A SREVICE REPORT

ON

STATE BANK OF INDIA

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 A SREVICE REPORT

ON

STATE BANK OF INDIA

PREPARED BY:-

Katharotiya Purvisha.

CLASS:-

BBA SEM-4

ROLL NO.

91

ACADEMIC YEAR

2014-15

SUBMITTED BY

SAURASTRA UNIVERSITY,

RAJKOT.

GUIDED BY:-

Mr. PARAG KANERIYA

COLLEGE:-

SHREE R.P.BHALODIYA

RAJKOT.

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 DECLARATION

I undersigned Katharotiya Purvisha C. a student of S.Y.B.B.A. from

SHREE R.P.BHALODIYA COLLEGE of commerce & Business management & computer
studies, declare that project report is prepared by me. I had taken a help of my college &
professor for the purpose of guidance only and too add that, myself prepare this report.

PLACE: Rajkot

DATE:

SIGNATURE OF STUDENT

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 ACKNOWLEGDEMENT

It is pleasure it present this report before you. I would like to thank all who helped me
in my preparation of this report.

First I would like to thank the manager of STATE BANK OF INDIA Who had
allowed me to prepare a detail report on their bank.

And I also gratefully, Prof. Parag Kaneriya

In my helping me for preparation of this project report.

I would also like to all the executive employees of the unit by whom I was kindly
allowed to visit their bank and extent me their co-operation to me to observe, study and
acquire information. My thanks are also to other faculty member for their help and guidance.

DATE:

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 PREFACE

Knowledge is power

Business & service sector now a day has become an important part of economy like in
INDIA. From the last decades industrial activities of big organization enables us to use the
products of nation and international market. So business can be considered a useful device to
improve the economic and national prosperity of country INDIA.

There is an ancient proverb Practice makes a man perfect. It indicates practice

makes the person more practical and knowledge through which can be able to handle a
business. and also they keeping this in view the subject is introduce to provide practical
training to the student in the field of management and to have a feel of industrial
environment.

SBI helps in the development of the country by increasing educational level,

communication level, the living standard of the people etc.

Thus SBI is needed for the development of the country.

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 MAIN INDEX

SR. NO. PARTICULARS P.G. NO.

1 General Information
2 Service Department
3 Marketing Department
4 Human Resource Department
5 Finance Department
6 Learning Form Project Report
7 Swot Analyses
8 Suggestion
9 Conclusion
10 Bibliography

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INDEX

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NO. PARTICULAR PG.NO.
1 History Of The Organization

2 Company Profile

3 Size Of The Organization & Form Of The Organization

4 Organization Structure

5 Management Team

6 Branch Location

7 Time Keeping System

HISTORY & DEVELOPMENT

The evaluation of state bank of India can be traced back to the first decade of the 19 th century.
it began read the establishment of the bank of Calcutta in Calcutta, on 2 June 1806. The bank

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was redesigned as the bank of Bengal, three year later, on 2 January 1809. It was the first ever
joint stock bank of the British India, establish under the sponsorship of the Government of
Bengal. Subsequently, the bank of Bombay (establish on 15 April 1840) and the bank of
madras (established on 1july 1843) followed the bank of Bengal. These three banks
dominated the modern banking scenario in India, until when they were amalgamated to form
the imperial bank of India, on 27 January 1921.

An important turning point in the history of state bank of India is the launch of
the first 5 year plan of independent India , in 1951. The plan aimed at serving the India
economy in general and the rural sector of the country, in particular. Until the plan, the
commercial banks of the country, including the imperial bank of India, confined their services
to the urban sector. Moreover, they were not equipped to respond to the growing needs of the
economic revival taking shape in the rural areas of the country. Therefore, in order to serve
the economy as a whole and rural sector in particular, the all rural credit survey committee
recommended the formation of a state-partnered and state-sponsored bank. then after state
bank of India establish different state & different district & different areas.

PROFILE OF THE BANK

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NAME: State bank of India

ADDRESS: state bank of India,

near bus station

Devada

Establish year: 29/7/1972

Promoters: Devaji Anad Devada

Phone No.: 02804 268209

Website: www.sbi.co.in

E-mail: sbi.60125@cbi.co.in

Size of unit: large scale

Firm of business org. public ltd

Bankers: Porbandar Udhyog Bank

Accounting year: 31-3 to 1-4

SIZE OF ORGANISATION

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On the basis of size industries can be classified in to three categories

(1) Large scale Industries

(2) Medium scale Industries
(3) Small scale Industries

The industry having the investment up to 3crore but not exceeding 5crore is know as
small scale industry. Industry having the investment up to 5crore but not exceeding 10
crore is know as medium scale industry.& The industry having the investment more
than 15crore is know as large scale industry.

Here, state bank of India is a large scale.

ORGANITION STRUCTURE

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 Cler
H el
k
per

Cas
her org
anis
Matio
a
n
nag
er
A ssi
sta
File
nt
d

MANAGEMENT TEAM

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BRANCH LOCATION

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SBI in porandar district 36 branch available. Name of the branches are following.

Porbandar
Advana
Bagvadar
Bakhla
Bhayavadar
Bhajeshvar plote
Chhanya
Chitravad
Dhoraji(galaxy chock)
Jamkandola
Jetpur
Kankya plote
Khageshri
Khakhijaliya
Khirshra
Kutiyana
Madhupur
Manek chock porbandar
Mokar
Moti marad
Navagadh
NRI porbandar
Panchpipla
Moti paneli
Ranavav
Porbandar M.G.road
Raj marg upleta
S.M. porbandar
Sandipni porbandar
Satodavad
Thakkar plote porbandar
Udhog nagar porbandar
Upleta
Varjag javiya
Virpur

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 TIME KEEPING SYSTEM

Time and tide wait for none

Time keeping system is very essential for the regulation of employee and for maintaining
the services. As time is very precious, time factor plays role of control of production and
maximize the profit.

Time keeping system is useful to establish control & facilitate discipline in the
organization. The management can implement its planning effectively so the target can be
achieved easily so time keeping system is important.

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 The time keeping system of SBI Is manual.

Time 10:30am to 6:00pm

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 INDEX

SR.NO. PARTICULAR PG.NO.

1 Introduction Of Service
2 Service Provided By The Company
3 Facilities Provided To The Customer

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 INTRODUCTION TO SERVICE

It was a time when a function of the banks limited to the collection saving from the public
& lending to the people who are in of money. But in modern age, now its not like that , in
modern time banks have become the important part of colony due to the only expansion in
the function. One reason for development in banking function is that the developing of the
market means todays competition & to maintain position in the market banks they have to
develop their services. The modern function or the services provided by the banks are as
follows.

To collect spare funds from peoples saving & pay them interest.
To make these funds available to the businessman & industrialist as loan &
advance. They charge interest from them.
They also help in assisting international trade by arranging exchange of currency
to another one.

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 Banks render services for the welfare & development of weaker section of the
society, they help in setting up small industries, cottage etc.
Banks help farmer to buy tractors & other agricultural equipments, middle class
people to buy home appliances like T. V. & provide finance for house.

In SBI Bank out of these services most of services are being served. Not only
that but also they are providing ATM facility, Cash card facility, Demand draft facility
& many other services.

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 SERVICES PROVIDED BY COMPANY

Personal banking
Credit cards
Loans
Bank account
NRI services
Insurance
Investment
Wealth management
Internet & self service banking
Special offer & discounts
30-day service pledge
Internet banking
Home loan
Car loan
Gold loan
Safe banking with SBI
Corporate banking online SBI
Customer care
Call centre service phone

SERVICE PROVIDED TO THE CUSTOMER

SBI bank many services provided to the customer like

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 Personal banking
Credit cards
Loans
Bank account
NRI services
Insurance
Investment
Wealth management
Internet & self service banking
Special offer & discounts
Internet banking
Home loan
Car loan
Gold loan
Safe banking with SBI
Corporate banking online SBI
Customer care
Call centre service phone

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 INDEX

SR.NO. PARTICULAR PG NO.

1 Introduction of H.R.M.

2 H.R. planning

3 Recruitment & selection

4 Training & development policy

5 Performance appraisal

6 Promotion, demotion & transfer policy

7 Wage & salary administration

8 Company handling

9 Fringe benefit to the employee

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 INTRODUCTION

Human resource Management is that area of management which deals with planning,
organizing, directing & controlling the functions of procuring, developing, maintaining &
utilizing the workers in the workforce in the enterprise to help in the achievement o fits
objective

Human Resource is the great assets of the business enterprise. It is the

manpower that operates the machines. Process the raw material into finished products.
But Human factor refers to whole consisting of inter related, independent and inter
acting physiological, sociological and ethical components hence there is need of
management of human resources in order to have proper planning, organizing,
staffing, directing and controlling in order to achieve individual and organizing goal.

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 H.R. PLANNING

H.R.Planning means manpower planning. Manpower planning is key

economics resources, which should demand the same attention from the company that
it gives planning at finance, equipment, raw material, production, sales and profit.

A manpower planner function should be:-

To indicate the manpower constraints on company policy for the

future.

The interpret production and sales forecast in terms of manpower

requirement.

Manpower planning is the process of assign the right number of people

and right kind of people at the right place at the right doing work for which
they are economically most useful, a manpower plan is necessary at any
organization to know about the posting of the prospect personnel and their
skills, which would future result into training programmer.

Importance of H.R. Planning:-

- Only people can spread knowledge resources across the company

- Individual knowledge is the staffing point for organizational
knowledge
- The executive sources of knowledge for an organizational and
people
- It is only people who can convert knowledge into efficient action
- The knowledge of each individual can not be replicated

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 RECRUITNENT & SELECTION

Recruitment is the process of searching for prospective employees and stimulating to

apply for the job in organization.

Recruitment means filling up the post with eligible person. It is the process of
discovering the sources of manpower. The type of work is such that it needs skilled workers.
The company informs employee agent agency as to which type of personnel they need. The
agency sends personnel to the company on fixed date and at fixed time for bottom level
personnel skilled worker that is for person who has experience of work or mechanism then
these type of advertisement for bottom level are given in local newspapers like Gujarat
Samachar, Sandesh etc.

The following things are taken into consideration:

Mail is sent to join the company

Call if found suitable
Technical interview
Vacancy
Qualification
Call for Resumes
Screened by concerned persons
Concerned department interview
HR interview
Final Interview by director
Positive reply

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 TRANING & DEVELOPMENT POLICY

The training and development process is carried out to give more knowledge to the
workers about system and to test their efficiency, to give them the practical knowledge of the
working conditions of the company. It helps to develop their mind about the environment of
the company and thus this process boosts the morale of the workers and gives them more
confidence.

In every organization training program is done for the worker to improve the skill
level and increase in adoptability of employee. It is application of knowledge. It gives people
awareness of the pulse and procedures to guide their behaviours. Thus, Training is the base of
efficient outcome of a company.

In SBI, workers are acquired from employee agent agency. So, they are skilled and
according to the requirement of the firm. And also the company gets the employee from the
relative person of the present workers so that person is not that much train to do that
particular work. So, there were arising the requirements of the training.

In SBI0, Training is provided as per the requirement to the employees.

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 PERFORMANCE APPRISAL

It is a systematic or evaluation of personnel by superiors or other familiar with their

performance. It is also described as merit rating in which one individual is ranked as better or
worse in comparison to others.

Just as there was an appraisal at the time of employment a continuous appraisal during
the working life of an employee is also necessary.

Performance Appraisal is a process of evaluating employees performance in terms of

job requirements. It helps in determine qualities & characteristics to be rated the person who
should make the appraisal & current practices exist for this purpose in order to improve job
performance.

Personnel management system, which includes performance planning & review

system, has become an integral tool of SBI for determining goals, evaluating performance &
managing rewards. The system is periodically reviewed to meet changing business needs.

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 PROMOTION, TRANSFER POLICY

PROMOTION

A promotion is the transfer of an employee to a job which pays more / many or one that
carries some preferred status.

Promotion is the advantages for the employee to better job-better in terms of

responsibilities, more prestige or status, greater skill, higher grade and salary and
increases privileges also. Promotion should be distinguished from transfer.

TRANSFER

Yoder & associates have defined as:

A lateral shift causing movement of individual form one position to another usually
without involving any market change in duties, responsibilities, skills needed or
compensation.

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 WAGE & SALARY ADMINISTRATION

Administration of employee compensation is called compensation management or

wage & salary administration.

Payment made to labour generally referred to as wages. Money paid periodically to

persons whose output cannot be easily measured, such as clerical staff as well as supervisory
& managerial staff is referred to generally as salaries. Salaries are thus paid in monthly bases
& at times the element of introduced in the form of commission.

Wages can be paid according to two systems. These systems are,

1. Time or day wage.

2. The piece wage system.

In SBI, The wages & salary administration is done in the following manner:

Workers are given wages according to day wage system. As SUNDAY is on off day .

Manager: 44000

Filed officer: 35000

Assistant manager:21000

Casher: 37000

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 Clerk: 18000

Bank helper: 6000

All the staff members are paid on monthly bases.

FRINGE BENEFIT

Fringe benefit means extra benefit.

In SBI devada gie many benefit to employee. Following benefit given by bank to employee.

Good environment

Good salary

Sunday as holiday

Saturday as half day

GCC (mini ATM)

Car to manager

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 S-STRENGTH

Professional management & Co-Operate team spirit.

Strong Brand equity.
Fully computerization and Automation.
Respectable ranking and position in India.
Profitability and sound liquidity.
Branches in all most developed parts of India.

w-weaknesses

Lack of marketing expertise.

Lack of modern management concepts.
Sometimes communication gap is found which signs lack of professionalism.
Lower volume of advances due to higher rate or interest.
Strong need for a more disciplines, smooth and sophisticated.

O-OPPORTUNITIES
No. of branches can be increased in all overall country.
Introduction of various retail services.
Tax consultancy can be provided by using the skills of the professional
personnel and experienced seniors.

THREATS
Confidence crises in the co-operative banking sector can disturb the banks
progress.
Changes in govt. rules and regulation.
Cut throat competition and entry of new foreign bank and its sound financial
structure.

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