Mythili
Punyamurtula
mythili.punya@gmail.com
650-703-3461
Professional Summary:
Professional Experience over 7 years of IT experience with 4+ years in Administration,
Analysis, Design, Development, Customization and Deployment on Salesforce.com
(SFDC) platform.
Extensive qualifications in all phases of Software Development Life Cycle Methodologies
like Agile, Scrum, Waterfall, Spiral and work accordingly to improve processes, systems,
and methodologies.
Accomplishments in analysis of large-scale business systems, Business Requirements
Documents, Business Overview Documents, Authoring Narrative Use Cases, Functional
Specifications, Technical Specifications, reporting and testing plans.
Experience with documenting Business Requirements document (BRD), Use
CaseSpecifications and Functional Specifications, Systems Design Specification (SDS),
Systems Requirements Specification (SRS), Workflows and Unified Modeling Language
(UML) diagrams (use case, activity, sequence, data flow diagrams, process flow
diagrams) and testing.
Extensive
experience
in
transforming
business
requirements
into
functionalspecifications; focused on workflow analysis and design, business process
reengineering, user interface design and process flow modeling
Expertise with Administration and Configuration of salesforce.com CRM to populate and
maintain data
Experienced in Creating Users, Roles, Profiles, Permission sets, Email Services,
Page Layouts, Record Types, Lead processes, Sales processes, Support Processes,
Workflow Alerts and Actions, and Approval processes, Lead and Case
Assignment rules.
Proficient in security and sharing rules at object, field, and record level for different
users at different levels of organization.
Development knowledge with Apex Language, Apex Trigger, Apex Scheduler, Batch
Apex, Apex Class andS-Control.
Expert in designing, creating and maintaining Salesforce.com Email Templates (HTML &
Visual force Templates).
Proficient with creating workflow rule, assignment rules, validation rules, and
triggers.
Extensive experience in creating Custom Objects, Formula Fields, Custom fields
Master-Detail, Lookup relationships, Tabs and various other components as per the
client and application requirements.
Have performed page layout customization, page layout assignment based on
profiles and created custom links based on user requirement.
Experienced in automation of cases, leads and escalation cases, creating Leads, Case
from web and emails.
Worked with email templates, mass emails using email objects.
Experience in Implementing and executing System Logs and Debug Logs.
Experience working with Eclipse IDE and Force.com Plug-in environment.
Extensively worked on creating and customizing the Reports, Analytic Snapshots and
Dashboards.
Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports,
Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package&
Custom Application, Sandbox data loading.
Experienced in testing process, ability to develop functional test plans, test
scenarios, test cases, test scripts, coordination, escalation, prioritizing the bugs and
user acceptance testing.
Maintained QA processes and practices, including defect tracking and test
management.
Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-toEnd testing, System testing, Regression testing and User Acceptance testing
(UAT).
Self-starter who is proactive and quick learner with perseverance, strong work
ethics and a never ending zeal to be the best.
To work in a highly productive cloud focused team where I can efficiently contribute my
skills and abilities for the growth of the organization and build my professional career.
Certifications
Salesforce.com Certified Force.com Developer.(2208702)
Salesforce.com Certified Administrator.(2410563)
Educational Qualifications
Bachelors of Engineering in Comp. Science from JNTU University, Hyderabad, India.
Technical Skills
CRM Package
Salesforce.com
Salesforce Tools
Data loader, Migration tool, Force.com Connector, Web
Services API,Force.com Eclipse IDE Plug-in.
Force.com, Data loader, Force.com Workbench
C, Java, J2EE, Servlets, Apex, Visual Force, SOQL.
Microsoft SQL Server 2008, MS Access, Oracle 8i/9i/ 10g/ 11g,
MySQL.
HTML, XML, JavaScript, SOAP API, REST API.
Windows 98/2000/XP/2003/2007, Windows Server 2003/2008.
Eclipse IDE, MS-Visio, MS-Project 2000.
ETL/Integration Tools
Languages
Database
Web
Platforms
Tools
Work Experience
Grifols
Emeryville, CA
Industry:
Position:
Nov 2013 to Till Date
Diagnostics
Salesforce.com Administrator/Business Analyst
Responsibilities:
Reviewed functional and non-functional system requirements and constructed aconceptual
design and detailed designs that align processes and technologies to achieve business
objectives around credit risk.
Extracted the Business Requirements from the end users keeping in mind their need for the
application and prepared Business Requirement Documents (BRD)
Identified business requirements and translated them to technical specifications
forForce.com.
Create various profiles and configured the permissions based on the organizational hierarchy
requirements.
Created and Customized the Custom Objects, Formula Fields, Roll up summary fields,
validation rules, dependent picklists, and page layouts.
Created workflows and Approval processes.
Created users, roles, public groups and implemented role hierarchies, sharing rules and
record level permissions to manage sharing access among different users.
Implemented Data segregation through Record Types and Field level security.
Developed and maintained validation rules and custom workflow.
Imported bulk data using Apex Data Loader.
Developed and maintained custom reports.
Customized page layouts for Opportunity, Contact and Accounts depending upon user roles,
and groups.
Created Custom objects, validation rules, Page layouts, Custom tabs, Components, as suited
to the needs of the application.
Involved in migrating data into Salesforce application using apex data loader through CSV
files. Installed and configured apex data loader.
Batch reassignment of accounts and opportunities based on organizational changes.
Prepared documentation for internal use.
Environment: Salesforce Enterprise Edition, Salesforce.com Custom/Standard
Objects,Force.com IDE, Apex, Triggers, Visual Force, Approval Process, Workflows, Data Loader,
Custom Reports, Dashboards, API Integrations.
Novartis
Emeryville, CA
Industry:
Position:
Jun 2012 to Oct
2013
Pharmaceutical
Salesforce.com Administrator/ Business Analyst
Responsibilities:
Analyzed business needs, distinguish between needs and wants, identify gaps
betweenbusiness needs and standard application functionality.
Represented the business requirements in various alternative views such as analysis
models, process flow diagrams and user stories.
Assisted the project manager in creating detailed project plans and scheduling andtracking
project timelines.
Involved in various Phases of the project, like requirement gathering, requirementanalysis,
documenting the functional and nonfunctional requirements.
As a Salesforce admin managed user accounts by creating roles, profiles and user group,
security controls, personal information setup, password reset, updating company profile
setup.
Created custom objects, tabs, fields, page layout to satisfy the business requirements.
Worked on various SFDC standard objects like Campaigns, Leads, Accounts, Contacts,
Opportunity, Cases, Reports and Dashboards.
Created user Roles and Profiles, security controls and shared settings.
Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump
the data into on a regular basis for sales performance and lead generation statics
Involved in setting up field level access for each custom object created based on the users
role.
Worked with field & page layout customization for the standard objects like account, contact
and leads.
Involved in migrating data into Salesforce application using apex data loader.
Generated Reports and Dashboards for weekly and monthly reviews. Involved in business
process reviews.
Used various sandboxes for testing and migrating customizations to the production instance.
Customized tabs for among different business users group and Business centers.
Created the workflows and for automated lead routing lead escalation, alerts and custom
coaching plans.
Developed various Custom Reports and deployed them for different business user levels.
Provided the training to the internal business users to use the application and develop their
own custom reports.
Environment: Custom objects, Formula Fields, Validation Rules, Approval Process, Workflows,
Data Loader, and Analytics.
VMware
Alto, CA
Industry:
Position:
Palo
Oct 2010 to
Feb2012
Virtualization Computing
Salesforce.com Administrator/ Business Analyst
Responsibilities:
Identified business requirements and translated them to technical specifications
forForce.com.
Created and managed complex workflow rules, data validations, and object customizations.
Created and used email templates in HTML and visual force.
Interacted with stakeholders to get a better understanding of client business processes and
gather business requirements for Business Process Analysis and management of sales cloud.
Created role hierarchy to appropriately provide the sharing abilities to all the users.
Created Custom Objects and defined lookup and master-detail relationships on theobjects.
Also created junction objects to establish many-many connectivity among objects.
Managed ongoing support requests and administrative needs of users.
Maintained users, roles, profiles, sharing rules, permissions, sharing settings, apexsharing
and public groups as part of managing security on SFDC.
Involved in data import into SFDC using Apex Data Loader through CSV files.
Developed reports, dashboards, and processes to continuously monitor data quality and
integrity.
Created custom report types and generated report using the report types.
Environment: Salesforce.com, Force.com IDE, Developer Console,SOQL,Visual Force,Force.com
Data Loader, Reports, Dashboards, Workflow Rules, Page Layouts,SOQL, Apex,Roles, Profiles,
HTML.
Bayer Healthcare
Berkeley, CA
Industry:
Position:
Nov 2009 to Sep
2010
Pharmaceutical
QA Engineer
Responsibilities:
Created test plans, test cases, test procedures, and test scripts based on business
requirements and technical specifications for both the client interface and the back office.
Automated the test cases using QTP for functional and regression testing
Responsible for System testing, Regression testing, Integration testing, and Performance
Testing.
Intensively conducted Functionality, Security, Performance and Regression on billing module.
Loaded all the XML files through batch servers.
Actively participated to setup the test environment for the application(s) needs to be
deployed on test environment.
Prepared reports and test results after each release cycle for management and further test
planning.
Tracked defects and documented them in Quality Center.
Environment:
.NET, Windows XP/2000/2003, Oracle, Issues Log, TOAD, Excel, WIN 2003 Server, IIS6.0
TCS
Hyderabad, India
Industry:
Position:
Jun 2007 to Aug
2009
IT consulting services
Asst. Systems Engineer
Responsibilities:
Enterprise hospitals information system (eHIS) is a health care package with 32 different
functionalities. eHIS is an SOA compliant software package developed using web services.
The package covers all administrative, patient tracking and reporting activities. Package
includes functionalities for Treatment, Billing, Pharmacy, Material Management, CRM,
Complete Lab, Operation Theater, etc.
Implemented nested grids for viewing the data in hierarchy. Created dynamic hierarchy data
grids for displaying the user
Assigned Tasks, Schedules, Appointments, Pending Tasks and Approvals.
Reports were created using crystal reports including bills, daily reports, consumption report,
and monthly reports.
Drill down reports and sub reports for hierarchical data were developed.
Implemented service oriented architecture (SOA) to achieve loose coupling between
modules.
Performed GUI testing manually.
Planned and developed Test Plan and Test Cases using Test Director Tool.
Prioritizes the test cases in order of high risk to low risk to insure good testing strategy.
Responsible for performing all phases of Quality Assurance software testing during
development and prior to the application being launched.
Bug reporting and tracking was done using Test Director.
Environment: Environment: Visual Studio 2003/2005, Oracle-10G, SQL Server 2005, Visual
Source Safe 6.0, Crystal Reports, Web Services
