MBA PROGRAM

Graduate School
University of the East
Manila
An Operations Management Audit of

C.E.M. ALLIED INDUSTRIES

In Partial Fulfilment
for the Requirements in the course
Production & Operations Management 1 (POM 524)

INTRODUCTION
A.

COMPANY PROFILE

History
C.E.M. Allied Industries came into existence in the year 1974. With a small
capital borrowed from rural banks plus a little savings, the company first dealt in
the manufacture of wooden crates and pallet board for batteries and electrolytes
bottles. Along with these, they also engaged in lead smelting with working force
of 10 people. The proprietor work single handedly and going out of town to
1

purchase out lumber and coconut charcoal. The company started only with 2
units of second hand blowing machines then with small machine shop as support
for production. These were housed in a makeshift building at the back of the
residence of C.E.M Allieds sole customer was RAMCAR, Inc. the largest battery
manufacturer in the Philippines.
By the late 1970s C.E.M. Allied Industries ventured out in manufacturing
automotive battery accessories. The company core business now is injection of
small plastic accessories for Philippine Batteries, Incorporated (PBI) now one of
the largest automotive battery manufacture in Asia and Mercury Battery
Manufacturing, Inc. a major player in the Philippines automotive battery market.
As continuing commitment to produce quality products and give superior service,
C.E.M. have improved infrastructures by building a new three storey building that
now house the 19 injection machines, 2 blow moulding machines and the small
machine shop use for minor servicing of injection moulds.
C.E.M. stands for Carlos, Elisa and nieces and nephews of the proprietor.

Ownership
The C.E.M. Allied Industries is a single proprietorship owned and
managed by Carlos A. Herrera, a dentist, businessman and an inventor. In 19591965, he first got the interest in business by starting a buy and sell of cars after
serving as a school dentist in Municipal of Bulacan. And stand as his finance
officer was his wife, Elisa J. Herrera, a graduate of Bachelor of Science in
Zoology in University of Sto. Tomas and BS in Elementary Education major in
Home Economics in Philippine Normal University, and now a retired teacher of
Home Economics in a Public School.

Organizational Chart
C.E.M. Allied Services has a total of 30 employees, four (4)

on the

management side which includes General Manager/President, Management

Representative, HR/Document Control Clerk and Production Head. They have
nine (9) Injection machine operator, fourteen (14) Assemblers, two (2) QA
2

personnels, three (3) Maintenance Technicians, five (5) Internal Quality Auditors,
two (2) Purchasers, and one (1) Warehouseman. The company practices multitasking which means that an employee has varied tasks or works to perform.

President &
Gen
Manager

Assistant
Manager

Production

Production
Head

Production
Operators

B.

Document
Control
Center

Document
Control
Officer

QA

Maintenance

Purchasing

HR

Materials&
Quality
Controller

Maintenance
Technician

Purchaser

HR
Officer

MQC
Operator

Building &
Grounds

Assemblers

INDUSTRY BACKGROUND
CEM is a major supplier battery accessory of Philippine Batteries
Incorporated (PBI). Philippine Batteries Inc is the largest Automotive Battery
Manufacturer in the Philippines with an annual production capacity of 6 Million
Units. PBI's share of the Philippine Automotive and Truck battery market is 80%
and supplies 80% of OEM manufacturers in the Philippines. Main export markets
are North America(US) and Canada, Australia and New Zealand, Japan, Russia,
3

Malaysia, Indonesia, Vietnam, India, Cyprus, Greece, Dubai, Papua New

Guinea, Hong Kong, Singapore, Trinidad and Tobago, Taiwan, Saipan. The total
annual sales volume is US $ 50-100 million.
History Outline of PBI:

1919 The founding of Caro Electrical Service marks the birth of the
automotive lead-acid storage battery industry in the Philippines.

1929 Caro Electrical Service becomes Ramcar, Inc. and introduces

Oriental Battery, the first local battery brand specially designed for use
in the tropics.

1949 C.C. Unson is established and its flagship brand, Motolite, is

introduced to the market. The company later enters into a technical
licensing agreement with Chloride Batteries of the United Kingdom.

1979 Ramcar, Inc. enters into a technical licensing agreement with

Gould, Inc. of the US. Ramcar, Inc. introduces the first plastic battery,
thus making the latest American battery technology available to the
Philippine market.

1984 Ramcar, Inc. became the principal supplier of automotive

batteries to Supercharge Batteries Pty. Ltd., one of the leading battery
distributors in Australia.

1990 The Oriental-Yuasa Battery Corporation, a partnership between

Ramcar, Inc. and Yuasa Battery of Japan, was established to provide
better service to Japanese car assemblers.

1990 Ramcar, Inc. acquires the assets of Estee Batteries, the biggest
independent automotive battery manufacturer in the US West Coast.
The facility has been operating as Ramcar Batteries, Inc., the
manufacturing and distribution arm of the company in the U.S.

1997 Aiming for global competitiveness, industry leaders Ramcar, Inc.

and C.C. Unson Co., Inc. merge operations and become Oriental and
Motolite Corporation (OMC).

1999 Philippine Batteries Incorporated starts operation.

PBI ISO-certified manufacturing plant in Sta. Maria, Bulacan is the largest

and most modern battery manufacturing facility in Southeast Asia. It is an 18hectare fully integrated facility that produces maintenance-free batteries, utilizing
the latest expanded grid technology as well as dry-charged low maintenance
batteries, motorcycle batteries and plates, sulfuric acid and separators. The plant
also produces export-quality batteries for the US, Australian and ASEAN
markets. Furthermore, the plant also produces dry-charged low maintenance
batteries, motorcycle batteries and plates, as well as electrolytes solutions and
separators.
The PBI plant in Sta. Maria Bulacan is where CEM delivers its finish
products and gets some special materials for processing and production on its
Polo Valenzuela plant.

C.

CORE STRATEGIES AND KEY PROGRAMS

C.E.M. Allied Industries is an ISO 9001:2000 certified as a Manufacture of

Automotive Battery Accessories. They had received their first accreditation on

August 28, 2006 by the International Organization for Standardization. Audit is
always twice a year. Being a certified company, they follow a strict compliance

towards the implementation on the different aspect of the company from the
product misconception down to its shipment.
Aside from ISO certification, the company is also involved in the Internal
Quality Audit. They have five employees who are committed to do the work twice
a year since 2006. The companys audit plan includes quality management
system;

management

responsibility;

customer

order

handling;

resource

management and control; production of products; storage and delivery; and

measurement, analysis and improvement.
The company is also recognized by the Philippine Batteries Incorporated,
which is their sole customer, in terms of quality. They were given Outstanding
Supplier & Quality Management System. These give the company to continue
produce quality products for customer satisfaction.
C.E.M. Allied Industries is practicing Good Housekeeping which is known
as 5S (sort, systematize, sweep, sanitize and self-discipline). The key target for
5S is workplace morale and efficiency. The assertion of 5S is, by assigning
everything a location, time is not wasted by looking for things. This help the
company improve their productivity.
Presently, the company is providing their employees food as well as their
board and lodging given that most of their employees are from Ilocos province.

DISCUSSION/ASSESSMENT OF CURRENT PRACTICES

A.

PRODUCT/SERVICES + DESIGN
6

The major product lines of CEM include different types of battery vent
caps for different applications, car battery accessories, and Oriental & Yuasa
Battery Corporation industrial battery accessories (OYBC). CEM provides
services in providing labor, coloring, taping and providing special materials as
required by PBI.
List of Product lines
VENT CAPS
VCCP40
VCCP50
VCCP70
VCCP100
VCMCB
VCSP2
VCMCP
VCSP50R1
VCSP50R1
VCSP50R2
VCSP120 W/ POREX
VCSP120 W/ POREX
VCSP120 W/O POREX

B.

ACCESSORIES
TCR1 (+)
TCR1 (-)
TCR2 (+)
TCR2 (-)
TCR3 (+)
TCR3 (-)
Post Thimble (+)
Post Thimble (-)
Plug HE
G42 Ledge Adaptor
TP12N9
TP12N12
TP12N12
TPYB3L
TP6N

OYBC PRODUCTS
IB STATIONARY SPACES
UPPER HALF SHEATH
LOWER HALF SHEATH
BOTTOM SEAL
CONNECTOR CAP
LEVELING INDICATOR
PLATE HANGER
CELL PROTECTOR

MARKET DEMAND
i)

Assumptions

CEM market share is dependent to PBI's market share of the Philippine

Automotive and Truck battery market is 80% and supplies 80% of OEM
manufacturers in the Philippines. The PBI is on the matured stage in the local
market while it is on the introduction stage in the global market. CEM is
dependent to PBI in terms of its market share because CEM is a major supplier
of PBI which account to 99%.

ii)

Forecast

The total number of registered vehicles in the Philippines is 5,530,052,

where 80% is 4,424,042 units. We forecast a slight slow down on market growth
demand due to the continuous increase of oil prices in the global market which
result changes in costumer behavior in the usage and purchase of new
automobiles. See figure 1 and 2 for the actual figure for the year 2007 from
DOTC/LTO.

C.

LOCATIONS PLANS
i)

Current Location

The plant location of CEM Allied Industries is situated in the city of

Valenzuela formerly under the province of Bulacan. The company address is # 55
Poblacion Polo, Valenzuela City. C.E.M. Allied Industries came into existence in
the year 1974, where it all started as a backyard business which dealt in the
manufacture of wooden crates and pallet board for batteries and electrolytes
bottles. The proprietor work single handedly and going out of town to purchase
out lumber and coconut charcoal. As the business grew into battery accessories
and parts manufacturer, and so is its manufacturing plant. Its present address is
prone to seasonal flooding during the rainy seasons, resulting to product delivery
challenges.
C.E.M. ALLIED INDUSTRIES LOCATION PLAN

ii)

Major factors considered in choice of location

8

The major factors considered in the choice of location of CEM are the land
is all ready available, accessibility of the owner to his residence and plant, & the
convenience to product delivery.
The companys future plan is to be relocated in Sta. Maria, Bulacan near
the location of their customer which is PBI.

D.

PROCESS DESIGN
i)

Key processes

C.E.M. Allied Industries process includes 1. customer order/materials

handling, 2. Resouces management and control, 3. Production of products, 4.
Storage & delivery.

ii)

Process flow chart

iii)

Employees involved/roles

CEM involves total of Thirty (30) employees, consists of four (4) staffs
Office/Administration employees, twenty one (21) production staffs, Three (3)
Maintenance staffs, and two (2) Quality assurance staffs.
Business Process

Role/Owner
9

1. Customer order handling

Management

2. Resource management & control 2.1. Purchasing

2.2. Maintenance
2.3. Human Resources
2.4. IQA/QA
2.5. DCC
3. Production of Products

3.1. Production Head

3.2. Assemblers
3.3. Injection Machine Operator

4. Storage & Delivery

4.1. Quality Assurance

4.2. Warehouse

E.

CAPACITY PLANNING
i)

Technologies/equipment in use

The technology utilized in C.E.M. Allied Industries is Electro-mechanicals

equipment. The equipments used includes eighteen (18) injection machines,
eighteen (18) different types of molds for different application, one (1) vertical
elevator, one (1) 2HP milling machine, one (1) 4HP lathe machine, and 1 2HP
surface grinding machines.

10

List of Injection Machines (Brand/Tonnage)

1. Nissei 280
2. Nissei 180
3. Nissei 75

X2

4. Nissei 70
5. Nissei 40
6. Nissei 30
7. Nissei 20
8. Kawaguchi 200
9. Kawaguchi 175
10. Kawaguchi 175
11. Kawaguchi 165
12. Kawaguchi 150
13. Kawaguchi 110

X2

14. Kawaguchi 40

X2

15. JSW 70

ii)

Capacity in place? Utilization?

The maximum plant capacity is 14,439,617 units. The estimated average

order in a month is 4,000,000 units. The resulting actual capacity utilized is equal
to 27.702% or 72.298% capacity unutilized. See figure 3 for maximum plant
utilization of every product.

11

Pie Charts
VENT CAPS (Max Cap)

At Maximum Capacity

12

At Maximum Capacity

13

At Maximum Capacity

14

15

16

F.

FACILITIES LAYOUT

Grinding
Area
Production
Area
Maintenance
/ Machine
Shop
Training
Area
Office

Receiving
Stairs
Area
1st
Floor

Production
Area

17

Stairs

Coloring
PlasticStaff
area
Colorant
House
storage
area
(In
Elevator
QA Area
Process)

2nd Floor

Finished Product Storage Area

Materials
Inventory Bulletin
Storage Board
Assembly Area
Area

Coloring
Product for Pick Up
Matl
storage
area
Counting Area

Elevator
18

Stairs

3rd
Floor

G.

WORK SYSTEMS

i)

Position functions and qualifications

JOB TITLE

ASSISTANT MANAGER

JOB SUMMARY
Gets direction from the president and performs functions regarding the
companys production operations. Plans and implements production strategies to
maximize potential and profitability of the company. Act as the management
representative of the company.
DUTIES AND RESPONSIBILITIES

In-charge of the production operation.

Overall supervision s of the Production Operations

Set production targets and implements strategies to maximize

potential and capability of the companys resources

Talks to customers regarding the companys product and services

19

Overall supervision of the companys production personnel

Plans and implements measure to sustain the profitability of the

company

Performs other related job and responsibilities as directed by the

president

JOB TITLE

BUILDING GROUND MAINTENANCE

JOB SUMMARY
Responsible for maintenance, repair, fabrication related to building
grounds and accessories.
DUTIES AND RESPONSIBILITIES
Performs maintenance job related to building and grounds.

Repair of facilities

Fabrication jobs of building structures

Welding jobs

Painting and related jobs

Performs other related job and responsibilities as directed by

supervisor

JOB TITLE

DEPUTY MANAGEMENT REPRESENTATIVE

JOB SUMMARY
In case of the absence of the management representative, act as officer in
charge of the Quality Management System of the company. Design, plans,
implement and maintain QMS.
DUTIES AND RESPONSIBILITIES

Act as the management representative of the company

Overall in-charge of the Quality Management System

implementation and management of the company. Ensures that
processes for QMS are implemented and maintained

20

Liaison officer with external certification body, customers and

suppliers

Overall in-charge of Internal Quality Audit planning and

implementation

Reports the status and performance of the QMS to the top

management and the needed improvement

Ensures the promotion of awareness of customer requirements

throughout the organization

Performs other related job and responsibilities as directed by the

president

JOB TITLE

DOCUMENT CONTROL CENTER (DCC) STAFF

JOB SUMMARY
Assist the Document Control Officer in operation and maintenance of
Document Control Center relevant document and records.

DUTIES AND RESPONSIBILITIES

With the direction of the Document Control Officer or the

Management Representative
1. Assists in the operation of the Document Control Center
2. Control of documents and records
3. Reproduction of controlled documents according to needs
4. Updating of Document masters list, log sheet, etc
5. Distribution of controlled documents
6. Retrieves obsolete copies of documents

Encoding and maintenance of relevant production reports to

generate data of production for performance analysis

Safekeeping of relevant records and data

21

Performs other related job and responsibilities as directed by the

president

JOB TITLE

DOCUMENT CONTROL OFFICER

JOB SUMMARY
Gets direction from the president and performs function regarding the
Documents Control Operations. Plans and implements strategies for the effective
control and maintenance of companys document control. Receiving, monitoring,
planning and initiation of products deliveries.
DUTIES AND RESPONSIBILITIES

Overall in-charge of Document Control Center operations

1. Authentication, control, reproduce, and issuance of updated
documents to copy holders
2. Issuance and control of documents to uncontrolled
requesting party
3. Retrieves and control of obsolete documents
4. Maintenance and control of the companys quality records
history files and archives

In-charge of product delivery planning

1. Receives delivery requirements from the customer
2. Monitors delivered products and balances for delivery
3. Schedules product delivery
4. Prepares delivery documents

Performs other related job and responsibilities as directed by the

president

JOB TITLE

GRINDER OPERATOR

JOB SUMMARY
Operates the grinding machine to produce quality ground materials for
recycling. Maintains the orderliness, cleanliness and good condition of his work
area and the machine and equipments that he is using.
22

DUTIES AND RESPONSIBILITIES

Operation of the grinding machine to produce ground materials of

acceptable quality
1. Sorts, cleans of scrap materials for grinding
2. prepares grinding machine for operation
3. Prepares necessary materials and accessories
4. Packaging of ground materials and labeling
5. Prepares relevant production reports

Performs other related job and responsibilities as directed by the

president

JOB TITLE

HUMAN RESOURCES OFFICER (HR OFFICER)

JOB SUMMARY
Maintain, update HR/201 file records, training records and certification
records. Monitor personnel performance and assists the Assistant Manager in
monitoring and implementation of appropriate training programs.
DUTIES AND RESPONSIBILITIES

Maintain and update HR/201 file records

1. Ensure that 201 files of personnel are updated

2. Monitor personnel attendance/absenteeism
3. Maintain personnel training and certification records
4. Assist the Assistant Manager and Production Head in monitoring
and implementation of appropriate training programs
5. Conduct orientation for new personnel
6. Prepares training plans and maintain records
7. Performs other related job and responsibilities as directed by the
president
JOB TITLE

INJECTION MACHINE OPERATOR

JOB SUMMARY

23

Operates injection machine to produce quality products. Maintains the

orderliness, cleanliness and good condition of his work area and the machine
and equipments that he is using.
DUTIES AND RESPONSIBILITIES

Operation of plastic injection machine to produce products of

acceptable quality
1. Prepares materials to be used for injection of products
2. Cleans and prepares production area where the product will
be injected
3. Operates the injection machine as per standard operating
procedure
4. Harvest product after each cycle
5. Packed injected product on appropriate packaging
6. Weigh and convert injected products to standard piece unit
7. Prepares relevant production reports
8. Cleans production area after each production shift
9. Informs superior on any machine, materials deviation or
problems

Performs other related job and responsibilities as directed by the

president

JOB TITLE

IQA AUDITOR

JOB SUMMARY
On top of their existing responsibilities, the IQA auditors performs audit of
the established Quality Management System, prepares documentations relevant
to the conduct of the Internal Quality Audit. Also assist the company in promoting
QMS awareness among the employees.
DUTIES AND RESPONSIBILITIES

From the direction of the Management Representative, implements

scheduled quality audit as per Audit Plan
24

1. Prepares audit checklist and audit itinerary

a) Use standard format for audit trails, checklist and findings
b) Review business process procedures, work instructions and
other relevant standards as maybe necessary for the
preparation of the audit checklist.
c) Coordinate and notify concerned auditee to be audited by
submitting the audit schedule (at least two weeks before the
scheduled audit).
2. Conduct actual audit of the assigned business unit or
process
a) Review existing processes and compare with documented
standards
b) Verifies actual practice through actual observation of the
activities, actual interview with the concerned personnel
c) Reviews documented evidence/quality records
d) When deviations were observed, prepares necessary
nonconformity report (Request for Management Action) or
observation as applicable
1. Explains /discuss findings to the auditee
a) Discuss audit finding to the auditee, explains the reason for
deviation and requirement of the standards
b) Initiate for the auditee to conform to audit findings by signing
on relevant audit report
c) If the auditee does not agree and contested the findings that
are legitimate, raise the issue to the Management
Representative
4. Review formulated corrective and or preventive action to
resolve non conformities or potential nonconformities
a) Review answer/reply of the problem assignee or auditee on
the non conformities rose during the audit. As necessary,

25

conducts follow-up audit to verify whether the corrective or

preventive action is effective
b) If convinced that the formulated action is effective, sign off or
close the nonconformities or potential nonconformities
c) If upon follow-up audit and verified that the formulated action
is not satisfactory, bring up the issue to the attention of the
Management Representative
d) Upon closing or completion of the follow-up audit report to
DCC for recording and logging of the IQA Report update
5. As necessary proposed for any needed action for
improvement regarding the observed deviations during the
audit
JOB TITLE

MAINTENANCE TECHNICIAN

JOB SUMMARY
Keeps the machines, molds, and other equipments and other accessories
on tip top condition. Implements preventive maintenance program.
DUTIES AND RESPONSIBILITIES

Maintains the machines, molds and other auxiliaries on good

conditions
1. Conducts preventive maintenance on molds, machines
2. Performs minor repairs on molds, machine and
auxiliaries
3. Prepare molds for production run
4. Mounting of relevant molds for production
5. Set up newly installed molds for production
6. Machine parameter set up
7. Trial test run of molds for production run
8. Production of relevant maintenance reports
9. Monitoring of molds and equipments supplied by the
customer
26

Performs other related job and responsibilities as directed by the

president

JOB TITLE

MANAGEMENT REPRESENTATIVE

JOB SUMMARY
Overall in-charge of the Quality Management System of the company.
Design, plans, implement and maintain the QMS.
DUTIES AND RESPONSIBILITIES

Acts as the management representative of the company.

1. Overall in-charge of the quality management system

implementation and maintenance of the company. Ensures that
process for QMS are implemented and maintained
2. Liaison officer with external certification body, customers and
suppliers
3. Overall in-charge of internal quality audit planning and
implementation
4. Report the status and performance of the QMS to the top
management and the needed improvement
5. Ensures the promotion of awareness of customer requirement
throughout the organization

Performs other related job and responsibilities as directed by the

president

JOB TITLE

MANAGEMENT AND QUALITY CONTROLLER

JOB SUMMARY
Preparation of materials for delivery to customers. Maintains the
orderliness, cleanliness and good condition of his work area and the machine
and equipments that he is using.
DUTIES AND RESPONSIBILITIES

Prepares, random checking and delivery of finished products and

materials.
27

1. Prepares finished products for delivery to customer

2. Random checking and inspection of finished products for
delivery
3. Labels finished products for delivery with passed tag
Month code
4. Inventory of finished products
5. Random checking of finished products and semi-finished
products on stocks
6. Delivery of finished products
7. Pick-up raw materials provided by the customer
8. Coordination with customers concern regarding quality of
delivered products. Pick-up of returned products as needed
and coordination of products for reworks, re-inspection or
sorting at customers premises

Performs other related job and responsibilities as directed by the

president

JOB TITLE

MOLD TECHNICIAN/MACHINIST

JOB SUMMARY
Keeps the molds on tip top conditions. Implements preventive
maintenance programs. Performs mold repair and rehabilitation job and
machining of parts when needed.
DUTIES AND RESPONSIBILITIES

Perform preventive maintenance on molds and other accessories

1. Conducts preventive maintenance on molds as per schedule
2. Performs minor repairs and machining on molds as needed
to avoid major breakdown
3. Checks and maintains molds after the scheduled production
run to prepare the molds for the next production run
4. Minor machining of parts when needed to avoid major
production delays
28

5. Assist in testing and evaluating molds for development when

tested on CEM machines
6. Preparation of relevant mold maintenance reports

Performs other related job and responsibilities as directed by the

president

JOB TITLE

MATERIALS AND QUALITY CONTROL INSPECTOR

JOB SUMMARY
In-line inspection of products including visual inspection, dimensional
monitoring and process parameters monitoring. Act also as reliever injection
machine operator.
DUTIES AND RESPONSIBILITIES

In line inspection of products

1. Process parameters monitoring

2. Conducts visual inspection of products
3. Conducts Dimensional monitoring of products.

Assists the materials and quality controller

1.

Prepares finished products for delivery to customer

2.

Random checking and inspection of finished products for

delivery

3.

Labels finished products for delivery with passed tag

Month code

4.

Inventory of finished products

5.

Random checking of finished and semi-finished products on

stocks

1.

Act as a reliever of injection machine operator

Man the injection machine operation when regular operator/s
is preparing/blending or getting materials for injection use

2.

Man the injection machine operation when regular operator

is on break

Do other duties and responsibilities as directed by his superior

29

JOB TITLE

PRESIDENT AND GENERAL MANAGER

JOB SUMMARY
Over-all in charge of the companys operations. Sets the overall direction
of the company.
DUTIES AND RESPONSIBILITIES

As Chief officer of the company;

1. Sets directions for the companys operations
2. Decides for the financial and operational concerns of the
company
3. Talks and negotiate to existing and prospective customers
on matters pertaining to overall product development, cost,
quality, delivery and others.

JOB TITLE

PRODUCT ASSEMBLER

JOB SUMMARY
Assembly of semi-finished products to produce finished products of
acceptable quality to customers. Maintains the orderliness, cleanliness and good
condition of his work area and the machine and equipments that he is using.
DUTIES AND RESPONSIBILITIES

Assembly of semi-finished products to produce finished products

1. Prepares materials for assembly

2. Final inspection of products for assembly
3. Reworks products for assembly as needed
4. Assembly of relevant components
5. Counting of assembled products
6. Packaging of assembled products
7. Labels assembled products
8. Transfers assembled products to appropriate stocking area
9. Prepares relevant assembly report
10. Controls, segregate, and properly identifies rejected products
30

Performs other related job and responsibilities as directed by the

president

JOB TITLE

PRODUCTION HEAD

JOB SUMMARY
Performs functions regarding actual supervision of the production
operations. Plan production runs and man power schedules.
DUTIES AND RESPONSIBILITIES

Production planning

1. Production planning
2. Handles and process orders from customers
3. Translates customers order to production plans and schedules

Finished products delivery planning

1. Coordinates delivery schedules/ target with customers

2. Implement finished products delivery schedules as planned
3. Monitors delivery performance versus delivery requirements

Performs other related job and responsibilities as directed by his

superior

ii)

Recruitment, selection and training

Recruitment is the responsibility of the company owner. At its own

discretion, the owner has the option to hire personnel as it sees applicable and fit
to the established qualifications. HR officer is responsible reviewing the request
to hires information and coordination with the owner to facilitate the hiring of the
required personnel. And when hired, the HR officer also facilitate the entry,
coordinating the actual on the job training (OJT) of new personnel. The Assistant
Manager is responsible for determining the needs to hire additional manpower
based on the demands of the production operations.
Ilocos province is their source of manpower and nearby towns.

31

PROCEDURE FOR RECRUITMENT

Who
Assistant Manager

What
Prepare Request to Hire form

How
1. Fill-up Request to Hire form
2. Indicate relevant information
regarding job qualifications
3. Forward to HR Officer for
review and processing
4. As necessary discussed
request to hire form with the

HR Officer

Processing of Request to Hire

General Manager
1. Complete relevant

form

information for hiring

2. Take note of the required
date for the hiring
3. Discuss Request to Hire
form with the General

Genera l Manager

Review Request to Hire form

Manager
1. Review details of request to

and Hiring of Personnel

hire form and discuss

concerns with the Assistant
Manager
2. Initiate hiring of needed
manpower
3. Upon hiring, turn over hired
personnel to HR Officer for
orientation and completion of

HR Officer

Complete needed information

required documents.
1. Indicate name of hired

on Request to Hire form to

personnel and date of hiring

close hiring request

2. Guide new personnel in

needed documentation
3. Orientation of new
personnel on relevant system
and policies, or coordinate with
the Production Head and or
Assistant Manager for the On
the Job Training.
32

TRAINING
All personnel shall undergo training and certification based on the
requirement of their functions or assignments. The following are the required
training for all personnel: On the Job Training specific to their assigned duty;
Quality Management System Orientation; Quality Policy Orientation; Product
Quality Orientation; and Procedural Orientation specific to their assignments.
Aside from the trainings mentioned above, the management also send
personnel to outside or conduct in-house training as it sees it fit or upon
evaluating and analysis, the training is needed to improve or upgrade the skills. A
training plan shall be established based on the basic job skills available for the
manufacture of C.E.M. Allied Industries products. For multi-tasking purposes this
training plan shall be the basis of regular training programs aside from discussed
above.
To measure the effectiveness of the training conducted, a competency
evaluation shall be conducted by the Management for each individual who
undergone training based on their actual on the job performance. The Assistant
Manager is responsible for training and certification of all personnel performing
jobs related to production of products.
The training schedule for On the Job Training is personnel must be trained
and certified on their specific assigned task for duration of one week with close
guidance and supervision before they are allowed to perform the task on a
regular basis. While Quality Management System Orientation, Quality Policy
Orientation and Product Quality Orientation, personnel must be trained on the
over-all flow covering at least the business process and documentation system.
This must be done not later than the one month upon the start of their
employment. Procedural Orientation schedule is every time there are new
approved procedures for implementation that are related to their jobs.

iii)

Performance management

iv)

Work conditions
33

C.E.M. Allied Industries provide a good

34