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Questionnaire

This document contains a questionnaire about customers' experiences with various stock brokerage firms. It includes questions about demat accounts, trading frequency, use of online/offline platforms, tips provided by firms, relationship managers, software charges, and annual fees. The responses are analyzed to compare customer preferences and behaviors among different brokerage options. Key findings are that ICICI Direct and Reliance Money have the most demat account holders due to lower opening/brokerage charges, most customers find trading tips 40-60% effective, and most brokerages do not charge for software or annual maintenance fees.

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Suman Das
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277 views15 pages

Questionnaire

This document contains a questionnaire about customers' experiences with various stock brokerage firms. It includes questions about demat accounts, trading frequency, use of online/offline platforms, tips provided by firms, relationship managers, software charges, and annual fees. The responses are analyzed to compare customer preferences and behaviors among different brokerage options. Key findings are that ICICI Direct and Reliance Money have the most demat account holders due to lower opening/brokerage charges, most customers find trading tips 40-60% effective, and most brokerages do not charge for software or annual maintenance fees.

Uploaded by

Suman Das
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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QUESTIONNAIRE

Q. 1)

Do you have a demat A/C?

Q.2)

With which broking firm do you have your demat a/c?

Q.3)

How frequently do you trade in the equity market?

Q.4)

How do put your trade mostly?

Q.5)

Do the firms provide daily tips for trading?

Q.6)

If yes then how efficient the tips been for you?

Q.7)

Do the firm provides you with Relationship Manager (RM) to assist your investments?

Q.8)

Do they charge you for providing any software for your trading?

Q.9)

How do you rate the user friendliness of the software?

Q.10) Do they charge any Annual Maintenance Charge?


0-11)

what do you like most about your firm? (Tick as many as applicable)

Q.12) Are you satisfied with the overall services provided by your firm?

QUESTIONNAIRE WITH DATA ANALYSIS

Q.l) Do you have a demat A/C?


a)

Yes

190

b)

No

160

yes
No

I found that 46% people of this city have demat account and doing treading. 1 tried r selling demat
account to all these people. I sold most of demat account to those who have already demat account.

Q.2) with which broking firm do you have your demat a/c?
a)

India bulls Securities Limited-

22

b)

Share khan

18

c)

Religare

16

d)

Angel Broking

17

e)

ICICI

30

f)

Any other (please specify)

57

60
50
40
30
20
10
0
India bulls

Share khan

Religare

Angel Broking

ICICI

Any other
(please specify)

I found that ICICI Direct and Reliance money both are leading the market .

30 persons demat account in ICICI Direct because of lesser deinat account opening charges
28 persons demat account in Reliance money because of lower brokerage charges.

Q.3) How frequently do you trade in the equity market?


a)
b)
c)
d)
e)

Intraday.
Once a week.
Once a fortnight.
Once a month.
Long-term investments.

55
10
18
27
50

60

Axis Title

50
40
30
20
10
0
Intraday.

Once a week

Once a
fortnight

Once a
month.

Long-term
investments

Axis Title

I found that most of customer are interested in ether in intraday or long term
investment .

4) How do put your trade mostly ?


a)
b)

Online
Offline

75
85

Offline
Online

I found that there is miner difference between those customers who are using
online or off line service. Most of online customer belong to ICICI Direct and
reliance money .

Q.5) Do the firms provide daily tips for trading ?


a)
b)

Yes
No

115
45

Yes
No

I found that most of the share trading companies providing regular tips to
their customers..

6) If yes then how efficient the tips been for you?


a)
b)
c)
d)
e)

0%-20%
20%-40%
40%-60%
60%-80%
80%-100%

(28)
(34)
(60)
(23)
(15)

60
50
40
30
20
10
0
0-20%

20-40%

40-60%

60-80%

80-100%

I found that most of the customer are not totally depend on tips they take
some idea to tips after that they using our on knowledge.

Q.7) Do the firm provide you with Relationship Manager (RM) to assist your investments?

a)
b)

Yes (95)
No (65)

60
50
40
30
20
10
0
Yes

No

I found that India bulls, Religare, Share khan, India Info line and Angel broking are more focused
on relationship manager facility but ICICI Direct and Reliance money both company are not
focusing on relationship manager facility

Q.8) Do they charge you for providing any software for your trading ?
a)
b)

Yes
No

(45)
(115)

NO

YES

10

20

30

40

50

60

70

I found that most of the companies are not charging any software charges.

Q.9) How do you rate the user friendliness of the software?

a)
b)
c)
d)

[4points]
[3points]
[2points]
[1 point]

Excellent
Good
Ok
Poor

(50)
(35)
(25)
(5)

50
45
40
35
30
25
20
15
10
5
0
Excellent

Good

Ok

Poor

I found that most of the customer those who are using online trading are satisfied
with the user friendliness of the software.

Q.10)Do they charge any Annual Maintenance Charge?

a)

Yes (115)

b)

No (45)

YES
NO

I found that only two companies India Infoline and indiabulls are not charging
any of annual maintenance charge.

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