Procedure No.
03
Title: Internal Audit
1.0PURPOSE: To ensure that Internal Quality Management System Audits, Manufacturing
Process Audits and Product Audits are held in planned manner and executed to ensure
that activities of various divisions are performed as per laid down system and
implementing the Corrective Actions.
2.0SCOPE: This procedure is applicable to all functions of Swaraj Division.
3.0RESPONSIBILITIES: All Divisional Heads, MR.
4.0DEFINITIONS:
4.1Internal Audit
Internal Audit is the activity, which is carried out to verify whether processes
comply with the planned arrangements and to determine the effectiveness of the
processes of M&M Swaraj Division.
Internal Quality Management System Audit of all departments of M&M Swaraj is
performed by Trained/Qualified Auditors of M&M Swaraj. The detail procedure of
Quality Management System Audit is given in section 5 of this procedure.
Criteria for NCR
1. Where customer specific requirements have been violated or not fulfilled.
2. Where statutory, regulatory & contractual requirements are violated.
3. Where potential risk to Business or Organization is detected.
4. Where planned activity of critical product & process parameters inspection is
repeatedly not carried out.
5. Where total breakdown of system observed.
After Audit NCR analysis, if the repetitive NCRs or total breakdown of system is
observed then audits for the concerned dept. would be repeated.
Observation- If there is clause violation in selected cases it will be treated as
observation.
Suggestion- Suggestions are improvement opportunity where ISO 9001 clause
may not get violated or any system breakdown observed.
Manufacturing Process Audit is also conducted as per plan to determine its
effectiveness.
Product Audits are also conducted as per defined frequency to verify products at
appropriate stages of production and delivery.
4.2Criteria for Internal Auditor
Quality Management System Audit:
The Individual who are qualified any of the following criteria for carrying out
Internal Quality Management System Audit and are independent of the functions
being audited.
A Trained Internal Auditor by External Agency
A person trained In-House for Internal Audits by Internal Faculty.
Auditee
The person representing the dept./module being audited.
4.3 Non-
Conformance Report
A report indicating non-fulfillment of requirements as per Stated Processes. The NCRs
of Internal Audits has a defined format.
5.0Procedures for Quality Management System Audit 5.1 to 5.6
5.1Selection of Audit Teams
Internal Audits are carried out by a individual/team, who are qualified for
performing the audit.
5.2Audit Preparation
The MR office will plan the Internal Audits for all functions in Swaraj Division.
5.3Auditing/Collecting evidence
Evidence is collected through interviews, examination of documents and
observation of activities and conditions in the areas of concern. The effectiveness
of the corrective actions implemented as a result of last Internal Audit observation
is also verified. Instances are documented as a Non-Conformance Report and
is duly signed by the Auditors. The auditee also signs on the NCR after he/she
clearly understands the non-conformity; NCR is handed over to the auditee.
5.4Corrective Actions
After signing the NCR, the auditee works out correction and corrective action plan
as soon as possible and indicate time for completion of the same in the and signs
it.
5.5Closing of NCR
It is the responsibility of Auditee to inform Auditor for verification of the
completion of corrective action. After verification of effectiveness of corrective
action the MR office arranges to close the NCR by signing out the closure column.
5.6Review of NCRs
The MR ensures timely compliance of all the Audit Requirements as per the Audit
Plan/Schedule and prepares Audit Corrective Action Summary Report. These
reports are reviewed in Management Review Meeting.
Formats:
Format-1: Internal Audit Plan
Format-2: Non-Conformance Report and Corrective Action Report
