Janet Diaz
3954 E Fairmount St, Tucson, AZ 85712 (928)920-9147 janetd@email.arizona.edu
Objective: To form part of Tucson Medical Centers RN New Graduate Program with enthusiasm,
dedication, and versatility to become an asset as a staff nurse performing safe and quality nursing care.
Create a positive work environment through continuous learning and effective collaboration with the
interdisciplinary healthcare team.
Education
University of Arizona-College of Nursing Bachelor of Science in Nursing, Spanish Minor 3.7 GPA
Graduation December 15, 2016
San Luis High School Diploma San Luis, AZ 4.2 GPA: Salutatorian
Graduated May 2008
Professional Clinical Experience
Tucson Medical Center (Preceptorship) Cardiac Care Unit 188 Hours
Fall 2016
Theresa Lee Public Health Center Community/Public Health 75 Hours
Fall 2016
St. Josephs Hospital Intensive Care Unit 270 Hours
Spring 2016
Palo Verde Behavioral Health Psychiatric Unit 75 Hours
Spring 2016
Banner University Medical Center Pediatric Medical/Surgical Unit 135 Hours
Spring 2012
Tucson Medical Center Adult Medical/Surgical Unit 135 Hours
Spring 2012
Tucson Medical Center Obstetrics/Post-Partum Unit 75 hours
Spring 2012
Park Avenue Health and Rehabilitation Long-term Care 112 Hours
Fall 2011
Professional Work Experience
Convey Health Solutions Customer Service Yuma, AZ
Aug 2014 - Aug 2015
Utilized critical thinking skills daily while assisting customers with year-round member service
support over a multi-line phone system for Cigna Healthspring Rx, a prescription drug plan with a
Medicare contract.
Enhanced ability to multi-task by effectively building and maintaining rapport with irate customers
while decoding rejected medication claims and assisting pharmacies with claim processing.
Reinforced teaching skills by educating customers regarding insurance rules and procedures, including
but not limited to: enrollment eligibility, medications covered, pharmacy use, costs, payment
processing, and billing inquiries.
Gadsden Elementary School District #32 Substitute Teacher San Luiz, AZ Feb 2014 - May 2014
Enhanced leadership by conducting and teaching both a computer literacy and 8th grade math course at
San Luis Middle School as a full-time substitute teacher.
Applied critical thinking by developing daily lesson plans based on intermediate computer/math
concepts to incorporate state standards of learning in quizzes, homework assignments, and exams for a
total of 140 students.
Advanced Call Center Technologies Customer Service San Luis, AZ
Apr 2013 - Jan 2014
Improved communication skills through sales and conflict resolution over the phone while developing
effective service offers for AT&T customers and executing order processing.
Developed excellent time management and multi-tasking skills by working in a high demand, fastpaced environment.
Southwestern Advantage, Inc. Student Manager & Independent Contractor
May 2011-Aug 2012
Trained, managed, and motivated peers for direct sales of educational products while relocating to
Salisbury, NC and Rock County, WI during college summer vacations.
Developed managerial and public speaking skills through recruiting and weekly sales meetings.
Established leadership by holding individual conferences with recruits to improve peer performance.
Southwestern Advantage, Inc.Independent Contractor
May 2010 - Aug 2010
Established success principles through direct sales including maintaining a strict schedule, positive
attitude, self-motivation, goal setting, rapport building, and money management.
Built confidence, determination, and flexibility by approaching over 2,500 families in various socioeconomic statuses in Gate City, VA and performing all ordering, inventory, accounting, and delivery
of products in personal business.
Skills and Achievements
Bilingual: Fluently speak, read, and write Spanish
Advanced Cardiovascular Life Support (ACLS) Certification: November 28, 2016
Healthcare Provider Basic Life Support (BLS) Certification: October 7, 2015
Institute for Healthcare Improvement Basic Quality and Safety Certification: November 23, 2016
Jane Robb Endowed Scholarship for Nursing Students: Fall 2016
Evelyn G. Searles Nursing Scholarship: Fall 2012
Southwestern Advantages Top First Year Award: Top salesperson with a personal retail sale
amount of $41,250 in 11 weeks during summer of 2010.
Southwestern Advantages Gold Seal Gold Award: working 80+ hours a week in summers of 2010,
2011, and 2012
REFERENCES AVAILABLE UPON REQUEST
