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HK 15 Minutes Training Schedule

This document outlines a monthly on-the-job training schedule for housekeeping staff, listing various training topics to be covered such as hotel organization, guest expectations, linen identification, service excellence, assisting guests with special needs, building guest loyalty, proper linen folding, personal hygiene, emergency procedures, cleaning guest rooms, and safety protocols. The schedule is signed off by the head of the housekeeping department.

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Ayman Ghanem
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1K views1 page

HK 15 Minutes Training Schedule

This document outlines a monthly on-the-job training schedule for housekeeping staff, listing various training topics to be covered such as hotel organization, guest expectations, linen identification, service excellence, assisting guests with special needs, building guest loyalty, proper linen folding, personal hygiene, emergency procedures, cleaning guest rooms, and safety protocols. The schedule is signed off by the head of the housekeeping department.

Uploaded by

Ayman Ghanem
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Monthly On-The-Job Training

(15 minutes Training Schedule)

Department: Housekeeping

Month:

Date Time Place Training Topic Trained By Remarks

HK Organization
Grooming Standard
Guest Expectation
Linen Identification
Service Excellency
Assisting sick/
handicapped guest
How to build guest
loyalty
What to say
What not to say
Hiccups
Linen Folding
Zero Defects
Linen Running
Personal
Hygiene/sanitation
Stocking Linen Closets
Stocking Linen Carts
Entering Guestrooms
Resort & Company
information
Turn down service
Preparing to clean
Guestrooms
Emergency Fire &
Evacuation Procedure
Stripping the Bed and
Removing Soiled Linens
Notice about children
Guest Request & door
open
Dusting the Guestroom
Safety Committee and
Chemical Handling
Cristal manual
What to say what not to
say .

Head of Department Signature

On-The-Job Training/15 minutes Training Schedule

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