1.
------------ are social inventions for accomplishing goals through group efforts
a. Management
b. Organization
c. Leadership
d. Behaviour
2. A study of human behaviour in organizational settings is
a. Individual behaviour
c. Organizational behaviour
b. Group behaviour
d. None of these
3. Scientific Management approach is developed
by
a. Elton Mayo
c. F.W. Taylor
b. Henry Fayol
d. A. Maslow
4. Who proposed bureaucratic structure is suitable for all organization
a. Elton Mayo
c. F.W. Taylor
b. Henry Fayol
d. Max Weber
5.Hawthrone experiment which was a real beginning of applied research in OB was
conducted by
a. Elton Mayo
b. Henry Fayol
c. F.W. Taylor
d. Max Weber
7. Process or administrative theory of organization is being given by
a. Elton Mayo
c. F.W. Taylor
b. Henry Fayol
d. Max Weber
8.Todays organization
are
a. Open system
c. Open as well as closed
b. Closed system
d. None of these
9.Organization Behaviour is
a. An interdisciplinary approach
c. Total system approach
b. A humanistic approach
d. All of these
10.Organization Behavior is not a
/an
a. A separate field of study
c. Normative science
b. Applied science
d. Pessimistic approach
11.Cognitive theory of learning was given by
a. Skinner
c. Tolman
b. Pavlov
d. Piajet
12.--------------is a relatively permanent change in behavior that occurs as a result of
experience
a.Behavior modification
b.Learning
c.Motivation
d.Skills
13. which of the following is / are included as structure of human mind
a.Id
c.Super ego
b.Ego
d.All the above
14.----------- is largely childish, irrational, never satisfied, demanding and destructive of
others
a.Ego
c.Negative ego
b.Super ego
d.Id
15.------------represent noblest thoughts, ideals
etc.
a.Ego
c.Negative ego
b.Super ego
d.Id
16.----------- is reality and practical oriented part of
thinking
a.Ego
c.Negative ego
b.Super ego
d.Id
17. Thematic Apperception Test (TAT) is designed to understand
a.Perception of individual
b.Personality of individual
c.Learning of individual
d.None of these
18.---------------- is the reactions of individuals to new or threatening factors in their
work environments
a.Attitude
b.Stress
c.Dissonance
d.Disappointment
19.Which of the following is/are not job related source of stress
a.Role ambiguity
c.Ethical dilemmas
b.Role overload
d.Career concerns
20.Which of the following is/are not organizational factors causing stress
a. Task demand
c. Role conflict
b.Role demand
d.Satisfaction
21.A technique to bring changes in the entire organization, rather man focusing
attention on individuals to bring changes easily.
a.Organizational development
c.Organizational culture
b.Organizational change
d.Organizational conflicts
22. Which of the following is/are OD intervention
techniques
a.Sensitivity training
c.Quality of work life
b.MBO
d.All the above
23. Which of the following is NOT an important issue relating to goal-setting theory?
a.Goal specificity
c.Feedback
b.Equity among workers
d.Defining the goal
24.Behaviour, power, and conflict are central areas of study for _____________.
a. sociologist
b. Anthropologists
c. Social psychologists
d. Operations analysts
25.When a bank robber points a gun at a bank employee, his base of power is:
a. Coercive
b. Punitive
c. Positional
d. Authoritative
26. What do we call it when we judge someone on the basis of our perception?
a. Stereotyping
b. Categorizing
c. Halo effect
d. Prototyping
27.Sobha is an honest and straightforward person. She believes her employees are all
similarly honest and straightforward, ignoring signs that they may be manipulating her.
What perceptual shortcut is Sobha most likely using?
a. Contrast effect
c. Stereotyping
b. Halo effect
d. Projection
27.Raju believes that men perform better in oral presentations than women. What
shortcut has been used in this case?
a.The halo effect
c.Projection
b.The contrast effect
d.Stereotyping
28.What sort of goals does Management By Objectives (MBO) emphasize?
a. Tangible, verifiable and measurable
c. Challenging, emotional and constructive
b. Achievable, controllable and profitable
d. Hierarchical, attainable and effective
29.Which of the following theory is proposed by Clayton Alderfer?
a. Theory X and Theory Y
c. ERG Theory
b. Hierarchy of Needs
d. Theory
30.Concept of MBO was introduced
by:
a.Peter. F.Drucker
b.Mary Parker
c.Henry Fayol
d.Philip Kotler
31. Mr. Sunils one-day salary was deducted because of his uninformed leave, as he was
already warned about this behaviour. It is an example of which method of shaping
behaviours?
a.Reinforcementc. punishment
b. Positive Reinforcement
c. Organizational citizenship behavior d. Expectations about alternative jobopportunities
32.Which of the following is not a trait dimension in Big 5 personality trait?
a.Extroversion
b.Agreeableness
c.Ego
d.Culture
33. In which stage of the conflict process does conflict become visible?
a. Illumination
c. Behaviour
b. Intentions
d. Cognition
34.Which dimension of Big 5 personality traits represents artistically sensitive, refined
etc.
a. Culture
b. Emotional stability
c. Conscientiousness
d. Extroversion
35.____________ refers to the network of personal and social relations that is developed
spontaneously between people associated with each other.
a. Formal organization
c. Business organization
b. Informal organization
d. Government organization
36.The cognitive process through which an individual selects, organizes but
misinterprets
environmental stimuli is known
as_________
a. Perception
b. Projection
c. Selective Perception
d. Mis-Perception
37.The more consistent behaviour, the more the observer is inclined to ___.
a. Attribute it to interpretation
c. Attribute it to consensus
b. Attribute it to internal causes
d. Attribute it to external causes
38.Which of the following is one of the relationships proposed in expectancy theory?
a. Reward-satisfaction relationship
c. Rewards-personal goals relationship
b. Satisfaction-performance relationship
d. Effort-satisfaction relationship
39.In Maslows hierarchy needs which of the following pair of needs is ranked as lower
order needs?
a. Physiological and safety needs
c. Self actualization and safety needs
b. Physiological and social need
d. Social and esteem needs
40.Maslow grouped the five needs into two categories
a. Higher-order needs and Lower-order needs.
b. Supreme needs and local needs
c. Self needs and others needs
d. Luxurious needs and comfort needs
41.If everyone who is faced with a similar situation responds in the same way,
attribution theory
states that the behaviour shows
_____.
a. Consensus
b. Similarity
c. Reliability
d. Consistency
42.Your boss never gives you the benefit of the doubt. When you were late back from
lunch, he
assumed that you had simply taken too much time. He never considered that the
elevators were out and you had to walk up 10 flights of stairs. Your boss is guilty of
_____.
a. Self-serving bias
c. Fundamental attribution error
b. Selective perception
d. Inconsistency
43.Mr.Sajeev rated Mr. Rajiv high in his job evaluation because both belong to same
area and
graduated from the same University. It is an example of:
a. Central Tendency
c. Similar-to-me effect
b. Halo effect
d. Misperception
44.All the following are dimensions of Intellectual ability EXCEPT:
a. Inductive reasoning
b. Dynamic strength
c. Deductive reasoning
d. Number aptitude
45.What sort of actions is most likely to be attributed to external causes?
a.Actions that have high distinctiveness, high consensus and high consistency
b.Actions that have high distinctiveness, high consensus and low consistency
c.Actions that have high distinctiveness, low consensus and low consistency
d.Actions that have low distinctiveness, low consistency and high consensus
46.A threatened strike action by a labour union to force the management to accept their
demands is an example of which of the following power?
a.Referent power
b.legitimate power
c.Reward power
d.Coercive power
47. Job appraisal is the part of_____________
a. Sociology
b.Anthropology
c. Psychology
d. Political science
48.What term is used for the extent to which an individual displays different behaviours
in different situations?
a.continuity
b.integrity
c.flexibility
d.distinctiveness
49.What does consensus refer to in attribution theory?
a.There is general agreement about a perception.
b.Different people respond the same way in the same situation.
c.There is general agreement about how people desire to respond to the same situation.
d.Different people perceive a situation similarly.
50.If everyone who is faced with a similar situation responds in the same way,
attribution theory states that the behaviour shows.
a.consensus
c .reliability
b.similarity
d.consistency
51. Which of the following is not one of the four primary management functions?
a.Controlling
b.Planning
c.Staffing
d.organizing
52. Determining how tasks are to be grouped is part of which management function?
a.Planning
b.Leading
c .Controlling
d.organizing
53. As a manager, one of Jamess duties is to present awards to outstanding employees
within his department. Which Mintzberg managerial role is James acting in when he
does this?
a.leadership role
c.monitor role
b.liaison role
d.figurehead role
54.Which one of the following would not be considered a human skill in Katzs
structure?
a.Decision making.
b.Communicating
c.resolving conflicts
d.working as part of a team
55. According to Katz, when managers have the mental ability to analyze and diagnose
complex
situations, they possess skills.
a.Technical
b.Leadership
c.problem-solving
d.conceptual
56. According to Fred Luthans and his associates, which of the following is considered a
part of
traditional
management?
a.Disciplining
b.decision making
c.exchanging routine information
d.acquiring resources
57. Which of Luthans managerial activities involves socializing, politicking, and
interacting with
outsiders?
a.traditional management
b.communicating
c.human resource management
d.networking
58.An OB study would be least likely to be used to focus on which of the following
problems?
a.an increase in absenteeism at a certain company
b.a fall in productivity in one shift of a manufacturing plant
c.a decrease in sales due to growing foreign competition
d.an increase in theft by employees at a retail store
59.If a person responds the same way over time, attribution theory states that the
behaviour shows.
a.Distinctiveness
c.Consistency
b.Consensus
d.continuity
60. Mr.Balu is late for work each day by about ten minutes. How would attribution
theory describe
this
behaviour?
a.It shows consensus.
c.It shows reliability.
b.It shows similarity.
d.It shows consistency
61.Which of the following is a reason that the study of organizational behaviour is
useful?
a.Human behavior does not vary a great deal between individuals and situations.
b.Human behavior is not random.
c.Human behavior is not consistent.
d.Human behavior is rarely predictable.
62.Which behavioural science discipline is most focused on understanding individual
behaviour?
a.Sociology
c.Psychology
b.social psychology
d.anthropology
63. blends concepts from psychology and sociology.
a.Corporate strategy
c.Political science.
b.Anthropology
d.Social psychology
64. The subject of organizational culture has been most influenced by which
behavioural science
discipline?
a.Anthropology
b.Psychology
c.social psychology
d.political science
65. Which of the following OB topics is not central to managing employees fears about
terrorism?
a.Emotion
c.Communication
b.Motivation
d.work design
66. According to management guru Tom Peters, almost all quality improvement comes
from of
design, manufacturing, layout, processes, and
procedures.
a.Modification
c.Integration
b.Stratification
d.simplification
67. Todays managers understand that the success of any effort at improving quality
and productivity
must
include.
a.process reengineering
c.customer service improvements
b.quality management programs
d.employees
68. Most valuable asset in an organization is
a.Land and building
c.Human being
b.Cash and bank balances
d.technology
69. What term is used to describe voluntary and involuntary permanent withdrawal
from an
organization?
a.Absenteeism
c.Downsizing
b.Turnover
d.truancy
70. ______ is discretionary behaviour that is not part of an employees formal job
requirement, but
that promotes the effective functioning of the
organization.
a.Productivity
c.Organizational citizenship
b.Motivation
d.Organizational behavior
71. Individual-level independent variables include all of the following except.
a.Leadership
c.Perception
b.Learning
d.motivation
72. What do we call the view that we can learn both through observation and direct
experience?
a.situational learning theory
c.social learning theory
b.classical learning
d.the Pavlov principle
73.Most of the learning that takes place in the Class room is
a.Classical conditioning
c.Cognitive learning
b.Operant conditioning
d.Social learning
74...are those factors that exists in the environment as perceived by the
individual
a.Physiological drive
c.Cue stimuli
b.Psychological drive
d.Reinforcement
75...is the process of screening out information that we are uncomfortable with
or that
contradict to our
beliefs
a.Perceptual context
c.Halo effect
b.Selective perception
d.Stereotyping
76. The extent to which individuals consistently regard themselves as capable, worthy,
successful etc. is
a.Self esteem
c.Tolerance for ambiguity
b.Authoritarianism
d.Workhollism
77.A learned pre-disposition to respond in a consistently favourable or unfavourable
manner with
respect to a given
object
a.Perception
c.Behavior
b.Attitude
d.personality
78.They are the worst firm I have ever dealt with is components of attitude.
a.Affective component
c.Intentional component
b.Cognitive component
d.None of these
79. Person-Job fit means
a.Persons physical fitness match with the job
b.Persons skills match with the job
c.Persons contributions match with the incentives offered by the organization
d.Persons education match with the job
80. Which of the following is not an attribute of psychological individual difference?
a.Motivation
c.Personality
b.Learning
d.Complexion
81. Which of the following is not an attribute of physiological individual difference?
a.Appearance
c.Attitude
b.Complexion
d.Body shape
82.is a persons belief about his chances of successfully accomplishing a
specific task
a.Self esteem
c.Self efficacy
b.Job satisfaction
d.Self appraisal
83.Select the correct hierarchical order of qualities of an individual
a.Ability-Skills- Aptitude- Competency
c. Skills- Aptitude- Competency- Ability
b.Aptitude-Ability- Skills- Competency
d. Competency-Ability-Skills- Aptitude
84.As per Stimulus-Response Model, input for behaviour process is
a.Drive
c.Stimuli
b.Organism
d.Response
85.S-O- B-A Model combines the S-R Model
and
a.Stimuli
c.Human being
b.Response
d.drive
86.An enduring attribute of a person that appears constantly in a variety of situation is
a.behavior
c.attitude
b.trait
d.culture
