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Philippine Information Technology Enabled Services-Business Process Outsourcing 5-Year Forecast

The document contains a 5-year forecast for the Philippine ITES-BPO industry from 2011 to 2016. It projects that the number of employees will increase from 640,000 in 2011 to over 1.3 million in 2016. BPO/contact center seats are expected to grow from 206,000 to 330,000 in the same period. Total space requirements for the industry will expand from nearly 2 million square meters in 2011 to almost 3 million square meters by 2016, with projected needs of over 4.4 million square meters from 2014 to 2016 alone.

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78 views1 page

Philippine Information Technology Enabled Services-Business Process Outsourcing 5-Year Forecast

The document contains a 5-year forecast for the Philippine ITES-BPO industry from 2011 to 2016. It projects that the number of employees will increase from 640,000 in 2011 to over 1.3 million in 2016. BPO/contact center seats are expected to grow from 206,000 to 330,000 in the same period. Total space requirements for the industry will expand from nearly 2 million square meters in 2011 to almost 3 million square meters by 2016, with projected needs of over 4.4 million square meters from 2014 to 2016 alone.

Uploaded by

JaiDomeyeg
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Philippine Information Technology Enabled Services- Business Process Outsourcing 5-Year Forecast

YEAR 2011 2012 2013 2014 2015 2016

EMPLOYEES 640,000 777,000 917,000 1,071,000 1,209,500 1,352,800

YoY (Year over Year)


Increase of Employee No. 137,000 140,000 154,000 138,500 143,300

BPO / Contact Center


Seats 206,000 237,000 268,000 299,000 330,000

Yearly Space
Requirements 1,030,000 sqm. 1,185,000 sqm. 1,340,000 sqm. 1,495,000 sqm. 1,650,000 sqm.

Aggregated Space
Demand 1,955,000 2,211,875 2,468,780 2,725,625 2,982,500

Increase in Percentage YoY 21.40% 18.01% 16.79% 12.93% 11.85%

Total Space Requirements from 2014 until 2016 in sqm. 4,485,000 sqm.

Source: iBPA/P

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