FASTER ACCESS

Dial HP call Center

Then Dial -> 1
Then Dial -> 6
SUPPORT CALL LOGGING Then Dial Passcode
Then select the op
Support Type-> STANDARD SUPPORT 24*7 & CTR

Toll Free 1800112267 / 30306363 18004254994/09844066440

Landline 011-26388000 080-25631915

For Email call logging
1. Machine Sr. No.:
eMail nightdesk.bangalore@hp.com 2. Model No.:
3. Contact Person Name
4. Telephone Nos with S
Internet http://www.hp.com/go/bsc For PSG & IPG products 5. Customer Name:
6. Customer Address:
7. Problem:
Internet http://www.itrc.hp.com For ISS/Servers

SLA Defination
•STANDARD SUPPORT: Next Business Day Response, Repairs on Best Effort basis
•24/7/4: Response- 24 x 7 Support with 4 Hrs response, Repairs on Best Effort basis
•24*CTR: Response- 24 x 7 Support with 4 Hrs response & Repairs-within 24 Hrs.
•6*CTR: Repairs-within 6 Hrs.
SLA can be Uplifted/Customize as per your need…please contact your Account Support Manager

For Installation call lo

Installation is done o
1. Machine Sr. No.:
INSTALLATION CALL LOGGING 2. Model No.:
3. Contact Person Name
eMail installation.bangalore@hp.com 4. Telephone Nos with S
5. Customer Name:
6. Customer Address:
7. Installation Support P
8. Your PO no with Date
 FASTER ACCESS FOR STANDARD SUPPORT
Dial HP call Center
Then Dial -> 1
Then Dial -> 6
Then Dial Passcode -> 9705
Then select the option and your will get connected to agent within no time!

For Email call logging please provide..

1. Machine Sr. No.:
2. Model No.:
3. Contact Person Name:
4. Telephone Nos with STD:
5. Customer Name:
6. Customer Address:
7. Problem:

For Installation call logging please provide..

Installation is done on purchase of Installation Support Pac along with the machine
1. Machine Sr. No.:
2. Model No.:
3. Contact Person Name:
4. Telephone Nos with STD:
5. Customer Name:
6. Customer Address:
7. Installation Support Pack No.:
8. Your PO no with Date
 SUPPORT CALL LOGGING
Support Type-> STANDARD SUPPORT 24*7 & CTR
Toll Free 18004258080 18004254994
Landline 91-080-25631911 91-080-25631916
eMail hpi.rc@hp.com nightdesk.bangalore@hp.com

For HP RX /Unix Escalation:

Direct Numbers + Esc Level -1

ISO Nos ISO Agent

West 91-22-66771961/60/65 Madhu/Prachi/Shreeja

91-9819021560

North 91-9818738149 Sweta/Manish

East 91-011-26846033

South 91-80-25041651/52/54 Pradeesh/Raja/Sashi/Preeti/Seema

91-9886498865
Level-II Level-III

Gaurish Lawande Paresh Raja

gaurish.lawande@hp.com paresh.raja@hp.com
91 22 56771900 ext. 1940; Mobile- 9820281160 22 66771950; Mobile-98209 04089
Support for HP products (Questions after you buy)

Support for: Phone

DeskJet, Scanjet, All-in-One, Digital 1800 425 7737, 080 28526900
Projectors, Photo Printers and Digital
Cameras
Pavilion & Presario Home PCs 1800 114 772, 0124 234 6992

Commercial Desktop, Commercial 1800112267 (BSNL/MTNL lines within

Notebook, Consumer Notebook, India), 30306363, 011 26388000
Handheld Computer, Workstation,
Industry Standard Server, Direct
Attached Storage, Commercial Printers

Large Format Printer/ Plotter only 18004548999, 080 30215500

Express Check-in for carryin Notebook 1800112267 (BSNL/MTNL) , 30306363,

Support (Delhi, Mumbai, Kolkata , 011 26388000
Bangalore & Chennai)
Unix Server, Alpha Server, VMS, 1800 425 8080, 91 80 25631911
Nonstop, Storage, Networking
Dial-a-cartridge 1800 42 54 999 (BSNL/MTNL within
India), 30304499 (prefix citycode when
calling from mobile phone

http://welcome.hp.com/country/in/en/contact/phone_assist.html#section1

Questions before you buy

Support for: Phone

DeskJet, Scanjet, All-in-One, Digital 1800 42 54 999 (From MTNL/ BSNL
Projectors, Photo Printers and Digital within India) OR 3030 4499 (Prefix city
Cameras, Pavilion & Presario Home code when calling from mobile phone)
PCs, Commercial Desktop, Commercial
Notebook, Consumer Notebook,
Handheld Computer, Workstation,
Industry Standard Server, Direct
Attached Storage, Commercial Printers,
Large Format Printer/ Plotter, other
products
Hours of operation Additional information
Monday to Saturday 9 am. to 9 pm. The languages supported are Hindi and
(excluding public holidays) English only

Monday to Saturday 9 am to 9 pm The languages supported are Hindi and

(excluding public holidays) English only
Monday to Friday, 9:00am to 6:00pm The languages supported are Hindi and
English only

Monday to Friday, 9:00am to 6:00pm The languages supported are Hindi and
English only
Monday to Friday, 9:00am to 6:00pm The languages supported are Hindi and
English only

Monday to Friday, 9:00am to 6:00pm The languages supported are Hindi and
English only
Monday to Saturday 9 am to 9 pm. The languages supported are Hindi and
(excluding public holidays). English only

Hours of operation Additional information

The languages
Monday to Saturday 9 am to 9 pm. (excluding supported are Hindi and
public holidays)
English only
 CALL CALL

Monday - Saturday* Monday - Friday*

9 am to 6 pm 9 am to 5:30 pm

DeskJets Commercial LaserJets

Consumer LaserJets Large Format Printers

Scanjets Business Desktops

All-in-Ones Notebooks

Digital Projectors Industry Standard Servers

Photo Printers Handhelds
Digital Cameras
 CALL

Monday - Saturday*

9 am to 6 pm

Unix Server

Alpha Server

VMS

Non-Stop

Storage
Networking