1.
Which of the following has a weakness in that it does not tell whether the variation is the
result of special causes or common causes?
Select one:
a. Pareto Chart
b. Histogram
c. Stratification
d. Check Sheet
e. Run Chart
2. Which of the following are requirements for implementing a just-in-time process?
Select one:
a. All of the above
b. High quality materials
c. Accurate forecasts
d. Supplier training
e. Inventory reduction
3.
ISO 9000 seeks standardization in terms of
Select one:
a. production
procedures
b. products
c. suppliers'
specifications
d. procedures
to manage quality
4. Which of the following strategies are needed for establishing a quality culture?
Select one:
a. All of the above are strategies
b. Support
c. take a hearts and minds approach
d. Put the planned changes in writing
e. Open communication
5. Inspection, scrap, and repair are examples of
Select one:
a. costs of dissatisfaction
b. external costs
c. societal costs
d. internal costs
6.
The process improvement technique that sorts the "vital few" from the
"trivial many" is
Select one:
a. Yamaguchi
b. Taguchi
c. Pareto
analysis
analysis
analysis
d. benchmarking
7. Which of the following is the most appropriate leadership style in a total quality setting?
Select one:
a. Dictatorial
b. Participative
c. Democratic
d. Autocratic
e. Goal-oriented
8. Pareto Charts do which of the following:
Select one:
a. Separate causes from symptoms and force the issue of data collection
b. Allow for the identification of common solutions for group development
c. Identify trends by charting data over a specified period of time
d. Focus a group, thereby reducing irrelevant discussion
e. Help sort out what problems or causes of problems to pursue first
9.
Quality Circles members are
Select one:
a. none
b. all
of the above, all of the statements are false
trained to be facilitators
c. always
d. paid
machine operators
according to their contribution to quality
e.
external consultants designed to provide training in the use of Quality tools
10.
Costs of dissatisfaction, repair costs, and warranty costs are elements of cost
in the
Select one:
a. Taguchi
Loss Function
b. ISO
9000 Quality Cost Calculator
c. Pareto
Chart
d. Process
11.
Chart
Pareto charts are used to
Select one:
a. identify
inspection points in a process
b. organize
c. show
errors, problems or defects
an assembly sequence
d. outline
production schedules
e. provide
guidelines for quality training
12. In a total quality setting, quality is defined by:
Select one:
a. The employee
b. The management
c. The organization
d. The suppliers
e. The customer
13. All of the following costs are likely to decrease as a result of better quality except
Select one:
a. scrap costs
b. maintenance costs
c. inspection costs
d. warranty and service costs
e. customer dissatisfaction costs
14. The reason for using a team in solving problems is:
Select one:
a. Because it is easier to get employees to talk
b. All of the above
c. Individual work is no longer effective when solving problems
d. Because it is important to promote teamwork
e. Because no individual knows as much as a team
15.
A successful TQM program incorporates all of the following except
Select one:
a. benchmarking
b. employment
involvement
c. continuous
improvement
d. centralized
decision making authority
16.
Among the tools of TQM, the tool ordinarily used to aid in understanding
the sequence of events through which a product travels is a
Select one:
a. Pareto
chart
b. check
sheet
c. Taguchi
d. Flow
map
chart
17. Continuous improvement requires that an organization must:
Select one:
a. Establish quality as a strategic level goal
b. Establish a quality council
c. All of the above
d. Develop a statement of responsibilities
e. Establish the necessary infrastructure
18.
The process of identifying other organizations that are best at some facet of
your operations and then modeling your organization after them is known as
Select one:
a. continuous
improvement
b.
employee empowerment
c.
copycatting
d.
benchmarking
e. patent
19.
infringement
Based on his 14 Points, Deming is a strong proponent of
Select one:
a. inspection
b. an
at the end of the production process
increase in numerical quotas to boost productivity
c. looking
for the cheapest supplier
d. training
20.
and knowledge
Which of the following is true about ISO 14000 certification?
Select one:
a.
it is only sought by companies exporting their goods
b.
it is only sought by companies exporting their goods
c. it
indicates a higher level of adherence to standards than ISO 9000
d. it
is a prerequisite for ISO 9000 certification
21.
Kaizen" is a Japanese term meaning
Select one:
a. continuous
b. setting
improvement
standards
c. Just-in-time
(JIT)
d. a
fishbone diagram
e. a
foolproof mechanism
22. "Quality is defined by the customer" is
Select one:
a. a user-based definition of quality
b. an unrealistic definition of quality
c. a product-based definition of quality
d. the definition proposed by the American Society for Quality Control
e. a manufacturing-based definition of quality
23.
Pareto charts are used to
Select one:
a.
identify inspection points in a process
b.
show material flow
c. outline
production schedules
d. organize
errors, problems or defects
24. According to the manufacturing-based definition of quality,
Select one:
a. even though quality cannot be defined, you know what it is
b. quality is the degree to which a specific product conforms to standards
c. quality is the degree of excellence at an acceptable price and the control of variability at an
acceptable cost
d. quality depends on how well the product fits patterns of consumer preferences
25. The total quality approach has which of the following characteristics?
Select one:
a. Teamwork
b. Freedom through control
c. Focus on the customer
d. Obsession with quality
e. All of the above
26. Which of these are not one of the phases of a Six Sigma project?
Select one:
a. Control
b. Improve
c. Action
d. Define
e. Measure
27. Which of the following is not one of the major categories of costs associated with quality?
Select one:
a. external failuresnone of the above, they are all major categories of costs associated with quality
b. prevention costs
c. internal failures
d. appraisal costs
28.
A quality loss function utilizes all of the following costs except
Select one:
a. the
cost of scrap and repair
b. inspection,
c. sales
d. the
costs
cost of customer dissatisfaction
e. costs
29.
warranty, and service costs
to society
The philosophy of zero defects is
Select one:
a. consistent
with the commitment to continuous improvement
b. prohibitively
costly
c. unrealistic
d. an
30.
ultimate goal; in practice, 1 to 2% defects is acceptable
Total Quality Management emphasizes
Select one:
a.
a process where mostly statisticians get involved
b. a
commitment to quality that goes beyond internal company issues to
suppliers and customers
c. a system where strong managers are the only decision makers
d.
the responsibility of the Quality Control staff to identify and solve all
quality-related problems
