A REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF MBA

PROGRAM
Submitted By:
SOUMYA RANJAN MISHRA
Regd. No.: 254/09
Roll No. : 10MBA034
In Guidance With
TANMAYA DUTTA
(S. O!"e HR#$D%&
Submitted To:
DDCE, SAMBALPUR UNIVERSITY
EXAMINERS CERTIFICATE
The summer project report of Soumya Ranjan Mishra A study On HR System &
their Effectiveness in NTP !td"# TA!HER THERMA! PO$ER STAT%ON& %s
approved and is accepta'(e in )ua(ity and form"
%nterna( E*aminer E*terna( E*aminer
Name+ Name+
,ua(ification+ ,ua(ification+
-esi.nation+ -esi.nation+
-E!ARAT%ON
I, Soumya Ranjan Mishra, a student of MBA from NICE, Angul, do here by delare that
the study ent!tled, "A study #n $R System % the!r Effet!&eness !n NT'C (td),
TA(C$ER T$ERMA( '#*ER STATI#N+, be!ng subm!tted to ,,CE, Sambal-ur
.n!&ers!ty, !n the -art!al fulf!llment of the a/ard of the degree of Master !n Bus!ness
Adm!n!strat!on !s an or!g!nal -!ee of /or0 done by me)
Soumya Ranjan Mishra


TO 'HOM SO $($R IT MAY %ON%$RN
Th!s !s to ert!fy that Soumya Ran1an M!shra bear!ng Enrollment No)
234567 a student of MBA at NICE, Angul under ,,CE, Sambal-ur
.n!&ers!ty has undergone a 'ro1et Re-ort on "A study #n $R System %
the!r Effet!&eness !n NT'C (td), TA(C$ER T$ERMA( '#*ER
STATI#N+ dur!ng the -er!od from 83th No&ember 2688 to 89th :anuary
2682)
,ur!ng th!s s-an of t!me, I found h!s /or0!ng honestly and
!nde-endently /!th strong determ!nat!on to f!n!sh the /or0 !n t!me) $!s
-ro1et and re-orts are h!ghly sat!sfatory)
I /!sh h!m all suess !n l!fe)
Tanmaya ,utta
;Sr) #ff!er $R<E,C=
/0%-E ERT%1%ATE
Th!s to ert!fy that the 'ro1et t!tled of "A study On HR System & their Effectiveness in
NTPC Ltd! TALCHER THERMAL PO"ER STAT#ON+ !s a /or0 of Soumya Ran1an
M!shra ;Regd) No) > 234567= arr!ed out !n -art!al fulf!lment of the re?u!rements for
a/ard!ng the degree !n Master of Bus!ness Adm!n!strat!on !n ,,CE, Sambal-ur
.n!&ers!ty, dur!ng the -er!od 83th No&ember 2688 to 89th :anuary 2682)
@) 'alan!
Faulty Au!de
NICE, ANA.(
A2NO$!E-/EMENT
Com-let!ng a tas0 !s ne&er a one mans effort) It !s often the result of d!ret or !nd!ret
!n&aluable ontr!but!on a number of !nd!&!duals)
I eBtend my s!nere than0s to NT'C for offer!ng me an o--ortun!ty to undergo 'ro1et as
!ts $R, de-artment) I o/n my heart!est grat!tude to my eBternal gu!de Mr.
Tanmay Dutta, Sr) off!er ;$R<E,C=, NT'C for h!s &aluable gu!dane, oo-erat!on and
ad&!e that has made th!s -ro1et suess)
Also at NT'C many than0s to MR. A.K. Asthana , Sr) #ff!er ;$R<ES%*=, MR. P.K
Nanda, ,y) Mgr) ;$R<ER=, MR. D.R Sahoo, off!er ;$R<R%R= /!th /hom I had
d!sussed about the to-!, /h!h !n turn hel-ed me !n lar!fy!ng the doubts about the to-!)
(ast but not the least my haeart!est than0s to my fam!ly, all my fr!ends and god for hel-!ng
me throughout the ourse of the -ro1et)
Soumya Ranjan Mishra
ERT%1%ATE O1 APPRO3A!
This is to Certify that the Project Entite!"
#A STUDY ON HR SYSTEM & THEIR EFFECTIVENESS IN NTPC LTD., TALCHER THERMAL
POWER STATION$
Subm!tted by Soumya Ranjan Mishra ;Enr) No 234567=, Sambal-ur .n!&ers!ty, Burla
to/ards -art!al fulf!llment of the re?u!rements for the a/ard of the degree of Master of
Bus!ness Adm!n!strat!on ;MBA= !s a bona f!de reord of the /or0 arr!ed out by h!m under
the able gu!dane of 2"Pa(ani, Faulty, NICE, Angul)
;A--ro&al of the Center ,!retor=
CONTENTS$
Introduction
Introduction about the topic
Objective of the study
Importance of the study
Scope of the study
Limitation of the study
EXEC.TICE S.MMARD
The global!sed eonomy unleashed the om-et!t!&e fores and &astly hanged the bus!ness senar!o
that has resulted !n hy-er<om-et!t!on) To sur&!&e !n the ne/ en&!ronment, organ!sat!on ha&e no
o-t!on but to ho&el se&eral of the!r !nher!tanes of the ontrolled reg!me) So e&ery organ!sat!on has
to gear u- /!th ne/ and !nno&at!&e strateg!es to sur&!&e and gro/ !n th!s era) #rgan!sat!onal l!fe !s
full of both eBternal and !nternal hallenges) And the /!sdom l!es !n hoos!ng an a--ro-r!ate
strategy to enounter those hallenges and on&ert!ng them !n to o--ortun!t!es)
In todays hang!ng bus!ness senar!o there !s a need for an organ!Eat!on to eB-and the a-a!ty of
!ts -eo-le through ont!nuous learn!ng, generat!on and shar!ng of 0no/ledge to mon!tor!ng the
hanges !n the bus!ness en&!ronment, gather!ng !nformat!on, ma0!ng de!s!on and br!ng!ng
mod!f!at!on !n the organ!sat!on to ah!e&e the des!red result) ,ue to !nrease !ndustr!al setor,
through hang!ng !n tehnology, !nreas!ng the -rodut!on and !m-ro&ement of better and ?ual!ty a
most eB-er!ene -erson re?u!red handl!ng the mah!ne)
$RM !s the 0ey fator !n enhan!ng the a-ab!l!t!es of the organ!sat!on to deal /!th all the
emerg!ng hallenges) $uman Resoures are the m!ghty -!llars that form the bus!ness olonnade !n
the /orld of eonomy) They, therefore, deser&e all the are and attent!on) The &ery art of manag!ng
$R Ser&!es !s based on thoughtful -ol!!es and a bou?uet of hel-ful -rat!es a!med at reat!ng
mot!&at!on and omm!tment !n the /or0fore) The role of $R de-t) !s to reate a ulture that &alues
learn!ng, enouragement of fleB!b!l!ty % eB-er!mentat!on, a--re!at!on of the &alue of eah
em-loyee) $R Ser&!es enhan!ng the a-ab!l!t!es to !dent!fy -roblems and ta0e at!ons that /ould
enhane the -rof!tab!l!ty of an org) $R Ser&!es has an !m-ortant res-ons!b!l!ty to ser&e as an
!n!t!ator, atalyst, fa!l!tator and des!gner of system of an org)
In -re-ar!ng th!s -ro1et re-ort I ha&e ta0en all my effort to eB-la!n about $R Ser&!es
effet!&eness !n TT'S<NT'C, and !t !nludes that, team /or0, em-loyee h!r!ng, tra!n!ng %
de&elo-ment, reru!tment % selet!on, assessment of -erformane a--ra!sal, -erformane
management, em-loyee em-o/erment, 1ob sat!sfat!on, ont!nuous learn!ng %!nno&at!on all these
at!&!t!es ontr!butes a h!gh -erformane /or0 ulture)
I ho-e that th!s ass!gnment /!ll def!n!tely fulf!ll the -ur-ose of my study)
%NTRO-0T%ON
E&ery #rgan!Eat!on needs to ha&e a /ell<tra!ned and eB-er!ened -eo-le to -erform the at!&!t!es
that ha&e to be done) If the urrent or -otent!al 1ob ou-ant an meet th!s re?u!rement tra!n!ng !s
not !m-ortant) But /hen th!s !s not neessary to ra!se the s0!ll le&el and !nreas!ng the &ersat!l!ty
and ada-tab!l!ty of em-loyees) Inade?uate 1ob -erformane or del!nes !n -rodut!&!ty of hanges
result!ng out of 1ob redes!gn!ng or a tehnolog!al brea0 through re?u!re some ty-e of tra!n!ng and
de&elo-ment efforts) As the 1ob beome more om-leB, the !m-ortane of em-loyee tra!n!ng and
de&elo-ment !s not only an at!&!ty that an organ!Eat!on must omm!t resoures to !f !t !s to
ma!nta!n a &!able and 0no/ledgeable /or0 fore)
All those -ersons /ho ha&e author!ty o&er others and are res-ons!ble for the!r at!&!t!es and for the
o-erat!ons of an enter-r!se are managers )!n a bus!ness organ!Eat!ons the o<ord!nat!on and d!ret!on
of the efforts of others !s ma1or -art of the management 1ob )the manager has to deal not only /!th
the staff but also others outs!de h!s o/n grou- has !nfluene on the organ!Eat!on) In any
organ!Eat!on su-er&!sor, foreman, eBeut!&e !s a manager !n the area of h!s res-ons!b!l!ty) E&en !n
the or-orate ha!rman de-artmental head, -ersonnel adm!n!strator, -lanner or o<oord!nator !s !n
fat, a manager although may be of them do not su-er&!se others but are on the board of
management) The t!tles of managers are not standard!Eed but !n a broad sense all su-er&!sors,
foremen eBeut!&es and adm!n!strators are managers, and these terms are used !nterhangeably)
The manager !s by name l!fe<g!&en element !n bus!ness) The al!ber and -erformane of managers
/!ll largely determ!ne the suess of a bus!ness) If the bus!ness /ants to !m-ro&e the ?ual!ty of
managers, !t must eB-and money and effort and !ntrodue !mag!nat!&e and systemat! de&elo-ment
shemes for them !n /h!h managers they -lay a ru!al role) All enter-r!ses need to de&ote great
attent!on to the ont!nuous su--ly of the!r future managers, both funt!onal and general)
A managers tas0 !nludes erta!n s0!lls, /h!h an be !m-ro&ed e&en -erfet or nearly so) The
ma1or and more eBlus!&e tas0 of management de&elo-ment !s to mould and fash!on) The beha&!or
om-onent !nto a &!r!le and unm!Bed /ea-on of enter-r!se ah!e&ement) The seret of effet!&e
management l!es !n &!tal!ty, a one-tual att!tude of m!nd onerned /!th -rof!table results mathed
by determ!nat!on and !ntegr!ty in management and managers)
INTR#,.CTI#N
$uman resoure !s an !m-ortant fator !n -rodut!onF land, mah!nes, money and mater!al an be
a?u!red by s-end!ng money) Com-l!ay ar!ses regard!ng man beause man omes to the
/or0-lae /!th h!s bra!n and emot!ons) Man !s not a mah!ne but !s a l!n0!ng be!ng of flesh and
blood ha&!ng the a-a!ty to feel the !nsult, ha&!ng the emot!on and sent!ments to en1oy and obey as
/ell as re&olt and assert)
EBe-t human resoure other resoures ha&e no l!fe any feel!ng) These so!olog!al and
-syholog!al fators /!th -hys!al ond!t!on affet the /or0 l!fe, /or0 ulture and mot!&at!on to
/or0) To manage human be!ng !s 0no/n as -ersonnel management) Th!s !nludes reru!tment,
-laement, selet!on, !ndut!on, tra!n!ng and de&elo-ment of tehnology and /or0!ng ond!t!on,
/or0 l!fe, and /or0 ulture et) aga!n the ?ual!ty of /or0 and -rodut!on /!ll also be affeted) The
establ!shment funt!ons /!th statutory and non<statutory /elfare and safety measurement /!th
so!al safety and /elfare should be loo0ed after to g!&e them a better and tense free l!fe to !nrease
-rodut!on and to ma!nta!n a -eaeful atmos-here !n the organ!Eat!on)
hapter4%%
INTR#,.CTI#N AB#.T C#M'AND>
As a -art of !ts fore -ronged strategy for a-a!ty add!t!on, Nat!onal Thermal 'o/er Cor-orat!on,
the mega ut!l!ty too0 o&er Talher Thermal 'o/er Stat!on the then #r!ssa State Eletr!!ty Board on
G
rd
:une, 8773 as -er the -ro&!s!on of Talher Thermal 'o/er Stat!on ;a?u!s!t!on and transfer= At
of 8774 !n the !nterest of nat!onal -o/er de&elo-ment, to arry out reno&at!on and modern!Eat!on
and tehn!al onstra!nts, to o-erate ont!nuously at !ts o-t!mum a-a!ty result!ng !n loss !n
generat!on of eletr!!ty and as the sa!d board or the Ao&t) /as not !n -os!t!on to -ro&!de add!t!onal
funds neessary to ah!e&e the o-t!mum -rodut!on) 'r!or to !ts ta0e o&er by NT'C, the Ao&t) of
#r!ssa /as ons!der!ng to handl!ng o&er the -o/er stat!on to an Amer!an Ageny)
The Talher Thermal -o/er stat!on !s loated near Talher to/n !n the d!str!t of Angul !n #r!ssa
state) It !s s!tuated at about 8360ms of Bhubanes/ar and !ts nearest ra!lhead !s Talher ra!l/ay
stat!on) It !s surrounded by !ndustr!es, suh as Mahanad! oalf!elds ltd) Nat!onal alum!num
om-any (td ;NA(C#=, Fert!l!Eer Cor-orat!on #f Ind!a ;FCI= et)
TT'S /!th !nstalled a-a!ty of 4H6 m/ /as bu!lt !n t/o stages) The stage<8 g!&!ng !nstall a-a!ty
of 236m/ and om-r!s!ng four un!ts of H2)3m//as set u- by Ao&ernment of #r!ssa dur!ng 87HI
through 87H7)
Another 226m/ through eB-ans!on -rogrammed under stage<!! augmented !ts a-a!ty /hen 2 un!t
of 886 m/ /ere set u-) These t/o un!ts ;2J886m/= /ere omm!ss!oned dur!ng 8792 through 879G)
Subse?uently the stage<8 un!ts /ere de<rated by CEA to H6m/ !n 8776 and as suh the a-a!ty of
the -lant !s no/ 4H6m/ ;4JH6m/K2J886m/=) The e?u!-ments of stage<8 /ere !m-orted from
.SA) The steam generators /ere su--l!ed by m5s b and / and turbo<generator by m5s general
eletr! B$E() Tehn!al deta!l of e?u!-ments !s sho/n !n anneBure<8 su--l!ed the steam generator
and the turbo generator of stage<!!)
The -r!mary fuel for the stat!on !s oal) The oal su--l!ed through south Balanda and :agannath
m!nes of MC( the bul0 oal !s fed through a I)H0m s!ngle belt on&eyor system) 'r!mary and
seondary rush!ng !s done at m!ne end and rushed oal !s transferred through the on&eyor) The
ash generated !n the -lant !s d!s-osed -r!mar!ly !n slurry to the ash -ond loated at about 20m from
the -lant)
'(ANT 'ERF#RMANCE BEF#RE TA@EN #CER>
'arameters5Dears 8774<73 May 8773
'lant (oad Fator ;L= 27)6GL 87)9IL
AuB) 'o/er Cons ;L= 9)IL 7)97L
S- #!l Cons ;ml5@/$r= 84)62 28)63
$eat Rate ;0al5@/$r= 4827 4666
To add to- -lant -roblems, the en&!ronment -ollut!on due to th!s -o/er stat!on /as of great
onern) Em!ss!on /as &ery h!gh at 366<H66mg5NmG from stage<8 and 8H66<8966mg5NmG stage<!!)
as om-ared to the statutory -erm!ss!ble l!m!ts of 836mg5NmG)th!s /as further aggra&ated by
!nade?uate h!mney he!ghts) The eB!st!ng Ash -ond /as full to the br!m and -lant ash slurry /as
flo/!ng d!retly !nto the by Nad!ra r!&er)
At the t!me of ta0e o&er TT'S /as !n bad sha-e due to la0 of -ro-er house 0ee-!ng, the san!tat!on
fa!l!t!es, roads and dra!ns /ere !n -oor sha-e) There /ere totally 8G)G4 houses of 28 d!fferent
0!nds) a large no) #f ?uarters /ere !n ramsha0le ond!t!on) See-age and /ater ond!t!on from the
roof /ere endem!) M!ss!ng doors and /!ndo/s /ere not unommon) Many of these houses /ere
under unauthor!Eed hutments and sho- !n the to/nsh!-) There /ere t/o -r!mary shools, one h!gh
shool and one h!gher seondary shool) The med!um of !nstrut!on !n these shools /as #r!ya)
The 9<beded hos-!tal /as !ll e?u!--ed and /as derel!t ond!t!on) No med!!nes /ere be!ng !ssued
from the hos-!tal) There /as an off!ers lub run by members /!thout any f!nan!al ass!stane
from the management) There /ere no -ar0s and only -layground !n the to/nsh!- /as ma!nta!ned)
The res-ons!b!l!ty of the to/nsh!- seur!ty has been entrusted to a -r!&ate seur!ty ageny ran by
some ret!red off!ers of #r!ssa -ol!e and $ome guards) C!rtually unhe0ed egress of outs!ders
and motor &eh!les trans-ort!ng man and mater!als ou-led /!th reurrent thefts and burglar!es had
rendered l!fe of Res!dents To/nsh!- Anyth!ng but seured)
At the t!me of ta0e o&er -o/er stat!on been of 243H em-loyees) Ma1or!ty of the em-loyees /ere
among them from tehn!al ategor!es) A large no) #f em-loyees !n the /or0man ategor!es /ere
under metr! or !ll!terate) A&erage age of em-loyees /as around 46 yrs out of 243H em-loyees,
2824 /ere to be reta!ned as -er the -ro&!s!ons of TT'S ;transfer and a?u!s!t!on At8774)
aord!ng to th!s -ro&!s!ons all regular em-loyees !n non<eBeut!&e ategor!es stood absorbed and
36L of 83HAsst) managers /ere to be absorbed and 36L re-atr!ated !n a -er!od of three years)
other eBeut!&es !n the le&el of eBeut!&e eng!neers and abo&e as also !n the st!-end!ary eng!neers
/ere re-atr!ated) the ser&!e ond!t!on of all absorbed em-loyees /ere to be hanged o&er to the
NT'C -attern) 'ro-er man-o/er -lann!ng organ!Eat!on /as to be arr!ed out for effet!&e use of
man-o/er 0ee-!ng !n ons!derat!on the le&el of tehnology a&a!lable !n the -lant)
#n the !ndustr!al relat!on front there /ere mult!-le un!ons) The stage<I and stage<!! and the
/or0sho- and auto base /ere reg!stered as the d!fferent fator!es under the fator!es at) The
general sh!ft !n the -lant /as from 9A)M<82Noon and 2')M)<3')M)/or0!ng ond!t!on !ns!de the
-lant unhyg!en! beause of heat and dust) There /ere no ur!nalsF latr!nes and /ater oolers et) !n
the -lant off!e /as !n shabby ond!t!on)
Tra!n!ng for em-loyees de&elo-ment /as &!rtually non<eB!stene) The tra!n!ng /!ng /as /or0!ng
mostly for !m-lementat!on of the a--rent!es at) The em-loyee morale /as lo/F ats of
absentee!sm and !nd!s!-l!ne /ere h!gh) The /or0 ulture /as -redom!nantly bureaurat! and
!m-ersonal) (oyalty /as based on -ersonal aff!l!at!on and organ!Eat!on loyalty /as /ea0) Absene
of -art!!-at!&e management and gr!e&ane redressed system mot!&ated em-loyees to see0 legal
remedy e&en to ser&!e related !ssues)
A lot of -ressure grou-s /ere at!&e) 'eo-le /ere !n hab!t of br!ng!ng -ol!t!al -ressure for
grat!f!at!on of the!r !nterest loal unem-loyed youth /ere -ressur!E!ng for a/ard of ontrats to
loal -eo-le) There /as a strong ontrators asso!at!on ha&!ng -ol!t!al aff!l!at!on) The att!tude of
loal -eo-le to/ards the ta0e o&er &erged of !nd!fferene and yn!!sm) There /as a strong
&ernaular -ress, /h!h /as &ery at!&e)
The hel- from loal d!str!t adm!n!strat!on /as not eas!ly forthom!ng) The eBeut!&es /ho had
ome from d!fferent NT'C stat!on from edm!n!sule m!nor!ty) *or0 -ressure /as &ery h!gh and
e&eryth!ng /as to be from srath)
No/ after all the reno&at!on had /or0 done by the em-loyee th!ngs ha&e hanged and th!s month
that !s 1une2662, the stat!on ah!e&ed h!ghest '(F of I9)G9L and lo/est s-e!f! o!l onsum-t!on
of 8)69ml50/h)
Talher Thermal onduted 37 tra!n!ng -rogrammers for the eBeut!&es and non<eBeut!&e dur!ng
the year, /h!h also !nludes -rogrammers for house/!&es and h!ldren) 'rogrammers on MC, IT,
Benhmar0!ng, Doga /ere also onduted)
$IST#RD #F T$E C#M'AND>
Nat!onal Thermal 'o/er Cor-orat!on ;NT'C= !s the largest thermal -o/er generat!ng om-any of
Ind!aF !t /as !nor-orated !n the year 87I3 to aelerate -o/er de&elo-ment !n the ountry) *!th!n
a s-an of G8 years, NT'C has emerged as a truly Nat!onal 'o/er Com-any, /!th -oor generat!ng
fa!l!t!es !n all ma1or of the ountry)
NT'Cs ore bus!ness !s Eng!neer!ng Construt!on and #-erat!on of generat!ng -lants and also
-ro&!des onsultany to -o/er ut!l!t!es !n Ind!a and abroad) The !nstalled a-a!ty of NT'C !s 26F
672M* through !ts 8G oal based ;83796M*= I gas based ;G733m/= and three &ent !re -ro1ets
;83Im/=) NT'C a?u!red 36L e?ual!ty of the so!l -o/er su--ly or-orat!on (T, ;S'SC(=) Th!s
1o!nt &enture om-any o-erates the a-t!&e -o/er -lants of ,urga-ur ;826M*= R#.R@E(A
;826M*= AN, B$I(AI ;I4m/=) NT'C !s also manag!ng Badar-ur Thermal -o/er stat!on
;I63m/= of Ao&ernment of Ind!a)
NT'Cs share on G8
st
marh 2662 !n the total !nstalled a-a!ty of a ountry /as 87)2L and !t
ontr!buted 23)9L of total -o/er generat!on of the ountry dur!ng 2668<2662)NT'C has !ts o/n
benhmar0s for the -o/er !ndustry both !n the area of -o/er -lant onstrut!on and o-erat!on)
NT'C has also ta0en -ro<at!&e ste-s for ash ut!l!Eat!on !n 8778,!s set u- ash ut!l!Eat!on d!&!s!on to
manage eff!!ent use of the ash -rodued at !ts oal stat!on) Th!s ?ual!ty of ash -rodued !s !dl!ng
for use !n ement, onrete, ellular onrete, bu!ld!ng mater!al)
A "enter of -o/er eff!!eny and en&!ronment -rotet!on ;CEN'EE'= "has been establ!shed !s
NT'C /!th the ass!stane of .n!ted States ageny for !nternat!onal de&elo-ment ;.SAI,=)
CEN'EE' !s eff!!eny or!ented eo<fr!endly and eo nurtur!ng !n!t!at!&e a symbol of NT'Cs
onern to/ards en&!ronmental -rotet!on and ont!nued omm!tment susta!nable -o/er
de&elo-ment of Ind!a) NT'C /as among the f!rst -ubl! setor enter-r!ses to enter !nto a
memorandum of understand!ng ;M#.= /!th go&t) !n 8799) Reogn!E!ng !ts eBellent -erformane
and &ast -otent!al, go&ernment of Ind!a has !dent!f!ed, NT'C as one of the 1e/els of the -ubl!
setor "NACRATNAS+)
A -otent!al globe g!ant !ns-!red by !ts glor!ous -ast and &!brant -resent, NT'C, !s /ell on !ts /ay to
real!Ee !ts &!s!on of be!ng one of the /orlds largest and best -o/er ut!l!t!es, -o/er!ng Ind!as
gro/th)
#.R CISI#N>
"A /orld lass !ntegrated -o/er ma1or, -o/er!ng Ind!as gro/th /!th !nreas!ng global -resene)+
#.R MISSI#N
Ma0e a&a!lable rel!able, ?ual!ty -o/er !n !nreas!ngly large ?uant!t!es at a--ro-r!ate tar!ffs, and
ensure t!mely real!Eat!on of re&enues)
S-eed!ly -lan and !m-lement -o/er -ro1ets, /!th ontem-orary tehnolog!es)
Im-lement strateg! d!&ers!f!at!on !n the areas of R%M hydro and non<on&ent!onal and eo<
fr!endly fuels and eB-lore ne/ areas l!0e transm!ss!on, !nformat!on tehnology et)
'romote onsultany and ma0e -rudent a?u!s!t!ons)
Cont!nuously de&elo- om-etent human resoures to math /orld Standards)
Be a res-ons!ble or-orate !t!Een /!th trust on en&!ronment -rotet!on, rehab!l!tat!on and as
ut!l!Eat!on)
Eo<fr!endly tehnolog!es and ontr!bute to so!ety)
#.R $R CISI#N>
"To enable our -eo-le to be a fam!ly of omm!tted /orld<lass -rofess!onals ma0!ng NT'C a
learn!ng organ!sat!on)+
#.R C#RE CA(.ES>
C.ST#MER F#C.S
Is ourteous to those /!th /hom he5she deals)
EBh!b!ts energy enthus!asm /h!le deal!ng /!th ustomers)
Commun!ates eagerness to ser&e and o&erome the "a&o!dane+ beha&!or)
M!n!m!Ees defets and errors)
Ta0es !mmed!ate ste-s to res-ond to ustomer onern)
,emonstrates the ab!l!ty to see !ssues from the ustomers -ers-et!&e)
EBludes /armth, eff!!eny, -at!ene, and !nst!lls onf!dene /h!le deal!ng /!th ustomers)
Ans/ers alls /!th!n say 2<G r!ngs and res-onds -ol!tely)
#RAANISATI#NA( 'RI,E
Celebrates suess and ah!e&ements of the om-any unreser&edly)
'uts organ!Eat!on before self on all oas!ons)
Ta0es o/nersh!- for o/n at!ons and !s /!ll!ng to be held res-ons!ble for the same)
A&o!ds undue r!t!!sm of other funt!ons5de-artments)
Collaborates read!ly /!th others !n eBternal e&ents5forums br!ng!ng name and fame to the
organ!Eat!on)
M.T.A( RES'ECT AN, TR.ST
Treats others /!th res-et and d!gn!ty)
A&o!ds !nf!ght!ng and 1ealous!es)
Res-ets d!fferenes !n -ere-t!ons, o-!n!ons, and &!e/ -o!nt!ng among o</or0ers)
Is al/ays ready to hel- others)
A&o!ds stereoty-!ng and general!E!ng)
Beha&es !n a ollaborat!&e manner /!th -eers, sub<ord!nates, and su-er!ors, bu!ld!ng trust and o<
o-erat!on, d!s-lay!ng o-enness !n ommun!at!on and demonstrat!ng team s-!r!t)
INITIATICE AN, S'EE,
Is /!ll!ng to ta0e on res-ons!b!l!ty beyond ones all of duty)
Constantly /or0s for ne/ /ays of do!ng5handl!ng 1obs)
,e&elo-s a sense of o/nersh!- to/ards the tas0 at hand and sees !t to om-et!t!on)
Ant!!-ates -roblems and ob&!ates or -re em-ts them)
Cut do/n osts or -roedures !n&ol&ed !n any tas0)
,emonstrates ont!nuous !m-ro&ement of eB!st!ng a--roahes and ada-tat!on to hange, lead!ng to
ne/ goals and5or a--roahes, resol&es -roblems at the!r soure) Is result<or!ented and follo/s u-
matters to the!r log!al end !n a t!me bound manner)
T#TA( M.A(ITD F#R EXCE((ENCE
,o th!ngs r!ght, f!rst t!me, and e&ery t!me)
A0no/ledge and enourages ?ual!ty around self)
Is organ!Eed and systemat!)
$as -r!de !n ?ual!ty out-ut)
A--re!ates t!me and effort !n&ol&ed !n de&elo-!ng ?ual!ty -utout)
Ma!nta!ns a systems a--roah for all tas0s be!ng -erformed)
El!m!nates non<essent!al at!&!t!es and onentrates on r!t!al ones
Ensures all !nd!&!dual and team res-ons!b!l!ty !s arr!ed !n -ursu!t of eBellene)
Ta0es -art !n om-anys -rogrammed for enhan!ng !m-lement!ng ?ual!ty systems5eBellene
models)
NT'C TA(C$ER T$ERMA(>
SA 9666 '#(ICD
*e at TT'S shall ontr!bute !n fulf!llment of NT'CS &!s!on by adher!ng our ore &alues, m!ss!on
statements, !m-lement!ng the -r!n!-les of global om-at and -romot!ng a un!t /!de eth!al
ulture, /h!h !nludes>
In&ol&ement of em-loyees !n ont!nual !m-ro&ement !n!t!at!&es !n so!al !ssues)
Res-et em-loyees r!ghts to safe /or0 -lae)
Fulf!llment of a--l!able legal re?u!rements and !nternal !nstruments as -er SA 9666)
Th!s -ol!y !s ommun!ated and understood /!th!n the un!t and made a&a!lable to !nterested
-art!es on re?uest)
BRIEF I,EA AB#.T T$E CARI#.S ,E'ARTMENT #F TT'S>
TT'S has onduted &ar!ous de-artments e)g) C!g!lane de-t), FES and FMA de-t), Teh) ser&!es
'%S de-t, E,' % Common de-t, ontrats % mater!al de-t, ontrats de-t, -urhase de-t, store
de-t, C!&!l de-t, o-erat!on %ma!ntenane de-t, MT' and o % e de-t, ma!ntenane -lann!ng de-t, #
%E de-t, o-erat!on and hem!stry de-t, eletr!al ma!ntenane de-t, ;I, II=, Turb!ne and off<s!te
ma!ntenane de-t, rotat!ng MIC de-t, ash handl!ng de-t, oal handl!ng -lant de-t, auto based de-t,
*T', $M, *IS% f!re -ort de-t, -ersonnel % adm!n!strat!&e de-t)
RECR.ITMENT5SE(ECTI#N>
#n f!rst a--o!ntment ;!nlud!ng em-loyees a--o!nted to a h!gher grade on the bas!s of an o-en
selet!on=> one year em-loyees /ho 1o!n !n!t!ally o de-utat!on5fore!gn ser&!e -r!or to the!r
-ermanent absor-t!on !n the ser&!e of the or-orat!on em-loyees /ho surrender l!es on the!r
-re&!ous -osts % are absorbed !n NT'C) 'robat!on may eBtend at the d!sret!on of the om-etent
Author!ty but /!ll not be eBtended by more than one year sa&e for eBe-t!onal -ersons)
'R#M#TI#N>
'romot!on means g!&!ng h!gher -os!t!on to an em-loyee, /h!h arr!es h!gher status more
res-ons!b!l!t!es and h!gher salaryF h!gher status and salary are t/o !m-ortant features, of -romot!on)
The -romot!on -ol!y may be based on sen!or!ty or ab!l!ty or a omb!nat!on of both) Sen!or!ty
means length of ser&!e) If !t !s ado-ted as the bas!s, the -romot!on /!ll be done, as another or
rout!ne and e&ery em-loy /!ll 0no/ h!s -lae !n the -romot!on l!st) There /!ll be no hane of
fa&ors or d!s-ute regard!ng -romot!on) It /!ll !nrease the morale of em-loyees) The -ol!y of
-romot!on on the bas!s of mer!t !s also -referred !n some organ!Eat!on) Follo/!ng are the
ad&antages of -romot!on based on mer!t>
'romot!on on the bas!s of mer!t mot!&ates the em-loyees ha&!ng -otent!al for de&elo-ment)
Mer!t as the bas!s of -romot!on ensures that eff!!eny of the organ!Eat!on !s ma!nta!ned)
Mer!t based -romot!on -ol!y attrats young and -rom!s!ng and!dates to a--ly for 1obs !n the
organ!Eat!on)
At TT'S -romot!on of em-loyees !s done on the bas!s of sen!or!ty um< -erformane a--ra!sal
olumn, /h!h !s ounter s!gned, by re-ort!ng -erson, re&!e/!ng off!er and head of the de-artment
u- to E<G le&el) Career mar0s are done here and abo&e E<G le&el th!s !s for/arded to or!g!nal
head?uarter for remar0) The eBeut!&e -romot!on !s donor bas!s of entral -romot!on omm!ttee at
reg!onal le&el) For /or0ers, -romot!on !s done on the bas!s of de-artment -romot!on omm!ttee)
For the -ur-ose of -romot!on an em-loyee !s re?u!red to test ?ual!ty, /h!h !s alled "trade test+)
TRANSFER>
In an organ!Eat!on !t may be neessary to ons!der &ar!ous ty-es of -ersonnel at!on suh as
transfer, lay off, demot!ons and d!sharges) In some ases, suh at!ons are alled beause of
unsat!sfatory -erformane, /h!le !n other ases !t may be alled for us to eonom! ond!t!ons
o&er /h!h the organ!Eat!on -roess) Suh at!ons an be 1ust!f!ed !f they are based on -erformane
a--ra!sal)
M.A(ITD CIRC(ES ;MC=>
A MC IS small grou- of em-loyees ;9<86= do!ng s!m!lar or related /or0 /ho meet regularly to
!dent!fy, analyEe and sol&e -rodut<?ual!ty -roblems and to !m-ro&e general o-erat!ons) The -erson
from management s!de !s there 0no/n as "fa!l!tator+)
#b1et!&es #f MC>
#&erall !m-ro&ement of ?ual!ty of -roduts manufatured by the enter-r!se)
Im-ro&ement of -rodut!on methods and -rodut!&!ty of the enter-r!se)
Self<de&elo-ment of the em-loyees /ho ta0e -art !n ?ual!ty !rles)
Enouragement of !nno&at!&e !deas among the em-loyees)
Bu!ld!ng h!gh morale of em-loyees by de&elo-!ng team s-!r!t !n the organ!Eat!on)
MC Struture>
To- Management

Steer!ng Comm!ttee

Fa!l!tator

MC Members
*!th rene/ed em-has!s !s g!&en to ?ual!ty !rle at!&!t!es !n NT'C for amass!ng the !nherent
reat!&e talent of /or0fore alled for !ntrodut!on of no&el mot!&at!onal shemes to not only
enourage formulat!on of ne/ !rles but also to see0 omm!tted N-art!!-at!on on a ont!nuous
bas!s !n MC at!&!t!es) ,e&elo-ed !n<house mot!&at!onal shemes -ro&!de am-le gu!del!nes for
-ro&!d!ng the eBtens!&e tra!n!ng and other reogn!t!on and a/ards to mer!tor!ous and MC members
through a system of ontents to be organ!Eed at the -lant le&el, reg!onal le&el, nat!onal le&el, and
MCF % CII and NA(C# et) $ealthy om-et!t!&e s-!r!t !ts !n bu!lt mot!&at!onal shemes and
-ro&!des for -art!!-at!on !n re-uted MC e&ents and enouragement through "study tours+ to other
!ndustr!al organ!Eat!on !n Ind!a as /ell as abroad)
There are 2HMCs are funt!on!ng !n TT'S) Among them "Bla0 ,!amond+ /ho too0 -art !n the
reg!onal MC meet at "Fara00a Su-er Thermal 'o/er 'ro1et+) It has got se&eral a/ards also)
'R#FESSI#NA( CIRC(E>
EBeut!&es and -rofess!onals from the -rofess!onal !rle) They are free to d!suss about any
matter, mostly about emerg!ng !ssues and one-ts !n th!s /or0 area)
There are many -rofess!onal !rles /or0!ng !n the organ!Eat!on) For eBam-le the -rofess!onal
!rle of TT'S, hos-!tal !s 0no/n as AA(AXD) The -rofess!onal !rle !s a/arded ash -r!Ee of
/orth Rs) 86,666 on th!s bas!s on the!r &aluable suggest!on)
S.AAESTI#N SC$EME>
The bas! -rem!se underly!ng the sheme !s that the em-loyee losest to the 1ob -erha-s the best
-erson to suggest hanges for !m-ro&!ng -erformane) Thus sheme alms at ut!l!E!ng the ab!l!t!es of
the em-loyees by enourag!ng them to g!&e suggest!ons and re/ard!ng them)
All em-loyees of the or-orat!on may ma0e suggest!ons under the sheme) $o/e&er, the
em-loyees of su-er&!sory and /or0men ategor!es and eBeut!&es u- to the le&el of E<H only are
el!g!ble for monetary a/ards)
Suggest!ons an be made !n s-e!f!ed areas and the ?uantum of a/ards an be u- to Rs 83,6665<
de-end!ng u-on the nature of suggest!ons) Bes!des monetary, non<monetary !nent!&es are also
g!&en !n the form of ommendat!on ert!f!ate, -hotogra-hy or re-ort !n house 1ournal et)
T#TA( M.A(ITD MANAAEMENT ;TMM=>
TMM !s a team/or0 -roess of all em-loyees to !m-ro&e the s0!lls, -rodut and ser&!e ?ual!ty to
ah!e&e a ustomer sat!sfat!on) It !n&ol&es !nno&at!on of ne/ -roduts and tehnology to meet the
hang!ng re?u!rements of the ustomer eff!!eny)
#b1et!&es #f TMM>
It hel-s !n ma!nta!n!ng good relat!onsh!- among the em-loyees at &ery le&el!ng of an organ!Eat!on)
It !s a ont!nuous !m-ro&ement of ?ual!ty of /or0 -rodut and ser&!es)
It a!ms at sat!sfy!ng ustomers hang!ng needs)
Benef!ts #f TMM>
It hel-s !n o-t!mum ut!l!Eat!on of resoures of an organ!Eat!on, !)e) man, mater!al, money and
mah!nery)
It hel-s !n redu!ng ost of -rodut!on and -rof!tab!l!ty /!ll be !nreased)
It reates good -ubl! !mages of an enter-r!se)
At TT'S, TMM one-t !s obser&ed to !m-ro&e the s0!lls, -rodut and ser&!e ?ual!ty to ah!e&e
ustomer sat!sfat!on)
$EA(T$ AN, SAFETD>
NT'C reogn!Ee and ae-t !ts res-ons!b!l!ty for establ!sh!ng and ma!nta!n!ng a safe /or0!ng
en&!ronment for !ts ent!re em-loyee) Th!s res-ons!b!l!ty ar!ses fromF
Com-anys moral res-ons!b!l!ty !s to -ro&!de the best -rat!able ond!t!ons of /or0 from the -o!nt
of &!e/ of health and safety)
The obl!gat!on to onsult /!th !ts staff and the!r re-resentat!&es to !m-lement -ol!!es and
-roedures de&elo-ed as a result of d!suss!on)
ARICANCES $AN,(INA>
There !s a three<t!re -roedure for gr!e&ane handl!ng at TT'S) The follo/!ng areas are funded for
gr!e&aneF
*age -ayment
Reo&ery of dues
*or0!ng ond!t!ons
(ea&e
Med!al fa!l!ty
Allotment of ?uarters et)
'R#CE,.RE F#R $AN,(INA ARIECANCES>
F!rst Stage> The gr!e&ed -erson orally re-resents the matter to h!s the!r !mmed!ate boss) $e5She an
-ut forth the gr!e&ane /!th !n 83 days from the date of ourrene) After ma0!ng en?u!ry the $R
off!er has to a--ly the onern /!th !n a t!me -er!od of 86 days)
Seond Stage> In ase, the em-loyee !s not sat!sf!ed /!th the de!s!on ta0en he5she an subm!t h!s
there gr!e&ane !n the -resr!bed format /!th!n 83 days to the)
#RAANIOATI#NA( C$ART #F TT'S BEF#RE TA@EN #CER

,AM
;'BC=
Aeneral Su-dt)
AM
;E(ECT=
)
AM
;MEC$=)
,AM
;#=
,AM
;E5M=
,AM
;M=
,AM
;$'=
AAS
;MAR=
Shift Engr.St-I, Grou-
I
Shift Engr.St-I, Grou-
II
Shift Engr.St-I, Grou-
III
Shift Engr.St-I, Grou-
I!
Shift Engr.St-II,
Grou-II
Shift Engr.St-II,
Grou-II
Shift Engr.St-II,
Grou-III
Shift Engr.St-II,
Grou-I!
M<EM<I
A<E5M<II
N<E5M<
III
A<E5M<
IC
A<'%C<II
R<Tel)
Commn)
S<Condn)
Montrg
C!&!l
M
A
N< Bo!ler
-arts,
-ressure
-arts
A<
En&!ronment
al
A<Eletr!al
E<ES'
Retrof!t
R
S
M
A
N<'MM ;!=
A<'MM
;!!=
A<'MM
;!!!=
E
R
S
M
A
N<'E
A
A<ME
E
R
S
Mgr)
;Tra!n!ng=
Mgr)
;'ersonne
l=
Establ!sh
ment
#ff!er
M
A
N<, Eng
A<, Eng<
I
A<, Eng<
!!
E<, Eng<
!!!
R
S
,e-uty F!nane
Manager
Ass!stant Manager
Funds
HAPTER 5 %%%
H0MAN RESO0RE PO!%%ES AN- PRAT%ES+
Em-loyee layoffs are neessary e&!l !f an organ!Eat!on !s to ma!nta!n !ts om-et!t!&eness) In the
.n!ted States, for !nstane, eBeut!&es at a number of ma1or om-an!es<!nlud!ng Boe!ng Sears,
Aet!na, *orldCom, and (uent tehnolog!es<ha&e la!d off thousands of em-loyees !n the -ast
se&eral years) But eBeut!&es !n Frane dont ha&e the same freedom to f!re em-loyees, as do the!r
Amer!an Counter -arts) *h!le muh has been sa!d about global om-et!t!&eness and the
brea0do/n of eonom! barr!ers bet/een ountr!es, la/s ont!nue to &ary from nat!on to nat!on)
And /hat !s an ae-table human resoure management -rat!e !n one ountry may be totally
unae-table !n another)
SE(ECTI#N 'RACTICES>
The ob1et!&e of effet!&e selet!on !s to math !nd!&!dual harater!st!s ;ab!l!ty, eB-er!ene, and so
on= /!th the re?u!rements of the 1ob) *hen management fa!ls to get a -ro-er math, both em-loyee
-erformane and sat!sfat!on suffer) The -roess of assess!ng the at!&!t!es /!th !n a 1ob !s alled
1ob analys!s)
:ob Analys!s ;:A=
:A !n&ol&es de&elo-!ng a deta!led desr!-t!on of the tas0s !n&ol&ed !n a 1ob, determ!n!ng the
relat!onsh!- of a g!&en 1ob to other 1obs, and aserta!n!ng the 0no/ledge, s0!lls, and ab!l!t!es
neessary for an em-loyee to suessfully -erform the 1ob)
8) #rgan!sat!onal 1ob analys!s> :A beg!ns /!th obta!n!ng -ert!nent !nformat!on about a 1ob) :A !s
re?u!red to 0no/ the ma0e u- of the 1ob, !ts relat!on to other 1obs, and !ts ontr!but!on to
-erformane of the organ!Eat!on) ,!&!d!ng ba0ground !nformat!on !n &ar!ous forms suh as
organ!Eat!on harts an ha&e suh !nformat!on)
2) Selet!ng Re-resentat!&e :obs For Analys!s> AnalyE!ng all the 1obs of an organ!Eat!on !s both
ostly and t!me onsum!ng) Therefore, only a sam-le of 1obs !s seleted for the -ur-ose of deta!led
analys!s)
G) Collet!on of 1ob analys!s> In th!s ste-, 1ob data features of the 1ob and re?u!red ?ual!f!at!ons of
the em-loyee are olleted) ,ata an be olleted e!ther through ?uest!onna!re obser&at!on or
!nter&!e/s)
4) 're-ar!ng 1ob desr!-t!on> The 1ob !nformat!on olleted !n the abo&e /ays !s no/ used to
-re-are a 1ob desr!-t!on) :, !s a /r!tten statement that desr!bes the tas0s, dut!es and
res-ons!b!l!t!es that need to be d!sharged for effet!&e 1ob -erformane)
The 1ob analys!s -roess d!sussed abo&e !s no/ del!neated !n follo/!ng f!gure>
Informat!on gathered by us!ng one or more of the 1ob analys!s methods result !n the organ!Eat!on
be!ng able to reate a 1ob desr!-t!on ;:,= and 1ob s-e!f!at!on ;:S=)
The :, and :S ha&e h!stor!ally been !m-ortant douments for gu!d!ng the selet!on -roess)
The :, an be used to desr!be the 1ob to -otent!al and!dates) The :S 0ee-s attent!on of those
do!ng the selet!on on the l!st of ?ual!f!at!ons neessary for an !numbent to -erform a 1ob and
ass!sts determ!n!ng /hether and!dates are ?ual!f!ed) :A !s a stat! &!e/ of the 1ob as !t urrently
eB!sts, :, and :S are also stat! douments to fa!l!tate fleB!b!l!ty, organ!Eat!on are !nreas!ngly
h!r!ng for organ!Eat!onal needs rather than for s-e!f! !nd!&!dual 1obs)
RECR.ITMENT '#(ICD AN, 'R#CE,.RES>
'reamble>
NT'C subsr!bes to the bel!ef that eff!!eny effet!&eness and suess of the organ!Eat!on de-ends
largely u-on the s0!lls, ab!l!t!es, and omm!tment of the em-loyees /ho onst!tute the most
!m-ortant asset of the organ!Eat!on)
NT'C !s therefore resol&ed to -ro&!de a frame/or0 of -ol!!es /h!h /!ll enable the organ!Eat!on
to attrat the r!ght talent for the 1obs and ma0e !t a&a!lable at the r!ght t!me and !n r!ght number /!th
ult!mate ob1et!&e of ensur!ng o-t!mum and effet!&e ut!l!Eat!on of the human resoures !n a l!mate
of sat!sfat!on, de&elo-ment and gro/th)
In -ursuane of the abo&e ob1et!&es and ons!stent /!th the om-anys so!al and nat!onal
obl!gat!ons, NT'C hereby ma0es the follo/!ng -ol!y statement to be alled NT'C
RECR.ITMENT '#(ICD AN, 'R#CE,.RES to go&ern, regulate and generally fa!l!tate
reru!tment of -ersonnel !n the -ro1ets, off!es and establ!shments of the om-any)
'rel!m!nary>
The -ol!y statement and the rules and -roedures made here under /!ll be a--l!able to
reru!tment and selet!on of em-loyee of all lasses and ategor!es !rres-et!&e of /hether they are
aga!nst regular, tem-orary, asual, or tra!nee -osts, unless s-e!f!ally stated other/!se)
Class!f!at!on of em-loyees !n to regular, tem-orary, asual and tra!nee for the -ur-ose of th!s
-ol!y /!ll be the same as def!ned !n the om-anys ser&!e Rules and Stand!ng #rders)
PROCESS O% &A
"
#rgan!Eat!onal 1ob analys!s
"
Selet!on of re-resentat!&e 1obs
"
,ata ollet!on
"
:ob desr!-t!on ;:,=
"
:ob s-e!f!at!on ;:S=
MAN '#*ER '(ANNINA AN, B.,AETINA>
In all d!&!s!ons and -ro1ets of the om-any, before the end of august e&ery year eah ,e-artment
/!ll re&!e/ the ade?uay or other/!se of the a&a!lable man-o/er /!th referene to the tas0s and
targets and determ!ne the add!t!onal re?u!rements of man-o/er !n ?ual!tat!&e and ?uant!tat!&e terms
for the !mmed!ately follo/!ng f!nan!al year)
Based on the re?u!rement of add!t!onal man-o/er of the !nd!&!dual de-artments, the deta!led
man-o/er -lan for the f!nan!al year /!ll be -re-ared 1o!ntly by the -lann!ng and -ersonnel
de-artments for the d!&!s!on as a /hole g!&!ng s-e!f! deta!ls of eah ne/ -osts other than asual
-osts and 1ust!f!at!on therefore and th!s man-o/er -lan onta!n!ng deta!ls of eB-end!ture !n&ol&ed
/!ll form a -art of the o&erall man-o/er budget of the d!&!s!on)
'#STS A.T$#RITD
;a= To- -osts, as -er Boards Resolut!on under Agenda !tem 3<4,
#ther -osts to /h!h a--o!ntments are Made by the -res!dent)
Board of d!retors
;b= All eBeut!&es -osts !n the le&el of EI) Cha!rman % M),)
P All eBeut!&e -osts !nlud!ng eBeut!&e
Tra!nees other than those !nluded !n ;a=%;b=
Abo&e)
,!retor ;$R=
The re?u!rements of asual and other ont!ngent staff /!ll not form a -art of the man-o/er budget
as the same /!ll be sho/n only !n terms of est!mate of eB-end!ture to be !nurred !n res-et there of
as a -art of the /or0s budget)
CREATI#N #F '#STS
Not /!thstand!ng the Boards o&erall sant!on for the reat!on of -osts as abo&e, s-e!f! sant!on
for eah ne/ -ost from the om-etent author!ty /!ll be neessary before !n!t!at!on of at!on for
f!ll!ng the -osts and the om-etent author!ty /!ll !ssue the neessary sant!on de-end!ng on the
re?u!rements from t!me to t!me dur!ng the year /!th!n the a--ro&ed budget sant!on and man-o/er
-lans sub1et, ho/e&er, to -ol!!es and ,!ret!&es that may be !ssued by the Board #f ,!retors, as
the ase may be)
For the -ur-ose of aord!ng sant!on to the reat!on of regular, tra!nee and tem-orary -osts !n
d!fferent ategor!es /!th!n the a--ro&ed budget -ro&!s!ons and a--ro&!ng a--o!ntments to suh
-osts, the follo/!ng /!ll be the om-etent author!t!es to be referred to here !n after as the
a--o!nt!ng author!ty)
*h!le the author!ty om-etent to sant!on reat!on of -osts /!ll ha&e the fleB!b!l!ty to a--ro-r!ate
-osts as bet/een &ar!ous funt!ons under h!s ontrol sub1et to o&erall -ro&!s!ons !n the budget, no
non<eBeut!&e -ost shall be reated unless suh -ost !s !nluded !n the a--ro&ed budget and
man-o/er -lans eBe-t /!th the -r!or a--ro&al of the Cha!rman % Manag!ng ,!retor /ho may
aord the neessary a--ro&al only eBe-t!onal ases) 'ro-osals for reat!on of suh -osts not
o&ered by the annual man-o/er -lan /!ll be aom-an!ed by full 1ust!f!at!on and eB-lanat!on of
reasons and !rumstanes due to /h!h the neessary -ro&!s!on ould not be made at the t!me of
formulat!ng the annual man-o/er -lan)
:#B TIT(E, :#B S'ECIFICATI#N, R#(E #.T(INE AN, 'AD SCA(ESF
:ob s-e!f!at!on !nd!at!ng the el!g!b!l!ty re?u!rements !n terms of m!n!mum eduat!onal and5or
-rofess!onal ?ual!f!at!ons, length, nature of ?ual!ty of eB-er!ene, u--er age l!m!t et) and a
general outl!ne of the role and res-ons!b!l!t!es /!ll be la!d do/n !n res-et of eah 1ob t!tle along
/!th the -ay sale or onsol!dated da!ly5monthly /age rate !n /h!h the -osts !n the ategory /!ll
be o-erated)
To ensure un!form!ty and ons!steny, suh 1ob t!tles, 1ob s-e!f!at!ons and role outl!nes together
/!th the -ay sale a--l!able !n res-et of all ategor!es of -osts /!ll be !ssued by the
C#R'#RATE CENTER from t!me to t!me /!th the a--ro&al of the Cha!rman and Manag!ng
,!retor)
No a--o!ntment shall be made to any -ost !n the om-any unless the -erson fulf!lls the m!n!mum
el!g!b!l!ty re?u!rements and onf!rms to the s-e!f!at!ons -resr!bed for the -ost eBe-t /here
general relaBat!ons are made !n the ase of reser&ed &aan!es for and!dates belong!ng to
Sheduled Tr!bes, other ba0/ard lasses, EX<ser&!emen and other s-e!al ategor!es)
'ro&!ded, ho/e&er, that !n s-e!al and eBe-t!onal ases a--o!ntments may be made sub1et to the
a--ro&al of the A--o!nt!ng Author!ty !s sat!sf!ed that suh relaBat!on !s essent!al !n the !nterest of
the om-any)
IN,.CTI#N (ECE(S>
@ee-!ng !n &!e/ the need for !ndut!on of eB-er!ened -ersonnel dur!ng the format!&e stage of a
ne/ organ!Eat!on, reru!tments !n NT'C dur!ng the !n!t!al years may ta0e -lae at le&els of the
organ!Eat!onal h!erarhy but, /h!le mann!ng the -os!t!ons !t should be ensured as far as -oss!ble
that the number !nduted !n h!gher grades /!th !n a adre !s -ro-ort!onately smaller than a number
!nduted !n the lo/er grades)
At the a--ro-r!ate stage of the gro/th of the organ!Eat!on, reru!tments /!ll be restr!ted by and
large to the !ndut!on le&els as s-e!f!ed !n shedule I, so as to ensure that -ros-ets of areer
gro/th of eB!st!ng em-loyees are !n no /ay !m-a!red)
Infus!on of ne/ blood to the eBeut!&e and su-er&!sory adres /!ll be through the EBeut!&e
Tra!nee and ,!-loma Tra!nee Shemes under /h!h tra!n!ng based on s-e!f! re?u!rements of the
om-any /!ll be !m-arted to the fresh -rofess!onal graduates and d!-loma holders to be reru!ted
on regular annual bas!s)
Agen!es For Reru!tment>
All reru!tments to the eBeut!&e adres !nlus!&e of eBeut!&e tra!nees for all d!&!s!ons and -ro1ets
of the om-any /!ll be entral!Eed !n the or-orate enter and dealt /!th by the or-orate $R
d!&!s!on)
.nt!l suh t!me as the om-anys -ro1ets dont ha&e the!r se-arate tra!n!ng fa!l!t!es, all
reru!tments of ,!-loma tra!n!ng sheme /!ll be done by the or-orate $R d!&!s!on)
In res-et of all other non QeBeut!&e -ersonnel, reru!tments /!ll be done by the $R de-artment of
the d!&!s!on5-ro1et onerned)
S#.RCES AN, M#,ES #F RECR.ITMENT>
For reru!tment of -rofess!onals -ersonnel !n om-anys eBeut!&e tra!nees, selet!on /!ll be made
on all Ind!a bas!s and for th!s -ur-ose, the -osts to be f!lled /!ll be duly not!f!ed through -ress
ad&ert!sements and om-any not!e boards and5or through !rulars !ssued to Ao&t) de-artments %
'S.S) *here su!table and!dates of the re?u!red eB-ert!se are eB-eted to be a&a!lable)
T# FI(( :#B #'ENINAS BD SE(ECTI#N FR#M *IT$IN
The !nternal and!dates /ho fulf!ll all el!g!b!l!ty reru!tments may be ons!dered along /!th other
and!dates) 'ro&!ded, ho/e&er, that they should not ha&e been ons!dered for a s!m!lar -os!t!on !n
any of the de-artments5.n!ts of the Com-any and found unsu!table !n the ourse of one year
-roeed!ng the t!me of the urrent reru!tment)
For be!ng ons!dered for the selet!on from /!th!n the organ!Eat!on on the bas!s of !nternal !rulars
for a 1ob o-en!ng !n a -art!ular grade, em-loyees !n the neBt lo/er grade only /!ll be el!g!ble)
Sub1et to fulf!llment of m!n!mum el!g!b!l!ty reru!tments and other -resr!bed r!ter!a, d!retly
reru!ted regular em-loyees !nlud!ng de-utat!ons /!ll be ons!dered el!g!ble for selet!on to a -ost
!n o-en om-et!t!on /!th eBternal and!dates)
A--l!at!ons of all !nternal and!dates /!ll be for/arded to the $R ,e-artment by the head of the
de-artment /ho should g!&e h!s for/ard!ng statement>
Comments on the su!tab!l!ty of the and!dates for the -ost a--l!ed for)
Assessment of the -erformane of the and!date)
Remar0s /hether or not and!date an be released !n ase he !s seleted /!thout detr!ment to the
1ob urrently be!ng handled by h!m)
'referene for and!dates belong!ng to Sheduled Caste5Sheduled Tr!bes5 #ther Ba0/ard
Classes5EB<Ser&!emen, ,!s-laed 'ersons et)
To/ards the fulf!llment of the om-anys so!al and nat!onal obl!gat!ons !t /!ll al/ays be N)T)')Cs
endea&or to -ro&!de ga!nful em-loyment on a -referent!al bas!s to the members of the eonom!ally
ba0/ard lasses, eB<ser&!emen, -ersons u-rooted from the -ro1et areas and other fortunate
set!ons of the so!ety and for th!s -ur-ose the d!ret!&es of the Ao&ernment onern!ng reser&at!on
of &aan!es and s-e!al oness!on to be allo/ed to suh and!dates /!ll be most str!tly and
o!n!dently adhered to) ,eta!ls of the d!ret!&es urrently !n fore are g!&en !n shedule II)
A''(ICATI#N F#RMA(ITIES>
No a--o!ntments other than a--o!ntments on de-utat!on /!ll be made !n the om-any eBe-t on the
bas!s of an a--l!at!on g!&!ng deta!ls and -art!ulars as may be -resr!bed from t!me to t!me)
*h!le as a rule, for all reru!tments a--l!at!on should be !n the forms -resr!bed for d!fferent
ategor!es from t!me to t!me as far as -oss!ble, a--l!at!ons on -la!n -a-er may also be resorted to
/here&er neessary 0ee-!ng !n &!e/ the urgeny for mann!ng the -ost and the lead t!me !n&ol&ed)
.nless s-e!f!ally eBem-ted by the a--o!nt!ng author!ty, all a--l!at!ons for 1ob -os!t!ons !n the
om-any /!ll be aom-an!ed by a ,emand ,raft #f the &alue of Rs)365< for eBeut!&e -osts, Rs
2365< for the -osts of eBeut!&e tra!nees and Rs 865< for non<eBeut!&e -osts other than those
o&ered by the Em-loyment EBhanges ;Com-ulsory Not!f!at!on #f Caan!es= At,
8737)-ro&!ded that and!dates belong!ng to sheduled astes and sheduled tr!bes and EB
ser&!emen /!ll be eBem-ted from the -ayment of a--l!at!on fees)
In the ase of all reru!tments based on o-en ad&ert!sements and -ubl! not!f!at!on, there /!ll be a
last date for the ree!-t of a--l!at!on after /h!h no a--l!at!on /!ll be enterta!ned for the -osts
ad&ert!sed eBe-t, /!th the a--ro&al of the a--o!nt!ng author!ty /ho may -erm!t a--l!at!ons to be
enterta!ned after the eB-!ry of the last date !n s-e!al ases !f he !s sat!sf!ed that there !s good and
suff!!ent ause and 1ust!f!at!on for suh relaBat!on)
F#R*AR,INA #F A''(ICATI#N #F CAN,I,ATES FR#M A#CT) AN, '.B(IC
.N,ERTA@INAS)
Cons!stent /!th the gu!del!nes !ssued by the Bureau of 'ubl! Enter-r!ses &!de B'Es Memo No)2
;8I2=5I8<B'E ;AM= dated August 89,87I8 NT'C /!ll ae-t a--l!at!on only !f they are for/arded
through -ro-er hannels !n res-et of -ersons em-loyed !n the Central and State Ao&ernments and
!n those 'ubl! .nderta0!ngs /hose rules -ro&!de for arry for/ard of gratu!ty, lea&e, -ro&!dent
fund and other benef!ts or transfer on mo&ement to another organ!Eat!on !n the 'ubl! setor /!th
the onsent of both the organ!Eat!ons onerned)
'ro&!ded, ho/e&er, that a--l!at!on from and!dates from 'S.s referred to abo&e may be ae-ted
/!thout be!ng for/arded through -ro-er hannels !f the a--l!at!on stat!ng that !f seleted for
a--o!ntment !n NT'C on terns ae-table to h!m)
$e /!ll be agreeable to forgo the benef!ts of arry for/ard of lea&e, gratu!ty etF and
$e /!ll be able to -rodue a No #b1et!on Cert!f!ate and seure due releases from h!s -resent
organ!Eat!on /!th!n the st!-ulated not!e -er!od)
In res-et of and!dates from -ubl! underta0!ngs /ho, des-!te the afore ment!oned gu!del!nes from
B'E, dont -ro&!de for arry for/ard of lea&e, gratu!ty and other benef!ts e&en !n res-et of -ersons
/hose a--l!at!ons are for/arded through -ro-er hannel, a--l!at!ons may be enterta!ned d!retly
as !n the ase of and!dates from -r!&ate setor organ!Eat!ons and the re?u!rement of -ro-er hannel
/!ll not a--ly)
A--l!at!on subm!tted through -ro-er hannel may be -roessed on the bas!s of ad&ane o-!es but
the and!date, !f and /hen alled for !nter&!e/, must subm!t a RNo #b1et!on Cert!f!ate from h!s
-resent em-loyer /h!h must also state that he /!ll be rel!e&ed !n the e&ent of h!s selet!on for
a--o!ntment !n NT'C)
In res-et of and!dates from Ao&t) and -ubl! setor organ!Eat!ons /ho a--ly through -ro-er
hannel, $R de-artment /!ll obta!n o-!es of the annual a--ra!sal re-orts or the!r abstrats !n
NT'Cs referene he0 forms /h!h /!ll be -laed before the Selet!on Board dur!ng or after
!nter&!e/ but before f!nal!Eat!on of the -anel of seleted and!dates)
REM.ISITI#N #F MAN'#*ER>
The res-et!&e de-artments /!ll for/ard the!r man-o/er re?u!rements !n -resr!bed re?u!s!t!on
forms to the $R ,e-artment through the res-et!&e A--o!nt!ng Author!ty om-etent to sant!on
reat!on of -osts !nd!at!ng there !n the last dates by /h!h -laement of -ersonnel !s des!red for
reru!tment)
'resently reru!tment !s banned eBe-t !n those areas /here ,!retor ;$R= a--ro&es &aan!es after
the a--ro&al !s -ut u- 1ust!fy!ng the re?u!rement)
The re?u!rements /!ll be eBam!ned /!th referene to the set!onals man-o/er !n the budget by the
$R ,e-artment /ho, before -roeed!ng /!th reru!tment, /!ll &er!fy /hether the -ost5-osts an be
f!lled>
#ut of ae-table transfer re?uests -end!ng, !f any)
Reommended !nter<funt!onal ad1ustments of -osts)
Reord of sur-lus staff ;!nternal= su!table for de-loyment)
EBeut!&e tra!nees, d!-loma tra!nees, and other tra!nees5 a--rent!es /hose om-let!on of tra!n!ng
o!n!des /!th the re?u!rements)
'R#CESSINA #F A''(ICATI#NS>
All a--l!at!ons ree!&ed aga!nst a s-e!f! not!f!at!on5ad&ert!sement /!ll be sub1eted to a
-rel!m!nary srut!ny by the $R ,e-artment /ho /!ll ensure that>
A--l!at!ons are duly om-leted and aom-an!ed by the -resr!bed a--l!at!on fees and /ere
ree!&ed /!th!n the -erm!tted t!me)
Age of the a--l!ant !s /!th!n the -resr!bed l!m!t)
Mual!f!at!on and eB-er!ene of the and!dates onform to those -resr!bed)
A--l!at!ons ha&e been subm!tted through -ro-er hannels /hene&er re?u!red)
In the ase of and!dates from shedule astes and shedule tr!bes, #BC, a ert!f!ate aom-an!es
EB<ser&!e men et) a--l!at!on to that effet from the om-etene author!ty)
The a--l!at!ons that fulf!ll the -resr!bed re?u!rements after -rel!m!nary srut!ny as abo&e /!ll be
l!sted and for/arded to the ,e-artment onerned for further srut!ny /!th a &!e/ to selet!ng for
test5!nter&!e/ only those and!dates /ho are ons!dered su!table !n terms of nature and ?ual!ty of
tehn!al 0no/ledge and -rofess!onal eB-ert!se re?u!red for eah s-e!f! -ost)
#n om-let!on of the sreen!ng by the funt!on onerned, the $ead of the ,e-artment /!ll
for/ard t to the $R ,e-artment the l!sts of and!dates ons!dered el!g!ble for test5 !nter&!e/,
s-ell!ng out learly the r!ter!a ado-ted for and the bas!s of re1et!on of a--l!at!ons !n eah ase)
*h!le the a--l!at!ons /!ll be sreened at the a--ro-r!ate eBeut!&e le&el de-end!ng u-on the grade
of the -ost to be f!lled) It !s ad&!sable for the $ead of the ,e-artment onerned to ensure as far as
-rat!able that the srut!ny !s arr!ed out by the #ff!er of the ,e-artment /ho /!ll be
-art!!-at!ng !n the selet!on -roess as the eB-ert member !n the selet!on Board re-resent!ng the
,e-artment)
After the a--l!at!ons are f!nally sreened, $R ,e-artments /!ll -re-are a f!nal l!st of el!g!ble
and!dates !n order !f mer!t based on the r!ter!a determ!ned !n the ourse of earl!er srut!ny and
other rele&ant fators 0ee-!ng !n &!e/ the reser&ed &aan!es and the s-e!al relaBat!on for
and!dates belong!ng to sheduled astes and sheduled tr!bes et) and th!s short l!st after a--ro&al
by the a--o!nt!ng author!ty or the off!er to /hom -o/ers !n th!s behalf are delegated /!ll from the
bas!s for and!dates be!ng alled for selet!on test and5or !nter&!e/)
RelaBat!on !n ad&ert!sement r!ter!a, !n r!t!al areas, !s allo/ed based on the mer!t and re?u!rement
/!th the a--ro&al of the om-etent author!ty as -er ,elegat!on of 'o/ers)
SE(ECTI#N 'R#CESS AN, C#NSTIT.TI#N #F SE(ECTI#N B#AR,S
Car!ous methods l!0e trade tests, /r!tten tests, grou- d!suss!ons et) may be em-loyed de-end!ng
u-on the re?u!rements of the 1ob for /h!h selet!on !s be!ng made and for th!s -ur-ose, the $R
,e-artment !n asso!at!on /!th the onerned ,e-artment /here&er neessary /!ll e&ol&e and
-resr!be un!form methods of selet!on !n all .n!ts for s!m!lar 1obs)
All d!ret a--o!ntments to e&ery -ost !n the om-any, /hether regular, tem-orary, tra!nee or asual,
eBe-t a--o!ntments on de-utat!on from Ao&t) organ!Eat!ons and 'ubl! Setor .nderta0!ngs, /!ll
be made only, on reommendat!on of a da!ly onst!tuted selet!on Board5Comm!ttee)
All a--o!ntments to the eBeut!&e and manager!al adres of the om-any !nlud!ng EBeut!&e
Tra!nees /!ll be made on the reommendat!ons of the NT'C Central Selet!on Board, gu!del!nes
for the onst!tut!on of /h!h are g!&en !n Shedule III)
All a--o!ntments to -osts !n &ar!ous non<eBeut!&e ategor!es !nlud!ng ,!-loma
Tra!nees5A--rent!es /!ll be made on the bas!s of reommendat!ons of selet!on
Boards5Comm!ttees onst!tuted for the -ur-ose, /h!h must !nlude re-resentat!&es from the
follo/!ng soures at the a--ro-r!ate eBeut!&e le&el de-end!ng u-on the -osts)
Conerned ,e-artment5Funt!on) $R ,e-artment)
,!str!t 5(oal Adm!n!strat!on at a--ro-r!ate le&el but not belo/ the ran0 of ,e-uty olletor5Sub<
,!&!s!onal #ff!er5Mag!strate)
The selet!on Boards5Comm!ttees /!ll be onst!tuted by the $R ,e-artment !n eah ase /!th the
a--ro&al of the A--o!nt!ng Author!ty)
$onorar!um and re!mbursement of board!ng and lodg!ng eB-enses may be made to Members #f the
Selet!on Boards5Comm!ttees from outs!de the organ!Eat!on as -er rates and rules !n th!s regard la!d
do/n by the Cor-orate Center from t!me to t!me)
N#TE> It should be ensured /h!le onst!tut!ng selet!on omm!ttees are not related ;lose or
d!stant= to the and!dates a--ear!ng !n the !nter&!e/)
INTERCIE*S AN, R#(E #F SE(ECTI#N B#AR,)
The and!dates !nluded !n the short<l!st of rated a--l!at!ons referred to !n Clause 8G)3 abo&e /!ll
be alled u-on undergo a -resr!bed selet!on -roess /h!h may ons!sts of>
An !nter&!e/ before the Selet!on Board, or a test and5or grou- d!suss!on follo/ed by an !nter&!e/
of all and!dates before the Selet!on Board)
An el!m!nat!on test and5or grou- d!suss!on follo/ed an !nter&!e/ before the Selet!on Board of
only those /ho ?ual!fy !n the test and5or grou- d!suss!on)
In the ase of reru!tment for &aan!es reser&ed eBlus!&ely for the Sheduled Castes5Sheduled
Tr!bes and #BC se-arate !nter&!e/s eBlus!&ely for and!dates belong!ng to these ommun!t!es /!ll
be held before the Selet!on Board /h!h should !nlude, /hene&er -oss!ble, a member of
Sheduled Castes and Sheduled Tr!bes or a Manager of the Cor-orat!on belong!ng to any of these
ommun!t!es as re?u!red under the 'res!dent!al d!ret!&es !ssued !n th!s regard)
$R ,e-artment /!ll ma0e a&a!lable to the members of the selet!on Board the follo/!ng
douments and -art!ulars regard!ng the and!dates alled for !nter&!e/>
A o-y of the ad&ert!sement5 not!f!at!on together /!th the s-e!f! re?u!rements and the dut!es and
res-ons!b!l!t!es of the -osts)
B!o<data of eah and!date)
A--l!at!ons !n or!g!nal)
A--ra!sal re-orts and omments of for/ard!ng author!ty !n the ase of !nternal and!dates)
Annual a--ra!sal re-orts /here&er a&a!lable !n the ase of and!dates from Ao&ernment and 'ubl!
Setor #rgan!Eat!on /hose a--l!at!ons ha&e been for/arded through -ro-er hannel)
Results of Tests5Arou- ,!suss!ons held -r!or to !nter&!e/, !f any)
S-e!al !nformat!on, !f any, rele&ant to selet!on regard!ng any and!date)
A-art from -art!!-at!ng generally !n the selet!on -roess, the re-resentat!&e of the $R
,e-artment !n the Selet!on Board /!ll ha&e the follo/!ng s-e!f! res-ons!b!l!t!es)
At the ommenement of the -roeed!ngs of the Selet!on Board he /!ll br!ef the members
generally on the s-e!f! re?u!rements, res-ons!b!l!t!es and remunerat!on for eah -ost, a--roB!mate
number of su!table and!dates to be seleted and em-anelled for !mmed!ate and further
re?u!rements and any other matter relat!ng to the Selet!on)
*h!le the s-e!al!st5tehn!al members of the Selet!on Board /!ll be -r!mar!ly onerned /!th the
su!tab!l!ty of the and!dates !n terms of 0no/ledge, s0!ll eB-ert!se and tehn!al and -rofess!onal
om-etene, !t /!ll be the -r!mary res-ons!b!l!ty of the $R re-resentat!&e to all the attent!on of the
Board to the att!tud!nal, mot!&at!onal and -ersonal!ty as-ets rele&ant to the 1ob re?u!rements)
$e /!ll ensure ons!steny !n the selet!on standards, start!ng salar!es, status and sen!or!ty 0ee-!ng
!n &!e/ the eB!st!ng -os!t!on /!th the organ!Eat!on and om-et!t!&e -os!t!on -re&a!l!ng generally !n
the o-en mar0et and -art!ularly !n s!m!lar organ!Eat!on !n the Ao&t) and 'ubl! Setor)
$e /!ll ass!st the Board !n the negot!at!on of the terms !nlud!ng start!ng salary, grade, sen!or!ty,
status, t!me allo/ed for 1o!n!ng et) and furn!sh rele&ant !nformat!on regard!ng allo/anes,
benef!ts, amen!t!es, areer -ros-ets, ser&!e rules and other all!ed matters !f and /hen as0ed for by
any and!date)
At the end of eah !nter&!e/ he /!ll re&!e/ and see0 feedba0 on a&a!lab!l!ty5non<a&a!lab!l!ty of
ade?uate number of -ro-er 0!nd of and!dates for the -art!ular 1ob and the need for de&elo-ment
and tra!n!ng of suh -ersonnel !nternally)
@ee-!ng !n &!e/ the ?ual!f!at!ons, eB-er!ene, results of tests5 grou- d!suss!on, !f any and other
rele&ant fats &!s<a &!s the s-e!f! re?u!rements of the -osts and on the bas!s of the standards of
tehn!al s0!ll, -rofess!onal om-etene and o&erall -ersonal!ty fators as assessed from the
and!dates -erformane !n the !nter&!e/, the selet!on Board /!ll ass!gn a f!nal ons!dered su!table
and!dates !n order of mer!t on the bas!s of the mar0s so ass!gned)
'ro&!ded that /hen t/o or more and!dates seure e?ual mar0s they /!ll be em-anelled !n the
hronolog!al order of the!r dates of b!rth, the oldest be!ng -laed f!rst among them)
'ro&!ded also that !n res-et of the reser&ed &aan!es, the Board /!ll dra/ u- and reommend a
se-arate -anel of names of su!table and!dates belong!ng to sheduled astes, Sheduled tr!bes and
other Ba0 /ard Classes)
*h!le ma0!ng !ts reommendat!ons of names of su!table and!dates, the Selet!on Board may ma0e
s-e!al ment!on of the follo/!ng /here&er a--ro-r!ate>
The amount of start!ng bas! salary !n ases /here !n!t!al -ay !s to be f!Bed abo&e the m!n!mum of
the grade)
$o/e&er, due to -roblems of anomaly !n -ay f!Bat!on ar!s!ng out, the -ay f!Bat!on norms for ne/
entrants be!ng follo/ed are as under>
For Cand!dates From 'S.s Follo/!ng 'attern>
The -ay be!ng dra/n and !n the -er&!ous !s -roteted and a 1o!n!ng benef!ts, u- to a maB!mum of
amount e?u!&alent to t/o !nrements at the m!n!mum of the sale the offer to be made, !s allo/ed)
NeBt annual !n the -re&!ous organ!Eat!ons, !f due /!th!n neBt s!B months, !s also aounted for)
For and!dates from Ao&t)5'S.s Follo/!ng C,A 'attern
The -ay !s arr!&ed by add!ng the !ntended 1o!n!ng benef!t as abo&e /!th the eB!st!ng bas! -ay and
f!B!ng at the stages a&a!lable !n the rele&ant sale of -ay of NT'C) The d!fferene of ,A !s ta0en
are of by follo/!ng 'ersonal Ad1ustment)
For Cand!dates From 'r!&ate Setor
The -r!&ate om-an!es resort to t/o ty-es of salary -ayments) 'ay struture learly def!ned !)e)
Bas! 'ay and Consol!dated -ay) The -rat!es e&ol&ed to deal /!th suh ases are>
For and!dates 1o!n!ng from organ!Eat!ons /here def!ned -ay struture !s a&a!lable, the amount on
/h!h -ro&!dent fund dedut!ons are made !s -roteted by offered bas! -ay K ,earness Allo/ane)
No 1o!n!ng benef!ts us allo/ed)
For and!dates 1o!n!ng from organ!Eat!ons /here onsol!dated -ay system !s -re&alent, u- to 96L
of onsol!dated salary !s -roteted by bas! -ay K ,earness Allo/ane)
Any remar0s regard!ng aelerated -romot!on to the neBt h!gher grade sub1et to sat!sfatory
-erformane !n eBe-t!onal ases of and!dates /ho are too sen!or to start afresh !n the grade to
/h!h they are seleted but not sen!or enough for selet!on to the h!gher grade for reasons of
!nternal om-any -ol!y)
Areas of s-e!al!Eat!on and strength /here the and!date /ould be best su!ted)
Any other reommendat!ons 5remar0 ons!dered rele&ant and neessary !n res-et of any and!date)
#'ERATI#N #F 'ANE( #F SE(ECTE, CAN,I,ATES>
The Central Selet!on Board, based on the mer!t and -erformane of the and!date dur!ng the
!nter&!e/, a/ards mar0s to them by onsensus) Based on fulf!ll!ng the r!ter!a for length of ser&!e
ad&ert!sed for eah le&el and also on the mar0s a/arded by CSB, the and!dates are -laed on the
-anel at a--ro-r!ate le&elF Se-arate -anels are dra/n for Aeneral, SC5ST and #BC ategor!es) The
m!n!mum ?ual!fy!ng mar0s re?u!red for -laement !n -anel for d!fferent ategor!es of and!dates
are>
Aeneral Category 33L
#BC Category 36L
SC5ST Categor!es 43L
$R SERCICES AN, EFFECTICENESS>
The rimary resonsi#i$ity of the $R funt!on !s to hel- the organ!Eat!on !n unsha0l!ng the -eo-le
-otent!al through) #nly those $R -rofess!onals /ho bu!ld enormous red!b!l!ty /!th the -eo-le the
organ!Eat!on an arry out th!s res-ons!b!l!ty suessfully)
There solely are some fators an ontr!bute to bu!ld red!b!l!ty of the $R funt!on)
E6PERT%SE+ To ha&e !n<de-th sub1et matter eB-ert!se) The mar0et demand for $R -rofess!onals
!s so h!gh) The organ!Eat!on loo0s at $R -eo-le to ontr!bute by /ay of the!r tehn!al eB-ert!se
/here as $R !s ma!nly busy !n -ush!ng -a-ers and engag!ng !n general at!&!t!es) Those /ho la!m
that they are engaged !n reru!tment funt!on must be eB-ert !n de&elo-!ng tools and tests that
/ould be augment the organ!Eat!on 1udgment on -eo-le) The sub1et not merely o<ord!nate /!th
the reru!tment onsultants and arrange !nter&!e/s) Tehn!al eB-ert!se reates a natural res-et for
the funt!on)
RO!E MO-E!+ 'untual!ty by /ay of /or0 hab!ts, /or0 d!s!-l!ne, o/n omm!tment, adherene
to organ!Eat!on &alues, sar!f!e for reta!n!ng the sant!ty of the -ol!!es that you ad&oate all
ontr!butes to- -eo-le res-et!ng you for /hat you are be!ng role model !s tough and !n&ol&es some
-ersonal sar!f!es that $R must be /!ll!ng to ma0e)
ST%2%N/ 7O0R NE2S+ Be!ng fearless, s-ea0!ng the truth, not hes!tat!ng !n ad&oat!ng
em-loyees !ssues /!th the to- management)
EMPATH7# ARE AN- SENS%T%3%T7+ The test of em-athy !s !n d!ff!ult s!tuat!on /here you
are re?u!red to defend yourself) It !s /hen the tem-tat!on for you to sar!f!e human &alues !s the
h!ghest)
MENTA! STREN/TH AN- STA8%!%T7+ !t !s !m-ortant to here the ab!l!ty to fae tough
s!tuat!ons) Many !ssues !n -eo-le fun angry and amb!gu!t!es) $R -rofess!onals must ha&e the
omfort /!th amb!gu!ty) It !s also r!t!al for $R -rofess!onals to ha&e enormous ab!l!ty to ae-t
feedba0 and /!ll!ngness to ae-t others -o!nt of &!e/)
A8%!%T7 TO OMM0N%ATE+ The organ!Eat!on eB-ets $R to be su-er ommun!ator) Dou
must be able to de&elo- !deas for hange, reate strong rat!onale for hange, be elo?uent hange
agent, !nfluene and /!n o&er 0ey sta0e holders, ons!ously de&elo- the art of ma0!ng -ro-osals
that /!ll be ae-ted and do not loose heart e&en !f there !s !n!t!al fa!lure)
SCA(E #F 'AD> ;for EXEC.TICE=
Arade sale of -ay
E8 Rs 86,I36< Rs 8H,I36
E2 Rs 88,223<Rs 8I,236
E2;A= Rs 82666<Rs 8I,366
EG Rs 8G,I36<Rs 89,I66
E4 Rs 8H,666<Rs 26,966
E3 Rs 8I,366<Rs 22,G66
EH Rs 89,366<Rs 2G,766
EI Rs 87,666<Rs 24,I36
EI;A= Rs 87,366<Rs 23,H66
E9 Rs 26,366<Rs 2H,366
E7 Rs 2G,I36<Rs 29,336
SCA(E #F 'AD> ;for N#N EXEC.TICE=
ARA,E SCA(E #F 'AD
*6 Rs GI36,66<Rs 3436,66
*8 Rs 4466,66<Rs 94G6,66
*2 Rs) 4I66,66<Rs 7686,66
*G Rs3666,66 <Rs 7376,66
*4 Rs 3466,66<Rs 86,G36
*3 Rs 3966,66<Rs 86,I76
*H Rs H266,66<Rs 88,266
*I Rs HI66,66<Rs 88,I36
*95s8 Rs IG66,66<Rs 82,H66
*75s2 Rs I766,66<Rs 8G,I66
*865sG Rs 9H66,66<Rs 84,726
*885s4 Rs 7G66,66<Rs 83,376
SA Rs 86,666<Rs 8H,666
All allo/anes and benef!ts5reo&er!es of /6 shall be at the same rate as a--l!able !n ase of non<
eBeut!&es !n the grade of /8)ne/ benef!ts5ad&anes, re!mbursement of ost of ne/s -a-er,
magaE!nes, ent!tlement for the tra&el by AC<G t!er, mult!-ur-ose ad&ane, furn!ture5household !tem
ad&ane, on&ergene ad&ane for sooter5motor yle and om-uter ad&ane as -art of /age
re&!s!on !rulated &!de no)43I52668 to /6 grade)
SERCICE AN, EM'(#DEE BENEFITS>
Rate of !nrement> <
8< /6 2)3L
2< /8</I G)6L
G< /9< /885s8s4 G)3L
4<eBeut!&e5selet!on grade 4)6L

,EARNESS A((#*ANCE ;,A=>
'er!od! re&!s!on means e&ery ?uarter /!th effet from 8
st
A-r!l, 8st :uly, 8st #t, and 8st :an) The
L of neutral!Eat!on /ould be 866L for em-loyees)
The ,A /ould be based on the L !nrease !n the ?uarterly a&erage of the AIC'I ?uarters end!ng,
Feb, May, Aug) and non<res-et!&ely o&er AIC'I ;8I69=;BASIS 87H6S866=
N#N<'RACTISINA A((#*ANCE ;N'A=>
N'A for om-any dotors shall be T 23L of bas!s -ay N'A /!ll not be ounted for any other
-ur-ose)
CITD C#M'ENSAT#RD A((#*NCE ;CCA=>
CCA /!ll be -a!d as the follo/!ng /)e)f 8)957I, based on the re&!sed lass!f!at!on of !t!es as
announed by the Ao&t) #f Ind!a)
FIE(,5S'ECIA( C#M'ENSAT#RD A((#*NCE>
FCA5SCA !s -ayable to the el!g!ble em-loyees -osted at -laes /here !ty om-ensatory allo/ane
!s not -ayable)
$#.SE RENT A((#*NCE ;$RA=>
Scope+ 4 $RA !s -ayable to the el!g!ble em-loyees /ho are not -ro&!ded /!th res!dent!al
aommodat!on by the om-any at -laes /here the om-any has !ts -ro1ets5un!ts5off!es)
A''(ICABI(ITD>
Em-loyees borne on the regular establ!shment of the om-any !nlud!ng -robat!oner, l!ne holders,
de-utat!on!sts, and -erson a--o!nted on ontrat bas!s)
,urat!on of Em-loyment>
C(ASS #F CITIES5'(ACES RATE #F $RA ;L #F 'AD=
A8 lass of !t!es ;,elh!, Mumba!, @ol0ata, Chenna!,
Bangalore and $yderabad=
G6L
;b= #thers RA lass !t!es 23L
PB8, B2 % C lass !t!es 83L
;d= .nlass!f!ed -laes 86L
The a--o!ntment on ad<ho bas!s !s done !n!t!ally for a -er!od of s!B month to one year and an be
eBtended u- to a maB!mum -er!od of t/o years on mer!ts of eah ase /!th the a--ro&al of the
Com-etent Author!ty) $o/e&er, !n eBe-t!onal !rumstanes, engagement on ad<ho bas!s beyond
a -er!od of t/o years an be made /!th a--ro&al of ,!retor ;$R=)
The om-etent Author!ty for a--o!ntment !n -ro1ets !s EBeut!&e ,!retor of the onerned reg!on
for ad<ho -osts !n eBeut!&e adre and for non<eBeut!&es Aeneral Manager of the -ro1et) For
a--o!ntments on ad<ho bas!s done from Cor-orate Center !n eBeut!&e adre the Com-etent
Author!ty !s ,!retor ;$R=)
*!th res-et to the ases not o&ered abo&e, CM, /ould be the Com-etent Author!ty)
Selet!on 'roedure>
,otors5 so!olog!sts5IAS fa!l!tators on ad ho bas!s are !ndued through selet!on -roess as done
!n the ases of regular em-loyment !)e) by ad&ert!sement or not!f!at!on to rele&ant !nst!tut!on)
Com-ensat!on -a0age>
The rate of om-ensat!on to the -ersons engaged on ad<ho bas!s !s f!Bed by or-orate enter /!th
the a--ro&al of the om-etent author!ty) The -resent rates of om-ensat!on are as under>
Sl)No) Ad<ho -ost Com-ensat!on
;Rs)=
Remar0s
8 So!olog!sts engage on adho<bas!s Rs) 86,6665< In add!t!on, med!al fa!l!t!es for
self and rent free
aommodat!on ;bahelors
aommodat!on at 'ro1ets= are
also adm!ss!ble)
Sl)No) M.A(IFICATI#N5EX'ERIENCE 'ADMENT F#R
A,<$#C
,#CT#RS
; -er month=
'ADMENT F#R CISITINA
,#CT#RS;'ER CISIT
BASIS=J
8 M,5MS !n rele&ant s-e!alty) Rs) 83,6665< -er
month
Rs) 8666<8866 -er half day
&!s!tJ ;MaB) Rs)836665< -er
month= (!m!ted to 83 half<day
&!s!ts !n a month)
2 MBBSK8years EB-er!ene or MBBSK'A
,!-loma !n rele&ant s-e!alty)
Rs)826665< -er
month

<<<<<<<
G $omeo-ath! ,egree5,!-loma of not less
than 4 years durat!on as !nluded !n the II
shedule of $omeo-ath! Central Coun!l
At, 87IG /!th 2 years -ost !nternsh!-
eB-er!ene) Cal!d l!ense to -rat!e !s
essent!al)
Rs)73665< -er
month
Rs)H23<I665<-er half day &!s!tsJ
;MaB) Rs)73665< -er month=)
(!m!ted to 83 half<day &!s!ts !n a
month)
4 Ayur&ed!s ,egree5,!-loma of not less than
4 years durat!on as -resr!bed for
a--o!ntment as Med!al #ff!er !n the Ao&t)
/!th 2 years -ost !nternsh!- eB-er!ene)
Cal!d l!ense for -rat!e !s essent!al)
Rs)73665< -er
month
Rs)H23<I665<-er half day &!s!tsJ
;MaB) Rs)73665< -er month=)
(!m!ted to 83 half<day &!s!ts !n a
month)
So!olog!st engaged on ad<ho bas!s>
M,5MS dotors or $omeo-ath! and Ayur&ed!s dotors ha&!ng establ!shed -rat!e of 9 years and
abo&e shall only be engaged as a &!s!t!ng onsultant)
,otors engaged on ad<ho bas!s may also be g!&en med!al fa!l!t!es for self and rent free
aommodat!on ;bahelors aommodat!on at -ro1et=
,E(EAATI#N #F '#*ERS RE(ATINA T# CARI#.S ACTICITIES IN RECR.ITMENT>
,elegat!on of -o/ers relat!ng to reru!tment shall be as -er rele&ant lauses of set!on CI%CII<A
of the ,#')
Indut!on le&els>
Non<eBeut!&es
.ns0!lled grou- *6 le&els
S0!lled grou- %e?u!&alent seretar!al And ler!al staff *G% *4 le&els
Su-er&!sory %e?u!&alent ategor!es SI % *I le&els
SC$E,.(E<II>
Coness!ons to and!dates belong!ng to the sheduled asts5tr!bes>
Reser&at!on of -osts, as -er the rosters -resr!bed by the go&t>
a) By o-en om-et!t!on ;!)e) through .'SC or by means of o-en om-et!t!&e test held by any other
author!ty= sheduled asts 83L sheduled tr!bes I U L and #BCS as -er the roaster g!&en !n
a--end!B<I)
b) #ther/!se sheduled asts 8H 25GL, sheduled tr!bes I U L and #BCs as -er the roaster g!&en !n
a--end!B<II)
) For d!ret reru!tment made on loal reg!onal bas!s, as !n the roster g!&en !n a--end!B<III)
The u--er age l!m!t /!ll be enhaned by 3 years !n ase of all adres5grou-s for SC5ST ategor!es
and by G years for #BC ategor!es)
Though the le&els of ?ual!f!at!ons shall not be lo/ered, the degree of atta!nment !n these
?ual!f!at!ons shall be lo/ered, for SC5ST ategor!es only e)g) !f the -resr!bed standard !s f!rst
lass degree, !t /!ll be relaBed to a degree)
For SC5ST ategor!es the eB-er!ene /!ll be relaBed by>
A maB!mum of one year !f -resr!bed<eB-er!ene !s G to 3 years)
A maB!mum of t/o years !f -resr!bed eB-er!ene !s H to 86 years)
No a--l!at!on fee !s re?u!red to be -a!d by and!dates belong!ng to SC5ST ategor!es -ro&!ded a
o-y of aste ert!f!ate !s enlosed /!th the a--l!at!on)
In ase of /r!tten test and !nter&!e/, 86L relaBat!on !n mar0s !s allo/ed to and!dates belong!ng to
SC5ST5#BC ategor!es)
.nder no !rumstanes /!ll the un!tes eBeeds these l!m!tat!ons unless the ha!rman %manag!ng
d!retors d!rets to alter these l!m!tat!ons de-end!ng on /hether or not the -oss!b!l!t!es of fulf!ll!ng
obl!gat!ons !n th!s regard are remote)
Coness!on to -ersons d!s-layed from the area a?u!red for the -ro1et>
In lo/er sales -referene should be g!&en to -ersons d!s-laed as a result of sett!ng u- ne/ un!ts,
-art!ularly !n ba0/ard and tr!bal areas es-e!ally to SC5ST)
Reser&at!ons of -osts for eB ser&!emen and de-endents of those 0!lled !n at!on)
Reser&at!on of &aan!es> for d!ret reru!tment 84852L of the &aan!es !n eah of the ategor!es
of lass III -osts % 24852L &aan!es !n eah of the ategor!es of lass IC -osts)
RelaBat!on regard!ng age l!m!ts eduat!onal ?ual!f!at!ons /!ll be as -er the d!ret!&e of the
go&ernment)
Shedule III
NT'C entral selet!on board /!ll be set u- /!th the follo/!ng onst!tut!on>
#ne member from amongst -ersons of em!nene and !ntegr!ty /!th a su!table ba0 ground !n
selet!on of -ersonnel suh as ret!red members of .'SC or former h!ef eBeut!&e5$eads of
re-uted organ!Eat!ons) $e ould be a--o!nted on a-art t!me but ont!nu!ng bas!s as onsultant or on
free and eB-enses bas!s)
A--o!nt!ng author!ty or any of h!s nom!nees from amongst off!ers !n sen!or most manager!al
adres !n the or-orate off!e)
Aeneral manager5$ead of the un!t or d!&!s!on onerned or !n the ase of or-orate off!e) $ead of
the d!&!s!on onerned)
Not less than one s-e!al!st ad&!sor !n the onerned s-e!al!Eat!on /hether from /!th!n or out s!de
the or-orat!on)
Re-resentat!&e of $R de-artment
Cha!rman of the board /!ll be the member from ;a= abo&e or !n h!s absene !n s-e!al ases)
Cha!rman of the or-orat!on or any of h!s nom!nees not belo/ the ran0 of de-uty general manger)
TRAININA SDSTEM IN NT'C
'$I(#S#'$D>
The bas! -h!loso-hy of the gu!del!nes !s to ma0e tra!n!ng an effet!&e !nstrument !n transform!ng
NT'C !nto a learn!ng organ!Eat!on)
#B:ECTICES>
The ob1et!&e of the gu!del!nes are to>
Ma0e learn!ng one of the fundamental &alues of the om-any)
Ensure &alue add!t!on through tra!n!ng to the o&erall bus!ness -roess)
Inst!tut!onal!Ee learn!ng o--ortun!t!es that su--lement /or0 eB-er!ene)
Integrate organ!Eat!onal and !nd!&!dual de&elo-ment needs)
Enable em-loyees to 0ee- abreast /!th the latest 0no/ledge and s0!lls and enable them to under
ta0e urrent and future res-ons!b!l!t!es)
'ro&!de l!n0age bet/een the d!fferent funt!onar!es of tra!n!ng at!&!ty)
'ro&!de l!n0age of tra!n!ng at!&!ty /!th the o&erall $uman resoure funt!on)
C#CERAAE>
The tra!n!ng shall o&er all regular em-loyees of the om-any nom!nated for tra!n!ng)
,EFINATI#NS>
Tra!n!ng> tra!n!ng shall be !nlud!ng tra!n!ng -rogrammes, a sem!nar, a on&ent!on, a /or0sho-,
and a sym-os!um) #r any other strutured learn!ng or de&elo-ment -rogrammers, based on
organ!Eat!onal needs and 5or tra!n!ng need analys!s)
Tra!n!ng year> tra!n!ng year shall mean one year ommen!ng from 8
st
A-r!l to G8
st
Marh of the
subse?uent year)
In house tra!n!ng -rogrammers> A tra!n!ng -rogrammers de&elo-ed and onduted /!th !n the
om-any, eBlus!&ely for the regular em-loyees of the om-any, /!th or /!thout the ass!stane of
eBternal ageny5!es)
EBternal tra!n!ng -rogrammers> a tra!n!ng -rogrammers de&elo-ed and onduted !n Ind!a, by an
out s!de ageny ;!es=, not eBlus!&ely for the em-loyees of the om-any, and to /h!h one or more
em-loyees of the om-any may be nom!nated)
'lanned !nter&ent!on> A grade5le&el5ategory /!se !n house tra!n!ng -rogrammers normally based
on tem-late ourse des!gn and !s used to !m-ro&e the om-eteny base of the em-loyees as felt
re?u!red)
Need based -rogrammers> A tra!n!ng -rogrammers, des!gned, de&elo-ed and onduted on the bas!s
of de&elo-ment needs felt and !dent!f!ed by the em-loyees onerned an the an the tra!n!ng needs
form)
S-e!f!ed !nter&ent!on> an eBternal tra!n!ng -rogrammers or an !n< house tra!n!ng -rogrammers
other than a -lanned !nter&ent!on or a need<based -rogrammers onduted to !m-ro&e erta!n
s-e!f!ed om-eten!es, as felt neessary to !m-ro&e erta!n s-e!f!ed om-eten!es, as felt
neessary to the organ!Eat!on)
C(ASSIFICATI#N #F TRANINA NEE,S ;for need<based -rogrammers=>
ESSENT%A!+ ,e&elo-ment needs /h!h !f not met may effet the -erformane)
-ES%RE8!E+ ,e&elo-ment needs, /h!h are neessary for -ersonal de&elo-ment and gro/th)
SHORT4TERM+ ,e&elo-ment NEE,S To be fulf!lled for the !mmed!ate 1ob -erformane)
!ON/ TERM+ ,e&elo-ment needs /h!h are needed to be fulf!ll!ng for the future 1ob
-erformane, !n the neBt t/o years or so)
TRAN%N/ TAR/ETS+
It shall be endea&or of the om-any to -ro&!de se&en man<days of tra!n!ng !n a tra!n!ng year to
e&ery em-loyee) Em-loyees shall ma0e full use of the use of the tra!n!ng systems to su--ort th!s
endea&or)
AAENCIES #F TRAININA>
The agen!es that shall deal /!th the tra!n!ng of the em-loyees !n the om-any shall !nlude>
'o/er management !nst!tute> 'MI shall be a-eB tra!n!ng !nst!tute and the nodal ageny for the
tra!n!ng of the om-any) It shall ater to the ad&ane tra!n!ng need of all eBeut!&es of the om-any)
In ase of em-loyees of the or-orate enter, !t shall ater to the tra!n!ng need of both eBeut!&es
and non<eBeut!&es) It shall s-e!al!Ee !n management de&elo-ment and ad&aned tehn!al areas
!nlud!ng !nformat!on tehnology and shall ser&e as 0no/ledge d!ssem!nat!on enter for the
om-any as /hole) It /!ll also engage !n researh and onsultany)
.n!t tra!n!ng enters> un!t<tra!n!ng enters shall ater to the tra!n!ng and de&elo-ment needs of the
em-loyees of the res-et!&e un!ts)
St!mulator tra!n!ng enters> the st!mulat!ng tra!n!ng enters at @orba % @a/as 'o/er 'lants
des!gned to -rodue real t!me beha&!ors of thermal and gas modules res-et!&ely, shall ater to the
needs of the or-orat!on) In add!t!on, de-end!ng on the a&a!lab!l!ty of the resoures)
The st!mulator tra!n!ng enters /!ll also -ro&!de tra!n!ng to eBternal agen!es5 organ!Eat!ons, on
ommer!al terms)
Reg!onal $R grou-> Reg!onal $R grou- shall ater to the tra!n!ng and de&elo-ment of the
em-loyees of the res-et!&e reg!on) *here e&er !t !s not feas!ble for the un!t tra!n!ng enters to
organ!Ee s-e!f! -rogrammes) Reg!onal $R grou- /ould organ!Ee suh a -rogrammer for the
em-loyees !n the ent!re reg!on)
Cor-orate $R grou-> or-orate $R grou- shall oord!nate eBternal tra!n!ng -rogrammers for all the
em-loyees of the or-orate enter) It /ould also o ord!nate s-e!f!ed !nter&ent!on for the targeted
grou-s)
,e-artmental tra!n!ng oord!nators> the head of eah de-artment /ould nom!nate an eBeut!&e /ho
shall, bes!des h!s normal funt!onal ass!gnments, oord!nate tra!n!ng and related matters of the
em-loyees of the de-artment) It shall be res-ons!b!l!ty of the de-artmental tra!n!ng oord!nators for
ondut!ng tra!n!ng analyEe and so ensur!ng nom!nat!ons of the em-loyees of the de-artment
onerned to the tra!n!ng that the tra!n!ng targets of I man days of tra!n!ng for e&ery em-loyee !n
e&ery !s ah!e&ed)
TRAININA NEE, ANA(DSIS ;TNA=>
The ob1et!&es of tra!n!ng Needs analys!s are to>
Systemat!ally !dent!fy de&elo-ment needs of the em-loyees)
Integrate so<!dent!f!ed and !nd!&!dual needs /!th organ!Eat!onal needs)
Enhane rele&ane and ae-tane of tra!n!ng -rogrammers)
Em-loyees /ould !dent!fy the!r needs one !n t/o years) Th!s !s as -er Tra!n!ng 'lan Im-lemented
!n 8779)
Eah em-loyee /!ll !dent!fy h!s5her tra!n!ng needs !n a maB!mum of four years of onsultat!on /!th
h!s re-ort!ng off!er) The tra!n!ng needs should be related to em-loyees -resent res-ons!b!l!t!es and
h!s l!0ely areas of future ass!gnments)
Tra!n!ng needs should be lass!f!ed as essent!al or des!rable along /!th t/o t!me frames of short<
term ;for !mmed!ate -erformane= and long<term ;for future -erformane !n neBt t/o years and so
on=)
The !dent!f!ed needs /ould be -r!or!t!Eed !n the follo/!ng manner and /ould be addressed
aord!ngly>
a) 'r!or!ty A Essent!al Short<term
b) 'r!or!ty B ,es!rable Short<term
) 'r!or!ty C Essent!al long<term
d) 'r!or!ty , ,es!rable long<term
In ase of eBeut!&es, the eBeut!&es onerned !n the onsultat!on /!th h!s5her re-ort!ng off!er
/ould do tra!n!ng needs)
In ase of non<eBeut!&es, the re-ort!ng off!er /ould do Tra!n!ng needs !n form of>
The de-artmental tra!n!ng oord!nator shall tr!gger the TNA eBer!se from 8
st
Se-tember, e&ery
seond yearF /!th the d!str!but!on of the tra!n!ng need form )he 5she /ould onsol!date 5subm!t the
f!lled u-) Tra!n!ng need form of both the eBeut!&e % non<eBeut!&e of h!s 5her de-artment
onerned to the res-et!&e tra!n!ng enter by G6
th
#tober)
In ase 'ro1et 5 Stat!ons 5.n!ts, based suh Tra!n!ng Need form, a de-artment /!se analys!s /ould
be done by the tra!n!ng enter and d!sussed /!th the s!te management omm!ttee5$eads of
,e-artment for e&ol&!ng yearly tra!n!ng alendar for neBt t/o years, by 83
th
No&ember)
In ase of ad&ane tra!n!ng needs /here !t !s not -oss!ble for the tra!n!ng enters des!gn and
ondut -rogrammers, the same /ould be for/arded to 'MI, for des!gn!ng and ondut!ng
om-any le&el -rogrammers and !nor-orat!on of the same !n Tra!n!ng Calendar)
Tra!n!ng Needs eB-ressed by only fe/ em-loyees and !s not be able to des!gn and ondut
-rogrammers at the -ro1et5stat!on le&el) the head of the -ersonnel5$R /!ll eB-lore the -oss!b!l!ty
of ondut!ng the -rogrammers at reg!on le&el, e!ther !n reg!onal head?uarters or any other
-ro1ets5stat!ons !n the reg!on)
So that the tra!n!ng needs are not left unf!lled for the /ant of number of em-loyees)
In ase of om-any le&el need<based -rogrammers, the tra!n!ng needs analys!s for/arded by
!nd!&!dual -ro1et5stat!ons and or-orate enter /ould be onsol!dated by the 'MI and the yearly
tra!n!ng alendar /ould be -re-ared aord!ngly by end February)
TRAININA C#,E ,IRECT#RD>
A tra!n!ng ode d!retory l!st!ng out odes for the &ar!ous tra!n!ng ourses5-rogrammers shall be
e&ol&ed, ma!nta!ned and !rulated by 'MI for lass!f!at!on and om-!lat!on of tra!n!ng needs
!dent!f!ed and tra!n!ng -rogrammers attended by the em-loyees)
The need may be analyEed on the bas!s of tra!n!ng ourse ode g!&en !n the ode d!retory) All suh
odes /h!h do not a--ear !n the d!retory, /ould be /r!tten as RAAAA for !n!t!al ons!derat!on
5reg!strat!on) Subse?uently th!s /ould be re-orted to the EMI for !nlus!on !n the ode d!retory)
TRAININA CA(EN,AR>
The heads of tra!n!ng from the -ro1et5stat!on /!ll meet !n the reg!onal head?uarters dur!ng the 8
st
/ee0 of :anuary to share tra!n!ng alendars) They /ould also -ro&!de !n-ut to R$M5'MI regard!ng
-rogrammers to be ass!gned to R$M5'MI, from out of the tra!n!ng need !dent!f!ed by the
em-loyees for the!r res-et!&e -ro1ets) Eah tra!n!ng enter5'MI shall br!ng out, by 83
th
Feb e&ery
year, a tra!n!ng alendar, s-e!fy!ng shedules for the -rogrammers, both -lanned !nter&ent!ons and
need based !nter&ent!on, -lanned to be onduted by dur!ng the follo/!ng tra!n!ng year)
Eah tra!n!ng enter should !rulate on b! monthly bas!s alendar of -rogrammers sheduled for
the neBt t/o months to $#,s and other tra!n!ng agen!es)
The tra!n!ng alendars of &ar!ous tra!n!ng enters and of 'MI /ould be /!dely made a&a!lable to
de-artment5set!ons at all -lant5 off!es) Co-!es of the tra!n!ng alendar /!ll also be 0e-t !n the
entral l!brary of the un!t) Co-!es of the tra!n!ng alendar of one -ro1et5stat!on /ould be !rulated
to other tra!n!ng enters and 'MI by 83
th
Marh, for need based ut!l!Eat!on)
N#MINATI#N SDSTEM>
The ob1et!&e of the nom!nat!on system are>
To ensure that the em-loyees are nom!nated to tra!n!ng !n area, /h!h are rele&ant to the!r dut!es or
/h!h ha&e been !dent!f!ed, as the!r de&elo-ment needs)
To ensure the o--ortun!t!es to attend tra!n!ng -rogrammers are a&a!lable to all em-loyees to ah!e&e
the tra!n!ng target of I man<days of tra!n!ng !n a tra!n!ng year for eah em-loyee)
N#MINATI#N F#R TRAININA 'R#ARAMMES>
'lanned Inter&ent!on>
The tra!n!ng enter5'MI /ould send to de-artmental tra!n!ng oord!nators, shedules for the neBt
three -rogrammers of a -lanned !nter&ent!on, /ho !n turn /!ll see0 -referenes for nom!nat!on
from the em-loyees !n the target grou- and send the l!st of the em-loyees to the tra!n!ng
enter5'MI)
#n the bas!s of the -referene ree!&ed for nom!nat!ons, the tra!n!ng enter5'MI shall send
onf!rmat!on)
Need Based>
The tra!n!ng enter /!ll ensure that the em-loyees are normally nom!nated to the -rogrammers
related to tra!n!ng needs !dent!f!ed)
An em-loyee !nterested !n attend!ng any of the tra!n!ng -rogrammers !nluded !n the tra!n!ng
alendar of the tra!n!ng enter of res-et!&e un!t or 'MI should for/ard h!s5her re?uest for
nom!nat!on, through the re-ort!ng off!er, at least t/o /ee0s before the ommenement of the
-rogrammers)
EXTERNA( TRAININA>
Em-loyees may generally be ons!dered for nom!nat!on to tra!n!ng -rogrammers only !n areas
!dent!f!ed !n tra!n!ng needs analys!s and after &er!fy!ng !f a s!m!lar -rogramme !s be!ng onduted
!n house dur!ng the year)
Tra!n!ng enters shall, as far as -oss!ble, try to -ro&!de tra!n!ng to the em-loyees !n house)
Em-loyees /!ll normally be nom!nated for eBternal -rogrammers only for ad&aned -rogrammers
or /here ondut!ng the -rogrammers !n house !s n!t feas!ble)
The author!t!es om-etent to nom!nate for eBternal tra!n!ng -rogrammers are g!&en belo/>
A
For a -er!od u- to 2 /ee0s !n eah Case !n res-et of em-loyees u- to
EH le&el)
E,5AM5$EA, #F
T$E 'R#:ECT
8
2
For a -er!od u- to 4 /ee0s !n res-et of em-loyees u- to EH
And u- to 2 /ee0s !n res-et of EI)
E,
B
For -er!od u- to 2 /ee0s !n res-et of em-loyees u- to E4 le&el AM
8
2
For -er!od u- to4 /ee0s !n res-et of em-loyees u- to E4 and u- to 2
*ee0s !n res-et of em-loyees !n E3 to EI le&el) E,
G Full -o/er Funt!onal d!retor
S'ECIFIE, INTERCENTI#NS>
The author!t!es om-etent to a--ro&ed s-e!f!ed tra!n!ng -rogrammers are g!&en belo/>
'lant le&el !nter&ent!onVVV)))$EA, #F T$E '(ANT
Reg!onal le&el !nter&ent!onVV)E, #F T$E REAI#N
Com-any le&el !nter&ent!onVVF.NCTI#NA( ,IRECT#R
*!th the &!e/ to ah!e&e the tra!n!ng targets of an ah!e&e of I man days !n a tra!n!ng year for eah
em-loyee, the tra!n!ng enter along /!th the de-artmental tra!n!ng oord!nator /!ll -er!od!ally
-re-are a l!st of em-loyees /ho ha&e not attended any tra!n!ng -rogrammers or had not yet
om-leted an a&erage of I man days of tra!n!ng) Nom!nat!ons should generally be based on th!s l!st)
The l!st should be made a&a!lable to all em-loyees)
'RE<'R#M#TI#NA( TRANINA F#R SC5ST EM'(#DEES>
The de-artmental tra!n!ng oord!nator shall ensure that em-loyees of SC5ST ategor!es nom!nated
are ade?uately nom!nated to the tra!n!ng -rogrammer) The tra!n!ng enters5'MI5or-orate $R
grou- shall also endea&or to organ!Ee -re<-romot!onal tra!n!ng -rogrammers eBlus!&ely for the
SC5ST em-loyees)
CATEA#RISATI#N #F 'R#ARAMMES>
#N the bas!s of the durat!on, tra!n!ng -rogrammed /ould be lass!f!ed as>
Short< durat!on <<<<<<maB!mum of three years)
Med!um<durat!on<<<<<4 days or 86 days tra!n!ng)
(ong<durat!on<<<<<<<<<abo&e 86 days tra!n!ng)
(IMIT #F T$E N.MBER #F 'R#ARAMMES>
An em-loyee may be nom!nated for tra!n!ng -rogrammers /!th !n the l!m!ts st!-ulated here !n>
Short <<<<<<<<<<<<<<<<<<<<< maB!mum of G !n a year
Med!um <<<<<<<<<<<<<<<<<< maB!mum of 2 !n a year
(ong <<<<<<<<<<<<<<<<<<<<<< one !n 2 years
INF#RMATI#NS REA.AR,INA N#MINATI#NS>
An em-loyee /!ll normally be !nformed through h!s re-ort!ng off!er, by the tra!n!ng Ageny,
regard!ng h!s5her nom!nat!on for the -rogrammed -referably /!th the not!e of>
G days !n ase of short durat!on -rogrammers
I days !n ase of med!um durat!on -rogrammers
2 /ee0s !n ase long durat!on -rogrammers)
$o/e&er, /here &erbal or any other form of onurrene of -art!!-ant and the $ead of The
,e-artment !s obta!ned, the -er!od of not!e ould be less)
N#N<ATTEN,ANCE5ABSENCE FR#M TRAININA 'R#ARAMME>
Non<attendane of any tra!n!ng -rogrammers for /h!h an em-loyee has been nom!nated /!ll be
allo/ed only on the bas!s of a--ro&al by>
$ead of the de-artment <<<<<<<<<<<<<<< all non<eBeut!&e
$ead of the -ro1et <<<<<<<<<<<<<<<<<<<< u- to E4
AM at CC <<<<<<<<<<<<<<<<<<<<<<<<<<<<<< u- to EI
Funt!onal ,!retor <<<<<<<<<<<<<<<<<< Full -o/ers
Commun!at!on regard!ng the !nab!l!ty to attend to the -rogrammers should be !nt!mated to the
Tra!n!ng Ageny at least 8 day before the -rogrammers of short durat!on, G days for the
-rogrammers of med!um durat!on and 8 /ee0 !n ase of the -rogrammers of long durat!on)
*here an em-loyee has been nom!nated and has absented h!mself or /!thdre/ !n the m!dst of the
-rogrammers or has -art!ally attended the -rogrammers /!th out g!&!ng ade?uate not!e and
ade?uate reasons for the same, the ost of the -rogrammers may be reo&ered from the monthly
salary of the em-loyee !n !nterest free ade?uate monthly !nstallment /!th !n the year)
The Tra!n!ng Ageny, /!th !n 2 days from the ommenement of the -rogrammers, shall ta0e u-
/!th the Re-ort!ng #ff!er ases of absene or /!thdra/al)
TRAININA ,ATABASE>
Tra!n!ng Centers should ma!nta!n a database of tra!n!ng deta!ls of all em-loyees of res-et!&e un!t,
/h!h shall be !nlude>
Tra!n!ng needs !dent!f!ed
Tra!n!ng -rogrammers nom!nated
The tra!n!ng enters should also ma!nta!n deta!ls of the -rogrammers onduted, tra!n!ng osts and
all other s!m!lar format!ons)
'MI /ould ma!nta!n tra!n!ng database for all em-loyees)
Tra!n!ng deta!ls /!ll be -er!od!ally u-dated !n the -ersonal f!les of the em-loyees, for /h!h the
tra!n!ng ageny should for/ard the deta!ls of the nom!nat!on5attendane5absene of em-loyees to
the $ead of the 'ersonnel onerned)
'RE<TRAININA ECA(.ATI#N>
're<tra!n!ng e&aluat!on !s a!med at detet!ng shortom!ng !n the -rogrammers des!gn before the
ommenement of the -rogrammers) For th!s, !n ase of all the !n house and long durat!on
-rogrammers, the Tra!n!ng Center5'MI5$R Arou-, as the ase may be, shall re&!e/ the
-rogrammers des!gn, ontent et) !n the l!ght of feedba0 obta!ned from sam-le of -art!!-ants)
'R#ARAMME ECA(.ATI#N>
The tra!n!ng enter5'MR5$R grou-, as the ase may be, shall see0 -art!!-ant feed ba0 at the end
of the tra!n!ng -rogrammers !n the -rogrammers feed ba0 form for ma0!ng
mod!f!at!ons5!m-ro&ements !n the future -rogrammers)
IM'ACT ASSESSMENT>
It !n&ol&es measur!ng the hange !n the 1ob beha&!or of the em-loyee on aount of the learn!ng
dur!ng the tra!n!ng -rogrammers) The !nformat!on /ould be olleted through the !m-at
assessment form ;IAF= after om-let!on of H months of -rogrammers)
're tra!n!ng e&aluat!on !s re?u!red !n ase of long durat!on -rogrammers)
'R#ARAMME ECA(.ATI#N RE'#RT>
After !m-at assessment, tra!n!ng enter5'MI5$R grou- as the ase may be, /ould -re-are a
'R#ARAMME ECA(.ATI#N RE'#RT !nase of long durat!on -rogrammers and -lanned
!nter&ent!ons of durat!on of not less than 86 tra!n!ng days and !rulate to all the -art!!-ants
onerned)
$#N#RARI.M F#R FAC.(TD>
$onorar!um of faulty, both !nternal and eBternal for tra!n!ng -rogrammers /ould be regulated as
-er eBtent rules on " honorary rates and other tra!n!ng related eB-enses+
TEM'(ATE C#.RSES>
'MI5or-orate $R grou- /!ll des!gn tem-lates for tra!n!ng -rogrammers !n areas l!0e att!tud!nal
tra!n!ng, !nformat!on tehnology, eBeut!&e de&elo-ment -rogrammers et), for br!ng!ng about
un!form!ty aross the om-any !n !m-ortant areas of tra!n!ng)
Sess!ons of Doga5med!tat!ons and &alue shall be !nluded !n all !n house tra!n!ng -rogrammers of
med!um durat!on and long durat!on ategor!es)
S$ARINA #F (EARNINA>
Em-loyees /ho ha&e attended the tra!n!ng -rogrammers shall normally share the learn!ng /!th
other em-loyees !n -laes l!0e -rofess!onal !rles, ?ual!ty !rle et)
AENERA(>
The system shall be re&!e/ed from t!me to t!me to 0ee- !t !n l!ne /!th the latest trends !n the area of
TRAININA and ,ECE(#'MENT) The management reser&es the r!ght to mod!fy, anel, add, or
amend any of these -ro&!s!ons at any t!me)
A,CANCE, TRAININA ABR#A,>
So-h!st!ated and ad&aned tehnology base of the N)T)')C)s -o/er stat!ons re?u!re tra!n!ng of
eB-er!ened eng!neers !n -o/er organ!Eat!ons of ad&aned ountr!es, to -ro&!de the neessary
eB-osure on ne/ de&elo-ments !n eng!neer!ng and management f!elds) In th!s onnet!on neessary
arrangements ha&e been made for !m-art!ng s-e!f! need based tra!n!ng !n o-erat!ons and
ma!ntenane to -ersonnel do/n the l!ne)
The board of d!retors !n the 2G3
th
meet!ng on 87
th
:une 2662 has a--ro&ed gu!del!nes for the
nom!nat!ons for fore!gn tra!n!ng)
The sal!ent features of the tra!n!ng gu!del!nes for !m-lementat!on as under>
A''(ICABI(ITD>
The nom!nat!ons for fore!gn tra!n!ng /ould be a--l!able to all nom!nat!ons of regular em-loyees
of the om-any to any fore!gn tra!n!ng ha&!ng fore!gn om-onent !nlud!ng onferenes, sem!nars,
/or0 sho-s, study tours, but does not o&er bus!ness tours5&!s!ts)
C#CERAAE>
All regular em-loyee of the om-any)
S-onsorsh!- of young -rofess!onals of NT'C
CM, % d!retors at least one !n a year)
EBeut!&e d!retors
Em-loyee on de-utat!on !s not el!g!ble for fore!gn tra!n!ng) $o/e&er sen!or -os!t!ons /h!h are
normally f!lled through de-utat!on l!0e CC# may be el!g!ble for the tra!n!ng)
The tra!n!ng should be l!n0age to the 1ob5 res-ons!b!l!ty d!sharged by the em-loyee)
In order to der!&e benef!t of fore!gn tra!n!ng !ts -ro-osed that at least one year balane ser&!e may
be om-ulsory !n res-et of E,s and AMs )CM, may relaB th!s ond!t!on)
S!m!larly 0ee-!ng !n &!e/ the budget -ro&!s!ons, the number of eBeut!&es to be de-uted, number
of fore!gn tra!n!ng that an eBeut!&e !s de-uted et) /ould be de!ded by management t!me to t!me)
'R#CESS #F N#MINATI#N>
Cor-orate $R, /ould /or0 out annual -lan !n onsultat!on /!th onerned funt!onal d!retors to
fa!l!tate a -lanned !m-lementat!on of the fore!gn tra!n!ng)
The -ro-osal for nom!nat!on /ould be as -er the gu!del!nes for nom!nat!ons for fore!gn tra!n!ng
and a&a!lab!l!ty of budget)
The ent!re -ro-osal for the fore!gn tra!n!ng /ould be -roessed by $R, for a--ro&al of CM,
through onerned funt!onal d!retor) Thus the fore!gn tra!n!ng -ro&!des a f!eld for the /!de s-read
de&elo-ment of the -ersonnel of the organ!Eat!on)
'ERF#RMANCE MANAAEMENT SDSTEM
Introdut!on to -erformane management system ;'MS=
'h!loso-hy of -erformane management system> "To bu!ld a ulture of -erformane by al!gn!ng
!nd!&!dual and organ!Eat!onal ob1et!&es and enourag!ng o-en ommun!at!on and ont!nuous
feedba0)+
#b1et!&es>
To aom-l!sh the o&erall organ!Eat!onal &!s!on and m!ss!on by l!n0!ng !nd!&!dual -erformane to
om-any ob1et!&es)
To asade om-anys strateg! goals to !nd!&!dual le&el
To -romote -rofess!onal eBellene
To enourage t/o</ay ommun!at!on bet/een eBeut!&e and the re-ort!ng off!er and br!ng about
trans-areny !n the -erformane assessment -roess)
To e&aluate the -otent!al of the eBeut!&e to assume h!gher res-ons!b!l!t!es !n the organ!Eat!on)
To -ro&!de a resoure of talent for meet!ng the organ!Eat!ons gro/th re?u!rements through a
-roess of ma--!ng the om-eten!es and -otent!al of eBeut!&es)
To translate future s0!ll re?u!rements of the organ!Eat!on !nto !nd!&!dual de&elo-ment -lans)
To !dent!fy h!gher -erformers and reogn!Ee them through re/ards and !nent!&es, and
To fa!l!tate fulf!llment of !nd!&!dual as-!rat!ons)
A--l!ab!l!ty>
'MS !s a--l!able to all eBeut!&es of NT'C ;E8<E7=
EBeut!&es /ho 1o!n NT'C on de-utat!on or those reta!n!ng l!en /h!le !n ser&!e of NT'C are also
o&ered by th!s sheme
EBeut!&es /ho 1o!n the m!ddle of the 'MS yle ;see neBt set!on=, but ha&e ser&ed For a
m!n!mum -er!od of three months
NT'C eBeut!&es /ho are on seondment or are lent on ser&!e to subs!d!ar!es and 1o!nt entures
/!th NT'C management)
'MS CDC(E>
'erformane Asssesment Dears
'erformane assessment years ha&e been set u- as follo/s>
For EH and abo&e>
The -erformane assessment year ommenes from 8
st
A-r!l of eah year and ont!nues unt!l G8
st
Marh of the follo/!ng year
For E8<E3>
The -erformane assessment ommenes from 8
st
:anuary of eah year and ont!nues unt!l G8
st
,eember of the same year)
'MS 'R#CESS
The 'MS -roess !s broadly d!&!ded !n to the follo/!ng stages>
W 'erformane 'lann!ng
W M!d Re&!e/
W Annual Assessment
W Normal!Eat!on
W Feedba0, Coah!ng and Counsel!ng
W 'erformane 'lann!ng
'erformane 'lann!ng !s the -roess of>
,ef!n!ng eB-etat!ons !)e) the /or0 to be done, the results5targets to be ah!e&ed and S0!lls5
Com-eten!es needed to ah!e&e these ob1et!&es)
Sett!ng "Measures+ and "Targets+, determ!n!ng -r!or!t!es and /e!ghtages of results to be ah!e&ed)
Ident!fy!ng and alloat!ng a--ro-r!ate resoures ;suh as man-o/er, tools, tra!n!ng, budget et)= to
enable the eBeut!&e to ah!e&e the targets) *h!le def!n!ng /or0 ob1et!&es and measures, !t !s
neessary to ensure)
Aoal5Targets5ob1et!&es are SMART ;S-e!f!, Measurable, agreed, Real!st! and T!me bound=
Results are substant!ally /!th!n the eBeut!&es ontrol
Measures relate to results
,ata !s a&a!lable for measurement
Agreement on mutually agreeable and ah!e&able -erformane targets !s arr!&ed at after suff!!ent
d!suss!on bet/een re-ort!ng off!er and eBeut!&e has ta0en -lae)
MI, DEAR RECIE*>
'erformane management !s not an e&ent but an ongo!ng -roess) M!d year re&!e/ hel- !n the
follo/!ng /ays><
Re!nfor!ng good -erformane !n t!me)
.-dat!ng the status of targets !)e) -rogress re&!e/
Ident!fy!ng areas for "m!d<ourse+ orret!on
Re&!s!ng @'As and goals, !f neessary
Assess!ng resoure and s0!ll re?u!rements affet!ng the !nd!&!duals
'erformane>
,!suss!on and feedba0 on funt!onal om-eten!es, manager!al om-eten!es, -otent!al
om-eten!es and ore &alues atual!Eat!on)
'ro&!d!ng early /arn!ngs of non<-erformane, !)e) a&o!d!ng year<end sur-r!ses)
Coah!ng and Counsel!ng>
Coah!ng !s an on<the<1ob a--roah to hel- !nd!&!duals to de&elo- and ra!se the!r s0!lls and le&els
of om-etene) Coah!ng ty-!ally ons!sts of>
Ma0!ng eBeut!&es a/are of ho/ /ell they are -erform!ng and the!r -resent le&el of 0no/ledge and
s0!ll)
'ro&!d!ng gu!dane to !nd!&!duals to enable them to om-lete the!r /or0 sat!sfator!ly)
Mot!&at!ng !nd!&!duals to learn ne/ s0!lls and de&elo- themsel&es)
Fa!l!tat!ng !nd!&!duals to ra!se the!r le&el of ontr!but!on and ah!e&ement)
Counsel!ng !n the 'MS onteBt essent!ally !s a -roess by /h!h eBeut!&es an ree!&e ass!stane
!n sort!ng out !ssues and related to urrent and future res-ons!b!l!t!es and as-!rat!ons) Therefore,
re-ort!ng off!er re?u!red to enourag!ng !nd!&!duals to -lan for the!r o/n self<de&elo-ment) The
-roess of ounsel!ng !s through>
Reogn!t!on and understand!ng of eB!st!ng strengths)
Em-o/er!ng, !)e) enabl!ng the !nd!&!dual to reogn!Ee the!r o/n -roblems and eB-ress!ng the same)
Fa!l!tat!ng at!on through gu!dane and eB-ert!se, !)e) fa!l!tat!ng the -roess /hereby the
!nd!&!dual e&aluates alternat!&es and formulates at!on -lans to ah!e&e the most su!table ourse of
at!on)
$el-!ng !nd!&!duals to ta0e o/nersh!- of the outomes of the!r hosen at!on)
Coah!ng and Counsel!ng together at as a feedba0 mehan!sm for the !nd!&!dual on h!s5her
-erformane) Re&!e/er5Re-ort!ng #ff!er to the eBeut!&e often uses !t)
'MS l!n0age /!th other $R systems
'erformane management has muh /!der !m-l!at!on than -urely !m-ro&!ng !nd!&!dual
-erformane !n the g!&en year )'MS -ro&!des the bas!s for ah!e&!ng a number of fundamentals
a!ms of $R strategy for the organ!Eat!on as ment!oned belo/
(!n0age /!th tra!n!ng and de&elo-ment system
'MS lays strong em-has!s on ont!nuous learn!ng and de&elo-ment) The t/o /ay ommun!at!on
bet/een re-ort!ng off!er and eBeut!&es reates an en&!ronment of trust and self learn!ng)
'MS !s the bas!s for the organ!Eat!on to ma!nta!n data on an !nd!&!duals s0!ll ga-s, ta0e neessary
at!on to meet the tra!n!ng needs, use !t foe fore!gn tra!n!ng5 ass!gnments and om-any s-onsorsh!-
of long term eduat!onal -rogrammers et)
'MS /ould also -ro&!de the means to determ!ne the ollet!&e le&el of om-eten!es and strength
a&a!lable /!th!n the organ!Eat!on as /ell as ga-s for -lann!ng for organ!Eat!onal de&elo-ment
!n!t!at!&es)
(earn!ng and de&elo-ment !n!t!at!&es fundamentally rest /!th the !nd!&!dual /!th the organ!Eat!on
fa!l!tat!ng the same through reat!ng a learn!ng en&!ronment and -ro&!d!ng a su!table o--ortun!t!es
et) The eBeut!&e /ould be res-ons!ble for ma0!ng use of the same to the maB!mum eBtent
-oss!ble)
(IN@AAE *IT$ RE*AR,S SDSTEM>
'MS !s tool for re/ard!ng suess5ah!e&ements and ontr!but!on of !nd!&!dual to mot!&ate them to
ont!nuously str!&e for eBellene !n the!r res-et!&e res-ons!b!l!t!es)
It /ould -ro&!de !n-uts to the organ!Eat!ons re/ards -rogrammers)
'MS results /!ll be used to !dent!fy h!gher -erformers for the -ur-ose of re/ards and reogn!t!on)
Add!t!onally, !t /ould be used to a!d ounsel!ng for !m-ro&!ng -erformane and deal!ng /!th
ons!stent non<-erformane)
The deta!l -roesses and systems are outl!ned !n the re/ards -ol!y)
(!n0age /!th areer de&elo-ment system
'MS result of the eBeut!&es /ould be used one of the !n-uts !n the areer de&elo-ment system) It
/ould -ro&!de !n-uts for assess!ng an !nd!&!duals read!ness for h!gher res-ons!b!l!ty and areer
ad&anement)
'MS !n-ut /ould also hel- !n de!s!ons relat!ng to 1ob rotat!on and -laement !n s-e!al
ass!gnments ommensurate /!th demonstrated -otent!al) The deta!l -roesses and systems relat!ng
to th!s are outl!ned !n the areer de&elo-ment -ol!y)
The 'MS form
The 'MS form !s d!&!ded !nto I -arts
8) 'erformane -lann!ng and assessment ;-art<I=
,ash board of 0ey -erformane areas ;@'As= ;-art<IA=
,eta!ls of @'A ;-art IA=
M!d re&!e/ ;-art IB=
2) Re&!sed @'As ;!nase of hange dur!ng m!d year re&!e/=
Com-eteny assessment ;-art<II=
Funt!onal5tehn!al om-eten!es ;-art<IIA=
Manager!al om-eten!es ;-art<IIB=
G) Core &alues ;-art<III=
4) 'otent!al om-eten!es ;-art<IC=
3) S-e!al ah!e&ements ;-art<C=
H) Total mar0s ;-art<CI=
I)Ind!&!dual tra!n!ng and de&elo-ment -lan ;-art<CII=
'erformane -lann!ng ;Refer to -arts I and II of 'MS form=
'erformane -lann!ng !s to be done through a -roess of d!suss!on bet/een eBeut!&e and the
re-ort!ng off!er to arr!&e at the -erformane targets for the 0ey -erformane areas ;@'As=) It shall
be the res-ons!b!l!ty of the re&!e/!ng off!er to ensure that @'As !dent!f!ed ha&e suff!!ent " streth
targets+ asaded do/n to ah!e&e !nd!&!dual eBellene) The re-ort!ng off!er shall not be belo/
the ran0 of manager ;E3=)
In the beg!nn!ng of the assessment year, the onerned $R de-artment shall !rulate the rele&ant
'MS forms to the re-ort!ng off!ers for -erformane -lann!ng /!th the res-et!&e eBeut!&es)
The re-ort!ng off!er /!ll then send the 'MS form to eah eBeut!&e re-ort!ng to h!m /!th a
o&er!ng letter !n&!t!ng h!m to -art!!-ate !n the -erformane -lann!ng -roess !nd!at!ng t!me and
&enue and re?uest!ng the eBeut!&e to om-lete the rele&ant set!ons of the form -r!or to meet!ng)
Ident!fy!ng @'As
The table ent!tled "dash board of the 0ey -erformane areas+ ;-art<IA= !s summary of the deta!led
@'As to be f!lled u- by the eBeut!&e after the d!suss!on /!th re-ort!ng off!er !n the subse?uent
-ages of the 'MS form)
In the beg!nn!ng of the year, rele&ant @'As are !dent!f!ed us!ng the @'A d!retory as referene tool)
@'As may be enhaned or mod!f!ed de-end!ng u-on the bus!ness5 funt!onal -lans for the rele&ant
year as /ell as the s-e!f! role of the !nd!&!dual after the d!suss!ons /!th the re-ort!ng off!er)
The @'As should be asaded !n an o-en and trans-arent manner /!th eah re-ort!ng off!er
shar!ng h!s5her @'As and targets /!th all the eBeut!&es re-ort!ng to h!m 5her)
The @'As thus !dent!f!ed are /r!tten do/n !n the olumn -ro&!ded for "@'A !ndeB+ !n the table !n
-art IA)
Total mar0s to be alloated to eah !tem !n the @'A !ndeB !s agreed bet/een the re-ort!ng off!er
and the eBeut!&e and ass!gned aord!ngly)
The mar0s -ro&!ded !n the @'A d!retory are !nd!at!&e only and may be mod!f!ed !n onsultat!on
/!th the re-ort!ng off!er)
The olumn for "mar0s obta!ned+ !s f!lled u- only at the end of the assessment year)
Ident!fy!ng @'A onst!tuents and measures>
#ne the @'As are !dent!f!ed the!r onst!tuents, measures and targets are also !dent!f!ed from the
@'A d!retory) These are agreed u-on bet/een the re-ort!ng off!er and eBeut!&e at the beg!nn!ng
of the assessment year)
The table ent!tled "deta!ls of @'A+ -ro&!des for deta!l!ng the onst!tuents of the @'A !ndeB agreed
u-on) These are f!lled under the olumn "onst!tuents of @'A+
The measures !dent!f!ed for eah onst!tuent are /r!tten do/n !n the olumn -ro&!ded for "@'A
measures+) A s!ngle onst!tuent may ha&e more than one measure, !f neessary)
Total mar0s to be alloated to eah of the @'A onst!tuents are agreed bet/een the re-ort!ng off!er
and the eBeut!&e) These are f!lled aga!nst the rele&ant @'A onst!tuent) The sum of the mar0s
-ro&!ded to the @'A onst!tuent should be e?ual to the total mar0s alloated to the @'A !ndeB)
The onst!tuents, measures and mar0s -ro&!ded !n the @'A d!retory are gu!de l!nes and may be
mod!f!ed by the re-ort!ng off!er !n onsultat!on /!th the eBeut!&e ;the hanges may be al!gned as
-er bus!ness5funt!onal -lans, fous areas, -r!or!t!es of the management, un!t5de-artment le&el goals
et)=
Eah @'A onst!tuent has three le&els of targets /h!h !s to be de!ded 1o!ntly by the re-ort!ng
off!er and eBeut!&e>
The "streth target+ !nd!at!ng a degree of d!ff!ulty bu!lt !n to the target re?u!r!ng eBtra efforts for
ah!e&ement of the same, suh as ontrollab!l!ty, s0!ll re?u!rement, !nno&at!on and so on)
The "!ntermed!ate target+ !nd!at!ng a -erformane eB-etat!on based on efforts and s0!lls at
generally ae-table le&el)
The "base target+ !nd!at!ng the m!n!mum ae-table le&el of -erformane !n order to obta!n a
sore on the @'A)
At the beg!nn!ng of the year, the re-ort!ng off!er and the eBeut!&e s!gn off the agreed @'A targets
!n the s-ae -ro&!ded !n -art IA of the 'MS form)
After the targets are agreed, the rele&ant olumn !n the table !s f!lled)
At th!s t!me, the re-ort!ng off!er and the eBeut!&e d!suss !n deta!l the !dent!f!at!on and
alloat!on of the &ar!ous resoures re?u!red by the eBeut!&e ;man -o/er, budget, tools, tra!n!ng
et)= to ah!e&e the targets)
The olumns for " atual targets ah!e&ed+ and " mar0s obta!ned+ are f!lled at the end of
assessment year)
Summar!es of sores
At the end of the assessment year after om-let!ng eah of the -arts of the 'MS form, the re-ort!ng
off!er summar!Ees the total of eah -art of 'MS form !n the olumn) "Mar0s obta!ned+ !n -art CI
A of the form)
The "total mar0s obta!ned+ !s the sum of mar0s obta!ned !n eah set!on of the 'MS form)
The 'MS form duly s!gned by the eBeut!&e and the re-ort!ng off!er !s then subm!tted to the
re&!e/!ng off!er for the d!suss!on, omments and a--ro&al)
The re&!e/!ng off!er shall go through the -erformane of the eBeut!&e !n total!ty as f!nally
brought out by the re-ort!ng off!er !nd!at!ng deta!ls of mar0s obta!ned under eah set!on>
-erformane, om-eten!es, ore &alues and -otent!al, before offer!ng omments !f any)
If re&!e/!ng off!er feels the neess!ty of re&!e/!ng the a--ra!sal of the eBeut!&e, then there should
be a deta!led d!suss!on /!th the re-ort!ng off!er on eah of the om-onents of the 'MS form)
After arr!&!ng at a fa!r de!s!on and aount!ng for the &!e/s of re-ort!ng off!er, the re&!e/!ng
off!er may offer omments and rat!onale for hang!ng the sores !n the rele&ant olumn under -art
CIB of the form)
After d!suss!on and mutual onsent, the re-ort!ng off!er and re&!e/!ng off!er /!ll duly s!gn the
'MS form)
The om-leted 'MS of the eBeut!&e !s sent to $R de-artment /ho /!ll on&ene the -erformane
management omm!ttee for normal!Eat!on)
,e-end!ng u-on these sores the em-loyee !s e&aluated and ran0ed and !s -ro&!ded /!th neessary
tra!n!ng and de&elo-ment re?u!red by h!m5her) Thus !s a &ery effet!&e hr funt!on, /h!h -lays an
!m-ortant role !n the smooth funt!on!ng of NT'C)

HAPTER 5 %3
T$E FEE,BAC@ ANA(DSIS
Ana(ysis Of The 1eed'ac9 Sheets
,uestion
Not at a((
true
A (itt(e true
A .ood dea(
true
3ery much
true
,o you th!n0 that the ?ual!ty of
ser&!es -ro&!ded by the $R de-t) at
my un!t !s of h!gh standardX
: ; :< =
Percenta.e <">>? @>"<; >>"=@? @;"A=?
:" ,ua(ity of Service provided 'y the HR -epartment at TTPS+
%
&
'
(
)
*%
*&
*'
% * & +
Res,on!ents
Not at a tr-e
A itte tr-e
A .oo! !ea
tr-e
Very /-ch
tr-e
Ana(ysis+ Res-onses to the abo&e ?uest!on as0ed on the ?ual!ty of ser&!e -ro&!ded by the
$R de-artment at TT'S /as analyEed and found out that almost a large number of res-ondents
/ere !n fa&or of the ?ual!ty -ro&!ded by the $R de-artment) Almost IGL of em-loyees sa!d that
the ?ual!ty -ro&!ded by the $R de-artment !s of $!gh standard) And a fe/ about G)3L of the
em-loyees sho/ the!r d!ssat!sfat!on to/ards the $R -rat!es at TT'S)
In general /e an onlude that the $R de-artment -ro&!des good ?ual!ty of ser&!es at
TT'S) That sho/s the effet!&eness of the $R de-artment at TT'S)
@" 1ee(in. of 1riend(iness of the emp(oyees toBards HR department
Statement
Not at a((
true
A (itt(e true
A .ood dea(
true
3ery much
true
I feel at home /hen I &!s!t $R ,e-t) or
!nterat /!th $R em-loyees)
: ; = :<
Percenta.e <">> @>"<; @;"A@ >>";@
Ana(ysis+Res-onse to the abo&e ?uest!on at TT'S ,44)I2L em-loyee are feel!ng fr!endl!ness
to/ards $R ,e-artment)They sat!sf!ed /!th the $R ,e-artment but a fe/ as G)44L of em-loyees
d!ssat!sf!ed /!th the $R ,e-artment but they ma0e a fr!endly relat!on /!th the ,e-artment /h!h
sho/s the effet!&eness of the $R ,e-artment at TT'S5NT'C
<" %mp(ementation of HR Po(icies
Statement
Not at a((
true
A (itt(e true
A .ood dea(
true
3ery much
true
$R -ol!!es and systems are
!m-lemented un!formly at my un!t
: :> = C
Percenta.e <">> >="@; @;"A= @D"C=
Ana(ysis+Res-onse to abo&e ?uest!on at TT'S5NT'C 49)2IL em-loyees sa!d ,they are sat!sf!ed
/!th the $R ,e-artment on the " Im-lementat!on of the $R 'ol!!es+ but a fe/ em-loyees are
,!ssat!sf!ed /!th th!s -ol!!es and the!r -erentage !s G)44L)In th!s ase, the Im-lementat!on !s
suessfully done /h!h sho/s the effet!&eness of $R ,e-artment at TT'S5NT'C)
%
&
'
(
)
*%
*&
*'
*(
% * & +
Res,on!ents
Not at a tr-e
A itte tr-e
A .oo! !ea
tr-e
Very /-ch
tr-e
%
&
'
(
)
*%
*&
*'
% * & +
Res,on!ents
Not at a tr-e
A itte tr-e
A .oo! !ea tr-e
Very /-ch tr-e

>" The %mmediate action of HR department
Statement
Not at a((
true
A (itt(e true
A .ood dea(
true
3ery much
true
The $R de-t) of my un!t !s -rom-t !n
-ro&!d!ng ser&!es em-loyees)
: E :< C
Percenta.e <">> <:"D< >>";@ @D"C>
%
&
'
(
)
*%
*&
*'
% * & +
Res,on!ents
Ana(ysis+Res-onse to the abo&e ?uest!on on "The Immed!ate at!on of $R ,e-artment at
TT'S5NT'C, the 44)I2L em-loyees are sat!sf!ed /!th !t )The $R ,e-artment ta0e !mmed!ate
at!on !n e&ery ase but a fe/ em-loyees d!ssat!sf!ed as G)44L other/!se almost em-loyees
sat!sf!ed /!th the $R ,e-artment /h!h !nd!ate the effet!&eness of the $R ,e-artment )
A" Transparency of HR department
Statement
Not at a((
true
A (itt(e true
A .ood dea(
true
3ery much
true
In my un!t $R de-t) !s trans-arent !n
shar!ng of all rele&ant !nformat!on as
far as -oss!ble)
: :: :> <
Percenta.e <">> <;"=> >=":C :D"<@
%
&
'
(
)
*%
*&
*'
% * & +
Res,on!ents
Not at a tr-e
A itte tr-e
A .oo! !ea tr-e
Very /-ch tr-e
Not at a tr-e
A itte tr-e
A .oo! !ea tr-e
Very /-ch tr-e
Ana(ysis+Res-onse to the ?uest!on Trans-areny of the de-artment,the em-loyees g!&e the!r
res-onses as 49)8HL em-loyees are sat!sf!ed /!th the $R ,e-artment and G)44L, a fe/
em-loyees d!ssat!sf!ed /!th !t and /h!h sho/s the effet!&eness of the $R ,e-artment at
TT'S5NT'C )
C" The he(pin. hand of HR department+
Statement
Not at a((
true
A (itt(e true
A .ood dea(
true
3ery much
true
%R det. is readi$y &i$$ing to he$
em$oyees at my unit.
@ ; :< ;
Percenta.e C"== @>"D= >>";@ @>"D=
%
&
'
(
)
*%
*&
*'
% * & +
Res,on!ents
Ana(ysis+Res-onse to the ?uest!on on "The hel-!ng hand of the $R ,e-artment+)The Res-onses
of the em-loyees are good )44)I2L em-loyees are suggested that they sat!sf!ed /!th ,e-artment
but a fe/ em-loyees as H)99L are d!ssat!sf!ed /!th the de-artment )Inth!s/ay !t sho/s a good
relat!on !n both em-loyees and de-artment /h!h sho/s the effet!&e ness of $R ,e-artment at
TT'S5NT'C)
Not at a tr-e
A itte tr-e
A .oo! !ea tr-e
Very /-ch tr-e
;" Simp(icity of HR department+
Statement
Not at a((
true
A (itt(e true
A .ood dea(
true
3ery much
true
'ne needs not to fo$$o& too mu(h to
o#tain ser)i(es from %R of my unit.
> ; :D =
Percenta.e :<";C @>"D= <>"> @;"A@
%
&
'
(
)
*%
% * & +
Res,on!ents
Ana(ysis+Res-onses to the ?uest!on on+ s!m-l!!ty of $R ,e-artment+ the em-loyees res-onses
are too good )G4)4L em-loyees sat!sf!ed /!th the de-artment and a fe/ em-loyees d!ssat!sf!ed as
8G)IHL /!th the de-artment /h!h ma0es standard that em-loyees ha&e fa!th on de-artment /h!h
sho/s the effet!&eness of $R ,e-artment TT'S5NT'C)
=" The friend(y approach of HR e*ecutives+
Statement
Not at a((
true
A (itt(e true
A .ood dea(
true
3ery much
true
The #eha)iour of %R em$oyee is
friend$y.
< > :> =
Percenta.e :D"<@ :<";C >=":C @;"A@
%
&
'
(
)
*%
*&
*'
% * & +
Res,on!ents
Ana(ysis+Res-onse to the ?uest!on on+ fr!endly a--roh of $R EBeut!&es+ at TT'S 49)8HL
em-loyeesare agree or sat!sf!ed /!th the de-artment /h!h sho/s the effet!&eness $R
,e-artment at TT'S5NT'C)
Not at a tr-e
A itte tr-e
A .oo! !ea tr-e
Very /-ch tr-e
Not at a tr-e
A itte tr-e
A .oo! !ea tr-e
Very /-ch tr-e
E" The /uidance of HR department+
Statement
Not at a((
true
A (itt(e true
A .ood dea(
true
3ery much
true
In my unit %R he$s in understanding
%R systems and guides roer$y to
a)ai$ ser)i(es
: :: :< <
Percenta.e <">> <;"=> >>";@ :D"<@
%
&
'
(
)
*%
*&
*'
% * & +
Res,on!ents
Ana(ysis+ Res-onse to the ?uest!on on the gu!dane of $R ,e-artment at TT'S5NT'C)Em-loyees
sat!sf!ed /!th !t)Almost 44)I2L em-loyees sa!d, they sat!sf!ed /!th !t but a fe/ sa!d they
d!ssat!sf!edF /!th !t but more than a&erage sho/s that em-loyees are totally sat!sf!ed /!th !t /h!h
sho/s the effet!&eness of the $R<de-artment)
:D" The transparency of HR e*ecutives+
Statement
Not at a((
true
A (itt(e true
A .ood dea(
true
3ery much
true
%R e*e(uti)es are oen to re(ei)e
feed#a(+ from em$oyees
@ :D :D ;
Percenta.e C"== <>"> <>"> @>"D=
%
&
'
(
)
*%
% * & +
Res,on!ents
Ana(ysis+ Res-onse to the ?uest!on on "the trans-areny of the eBeut!&e+)the a&erage of
em-loyees sa!d both they sat!sf!ed and d!ssat!sf!ed /!th the eBe!ut!&e) They ma0e an a&erage
Not at a tr-e
A itte tr-e
A .oo! !ea tr-e
Very /-ch tr-e
Not at a tr-e
A itte tr-e
A .oo! !ea tr-e
Very /-ch tr-e
stage /here both sat!sfat!on and d!ssat!sfat!on are a&a!lable /h!h sho/s the effet!&eness of
$R<de-artment)
::" Avai(a'i(ity and Accessi'i(ity of the HR e*ecutives+
Statement
Not at a((
true
A (itt(e true
A .ood dea(
true
3ery much
true
In my unit %R e*e(uti)es are readi$y
a((essi#$e for any (onsu$tation.
< > :@ E
Percenta.e :D"<@ :<";C >:"@= <D"EC
%
&
'
(
)
*%
*&
% * & +
Res,on!ents
Ana(ysis+ Res-onse to the ?uest!on on +A&a!lab!l!ty and aess!b!l!ty of $R<eBeut!&e ,the
em-loyees sa!d a good deal /!th 48)29L that they sat!sf!ed and a fe/ sa!d that they d!s sat!sf!ed
/!th the $R<de-artment)
82) Sat!sfat!on le&el of the ser&!e -ro&!ded by the $R de-artment)
Statement
Not at a((
true
A (itt(e true
A .ood dea(
true
3ery much
true
In my o-!n!on the ser&!e -ro&!ded by
my un!t $R meets my sat!sfat!on)
D E :> >
Percenta.e D <D"EC >=":C :<";C
%
&
'
(
)
*%
*&
*'
% * & +
Res,on!ents
Ana(ysis+ Res-onse to the ?uest!on on "sat!sfat!on le&el of the ser&!e -ro&!ded by the $R<
de-artment+ the em-loyees sa!d they almost ha&e fa!th on the de-artment /h!h -ro&!ded them
sat!sfat!on) The 49)8HL of em-loyees sat!sf!ed /!th the de-artment !nase of a fe/ d!ssat!sf!ed
/!th !t) Thus, !t sho/s the effet!&eness of the $R<de-artment at TT'S5NT'C )
%
*
&
+
Not at a tr-e
A itte tr-e
A .oo! !ea tr-e
Very /-ch tr-e
ON!0S%ON+
The $R de-artment of NT'C !s -erform!ng the role of hange agent and !s str!&!ng rel!g!ously to
reate an enabl!ng organ!Eat!onal l!mate /here the em-loyees an unbundled the!r -otent!al and
hel- atta!n!ng the &!s!on of the organ!Eat!on to beome /orld lass !ntegrated -o/er ma1or,
-o/er!ng Ind!as gro/th, /!th !nreas!ng global -resene)
8%8!%O/RAPH7
@han0a S)S, $uman Resoure Management, S)Chand, ,elh!)
Subba Rao ', $uman Resoure Management, $!malaya 'ubl!shers, Ne/ ,elh!)
Mammor!a C)C)
Robb!n S!ngh ')
As/atha--a @), $uman 'ersonnel Management, T)M)$), Ne/ ,elh!)
Math!s and :a0son, $uman Resoure Management, Essent!al -ers-et!&es, Thomson
(earn!ng 'ubl!shers)
'attana!0 B!s/a1eet, $uman Resoure Management 'otent!al $all Ind!a)