Personal & Interpersonal
Effectiveness
Dr B Karunakar
(karunakarb@nmims.com)
People seldom improve when they have no
other model but themselves to copy
-Oliver Goldsmith
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It is not important where you
stand.
What is important is where you
are moving.
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L+1
YOU
PEER
FAMILY
L-1s
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2
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You know what you are, but
not
What you can become
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3 Types of Executives
Who can get ST results but have no idea on
the road map for their practice
Great 10 year plan but are going to be out of
business in 10 months
Who can get ST results in conjunction with
a vision for the future.
Your Challenges at
Personal Level
Professional Level
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3Challenges?
At WORK
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2
3
At HOME:
1..
2..
3
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Inside-Out
Primary & Secondary Greatness
Roots & Leaves
Walk the Talk
Dependence to Independence to
Interdependence
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INSIDE FIRST
Becoming
PROACTIVE
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Why Become Pro-active
Becoming efficient and effective
Transforming the way you work
Striking work-life balance
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Pro-activeness
Freedom to choose
HABITS
Values &Purpose
Prioritizing
Discover, Learn & Apply
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FTO Stability Team/QC Team
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Freedom to choose
((You are the Creator)
Winning is an event
Being a Winner is a Spirit
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Freedom
Stimulus to Response
Choose
Self- Independent
Awareness Will
Imagination Conscience
Freedom to Choose
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There are two ways of meeting
difficulties: You alter the
difficulties or you alter yourself to
meet them
Phyllis Bottome
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CIRCLE OF INFLUENCE
AND
CIRCLE OF CONCERN
REACTIVE PROACTIVE
Circle of Influence
Circle of Concern
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NEHRU V. SARABHAI HOMIBHABHA
ABDUL KALAM SATISH DHAWAN RAJA RAMANNA
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FREEDOM TO CHOOSE
OUR OWN RESPONSE
PROACTIVE REACTIVE
We control circumstances Circumstances control us
by using strong values as a Others are responsible for
Guide (i) who we are (ii) what we
We are responsible for (i) have (iii) what we do
who we are (ii) what we We have no choice
have (iii) what we do Genes, upbringing,
We have choice circumstances are
Genes, upbringing, determiners
circumstances are only
influences
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Winners & Losers
WINNER LOSER
The winner is a part of the answer The loser is always a part of the
problem
The winner always has a plan The loser always has an excuse
The winner says: The loser says:
Let me do it for you. This is not my job
The winner sees an answer in The loser sees a problem in every
every problem answer
The winner sees a green near The loser sees a sand-trap near
every sand-trap. every green.
The winner says: It may be The loser says: It may be
difficult; but it is possible. possible but it is difficult.
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The problem is not the other
guy
The problem, the challenge,
is the person in the mirror
And the solution is the
person in the mirror
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APJ Abdul Kalam
LESSON 1
Be active! Take on responsibility! Work for the things
you believe in. if you do not, you are surrendering your
fate to others
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Lift yourself up by your own efforts.
Do not allow yourself to fall down or
to be degraded because you alone are
your friend so can be your enemy
BHAGAVAD GITA
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Pray to be stronger.
Do not pray for tasks equal to your powers;
Pray for powers equal to your tasks
Then the doing of the work shall be no
miracle
But you shall
www.words4ever.com
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APJ Abdul Kalam
LESSON 2
This is my belief: that through
difficulties and problems God
gives us the opportunity to grow. So
when your hopes and
dreams and goals are dashed, search
among wreckage, you may find a golden
opportunity hidden in the ruins
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Values and Purpose
(The First Creation)
Doing the Right Things
for the Right Reason
VALUES
Community
Values/Principles
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VALUES
YOU
PURPOSE
ROLE
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Dharma Friendship
Krishna A Few Karna
Principles/Values
From
Mahabharata
Drona Bheeshma
Loyalty Vow
Values
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Values/Principles
Uncompromising
Unwavering
You hold it dear to your heart
You will not give-up under any circumstances
Pran Jaaye Per Values Naa Jaaye
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Action Planner
Understanding your Character
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Understanding Self
The first step of developing ourselves is to
have an increased awareness of self and
others!
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Leadership is action,
not position
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360-Degree Feedback
Provides performance data from multiple points of reference
Like a compass, it is a navigational tool
More powerful, reliable and accurate as compared to traditional,
single source feedback processes
The feedback tends to not only be more balanced, but harder to
dismiss due to its' broader range of input
360 feedback answers three basic questions:
Why should I improve my performance?
What do I need to improve?
How can I improve?
Action Planner: Understanding Your Character
Reflective Questions
1. Make an inventory of your character traits. Once
you have completed the exercise, ask yourself:
1. What are my strong traits? Consider them as your effective
leadership traits.
2. How are those effective leadership traits useful in leadership
situation?
3. What are my weaknesses? Consider them as your ineffective
leadership traits.
4. How might those ineffective leadership traits affect my
willingness to lead?
2. Share the inventory of your effective and
ineffective leadership traits and the mind-map with
a trusted colleague. Solicit their opinion of your
self-assessment.
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Action Planner: Understanding Your Character
Reflective Questions
3. Consider ways you can put your effective character
traits to use.
1. At work (Apply a willingness to listen to a colleague who is
having trouble with a specific job assignment.)
2. At Home (Apply your sense of patience to your spouse and
children, or others you live with.)
4. Consider ways you can put your ineffective
character traits to use.
1. At work (Make conscious effort to acknowledge the
contributions of others.)
2. At Home (Be creative in the way you communicate with your
family or others around you.)
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Circle of INFLUENCE
AND
Circle of CONCERN
REACTIVE PROACTIVE
Circle of INFLUENCE
Circle of CONCERN
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Action Planner
Creating a strong personal
vision
Action Planner: Creating a Strong Personal Vision
Reflective Questions
Where do you want to be in five years?
1. At work
2. At Home
Where do you want to be in one year?
1. At work
2. At Home
Think yourself as a business. Create a personal mission statement
for that business. use the following questions to shape your
statement. Try to keep your mission statement under 100
words.
1. What do you do? (manager, engineer, lawyer, etc.)
2. What do you serve? (who is your customer?)
3. What do you offer? (what service to you offer?)
4. What do your commitment? (How do you want to serve your
42 customer: promptly, efficiently, cost-effectively, etc.)
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Prioritizing
(The Second Creation)
Things which matter most
Must never be at the mercy of
things which matter least
Exercise : Our time management skills
When we look at the activities we perform in a typical work day, we could classify them into urgent-
not urgent, important-not important categories. Reflect on the activities you perform in a typical work
day and assign a percentage to the time you spend on each of the four sections. Record the
percentages in the diagram given below.
URGENT NOT-URGENT
I
M I II
P
O
R
T
A
N
T
N
O
T III IV
-
I
M
P
O
R
T
A
N
44 T
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Time Log
Make a daily activity time log and identify
your time wasters.
Your Time
Wasters.
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Another step of developing ourselves is to learn
how to prioritize and use our time!
URGENT NON-URGENT
CRISES PREVENTION
PRESSING PROBLEMS PROCESS FOCUS
FIRE FIGHTING PLANNING
RELATIONSHIP
NOT IMPORTANT
INTERRUPTION SOME MAIL
SOME CALLS SOME PHONE CALLS
MAIL,REPORTS PROCRASTINATION
ESCAPE READING
Leadership is action,
not position
Effective Managers Work
in Zone II
II:
I: Not Urgent
Urgent and Important
Important
III: IV:
Urgent Not Urgent
Not Not Important
Important
Leadership is action,
not position
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Long Term to Weekly
Mission Roles Goals
statement
Long-Term Organizing
Schedule
Roles Goals Plans
Delegate
Weekly Organizing
First Things First
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FIVE STEPS
Plan Your Day
Plan your Week
Goals
Key Roles
Personal Mission
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Self Management is
Being Effective at Workplace
And to know if you are effective at your
workplace you need to understand.
Time Management is.
Setting Objectives
Deciding Priorities
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WEEKLY SHEET
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Sample Roles - Goals
Rough draft mission statement
Individual-Personal
Register seminar
Development
Visit Upender in hospital
Home work/Vickys class
Husband/Father
Kavyas science project
Test market parameters
Manager-New Products Interv. asst candidates
Study consumer survey
Study last test result
Manager-Research Work on bonding prob.
Network with Sunil and Prakash
Manager-Staff Development Performance review with Srikant
Visit with Rajshekhar
End of month reports
Manager Administration Salary review report
Teach yoga
R K Mutt Volunteer for funds raising
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APJ Abdul Kalam
LESSON 3
The more up -to date the knowledge you possess, the freer you
are .
Knowledge cannot be taken from anyone except by
obsolescence
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APJ Abdul Kalam
LESSON 4
A leader can only be free to lead
his team if he keeps abreast
of all that is happening around
him-in real time. To lead, in a
way, is to engage in continuing
education.
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Pythagoras
Above all things, reverence yourself.
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