Charles Edward Hightower
Charles Edward Hightower
2201 N. Lakewood Blvd. #220,
Long Beach, California 90815,
Cell: 310-775-5306,
HT280@yahoo.com
Education
The University of Phoenix, Gardena, California Present
Bachelors of Science, Information Technology
Monterey Peninsula College, Monterey, California
Computer Information System CIS AS Degree 6/1995
Computer Technology System CTS AS Degree 6/1995
CertFirst-Saifirst Corp, Newport Beach, California 12/2009
Novell Certified Linux Professional
Suse 11 Linux Enterprise Fundaments Courses (3101)
Suse 11 Linux Enterprise Administration Course (3102)
Suse 11 Linux Enterprise Server Administration Course (3103)
New Horizons, CLC. Burbank, California 7/2004
Novell Network Management NetWare 6
Information Innovation, Inc., San Jose, California 12/2000
Certified Cisco Design Associate CCDA
New Horizons, CLC. Tempe, Arizona
Workstation Management with Z.E.N. Work 3/2000
NetWare 4.11 to NetWare 5 Update 7/1999
IKON Office Solutions, Corp., Phoenix, Arizona 12/1999
Introduction to CISCO Router Configuration CCNA
Technology Education Center, Corp., San Francisco, California
Intranet NetWare 4.1 Engineer Course CNE 10/1998
Intranet NetWare 4.1 Administrator CNA 3/1997
Global Knowledge Network, Corp., Santa Clara, California
Support MS Windows NT4 Core Tech 8/1997
Windows 95 Administrator Course 4/1997
Technical Skill
DOS, Windows 3.1/3.11,95 (B/C), Windows 98/98SE, NT4, Windows 2000 Pro, \XP, Novell Linux Desktop 9,
Suse Linux Enterprise Desktop 10 and 11, Novell Open Enterprise Server 10 and 11, Suse Linux Enterprise Servers
9, 10 and 11, Open Suse 11, Novell Server (3.X/4.X/5X\6.5), Unix; Windows 2000/2003 servers, TCP/IP,
IPX/SPX, DHCP, DNS, WIN, Apple Talk, Samba and other network protocols. Novell eDirectory 8.7\8.8, NDS,
Identity Management, iManager uses LDAP NMAS with Authentication for RSA, XyLoc, and SafLink ZenWork 1
x/2 x/3x\4x, BorderManager, Proximity, Smart Card, Remedy Identity Management and Biometric Devices.
Seagate Backup Exec and Arcserver. Installed and tested represented a good IBM Blade Center Type 8677, HP
Proliant DL 360/380 G3, and Shortage Raid Arrays. Cisco Pix firewall, Cisco Routers and switches, Cabletron T-
Base 10/100H Hub, Strong understanding of TCP/IP, OSI Model, CIDR, LAN/WAN protocols. Install, configure
and troubleshoot VMWare Server 2.5 & 3.0 with 100 Servers with Suse Linux server, Novell 6.5 Sever Windows
2000\2300 on VMWare 2.5 & 3.0 Dell EMC2 Servers:
1
Charles Edward Hightower
Professional Summary
Over 17 years of professional experience, including:
Novell\Windows Administrator, Network Engineer and Lan \Wan Administrator
Installs, configures & troubleshoot services on PC and Laptops (IBM & Compaq) and NetWare Servers on
LAN/WAN System, operating application software on Novell 6\6.5, Suse Linux 9\10\11 & Windows 2000\2003
server Network Systems.
IBM Blade Servers\ Center Type 8677\8852\7989, on IBM System Storage DS6000 and DS8000 Turbo
Shortage Raid Arrays.
Dells Power Edge 2950 Power Edge 2950 on EMC 500\700 Dell\EMC CX3-40\80, AX150, CX 300 and HP
Proliant DL 360/380 G2\G3\G4 & G5 Shortage Raid Arrays
Experiences install hardware including network servers’ Primarily Novell with ZENwork; iManager uses
LDAP, iChain and Windows to include client-server application, identity management , operating system,
creating configuration files and update patches.
Understand how to associate applications to other objects within NDS\eDirectory from Novell
3.11/4.X/5.X.6.X.6.5 and Suse Linux OES
Know how to create, modify, and move NAL objects using Console One and create MSI, AOT/AOX, and
simple application NAL objects
Understand version control issues, user and file-system security models, remote desktop management tools,
patch management, and Windows registry editing
Have a complete understanding of ZENworks and know how to support a mixed ZENworks for Desktops 1,
2,3,4 ,6 &7 environment
Implementation, building and supporting the enterprise directory infrastructure that is composed of Novell
eDirectory 8.8.X with Apache with Tomcat, NMAS, iChain and LDAP Directories
A strong understanding of network design, architecture on the WAN, OSPF, RIP, BGP, VLAN, EIGRP, HSRP,
and multilayer switching
I design, implementation, and management of Novell, Microsoft UNIX, Suse 9\10\11 Linux, VMWare Servers
2.5 & 3.0 and Cisco enterprise environment.
Experience
Santech USA, Van Nuys, California 12/2001 – Present
Network Consultant/Technical (Part-Time)
Network Support & Consulting and PC Hardware & Software Technical Support to Business and School
District in Southern California.
Work with IBM, Compaq, HP, Microsoft, Novell and Suse Linux Open Enterprises our Product and Network
integration. On IBM\EMC SAN
Plans and assists customer in their long-term information technology strategy development.
Installing, configuring, & troubleshooting on PC, local & network printer, and other peripherals.
Supporting & consulting customer on their Microsoft Server and Adv Server, Novell 6.5 and Suse 10\11
Enterprise Servers and VMWare Servers 2.5 & 3.0.
Understand version control issues, user and file-system security models, remote desktop management tools,
patch management, and Windows registry editing
Network communication to include: Routing, Firewalls, HTTP/TCP, Intrusion detection, DNS, Network
connectivity (LAN\WAN).
Have a basic understanding of how Novell eDirectory Services 8.7/8.X works, Identity Management and
integrates with ZENworks
Have a thorough understanding of Novell ZENworks for Desktops 3, 4,6& 7
Microsoft Windows 2000/XP experience
Setup, rebuild, troubleshoot a Novell ZENworks for Desktops\Servers 3, 4 6 & 7environment
IBM Blade Servers\ Center Type 8677\8852\7989, on IBM System Storage DS6000 and DS8000 Turbo
2
Charles Edward Hightower
Shortage Raid Arrays. and HP Proliant DL 360/380 G2\G3\G4 &G5
Supporting Web Server by utilizing HTML, JAVA and XML languages.
Customer Service skills working in a muli-cleint environment users Remedy.
INSIGHT GLOBAL, INC (2 MONTH) 08/2009 – 09/2009
Network Consultant/Technical
Install and configure about 350ea HP Desktop with Windows XP and 16ea.HP Proliant DL 380 G5 Servers
with Windows 2008 Servers. At 5 different locations though out of Southern California.
IMCNETWORK, INC, FOOTHILL RANCH, CA (4 WEEK) 08/-2009 –
08/2009
Suse Linux Admin
SUSE Linux 10.x Software Engineer Consultant to perform general maintenance on 15 of our manufacturing
computers. These manufacturing computers execute Linux shell scripts that program and test our network
boards.
PRISERVE CONSULTING INC. (3 WEEK) 06/2009 -- 06 /2009
Network Consultant/Technical
CN-TEC (1 MONTH) SACRAMENTO, CA 05/2009 –
05/2009
Novell Engineer, IDM, eDirectory, iChain
Install, configure and tested iChain 2.3.29 on Novell eDirectory 8.8 SP3 with DirXML on NetWare 6.5 server.
CHARTER GLOBAL (1MONTH) 04/2009 – 04/2009
Network Consultant/Technical
BEYONDTEKIT (2 MONTH) 01/2009 – 02/ 2009
Network Consultant/Technical
Perot System St. Joseph Health System , Anaheim, California 9/2004 – 2/2006
Network Design Engineer Imperium Staffing
As member of Identity Management Team worked with the key vendors from Litronic, SAFLink, SecuGen,
Precise, Ensure Technologies, Identity Management and Novell (NMAS), iManager uses LDAP to get the
various devices installed and running in conjunction with the Novell SecureLogin SSO product.
Working on Single Sign-on Project Network Support, Consulting, and Desktop Hardware & Software for St.
Joseph Healthcare though Southern California. SecureLogin fully integrates with your existing infrastructure,
whether that is Microsoft Active Directory, Novell eDirectory 8.7X/8.X, Apache with Tomcat, iChain and
LDAP v3 compliant eDirectory or even NT4.0 With Microsoft 2000/2003, Novell 6.5 & Suse 9/10 our Product
and Network integration.
Initially logon to either a Novell or Microsoft network but use an LDAP compliant Directory as the data store
the devices that were installed and tested represented a good cross-section of Proximity, Smart Card, and
Biometric Devices.
Test Remedy Identity Management and Novell Secure Login SSO product, in test lad on Dells Power Edge
2950 Power Edge 2950 on EMC 500
Have a complete understanding of ZENworks and know how to support a mixed ZENworks for Desktops 3 & 6
environment
Understand version control issues, user and file-system security models, remote desktop management tools,
patch management, and Windows registry editing
Dells Power Edge 2950 Power Edge 2950 on EMC 500\700 Dell\EMC CX3-40\80, AX150, CX 300 Shortage
Raid Arrays.
Strong troubleshooting skills pertaining to LDAP Directory systems, Novell eDirectory 8.7.3\8.8, Active
Directory and Samba. Testing & evaluating in Testlab of Novell 6.5, Suse Linux 9/10 Enterprise Server and
Microsoft Server, Windows 2000\ XP and Novell Linux 9X, Novell Network Client, Microsoft Office 2000/XP,
GroupWise 6.5 on 100ea VMWare Servers 2.5 & 3.0.
3
Charles Edward Hightower
Implementation, installs, configure and test Cisco Router (6500, 5500, & 2948G) thought out ST Joseph
Healthcare.
NonStopNet, San Jose, California 8/2000 – 7/2001
System Analyst
Work independently as a team member of the 24 hours Network Operations Centers. Provide 7 by 24
Telephones and on-site support; level three technical supports, for problem resolutions for onsite field
technicians, Network Operations Centers and other departments and personnel as needed.
Writes and submits technical advisory bulletins.
Microsoft Windows 2000/XP experience
Analyze, troubleshoot, and evaluate complex hardware, software, and network problems. Formulate ideas on
difficult and highly technical concepts and configurations and convert into clear written and oral presentations.
Work with Windows NT 4.0/2000 servers, Adv. servers, MS SQL, Novell, Linux Red Hat 8, 9, Unix/Apache
servers running on Network Servers and Cisco Router (12000, 7500, & 1600).
Customer Service skills working in a muli-cleint environment.
Global Crossing, Phoenix, Arizona 2/1999 – 8/2000
Sr. Network Computing Analyst
Provide 7 by 24 Network support to large size and Region NetWare, of Novell 4.X\5X with Border Manager
and Window NT 26 servers.
Configure, troubleshoot, update and Install all patches to Network servers. Install, maintain, and setup data
Merge and Backup using Seagate Backup Exec. On Novell, NT and RedHat 6\7server on daily Backup.
Help to maintain network 550 Users on 400 IBM desktop and 150 IBM ThinkPad support to users on Windows
95/98, Offices 97, Citrix, Norton Ghost 4\5, Novell 4.X\5.X with ZENwork ver. 2x, NT workstations, Remedy,
3Com & Intel Network Card
Setup, rebuild, troubleshoot a Novell ZENworks for Desktops environment
Have a complete understanding of ZENworks and know how to support a mixed ZENworks for Desktops 2
environment
Cisco Router (7500, 3600 2926G) Catalyst (4000 & 2926).
Maintain a global network communication to include: Routing, Firewalls, HTTP/TCP, Intrusion detection,
DNS, Network connectivity (LAN\WAN) (LAW\WAN) of uses 8500 and 9500-node.
Customer Service skills working in a muli-cleint environment.
United Health Care, Phoenix, Arizona 12/1998 – 2/1999
Network Admin. (Contract) Tek System
Installs troubleshoot and merge Data from Novell.4X to NT4 on company 19 servers.
Install, configure and setup data, backup using Seagate Backup Exec. On NT4 for daily backup.
Provide desktop and laptop (Compaq) support to 300 users on Win95, Offices97, Novell4.X, NT and Lotus
Notes 4.2.
Western Digital Corp. Santa Clara, California 8/1998 – 11/1998
Network Consultant/Technical (Contract) Tek System
Installs, configure, upgrade of PC (Gateway) Network and server from NetWare 3.X /4.X to NetWare 5.
Maintain a global network (LAN\WAN) of uses 3500 and 2500-node to NetWare 5.
El Camino Hospital, Mountain View, California 5/1998 – 8/1998
NetWare Engineer (Contract) IBM Global Services
Support a medium size network of Novell 3.X upgrade Novell 4.X LAN environment, change tokenring to
Ethernet with Intel Network Card,
Cisco Routes (3600 & 1600) and Cabletron Hub.
Service, maintain and change all Network Print from tokenring to Ethernet.
Maintain site’s network communication to include: Routing, Firewalls, HTTP/TCP, Intrusion detection,
(LAN\WAN) of uses 1200 and 2500-node.
4
Charles Edward Hightower
West Marine Prod., Watsonville, California 1/1998 – 5/1998
PC Technical (Contract) RHI Consulting
Install Win95 images on HP Vectra Desktop and NEC Laptops, configure and troubleshoot.
Setup and configure Office 4.3, Novell Client 32 ver. 2.2, GroupWise 4, McAfee Virus and Norton Ghost 3.
Customer Service skills working in a muli-cleint environment.
Read-Rite Corp. Milpitas, California 6/1995 – 1/1998
Network Engineer
Provide support large size Novell 4.11/NT LAN/WAN environment, including network protocols. Install and
configure ARCSERVER 5/6 on 500 servers.
Assists in install and configure of, Cisco Router (7500, 3600 & 1600) and Cabletron T-Base 10/100 Hub in 10
locating in Bay Area.
That night monitor, troubleshoots, supports and backup of Desktop Hp Vectra, Toshiba Laptops and 500 HP
LM/LS/LX PRO Servers.
Maintain a global network (LAN\WAW) of uses 6500 and 8500-node.
Monterey Peninsula College, Monterey, California 1/1994 – 6/1995
Asst. Lab Tech/PC Tech (Student Aide)
Provided technical support on Widow3.1, Dos 5\6.0\6.22, and Novell 3.11 on 250 workstations and 3 Server in
Computer Lab in 2 class’s room.
Setup, Install, and troubleshoot Workstation, Servers and LAN\Wan on Arcnet Network.
Montgomery Ward Co., Salinas, California 1/1993 – 12/1996
Stereo, TV/Computer Sale Clerk
Co. A, USAG, Fort Ord, California 6/1970 – 7/1992
Sergeant First ClassE-7 U.S. ARMY
00R40 MOS US Army Retention NCO for 10 years 11 months. Provides Supervision and Management control
of Brigade, Battalion and Company Reenlistment NCO to ensure that execution of US Army Reenlistment
Program is IAW AR 601-280. Reviews DA 201 Files of all soldiers, counsel’s soldier on option and benefits.
45K40 MOS Armament Repairer NCO for 10 years 2 months, Tank M48A1, A3 & A5, M60/M60A1, A2 A3,
M1/M1A Arty M109A1,A3, M110 and Small Arm.
