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Key Performance Indicators 109

This document outlines key performance indicators for measuring an HR function across several areas: employee productivity, costs, turnover, remuneration, willingness to recommend the company, recruitment process, skills availability, training programs, development, coaching, promotion opportunities, motivation, and satisfaction. Some examples of metrics included are average sales or profit per employee, employment costs as a percentage of sales, employee turnover rate, training satisfaction rates, and percentage of employees who have an individual development plan.

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albert486
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287 views4 pages

Key Performance Indicators 109

This document outlines key performance indicators for measuring an HR function across several areas: employee productivity, costs, turnover, remuneration, willingness to recommend the company, recruitment process, skills availability, training programs, development, coaching, promotion opportunities, motivation, and satisfaction. Some examples of metrics included are average sales or profit per employee, employment costs as a percentage of sales, employee turnover rate, training satisfaction rates, and percentage of employees who have an individual development plan.

Uploaded by

albert486
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Key Performance Indicators

Catalogue for HR Function

1
Employee Productivity

• average sales turnover per employee


• average profit per employee
• value added per employee

Employee Cost

• employment costs as % of sales turnover / profit


• employment costs per employee
• employment costs as % of operating costs

Employee Turnover/Loyalty

• % of employees that leave the organization in a given time period


• average length of service

Remuneration and Benefit Benchmark

• average salary paid vs. competition / industry and geographical norms


• benefits provided vs. competition / industry and geographical norms

Willingness of Employees to Recommend the Company as an


Employer

• % of employees who are willing to recommend the organization as an


employer to a friend
• % of applicants / appointees that have received recommendations from
current employees

Recruitment Process

• average lead time to recruit employees


• average cost of recruiting off employees
• average number of applications received per vacancy

Skills/Competencies Availability
2
• average lead time to develop skills/competencies that are required
• average lead time to close skills/competencies gaps
• % of required skills/competencies available within the organization

Employee Satisfaction with Training Program

• % of training course participants that are satisfied / highly satisfied with


the course or program
• % of training course participants that are dissatisfied / highly dissatisfied
with the course or program

Training Budget

• expenditure on training and staff development per employee in a given


period

Availability of Training Courses

• % of training courses that match organizational requirements


• % of training courses that match employee's personal requirements
• average number of courses requested, but not offered

Impact of Training

• % difference in the rate of productivity before and after training


• % difference in the defects rate before and after training
• proportion of training programmers resulting in productivity improvements
• proportion of training programmers resulting in quality improvements
(reduction in defects)

Employee Development

• % of employees that develop Individual Development Plan


• % of employees that fully execute their Individual Development Plan

Employee Career Coaching

3
• % of employees that participate in career coaching program
• % of employees that have been assessed in Assessment Center

Internal Promotion Opportunities

• average lead time to promotion


• average lead time for promotion from bottom grade to senior
management
• % of managers / senior managers who have been promoted internally

Employee Motivation

• % of employees that are committed to the organizational goals and


objectives
• % of employees that are considered to be 'highly motivated'

Employee Satisfaction

• Employee Satisfaction Survey Index

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