AT THE AIRPORT
CHECK IN
Agent: Good afternoon! Where are you fying to today?
Dan: Los Angeles.
Agent: May I have your ___________, please?
Dan: Here you go.
Agent: Are you he!ing any __________?
Dan: "ust this one.
Agent: #$, please plae your _________ on the ___________.
Dan: I have a ___________ in %hiago & do I need to pi! up 'y __________ there?
Agent: (o, it)ll go straight through to Los Angeles. Here are your
__________________ & your ___________ leaves fro' gate *+A and it)ll ,egin
___________ at -./0. 1our ________ nu',er is /23.
Dan: 4han!s.
luggage ,ag ,ags fight seat passport sale
stopover
,oarding ,oarding passes
QUESTIONS TO ASK AT THE AIRPORT
fragile ter'inal on ,ags des! luggage gate fee
536use 'e, 7here is the A'erian Airlines he!8in ________?9
5Where is __________:?9
5Where is __________ -2?9
5Ho7 'any _________an I he!?9
5Will 'y __________ go straight through, or do I need to pi! it up in
;%hiago<?9
5Ho7 'uh is the_______?9
=If your bag is heavier than the weight limits, or if your bag is larger than
the size limits, you may need to pay extra. an oversized baggage
fee or overweight baggage fee )
5>lease 'ar! this ,ag as __________.)9
5Is the fight ______ ti'e?98
SECURITY
arry8on possession li?uids pa! regulations
@id you __________your ,ags yourself?
Has your luggage ,een in your ___________ at all ti'es?
Are you a7are of the ___________ regarding ________ in your ________?
arry Arear's unattended fa''a,le
Are you arrying any _____________or ___________ 'aterials?
Have you left your luggage ___________ at any ti'e?
Has anyone given you anything to_________on the fight?
4here are t7o piees of e?uip'ent in seurity. you put your ,ags through the
B8ray 'ahine, and you 7al! through the 'etal detetor. 4he B8ray 'ahine
has a onveyor ,elt that 'oves your ,ags auto'atially through the 'ahine.
1ou an put s'all ite's li!e !eys or 'oney into plasti ,insCtrays.
bins fight laptop shoes belt belt po!ets
Agent: >lease lay your ,ags fat on the onveyor _______, and use the _____ for
s'all o,Dets.
Dan: @o I need to ta!e 'y ________out of the ,ag?
Agent: 1es, you do. 4a!e oE your hat and your ________, too.
(he walks through the metal detector)
;F33> F33> F33> F33><
Agent: >lease step ,a!. @o you have anything in your ___________ & !eys, ell
phone, loose hange?
Dan: I don)t thin! so. Let 'e try ta!ing oE 'y ________
Agent: #!ay, o'e on through.
(he goes through the metal detector again)
Agent: 1ou)re all set! Have a nie ________.
"etting th#o$gh C$sto%s
@o you have anything to delare?
I Dust have one ,ottle of 7ine. ItGs a gift for 'y friend.
Ho7 'uh 7ine is in the ,ottle?
It ontains H+0'l.
4hatGs Ane. Have a nie stay.
AT THE "ATE
Where is the &epa#t$#e gate?
Where is the a##i'al gate?
speial all II0 proeed passengers ,oarding gate Anal
54here has ,een a _______hange.9 =this 'eans the fight 7ill leave fro'
a diEerent gateJ
5Knited Airlines fight _______ to Mia'i is no7 ,oarding.9 =this 'eans it)s
ti'e for passengers to enter the planeJ
5>lease have your ,oarding pass and identiAation ready for
____________.9
5We 7ould li!e to invite our Arst8 and ,usiness8lass ___________ to
,oard.9
5We are no7 inviting passengers 7ith s'all hildren and any passengers
re?uiring __________assistane to ,egin ,oarding.9
5We 7ould no7 li!e to invite ______ passengers to ,oard.9 =this 'eans
everyone an enter the planeJ
54his is the ________ ,oarding all for Knited Airlines fight II0 to Mia'i.9
=this 'eans it is the LI(AL #>>#M4K(I41 to enter the plane ,efore they
lose the doorsJ
5>assenger "ohn N'ith, please ___________ to the Knited Airlines des! at
gate */.9
ON (OARD
soda ie have drin! sorry go
)light atten&ant: %hi!en or pasta?
Dan: _________?
)light atten&ant: Would you li!e hi!en or pasta?
Dan: I)ll _______ the hi!en.
)light atten&ant: Anything to _______?
Dan: What !ind of _______do you have?
)light atten&ant: %o!e, @iet %o!e, Nprite, #range, and @r. >epper.
Dan: A @iet %o!e, no ______, please.
)light atten&ant: Here you ______.
Dan: 4han!s.
%an I have a pillo7?9
5%an I have a ,lan!et?9
5%an I have a pair of headphones?9 C 5%ould I have a headset?9
5%ould I have so'e 7aterCoEeeCtea?9
5%ould I have so'e e6tra nap!ins?9
(A""A"E C*AI+
36use 'e, I anGt And 'y luggage.
36use 'e,, I thin! 'y luggage is lost.
36use 'e, I thin! 'y luggage has ,een da'aged.
TA,I
36use 'e, 7here an I get a ta6i?
Go do7n to the end of the hall and the ta6is are 7aiting Dust outside.
4han! you!
