SERVICE HANDBOOK FOR

STANDARD RESIDENTIAL
FVIR GAS WATER HEATERS
MODELS: G/LORT, G/LORS, G/LBRT,
G/LBRS, G/LBCT, G/LBCS,G/LKRT, G/LKRS,
G/LKCT, G/LART, G/LARS, G/LXRT, G/LQRT
SERIES 200/201 and SERIES 202/203

RRTB001109
317667-000

11/09
2
3
Your safety and the safety of others is extremely important in the servicing of this water heater. Many safety-
related messages and instructions have been provided in this handbook and on your water heater to warn you
and others of a potential hazard. Read and obey all safety messages and instructions throughout this handbook.
It is very important that the meaning of each safety message is understood by you and others who service this
water heater.
The information contained in this handbook is designed to answer commonly faced situations encountered
in the operation of the standard Residential Gas product line and is not meant to be all-inclusive. If you are
experiencing a problem not covered in this handbook, please contact the Technical Information Center listed on
the cover of this handbook for further assistance. Additional information is also available on the web site listed on
the cover of this handbook. This handbook is intended for use by licensed plumbing professionals and reference
should be made to the Installation Instructions and Use & Care Guide accompanying the product. This handbook
contains supplemental information to the Installation Instructions and Use & Care Guide.
When servicing residential water heaters, it is essential that you return the unit to a safe condition before you
leave the site. All original components must be re-installed and all safety measures must be implemented. In
addition, the recommended water temperature setting is 120 F.
IMPORTANT: It is recommend that on every service call an inspection & cleaning of the base ring lter
and ame arrestor be performed. See page 19.
Tools Required (for servicing gas models):
Phillips head screw driver
3/8, 7/16, & 3/4 inch open end wrenches
3/16 inch Allen wrench
11/16 inch 6 point socket for anode removal
electrical multimeter (with alligator leads)
digital or analog manometer
gas pressure gauge
water pressure gauge
thermometer
tubing cutter if pilot tube is to be replaced
hose to drain tank
container to measure gallons per minute flow
SERVICE HANDBOOK
Digital manometer shown.
Fire or Explosion Harzard
Do not store or use gasoline or other flammable vapors and
liquids in the vicinity of this or any other appliance.
Avoid all ignition sources if you smell Natural or LP gas.
Do not expose water heater control to excessive gas
pressure.
Use only gas shown on rating plate.
Maintain required clearances to combustibles.
Keep ignition sources away from faucets after extended
period of non-use.
Read instruction manual before
installing, using or servicing
water heater.
PROBLEM POSSIBLE CAUSE TEST / CORRECTIVE ACTION
5
TROUBLESHOOTING QUICK REFERENCE
NO HOT WATER:
Insufcient Combustion Air or Venting
Issues combustion chamber thermal
cut off tripped.
Follow the steps on pp 18 19. Always check
and clean the base ring lter and the ame
arrestor.
Pilot will not light Check gas supply/Bleed air from gas line/turn
gas on.
Pilot will not remain lit when top gas
control knob is released
Test thermocouple and gas control valve/
thermostat as described on pp 20-21.
Burner will not light or remain lit. Low gas pressure check as described on
p 18. Insufcient combustion air follow steps
on pp 18 -19.
INSUFFICIENT HOT
WATER:
Water heater improperly sized to meet
hot water demands
Compare hot water requirements with the
capacity of the water heater. See sizing guide
on p. 25. You may also use the volume test
on page 34 to analyze your hot water needs.
If necessary, install a water heater with greater
capacity.
Gas Control Valve/Thermostat set
too low
Turn temperature dial to desired temperature
as described on p. 24
Sediment or lime in the tank Drain (p. 17). Determine if water treatment is
needed (p. 29).
WATER LEAKAGE:
Condensation Adjust the thermostat setting (p 24).
Dripping Temperature & Pressure Relief
Valve
Check water supply pressure.
In closed systems, the supply pressure should
not exceed 80 psi (in a 24 hour cycle). If the
pressure exceeds 80 psi, install a pressure
reducing valve in combination with a properly
sized thermal expansion tank (pp. 35-36 & 37).
IMPORTANT: Before performing any test, check the area around the water heater for any source of a flammable
vapor (i.e gasoline, paint thinners, etc.) If any sources are found do not proceed until they are removed.
PROBLEM POSSIBLE CAUSE TEST / CORRECTIVE ACTION
6
WATER LEAKAGE:
Thermostat does not shut-off Check the Gas Control Valve/Thermostat as
described on p. 20-21.
Drain valve dripping/leaking Back ush to clean- out sediment, replace if
necessary
Tank Leak Check Leakage Checkpoints described on
p. 25.

7
TABLE OF CONTENTS
BASIC INSTALLATION ...................................................................................................................................... 8-16
DRAINING AND FILLING THE WATER HEATER ..................................................................................................17
Draining the Water Heater ................................................................................................................................17
Filling the Water Heater ....................................................................................................................................17
CHECKING THE GAS SUPPLY FOR PRESSURE ................................................................................................18
CHECKING FOR SUFFICIENT COMBUSTION AIR OR VENTING ISSUES .................................................. 18-19
Combustion Air Test ..........................................................................................................................................18
Draft Test ...........................................................................................................................................................19
External Inspection & Cleaning of the Base Ring Filter ....................................................................................19
Cleaning the Combustion Chamber and Flame Arrestor ..................................................................................19
TESTING THE THERMOCOUPLE AND GAS CONTROL VALVE/THERMOSTAT ...............................................20
Thermocouple Output Test ................................................................................................................................20
Gas Control Valve/Thermostat (Thermal Switch Models) .................................................................................20
REPLACING THE THERMOCOUPLE AND GAS CONTROL VALVE/THERMOSTAT ................................... 21-23
Removing the Manifold/Burner Assembly .........................................................................................................21
Removing the Burner from the Manifold/Burner Assembly ...............................................................................21
Replacing the Thermocouple ............................................................................................................................21
Replacing the Manifold/Burner Assembly .........................................................................................................22
Removing and Replacing the Gas Control Valve/Thermostat ...........................................................................23
ADJUSTING THE TEMPERATURE ON THE GAS CONTROL VALVE/THERMOSTAT .......................................24
GAS WATER HEATER SIZING GUIDE ..................................................................................................................25
LEAKAGE CHECKPOINTS ....................................................................................................................................25
TECHNICAL SERVICE BULLETINS ................................................................................................................ 26-38
Water Hammer ..................................................................................................................................................27
Mineral Buildup .................................................................................................................................................28
Aluminum Hydroxide .........................................................................................................................................29
Condensation ....................................................................................................................................................30
Discolored Water ...............................................................................................................................................31
Smelly Water .....................................................................................................................................................32
Chlorination Procedure .....................................................................................................................................33
Not Enough Hot Water ......................................................................................................................................34
Thermal Expansion ..................................................................................................................................... 35-36
Leaking Temperature and Pressure Relief Valve ..............................................................................................37
Insulation Blanket ..............................................................................................................................................38
GENERAL INFORMATION ............................................................................................................................... 39-40
8
Exhaust Vent to
Ouside of Building
Union
Union
Water
Shut-Off
Valve
Water
Supply- Cold*
Expansion Tank
Pressurize to Equal
Supply Water Pressure*
(Relieve water pressure
on the expansion tank
before adjusting air
pressure.)
Temperature-Pressure Relief Valve
with discharge piped to an
adequate drain. Do not cap or plug.
6 Maximum Air Gap
NOTE: Local codes
may vary.
Drain
Gas Control Valve/Thermostat
Recommended setting of 120F.*
Metal Drain Pan piped to an adequate drai
NOTE: Drain pan diameter must be at leas
2 inches wider than the diameter of the
water heater.
Sediment Trap
(Drip Leg) 3 Minimum.
Gas Supply
To Fixtures - Hot
Air is drawn in for combustion.
Keep area clean and free from
flammables and flammable vapors.
The water heater must be installed according to all local and state codes or in the absence of local
and state codes, the National Fuel Gas Code ANSI Z223.1(NFPA 54)- current edition.
INSTALLATION OF RESIDENTIAL GAS WATER HEATER
See Labels and
Installation Instructions
and Use & Care Guide
for clearances.
* NOTE: If on a well system the expansion tank should be set to the maximum pressure of the pump tank.
** White-Rodgers gas control valve/thermostat shown in this figure. The valve may vary according to model and year.
*Massachusett: Install
a vacuum relief in cold
water line per section
19 MGL 142.
Do not cap or plug.
Union
Manual Gas
Shut-off Valve
Untempered
Hot Water
Tempered Water
To Fixtures
Cold
Water
Inlet
Hot
Water
Outlet
Mixing Valve
(Set to 120F)
Follow the Mixing
Valve Manufacturers
Instructions
BASIC INSTALLATION & OPERATION
Figure 1
9
This portion of this handbook applies to the Operations and Servicing of Residential Gas, Tank Type, Water
Heaters, which are vented atmospherically and use a thermocouple as their electrical source.
Control: There are two gas control valve/thermostat congurations available. Both valves have similar control
elements such as the Gas Control Knob & Water Temperature Dial. Both valves have high water temperature limit
safety. Please note the location of the control elements on the following gures.
Hot Water
Outlet
Cold Water
Inlet
Draft Hood
Flue Baffle
Anode Rod
Foam Fill
Hole
Draft Hood
Temperature-Pressure
Relief Valve
Dip Tube
Flue Baffle
Gas Control Valve
/Thermostat
Drain Valve
Anode
Rod
Flue
Tube
Jacket
Temperature Probe
/High Limit Probe
Gas Control Knob
On|Pilot|Off
Water
Temperature
Dial
Water
Temperature
Dial
Gas Control Knob
Off|Pilot|On
Setting Indicator
(Index Bar)
Thermal Switch
Wire Leads
with Connectors
(some models)*
Reset
Button
Robertshaw
Gas Control Valve/
Thermostat
White-Rodgers
Gas Control Valve/
Thermostat
Gas Supply- Inlet
Gas
Supply
- Inlet
*NOTE: Some models do not have thermal switch wire leads as shown in this figure.
** Manifold Gas Pressure Taps are located on the underside of the gas control valve/thermostat.
**Manifold Gas
Pressure Tap
**Manifold Gas
Pressure Tap
BASIC INSTALLATION & OPERATION
Figure 2
10
Burner/Manifold Door Assembly: The burner/manifold assembly consists of several components such as:
main burner, burner orice, manifold tube, pilot burner, pilot orice, pilot tube, igniter, and thermocouple. See the
gure below for the complete list of components.
The pilot burner remains on once it is manually lit. When incoming cold water activates the thermostat, gas ows
to the main burner. The pilot ame ignites this gas. The main ame burns until the tank reaches set temperature
then the thermostat interrupts this main gas ow.
Burner Orifice*
Main Burner
Pilot (Burner)
Thermocouple
Burner Screws
Manifold Door
Door Gasket
Manifold Tube
Pilot Tube
Igniter Wire
View Port
TCO (Thermal Cut
Off) Switch
Igniter Wire
TCO (Thermal Cut
Off) Sensor
Front View
TCO Reset
Button
Pilot (Burner)
Thermocouple
Pilot Orifice*
Ferrule
Pilot Nut
Pilot Tube
Pilot Bracket
*DO NOT operate the water heater without the pilot and burner orifices installed.
NOTE: The base of the
Thermocouple must be
flush with the base of
the pilot bracket.
Pilot Assembly View
Piezo Igniter Tip
BASIC INSTALLATION & OPERATION
Gas Control Knob
Reset
Button
Pilot
Flame
Safety Valve
Safety Valve
RobertShaw Gas Control Valve/Thermostat Shown.
Figure 3
Figure 4
Normal Operation
Pilot: The pilot ame heats the end of a thermocouple.
As the thermocouple gets hotter, it generates a small
(cannot be detected without an electrical meter)
electrical current to the bottom of the gas control valve/
thermostat. This current powers the electromagnet
and holds open the main gas interrupter as long as the
pilot ame is heating the thermocouple. The normal
voltage for a properly working thermocouple is between
20 and 30 mv. DANGER! If the pilot is extinguished,
it can take up to 180 seconds for the thermocouple to
cool sufciently to close the safety valve.
11
Energy Cut Off (ECO): A metal tube (Temperature
Probe) mounted onto the back of the gas control
valve/thermostat is immersed inside the tank water.
The probe acts as a temperature high limit. If water
gets excessively hot, an Energy Cut Off (ECO) switch
within the probe opens, interrupting the small electrical
current to the gas valve, and gas ow through the
control is interrupted. NOTE: If this safety sensor opens,
the entire control must be replaced. The ECO is NOT
resettable.
Thermal Cut Off Switch (TCO): The water heater
is also equipped with a resettable thermal switch,
designed to shut off the gas supply in the event the
water heater has been exposed to high combustion
chamber temperatures caused by ammable vapors
(e.g. spilled gasoline), poor combustion caused by a
blocked vent or insufcient combustion air.
Gas: When you prepare to light the pilot, you are
instructed to turn the gas control knob to the pilot
position and depress the gas control knob (Reset button
on Robertshaw Gas Valves). When depressed gas will
ow to the pilot burner only. You then have to (manually)
ignite this pilot gas using the piezo igniter button. When the pilot is lit, the ame must heat the thermocouple until
it generates sufcient voltage to the gas valve to allow you to release the knob while gas continues to ow to
the pilot. When the gas control knob is turned to the ON position, gas is also available to the main burner if the
thermostat calls for heat.
Water Flow: When a hot water faucet is opened, water pressure from the well tank or street main forces cold
water into the water heater through the dip tube. This pushes hot water out of the tank.
BASIC INSTALLATION & OPERATION
Figure 5
Reset Button
TCO Reset
Button
NOTE: RobertShaw Gas Control
Valve/Thermostat shown.
Gas Control Valve/Thermostat - Side View
Gas Control Knob
Gas Inlet
Temperature
Probe
Protective
Plastic Sleeve
Thermocouple
Temperature
Sensor
ECO
TCO (Thermal
Cut Of) Sensor
TCO (Thermal
Cut Of) Switch
12
Thermostat Operation: Standard residential water heaters use mechanical thermostats. With a mechanical
thermostat, a dial setting of 120 F may shut the burner down at a tank temperature between 110 and 130 F.
The heater will consistently shut off at this same temperature. For this same reason, water temperature may drop
15 F - 25 F, around the temperature probe, before the main burner is activated. Keep in mind that hot water in
the upper part of the tank will probably be very near the shut off temperature of the control while incoming cold
water drops the water temperature around the thermostat probe. Also short, repeating heating cycles caused by
small hot water uses can cause temperatures at the point of use to exceed the thermostat setting by up to 30 F.
Water Temperature Time to Produce 2nd & 3rd
Degree Burns on Adult Skin
160F (71C) About 1/2 second
150F (66C) About 1-1/2 seconds
140F (60C) Less than 5 seconds
130F (54C) About 30 seconds
120F (49C) More than 5 minutes
80F (27C) - - - - - - - - - - - - - - - -
Gas Control Knob
On|Pilot|Off
Gas Control Knob
Off|Pilot|On
Robertshaw
Gas Control Valve/
Thermostat
White-Rodgers
Gas Control Valve/
Thermostat
120F Mark
Water
Temperature
Dial
130F
140F
150F
130F
140F
150F
Reset Button
Note: Temperature marks noted above are approximate and may vary due to various factors.
BASIC INSTALLATION & OPERATION
Figure 6
13
BASIC INSTALLATION & OPERATION
Table 1:
BTUH Input
Minimum Square
Feet with
8 Ceiling
Typical Room
with 8 Ceiling
30,000 188 9 x 21
45,000 281 14 x 20
60,000 375 15 x 25
75,000 469 15 x 31
90,000 563 20 x 28
105,000 657 20 x 33
120,000 750 25 x 30
135,000 844 28 x 30
IMPORTANT:
The area must be open and be able to provide
the proper air requirements to the water heater.
Areas that are being used for storage or contain
large objects may not be suitable for water heater
installation.
Water heaters installed in open spaces in buildings
with unusually tight construction may still require
outdoor air to function properly. In this situation,
outside air openings should be sized the same as
for a confined space.
Modern home construction usually requires
supplying outside air into the water heater area.
Room exhaust fans may effect air requirements.
Conned Space: For the correct and proper operation
of this water heater, ample air must be supplied for
the combustion, ventilation, and dilution of ue gases.
Small enclosures and conned areas must have two
permanent openings so that sufcient fresh air can be
drawn from outside of the enclosure. One opening shall
be within 12 inches of the top and one within 12 inches
of the bottom of the enclosure.
The size of each opening (free area) is determined by
the total BTUH input of all gas utilization equipment
(i.e., water heaters, furnaces, clothes dryers, etc.) and
the method by which the air is provided. The BTUH
input can be found on the water heater rating plate.
Additional air can be provided by two methods:
1. All air from inside the building.
2. All air from outdoors.
12 MAXIMUM
PERMANENT
OPENINGS TO
THE OUTSIDE OR
ADDITIONAL
ROOMS WITHIN
THE BUILDING
CLOSET
OR
OTHER
CONFINED
SPACE
12 MAXIMUM
Combustion Air Requirements:
WARNING
Carbon Monoxide Warning
Water heater must be vented to outdoors.
Vent must be installed by a qualified technician using
the local and state codes or, in the absence of local
and state codes, the National Fuel Gas Code,
ANSI Z223.1 (NFPA 54) - current edition, and/or the
installation instructions.
Examples of a qualified technican include: gas
technicians, authorized gas company personel, and
authorized service persons.
Failure to so do can result in death or carbon monoxide
poisoning.
IMPORTANT: Air for combustion and ventilation must
not come from a ammable or corrosive atmosphere.
Any failure due to ammable or corrosive elements in
the atmosphere is excluded from warranty coverage.
The following types of installation (not limited to the
following) will require outdoor air for combustion due to
chemical exposure and may reduce but not eliminate
the presence of corrosive chemicals in the air:
beauty shops
photo processing labs
buildings with indoor pools
water heaters installed in laundry, hobby, or craft
rooms
water heaters installed near chemical storage areas
water softeners
Combustion air must be free of acid-forming chemicals
such as sulfur, uorine, and chlorine. These elements
are found in aerosol sprays, detergents, bleaches,
cleaning solvents, air fresheners, paint, and varnish
removers, refrigerants, and many other commercial
and household products. When burned, vapors from
these products form highly corrosive acid compounds.
These products should not be stored or used near the
water heater, air inlet, or air intake path.
Combustion and ventilation air requirements are
determined by the location of the water heater.
The water heater may be located in either an open
(unconned) area or in a conned area or small
enclosure such as a closet or small room. Conned
spaces are areas with less than 50 cubic feet for
each 1,000 BTUH of the total input for all gas-using
appliances.
Unconned Space: A water heater in an unconned
space uses indoor air for combustion and requires at
least 50 cubic feet for each 1,000 BTUH of the total
input for all gas appliances. The table below shows a
few examples of the minimum square footage (area)
required for various BTUH inputs.
Figure 7
14
BASIC INSTALLATION & OPERATION
All Air from Inside the Building: When additional air
is to be provided to the conned area from additional
room(s) within the building, the total volume of the
room(s) must be of sufcient size to properly provide
the necessary amount of fresh air to the water heater
and other gas utilization equipment in the area. Each
of the two openings shall have a minimum free area of
1 square inch per 1,000 BTUH of the total input rating
of all gas utilization equipment in the conned area, but
not less than 100 square inches for each opening.
Figure 8
All Air from Outdoors: Outdoor fresh air can be
provided to a confined area either directly or by the use
of vertical and horizontal ducts. The fresh air can be
taken from the outdoors or from crawl or attic spaces
that freely communicate with the outdoors. Attic or
crawl spaces cannot be closed and must be properly
ventilated to the outside.
Ductwork must be of the same cross-sectional area
as the free area of the opening to which they connect.
The minimum dimension of rectangular air ducts
cannot be less than three inches.
The size of each of the two openings is determined by
the method in which the air is to be provided. Refer to
the table below to calculate the minimum free area for
each opening.
Louvers and Grilles: In calculating free area for
ventilation and combustion air supply openings,
consideration must be given to the blocking effect of
protection louvers, grilles, and screens. These devices
can reduce airflow, which in turn may require larger
openings to achieve the required minimum free area.
Screens must not be smaller than 1/4 mesh. If the
free area through a particular design of louver or grille
is known, it should be used in calculating the specified
free area of the opening. If the design and free area
are not known, it can be assumed that most wood
louvers will allow 20 - 25% of free area while metal
louvers and grilles will allow 60 - 75% of free area.
Louvers and grilles must be locked open or
interconnected with the equipment so that they are
opened automatically during equipment operation.
Keep louvers and grilles clean and free of debris or
other obstructions.
Minimum Free Area of Permanent Openings for
Ventilation and Combustion Air Supply - All Air from
Outdoors Only.
Based on total BTUH input rating for all utilizing
equipment within the conned space.
Opening Source
Minimum Free Area
Per Opening (sq. in.)
Reference
Drawing
*Direct to outdoors 1 sq. in, per 4000 BTUH Figure 9
Vertical Ducts 1 sq. in, per 4000 BTUH Figure 10
Horizontal Ducts 1 sq. in, per 2000 BTUH Figure 11
Single Opening 1 sq. in, per 3000 BTUH Figure 12
Example: A water heater with an input rating of 50,000 BTUH
using horizontal ducts would require each opening to have a
minimum free area of 25 square inches.
Minimum free area = 50,000 BTUH x 1 sq. in. / 2000 BTUH = 25
sq. in.
*
These openings connect directly with the outdoors
through a ventilated attic, a ventilated crawl space, or
through an outside wall.
Consult the local codes of your area for specific
ventilation and combustion air requirements
ABLE VENT
TO OUTDOORS
INSTALL ABOVE
INSULATION
CONFINED
SPACE
ALTERNATE
AIR INLET
OUTLET
AIR TO
ATTIC 1 SQ.
INCH PER
4000 BTUH
INLET AIR FROM

THE CRAWL SPACE
OPEN

FOUNDATION
VENT

1 SQ. INCH PER
4000 BTUH
100 SQ. INCH MINIMUM (EACH)
ALL AIR FROM OUTDOORS: INLET AIR FROM VENTILATED
CRAWL SPACE/OUTLET AIR TO VENTILATED ATTIC
GABLE VENT
TO OUTDOORS
INSTALL ABOVE
INSULATION
CONFINED
SPACE
OUTLET AIR TO
ATTIC 1 SQ. INCH
PER 4000 BTUH -
100 SQ. INCH MIN.
(EACH)
INLET AIR DUCT
1 SQ. INCH PER
4000 BTUH - 100
SQ. INCH MIN.
(EACH)
12 MAXIMUM
ALL AIR FROM OUTDOORS THROUGH VENTILATED ATTIC
CONFINED
SPACE
PERMANENT
OPENINGS
1 SQUARE
INCH/1000
BTUH
(MINIMUM
100 SQ. IN.
FOR EACH
OPENING)
Figure 9
Figure 10
15
BASIC INSTALLATION & OPERATION
Vent Connectors:
1. Type B, Double wall, U.L. Listed Vent Pipe.
2. Single wall Vent Pipe.
Maintain the manufacturers specied minimum
clearance from combustible materials when using type
B double wall vent pipe.
Vent connectors made of type B, double wall vent
pipe material may pass through walls or partitions
constructed of combustible material if the minimum
listed clearance is maintained.
Maintain a one inch minimum clearance from all
combustible materials when using single wall vent pipe.
IMPORTANT: Single wall vent pipe cannot be used
for water heaters located in attics and may not pass
through attic spaces, crawl spaces or any conned
or inaccessible location. A single wall metal vent
connector cannot pass through any interior wall.
When installing a vent connector, please note the
following
Install the vent connector avoiding unnecessary
bends, which create resistance to the flow of vent
gases.
Install without dips or sags with an upward slope of
at least 1/4-inch per foot.
Joints must be fastened by sheet metal screws
or other approved means. It must be supported
to maintain clearances and prevent separation of
joints and damage.
The length of the vent connector cannot exceed
75% of the vertical vent height.
The vent connector must be accessible for clean-
ing, inspection, and replacement.
Vent connectors cannot pass through any ceiling,
floor, firewall, or fire partition.
It is recommended (but not mandatory) that
a minimum 12 inches of vertical vent pipe be
installed on the draft hood prior to any elbow in the
vent system.
IMPORTANT: Existing vent systems must be inspected
for obstructions, corrosion, and proper installation.
Chimney Connection: IMPORTANT: Before
connecting a gas vent to a chimney, make sure the
chimney passageway is clear and free of obstructions.
The chimney must be cleaned if previously used for
venting solid fuel appliances or fireplaces. Also consult
local and state codes for proper chimney sizing and
application or, in the absence of local and state codes,
the National Fuel Gas Code, ANSI Z223.1(NFPA
54)-current edition.
The connector must be installed above the
extreme bottom of the chimney to prevent
potentially blocking the flue gases.
Figure 11
Figure 12
Vent Pipe System: This water heater must be
properly vented for the removal of exhaust gases to
the outside atmosphere. Correct installation of the vent
pipe system is mandatory for the proper and efcient
operation of this water heater and is an important
factor in the life of the unit.
The vent pipe must be installed according to all
local and state codes or, in the absence of local and
state codes, the National Fuel Gas Code, ANSI
Z223.1(NFPA 54)-current edition. The vent pipe
installation must not be obstructed so as to prevent the
removal of exhaust gases to the outside atmosphere.
U.L. recognized fuel gas and carbon monoxide
(CO) detectors are recommended in all applications
and should be installed using the manufacturers
instructions and local codes, rules, or regulations.
Vent Pipe Size: It is important that you follow the
guidelines in these instructions for sizing a vent pipe
system. If a transition to a larger vent size is required,
the vent transition connection must be made at the
draft hood outlet. DO NOT reduce the vent size to less
than the draft hood outlet diameter.
1 SQ. INCH PER
2000 BTUH
100 SQ. INCH
MINIMUM (EACH)
CONFINED
SPACE
1 SQ. INCH PER
2000 BTUH 100 SQ. INCH
MINIMUM (EACH)
INLET
OUTLET
OUTDOOR
AIR DUCTS
ALL AIR FROM OUTDOORS USING HORIZONTAL DUCTS
ALTERNATIVE
OPENING
LOCATION
1 SQ. INCH
PER 3000 BTUH
100 SQ. INCH
MINIMUM (EACH)
CONFINED
SPACE
ALL AIR FROM OUTDOORS - USING A SINGLE PERMANENT OPENING
16
The connector must be firmly attached and sealed
to prevent it from falling out.
To aid in removing the connector, a thimble or slip
joint may be used.
The connector must not extend beyond the inner
edge of the chimney as it may restrict the space
between it and the opposite wall of the chimney
LISTED LINED
CHIMNEY
2 FT. MINIMUM ABOVE ANY OBJECT
WITHIN 10FT. HORIZONTALLY
DO NOT EXTEND
VENT BEYOND EDGE
OF CHIMNEY
VENT
CONNECTOR
3 FT. MINIMUM

MAINTAIN
CLEARANCE*
SEAL
SLOPE
UP 1/4 IN.
PER FT.
MINIMUM
CHIMNEY TERMINATION VENT SYSTEM
SUPPORT
STRAP
Figure 13
Do not reduce the vent to less than the draft hood
outlet diameter. Do not terminate the vent connector in
a chimney that has not been certified for this purpose.
Some local codes may prohibit the termination of vent
connectors in a masonry chimney.
Vertical Exhaust Gas Vent: Vertical exhaust gas
vents must be installed with U.L. listed type B vent pipe
according to the vent manufacturers instructions and the
terms of its listing.
It must be connected to the water heaters draft hood by a
listed vent connector or by directly originating at the draft
hood opening.
Vertical gas vents must terminate with a listed cap or
other roof assembly and be installed according to their
manufacturers instructions.
Gas vents must be supported to prevent damage, joint
separation, and maintain clearances to combustible
materials.
IMPORTANT: This gas vent must be terminated in a
vertical position to facilitate the removal of the burnt
gases.
An unused chimney ue or masonry enclosure may be
used as a passageway for the installation of a gas vent.
NOTE: The chimney ue or masonry enclosure size may
be too large to allow proper venting.
Common (combined) venting is allowable with vertical
type B vent systems and lined masonry chimneys as long
as proper draft for the water heater is established under
all conditions of operation. CAUTION: DO NOT common
vent this water heater with any power vented appliance.
The following gures are examples of vent pipe system
installations and may or may not be typical for your
specic application. Consult the National Fuel Gas
Code, NFPA 54, ANSI Z223.1-current edition and the
guidelines set forth by prevailing local codes.
VERTICAL GAS VENT SYSTEM WITH
TYPE B DOUBLE WALL VENT PIPE.
LISTED VENT CAP
TYPE B DOUBLE
WALL VENT PIPE
**MAINTAIN
SPECIFIED
CLEARANCE
VENT
CONNECTOR
SLOPE UP
1/4 IN. PER FT.
MINIMUM
*MAINTAIN
CLEARANCE
SUPPORT
STRAP
LISTED GAS VENT
LOWEST DISCHARGE OPENING
H (MINIMUM) - MINIMUM HEIGHT FROM
ROOF TO LOWEST DISCHARGE OPENING
12
x
ROOF PITCH IS x/12
Figure 14
Consult the table found in the National Fuel Gas
Code, NFPA 54, ANSI Z223.1-current edition to
determine the minimum height from roof to lowest
discharge opening.
VENTING THROUGH A CHIMNEY WITH
TYPE B DOUBLE WALL VENT PIPE.
LISTED VENT CAP
VENT CONNECTOR
UNUSED CHIMNEY
FLUE OR MASONRY
ENCLOSURE
SEAL
*MAINTAIN
CLEARANCE
VENT
CONNECTOR
SLOPE UP
1/4 IN. PER FT.
MINIMUM
**MAINTAIN
SPECIFIED
CLEARANCE
SUPPORT
STRAP
MAINTAIN MANUFACTURERS
SPECIFIED MINIMUM CLEARANCE
Figure 15
*
Maintain vent pipe clearance requirements to local, state
and/or the National Fuel Gas Code, ANSI Z223.1(NFPA
54)-current edition.
**
NFPA 211, Standard for Chimneys, Fireplaces, Vents, and
Solid Fuel-Burning Appliances states that these chimneys are
intended to be installed in accordance with the installation
instructions provided with each chimney support assembly.
Minimum air space clearance to combustible materials should be
maintained as marked on the chimney sections.
BASIC INSTALLATION & OPERATION
17
DRAINING AND FILLING THE WATER HEATER
D raining the Water Heater
The water heater should be drained if being shut down
during freezing temperatures. Also, periodic draining
and cleaning of sediment from the tank may be
necessary.
1. Turn off the gas to the water heater at the manual
gas shut-off valve.
2. Open a nearby hot water faucet until the water is
no longer hot.
3. Close the cold water inlet valve.
4. Connect a hose to the drain valve and terminate
it to an adequate drain or external to the building.
(Make sure all connections are tight and that the
water flow is directed away from people.)
5. Open the water heater drain valve and allow all the
water to drain from the tank. Flush the tank with
water as needed to remove sediment.
6. Close the drain valve, refill the tank, and restart the
heater as directed by the lighting instructions on
the front of the water heater.
If the water heater is going to be shut down for an
extended period, the drain valve should be left open.
IMPORTANT: Condensation may occur when the cold
tank is first heated and should not be confused with a
tank leak.
F illing the Water Heater
Never use this water heater unless it is completely full
of water. To prevent damage, the tank must be lled
with water. Water must ow from the hot water faucet
before lighting the water heater. NOTE: The hot water
faucet used should be the one furthest from the water
heater.
To ll the water heater with water:
1. Close the water heater drain valve.
2. Open the cold water supply shut off valve to the
water heater.
3. To ensure complete lling of the tank, allow air to
exit by opening the furthest hot water faucet. Allow
water to run until a constant ow is obtained. This
will let air out of the water heater and the piping.
4. Check all new water piping for leaks. Repair as
needed.
18
CHECKING THE GAS SUPPLY PRESSURE
Checking the Gas Supply Pressure
Gas pressure checks are done with flowing gas using
a gas pressure gauge capable of reading pressure in
inches of water column.
Supply gas pressure checks are measured before
the gas control valve/thermostat and as close to
the water heater as possible.
Manifold (main burner) gas pressure is measured
at the pressure tap on the bottom of the gas
control valve/thermostat. Use an Allen wrench to
remove the plug then attach the gas gauge.
NOTE: Desired gas pressures will be noted on the
gas valve label located on the gas control valve/
thermostat.

GAS
PRESSURE
GAUGE
CONNECTED AT
PRESSURE TAP
MANIFOLD GAS PRESSURE TEST
WHITE RODGERS GAS CONTROL
VALVE/THERMOSTAT SHOWN
GAS PRESSURE LABEL
Figure 16
IF . . . . . . THEN
supply gas pressure is under desired pressure
requirement
increase supply gas pressure regulator setting
and,
increase supply gas piping size.
supply gas pressure is over desired pressure add gas pressure regulator.
reduce setting on existing regulator.
manifold gas pressure is more than +/- .3 inch
W.C. from values indicated on gas valve
ensure there is adequate supply gas pressure
e nsure the main burner orice is the correct size
for the water heater model being tested.
if the above tests have been performed and the
results were correct replace the gas control valve.
Combustion Air Test
The Installation Instructions and Use & Care Guide
gives guidelines under Air Requirements and
Unconfined or Confined Space sections. If you
want to test for a lack of air:
1. Turn on every appliance and fan that exhausts
air from the utility room and/or house. Make
sure all windows and doors are closed, as well
as chimney dampers.
2. Open a hot water faucet so that the main
burner will ignite
3. Remove the outer door of the water heater
not the inner door
4. Monitor the flame characteristics for several
minutes
If the flame begins to yellow open a door or window,
to the outdoors, to see if additional air corrects this
back to blue. If it does, the room needs more air
supply.
CHECKING FOR SUFFICIENT COMBUSTION AIR OR VENTING ISSUES
REVERSE FLOW
OF VENT PRODUCTS
EXHAUST FAN
VENT
Figure 17
19
CHECKING FOR SUFFICIENT COMBUSTION AIR OR VENTING ISSUES
Flue Products Vented
to Ouside of Building
Draft Hood
Dilution Air
Air is drawn in for combustion.
Keep area clean and free from
combustibles and flammable vapors.
Dilution Air
(Relief Opening)
Dilution Air
Match
Outer Door
Draft Test
After successfully lighting the water heater, allow the
unit to operate for 15 minutes and check the draft
hood relief opening for proper draft. Make sure all
other appliances in the area are operating and all
doors/windows are closed when performing the draft
test. Pass a match flame or smoke around the relief
opening of the draft hood. A steady flame or smoke
drawn into the opening indicates proper draft.
If the flame flutters or is blown out, combustion
products are escaping from the relief opening. If this
occurs, do not operate the water heater until proper
adjustments or repairs are made to the vent pipe
system and/or air supply requirements.
External Inspection & Cleaning of
the Base-Ring Filter
1. At least annually check the base-ring filter for any
dust or debris that may have accumulated on the
filter screen. NOTE: If the water heater is located
in an area that is subjected to lint and dirt, it may
be necessary to check the base-ring filter more
frequently.
2. Follow the Lighting Instructions to turn off the water
heater and allow it to cool for 10 minutes before
attempting to clean the base-ring filter.
3. Use a vacuum cleaner with a hose attachment
to remove any dust or debris that may have
accumulated on the filter. NOTE: If unable to
inspect or clean the base-ring filter, follow the
Cleaning the Combustion Chamber and Flame-
arrestor instructions below.
4. After the base-ring filter has been cleaned, follow
the Lighting Instructions to return the water heater to
service.
Cleaning the Combustion Chamber
and Flame-arrestor
1. Follow procedure outlined in Removing the
Manifold/Burner Assembly (See page 22).
2. Use a vacuum cleaner/shop vac to remove all
loose debris in the combustion chamber. Use
compressed air to clear any dust or debris that
may have accumulated in the flame-arrestor.
DOOR GASKET
FLAME ARRESTOR
COMBUSTION CHAMBER
BASE-RING
FILTER
Figure 19
3. Reassemble following the procedure under
Replacing the Manifold/Burner Assembly (See
page 21).
Figure 18
20
TESTING THE THERMOCOUPLE AND GAS CONTROL VALVE/THERMOSTAT
Thermocouple Output Test
The following test will check the DC voltage generated
by the thermocouple when the pilot light is lit.
1. Disconnect the thermocouple from the gas control
valve/thermostat as shown in the adjacent figure.
2. Using a multimeter with alligator clips leads,
attach the red lead to the body (copper part) of the
thermocouple. Attach the black lead to the end
(silver part) of the thermocouple. Reference the
adjacent image for placement of the leads.
3. Follow the lighting instructions on the front of the
water heater to light the pilot and watch the voltage
readings on the multimeter. NOTE: You will have
to hold the button down to keep the pilot lit for the
duration of the test. After 45 seconds the meter
should read 20-30 millivolts DC or more.
IF . . . . . . THEN
the multimeter voltage reads
at least 20-30 millivolts DC
check the positioning of the thermocouple tip to the pilot flame. If
necessary position the thermocouple to ensure the flame contacts the
thermocouples tip. Re-test the thermocouple, and if it fails replace the
thermocouple. (See p. 22)
the multimeter voltage reads
more than 20-30 millivolts DC
the thermocouple is working properly. Proceed to the gas control valve/
thermostat test.
Gas Control Valve/Thermostat Test
(Thermal Switch Models)
The following test will check the gas control valve/
thermostats ECO & TCO (Energy Cut Off & Thermal Cut
Off). NOTE: This test applies to gas valves with wire leads
that attach to the thermal switch on the manifold door.
Remove both wire leads from the TCO (thermal cut 1.
off switch) and jumper the two leads to complete
the circuit. Once the test is complete, remove the
jumper and reconnect the wire leads.
Follow the lighting instructions on the front of the 2.
water heater to light the pilot.
Release the knob and check to see if the pilot 3.
remains lit.
TCO
WIRE LEADS
(JUMPERED)
TCO
SWITCH
TCO
WIRE LEADS
GAS CONTROL
KNOB
IF . . . . . . THEN
the pilot lights and remains lit the TCO (thermal switch sensor) has tripped OR the TCO is not
working (OPEN). Reattach the wire leads and press the TCO reset
button. Relight the water heater. If the pilot will not remain lit, replace
the TCO. If the pilot does remain lit, the TCO was tripped-possibly
due to a lack of combustion air (see pp 13-16 & 18-19) OR because
of a Flammable Vapor event. Check around the water heater for any
source of ammable vapors (i.e. gasoline, paint thinner, etc.).
the pilot will not light or remain
lit with the wire leads jumpered
replace the gas control valve/thermostat.
(See p. 24)
Figure 20
Figure 21
IMPORTANT: Before performing any test, check the area around the water heater for any source of a Flammable
Vapor (i.e gasoline, paint thinners, etc.) If any sources are found do not proceed until they are removed.
21
Removing the Burner from the Manifold/
Burner Assembly
Natural Gas (Low Nox) & L.P. Gas Burner
1. Take off the burner by removing the two (2) screws
located underneath the burner.
2. Check the burner to see if it is dirty or clogged. The
burner may be cleaned with soap and hot water.
BURNER
(BOTTOM VIEW)
SCREWS
PILOT ASSEMBLY
(BOTTOM VIEW)
Figure 24
Replacing the Thermocouple
1. Remove the manifold/burner assembly as directed
previously.
2. Lift the retainer clip straight up from the back of
the two piece wire connector (using a flat-blade
screwdriver), then remove the two piece wire
connector from the manifold door.
3. Remove the burner, see Removing the Burner from
the Manifold/Burner Assembly.
4. Pull the thermocouple from the pilot assembly.
IMPORTANT: Be careful not to bend or alter the
position of the pilot assembly components.
5. Insert the thermocouple tip into the holes provided
in the pilot bracket until it clicks into place. NOTE:
The base of the thermocouple must be flush with
the base of the pilot bracket.
6. Position the new thermocouple through the bottom
opening of the two piece wire connector. Be
sure igniter wire is positioned through the middle
opening of the two piece wire connector.
7. Re-attach the burner. Note the orientation of the
burner.
8. See Replacing the Manifold/Burner Assembly.
Removing the Manifold/Burner Assembly
1. Turn off the gas supply to the water heater at the
manual gas shut-off valve. This valve is typically
located beside the water heater. Note the position
of the shut-off valve in the open/on position then
proceed to turn it off.
2. On the lower front of the water heater locate the gas
control valve/thermostat. Before performing any
maintenance, it is important to turn the temperature
dial on the gas control valve/thermostat to its lowest
setting.
3. On top of the gas control valve/thermostat turn the
gas control knob to the OFF position. NOTE: On
the White-Rodgers gas control valve/thermostat
the knob stop must first be depressed before turning
the gas control knob. See Lighting Instructions on
the water heater.
THERMOCOUPLE
MANIFOLD TUBE
PILOT
TUBE
WHITE RODGERS GAS VALVE ROBERTSHAW GAS VALVE
THERMOCOUPLE
MANIFOLD TUBE
PILOT
TUBE
Figure 22
4. Remove the outer door.
5. Remove the two screws securing the manifold
door assembly to the combustion chamber.
MANIFOLD
SCREWS (2)
TWO PIECE
WIRE CONNECTOR
MANIFOLD
DOOR
TCO
SWITCH
PILOT
TUBE
PIEZO
IGNITER
BUTTON
GAS CONTROL VALVE/
THERMOSTAT
MANIFOLD
TUBE
THERMOCOUPLE
VIEW PORT
Figure 23
6. Disconnect the thermocouple (right-hand thread), pilot
tube, the igniter wire from the igniter button, the two
connectors attached to the TCO switch, and manifold
tube at the gas control valve/thermostat. NOTE: L.P.
Gas systems use reverse (left-hand) threads on the
manifold tube.
7. Grasp the manifold tube and push down slightly to
free the manifold, pilot tube, and thermocouple.
8. Carefully remove the manifold/burner assembly from
the burner compartment. NOTE: Be sure not to
damage internal parts.
REPLACING THE THERMOCOUPLE AND GAS CONTROL VALVE/THERMOSTAT
22
OTHER FITTINGS
NOT SHOWN
FOR CLARITY
IGNITER WIRE
THERMOCOUPLE
TWO PIECE
WIRE CONNECTOR
RETAINER
CLIP
PILOT TUBE
PILOT BRACKET
PILOT
MANIFOLD TUBE
MANIFOLD/BURNER
DOOR OPENING
FERRULE NUT
Figure 25
Replacing the Manifold/Burner Assembly
WARNING
Explosion Hazard
Tighten both manifold door screws securely.
Remove any fiberglass between gasket and
combustion chamber.
Replace viewport if glass is missing or damaged.
Replace two piece wire connector if missing or
removed.
Replace door gasket if damaged.
Failure to follow these instructions can result in
death, explosion, or fire.
1. Check the door gasket for damage or imbedded
debris prior to installation.
2. Inspect the view port for damage and replace as
required.
3. Insert the manifold/burner assembly into the
burner compartment making sure that the tip of the
manifold tube engages in the slot of the bracket
inside the combustion chamber (Figures 32 & 33).
4. Inspect the door gasket and make sure there is no
fiberglass insulation between the gasket and the
combustion chamber.
5. Replace the two screws, which secure the
manifold/burner assembly door to the combustion
chamber and tighten securely. Once the manifold/
burner assembly door is tightened, visually inspect
the door gasket between the manifold/burner
assembly door and the combustion chamber
for spaces or gaps that would prevent a seal.
IMPORTANT: Do not operate the water heater if
the door gasket does not create a seal between
the manifold door and the combustion chamber.
6. During the following procedure, do not cross-
thread or apply any thread sealant to any of the
fittings listed below. First, reconnect the manifold
tubing to the gas control valve/thermostat. NOTE:
L.P. gas systems use reverse (left-hand) threads
on the manifold tube.
NOTE: If a ferrule nut needs to be installed for the
pilot tube, locate the one provided with your parts
kit. Install it in the gas control valve/thermostat at
the pilot location, hand tight only. Next, insert the
pilot tube into the ferrule nut until it bottoms out.
NOTE: Hold the tube in this position. Tighten the
ferrule nut with a wrench until the crimp connection
seals to the pilot tube. Continue to tighten until
the nut is tight in the gas control valve/thermostat.
Finally, start the thermocouple nut and turn it all the
way in by hand. An additional quarter turn with a
3/8 open-end wrench will then be sufficient to seat
the lockwasher. When you are finished, connect
the two wire leads that go to the thermal switch.
7. Reconnect the igniter wire.
8. Turn gas supply on and refer to the Lighting
Instructions.
9. With the burner lit, check the gas control valve/
thermostat supply line, two piece wire connector,
manifold tube, and pilot tube connections for
leaks. Check for leaks by brushing on an approved
noncorrosive leak detection solution. Bubbles
forming indicate a leak. Correct any leak found.
IMPORTANT: All leaks must be fixed immediately.
10. Replace the outer door.
DOOR GASKET
FLAME ARRESTOR BRACKET
TIP
(MANIFOLD TUBE)
Figure 26
REPLACING THE THERMOCOUPLE AND GAS CONTROL VALVE/THERMOSTAT
23
MANIFOLD TUBE
TIP BRACKET
SLOT
CLOSE-UP INSIDE VIEW OF
THE COMBUSTION CHAMBER.
Figure 27
Removing and Replacing the Gas Control
Valve/Thermostat
IMPORTANT: This water heater has a resettable
thermal switch installed. Do not attempt to disable
or modify this feature in any way. Use only factory
authorized replacement parts.
Removing the Gas Valve:
1. Turn off the gas supply to the water heater at the
manual gas shut-off valve. This valve is typically
located beside the water heater. Note the position
of the shut-off valve in the open/on position then
proceed to turn it off.
2. On the lower front of the water heater locate
the gas control valve/thermostat. Before
performing any maintenance, it is important to
turn the temperature dial on the gas control valve/
thermostat to its lowest setting.
3. On top of the gas control valve/thermostat turn the
gas control knob to the OFF position. NOTE: On
the White-Rodgers gas control valve/thermostat
the knob stop must first be depressed before turning
the gas control knob. See Lighting Instructions on
the water heater.
4. Drain the water heater. Refer to the section of
Draining and Flushing section and follow the
procedure.
5. Disconnect the piezo igniter wire from the piezo
igniter button. NOTE: There are two types of
igniters. If you have the square igniter, slide the
igniter bracket backwards away from the gas valve
to remove it. If you have the round igniter, first
remove the igniter from the bracket by depressing
front and rear holding tabs and lift. Next remove
igniter bracket from the gas valve. Disconnect
the thermocouple, pilot tube, the two connectors
attached to the thermal switch, and manifold tube
at the gas control valve/thermostat. NOTE: L.P.
gas systems use reverse (left-hand) threads on the
manifold tube.
6. Refer to Gas Piping section and disconnect the
ground joint union in the gas piping. Disconnect
the remaining pipe from the gas control valve/
thermostat.
7. To remove the gas control valve/thermostat, thread
a correctly sized pipe into the inlet and use it to turn
the gas control valve/thermostat (counterclockwise.)
Do not use pipe wrench or equivalent to grip body.
Damage may result, causing leaks.
Do not insert any sharp objects into the inlet or outlet
connections. Damage to the gas control valve/
thermostat may result.
Replacing the Gas Valve:
1. To replace the gas control valve/thermostat,
reassemble in reverse order. When replacing
the gas control valve/ thermostat, thread a
correctly sized pipe into the inlet and use it to
turn the gas valve (clockwise.) DO NOT OVER
TIGHTEN or damage may result. NOTE: Use an
approved TEFLON

tape or pipe compound only

on the threaded section of the gas control valve/
thermostat that screws into the tank.
2. Reconnect the gas piping to the gas control valve/
thermostat. NOTE: Use an approved Teflon tape or
pipe compound on the gas piping connections.
3. Attach the igniter and bracket to the new gas control
valve/thermostat, clipping it at the back edge of
thermostat and snapping it into place. NOTE: Do not
use the (pilot) ferrule nut supplied with the new gas
control valve/thermostat, unless the existing nut is
not usable. Reconnect the pilot tube, manifold tube,
igniter wire, and thermal switch wires. NOTE: L.P.
gas systems use reverse (left-hand) threads on the
manifold tube.
4. Fill the tank completely with water. NOTE: To purge
the lines of any excess air, keep the hot water
faucet open for 3 minutes after a constant flow of
water is obtained.
5. Turn on the gas supply and test the gas supply
connections by brushing on an approved
noncorrosive leak detection solution. Bubbles
forming indicate a leak. Correct any leak found.
6. Check the operation of the burner by following the
lighting instructions on the front of the water heater.
With the burner lit, check the gas control valve/
thermostat supply line, manifold tube and pilot tube
connections for leaks.
7. Verify proper operation and then replace the outer
door.
8. If additional information is required, contact Residential
Technical Assistance by referencing the phone
number on the water heater.
TEFLON

is a registered trademark of E.I. Du Pont De Nemours and Company

REPLACING THE THERMOCOUPLE AND GAS CONTROL VALVE/THERMOSTAT
24
ADJUSTING THE TEMPERATURE ON THE GAS CONTROL VALVE THERMOSTAT
Water temperature over 125F (52C)
can cause servere burns instantly
resulting in severe injury or death.
Children, the elderly, and the
physically or mentally disabled are at
highest risk for scald injury.
Feel water before bathing or
showering.
Temperature limiting valves are
available.
Read instruction manual for safe
temperature setting.
Due to the nature of the typical gas water heater, the
water temperature in certain situations may vary up to
30F (16.7 C) higher or lower at the point of use such
as, bathtubs, showers, sink, etc.
HOTTER WATER CAN SCALD: Water heaters are
intended to produce hot water. Water heated to a
temperature which will satisfy space heating, clothes
washing, dish washing, and other sanitizing needs
can scald and permanently injure you upon contact.
Some people are more likely to be permanently injured
by hot water than others. These include the elderly,
children, the inrm, or physically/mentally handicapped.
If anyone using hot water in your home ts into one
of these groups or if there is a local code or state
law requiring a certain temperature water at the hot
water tap, then you must take special precautions.
In addition to using the lowest possible temperature
setting that satises your hot water needs, a means
such as a mixing valve should be used at the hot water
taps used by these people or at the water heater.
Mixing valves are available at plumbing supply or
hardware stores. Follow manufacturers instructions
for installation of the valves. Before changing the
factory setting on the thermostat see following gure.
Using the lowest hot water temperature that meets
your needs will also provide the most energy efcient
operation of the water heater.
Never allow small children to use a hot water tap, or
to draw their own bath water. Never leave a child
or handicapped person unattended in a bathtub or
shower.
NOTE: A water temperature range of 120F-140F
(49C-60C) is recommended by most dishwasher
manufacturers.
The thermostat of this water heater has been factory
set at its lowest position. It is adjustable and must be
reset to the desired temperature setting to reduce
the risk of scald injury. The index bar (Robsertshaw)
and mark (White-Rodgers) are indicative of
approximately 120F (49C) and are the preferred
starting points, see the gure below. Some states have
a requirement for a lower setting.
White-Rodgers Valves:
Turn the water temperature dial clockwise ( ) to
decrease the temperature, or counterclockwise ( )
to increase the temperature.
Robertshaw Valves:
Turn the water temperature dial clockwise ( ) to
increase the temperature, or counterclockwise ( ) to
decrease the temperature.
Should overheating occur or the gas supply fail to
shut off, turn off the manual gas control valve to the
appliance.
C
A
UTIO
N
W
A
T
E
R
INCREAS
E
S H
OTTER
T
H
E
R
IS
K
OF SCALD
IN
J
U
R
Y
V
A
C
A
T
I O
N
W
A
R
M
H
O
T
RESET
BUTTON
GAS CONTROL KNOB
DIAL
STOP
INDEX
BARS
TEMPERATURE DIAL
ROBERTSHAW GAS VALVE
120F
130F
140F
150F
160F
INDEX BAR
TEMPERATURE DIAL
160F
WHITE RODGERS GAS VALVE
GAS CONTROL KNOB
(OFF-PILOT-ON)
150F
140F
130F
120F
Water
Temperature
Time to Produce 2nd & 3rd
Degree Burns on Adult Skin
160F (71C) About 1/2 second
150F (66C) About 1-1/2 seconds
140F (60C) Less than 5 seconds
130F (54C) About 30 seconds
120F (49C) More than 5 minutes
80F (27C) - - - - - - - - - - - - - - - -
Figure 28
25
GAS WATER HEATER SIZING GUIDE
Use the following information as a guide to approximate the correct size water heater for the residence:
30 gallon size (21 gallon draw) for one bath residence.
40 gallon size (28 gallon draw) for two bath residence -or one bath with an automatic clothes washer.
50 gallon size (35 gallon draw) for three bath residence - or two baths with an automatic clothes washer.
When a whirlpool tub is part of the home equipment, it is suggested that the water heater storage tank
capacity be selected based on the needs of the whirlpool tub. This method of tank sizing, will in most cases,
cancel all statements above concerning tank sizing.
High ow or multiple shower head installations must be sized for at least a 20 minute draw.
Table 2:
Tub Capacity to
Overow Outlet at:
80 gal. 90 gal. 100 gal. 110 gal. 120 gal. 130 gal. 140 gal. 150 gal.
(120F Water) Min. Stored
Water Capacity**
80 gal. 90 gal. 100 gal. 110 gal. 120 gal. 130 gal. 140 gal. 150 gal.
(140F Water*) Min.
Stored Water Capacity**
65 gal. 71 gal. 80 gal. 89 gal. 98 gal. 108 gal. 117 gal. 125 gal.
(@ 160F Water*) Min.
Stored Water Capacity**
54 gal. 59 gal. 66 gal. 74 gal. 82 gal. 90 gal. 97 gal. 104 gal.
*A thermostatic mixing valve set for a maximum temperature of 120 F is recommended to be installed to prevent a scalding
hazard.
**Based on tub water temperature of 105
Note: Because the desired ll time is normally 10 minutes, recovery capacity is not used for this calculation. All water used
is supplied by storage.
NOTE: The draw efciency of a gas or electric water heater storage tank is considered to be 70%.
6 (152.4 mm)
MAXIMUM AIR GAP
A C
B
D
E
F
G
H
I
A. Water at the draft hood is water vapor which has
condensed out of the combustion products. This is
caused by a problem in the vent.
B. *Condensation may be seen on pipes in humid
weather or pipe connections may be leaking.
C. *The anode rod tting may be leaking.
D. Small amounts of water from temperature-pressure
relief valve may be due to thermal expansion or
high water pressure in your area.
E. *The temperature-pressure relief valve may be
leaking at the tank tting.
F. Water from a drain valve may be due to the valve
being slightly opened.
G. *The drain valve may be leaking at the tank tting.
H. Combustion products contain water vapor which
can condense on the cooler surfaces of the tank.
Droplets form and drip onto the burner or run on
the oor. This is common at the time of start-up
after installation and when incoming water is cold.
I. Water in the water heater bottom or on the oor
may be from condensation, loose connections, or
the relief valve. DO NOT replace the water heater
until a full inspection of all possible water sources
is made and necessary corrective steps taken.
Leakage from other appliances, water lines, or ground
seepage should also be checked.
* To check where threaded portion enters tank,
insert cotton swab between jacket opening and
tting. If cotton is wet, follow draining instructions
in the Draining the Water Heater section and then
remove tting. Put pipe dope or Teon

tape on the
threads and replace. When you are nished, follow
the steps in Filling the Water Heater section.
LEAKAGE CHECKPOINTS
Figure 29
26
TECHNICAL BULLETINS
WATER HAMMER ..................................................................................................................................................27
MINERAL BUILD-UP ..............................................................................................................................................28
ALUMINUM HYDROXIDE ......................................................................................................................................29
CONDENSATION ...................................................................................................................................................30
DISCOLORED WATER ...........................................................................................................................................31
SMELLY WATER ....................................................................................................................................................32
CHLORINATION PROCEDURE ............................................................................................................................33
NOT ENOUGH HOT WATER .................................................................................................................................34
THERMAL EXPANSION ................................................................................................................................... 35-36
LEAKING TEMPERATURE AND PRESSURE RELIEF VALVE ............................................................................37
INSULATION BLANKETS ......................................................................................................................................38
27
BULLETIN 11
WATER HAMMER
GENERAL Water hammer is the destructive force, pounding noise and vibration in a piping system
when water owing through a pipeline is stopped abruptly. When water hammer
occurs, a high intensity pressure wave travels back through the piping system until it
reaches a point of some relief. The shock wave will then surge back and forth between
the point of relief and the point of stoppage until the destructive energy is dissipated in
the piping system. The violent action accounts for banging, thumping, and/or intense
vibration in the pipe line. Although noise is generally associated with the occurrence
of water hammer, it can occur without audible sound or noise. Quick closure of valves
always causes some degree of shock with or without noise. The common cause of
water hammer is single lever faucets (sinks/lavatories) or automatic solenoid valves
dishwashers, washing machines, etc.). The speed of the valve closure time is directly
related to the intensity of the surge pressure.
EFFECTS The damage from water hammer can manifest itself in a number of ways. The most
common are:
Expanded Tank Shell - This can be demonstrated by measuring the circumference
at various locations along the shell. Pressures in excess of the maximum design
working pressure can cause permanent deformation of the shell. NOTE: The
continuous expansion of the tank shell may cause the tank to rupture at a welded
seam.
Collapsed Flue Tube - This will choke off the ability to vent the products of
combustion causing the ame and/or combustion to spill out from the combustion
chamber. Often this will occur where thinning of the ue tube walls has occurred
due to contamination of the combustion air or because of excessive condensation.
Inverted or Deformed Tank Heads - Often this accompanies collapsed ues, but
one or both heads can be deformed.
THE FIX The only effective means of control is to install water hammer arrestors. These
devices have diaphragms which separate an air chamber from the water in the
piping system. As the shock wave reaches this device, the air chamber absorbs the
shock. Arrestors should be located as close as possible to the source of the shock
wave.
NOTES Since water hammer exposes the equipment to pressures in excess of its design
limits, failures caused by water hammer are not eligible for warranty consideration.
28
BULLETIN 13
MINERAL BUILD-UP
SYMPTOMS Rumbling Crackling Popping
CAUSE With the increase in fuel costs and hot water consumption, deliming has become a
necessity of modern maintenance. Lime (CaCO3), is the most notable factor when
discussing water hardness. Lime is present in every water system to some degree.
Since lime is inversely soluble [the more you heat, the more lime comes out], higher
usage, excessive hardness, and increased heating surface can lead to a high
incidence of limed-up heaters.
Symptoms often include a popping of water trapped under lime deposits or the sizzling
of water trapped next to elements, boiling it to steam.
THE FIX Treatment of a limed-up heater is relatively simple. Since CaCO3 is a base, the
easiest way to dissolve it so it can be ushed from the heater is with an acid. The most
commonly used is phosphoric acid at a food-grade level.
Two available treatments are Mag-Erad and Un-Lime. Any well stocked plumbing
supply house should have a deliming solution available.
The directions on the product should be followed explicitly.
NOTES For additional information and instructions in deliming water heaters and boilers, please
refer to the following pamphlets available from the Technical Information Center listed
on the cover of this handbook:
Why? When & How: To Remove Water Scale from Tank Type Water Heaters
The Mag-Erad Method of Cleaning Gas Fired Water Heaters
Up-N-Down Transfer Kit
29
BULLETIN 14
ALUMINUM HYDROXIDE
SYMPTOMS Crackling, gurgling, or popping noises from new water heaters (installed less than
six months).
CAUSE In a few isolated parts of the United States where the water supply has a relatively
high pH (8+), water conditions will react with the aluminum anode to form excessive
amounts of aluminum hydroxide on the anode and in the bottom of the tank. Aluminum
hydroxide looks like jelly beads or a green, blue or gray gel like substance in the
heater drain or at faucet aerators.
THE FIX This procedure should only be performed by someone with abilities equal to a licensed
tradesman. Aluminum hydroxide can be removed by using one of the methods outlined.
If tank is new with no lime build-up to any degree:
1 Turn off the heater.
2 Remove the anode.
3 Flush the tank thoroughly with water.
4
Replace the aluminum anode (identiable by smooth surface on plug) with
magnesium anode (identiable by weld bead on plug).
If tank is new with lime build-up to any degree:
1 Turn off the heater.
2 Drain the heater.
3 Remove the anode.
4 Add UN-LIME to the tank.
20-40 gallon models (use 3 gallons of UN-LIME)
41-65 gallon models (use 5 gallons of UN-LIME)
66-100 gallon models (use 7 gallons of UN-LIME)
5 Heat the UN-LIME to a temperature between 140F to 160F.
GAS - Heat for 7 to 10 minutes.
6 Shut off the water heater.
7 Allow the heated UN-LIME to stand for up to 12 minutes.
8 Drain and ush the tank. Caution: UN-LIME will still be hot.
9 Replace the original aluminum anode with a magnesium anode.
10 Fill the system with water.
11 Turn heater fuel ON.
NOTES Since aluminum hydroxide is a product of a chemical reaction dependent on the water
condition, any treatment is not considered warranty related.
30
BULLETIN 15
CONDENSATION
SYMPTOMS The water heater appears to be releasing water while the main burner is on or water
is found surrounding the heater shortly after the water heater has been used. This
bulletin explains why ue gases condense and how you can differentiate between
condensation and leaking.
CAUSES Condensate is the result of air borne water vapor being chilled below the dew point.
The dew point is the temperature at which water vapor turns into liquid. Low incoming
water temperatures cool the piping and the heat transfer surfaces of the water heater.
When the main burner comes on, the hot ue gases turn into condensate upon contact
with these surfaces. The typical home water heater will produce about one-half gallon
of water vapor during every hour of operation. Condensate is often mistaken for
leaking.
Newer heaters will condensate more than older heaters because modern water heaters
are much more efcient than their predecessors. The newer heaters utilize as much of
the energy out of the main burner ame as possible. This lowers the ue gas and tank
storage temperature and closer to the dew point temperature.
DIAGNOSIS To distinguish between a condensating water heater and a leaking water heater:
1. Wipe up any water under the heater.
2. Turn the knob on the thermostat to the pilot position.
3. Wait 8 hours, check for water accumulation under the heater.
4. Condensation should stop when the entire tank water is heated above
approximately 115 degrees.
If no water is under the heater, the water heater was condensating.
If water is under the heater, check further for a loose tting. If all ttings are
tight and the tank is leaking, replace the water heater. Leaking heaters cannot
be repaired.
31
BULLETIN 21
DISCOLORED WATER
SYMPTOMS Rusty, brown, black, or yellow water appearing in the hot water.
CAUSES Complaints of discolored water are commonly blamed on water heaters and storage
tanks, but in fact, it is a rare occurrence for todays high quality glass lined tanks to
have a lining failure signicant enough to allow water to contact enough bare metal to
discolor the contents of even a small tank.
The most common cause of rusty water is a non-toxic iron reducing bacteria,
scientically termed Crenothrix, Leptothrix, and Gallionella. Iron bacteria is commonly
found in soil, water wells, water treatment plants and water distribution piping systems
where soluble iron exceeds 0.2 ppm, higher levels make conditions even more
favorable. Soluble iron in the water provides food for the bacteria. Rusty discolored
water is the end result of the bacteria feeding process. Water heaters and storage
tanks usually require new anode rods as presence of iron bacteria contributes to
premature anode failure.
The requirements for the bacteria to thrive are:
Elevated levels of iron and manganese in the water
Water with little or no dissolved oxygen
Temperatures below 138F
Items that can increase the potential for this bacteria are:
Water softeners
Well water
Long periods of no water movement
TREATMENT The simplest treatment available is shock-chlorination of the system. This is a
surface treatment, and often requires repeated trials in heavily infected systems. The
chlorination of a system requires that you follow each step explicitly to avoid an un-
treated portion of the piping system from reinfecting another part. See Bulletin 23 for
the chlorination procedure.
NOTES Since rusty water is caused by a bacteria presence and is not caused by the
water heater, any treatment would not be considered warranty related.
32
BULLETIN 22
SMELLY WATER
CAUSES The most common cause of smelly water is a non-toxic sulfate reducing bacteria,
scientically termed Divibrio Sulfurcans. This bacteria often enters the water system
through construction or a break in ground piping. The bacteria creates the energy it
needs to survive by converting sulfate (SO4) to hydrogen sulde(H2S) gas you smell in
the water.
Hydrogen sulde gas is distinctive because of its rotten egg-like stench. Its presence
can severely affect the taste as well as the odor of the water. Occasionally this bacteria
can be accompanied by black deposits, the result of pipe and tting corrosion. In
extremely high concentrations, hydrogen sulde gas can be toxic though the gas is
detectable long before harmful levels are reached.
The requirements for the bacteria to thrive are: a) an elevated level of sulfur in the
water, b) activated hydrogen from cathodic reactions within the tank, c) water with little
or no dissolved oxygen, d) and temperatures below 138F.
Items that can increase the potential for this bacteria are: a) water softeners, b) well
water, c) and long periods of no water movement.
Other factors that may contribute to smelly water:
Chlorides of Magnesium and Calcium leave a bitter taste.
Chloride of Sodium produces a salty taste.
Sulfates (50 ppm) gives a medicinal taste.
Carbon Dioxide in a low pH water gives zzy water.
Iron and tannic waters also give a bad taste and odor.
TREATMENT The simplest treatment available is the shock-chlorination of the system. This
is a surface treatment, and often requires repeated trials in heavily infected
systems. The chlorination of a system requires that you follow each step
explicitly to avoid an un-treated portion of the piping system from reinfecting
another part. See Bulletin 23 for the chlorination procedure. Longer lasting
solutions include chlorination or aeration of the water supply.
NOTES Since rusty water is caused by a bacteria presence and is not caused by the
water heater, any treatment would not be considered warranty related.
33
BULLETIN 23
CHLORINATION PROCEDURE
CAUSES The chlorination procedure is used to eliminate various bacteria that accumulate and grow
in water heaters. These bacteria often cause odorous or discolored water conditions.
PROCEDURE Please read the steps of the chlorination procedure prior to beginning. If you feel
uncomfortable performing any of these steps, contact a service person to perform this
procedure for you.
STEP 1 Turn off the gas or electric supply to the tank.
STEP 2 Turn off the cold water supply valve to the tank.
STEP 3 Open a nearby hot water faucet to relieve the vacuum.
STEP 4 Drain all the water from the tank (a water-hose may be needed).
STEP 5 Remove the anode rod(s), and close the drain valve.
STEP 6 Using a funnel in the anode opening add one gallon of household chlorine bleach for every
25 gallons of tank capacity.
STEP 7 Reinstall anode rod(s) after inspecting and replacing as needed.
STEP 8 Open cold water supply valve and rell the system. Then draw the water to every hot
water xture, until the smell of chlorine is detected. Operate dish and clothes washers until
a noticeable amount of the chlorine is detected as well. All hot water lines must receive
treatment.
STEP 9 Leave the chlorine solution undisturbed for one hour or more.
STEP 10 After the contact time has elapsed, drain the tank according to steps #2, #3, & #4.
STEP 11 Close the drain valve and rell the tank. Allow the tank to sit for 15 minutes. Repeat steps
#2, #3, and #4. Continue to ush the tank if the water is discolored or contains a chlorine
odor.
STEP 12 Close the drain valve and rell the tank. Flush all chlorine from the piping by opening every
hot water outlet/ appliance.
STEP 13 Return hot water heating system to service by following the recommended start-up
procedure posted on the unit or in the manual.
34
BULLETIN 35
NOT ENOUGH HOT WATER - GAS
CAUSES Complaints regarding an insufcient supply of hot water are typically the result of
a water heater that cannot meet the demands of the residence (both people and
appliances). The demand for sufcient hot water may also be exceeded if additional
people and/or appliances are added to the residence. Another factor that may reduce
the hot water output is mineral build-up. Reference Bulletin 13 to determine if mineral
build-up may be effecting your hot water output. The following test will help determine if
a water heater is supplying the intended amount of hot water.
TEST Please read all the steps of the test prior to beginning. NOTE: This test is based on
140 F storage temperature and these amounts are approximate.
STEP 1 Do not use any hot water for two hours to ensure the accuracy of this test. Turn on the
cold water at full ow using a double handle faucet and time how long it takes to ll a
one-gallon jug. Calculate the Gallons Per Minute (GPM) ow rate as follows.
One-gallon Jug lled in:
5 seconds = 12 gallons per minute
10 seconds = 6 gallons per minute
15 seconds = 4 gallons per minute
20 seconds = 3 gallons per minute
30 seconds = 2 gallons per minute
STEP 2 Using a thermometer, turn on the hot water and time how long it takes for the water
temperature to drop 30 degrees.
Gallons Per Minute (GPM) Flow Rate
1.5 2 2.5 3 3.5 4 5 6
30 Gallon Tank 14 min. 10 min. 8 min. 7 min. 6 min. 5 min. 4 min. 3 min.
40 Gallon Tank 18 min. 14 min. 11 min. 9 min. 8 min. 7 min. 5 min. 4 min.
50 Gallon Tank 23 min. 17 min. 14 min. 12 min. 10 min. 9 min. 8 min. 6 min.
65 Gallon Tank 30 min. 22 min. 18 min. 15 min. 13 min. 11 min. 9 min. 8 min.
75 Gallon Tank 35 min. 26 min. 21 min. 17 min. 15 min. 13 min. 10 min. 8 min.
100 Gallon Tank 47 min. 35 min. 28 min. 23 min. 20 min. 17 min. 14 min. 11 min.
119 Gallon Tank 56 min. 42 min. 33 min. 28 min. 24 min. 21 min. 17 min. 14 min.
Minutes to drop 30 F
Example: 10 seconds to ll the one-gallon jug equals 6 gallons per minute ow rate.
If the temperature drops 30 degrees in 6 minutes that equals 36 gallons of hot water.
This is normal for a 50 gallon water heater. The amount will be about 70% of the
capacity of the heater.
RESULTS If the test performed above results in a 70% (+ /- 10 %) capacity, then the heater is
performing per specications and a larger water heater should be considered in order
to meet the demand.
35
BULLETIN 45
THERMAL EXPANSION
SYMPTOMS Effects are only noticeable after hot water use followed by periods of no water use.
Relief valve drips during any recovery cycle when no hot or cold water is used.
Hot water pipes creak while heater is recovering and all valves are closed.
Tanks or other components of the water supply system fail prematurely.
A metallic creaking noise might actually be heard in the location of the heater as
the pressure is relieved and the stretched tank returns to a natural shape.
Faucet drips during any recovery cycle when no hot or cold water is used.
Water surges when a faucet is rst opened and then pressure drops.
CAUSE The water in a water heating system expands when it is heated and increases in
volume. Since water will not compress (like air), system designers must include
provisions for thermal expansion. (Water in a closed tank at 50 psi, when heated just
10 degrees, will reach a pressure of 250 psi).
Many water supply systems have check valves or backow preventers at the water
meter to prevent any possible contamination of the public water supply by the
accidental back-ow of contaminated water into the supply mains. These check valves
are often required by code, and some cities are even installing the check valves. They
serve a useful purpose. Do not remove them!
The use of pressure reducing valves (PRV) is another cause. PRVs are designed to
conserve water and prolong xture life. Many PRVs also act as very effective check
valves. Again, do not remove them!
Water softeners in the system may also act as back-ow preventers.
TEST Follow these easy steps to diagnose thermal expansion:
Turn the heater thermostat all the way down, and install a water pressure gauge
with dead hand on the drain valve. Open the drain valve, so the gauge reads
system pressure.
Open a hot water tap and allow 15% to 20% of the tanks volume to run out. Shut
off the drain valve and make sure that no other xture in the system, hot or cold, is
open. Make sure that outside xtures, if they are on the same system, are turned
off too. Any water leaks or use will make the test meaningless.
Check the water pressure gauge, and turn the pointer so it lines up with the
pressure indicating needle. Turn the thermostat back up to its normal position, so
the heater cycles on. Watch the pressure gauge.
If the system is closed, the pressure will start to climb steadily and rapidly. A
small amount of thermal expansion control may be built into the system because
of trapped air pockets or a water hammer arrestor. In that case the pressure
will increase slightly, hold steady for a short time and then rapidly increase. The
temperature and pressure relief valve (T&P) or PRV should open and release
water once the pressure reaches the maximum setting on the valve. The valve will
close once the pressure falls below the pressure setting of the valve.
36
THERMAL EXPANSION
THE FIX The ideal x involves the use of a pressure reducing valve if supply pressures are
above 60 to 70 psi, and a properly sized expansion tank. The PRV reduces supply
pressures to 40 to 60 psi allowing an economically priced and sized expansion tank
to be used. The PRV also offers the benet of saving water and prolonging the life of
water ow valves. The PRV is not required if the system already has one or if high
supply pressures are desired. A supply water pressure of 80 PSI is a maximum set by
many local or state codes.
The PRV is installed between the check valve and the water heating system. The
expansion tank is installed between the PRV and the water heating system. Follow the
manufacturers instructions for installing the expansion tank.
Run the thermal expansion check again. The pressure should increase only slightly
then hold steady throughout the recovery cycle. The expanded water is owing back
from the heater and into the pressurized storage bladder of the expansion tank. Air
pressure will force this water out of the expansion tank into the supply once usage
resumes.
DO NOT DEPEND ON THE TEMPERATURE & PRESSURE VALVE (T&P VALVE) TO
HANDLE THERMAL EXPANSION! The T&P valve manufacturers designed the valve
to be an emergency relief device only. The T&P Valve could be subject to reduced
effectiveness or failure.
FIGURE
COLD WATER INLET VALVE
(SHUT-OFF VALVE)
HOT WATER
OUTLET
COLD WATER
INLET
PRESSURE REDUCING VALVE
WITH BYPASS
COLD WATER SUPPLY TO FIXTURES
IN A CLOSED SYSTEM USE A
THERMAL EXPANSION TANK
WARNING Thermal expansion of water, if not compensated for in system design, will lead to the
early failure of components. These failures are not covered by the manufacturers
warranty, so it is extremely important that everyone be aware of the causes, symptoms
and solutions to thermal expansion in a closed water heating system.
37
BULLETIN 52
LEAKING TEMPERATURE AND PRESSURE RELIEF VALVE
SYMPTOMS Water seeping around the relief valve tank connection
Leakage at the threaded portion of the relief valve connection
Intermittent weeping and/or dribbling from the relief valve
Large volume of hot water sporadically discharged from the relief valve
GENERAL The temperature and pressure relief valve (T & P) is a safety device limiting
temperature and pressure levels in a water heater. Each T & P has both a temperature
and pressure rating.
Normally, the temperature and pressure relief valve will have a temperature rating of
210F. A probe (part of the relief valve) extends into the tank measuring the stored
water temperature. This probe must be within the top six inches of the water heater.
If the water heaters thermostat malfunctions, higher than normal water temperatures
could be produced. Once the probe senses a temperature approaching its temperature
rating, the relief valve will open to full capacity releasing very hot water until the
temperature is below its reset temperature.
The pressure rating on the relief valve should be the same or less than the certied
working pressure of the tank (generally 150 psi) and be below the lowest maximum
working pressure rating of any system components. Once the pressure in the tank
reaches the valves pressure rating, it will slightly open relieving the pressure. Relieving
of pressure can be noted as dribbling or weeping water from the relief valve.
If an incorrectly sized temperature and pressure relief valve is installed, the warranty
will be void.
THE FIX Follow these easy steps to diagnose thermal expansion:
Intermittent weeping and/or dribbling at the relief valve - The relief valve
relieves water slowly when actuating on pressure. A closed system can cause
pressure to increase in the system. This condition is called thermal expansion. For
additional information regarding thermal expansion please see Bulletin 45.
Leaking at the spud of the water heater - Spuds are welded to the tank and are
not repairable. The heater should be replaced.
Leakage at the threaded relief valve connection - Remove relief valve and
reseal connection.
Large volume of hot water sporadically discharged from the relief valve - The
relief valve relieves water quickly when actuating on temperature. The only cause
of this problem is a malfunctioning thermostat.
38
BULLETIN 60
INSULATION BLANKETS
GENERAL The purpose of an insulation blanket is to reduce the standby heat loss encountered
with storage tank heaters.
Most modern water heaters have adequate factory installed insulation, the use of an
after market insulation blanket is no longer recommended by most experts. While
the use of an external insulation blanket will not void the warranty, the water heater
manufacturer explicitly disclaims any liability for problems associated with the use of
insulation blankets.
NOTE: A few local energy codes may still require the use of insulation blankets on
waters heaters. Be sure to follow all installation instructions, cautions, and warnings for
the insulation blanket as well as the cautions and warning of the water heaters owners
manual.
NOTES Should you choose to apply an insulation blanket to this heater, you should follow these
instructions. Failure to follow these instructions can restrict the air ow required for
proper combustion, resulting in re, asphyxiation, serious personal injury or death.
Do not cover the outer door, thermostat or temperature & pressure relief valve.
When installed the insulation blanket will cover important safety and operation
labels. Obtain new warning and instruction labels from the Technical
Information Center listed in the owners manual. The replacement labels must
be placed on the blanket in the location of the original labels on the water
heater jacket.
Do not cover the instruction manual. Keep it on the side of the water heater or
nearby for future reference.
Do not apply insulation to the top of the water heater, as this will interfere with
safe operation of the draft hood.
Do not allow insulation to come within 2 of the base of the water heater to
prevent blockage of combustion air ow to the burner. The combustion air
openings in the base of the water heater must NOT be obstructed.
Inspect the insulation blanket frequently to make certain it does not sag,
thereby obstructing combustion air ow.
39
Draw efficiency is the quantity of hot water available to the consumer before the outlet water temperature
decreases 25 degrees F. A 40 gallon water heater will typically provide 70% (28 gallons) of this usable hot
water (60% is the minimum). The burner or elements are allowed to operate during this test. Incoming, cold
water mixes the remaining stored water below this 25 degree limitation.
Energy Factor is an indicator of the combined thermal efficiency and standby efficiency of a water heater. The
higher the energy factor, the more efficient the water heater will be.
Minerals and gases will separate from water as temperature increases.
R Value is a measure of the resistance of a substance to heat flow.
Recovery rate is the amount of water that is heated to a set temperature, per hour. An example might be that a
water heater has a recovery rate of 30 gallons of water per hour at 80 degree F. (Fahrenheit) temperature rise.
Standby efficiency the water heaters ability to contain heat in the tank. A minimum of tank water heat loss
per hour is desired.
Sample: temperature change = Btu/h loss/ square foot of tank surface
R value
Temperature rise is the increase in the temperature from its coldest inlet water temperature to the desired hot
(outlet) setting. Typically this is assumed to be 40 degrees entering water, 120 degrees desired stored water or
80 degrees temperature rise.
Thermal efficiency is approximately the amount of generated BTU (British Thermal Units), which enters the
water. A percentage of the total BTU passes out through the vent piping.
Water cannot (for all practical purposes) be compressed.
Water expands when it is heated.
Formulas and Conversions:
BTU (British Thermal Unit) is the heat required to raise 1 pound of water 1F
1 BTU = 252 cal = 0.252 kcal
1 cal = 4.187 Joules
BTU X 1.055 = Kilo Joules
BTU divided by 3,413 = Kilowatts
To convert from Fahrenheit to Centigrade: ( F 32) times 5/9, or .556, equals degrees C.
One gallon of (120 F, 49 C) water weighs approximately 8.25 pounds.
Pounds X .45359 = Kilogram
Gallons X 3.7854 = Liters
% of Hot = (Mixed Temp. Cold) divided by (Hot Temp. Cold)
% Thermal Efficiency = (GPH X 8.25 X Temp. Rise X 1.0) divided by BTU/H Input
BTU Output = GPH X 8.25 X Temp. Rise X 1.0
GPH = (BTU/H Input X % Eff.) divided by (Temp. Rise X 8.25)
One cubic foot of Natural Gas contains about 1000 BTU of heat.
One therm is equal to 100,000 BTU
One cubic foot of Propane Gas contains about 2500 BTU of heat.
One gallon of Propane gas contains about 91,250 BTU of heat.
One pound of Propane gas contains about 21,600 BTU of heat.
GENERAL INFORMATION
40
One pound of gas pressure is equal to 27.7 inches water column pressure
Inches of Water Column X .036091 = PSI
Inches of Water Column X .073483 = Inches of Mercury (Hg.)
Centimeters = Inches X 2.54
MM (millimeters) =Inches X 25.4
Meters = Inches X .0254
Doubling the diameter of a pipe will increase its flow capacity (approximately) 5.3 times.
Construction: Tank is constructed of steel.
The inside of the tank is constructed of a glass lining bonded to the steel. This prevents water to metal contact
and rusting of the tank.
An anode rod will be installed within the tank. The hex-head plug end of the anode is visible on the top of the
water heater. This metal rod offers secondary protection of the tank against corrosion where the application of
glass is not possible (threaded tank openings). These areas will have small areas of water to metal contact.
All water heaters will contain at least one thermostat (to operate the heater) and one high limit (to prevent
water temperatures approaching the steam level).
GENERAL INFORMATION
41
NOTES
42
NOTES
43
44
FOR ASSISTANCE, CONTACT RELIANCE WATER HEATERS RESIDENTIAL TECHNICAL ASSISTANCE
1-800-365-4054 OR WWW.RELIANCEWATERHEATERS.COM.