Scribd
Upload
844 views3 pages

VBNGNre e Banking

This document is a questionnaire to study customer opinions of e-banking services provided by public and private banks. It contains 14 questions regarding customers' awareness and use of e-banking services like bill payment, statements, funds transfer, and mobile banking. The questions ask customers about which services they use, how often they use them, their attitudes toward and perceptions of the ease of use, usefulness and security of e-banking. The final questions collect personal details of respondents.

Uploaded by

bkaaljdaelv
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
844 views3 pages

VBNGNre e Banking

This document is a questionnaire to study customer opinions of e-banking services provided by public and private banks. It contains 14 questions regarding customers' awareness and use of e-banking services like bill payment, statements, funds transfer, and mobile banking. The questions ask customers about which services they use, how often they use them, their attitudes toward and perceptions of the ease of use, usefulness and security of e-banking. The final questions collect personal details of respondents.

Uploaded by

bkaaljdaelv
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 3

Questionnaire

Topic: To study customer opinion towards e banking services provided by public banks
and private banks
Dear respondent: We are the students of sem 4 of MBA from S.K.School of business
management, HNGU, Patan. As part of our study, we are conducting a survey to know
opinions of customers towards e banking services provided by private and public banks.
Questions:
1) Do you have bank account with any private or public bank?
Yes
No
2) Your bank account is with which bank?
3) Does your bank have e banking facilities?
Yes
No
Dont know
4) Are you aware about e banking services provided by banks like, bill payment, e
statement, ATM, fund transfer, mobile banking etc..
Yes
No
5) Do you use any e banking service?
Yes
No
(If yes than continue from Que 7)
6) You not using e banking services because of,
You dont know how to use it
You are afraid of security issues
Other, please mention______________________________
7) Which e banking services you use?
Online bill payment
E - statement
Mobile banking
ATM
Fund transfer
Other____________________
8) On an average you use e banking?
Once in a month
Twice in a month
3 times or more times a month__________
9) Your attitude towards e banking:
statements

Criteria

Strongly
agree

agree

neutral

disagree Strongly
disagree

You accept the idea of e banking


The idea of use e banking is very good
You would find using e banking to be enjoyable
10) Advantage and convenience in using e banking:
statements

Criteria

Strongly
agree

agree

neutral

disagree Strongly
disagree

E banking saves your time


E banking makes banking convenient
E banking helps you in cost saving
11) Perceived ease of e banking:
statements

Criteria

Strongly
agree

agree

Strongly
agree

agree

neutral

disagree Strongly
disagree

You find it easy to do what you want to do use in e


banking
Learning use e banking is easy for use
Overall, you find e banking is easy to use
12) Perceived usefulness of e banking:
statements

Criteria

neutral

disagree Strongly
disagree

Using e banking enables you to utilize banking services


more quickly
Using e banking improves your performance of utilize
banking services
Using e banking for your banking services is improves
your productivity
Overall, e banking is useful for you to utilize banking
services
13) Security and privacy issues in e banking:
statements

Criteria
Using e banking is financially secure
You trust on the ability of e banking to protect your

Strongly
agree

agree

neutral

disagree Strongly
disagree

privacy
You trust on the technology that is used in e - banking
14) If you have any comments for improvement in e banking services provided by
banks, please suggest.

Personal details:
Name: ______________________________________________________
Age:_________________________________
Gender:______________________________
Education:____________________________
Occupation:___________________________
Annual income:________________________
Place:________________________________
Date: ________________________________

You might also like