Welcome to
our little book
on the big subject of
Gamification
About
3radical
Why read this book?
More and more businesses are
using Gamification to create brand
awareness, drive user engagement, and
ultimately influence behaviour to drive
purchase and advocacy everyone
is talking about this new marketing
strategy and you need just one
source that gives you the basic
facts and more.
You want to keep on top of the
latest marketing strategies.
There is simply too much information
out there on this subject you just
need something you can digest
in small chunks.
You need useful stats, facts and
quotes for an upcoming presentation
but dont have time to research them.
What is Gamification?
Why Gamification?
10 Reasons to Adopt Gamification
Gamification and Mobile
10 Tips for Developing Your
Gamification Strategy
The 3radical Platform
About 3radical
Engagement
Online
Applications
Social
Loyalty
App
Activities
Reputation
Points
Gamification
Users
Achievement
Techniques
Badges People Sites
Networking
Services
11
Websites
Encourage
What is
Gamification?
What is
Gamification?
Gamification
is the use of game
thinking and game
mechanics in non-game
contexts to engage
people and to impact
their behaviour
13
How does
it work?
What is
Gamification?
Todays consumers are hungry for status,
competition, reward and self-expression
and are prepared to engage with brands
that provide these opportunities.
Gamification uses techniques and
strategies from game design to
prompt specific consumer behaviour.
15
What does
Gamification
achieve?
CUSTOMER
INSIGHT
What is
Gamification?
The goal of Gamification is to enable
Brands to engage consumers with their
content and brand experience, and to
encourage them to collaborate and
share with their target audience.
Ultimately Gamification drives consumer
behaviour which can be to purchase
and become an advocate.
At the same time, Brands gain
valuable consumer data.
17
BRAND
GROWTH
19
Why?
Why
Gamification?
Gamification
was added to the Oxford Dictionary
2011 Word of the Year Short List!
Suffice it to say, youll be
seeing the word around
more and more...
21
Despite huge
investment,
Brands are finding it
difficult to engage
with their customers
Why
Gamification?
In 2013, Businesses spent
$3 billion
on web-based communities
and user generated content
tools, yet nearly
70%
of customers never
log into them!
Source: Gartner
23
Loyalty
programmes
fail to meet
their goals
Why
Gamification?
McKinsey estimates that the cost
of loyalty programs swelled to
$50 billion
in 2012, yet more than half
of customers are inactive
in those programmes.
25
However,
proven to boost
engagement
strategies,
Why
Gamification?
Gamification is
becoming an
important part of
the marketing mix
70%
of the Global 2000 Brands
will introduce Gamification
into their marketing and
customer service mix in 2014
Source: Gartner
27
And the growth
is expected to
continue
Why
Gamification?
Gamification
works!
86%
Participants experiencing
gamified loyalty
programs open emails
86% more often
than participants in
non-gamified loyalty
programmes
Why
Gamification?
Examples of
Gamification
in action
Why
Gamification?
Through its Monopoly
Campaign, McDonalds
increased its sales
by 5.6% in USA, with
many people engaged
in impulse buying just
to get tickets.
Why
Gamification?
Why does
Gamification
work?
Why
Gamification?
Traditional marketing
techniques are:
failing
because people today
are seeking more reward
and more engagement
from experiences than
ever before
Gabe Zickermann
Gamification.co
37
Giving
something back
to consumers
is vital
Why
Gamification?
According to our own recent survey:
93%
said brands need to give
something back for them to
read or respond to messages
Source: 3radical
39
and its only
getting more
important all
the time
Why
Gamification?
65%
of respondents in our survey said that
getting rewarded by brands in return
for engaging with them has become
more important in the past year
Source: 3radical
41
,
Rewards don t
just mean
discounts:
Why
Gamification?
10 Reasons
to Adopt
Gamification
10 Reasons
to Adopt
Gamification
TOP
TEN
There are reasons
aplenty, but heres
our Top 10.
47
1
Customers want it
Todays consumers are hungry for status,
competition, reward and self-expression.
Brands that enable consumers to
demonstrate their success through
badges, status levels and leaderboards
will attract consumers who will
happily engage with them.
58% of consumers want
brands to be fun and playful
Source: DailyTekk
10 Reasons
to Adopt
Gamification
2
Drive engagement and loyalty
Traditional loyalty programmes have
evolved beyond points and discounts.
Using Gamification, brands can drive
and reward desired behaviours such
as visiting stores, engaging on Facebook,
visiting a website and sharing content
on social networks.
49
3
Traditional marketing
techniques are no
longer working
Customers are faced with more
content, more channels and more
marketing messages than ever
before and theyve tuned out.
Brands need to cut through
the noise and offer more
compelling reasons to engage.
10 Reasons
to Adopt
Gamification
4
Social media helps
promote it
Todays use of social media further
encourages consumers to share their
achievements with their peers (and
feed their need to demonstrate their
success), and, at the same time,
entice new customers.
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5
You dont want to get left
behind your competitors
Gartner predict that by the end of 2014,
70% of the Global 2000 Brands
will introduce Gamification into
their marketing mix.
10 Reasons
to Adopt
Gamification
6
Brands get rewarded too
Brands are rewarded with more engaging
relationships with their customers, and
ultimately, more profitable revenues.
Through the Gamification process, Brands
learn more about each consumer to be able
to make more relevant offers in the future.
Studies have shown that the average
amount of time visitors spend on a
Brands website can more than double
following Gamification campaigns.
53
7
Mobile marketing is growing
faster than ever before
During 2014, it is estimated we will
pass an installed base of 2 billion
smartphones globally.
And with the mobile internet growing
8x faster than web adoption in the
1990s and 2000s, being able to apply
Gamification techniques to consumers
via their smartphones is key.
10 Reasons
to Adopt
Gamification
8
Everyone wants to play games
If games are included in a Gamification
strategy, they are reaching a broader
audience than ever before.
40% of the worlds internet
users play online games.
Mobile games is the fastest-growing
segment of the overall market, with revenue
set to nearly double between 2013 and
2015 from $13.2 billion to $22 billion.
55
9
Success is proven
Early adopters, such as Nike, Starbucks
and McDonalds, have all adopted
Gamification marketing techniques
in recent years, and their incredible
results are well documented.
10 Reasons
to Adopt
Gamification
10
Technology has evolved
to enable it quickly and
at low risk
Technology vendors such as 3radical
provide the tools you need to develop
your own Gamification strategy to
drive specific behaviours from
your target market
57
Why should
Gamification
be mobile
first?
Gamification
and Mobile
During 2014,
it is estimated we will
pass an installed base of
2 billion
smartphones globally.
Source: Forrester
Mobile is becoming not
only the new digital hub
but also the bridge to
the physical world.
Source: Forrester
61
Mobile will play
an important
part in
Gamification
strategies
Gamification
and Mobile
Why?
Because we use our
mobiles all of the time
Gamification
and Mobile
89%
of smartphone users use their
smartphones throughout the day
Source: Forrester
Source: We are social
65
Why does mobile
deliver?
Only mobile
can deliver
this!
Gamification
and Mobile
Because its:
Where consumers are
Consumers have their mobile with
them from waking up to going to sleep,
and increasingly it is the device of
choice for all digital interactions
Relevant
Messages can be delivered at the
right time and in the right location
Immediately rewarding
Consumers can interact with the
brand using the phone, and get
their rewards immediately
67
Gamification
works because
it is...
relevant &
rewarding
Your Own
Gamification
Strategy
60%
of marketing today is
untargeted and not relevant
50%
of consumers disengage with
brands because of irrelevance
41%
of consumers would consider
ending a brand relationship
because of irrelevant messaging
Source: Precision Marketing
71
10 tips for
developing
your own
Gamification
strategy
Your Own
Gamification
Strategy
Simply adding gaming
elements is not enough.
Gamification is based on a
behavioural approach and should be
based on the behaviours you wish to
drive from your target audience.
73
1
What are the business
goals driving your
Gamification strategy?
In order for your Gamification strategy
to succeed, you need to be clear about
what you want to achieve and how this
can be measured.
For example, if your goal is to encourage
the sharing of product information, your
Gamification strategy should encourage
and reward customers for writing product
reviews or posting product pictures on your
social media channels.
Your Own
Gamification
Strategy
2
Metrics how will you
measure your success?
The most obvious goal for any Gamification
strategy is increased engagement. Metrics for
measuring increased engagement include:
Increase in new web visitors
Time spent on site
Social media followers
Content sharing
App sign-ups
Time spent in app
Content download
Conversion rates
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3
Consider what motivates
your customers
Different customers are motivated by
different desires and you will need to
analyse customer behaviour to know
which of the following are the strongest
motivators for your target audience:
Achievement
Reward
Status
Competition
Self-expression
Your Own
Gamification
Strategy
4
Consider what game
mechanics will work for you
The game mechanics you decide to
use will depend on what motivates your
target audience. Some of the most
used game mechanics include:
Points
Levels
Badges
Challenges
Virtual goods
Leaderboards
Discounts
Lucky Dip entries
77
5
Badges
Badges give your customers the
recognition of having reached certain
levels or completed new challenges.
Feeding their need for self expression will
spur customers on to obtain the next badge
or meet the next goal you set for them.
Your Own
Gamification
Strategy
6
Leaderboards
Consider the use of leaderboards to give
your customers real time feedback on
their progress and success as this will drive
competition amongst your target audience
as well as drive and satisfy their need for
status and achievement.
79
7
Levels
Levels indicate that a customer has reached a
particular milestone. They can be completed
either by reaching a certain amount of points,
or completing a certain goal.
Levels work well in Gamification since
they drive and encourage competition and
reward consumers who are motivated by
status and achievement.
Your Own
Gamification
Strategy
8
Social Sharing
Social sharing is the perfect game
mechanic if your customers are motivated
by self expression and being able to share
their success with their achievement, such
as badges and trophies, with their peers
through their preferred social media sites.
Additionally, social sharing is useful
for promoting your brand, products
and Gamification programme to
other likely participants.
81
9
Challenges
Setting challenges will encourage your
customers to meet your specific goals
and Gamification objectives.
Customers welcome challenges since
they feed their desire for reward,
status, achievement, self-expression
and competition.
Your Own
Gamification
Strategy
10
Check out the following
successful Gamification
strategies for inspiration:
Starbucks
SalesForce
leveling, rewards
Nike
achievements,
badges, challenges,
rewards
Xbox Live
achievements,
leaderboards
leaderboard,
achievements,
levelling
Hallmark
Facebook credits,
virtual goods, gifting,
sharing
Microsoft
achievements,
contests
Foursquare
badges, rewards
Wii Fit
LinkedIn
achievements,
rewards
progress bar
83
The 3radical
platform
The 3radical
Platform
Provides brands with a
new communication
channel to connect
directly with consumers
while impacting
their behaviour in a
measurable way.
87
The 3radical
platform gives
Brands:
The 3radical
Platform
The ability to deliver a gamified
experience to consumers through
competitions and rewards
A new communication channel, via
an own branded mobile app with
customisable mobile phone games with
prizes to further drive brand engagement.
A marketers portal to select individual
consumers to receive gamified offers and
alerts based on demographic information,
past behaviour and location.
Rich analytics to further enhance future
offers and inform all Brand communication
89
The 3radical
platform
gives Consumers a
fun and rewarding
experience that is
relevant to
them
The 3radical
Platform
Fun activities like competitions, photo sharing
treasure hunts, quizzes and more which have
rewards and prizes associated with them.
Virtual currency enabling them to enter
competitions, donate to charity, gain further
discounts and level up in 3radical games.
Real world offers relevant discounts and
incentives based on their previous purchases
and current location.
Status recognition such as badges and trophies to
display on their phone or share via social media.
A fun gaming experience playing great
mobile games with the chance to win prizes,
with level ups provided by Brands
91
About 3radical
About
3radical
3radical has created a new way for Brands
to get and keep consumers attention.
Using our powerful platform, leading
Brands are achieving unprecedented
engagement levels while consumers
have a fun, positive experience.
The founders of 3radical have a unique
experience that combines gaming, social
media, marketing and analytics as well
as experience in growing technology
businesses and international trade.
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Visit our
Resource
Library
About
3radical
For our other resources on
Gamification, including infographics,
videos and webinar recordings,
please visit:
3radical.com/resources
Follow us to stay informed:
@3radicaltweets
linkedin.com/company/3radical
97
Get in touch
About
3radical
UK
+44 117 344 5008
Singapore
+65 640 837 11
Australia
+61 289 737 506
Email
info@3radical.com
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