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Argos Respects Your Privacy. Our Chat Experts Cannot View Your Screen and Will Not Ask For Your Credit Card Details

The transcript summarizes a customer's chat with an Argos customer service agent regarding defective products purchased from Argos. For a broken set of dumbbells, the agent informs the customer that they can receive a replacement by returning the item to any Argos store along with their receipt so that the store can verify the fault. For a laptop charger that no longer works properly, the agent says that if the customer brings their bank statement showing the transaction to an Argos store, this can serve as proof of purchase since it has been less than a year since the purchase and the product is still under warranty.

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Jazzi Sehrawat
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87 views1 page

Argos Respects Your Privacy. Our Chat Experts Cannot View Your Screen and Will Not Ask For Your Credit Card Details

The transcript summarizes a customer's chat with an Argos customer service agent regarding defective products purchased from Argos. For a broken set of dumbbells, the agent informs the customer that they can receive a replacement by returning the item to any Argos store along with their receipt so that the store can verify the fault. For a laptop charger that no longer works properly, the agent says that if the customer brings their bank statement showing the transaction to an Argos store, this can serve as proof of purchase since it has been less than a year since the purchase and the product is still under warranty.

Uploaded by

Jazzi Sehrawat
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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http://www.argos.co.uk/static/StaticDisplay/includeName/ContactUs.

htm

FROM: Argos
SUBJECT: Transcript of your chat
CHAT START TIME: 2015-03-16 18:23 GMTST
CHAT END TIME: 2015-03-16 18:53 GMTST
CHAT AGENT: Isabel
CHAT TRANSCRIPT:
Note: Argos respects your privacy. Our chat experts cannot view your screen and will not ask for your credit card details.
You Hi I had bought an item in store this week and it is defective.

6:24 pm

You sorry it was Tuesday last week

6:24 pm

Isabel I'm sorry to read that. Do you still have your receipt?

6:28 pm

You Yes I do

6:29 pm

Isabel If the item is faulty then we will give you a refund in Argos store as long as you take your proof of purchase

6:31 pm

Isabel *any Argos store

6:31 pm

You thanks the item is very diffcult to carry to a store and I would prefer a replacement.Its a set of dumbells

6:31 pm

Isabel What's wrong with the item?

6:31 pm

You one of the bars is defective and so the spin locks cannot fit it and one of the spin locks is also broken

6:33 pm

Isabel Well in that case we would definitely give you a replacement. Just to let you know you have a year from the 6:34 pm
purchase date to return the item
You thanks.How can I arrange this?

6:35 pm

Isabel In order for us to give you a replacement you need to take the item back to any Argos store with the receipt 6:35 pm
so we can see the fault
You okay thanks

6:36 pm

Isabel You're welcome. Is there anything else I can advise you on today?

6:36 pm

You Yes one more thing please, I had bought a laptop around 10 months, I have lost the receipt however I still

6:43 pm

have my order confirmation,etc emails, I wanted a charger for it as the original one doesnt work properly.Is there any
chance of getting a replacement in such a case
Isabel Was the item paid for with cash or card?

6:44 pm

You card

6:50 pm

Isabel If you have a bank statement showing the transaction we will take that as proof of purchase. The item is

6:53 pm

still under the 1years warranty period so if you take back to any Argos store we will be able to assist you further in store
You thats great thank you

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6:53 pm

16/03/2015 18:53

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