edit and delete up to 1000 tenants. You can add user names in
the SKSS, in addition to numbers. The user names are only stored in the
SKSS and cannot be downloaded to the panel.
Aux. Relay Program and modify auxiliary relay settings.
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Scheduling Jobs
The panel and a PC can communicate with each other by downloading (computer sends data to
the panel) and uploading (panel sends data to the computer). This section of the manual
describes communication operations.
The Communications Queue
The Queue is a list of completed and scheduled tasks between panels and SKSS. When a task
appears in the Queue window, its status and other information will display next to the account
number.
Figure 4: Communications Queue Example
Delete Jobs from the Queue
All jobs remain in the queue until you delete them. You can delete jobs that are finished and
jobs that are scheduled.
To delete a job from the Queue window:
1. Highlight the job you want to delete by clicking on it.
2. Press on the [Delete] key or right click to select from the menu that appears, then click Delete. This
action cannot be undone.
This panel is
connected directly
to the PC so no
phone number
appears.
Describes the type
of job that has
been completed or
is scheduled to
occur.
This panel is
connected directly
to the PC so no
phone number
appears.
File name
assigned on the
PC where the
information is
downloaded from
The status of these
jobs is Waiting
because they have
been scheduled to
happen at a later
time.
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Job Status
J obs or accounts listed in the Queue window are assigned a status. The chart below describes
all possible status types.
Table 6: Queue Job Status
Status Description
Waiting The job is waiting for processing. Another job is currently being processed
or the job is timed to execute at a later time.
Error An error occurred during processing. No data was transferred. See page22
for more information.
Processing The job is currently processing, for example, sending or receiving data.
Complete The job has completed successfully. Completed jobs remain on the queue
until an operator deletes them.
Aborted by User The job was cancelled during processing by an operator. Aborted by User
jobs remain on the queue until an operator deletes them.
Timed Out The job was not completed because communication was not established
during the programmed timeframe.
Security Not
Granted
The panel did not answer the call because an incorrect password was used by
the operator who attempted to process the call.
No Carrier or
No Dialtone
The job was not processed because communication was not established. This
message can indicate several problems. See page22 for more information.
Modem Error The job was not processed because the software detected a problem with the
modem. This message could indicate that modem is not turned on, needs to
be initialized, or another problem. See page22 for more information.
Busy Signal The job was not processed because the communication device encountered a
busy signal when attempting to call.
No Answer The job was not processed because the initiating communication device did
not receive an ACK signal.
Detector Status
Not Supported
The detector status feature is not available for Rev. 1.1 panels; Revision 1.2
and later support the feature. If you attempt to run the Upload Detector Status
feature on a Rev. 1.1 5820XL panel, you will receive this message.
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Downloading and Uploading
You can download and upload various options, depending on the panel you are working with,
such as panel programming settings and event history as shown in Table 7. When downloading,
you are sending data (options that have been programmed using the SKSS programming views)
to the panel. When uploading, you are sending data from the panel to the computer.

* The option for uploading detector status that appears on the file menu is available
for Rev. 1.2 and later panels only.
Table 7: Download and Upload Options by Panel
Option IntelliKnight SK-5208 5000-Series
Panel Programming

Event History

Clock Settings

Detector Status*

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To download or upload panel information:
1. From the File Menu, select the download or upload menu item you want to schedule.
2. In the appropriate locations in the dialog box, enter your selections for the following options:
File Name: To download, select the file that you want to download. To upload
assign a name to the file that will be uploaded from the panel. You can
use the Browse option to select from the list of available files. If you
do not select a name for the file, it will be automatically named with
the panel model and the date and time of the download.
For downloads, the latest saved version of the file will be sent. This
means if the file you want to send is currently open and has been
changed, save it before you attempt to download.
Account Number: Enter the panel account number.
The default value for each control panel is listed in the installation
manual for that control panels. The box remains blank for a 5000-
Series panel.
Computer Code: Enter the code that allows access to the panel from a PC. The default
value for each control panel is listed in the installation manual for that
control panels.
Phone Number: If you are using a modem for communication, enter the panel phone
number.
Call Option: Select how often and when the call should be placed.
Answering: Select the preferred options if the phone line used by the PCs modem
has an answering machine installed. This feature is not used when
connecting directly to a panel.
3. Click OK to begin downloading/uploading or to post the job to the Queue.
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Working with Event History Data
You can upload event history from IntelliKnight and SK-5208 panels. When uploading a file
from the panels event history buffer, you will have all of the most recent events that have
occurred at the panel. Not all the events may be of interest to you at any given time. You can
use the software to select only events that meet particular criteria, sort events, print and combine
files of events.
Note: The 5000-Series panels do not store events, so this procedure does not apply to the
5000-Series panels.
1. Once event history has been uploaded, select Open History from the File Menu.
2. Select a file to open. You can scroll through the list of available files or enter the file name in the File
Name area in the dialog box.
3. From the next dialog box that displays, select options for controlling how the history is displayed on
screen and printed.
Refer to the online help for more details about these options (not available during beta testing). If
you want a printed report of the data, select Print from the File Menu.
Figure 5: Event History Window.
Display events that
occurred during a
specific time.
Select order in
which events
Select the types of
events to display.
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Combining Event History Files (Append History)
The IntelliKnight panels can store up to 1000 events and SK-5208 panels can store up to 150
events. When a panel reaches its 1000 event capacity, it begins deleting events starting with the
oldest. When you save an upload, you create a file that you can save permanently or for as long
as you need it. You can also append (or add) events from another file so that uploaded event
files will be combined, saving you from having to search through multiple files.
For example, suppose a panel reported 1000 events every two weeks, but you wanted to retain
files of events by month. Since the panel would start deleting events as more were added, the
panels buffer would never contain an entire month of data. You could compensate for this by
uploading event history twice per month, once for the first half of the month and once for the
second half. You could then Append the events from the second half of the month to the file for
the first month. Your file would then contain events for an entire month.
To add history events from one file to another:
1. Open the primary history file by selecting Open Event History from the File Menu.
2. With a history file open, click on Append History File.
3. Select the file that you want to add to the primary history file. You can scroll through the list of
available files or enter the file name in the File Name area in the dialog box. Event history files have
the extension .[Panel Type]History.
4. The file now contains event data from both files. When you save the file, you may want to use the
Save As feature to give the combined file a unique name.
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Detector Status Data
When you upload detector status from an IntelliKnight panel, you will have a file containing the
status of all detectors in the system. Not all the detectors may be of interest to you at any given
time. You can use SKSS to select only detectors that meet particular criteria, such as, detectors
that are out of compliance or that need maintenance. You can also sort the file by various criteria
and print the information that you need.
1. Once detector status has been uploaded, select Open Detector Status from the File Menu.
2. Select a file to open. You can scroll through the list of available files or enter the file name in the File
Name area in the dialog box. Detector status files have the extension:
.[Panel Type]Detector.
3. The Detector Status View will display. Select options for controlling how the detector status is
displayed on screen and printed. A dialog box similar to the one below will display. Refer to the
options on the help screen for complete information about how to select these options. If you want a
printed report of the data, select Print from the File Menu.
Figure 6: Detector Status Dialog Box
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Communication Error Messages
The chart below describes communication error messages that could occur during processing.
These messages indicate that transfer of data did not occur. If you receive one of these messages
and do not know what caused it, see Troubleshooting Communications problems below. If the
problem persists, contact Silent Knight Technical Support.
Troubleshooting Communication Problems
Troubleshooting communication problems can be complex because the problem could be at
either end of the connection. If communication did not occur or was incomplete, here are some
things to try.
When using a modem, make sure the communication device is connected to the phone line and
that dial tone is present. If you suspect that noise on the telephone line is causing a problem, try
any or all of the following:
Hang up and try again.
Initialize hardware. This will happen any time you close the queue and reopen it. You may
need to reset the modem, especially if you receive the Modem Error message.
Table 8: Communication Error Messages
Message Explanation
Error An error occurred during processing of the call. No data was transferred. This
message can indicate a wide variety of problems, including a problem with the
modem or noise on the telephone lines.
Timed Out The job was not completed because communication was not established during the
programmed timeframe.
No Carrier The job was not completed because the communication device could not establish
communication.
Modem Error The job was not completed because the software detected a problem with the
modem. Make sure the modem is turned on. Try reinitializing the modem.
Busy Signal The communication device encountered a busy signal when attempting to
communication. Try again later.
No Answer The communication device did not receive an ACK signal.
No Dialtone A dialtone could not be detected by the communication device. Check that the
receiving device is turned on and is connected to the phone line.