CUSTOMER QUERY TRACKER
ABSTRACT
This project is mainly used to track the queries of the customers in the
organization and resolve the queries. This Project also sends the services to the
customer to find out the customer satisfaction and employee performance. The
system has a major problem in finding the product support and service activities
that are undertaken by the employees. Once the products have installed at the
clients site, the cycle of warranty maintenance starts. To keep the customers in
a proper chain of satisfaction the system needs the data to be organized in a
proper relational way. The project is to maintain the relational communication
among the project is to maintain this relational communication among the data,
such that consistency, reliability and integrity can be achieved. The major
technicality within the system lies in managing the coordination among the
sales and service departments, which is the major hold upon the system to gain
or achieve profits. This project is been divided into two modules. These are:
GRAPHICAL PASSWORD AUTHENTICATION
SYSTEM
Abstract
In this project, a graphical password system with a supportive sound signature
to increase the remembrance of the password is discussed. In proposed work a
click-based graphical password scheme called Cued Click Points (CCP) is
presented. In this system a password consists of sequence of some images in
which user can select one click-point per image. In addition user is asked to
select a sound signature corresponding to each click point this sound signature
will be used to help the user in recalling the click point on an image. System
showed very good Performance in terms of speed, accuracy, and ease of use.
Users preferred CCP to Pass Points, saying that selecting and remembering only
one point per image was easier and sound signature helps considerably in
recalling the click points.
GRIEVANCE HANDLING SYSTEM
ABSTRACT
This project Grievance Handling System consists of two set of users
Administrator, Employee. This project is developed for companies which can be
used, if an employee has to report his grievance to the Admin. Administrator is
allowed to perform the following actions.
Employees can register themselves in the system and they will be provided with
Employee Id and password. Employees can login to the system to access the
application. Upon successful login, the employee will be provided with the
following options
Employees can raise a new Grievance or can view the list of Grievances already
raised by him/her. He can raise grievance by finding the name of employee by
various options provided I the application and can confirm the employee details
before raising a grievance against him/her.
Grievance could be raised against three types of employees such as Hospitality,
Management, and General Employee. Among the possible Grievances
Available, a grievance can be chosen and before raising a grievance, the
punishment for the grievance can also be verified.
If any Grievance is raised against him/her, he can see them in this section. An
employee can get to know the status of the Grievance or Complaints rose. A
grievance can be closed or rejected. Employee can also provide a feedback to
the admin. Employee can change his password.
Admin is allowed to perform a few operations such as viewing the Grievances
raised. He can filter the list by Open / Closed / Rejected Grievances. Admin can
Close a grievance or Reject a Grievance. If the status of Grievance is changed,
the concerned employees will get a notification in their mail.
ONLINE JOB PORTAL
ABSTRACT
Job Portal is an application which connects employer & job seekers where
employers are the sources of the resources and the job seekers can find and
apply for their targeted jobs. Employer have to register the Company Details,
Job Specification, etc. and the Job seeker should register themselves, the
Qualification, Specialization, Experience details. Etc. The job seeker must
upload the resume to the system after registration.
A job posted by any employer will be posted on all job seekers page. If the job
seeker is interested in the job, he can apply for it. This information is sent to the
respective employer and the employer can see the job seekers personal
information, professional details and his resume. If the employer want to
interview the job seeker, he can reply to the job seeker.
This invitation is sent to the job seeker via email. The job seeker can filter the
list of available jobs based on various criteria. Some of them are, Location
Based, Company Name based, Area of Interest Based, etc.
