Cloud PBX
Hosted Communication Services
Cloud PBX
Hosted Communication Services
Hosted Communication Services
= business phone system based You provide:
over the Internet Internet
Headset Computer Connection
Cloud PBX = technology to route
calls virtually (Internet) versus
on-site PBX hardware
AVOXI Core = Internet-based
business phone system using a
Cloud PBX that offers full suite of
Launch AVOXI Core to
business phone features
make and receive calls easily.
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Cloud PBX
Hosted Communication Services
With your own
headset,
computer, and
internet
connection,
make and
receive calls
easily with AVOXI
CORE service,
utilizing multiple
features and
international
coverage. Simple
and easy
installation to
help you run your
business better. 3
Key Benefits
Cost savings: Reduce cost from onsite PBX; no hardware updates or
maintenance fees; handled by AVOXI via cloud
Quickly scalable: Easily scale as business grows; just add new
employees to system
24 x 7 technical support: live vs email; 15 minute response times
Business-class calling features: Business calling features included and
accessible through online dashboard
Flexible and accessible: only need access to Internet; supports remote
employees and helps ensure call continuity
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Cloud PBX
Hosted Communication Services
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Key Features
Feature Description
IVR/Auto
Attendant Ability
to
build
phone
menu
systems,
add
call
m enus,
transfer
to
voicemail
and
the
flexibility
to
create
and
program
rules
to handle
all
of
these
features
Control
Panel Interface
that
allows
administrator
the
choice
to
handle
end-user
settings;
provides
control
of
phone
extensions
to
end
users
for
call
forwarding
and
call
recording
retrieval
Time
of
Day
R outing Transfer
and
route
incoming
calls
based
on
time
of
day
call
received
Call
R ecording
for
15
Record
conversations
between
agents
and
callers
along
w ith
screen
captures;
store
in
AVOXIs
cloud
servers
for
15
days
rolling
from
time
of
rolling
days recording
Call
F orwarding Re-direct
a
phone
call
to
another
platform
such
as
a
m obile
phone,
alternative
office
number
or
location.
Unified
Messaging Sends
voicemails
and
faxes
directly
to
email
Voicemail
to
Email Voicemail
delivered
to
email
inbox
in
.wav
format
Conference
R oom Three-way
calling
set
up
Call
Detail
Administrator
view
into
interface
that
provides
call
details
and
is
search
enabled
Viewing/Search
Hunt
Groups Set
up
inbound
call
to
route
to
a
selected
group
of
m embers
to
answer;
select
criteria
for
types/locations
of
calls
to
route
to
specific
agents
Dial
by
Name
Directory Click
on
name
listed
in
directory
from
the
online
interface
to
connect
to
call
Fax
to
Email Fax
delivered
to
email
inbox
as
an
attached
pdf
file
Find
Me/Follow
Me Set
up
alternative
phone
numbers
in
online
interface
that
inbound
calls
roll
over
to
if
no
answer
on
first
line
Caller
ID
Specify
a
customer
caller
ID
to
show
on
outbound
calls 6
Getting Started
Task Actions
A dedicated AVOXI Sales representative meets with the customer
Kick-Off Meeting
to discuss business needs and goals.
Define
An AVOXI Customer Service representative works with the
customer to determine which AVOXI Core features are the best fit
Plan Development
for their business. With the customers insights, the Customer
Service team develops an implementation plan.
Task Actions
During this phase, the AVOXI Installation team will configure the
Solution
solution based on the implementation plan approved by the
Implement Implementation
customer.
The team will then perform internal testing to ensure that the
Solution Testing
solution is ready to be delivered to the customer.
Getting Started
Task Actions
An AVOXI Customer Service representative delivers all login
Customer credentials for the new hosted PBX solution and softphones via
Train On-Boarding email. This representative helps the customer complete the initial
setup by phone.
AVOXI provides the customer with Support and Getting Started
Customer Training materials. Customers also have the option to schedule additional
training with the Customer Service team at no charge.
Task Actions
Transition to At this time, the AVOXI Sales and Customer Support team formally
Customer deliver the completed solution to the customers control.
Optimize
During this activity, the AVOXI Customer Service and Installation
Solution
teams will review the customers usage of the solution and provide
Optimization
recommendations for optimal use.
30 Day Service Guarantee
100% Protected
If you are unsatisfied with your solution for
any reason, you may cancel any time during
the first 30 days of service. When you cancel
services during this time period and cite the
30 Day Service Guarantee, AVOXI will refund
the monthly recurring charge per seat.
*Minutes not included. Guarantee is applicable for up to 5
seats on either AVOXI Core or Smart Queue products.
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Schedule your DEMO
+1 800.462.8694
+1 770.937.9735
sales@avoxi.com
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