L365 User's Guide

Contents
L365 User's Guide ..................................................................................................................................... 11
Product Basics .......................................................................................................................................... 12
Using the Control Panel ..................................................................................................................... 12
Control Panel Buttons and Lights .................................................................................................. 12
Adjusting Control Panel Position ................................................................................................... 13
Product Parts Locations ..................................................................................................................... 13
Product Parts - Top........................................................................................................................ 14
Product Parts - Inside .................................................................................................................... 16
Product Parts - Back...................................................................................................................... 17
The Power Off and Sleep Timers ....................................................................................................... 17
Changing the Power Off Timer Setting - Windows......................................................................... 18
Changing the Power Off Timer Setting - OS X............................................................................... 19
Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 20
Using the Epson iPrint Mobile App ................................................................................................ 20
Using Epson Email Print ............................................................................................................... 20
Using Epson Remote Print ........................................................................................................... 21
Wi-Fi Networking ....................................................................................................................................... 22
Wi-Fi Infrastructure Mode Setup......................................................................................................... 22
Wi-Fi Protected Setup (WPS)............................................................................................................. 23
Using WPS to Connect to a Network ............................................................................................. 23
Printing a Network Status Sheet......................................................................................................... 24
Changing or Updating Network Connections ..................................................................................... 24
Changing a USB Connection to a Wi-Fi Connection...................................................................... 24
Connecting to a New Wi-Fi Router ................................................................................................ 24
Loading Paper ........................................................................................................................................... 26
Loading Paper for Documents ........................................................................................................... 26
Loading Paper for Photos .................................................................................................................. 29
Loading Envelopes ............................................................................................................................ 31
Paper Loading Capacity ..................................................................................................................... 34
Available Epson Papers ..................................................................................................................... 35

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 Paper or Media Type Settings ............................................................................................................ 35
Placing Originals on the Product ............................................................................................................. 37
Placing Originals on the Scanner Glass ............................................................................................. 37
Copying ...................................................................................................................................................... 39
Copying Documents or Photos........................................................................................................... 39
Printing from a Computer ......................................................................................................................... 41
Printing with Windows ........................................................................................................................ 41
Selecting Basic Print Settings - Windows ...................................................................................... 41
Print Quality Options - Windows ............................................................................................... 43
Multi-Page Printing Options - Windows..................................................................................... 44
Selecting Double-sided Printing Settings - Windows ..................................................................... 44
Double-sided Printing Options - Windows................................................................................. 46
Selecting Additional Layout and Print Options - Windows ............................................................. 46
Custom Color Correction Options - Windows............................................................................ 48
Image Options and Additional Settings - Windows.................................................................... 49
Header/Footer Settings - Windows ........................................................................................... 49
Selecting a Printing Preset - Windows........................................................................................... 50
Selecting Extended Settings - Windows ........................................................................................ 52
Extended Settings - Windows ................................................................................................... 53
Printing Your Document or Photo - Windows................................................................................. 54
Checking Print Status - Windows .............................................................................................. 56
Selecting Default Print Settings - Windows.................................................................................... 56
Changing the Language of the Printer Software Screens ......................................................... 57
Changing Automatic Update Options ............................................................................................ 58
Printing with OS X .............................................................................................................................. 59
Selecting Basic Print Settings - OS X ............................................................................................ 60
Print Quality Options - Mac OS X .............................................................................................. 63
Print Options - OS X ................................................................................................................. 64
Selecting Page Setup Settings - OS X........................................................................................... 64
Selecting Print Layout Options - OS X ........................................................................................... 65
Sizing Printed Images - OS X ........................................................................................................ 66
Managing Color - OS X.................................................................................................................. 66
Color Matching and Color Options - OS X................................................................................. 67

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 Printing Your Document or Photo - OS X....................................................................................... 68
Checking Print Status - OS X .................................................................................................... 69
Selecting Printing Preferences - OS X........................................................................................... 70
Printing Preferences - OS X...................................................................................................... 71
Cancelling Printing Using a Product Button........................................................................................ 71
Scanning .................................................................................................................................................... 72
Starting a Scan................................................................................................................................... 72
Starting a Scan Using the Product Buttons.................................................................................... 72
Changing Default Scan Button Settings .................................................................................... 73
Starting a Scan Using the Epson Scan Icon .................................................................................. 73
Starting a Scan from a Scanning Program..................................................................................... 75
Selecting Epson Scan Settings .......................................................................................................... 77
Scan Modes................................................................................................................................... 77
Selecting the Scan Mode............................................................................................................... 78
Scanning in Full Auto Mode........................................................................................................... 78
Available Image Adjustments - Full Auto Mode......................................................................... 81
Scanning in Home Mode ............................................................................................................... 81
Selecting a Scan Area - Home Mode ........................................................................................ 84
Available Image Adjustments - Home Mode ............................................................................. 87
Selecting a Scan Size - Home Mode......................................................................................... 88
Scanning in Office Mode................................................................................................................ 91
Selecting a Scan Area - Office Mode ........................................................................................ 92
Available Image Adjustments - Office Mode ............................................................................. 94
Scanning in Professional Mode ..................................................................................................... 95
Available Image Types - Professional Mode ............................................................................. 98
Selecting a Scan Area - Professional Mode .............................................................................. 98
Available Image Adjustments - Professional Mode ................................................................. 101
Selecting a Scan Size - Professional Mode............................................................................. 103
Image Preview Guidelines........................................................................................................... 106
Scan Resolution Guidelines ........................................................................................................ 106
Selecting Scan File Settings ........................................................................................................ 108
Available Scanned File Types and Optional Settings.............................................................. 109
Scanning with OS X Using Image Capture....................................................................................... 110

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 Available Scan Settings - OS X Image Capture........................................................................... 112
Scanning Special Projects................................................................................................................ 112
Scanning to a PDF File................................................................................................................ 112
Restoring Photo Colors as You Scan .......................................................................................... 115
Refilling Ink .............................................................................................................................................. 117
Ink Safety Precautions ..................................................................................................................... 117
Check Ink Levels .............................................................................................................................. 118
Disabling Special Offers with Windows ....................................................................................... 119
Purchase Epson Ink ......................................................................................................................... 121
Ink Bottle Part Numbers............................................................................................................... 121
Refilling the Ink Tanks ...................................................................................................................... 121
Adjusting Print Quality............................................................................................................................ 127
Print Head Maintenance................................................................................................................... 127
Print Head Nozzle Check............................................................................................................. 127
Checking the Nozzles Using the Product Buttons ................................................................... 128
Checking the Nozzles Using a Computer Utility ...................................................................... 130
Print Head Cleaning .................................................................................................................... 132
Cleaning the Print Head Using the Product Buttons................................................................ 132
Cleaning the Print Head Using a Computer Utility................................................................... 133
Ink Tube Flushing ........................................................................................................................ 135
Flushing the Ink Tubes Using a Computer Utility .................................................................... 136
Print Head Alignment ....................................................................................................................... 137
Aligning the Print Head Using a Computer Utility......................................................................... 138
Cleaning the Paper Path .................................................................................................................. 140
Checking the Number of Sheets....................................................................................................... 140
Checking the Sheet Counter - Windows ...................................................................................... 141
Checking the Sheet Counter - OS X ............................................................................................ 142
Cleaning and Transporting Your Product ............................................................................................. 143
Cleaning Your Product ..................................................................................................................... 143
Transporting Your Product ............................................................................................................... 143
Solving Problems .................................................................................................................................... 147
Checking for Software Updates........................................................................................................ 147

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Product Light Status ......................................................................................................................... 148
Running a Product Check ................................................................................................................ 149
Solving Setup Problems ................................................................................................................... 150
Noise After Filling the Ink ............................................................................................................. 150
Software Installation Problems .................................................................................................... 151
USB Connection Problems.......................................................................................................... 151
Solving Network Problems ............................................................................................................... 151
Product Cannot Connect to a Wireless Router or Access Point .................................................. 152
Network Software Cannot Find Product on a Network................................................................. 153
Product Does Not Appear in OS X Printer Window...................................................................... 153
Cannot Print Over a Network....................................................................................................... 154
Cannot Scan Over a Network ...................................................................................................... 155
Solving Copying Problems ............................................................................................................... 155
Product Makes Noise, But Nothing Copies.................................................................................. 156
Copies are Cut Off ....................................................................................................................... 156
Product Makes Noise When It Sits for a While............................................................................. 156
Solving Paper Problems................................................................................................................... 156
Paper Feeding Problems............................................................................................................. 157
Paper Jam Problems ................................................................................................................... 157
Paper Ejection Problems ............................................................................................................. 158
Solving Problems Printing from a Computer..................................................................................... 159
Nothing Prints .............................................................................................................................. 159
Product Icon Does Not Appear in Windows Taskbar ................................................................... 160
Printing is Slow ............................................................................................................................ 160
Solving Page Layout and Content Problems .................................................................................... 161
Inverted Image............................................................................................................................. 162
Too Many Copies Print ................................................................................................................ 162
Blank Pages Print ........................................................................................................................ 162
Incorrect Margins on Printout....................................................................................................... 163
Incorrect Characters Print............................................................................................................ 163
Incorrect Image Size or Position .................................................................................................. 164
Slanted Printout ........................................................................................................................... 164
Solving Print Quality Problems ......................................................................................................... 165

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 White or Dark Lines in Printout .................................................................................................... 165
Blurry or Smeared Printout .......................................................................................................... 165
Faint Printout or Printout Has Gaps ............................................................................................. 166
Grainy Printout............................................................................................................................. 167
Incorrect Colors ........................................................................................................................... 167
Solving Scanning Problems ............................................................................................................. 168
Scanning Software Does Not Operate Correctly ......................................................................... 168
Cannot Start Epson Scan ............................................................................................................ 168
Solving Scanned Image Quality Problems ....................................................................................... 169
Image Consists of a Few Dots Only............................................................................................. 169
Line of Dots Appears in All Scanned Images............................................................................... 170
Straight Lines in an Image Appear Crooked ................................................................................ 170
Image is Distorted or Blurry ......................................................................................................... 170
Image Colors are Patchy at the Edges ........................................................................................ 171
Image is Too Dark ....................................................................................................................... 171
Back of Original Image Appears in Scanned Image .................................................................... 171
Ripple Patterns Appear in an Image ............................................................................................ 172
Image is Scanned Upside-Down ................................................................................................. 172
Scanned Image Colors Do Not Match Original Colors................................................................. 172
Scan Area is Not Adjustable in Thumbnail Preview ..................................................................... 173
Scanned Image Edges are Cropped ........................................................................................... 173
Uninstall Your Product Software....................................................................................................... 173
Uninstalling Product Software - Windows .................................................................................... 174
Uninstalling Product Software - OS X .......................................................................................... 175
Where to Get Help............................................................................................................................ 175
Technical Specifications ........................................................................................................................ 178
Windows System Requirements ...................................................................................................... 178
OS X System Requirements............................................................................................................. 179
Paper Specifications ........................................................................................................................ 179
Printable Area Specifications ........................................................................................................... 180
Scanning Specifications ................................................................................................................... 181
Ink Specifications ............................................................................................................................. 182
Interface Specifications .................................................................................................................... 183

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 Network Interface Specifications ...................................................................................................... 183
Dimension Specifications ................................................................................................................. 183
Electrical Specifications ................................................................................................................... 184
Environmental Specifications ........................................................................................................... 184
Safety and Approvals Specifications ................................................................................................ 185
Notices ..................................................................................................................................................... 186
Trademarks ...................................................................................................................................... 186
Copyright Notice............................................................................................................................... 186
A Note Concerning Responsible Use of Copyrighted Materials................................................... 187
Default Delay Times for Power Management for Epson Products ............................................... 187
Copyright Attribution .................................................................................................................... 187

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L365 User's Guide
Welcome to the L365 User's Guide.
For a printable PDF copy of this guide, click here.

11
Product Basics
See these sections to learn about the basic features of your product.
Using the Control Panel
Product Parts Locations
The Power Off and Sleep Timers
Epson Connect Solutions for Smartphones, Tablets, and More

Using the Control Panel

See these sections to learn about the control panel and select control panel settings.
Control Panel Buttons and Lights
Adjusting Control Panel Position
Parent topic: Product Basics

Control Panel Buttons and Lights

1 The WiFi light

2 The power button and the power light
3 The Wi-Fi button
4 The network status button
5 The B&W copy button

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 6 The color copy button
7 The stop button
8 The ink light
9 The paper light
10 Scan to PDF by pressing the B&W copy button and the color copy button simultaneously

Parent topic: Using the Control Panel

Adjusting Control Panel Position

You can adjust the position of the control panel to make it easier to use.
To raise the control panel, lift it up from the bottom.
To lower the control panel, squeeze the release bar and gently push the panel down.

Caution: Do not lower the control panel without first squeezing the release bar or you may damage
your product.

Parent topic: Using the Control Panel

Product Parts Locations

See these sections to identify the parts on your product.
Product Parts - Top

13
 Product Parts - Inside
Product Parts - Back
Parent topic: Product Basics

Product Parts - Top

1 Edge guide
2 Sheet feeder
3 Paper support
4 Feeder guard
5 Output tray
6 Control panel

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1 Document cover
2 Scanner glass

Parent topic: Product Parts Locations

15
Product Parts - Inside

1 Scanner unit
2 Ink tubes
3 Ink tank unit
4 Ink tanks
5 Print head in home position

Parent topic: Product Parts Locations

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Product Parts - Back

1 AC inlet
2 USB port

Parent topic: Product Parts Locations

The Power Off and Sleep Timers

The product enters sleep mode or turns off automatically if it is not used for a period of time. You can
adjust the time period before power management, but increasing the time reduces the product's energy
efficiency.
Changing the Power Off Timer Setting - Windows
Changing the Power Off Timer Setting - OS X
Parent topic: Product Basics

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Changing the Power Off Timer Setting - Windows
You can use the printer software to change the time period before the printer turns off automatically.
1. Access the Windows Desktop, right-click the product icon in the Windows taskbar, and select
Printer Settings.
2. Click the Maintenance tab and select Printer and Option Information.
You see this window:

3. In the drop-down menu, select the length of time after which you want the product to automatically
turn off when it is not in use.
4. Click Send.
5. When you see the time you selected listed as the Current Printer Setting, click OK.

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 Parent topic: The Power Off and Sleep Timers

Changing the Power Off Timer Setting - OS X

You can use the printer software to change the time period before the printer turns off automatically.
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or
Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select
Open Printer Utility.
2. Select Printer Settings.
You see this window:

3. Select the length of time after which you want the product to automatically turn off when it is not in
use as the Power Off Timer setting.
4. Click Apply.
5. Close the Printer Settings window.
Parent topic: The Power Off and Sleep Timers

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Epson Connect Solutions for Smartphones, Tablets, and More
You can use your smartphone, tablet, or computer to print documents, photos, emails, and web pages
from your home or office.
Using the Epson iPrint Mobile App
Using Epson Email Print
Using Epson Remote Print
Parent topic: Product Basics

Using the Epson iPrint Mobile App

Use this free Apple and Android app to print to nearby Epson networked products. The Epson iPrint
Mobile App lets you print PDFs, Microsoft Office documents, photos, and web pages over a wireless
network. You can even scan and save a file on your device, send it as an email, or upload it to an online
service such as Box, Dropbox, Evernote, or Google Drive.
1. Set up your product on a network. See the link below.
2. Visit latin.epson.com/connect (website available in Spanish only) to learn more about Epson iPrint
and check the compatibility of your mobile device.
3. Download Epson iPrint from the Apple App Store or Google Play.
4. Connect your mobile device to the same wireless network that your product is using.
5. Print from your mobile device to your Epson product.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related topics
Wi-Fi Networking

Using Epson Email Print

With Epson Email Print, you can print from any device that can send email, such as your smartphone,
tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a
PDF, Microsoft Office document, or photo to an email and send it to your product.
1. Set up your product for network printing. See the link below.
2. If you did not already set up Email Print when you installed your product software, visit
latin.epson.com/connect (website available in Spanish only) to learn more about Email Print, check
compatibility, and get detailed setup instructions.

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 3. Send an email with attachments to your product's Email Print address.

Note: Both the email and any attachments print by default. You can change these printing options by
logging into your Epson Connect account.

Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related topics
Wi-Fi Networking

Using Epson Remote Print

With Epson Remote Print software on your Windows computer or laptop, you can print to an Epson
Email-enabled product anywhere in the world.
1. Set up your product for network printing. See the link below.
2. Visit latin.epson.com/connect (website available in Spanish only) to learn more about Remote Print
and how to download the software.
3. Download and install the Remote Print software.
4. Obtain the email address and optional access key of the Epson product you want to use for printing,
and enter this address during Remote Print setup.
5. Select the print command in your application and choose the Remote Print driver for your Epson
product.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More
Related topics
Wi-Fi Networking

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Wi-Fi Networking
See these sections to use your product on a Wi-Fi network.
Wi-Fi Infrastructure Mode Setup
Wi-Fi Protected Setup (WPS)
Printing a Network Status Sheet
Changing or Updating Network Connections

Wi-Fi Infrastructure Mode Setup

You can set up your product to communicate with your computer using a wireless router or access point.
The wireless router or access point can be connected to your computer over a wireless or wired network.

1 Epson product
2 Wireless router or access point
3 Computer with a wireless interface

22
 4 Computer
5 Internet
6 Ethernet cable (used only for wired connection to the wireless router or access point)

Parent topic: Wi-Fi Networking

Wi-Fi Protected Setup (WPS)

If your network uses a WPS-enabled wireless router or access point, you can quickly connect your
product to the network using Wi-Fi Protected Setup (WPS).

Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access
point. If there is no hardware button, there may be a virtual WPS button in the software for the device.
Check your network product documentation for details.

Using WPS to Connect to a Network

Parent topic: Wi-Fi Networking

Using WPS to Connect to a Network

If you have a WPS-enabled router or access point, you can use Wi-Fi Protected Setup (WPS) to connect
your device to the network.

Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access
point. If there is no hardware button, there may be a virtual WPS button in the software for the device.
Check your network product documentation for details.

1. To connect to a WPS-enabled router, press the WPS button on your router or access point.
2. Press and hold down the Wi-Fi button on your product for 3 seconds.

Note: Be sure to press and hold the Wi-Fi button on your product within 2 minutes of pressing the
WPS button on your router or access point.

Parent topic: Wi-Fi Protected Setup (WPS)

23
Printing a Network Status Sheet
You can print a network status sheet to help you determine the causes of any problems you may have
using your product on a network.
To print the status sheet, press the network status button on the product. Examine the settings shown
on the network status sheet to diagnose any problems you have.
Parent topic: Wi-Fi Networking

Changing or Updating Network Connections

See these sections to change or update how your product connects to a network.
Changing a USB Connection to a Wi-Fi Connection
Connecting to a New Wi-Fi Router
Parent topic: Wi-Fi Networking

Changing a USB Connection to a Wi-Fi Connection

If you have already connected your product to your computer using a USB connection, you can change
to a Wi-Fi connection or add a Wi-Fi connection to print wirelessly.
1. Do one of the following:
If you want to use only a Wi-Fi connection, disconnect the USB cable from your product. With
Windows, also uninstall your product software.
If you want to add a Wi-Fi connection in addition to a USB connection, leave the USB cable
connected to your product.
2. Download and install your product software from the Epson website using the instructions on the
Start Here sheet.
Parent topic: Changing or Updating Network Connections

Connecting to a New Wi-Fi Router

If you change the wireless router you have been using on your network, you need to update your
product's Wi-Fi connection to the new router.

Note: If you switch to a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5
GHz) mode. See your router documentation for instructions.

24
1. Do one of the following:
Windows: Uninstall your product software.
OS X: Go to the next step.
2. Download and install your product software from the Epson website using the instructions on the
Start Here sheet.
Parent topic: Changing or Updating Network Connections

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Loading Paper
Before you print, load paper for the type of printing you will do.
Loading Paper for Documents
Loading Paper for Photos
Loading Envelopes
Paper Loading Capacity
Available Epson Papers
Paper or Media Type Settings

Loading Paper for Documents

You can print documents on a variety of paper types and sizes.
1. Flip the feeder guard forward.

2. Pull up the paper support and its extension.

26
3. Pull out the output tray and open the paper stopper.

Note: If you print on legal-size or longer paper, leave the paper stopper closed.

4. Slide the edge guide left.

27
5. Insert paper, glossy or printable side up and short edge first, against the right side. If you are
inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even the edges.

6. Slide the edge guide against the paper, but not too tightly.

7. Flip the feeder guard back.

Always follow these paper loading guidelines:
Load only the recommended number of sheets.
Load paper short edge first, no matter which way your document faces.
Load letterhead or pre-printed paper top edge first.
Do not load paper above the arrow mark inside the edge guide.

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 Check the paper package for any additional loading instructions.
Parent topic: Loading Paper
Related references
Paper Loading Capacity
Related tasks
Loading Envelopes
Loading Paper for Photos

Loading Paper for Photos

You can print photos on a variety of paper types and sizes.
1. Flip the feeder guard forward.

2. Pull up the paper support and its extension.

3. Pull out the output tray and open the paper stopper.

29
4. Slide the edge guide left.

5. Insert paper, glossy or printable side up and short edge first, against the right side. If you are
inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even the edges.

30
 6. Slide the edge guide against the paper, but not too tightly.

7. Flip the feeder guard back.

Always follow these paper loading guidelines:
Load only the recommended number of sheets.
Load paper short edge first, no matter which way your photo faces.
Do not load paper above the arrow mark inside the edge guide.
Check the paper package for any additional loading instructions.
Parent topic: Loading Paper
Related references
Paper Loading Capacity
Related tasks
Loading Paper for Documents
Loading Envelopes

Loading Envelopes
You can print on plain paper envelopes in this size: No. 10 (4.1 9.5 inches [105 241 mm]).

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1. Flip the feeder guard forward.

2. Pull up the paper support and its extension.

3. Pull out the output tray and open the paper stopper.

32
4. Slide the edge guide left.

5. Load up to 10 envelopes against the right side. Load them printable side up and flap edge left.
6. Slide the edge guide against the envelopes, but not too tightly.

7. Flip the feeder guard back.

33
 Always follow these envelope loading guidelines:
If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one
envelope at a time.
Do not load envelopes above the arrow mark inside the edge guide.
Do not load envelopes that are curled, folded, or too thin, or that have plastic windows.
Parent topic: Loading Paper
Related references
Paper Loading Capacity
Related tasks
Loading Paper for Documents
Loading Paper for Photos

Paper Loading Capacity

Paper type Load up to this many sheets
Plain paper - Letter (8.5 11 inches [216 279 mm]) or A4 Approx. 100 sheets*
(8.3 11.7 inches [210 297 mm]) **
Epson Bright White Paper ** 80 sheets
Epson Presentation Paper Matte
Epson High Quality Ink Jet Paper
Epson Premium Presentation Paper Matte 20 sheets
Epson Premium Photo Paper Glossy 20 sheets
Plain paper - Legal (8.5 14 inches [216 356 mm]) 1 sheet
User defined paper size of any type
Envelopes 10

* Based on paper weight of 17 lb (64 g/m2) to 24 lb (90 g/m2). Do not load paper above the arrow mark
inside the edge guide.
** For manual two-sided printing, load up to 30 sheets.
Parent topic: Loading Paper

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Available Epson Papers
You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest
reseller, visit global.latin.epson.com or call your nearest Epson sales office (website available in Spanish
and Portuguese only).

Paper Type Size Part number Sheet count

Epson Bright White Paper Letter (8.5 11 inches S041586 500
[216 279 mm])
Epson High Quality Ink Jet Paper Letter (8.5 11 inches S041111 100
[216 279 mm])
Epson Premium Photo Paper Glossy 4 6 inches S041808 40
(102 152 mm)
S041727 100
5 7 inches S041464 20
(127 178 mm)
Letter (8.5 11 inches S042183 25
[216 279 mm])
S041667 50
Epson Presentation Paper Matte Letter (8.5 11 inches S041062 100
[216 279 mm])
Epson Premium Presentation Paper Letter (8.5 11 inches S041257 50
Matte [216 279 mm])
S042180 100

Note: Paper/media availability varies by country.

Parent topic: Loading Paper

Paper or Media Type Settings

For this paper Select this paper Type or Media Type setting
Plain paper Plain Paper/Bright White Paper
Epson High Quality Ink Jet Paper
Epson Bright White Paper
Epson Presentation Paper Matte

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For this paper Select this paper Type or Media Type setting
Epson Premium Photo Paper Glossy Premium Photo Paper Glossy
Epson Premium Presentation Paper Matte Premium Presentation Paper Matte
Envelopes Envelope

Parent topic: Loading Paper

36
Placing Originals on the Product
Follow the instructions here to place your original documents or photos on the product.

Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid
damaging it.

Placing Originals on the Scanner Glass

Placing Originals on the Scanner Glass

You can place originals up to this size on the scanner glass: Letter (8.5 11 inches [216 279 mm]) or
A4 (8.3 11.7 inches [210 297 mm]).
1. Open the document cover.
2. Place your original facedown on the scanner glass with the top facing into the corner. Slide the
original to the edges of the indicated corner.

Note: You can place multiple originals on the scanner glass. Just make sure they are at least
0.8 inch (20 mm) away from each other.

Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the
scanner glass. If you are scanning in Full Auto mode or using thumbnail preview in another mode in

37
 Epson Scan, the edges of your original may be cropped by about 0.2 inch (4.5 mm) from the top and
side edges. Manually position your original away from the edges to prevent cropping.

3. Close the document cover gently to keep your original in place.

Parent topic: Placing Originals on the Product
Related topics
Copying
Scanning

38
Copying
See the information here to copy documents or photos using your product.

Note: Copies may not be exactly the same size as your originals.

Copying Documents or Photos

Related references
Copies are Cut Off

Copying Documents or Photos

You can copy color or black-and-white documents or photos onto plain paper.
1. Place your original document or photo on the product.
2. Load plain paper in the product.
3. Do one of the following to start copying:
To copy a black-and-white document or photo, press the B&W copy button.
To copy a color document or photo, press the color copy button.
To make more than one copy, repeatedly press the B&W copy button or the color copy
button for the number of copies you need (up to 20 copies). For example, to make 4 copies, press
the button four times. Make sure you press the button in intervals of less than one second.
To copy in draft mode, press and hold the B&W copy button or the color copy button, then
press the stop button within 3 seconds.
The product scans and prints your copy.

Note: To cancel copying, press the stop button.

Parent topic: Copying

Related references
Paper Loading Capacity
Copies are Cut Off
Related topics
Loading Paper

39
Placing Originals on the Product

40
Printing from a Computer
Before printing from your computer, make sure you have set up your product and installed its software
as described on the Start Here sheet.

Note: If you have an Internet connection, it is a good idea to check for updates to your product software
on Epson's support website. If you see a Software Update screen, select Enable automatic checking
and click OK. The update scans your system to see if you have the latest product software. Follow the
on-screen instructions.

Printing with Windows

Printing with OS X
Cancelling Printing Using a Product Button

Printing with Windows

You can print with your product using any Windows printing program, as described in these sections.
Selecting Basic Print Settings - Windows
Selecting Double-sided Printing Settings - Windows
Selecting Additional Layout and Print Options - Windows
Selecting a Printing Preset - Windows
Selecting Extended Settings - Windows
Printing Your Document or Photo - Windows
Selecting Default Print Settings - Windows
Changing Automatic Update Options
Parent topic: Printing from a Computer

Selecting Basic Print Settings - Windows

Select the basic settings for the document or photo you want to print.
1. Open a photo or document for printing.
2. Select the print command in your application.

Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.

41
3. If necessary, select your product name as the printer you want to use.

Note: You may also need to select Properties or Preferences to view your print settings.

You see the Main tab of your printer settings window:

4. Select the size of the paper you loaded as the Document Size setting.

Note: You can also select the User-Defined setting to create a custom paper size.

5. Select the orientation of your document.

Note: If you are printing an envelope, select Landscape.

42
 6. Select the type of paper you loaded as the Paper Type setting.

Note: The setting may not exactly match the name of your paper. Check the paper type settings list
for details.

7. Select the Quality setting that matches the print quality you want to use.
8. Select a Color option:
To print a color document or photo, select the Color setting.
To print text and graphics in black or shades of gray, select the Black/Grayscale setting.
9. To print on both sides of the paper, select a 2-Sided Printing option and select the settings you
want.
10. To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select
one of the settings in the Multi-Page menu and select the printing options you want.
11. To print multiple copies and arrange their print order, select the Copies options.
12. To preview your job before printing, select Print Preview.
13. To save your print job as a project that can be modified and combined with other print jobs, select
Job Arranger Lite.
14. To reduce noise during printing when you select Plain Paper/Bright White Paper and the Standard
Quality setting, select Quiet Mode (printing will be slower).
Print Quality Options - Windows
Multi-Page Printing Options - Windows
Parent topic: Printing with Windows
Related references
Paper or Media Type Settings
Related tasks
Printing Your Document or Photo - Windows
Print Quality Options - Windows
You can select any of the available Quality options to fine-tune the quality of your print. Some settings
may be unavailable, depending on the paper type and border setting you have chosen.
Draft
For draft printing on plain paper.

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 Standard
For everyday text and image printing.
High
For photos and graphics with high print quality.
More Settings
Opens a window that lets you choose among levels of speed and quality.
Parent topic: Selecting Basic Print Settings - Windows
Multi-Page Printing Options - Windows
You can select any of the available options in the Multi-Page menu to set up your multi-page print job.
2-Up and 4-Up
Prints 2 or 4 pages on one sheet of paper. Click the Page Order button to select page layout and
border options.
21 Poster, 22 Poster, 33 Poster, 44 Poster
Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to
select image layout and guideline options.
Parent topic: Selecting Basic Print Settings - Windows

Selecting Double-sided Printing Settings - Windows

You can print on both sides of the paper by selecting one of the 2-Sided Printing options on the Main
tab.

Note: You will need to print one side and flip the paper over manually to print the other side.

Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen
or if you are accessing the product over a network.

1. Select one of the following options for 2-Sided Printing:

Manual (Long-edge binding) to print your double-sided print job by printing one side and
prompting you to flip the paper over on the long edge to print the other side.

44
 Manual (Short-edge binding) to print your double-sided print job by printing one side and
prompting you to flip the paper over on the short edge to print the other side.
2. Click the Settings button.
You see a window like this:

3. Select the double-sided printing options you want to use.

4. Click OK to return to the Main tab.
5. Print a test copy of your double-sided document to test the selected settings.
6. Follow any instructions displayed on the screen during printing.

Note: The surface of the paper may smear during double-sided printing. Make sure the ink has dried
before reloading the paper.

Double-sided Printing Options - Windows

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 Parent topic: Printing with Windows
Double-sided Printing Options - Windows
You can select any of the available options on the 2-Sided Printing Settings window to set up your
double-sided print job.
Binding Edge Options
Select a setting that orients double-sided print binding in the desired direction.
Binding Margin Options
Select options that define a wider margin to allow for binding.
Booklet
Select the Booklet checkbox to print double-sided pages as a booklet.
Parent topic: Selecting Double-sided Printing Settings - Windows

Selecting Additional Layout and Print Options - Windows

You can select a variety of additional layout and printing options for your document or photo on the More
Options tab.

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1. To change the size of your printed document or photo, select the Reduce/Enlarge Document
checkbox and select one of these sizing options:
Select the Fit to Page option to size your image to fit the paper you loaded. Select the size of the
your document or photo as the Document Size setting, and the size of your paper as the Output
Paper setting. If you want to center your image on the paper, select the Center option.
Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage.
Select the percentage in the % menu.
2. Select one of the following Color Correction options:
Select Automatic to automatically adjust the sharpness, brightness, contrast, and color saturation
for your image.
Select Custom and click the Advanced button to manually adjust the color correction settings or
turn off color management in your printer software.
Select Image Options to access additional settings for improving printed images.
3. To add the following features, click the Watermark Features button:
Watermark: adds a visible watermark to your printout.

Note: Click the Add/Delete button to create your own watermark, and click the Settings button to
customize the watermark.

Header/Footer: adds information such as the date and time to the top or bottom of your printout.

Note: Click the Settings button to customize the text and location of the header or footer.

4. Select any of the Additional Settings options to customize your print.

Custom Color Correction Options - Windows
Image Options and Additional Settings - Windows
Header/Footer Settings - Windows
Parent topic: Printing with Windows
Related tasks
Printing Your Document or Photo - Windows

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Custom Color Correction Options - Windows
You can select any of the available options in the Color Correction window to customize the image colors
for your print job.

Color Controls
Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and
Density, and individual color tones. Depending on the selected color mode, you can also adjust the
midtone density using the Gamma setting.
Fix Photo
Improves the color, contrast, and sharpness of flawed photos.

Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include
faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo
includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to
retain the special color effects.

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 ICM
Lets you manage color using installed color printing profiles.
No Color Adjustment
Turns off color management in your printer software so you can manage color using only your
application software.
Parent topic: Selecting Additional Layout and Print Options - Windows
Image Options and Additional Settings - Windows
You can select any of the Image Options and Additional Settings to customize your print. Some options
may be pre-selected or unavailable, depending on other settings you have chosen.

Image Options
Emphasize Text
Adjusts the weight of printed text to increase readability.
Emphasize Thin Lines
Adjusts the weight of printed lines to increase visibility.
Edge Smoothing
Smooths jagged edges in low-resolution images such as screen captures or images from the Web.
Fix Red-Eye
Reduces or removes red-eye in photos.

Additional Settings Options

Rotate 180
Prints the image rotated 180 from its original orientation.
High Speed
Speeds up printing but may reduce print quality.
Mirror Image
Flips the printed image left to right.
Parent topic: Selecting Additional Layout and Print Options - Windows
Header/Footer Settings - Windows
You can select any of the Header/Footer Settings options to add headers or footers when you print. The
items are available to print at the top or bottom of your pages, in either the left, right, or center of the
page.

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 Note: These settings are not saved with your document.

You can select to print the following information:

User Name
Computer Name
Date
Date/Time
Collate Number (copy number)

Note: The user name, computer name, date, and time come from the Windows Control Panel on your
computer.

Parent topic: Selecting Additional Layout and Print Options - Windows

Selecting a Printing Preset - Windows

For quick access to common groups of print settings, you can select a printing preset on the Main or
More Options tab.

Note: You can create your own preset by clicking the Add/Remove Presets button.

1. Click the Main or More Options tab.

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 You see the available Printing Presets on the left:

2. Place your cursor over one of the Printing Presets to view its list of settings.
3. Click on a preset to change its settings, or use any of the available options on the screen to control
your printing presets.
4. To choose a preset for printing, select it.
5. Click OK.

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 Parent topic: Printing with Windows

Selecting Extended Settings - Windows

You can select additional settings that apply to all the print jobs you send to your product.
1. Access the Windows Desktop and right-click the product icon in the Windows taskbar.
2. Select Printer Settings.
3. Click the Maintenance tab.
You see the maintenance options:

4. Click the Extended Settings button.

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 You see this window:

5. Select any of the extended settings to customize your print.

6. Click OK to close the Extended Settings window.
7. Click OK to close the printer software window.
Extended Settings - Windows
Parent topic: Printing with Windows
Extended Settings - Windows
You can select from these settings on the Extended Settings window.
Show Progress Meter
Displays the progress of print jobs as they are being printed.
Enable EPSON Status Monitor 3
Enables product monitoring for ink and paper supplies and other issues.
Separator Page
Before each document, prints a separator page containing the title, user, date, and time.
Always Spool RAW Datatype
Increases print speed and may solve other printing problems.
Page Rendering Mode
Increases print speed when printing is extremely slow or the print head stops during printing.

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 Print as Bitmap
Increases print speed when printing is extremely slow or the print head stops during printing, and
other settings do not help.
Skip Blank Page
Ensures that your product does not print pages that contain no text or images.
Change Standard Resolution
Reduces the resolution of print data to correct printing problems.
Refine screening pattern
Prints graphics with a finer screening pattern.
Allow Applications to Perform ICM Color Matching
Allows applications to perform ICM color matching.
Always Use the Driver's Paper Source Setting
Prints using the paper source setting in the printer driver, rather than the setting in your application.
Parent topic: Selecting Extended Settings - Windows

Printing Your Document or Photo - Windows

Once you have selected your print settings, you are ready to save your settings and print.
1. Click OK to save your settings.

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 You see your application's Print window, such as this one:

2. Click OK or Print to start printing.

Checking Print Status - Windows
Parent topic: Printing with Windows

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Checking Print Status - Windows
During printing, you can see the progress of your print job by double-clicking the printer icon in the
Windows taskbar.

You can control printing using the options on the screen.

To cancel printing, right-click on any print job and click Cancel.
To pause printing, right-click on any print job and click Pause.
To restart printing, right-click on any paused print job and click Restart.
Parent topic: Printing Your Document or Photo - Windows

Selecting Default Print Settings - Windows

When you change your print settings in a program, the changes apply only while you are printing in that
program session. If you want to change the print settings you use in all your Windows programs, you can
select new default print settings.
1. Access the Windows Desktop and right-click the product icon in the Windows taskbar.
2. Select Printer Settings.

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 You see the printer settings window:

3. Select the print settings you want to use as defaults in all your Windows programs.
4. Click OK.
These settings are now the defaults selected for printing. You can still change them as needed for
printing in any program session.
Changing the Language of the Printer Software Screens
Parent topic: Printing with Windows
Changing the Language of the Printer Software Screens
You can change the language used on the Windows printer software screens.
1. Access the Windows Desktop and right-click the product icon in the Windows taskbar.
2. Select Printer Settings.
You see the printer settings window.

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 3. Click the Maintenance tab.
You see the maintenance options:

4. Select the language you want to use as the Language setting.

5. Click OK to close the printer software window.
The printer software screens appear in the language you selected the next time you access them.
Parent topic: Selecting Default Print Settings - Windows

Changing Automatic Update Options

Your printer software for Windows automatically checks for updates to the product software. You can
change how often the software checks for updates or disable this feature.
1. Access the Windows Desktop and right-click the product icon in the Windows taskbar.
2. Select Software Update Settings.

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 You see this window:

3. Do one of the following:

To change how often the software checks for updates, select a setting in the Check every menu.
To disable the automatic update feature, select the Never option.
4. Click OK to exit.

Note: If you choose to disable the automatic update feature, you can check for updates manually.

Parent topic: Printing with Windows

Related tasks
Checking for Software Updates

Printing with OS X
You can print with your product using any OS X printing program, as described in these sections.

Note: If you have an Internet connection, it is a good idea to check for updates to your product software
on Epson's support website.

Selecting Basic Print Settings - OS X

Selecting Page Setup Settings - OS X
Selecting Print Layout Options - OS X

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 Sizing Printed Images - OS X
Managing Color - OS X
Printing Your Document or Photo - OS X
Selecting Printing Preferences - OS X
Parent topic: Printing from a Computer

Selecting Basic Print Settings - OS X

Select the basic settings for the document or photo you want to print.
1. Open a photo or document for printing.
2. Select the print command in your application.

Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.

3. Select your product as the Printer setting.

4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the
print window.

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 You see the expanded printer settings window for your product:

Note: The print window may look different, depending on the version of OS X and the application
you are using.

5. Select the Copies and Pages settings as necessary.

Note: If you do not see these settings in the print window, check for them in your application before
printing.

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6. Select the page setup options: Paper Size and Orientation.

Note: If you do not see these settings in the print window, check for them in your application before
printing. They may be accessible by selecting Page Setup from the File menu.

7. Select any application-specific settings that appear on the screen, such as those shown in the image
above for the Preview application.
8. Select Print Settings from the pop-up menu.

You see these settings:

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 9. Select the type of paper you loaded as the Media Type setting.

Note: The setting may not exactly match the name of your paper. Check the paper type settings list
for details.

10. Select the Print Quality setting you want to use.

11. Select any of the available print options.
Print Quality Options - Mac OS X
Print Options - OS X
Parent topic: Printing with OS X
Related references
Paper or Media Type Settings
Related tasks
Printing Your Document or Photo - OS X
Selecting Page Setup Settings - OS X
Print Quality Options - Mac OS X
You can select any of the available Print Quality options to fine-tune the quality of your print. Some
settings may be unavailable, depending on the paper type and border setting you have chosen.
Fast Economy
For the fastest printing with draft quality.
Economy
For fast printing with reduced quality.
Normal
For everyday text and image printing.
Fine
For text and graphics with good quality and print speed.
Quality
For photos and graphics with good quality and print speed.
High Quality
For photos and graphics with high print quality.
Parent topic: Selecting Basic Print Settings - OS X

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Print Options - OS X
You can select any of the print options to customize your print. Some options may be unavailable,
depending on other settings you have chosen.
Grayscale
Prints text and graphics in black or shades of gray.
Mirror Image
Lets you flip the printed image horizontally.
Parent topic: Selecting Basic Print Settings - OS X

Selecting Page Setup Settings - OS X

Depending on your application, you may be able to select the paper size and orientation settings from
the print window.

Note: If you do not see these settings in the print window, check for them in your application before
printing. They may be accessible by selecting Page Setup from the File menu.

1. Select the size of the paper you loaded as the Paper Size setting.
2. Select the orientation of your document or photo as shown in the print window.

Note: If you are printing an envelope, select the icon.

Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the
pop-up menu and selecting a scaling option.

Parent topic: Printing with OS X

64
Selecting Print Layout Options - OS X
You can select a variety of layout options for your document or photo by selecting Layout from the pop-
up menu on the print window.

To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet
pop-up menu. To arrange the print order of the pages, select a Layout Direction setting.
To print borders around each page on the sheet, select a line setting from the Border pop-up menu.
To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings.
Parent topic: Printing with OS X

65
Sizing Printed Images - OS X
You can adjust print order and the size of the image as you print it by selecting Paper Handling from the
pop-up menu on the Print window.

To print only selected pages in a multi-page document, select an option from the Pages to Print pop-
up menu.
To adjust the order in which pages are printed, select an option from the Page Order pop-up menu.
To scale the image to fit on a specific paper size, select the Scale to fit paper size checkbox and
select a paper size from the Destination Paper Size pop-up menu.
Parent topic: Printing with OS X

Managing Color - OS X
You can adjust the Color Matching and Color Options settings to fine-tune the colors in your printout, or
turn off color management in your printer software.
1. Select Color Matching from the pop-up menu in the print window.

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 2. Select one of the available options.
3. Select Color Options from the pop-up menu in the print window.

Note: The available settings on the Color Options menu depend on the option you selected on the
Color Matching menu.

4. Select one of the available options.

Color Matching and Color Options - OS X
Parent topic: Printing with OS X
Color Matching and Color Options - OS X
You can select from these settings on the Color Matching and Color Options menus.

Color Matching Settings

EPSON Color Controls
Lets you manage color using controls in your printer software or turn off color management.
ColorSync
Prints using standard color profiles for your product and paper to help match image colors. You can
customize the conversion method and filter settings on the ColorSync pop-up menu in the print
window.

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 Color Options Settings
Manual Settings
Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select
settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color
Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove red-
eye in photos. Depending on the selected color mode, you can also adjust the midtone density using
the Gamma setting.
Fix Photo
Improves the color, contrast, and sharpness of flawed photos. Click the arrow next to Advanced
Settings and select the Fix Red-Eye setting to reduce or remove red-eye in photos.

Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include
faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo
includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to
retain the special color effects.

Off (No Color Adjustment)

Turns off color management in your printer software so you can manage color using only your
application software.
Parent topic: Managing Color - OS X

Printing Your Document or Photo - OS X

Once you have selected your print settings, you are ready to print.

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 Click Print at the bottom of the print window.

Checking Print Status - OS X

Parent topic: Printing with OS X
Checking Print Status - OS X
During printing, you can view the progress of your print job and control printing.
1. Click the printer icon when it appears in the Dock.
You see the print status window:

69
 2. Select the following options as necessary:

To cancel printing, click the print job and click or Delete.

To pause a print job, click the print job and click or Hold. To resume a print job, click the
paused print job and click or Resume.
To pause printing for all queued print jobs, click Pause or Pause Printer.
To display other printer information, click Settings.
Parent topic: Printing Your Document or Photo - OS X

Selecting Printing Preferences - OS X

You can select printing preferences that apply to all the print jobs you send to your product.
1. In the Apple menu or the Dock, select System Preferences.
2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options
& Supplies.
3. Select Driver or Options.
You see a screen like this:

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 4. Select any of the available printing preferences.
5. Click OK.
Printing Preferences - OS X
Parent topic: Printing with OS X
Printing Preferences - OS X
You can select from these settings on the Options or Driver tab.
Skip Blank Page
Ensures that your product does not print pages that contain no text or images.
Quiet Mode
Lessens noise during printing when you select Plain Paper/Bright White Paper as the paper Type or
Media Type setting.
High Speed Printing
Speeds up printing but may reduce print quality.
Warning Notifications
Lets you choose whether or not to receive warning notifications from the printer software for various
operating conditions.
Establish bidirectional communication
Allows the product to communicate with the computer. Do not change the default setting unless you
experience issues when using a shared printing pool.
Parent topic: Selecting Printing Preferences - OS X

Cancelling Printing Using a Product Button

If you need to cancel printing, press the stop button on your product.
Parent topic: Printing from a Computer

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Scanning
You can scan original documents or photos and save them as digital files.
Starting a Scan
Selecting Epson Scan Settings
Scanning with OS X Using Image Capture
Scanning Special Projects

Starting a Scan
After placing your original documents or photos on your product for scanning, start scanning using one of
these methods.
Starting a Scan Using the Product Buttons
Starting a Scan Using the Epson Scan Icon
Starting a Scan from a Scanning Program
Parent topic: Scanning
Related topics
Placing Originals on the Product

Starting a Scan Using the Product Buttons

You can scan an image and save it as a PDF using your product's control panel buttons.
1. Make sure you installed the product software and connected the product to your computer.

Note: You must connect your product with a USB cable to scan using the buttons.

2. Press the B&W copy button and the color copy button at the same time.
Your original is scanned and saved as a PDF on your computer.
Changing Default Scan Button Settings
Parent topic: Starting a Scan
Related topics
Placing Originals on the Product

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Changing Default Scan Button Settings
You can view or change the default scan settings your product uses when you scan to your computer
using the product buttons. You do this using the Event Manager program.
1. Do one of the following to open Event Manager:
Windows 8.x: Navigate to the Apps screen and select Event Manager.

Windows (other versions): Click or Start > All Programs or Programs > EPSON Software
> Event Manager.
OS X: Open the Applications folder, click Epson Software, and click Event Manager.
2. Open the Scanner (Windows) or Select Scanner (OS X) drop-down list and select your product, if
necessary.
3. Click Make Job Settings.
4. Open the Edit Job Settings drop-down list and select the scan button settings you want to view or
change.
5. Change the settings as necessary.
6. Click OK.
7. Click Close to close the Event Manager window.
Parent topic: Starting a Scan Using the Product Buttons

Starting a Scan Using the Epson Scan Icon

You can start the Epson Scan program to select scan settings, scan, and save the scanned image to a
file.
Windows 8.x: Navigate to the Apps screen and select EPSON Scan under EPSON or EPSON
Software.

Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON
or EPSON Software and click EPSON Scan.

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 OS X: Open the Applications folder, open the Epson Software folder, and double-click the EPSON
Scan icon.
You see an Epson Scan window like this:

Parent topic: Starting a Scan

Related tasks
Scanning with OS X Using Image Capture

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 Related topics
Placing Originals on the Product
Selecting Epson Scan Settings

Starting a Scan from a Scanning Program

You can start Epson Scan from a TWAIN-compliant scanning program to select scan settings, scan, and
open the scanned image in the program.
1. Open your scanning program and select its scanning option. (See your scanning program help for
instructions.)

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2. Select your product.

Note: In certain programs, you may need to select your product as the "source" first. If you see a
Select Source option, choose it and select your product. With Windows, do not select a WIA option
for your product; it will not work correctly.

You see an Epson Scan window like this:

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 Note: In certain programs, you may see the program's scan window instead of the Epson Scan
window. Select scanning options as necessary.

Parent topic: Starting a Scan

Related topics
Placing Originals on the Product

Selecting Epson Scan Settings

After starting Epson Scan, you can select settings in various modes to customize your scan.
Scan Modes
Selecting the Scan Mode
Scanning in Full Auto Mode
Scanning in Home Mode
Scanning in Office Mode
Scanning in Professional Mode
Image Preview Guidelines
Scan Resolution Guidelines
Selecting Scan File Settings
Parent topic: Scanning

Scan Modes
Epson Scan provides a choice of scan modes with different levels of control over your settings.
Full Auto Mode
This mode automatically detects the type of content you are scanning, selects settings for it, and
saves your scanned image. You can also select various image adjustment options.
Home Mode
You can select setting groups based on the type of content you are scanning. You can also select
various image adjustment options, and preview and size your scanned image.
Office Mode
You can quickly scan text documents and adjust them on a preview screen. You can also select
various image adjustment options and preview your scanned image.
Professional Mode
You can manually customize all available settings, and preview and size your scanned image.

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 Parent topic: Selecting Epson Scan Settings
Related tasks
Scanning in Full Auto Mode
Scanning in Home Mode
Scanning in Office Mode
Scanning in Professional Mode

Selecting the Scan Mode

Select the Epson Scan mode you want to use from the Mode box in the upper right corner of the Epson
Scan window:

Parent topic: Selecting Epson Scan Settings

Related tasks
Scanning in Full Auto Mode
Scanning in Home Mode
Scanning in Office Mode
Scanning in Professional Mode

Scanning in Full Auto Mode

When you scan in Full Auto Mode, Epson Scan automatically saves your scanned file in JPEG format in
your operating system's Pictures or My Pictures folder, or opens it in your scanning program. You can
change the scanned file settings and select various image adjustment options before you scan, if
necessary.
1. Start Epson Scan and select Full Auto Mode as the Mode setting.

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You see this window:

79
2. To select image adjustment options or change your scanned file settings, click Customize, select
the settings you want, and click OK.

To choose any of the available image adjustment options, select the checkbox for the option.
To change the scanned file settings, click File Save Settings.
3. Click Scan.
Epson Scan scans your original, and saves the file in the selected folder or opens it in your scanning
program. If the file was saved directly to your computer, you see the file in the Windows Explorer or OS X
Finder, where you can view and print the image, if desired.
Available Image Adjustments - Full Auto Mode
Parent topic: Selecting Epson Scan Settings

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Available Image Adjustments - Full Auto Mode
You can select these image adjustment options in Epson Scan Full Auto Mode.
Dust Removal
Removes dust marks from your originals automatically.
Color Restoration
Restores the colors in faded photos automatically.
Auto Photo Orientation
Checks the preview image for faces, the sky, and other features, and then correctly rotates the photo
when it is scanned, if necessary. (If your photo is not oriented correctly using this option, deselect this
option and scan again.)
Parent topic: Scanning in Full Auto Mode

Scanning in Home Mode

When you scan in Home Mode, Epson Scan automatically saves your scanned file in JPEG format in
your operating system's Pictures or My Pictures folder, or opens it in your scanning program. You can
select settings, preview, and change the scanned file settings as necessary.
1. Start Epson Scan and select Home Mode as the Mode setting.

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 You see this window:

2. Select the Document Type setting that matches your original, such as Photograph or Text/Line
Art.
3. Select the Image Type setting that matches your original.

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4. Select the way you plan to use your scanned image as the Destination setting. (The Resolution
setting is selected automatically based on the Destination setting you choose.)
Screen/Web: Select this option for images you will email, view on a computer screen, or post on
the web.
Printer: Select this option for images you will print or documents you will convert to editable text
using OCR (Optical Character Recognition) software.
Other: Select this option if you want to select a custom resolution for your image.
5. If you selected Other in the last step, select the Resolution setting you want to use for your scan.
6. Click the Preview button.
Epson Scan previews your original and displays the result in a separate Preview window.
7. If desired, select the area in your preview image that you want to scan (scan area).
8. Select any of the image adjustment settings you want to use. Before making adjustments, click the
image or scan area in the Preview window.
9. If you want to reduce or enlarge your image as you scan, select the Target Size setting you want to
use.
10. Click Scan.
You see the File Save Settings window.
11. Change any of the necessary file save settings and click OK.
Epson Scan scans your original, and saves the file in the selected folder or opens it in your scanning
program. If the file was saved directly to your computer, you see the file in the Windows Explorer or OS X
Finder, where you can view and print the image, if desired.
Selecting a Scan Area - Home Mode
Available Image Adjustments - Home Mode
Selecting a Scan Size - Home Mode
Parent topic: Selecting Epson Scan Settings
Related concepts
Image Preview Guidelines
Scan Resolution Guidelines
Related tasks
Selecting Scan File Settings

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Selecting a Scan Area - Home Mode
You can select a specific area in your preview image to include in your scanned image. You can select
the entire image area or a portion of it. You can even select multiple scan areas to create multiple
scanned images of different areas (Normal Preview mode only).
You can also use the scan area to select specific Image Adjustments settings for a scanned image. Just
be sure to click inside the scan area before selecting the settings.

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1. Do one of the following to select your scan area in the Preview image:
Thumbnail preview: Your scan area is selected automatically, but you can change it. Place your
cursor in one corner of the desired scan area, then click and drag the cursor to the opposite corner
to create a marquee (dotted line) on the preview image.

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 Normal preview: Click the Auto Locate icon to create a marquee (dotted line) on the preview
image.

2. Do the following, as necessary, to work with the selected scan area:

If the marquee is correct, continue with the next step.
To move the marquee, click inside the scan area and drag the marquee where you want it.

86
 To resize the scan area, place your cursor over the edge or corner of the marquee, then click and
drag the edges where you want them. (Hold down the Shift key as you resize the marquee to
retain the same width/height proportions.)

Normal preview: To create additional marquees (up to 50), click the Copy Marquee icon to
copy the existing marquee and paste it on the preview image.

Note: If you draw multiple marquees, make sure you select the All button in the Preview window
before you scan. Otherwise, only the area inside the currently selected marquee will be scanned.

To delete a marquee, click the marquee, then click the Delete Marquee icon.
3. Click inside the scan area and make any necessary settings in the Epson Scan window.
Parent topic: Scanning in Home Mode
Available Image Adjustments - Home Mode
You can select these Image Adjustments options in Epson Scan Home Mode.

Note: Select the Image Option checkbox if you need to set any of the grayed-out image adjustments.
Not all adjustment settings may be available, depending on the Document Type and Image Type setting.
Click the Brightness button to access additional settings.

Descreening
Removes the ripple pattern that might appear in subtly shaded image areas, such as skin tones. This
option improves results when scanning magazines or newspapers. (The results of descreening do not
appear in the preview image, only in your scanned image.)
Color Restoration
Restores the colors in faded photos automatically.

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 Backlight Correction
Removes shadows from photos that have too much background light.
Dust Removal
Removes dust marks from your originals automatically.
Text Enhancement
Sharpens the appearance of letters in text documents.
Auto Area Segmentation
Makes grayscale images clearer and text recognition more accurate by separating the text from the
graphics.
Brightness
Adjusts the overall lightness and darkness of the scanned image.
Contrast
Adjusts the difference between the light and dark areas of the overall scanned image.
Threshold
Adjusts the level at which black areas in text and line art are delineated, improving text recognition in
OCR (Optical Character Recognition) programs.
Parent topic: Scanning in Home Mode
Selecting a Scan Size - Home Mode
You can reduce or enlarge the size of your image as you scan. You can also select a specific scan size,
such as a common photo size like 4 6 inches (102 152 mm). This places a scan area of that size on
the preview image so you can use it to help crop the image in the correct proportions.
1. Click the Preview button to preview your image.
2. In the Epson Scan window, select the size you want your scanned image to be from the Target Size
list.

Note: If you need to rotate the orientation of the target size for your image, click the Orientation
icon.

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 A marquee (dotted line) appears on your preview image proportioned for the size you selected.

3. Do the following, as necessary, to work with the selected scan area:

To move the marquee, click inside the scan area and drag the marquee where you want it.

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 To resize the scan area, place your cursor over the edge or corner of the marquee, then click and
drag the edge where you want it.

Note: Manually adjusting the marquee will not change the target size of the scanned file. The
marquee only indicates the area of the image that will be scanned.

4. To create a scanned image size that is not available in the Target Size list, click the Customize
option.
You see this window:

5. Name the custom size, enter the size, click Save, and click OK. Then adjust the marquee on the
preview image.
The marquee is automatically proportioned for your custom scan size.
Parent topic: Scanning in Home Mode

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Scanning in Office Mode
When you scan in Office Mode, Epson Scan automatically saves your scanned file in JPEG format in
your operating system's Pictures or My Pictures folder, or opens it in your scanning program. You can
select settings, preview, and change the scanned file settings as necessary.
1. Start Epson Scan and select Office Mode as the Mode setting.
You see this window:

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 2. Select the Image Type setting that matches your original.
3. Select the Document Source setting indicating where you placed your original.
4. Select the Size and Orientation settings that match your original.
5. Select the Resolution setting you want to use for your scan.
6. Click the Preview button.
Epson Scan previews your original and displays the result in a separate Preview window.
7. If desired, select the area in your preview image that you want to scan (scan area).
8. Select any of the image adjustment settings you want to use. Before making adjustments, click the
image or scan area in the Preview window.
9. Click Scan.
You see the File Save Settings window.
10. Change any of the necessary file save settings and click OK.
Epson Scan scans your original, and saves the file in the selected folder or opens it in your scanning
program. If the file was saved directly to your computer, you see the file in the Windows Explorer or OS X
Finder, where you can view and print the image, if desired.
Selecting a Scan Area - Office Mode
Available Image Adjustments - Office Mode
Parent topic: Selecting Epson Scan Settings
Related concepts
Scan Resolution Guidelines
Related tasks
Selecting Scan File Settings
Selecting a Scan Area - Office Mode
You can select a specific area in your preview image to include in your scanned image. You can select
the entire image area or a portion of it. You can even select multiple scan areas to create multiple
scanned images of different areas.
You can also use the scan area to select specific Image Adjustments settings for a scanned image. Just
be sure to click inside the scan area before selecting the settings.

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1. In the Preview window, click the Auto Locate icon to create a marquee (dotted line) on the
preview image.

2. Do the following, as necessary, to work with the selected scan area:

If the marquee is correct, continue with the next step.
To move the marquee, click inside the scan area and drag the marquee where you want it.

93
 To resize the scan area, place your cursor over the edge or corner of the marquee, then click and
drag the edges where you want them. (Hold down the Shift key as you resize the marquee to
retain the same width/height proportions.)

To create additional marquees (up to 50, if available), click the Copy Marquee icon to copy the
existing marquee and paste it on the preview image.

Note: If you draw multiple marquees, make sure you select the All button in the Preview window
before you scan. Otherwise, only the area inside the currently selected marquee will be scanned.

To delete a marquee, click the marquee, then click the Delete Marquee icon.
3. Click inside each scan area and make any necessary settings in the Epson Scan window.
Parent topic: Scanning in Office Mode
Available Image Adjustments - Office Mode
You can select these Image Adjustments options in Epson Scan Office Mode. Not all adjustment settings
may be available, depending on other settings you have chosen.

Note: Select the Image Option checkbox if you need to set any of the grayed-out image adjustments
beneath the checkbox. Not all adjustment settings may be available, depending on the Image Type
setting.

Unsharp Mask
Makes the edges of certain image areas clearer. Turn off this option to leave softer edges.

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 Descreening
Removes the ripple pattern that might appear in subtly shaded image areas, such as skin tones. This
option improves results when scanning magazines or newspapers. (The results of descreening do not
appear in the preview image, only in your scanned image.)
Text Enhancement
Sharpens the appearance of letters in text documents.
Auto Area Segmentation
Makes grayscale images clearer and text recognition more accurate by separating the text from the
graphics.
Color Enhance
Enhances the red, green, or blue shades in the scanned image.
Brightness
Adjusts the overall lightness and darkness of the scanned image.
Contrast
Adjusts the difference between the light and dark areas of the overall scanned image.
Threshold
Adjusts the level at which black areas in text and line art are delineated, improving text recognition in
OCR (Optical Character Recognition) programs.
Parent topic: Scanning in Office Mode

Scanning in Professional Mode

When you scan in Professional Mode, Epson Scan automatically saves your scanned file in JPEG
format in your operating system's Pictures or My Pictures folder, or opens it in your scanning program.
You can select settings, preview, and change the scanned file settings as necessary.
1. Start Epson Scan and select Professional Mode as the Mode setting.

95
You see this window:

96
2. Select the Document Type setting that matches your original, such as Reflective for documents or
photos.
3. Select the Document Source setting indicating where you placed your original.
4. Select the specific type of original you are scanning as the Auto Exposure Type setting: Document
or Photo.
5. Select the details of your original and how you want it scanned as the Image Type setting.
6. Select the Resolution setting you want to use for your scan.
7. Click the Preview button.
Epson Scan previews your original and displays the result in a separate Preview window.
8. If desired, select the area in your preview image that you want to scan (scan area).
9. Select any of the image adjustment settings you want to use. Before making adjustments, click the
image or scan area in the Preview window.
10. If you want to reduce or enlarge your image as you scan, select the Target Size setting you want to
use.
11. Click Scan.
You see the File Save Settings window.
12. Change any of the necessary file save settings and click OK.
Epson Scan scans your original, and saves the file in the selected folder or opens it in your scanning
program. If the file was saved directly to your computer, you see the file in the Windows Explorer or OS X
Finder, where you can view and print the image, if desired.
Available Image Types - Professional Mode
Selecting a Scan Area - Professional Mode
Available Image Adjustments - Professional Mode
Selecting a Scan Size - Professional Mode
Parent topic: Selecting Epson Scan Settings
Related concepts
Image Preview Guidelines
Scan Resolution Guidelines
Related tasks
Selecting Scan File Settings

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Available Image Types - Professional Mode
You can select these Image Type options in Epson Scan Professional Mode.
24-bit Color
Select this setting for color photos.
Color Smoothing
Select this setting for color graphic images, such as charts or graphs.
8-bit Grayscale
Select this setting for black-and-white photos.
Black & White
Select this setting for black text documents or line art.
Parent topic: Scanning in Professional Mode
Selecting a Scan Area - Professional Mode
You can select a specific area in your preview image to include in your scanned image. You can select
the entire image area or a portion of it. You can even select multiple scan areas to create multiple
scanned images of different areas (Normal Preview mode only).
You can also use the scan area to select specific image Adjustments settings for a scanned image. Just
be sure to click inside the scan area before selecting the settings.

Note: In Professional Mode, the default Preview mode is Normal Preview mode. To use Thumbnail
Preview mode instead, select the Thumbnail checkbox beneath the Preview button (if available), then
click the Preview button to preview your image again.

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1. Do one of the following to select your scan area in the Preview image:

Normal preview: Click the Auto Locate icon to create a marquee (dotted line) on the preview
image.

99
 Thumbnail preview: Your scan area is selected automatically, but you can change it. Place your
cursor in one corner of the desired scan area, then click and drag the cursor to the opposite corner
to create a marquee (dotted line) on the preview image.

2. Do the following, as necessary, to work with the selected scan area:

If the marquee is correct, continue with the next step.
To move the marquee, click inside the scan area and drag the marquee where you want it.

100
 To resize the scan area, place your cursor over the edge or corner of the marquee, then click and
drag the edges where you want them. (Hold down the Shift key as you resize the marquee to
retain the same width/height proportions.)

Normal preview: To create additional marquees (up to 50, if available), click the Copy
Marquee icon to copy the existing marquee and paste it on the preview image.

To delete a marquee, click the marquee, then click the Delete Marquee icon.

Note: If you draw multiple marquees, make sure you select the All button in the Preview window
before you scan. Otherwise, only the area inside the currently selected marquee will be scanned.

3. Click inside the scan area and make any necessary settings in the Epson Scan window.
Parent topic: Scanning in Professional Mode
Available Image Adjustments - Professional Mode
You can select these Adjustments options in Epson Scan Professional Mode. Not all adjustment settings
may be available, depending on other settings you have chosen.

Click the image adjustment icon to access additional settings.

Click the + (Windows) or (OS X) icon next to a setting to change the level of adjustment.
Unsharp Mask
Makes the edges of certain image areas clearer. Turn off this option to leave softer edges.

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Descreening
Removes the ripple pattern that might appear in subtly shaded image areas, such as skin tones. This
option improves results when scanning magazines or newspapers. (The results of descreening do not
appear in the preview image, only in your scanned image.)
Color Restoration
Restores the colors in faded photos automatically.
Backlight Correction
Removes shadows from photos that have too much background light.
Dust Removal
Removes dust marks from your originals automatically.
Auto Exposure
Automatically adjusts the image exposure settings when you click the Auto Exposure icon. To
automatically adjust image exposure settings continuously, click the Configuration button, click the
Color tab, and select Continuous auto exposure. You can adjust the level of auto exposure using a
slider.
Histogram Adjustment
Provides a graphical interface for adjusting highlight, shadow, and gamma levels individually. (For
advanced users only.) Click the histogram icon to access the settings.
Tone Correction
Provides a graphical interface for adjusting tone levels individually. (For advanced users only.) Click
the tone correction icon to access the settings.
Brightness
Adjusts the overall lightness and darkness of the scanned image.
Contrast
Adjusts the difference between the light and dark areas of the overall scanned image.
Saturation
Adjusts the density of colors in the overall image.
Color Balance
Adjusts the balance of colors in the overall image.
Color Palette
Provides a graphical interface for adjusting mid-tone levels, such as skin tones, without affecting the
highlight and shadow areas of the image. (For advanced users only.) Click the Color Palette icon
to access the settings.

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 Threshold
Adjusts the level at which black areas in text and line art are delineated, improving text recognition in
OCR (Optical Character Recognition) programs.
Parent topic: Scanning in Professional Mode
Selecting a Scan Size - Professional Mode
You can reduce or enlarge the size of your image as you scan. You can also select a specific scan size,
such as a common photo size like 4 6 inches (102 152 mm). This places a scan area of that size on
the preview image so you can use it to help crop the image in the correct proportions.
1. Click the Preview button to preview your image.
2. In the Epson Scan window, select the size you want your scanned image to be from the Target Size
list.

Note: If you need to rotate the orientation of the target size for your image, click the orientation
icon.

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 A marquee (dotted line) appears on your preview image proportioned for the size you selected.

3. Do the following, as necessary, to work with the selected scan area:

To move the marquee, click inside the scan area and drag the marquee where you want it.

104
 To resize the scan area, place your cursor over the edge or corner of the marquee, then click and
drag the edge where you want it.

Note: Manually adjusting the marquee will not change the target size of the scanned file. The
marquee only indicates the area of the image that will be scanned.

4. To create a scanned image size that is not available in the Target Size list, click the Customize
option.
You see this window:

5. Name the custom size, enter the size, click Save, and click OK. Then adjust the marquee on the
preview image.
The marquee is automatically proportioned for your custom scan size.

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 6. To use additional sizing tools, click the + (Windows) or (OS X) icon next to the Target Size setting
and select options as desired.

Scale: Reduces or enlarges your image by the percentage you enter.

Trimming: Turns automatic image cropping on or off.

Unlock icon: Unlocks the width/height proportions of the scanned image size so you can adjust
it without constraint.
Parent topic: Scanning in Professional Mode

Image Preview Guidelines

You can preview your scanned image so you can adjust the scan settings using the preview as a guide.
There are two types of preview available, depending on the scan mode and selected settings:
Thumbnail preview
A thumbnail preview displays your previewed images as thumbnails with the scanned image area and
exposure automatically selected. If the Thumbnail checkbox is selected, clicking the Preview button
opens a thumbnail preview.
Normal preview
A normal preview displays your previewed images in their entirety so you can select the scanned
image area and other settings manually. If the Thumbnail checkbox is deselected, clicking the
Preview button opens a normal preview.
Parent topic: Selecting Epson Scan Settings

Scan Resolution Guidelines

If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the
resolution from the default resolution set by Epson Scan. Follow these guidelines to determine the
resolution setting you need:
You will enlarge the image as you scan it.

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 If you will enlarge the image using Epson Scan's Target Size setting, you do not need to increase the
Resolution setting.
You will scan the image at its original size but enlarge it later in an image-editing program.
Increase Epson Scan's Resolution setting in your scan. Increase the resolution by the same amount
you will increase the image size to retain a high image quality. For example, if the resolution is 300 dpi
(dots per inch) and you will double the image size later, change the Resolution setting to 600 dpi.
You will scan the image at 100% or smaller size.
Select Epson Scan's Resolution setting based on how you will use the scanned image:
Email/view on a computer screen/post on the web: 96 to 150 dpi
Print/convert to editable text (OCR): 300 dpi
Fax: 200 dpi
Parent topic: Selecting Epson Scan Settings

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Selecting Scan File Settings
You can select the location, name, and format of your scan file on the File Save Settings window. You
can also select various optional settings that control how Epson Scan behaves when you scan and save
files.

The File Save Settings window may appear after you click Scan on the Epson Scan window. You may
also be able to access the window by clicking the icon on the Epson Scan window.
1. Do one of the following to select the folder in which you want to save your scanned image:
Click the button for one of the displayed folders.

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 Click the Other button, click the Browse or Choose button, and select a folder.
2. Type in a file name in the Prefix field. This name is used along with numbers to automatically name
your scanned files.
3. Select a different number as the Start Number setting, if you like.
4. Select the file format you want to use in the Image Format Type menu.
5. If your file format provides optional settings, click the Options button to select them.
6. Choose any of the optional settings you want to use by selecting their checkboxes.
7. Click OK.
Available Scanned File Types and Optional Settings
Parent topic: Selecting Epson Scan Settings
Available Scanned File Types and Optional Settings
You can select from a variety of scanned file types and optional settings on the File Save Settings
window in Epson Scan.

File Formats
Bitmap (*.bmp)
A standard image file format for most Windows programs.
JPEG (*.jpg)
An image format that lets you highly compress image data. However, the higher the compression, the
lower the image quality. (The TIFF format is recommended when you need to modify or retouch your
scanned image.)
Multi-TIFF (*.tif)
A TIFF file format when multiple pages are saved to the same file, allowing you to edit the images
using a compatible program.
PDF (*.pdf)
A document format that is readable by Windows and OS X systems using Adobe Reader, Acrobat, or
other programs. You can save multi-page documents in one PDF file.
PICT (*.pct)
A standard image file format for most OS X programs.
PRINT Image Matching II (*.jpg or *.tif)
File formats that include Epson PRINT Image Matching II data for enhanced quality and a wider color
range (does not affect the way the image displays on the screen).

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 TIFF (*.tif)
A file format created for exchanging data between many programs, such as graphic and DTP
software.

Optional Settings
Overwrite any files with the same name
Select to overwrite previous files with the same names.
Show this dialog box before next scan
Select to have the File Save Settings window appear automatically before you scan (in certain Epson
Scan modes).
Open image folder after scanning
Select to have Windows Explorer or OS X Finder automatically open to the folder where your scanned
image is saved after scanning.
Show Add Page dialog after scanning
If you are scanning a multi-page document using the PDF or Multi-TIFF format, select to display a
prompt for scanning additional pages after the first page is scanned.
Parent topic: Selecting Scan File Settings

Scanning with OS X Using Image Capture

With OS X, you can scan with your product using an image-editing application such as Image Capture.
1. Open an image editing application, such as Image Capture.
2. Select your Epson product from the DEVICES or SHARED list, if necessary. (You may need to
hover over the DEVICES or SHARED list, click Show, and select your product.)
3. If you see the Show Details button, click it.
If you are scanning an item on the scanner glass, your product begins a preview scan.

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4. Select the Scan Mode setting indicating where you placed your original (if available). Select any
other available scan settings as necessary.

5. Select the folder in which you want to save your scanned file in the Scan To pop-up menu.
6. Click Scan.

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 Your scanned file is saved in the folder you selected.
Available Scan Settings - OS X Image Capture
Parent topic: Scanning

Available Scan Settings - OS X Image Capture

You can select these scan settings in your imaging editing application for OS X, if available.
Image Correction
Provides a graphical interface for adjusting brightness, tint, temperature, and saturation.
Unsharp Mask
Makes the edges of certain image areas clearer. Turn off this option to leave softer edges.
Descreening
Removes the ripple pattern that might appear in subtly shaded image areas, such as skin tones. This
option improves results when scanning magazines or newspapers. (The results of descreening do not
appear in the preview image, only in your scanned image.)
Backlight Correction
Removes shadows from photos that have too much background light.
Dust Removal
Removes dust marks from your originals automatically.
Color Restoration
Restores the colors in faded photos automatically.
Parent topic: Scanning with OS X Using Image Capture

Scanning Special Projects

Your product's scanning software offers various options to help you quickly complete special scan
projects.
Scanning to a PDF File
Restoring Photo Colors as You Scan
Parent topic: Scanning

Scanning to a PDF File

Using Epson Scan in Office, Home, or Professional Mode, you can scan a multi-page document and
save it in one PDF (Portable Document Format) file on your computer.
1. Place your original on your product for scanning.

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2. Start Epson Scan.
3. Select the scan mode you want to use.
4. Select the scan settings for your scan.
5. Preview your image.
6. When you finish selecting all your settings, click Scan.
You see the File Save Settings window.

7. Select PDF as the Type setting.

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8. Select any other settings you want to use on the File Save Settings window. Click the Options
button to access additional settings.
9. Click OK.
Epson Scan scans your document and you see this window:

10. Choose one of the following options:

If you are scanning only one page, click Save File.
If you need to scan additional pages in a document, click Add page. Place additional pages on
the product for scanning, click Scan, and repeat until you have scanned all the pages. When you
are finished, click Save File.
If you need to delete or reorder the scanned pages, click Edit page. Delete or reorder the pages
using the icons that appear on the bottom of the editing window. When you are finished, click OK.

Note: If you installed an OCR (Optical Character Recognition) program, you may see a screen
indicating the program is converting your page to text. Wait until the program re-scans the page and
close the program, if necessary.

11. Click Close to exit the Epson Scan window, if necessary.

Epson Scan scans your original, and saves the PDF file in the selected folder or opens it in your
scanning program. If the file was saved directly to your computer, you see the file in the Windows
Explorer or OS X Finder, where you can view and print the document, if desired.

114
 Parent topic: Scanning Special Projects
Related tasks
Selecting Scan File Settings
Selecting the Scan Mode
Related topics
Starting a Scan
Selecting Epson Scan Settings

Restoring Photo Colors as You Scan

You can restore the colors in faded photos as you scan them using Epson Scan's Color Restoration
setting. You can select this setting in any of the available scan modes.

Note: Color restoration is not available in Office Mode, if Epson Scan offers that mode.

1. Place your original on your product for scanning.

2. Start Epson Scan.
3. Select the scan mode you want to use.
4. Select the scan settings for your scan.
5. Preview your image.
6. Locate or access the image adjustment settings.
7. Select the Color Restoration checkbox.

8. When you finish selecting all your settings, click Scan.

9. Click Close to exit the Epson Scan window, if necessary.
Epson Scan scans your original, and saves the color-restored file in the selected folder or opens it in
your scanning program. If the file was saved directly to your computer, you see the file in the Windows
Explorer or OS X Finder, where you can view and print the image, if desired.
Parent topic: Scanning Special Projects

115
Related tasks
Selecting the Scan Mode
Related topics
Starting a Scan
Selecting Epson Scan Settings

116
Refilling Ink
When the ink level is below the lower line on an ink tank, you need to refill it.
Before checking the ink level or refilling an ink tank as described here, be sure to read the ink safety
precautions.

Caution: If the ink level is below the lower line on the ink tank, fill it to the upper line on the ink tank.
Continued use of the product when the ink level is below the lower line on the tank could damage the
product.

Ink Safety Precautions

Check Ink Levels
Purchase Epson Ink
Refilling the Ink Tanks

Ink Safety Precautions

Ink Handling Precautions
Observe the following when handling the ink:
Keep ink bottles and the ink tank unit out of the reach of children. Do not allow children to drink from or
handle the ink bottles and bottle caps.
Do not tilt or shake an ink bottle after removing its seal; otherwise, ink may leak.

Ink Refilling Precautions

Use ink bottles with the correct part number for this product.
The use of non-Epson ink may cause damage that is not covered by Epsons warranty, and under
certain circumstances, may cause erratic product behavior.
This product requires careful handling of ink. Ink may splatter when the ink tanks are filled or refilled
with ink. If ink gets on your clothes or belongings, it may not come off.
Do not open the ink bottle package until you are ready to fill an ink tank. Ink bottles are vacuum
packed to maintain reliability. If you leave an ink bottle unpacked for a long time before using it, print
quality may be affected.
If the ink level is below the lower line on the ink tank, refill the ink soon. Continued use of the product
when the ink level is below the lower line on the ink tank could damage the product.

117
 Epson recommends filling all ink tanks to the upper line when the product is not operating to reset the
ink levels.
After bringing an ink bottle inside from a cold storage site, allow it to warm up at room temperature for
at least three hours before using it.
Store ink bottles in a cool, dark place.
Store the ink bottles in the same environment as the product. When storing or transporting an ink
bottle after removing its seal, do not tilt the bottle and do not subject it to impacts or temperature
changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to
keep the ink bottle upright when tightening the cap, and take measures to prevent ink from leaking
when you transport the bottle.

Ink Bottle and Ink Tank Information

To maintain optimum print head performance, some ink is consumed from all ink tanks during printing
and when performing maintenance operations, such as cleaning the print head.
The ink bottles may contain recycled materials, but this does not affect product function or
performance.
When printing in monochrome or grayscale, color ink may be used instead of black ink, depending on
the paper type or print quality settings. This is because a mixture of color inks is used to create black.
Parent topic: Refilling Ink

Check Ink Levels

To confirm the actual ink remaining, visually check the ink levels in the products ink tanks. Make sure
the ink levels are above the lower lines on the ink tanks.

Caution: If the ink level is below the lower line on the ink tank, fill it to the upper line on the ink tank.
Continued use of the product when the ink level is below the lower line on the tank could damage the
product.

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 Disabling Special Offers with Windows
Parent topic: Refilling Ink
Related references
Ink Safety Precautions

Disabling Special Offers with Windows

You can disable special offers messages from Epson using a utility on your Windows computer.

Note: You may see the Epson Special Offers screen every time you print (if your computer is connected
to the Internet). Select Do not display this message again and click Decline to disable online offers.
Promotional offers are not valid in Latin America.

1. Right-click the product icon in the Windows taskbar and select Monitoring Preferences.

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 You see this window:

2. To disable promotional offers, deselect the Display Epson Offers checkbox. (Promotional offers not
available in Latin America.)
Parent topic: Check Ink Levels

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Purchase Epson Ink
You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest
reseller, visit global.latin.epson.com or call your nearest Epson sales office (website available in Spanish
and Portuguese only).

Note: This product was originally designed to work with genuine Epson inks. Your product may not
function properly if you use other types of ink and may affect Epson's warranty.
The included ink bottles must be used for printer setup and are not for resale. The printer ships with full
ink bottles and part of the ink from the first bottles is used to charge the print head. Yields vary
considerably based on images printed, print settings, paper type, frequency of use, and temperature.
The ink bottles that came with your printer have a lower yield due to the ink charging process. This
process is carried out the first time you turn on the printer and guarantees better performance. Do not
load paper before refilling the ink tanks.

Ink Bottle Part Numbers

Parent topic: Refilling Ink

Ink Bottle Part Numbers

Use these part numbers when you purchase new ink bottles, and use the ink by the date printed on the
package:

Ink color Part number

Black T6641
Cyan T6642
Magenta T6643
Yellow T6644

Parent topic: Purchase Epson Ink

Refilling the Ink Tanks

Make sure you have new ink bottles handy and have read the ink safety precautions before you begin.
You can continue to use the product even if one or more ink tanks are not filled all the way. However, to
keep your product operating at its best, fill all the ink tanks up to the top line.

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Caution: Wear plastic gloves while refilling the ink tanks to avoid staining your hands.

1. Place a sheet of paper under the ink tank area in case of spills.
2. Turn on your product.
3. Make sure the power light is on, but not flashing.
4. Unhook the ink tank unit from the product and lay it down.

Note: Do not pull on the ink tubes.

5. Open the ink tank unit cover, then remove the cap of the ink tank that you're going to refill.

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 Note: Make sure the color of the ink tank matches the ink color you want to refill, and only remove
the cap from that ink tank. Be careful not to spill any ink.

6. Snap off the tip of the bottle cap, but do not dispose of it so you can use it to seal the bottle cap later,
if necessary. Then remove the bottle cap and carefully remove the protective seal (avoid touching
the ink underneath the seal), then close the bottle cap tightly.

Note: Make sure the color of the ink bottle matches the ink color you want to refill.

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 Caution: Close the bottle cap tightly; otherwise, ink may leak.

7. Refill the ink tank with the correct color ink up to the upper line on the ink tank.

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8. If any ink remains in the ink bottle after filling the ink tank, place the bottle cap tip securely on the
bottle cap and store the ink bottle upright for later use.

9. Place the cap securely on the ink tank.

10. Repeat the previous steps as necessary for each ink color you need to refill.

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11. Close the ink tank unit cover.

12. Hook the ink tank unit onto the product.

Parent topic: Refilling Ink

Related concepts
Purchase Epson Ink
Related references
Ink Safety Precautions

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Adjusting Print Quality
If your print quality declines, you may need to run a utility to clean or align the print head.
If running these utilities does not solve the problem, you may need to flush the ink tubes.
Print Head Maintenance
Print Head Alignment
Cleaning the Paper Path
Checking the Number of Sheets
Related concepts
Ink Tube Flushing

Print Head Maintenance

If your printouts become too light, or you see dark or light bands across them, you may need to clean the
print head nozzles. Cleaning uses ink, so clean the nozzles only if print quality declines.
You can check for clogged nozzles before you clean them so you dont clean them unnecessarily.

Note: You cannot clean the print head if the ink level has reached the lower line on the ink tank, and may
not be able to clean it when the ink level in any of the tanks is low. You must refill the ink tank first.

Print Head Nozzle Check

Print Head Cleaning
Ink Tube Flushing
Parent topic: Adjusting Print Quality
Related tasks
Refilling the Ink Tanks

Print Head Nozzle Check

You can print a nozzle check pattern to check for clogged nozzles.
Checking the Nozzles Using the Product Buttons
Checking the Nozzles Using a Computer Utility
Parent topic: Print Head Maintenance

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Checking the Nozzles Using the Product Buttons
You can check the print head nozzles using the buttons on your product.
1. Press the power button to turn the product off.
2. Load a few sheets of plain paper in the product.
3. Hold down the stop button and press the power button to turn the product on.
4. When the product turns on, release both buttons.
The product begins printing a nozzle check pattern.

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5. Check the printed pattern to see if there are gaps in the lines.
Print head is clean

Print head needs cleaning

6. If there are no gaps, the print head is clean and you can continue printing.
If there are gaps or the pattern is faint, clean the print head.
Parent topic: Print Head Nozzle Check

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 Related concepts
Print Head Cleaning
Checking the Nozzles Using a Computer Utility
You can check the print head nozzles using a utility on your Windows or Mac computer.
1. Load a few sheets of plain paper in the product.
2. Do one of the following:
Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar.
OS X: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
3. Select Nozzle Check.
You see a window like this:

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4. Click Print.
5. Check the printed pattern to see if there are gaps in the lines.
Print head is clean

Print head needs cleaning

6. If there are no gaps, click Finish.

If there are gaps or the pattern is faint, clean the print head.
Parent topic: Print Head Nozzle Check

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 Related concepts
Print Head Cleaning

Print Head Cleaning

If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the
print head.

Note: You cannot clean the print head if the ink level has reached the lower line on the ink tank, and may
not be able to clean it when the ink level in any of the tanks is low. You must refill the ink tank first.

Cleaning the Print Head Using the Product Buttons

Cleaning the Print Head Using a Computer Utility
Parent topic: Print Head Maintenance
Related tasks
Refilling the Ink Tanks
Cleaning the Print Head Using the Product Buttons
You can clean the print head using the buttons on your product.
1. Make sure no product lights are indicating errors.
2. Load a few sheets of plain paper in the product.
3. Hold down the stop button for 3 seconds to start the cleaning cycle.
The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is
finished.

Caution: Never turn off the product during a cleaning cycle or you may damage it.

4. Run a nozzle check to confirm that the print head is clean.

If you dont see any improvement after cleaning the print head up to 3 times, turn off the product and wait
at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary.
If quality still does not improve, flush the ink tubes.
Parent topic: Print Head Cleaning
Related concepts
Print Head Nozzle Check
Ink Tube Flushing

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Cleaning the Print Head Using a Computer Utility
You can clean the print head using a utility on your Windows or Mac computer.
1. Make sure no product lights are indicating errors.
2. Load a few sheets of plain paper in the product.
3. Do one of the following:
Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar.
OS X: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
4. Select Head Cleaning.
You see a window like this:

5. Click Start to begin the cleaning cycle.

The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is
finished.

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 Caution: Never turn off the product during a cleaning cycle or you may damage it.

6. When the power light stops flashing and remains on, you can check to see if the nozzles are
clean; click Print Nozzle Check Pattern and click Print. When the cleaning cycle is finished, you
can check to see if the nozzles are clean; click Print Nozzle Check Pattern and click Print.
7. Check the printed pattern to see if there are gaps in the lines.
Print head is clean

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 Print head needs cleaning

If there are no gaps, click Finish.

If there are gaps or the pattern is faint, click Clean to clean the print head again.
If you dont see any improvement after cleaning the print head up to 3 times, turn off the product and wait
at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary.
If quality still does not improve, flush the ink tubes.
Parent topic: Print Head Cleaning
Related concepts
Print Head Nozzle Check
Ink Tube Flushing

Ink Tube Flushing

If you still see white or dark lines or missing colors in your printouts, even after cleaning the print head
several times, you can flush the ink tubes.
Flushing the ink tubes replaces all the ink inside the tubes, so flush the ink only if you cannot improve
print quality by cleaning the print head several times.

Note: After flushing the ink tubes, you must turn off the product and wait at least 12 hours before printing
again.

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 Caution: Flushing the ink tubes consumes a lot of ink. Before flushing the ink tubes, make sure there is
enough ink in the ink tanks. If necessary, refill the ink tanks before flushing the ink tubes.
Flushing the ink tubes affects the service life of the ink pads by causing them to reach their capacity
sooner. When you see an error message indicating that an ink pad is nearing the end of its service life,
the product stops printing and you must contact Epson for support.

Flushing the Ink Tubes Using a Computer Utility

Parent topic: Print Head Maintenance
Related references
Product Light Status
Flushing the Ink Tubes Using a Computer Utility
You can use the Power Ink Flushing utility to flush the ink tubes.
1. Make sure there are no warnings or errors indicated by the product control panel.
2. Do one of the following:
Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar.
Select Printer Settings and click the Maintenance tab.
OS X: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
3. Click the Power Ink Flushing button.

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 You see a window like this:

4. Follow the on-screen instructions to flush the ink tubes.

5. When you finish flushing the ink tubes, run a nozzle check to check the print quality. If necessary,
also clean the print head.
If you dont see any improvement, turn off the product and wait at least 12 hours. Then check the print
quality again. If quality still does not improve, contact Epson for support.
Parent topic: Ink Tube Flushing
Related concepts
Print Head Nozzle Check
Print Head Cleaning

Print Head Alignment

If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or
light horizontal bands, you may need to align the print head.

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 Note: Banding may also occur if your print head nozzles need cleaning.

Aligning the Print Head Using a Computer Utility

Parent topic: Adjusting Print Quality
Related concepts
Print Head Cleaning

Aligning the Print Head Using a Computer Utility

You can align the print head using a utility on your Windows or Mac computer.
1. Make sure no product lights are indicating errors.
2. Load a few sheets of plain paper in the product.
3. Do one of the following:
Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar.
OS X: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
4. Select Print Head Alignment.
5. Click Next, then click Print to print an alignment sheet.

Note: Do not cancel printing while you are printing a head alignment pattern.

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 You see a window like this:

6. Check the printed pattern and follow the instructions on the screen to choose the number
representing the best printed pattern for each set.
Vertical alignment

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 Horizontal alignment

After choosing each pattern number, click Next.

If no patterns are aligned in one or more of the sets, choose the closest one in each set and click
Realignment. Then print another alignment sheet and check it.

Note: Click Skip (where available) if you want to skip a particular alignment sheet.

7. When you are done, click Finish.

Parent topic: Print Head Alignment

Cleaning the Paper Path

If you see ink on the back of a printout, you can clean the paper path to remove any excess ink.
1. Load a few sheets of plain paper in the product.
2. Use the product control panel to make a copy, but without placing a document on the scanner glass.

Note: Make sure there is no dust or stains on the scanner glass or document cover.

3. Check the back of the ejected paper to see if it is clean.

4. Repeat as necessary until the paper comes out clean.
Parent topic: Adjusting Print Quality

Checking the Number of Sheets

You can view an option that displays the number of sheets of paper that have fed through the product.
Checking the Sheet Counter - Windows

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 Checking the Sheet Counter - OS X
Parent topic: Adjusting Print Quality

Checking the Sheet Counter - Windows

You can check the number of sheets of paper that have fed through the product by checking the sheet
counter.
1. Access the Windows Desktop and right-click the product icon in the Windows taskbar.
2. Select Printer Settings.
3. Click the Maintenance tab.
4. Select Printer and Option Information.
You see this window:

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 5. After checking the number of sheets fed into the printer, click OK to close the window.

Note: The number of sheets is displayed only when Epson Status Monitor 3 is enabled.

Parent topic: Checking the Number of Sheets

Checking the Sheet Counter - OS X

You can check the number of sheets of paper that have fed through the product by checking the sheet
counter.
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or
Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select
Open Printer Utility.
2. Select Printer and Option Information.
You see this window:

3. After checking the number of sheets fed into the printer, click OK to close the window.
Parent topic: Checking the Number of Sheets

142
Cleaning and Transporting Your Product
See these sections if you need to clean or transport your product.
Cleaning Your Product
Transporting Your Product

Cleaning Your Product

To keep your product working at its best, you should clean it several times a year.
Close the output tray and paper support when you are not using the product to protect it from dust.

Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Do not use oil or other lubricants inside the product or let water get inside it.

1. Turn off the product.

2. Unplug the power cable.
3. Disconnect any connected cables.
4. Remove all the paper.
5. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended), moistened with a
little glass cleaner.

Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with
any force.

6. Clean the outer case and control panel with a soft, dry cloth. Do not use liquid or chemical cleansers.
Parent topic: Cleaning and Transporting Your Product

Transporting Your Product

If you need to store your product or transport it some distance, prepare it for transportation as described
here.

Caution: During transportation and storage, follow these guidelines:

Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak.

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 When storing or transporting an ink bottle after removing its seal, do not tilt the bottle and do not
subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle
is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take
measures to prevent ink from leaking when transporting the ink bottles.

1. Turn off the product.

2. Lift up the scanner unit and check to see if the print head is in the far right position (the home
position). If not, turn on the product, wait for the print head to move to the far right, then turn the
product off again.
3. Secure the print head to the case with tape.

Caution: Do not place tape on the white flat cable inside the product; otherwise, you may damage
your product.

4. Lower the scanner unit.

5. Remove all the paper from the product.

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6. Close the output tray and paper support, if necessary.

7. Unplug the power cable.

8. Disconnect any connected cables.
9. Unhook the ink tank unit from the product and lay it down.

Note: Do not pull on the ink tubes.

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10. Open the ink tank unit cover and check to make sure that the ink tank caps are installed securely.

11. Hook the ink tank unit onto the product.

12. Place the product in its original packaging materials, if possible, or use equivalent cushioning around
the product.

Caution:
Keep the product level during transport. Otherwise, ink may leak.
Do not put opened ink bottles in the box with product.

Parent topic: Cleaning and Transporting Your Product

Related concepts
Print Head Alignment
Print Head Cleaning

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Solving Problems
Check these sections for solutions to problems you may have using your product.
Checking for Software Updates
Product Light Status
Running a Product Check
Solving Setup Problems
Solving Network Problems
Solving Copying Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Solving Scanning Problems
Solving Scanned Image Quality Problems
Uninstall Your Product Software
Where to Get Help

Checking for Software Updates

Periodically, it's a good idea to check Epson's support website for free updates to your product software.
Visit the driver download site at global.latin.epson.com/Soporte (website available in Spanish and
Portuguese only).
Windows: Your printer software automatically checks for updates. You can also manually update the
software by selecting Software Update here:
Accessing the Windows Desktop and right-clicking the product icon in the Windows taskbar
On the Maintenance tab in the printer settings window
You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON
Software program group, accessible by the Start button, or on the Start or Apps screens, depending
on your version of Windows.
OS X: You can manually update the software by opening the Applications > Epson Software folder
and selecting EPSON Software Updater.
Parent topic: Solving Problems

147
Product Light Status
You can often diagnose problems with your product by checking its lights.

Lights
1 WiFi
2 power
3 ink
4 paper

Light status Condition/solution

The power light is on The product is turned on.
The power light is flashing The product is busy. Wait for the power light to stop flashing before
turning off the product.
The power light is flashing The ink pads need to be replaced. You must contact Epson for support.
The light is flashing
The power light is on Initial ink charging may not be complete. See the Start Here poster for
instructions.
The ink light is on
The paper light is flashing Paper is jammed in the product. Remove the jammed paper, and press
the B&W copy button or the color copy button to clear the error.

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 Light status Condition/solution
No paper is loaded or multiple sheets fed at one time. Load paper in the
The paper light is on
product, and press the B&W copy button or the color copy
button to clear the error.
The WiFi light is flashing A WiFi error has occurred. Press the WiFi button to clear the error and
orange try again.
An error has occurred during firmware updating. Connect your product
The ink light is flashing
using a USB cable and try updating the firmware again. If the error
The paper light is flashing continues, contact Epson for support.
The WiFi light is flashing
green and orange
The power light is flashing Open the scanner unit and remove any paper or protective materials
inside the printer. Turn the product off and then back on again.
The ink light is flashing
The paper light is flashing
The WiFi light is flashing
green and orange

Parent topic: Solving Problems

Related references
Where to Get Help
Paper Jam Problems
Related tasks
Refilling the Ink Tanks
Related topics
Loading Paper

Running a Product Check

Running a product check helps you determine if your product is operating properly.
1. Press the power button to turn the product off.
2. Disconnect any interface cables connected to your product.
3. Load plain paper in the product.

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 4. Hold down the stop button and press the power button to turn the product on.
5. When the product turns on, release both buttons.
The product begins printing a nozzle check pattern.
6. Do the following, depending on the results of the product check:
If the page prints and the nozzle check pattern is complete, the product is operating properly. Any
operation problem you may have could be caused by your computer, cable, software, or selected
settings. Check the other solutions in this manual or try uninstalling and reinstalling your printer
software.
If the page prints but the nozzle check pattern has gaps, clean or align the print head.
If the page does not print, the product may have a problem. Check the other solutions in this
manual. If they do not work, contact Epson.
Parent topic: Solving Problems
Related concepts
Print Head Alignment
Print Head Cleaning
Uninstall Your Product Software
Related references
Where to Get Help

Solving Setup Problems

Check these sections if you have problems while setting up your product.
Noise After Filling the Ink
Software Installation Problems
USB Connection Problems
Parent topic: Solving Problems

Noise After Filling the Ink

If you hear noises from your product after filling the ink tanks with ink, check these explanations:
The first time you fill the tanks with ink, the product must charge its print head. Wait until charging
finishes before you turn off the product, or it may charge improperly and use excess ink the next time
you turn it on. Your product is finished charging the print head when the power light stops flashing.

150
 If the product's print head stops moving or making noise, and the charging process has not finished
after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is
still in progress. If it is still in progress, contact Epson for help.
Parent topic: Solving Setup Problems
Related tasks
Refilling the Ink Tanks

Software Installation Problems

If you have problems while installing your product software, try these solutions:
Make sure your product is turned on and any necessary cables are securely connected at both ends. If
you still have problems installing software, disconnect the cable and carefully follow the instructions on
the Start Here sheet. Also make sure your system meets the requirements for your operating system.
Close any other programs, including screen savers and virus protection software, and install your
product software again.
In Windows, make sure your product is selected as the default printer and the correct port is shown in
the printer properties.
If you see any error message or your software does not install correctly in Windows, you may not have
software installation privileges. Contact your System Administrator.
Parent topic: Solving Setup Problems
Related concepts
Uninstall Your Product Software
Related references
Windows System Requirements
OS X System Requirements

USB Connection Problems

If you used a USB cable to connect to a computer that has multiple peripherals, make sure the computer
is grounded. Otherwise, you may feel a slight electric shock when touching your product.
Parent topic: Solving Setup Problems

Solving Network Problems

Check these solutions if you have problems setting up or using your product on a network.

151
 Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not
responsible for backing up or recovering data and settings during or after the warranty period. We
recommend that you make your own backup or print out your network data and settings.

Product Cannot Connect to a Wireless Router or Access Point

Network Software Cannot Find Product on a Network
Product Does Not Appear in OS X Printer Window
Cannot Print Over a Network
Cannot Scan Over a Network
Parent topic: Solving Problems

Product Cannot Connect to a Wireless Router or Access Point

If your product has trouble finding or connecting to a wireless router or access point, try these solutions:
If you are connecting the product via Wi-Fi Protected Setup (WPS) and the WiFi light on your product
is not solid green, make sure you press the Wi-Fi button on the product within 2 minutes of pressing
the WPS button on your router. Hold down the Wi-Fi button on the product for 3 seconds.
Make sure to place your product within contact range of your 2.4 GHz router or access point. Avoid
placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a
filing cabinet.

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5
GHz) mode. See your router documentation for instructions.

Verify that your router or access point is operating correctly by connecting to it from your computer or
another device.
You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
Check to see if access restrictions, such as MAC address filtering, are set on the router or access
point. If access restrictions are set, add your product's MAC address to your router's address list. To
obtain your product's MAC address, print a network status sheet. Then follow the instructions in your
router or access point documentation to add the address to the list.
If your router or access point does not broadcast its network name (SSID), follow the instructions that
came with your product to enter your wireless network name manually.
If your router or access point has security enabled, determine the kind of security it is using and any
required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA
passphrase correctly.

152
 Check if your computer is restricting the available wireless channels. If so, verify that your wireless
access point is using one of the usable channels and change to a usable channel, if necessary.
Parent topic: Solving Network Problems

Network Software Cannot Find Product on a Network

If EpsonNet Setup cannot find your product on a network, try these solutions:
Make sure your product is turned on and connected to your network. Verify connection using your
product control panel.
Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-
ASCII characters.
Make sure your product is not connected to a guest network.
If necessary, reinstall your product software and try running EpsonNet Setup again:
1. Reset your product's network settings to their factory defaults.
2. Windows only: uninstall your product software.
3. Initialize your router following the instructions in your router documentation.

Note: If you are reading these instructions online, you will lose your Internet connection when you
initialize your router, so note the next step before initializing it.

4. Download your product software from the Epson website using the instructions on the Start Here
sheet.
If you have replaced your router, reinstall your product software to connect to the new router.

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5
GHz) mode. See your router documentation for instructions.

Parent topic: Solving Network Problems

Related concepts
Uninstall Your Product Software

Product Does Not Appear in OS X Printer Window

If your product does not appear in the OS X printer window, try these solutions:
Turn your product off, wait 30 seconds, then turn it back on again.

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 If you are connecting the product via Wi-Fi Protected Setup (WPS) and the WiFi light on your product
is not solid green, make sure you press the Wi-Fi button on the product within 2 minutes of pressing
the WPS button on your router. Hold down the Wi-Fi button on the product for 3 seconds.
If you are connecting the product wirelessly via EpsonNet Setup and the WiFi light on your product is
not solid green, make sure your product software was installed correctly. If necessary, reinstall your
software.

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5
GHz) mode. See your router documentation for instructions.

Parent topic: Solving Network Problems

Cannot Print Over a Network

If you cannot print over a network, try these solutions:
Make sure that your product is turned on.
Make sure you install your product's network software as described in your product documentation.
Print a network status sheet and verify that the network settings are correct. If the network status is
Disconnected, check any cable connections and turn your product off and then on again.
If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your
network does not assign IP addresses using DHCP, set the IP address manually.
Make sure your computer and product are both using the same wireless network.
If network printing is slow, print a network status sheet and check the signal strength. If it is poor, place
your product closer to your router or access point. Avoid placing your product near a microwave oven,
2.4 GHz cordless phone, or large metal object, such as a filing cabinet.

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5
GHz) mode. See your router documentation for instructions.

Check to see if your wireless router or access point has an enabled Privacy Separator function that is
preventing printing from a device over the network. See your router or access point documentation for
instructions on disabling the Privacy Separator function.
Parent topic: Solving Network Problems
Related tasks
Printing a Network Status Sheet

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Cannot Scan Over a Network
If you cannot start Epson Scan for scanning over a network, try these solutions:
If you cannot scan from your product control panel, make sure you restarted your computer after
installing the product software. Make sure the Event Manager program is not being blocked by your
firewall or security software.

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5
GHz) mode. See your router documentation for instructions.

If you are scanning a large original at a high resolution, a network communication error may occur. Try
scanning again at a lower resolution.
If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few
seconds, and restart it. If Epson Scan cannot restart, turn off your product, turn it back on, and try
restarting Epson Scan again.
Check the connection setting and test the connection using Epson Scan Settings:
Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the
Connection setting is set to Network, then click the Test button.

Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON
Scan > EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the
Test button.
OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings. Make
sure the Connection setting is set to Network, then click the Test button.
Make sure the option selected as the Timeout Setting in the Epson Scan Settings program is long
enough to complete scanning over a network.
You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
Parent topic: Solving Network Problems
Related topics
Scanning

Solving Copying Problems

Check these solutions if you have problems copying with your product.
Product Makes Noise, But Nothing Copies

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 Copies are Cut Off
Product Makes Noise When It Sits for a While
Parent topic: Solving Problems

Product Makes Noise, But Nothing Copies

If your product makes a noise, but nothing copies, try these solutions:
Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
If the nozzle check page does not print, but the product's power is on, make sure your product
software is installed correctly.
Make sure your product is level (not tilted).
Parent topic: Solving Copying Problems
Related concepts
Print Head Cleaning
Print Head Nozzle Check

Copies are Cut Off

Depending on your product, the default paper size for copies is either A4 (8.3 11.7 inches
[210 297 mm]) or Letter (8.5 11 inches [216 279 mm]).
To change the default paper size to A4 (8.3 11.7 inches [210 297 mm]), make sure the product is
turned off, then hold down the color copy button and press the power button to turn the product
on. When the product turns on, release both buttons.
To change the default paper size to Letter (8.5 11 inches [216 279 mm]), make sure the product is
turned off, then hold down the B&W copy button and press the power button to turn the product
on. When the product turns on, release both buttons.
Parent topic: Solving Copying Problems

Product Makes Noise When It Sits for a While

Your product is performing routine maintenance. This is normal.
Parent topic: Solving Copying Problems

Solving Paper Problems

Check these sections if you have problems using paper with your product.

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 Paper Feeding Problems
Paper Jam Problems
Paper Ejection Problems
Parent topic: Solving Problems

Paper Feeding Problems

If you have problems feeding paper, try these solutions:
If paper does not feed for printing, remove it. Then reload it in the sheet feeder against the right side
and beneath the tab. Slide the edge guide against the edge of the paper, making sure that the paper
stack is not above the arrow mark on the edge guide.
If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
If paper jams when you load only one or two sheets, try loading more sheets at a time. Do not load
more than the recommended number of sheets.
If paper jams when you print on both sides of the paper, try loading fewer sheets.
Make sure your paper meets the specifications for your product.
For best results, follow these guidelines:
Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
Load paper in the sheet feeder printable side up.
Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems
Paper Loading Capacity
Related topics
Loading Paper

Paper Jam Problems

If you have problems with paper jams, try these solutions:
1. Cancel the print job from your computer, if necessary.
2. Gently pull out any jammed paper from the output tray and sheet feeder.

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 3. Press the B&W copy button or the color copy button to resume printing. If the product lights
still show an error, continue with the next step.
4. Press the power button to turn the product off.
5. Lift the scanner, remove the jammed paper and any torn pieces.

6. Carefully follow all paper loading instructions when you load new paper.
Parent topic: Solving Paper Problems

Paper Ejection Problems

If you have problems with paper ejecting properly, try these solutions:
If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper.
Select the correct paper size when you reprint.
If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select
the correct paper type setting when you reprint.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems
Paper or Media Type Settings
Related tasks
Cancelling Printing Using a Product Button
Related topics
Loading Paper

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Solving Problems Printing from a Computer
Check these sections if you have problems while printing from your computer.
Nothing Prints
Product Icon Does Not Appear in Windows Taskbar
Printing is Slow
Parent topic: Solving Problems

Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
Make sure your product is turned on.
Make sure any interface cables are connected securely at both ends.
If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your product directly to your computer instead of the hub.
Run a product check to see if a test page prints. If the test page prints, check to see if your product
software is installed correctly.
In Windows, make sure your product is selected as the default printer.
In Windows, clear any stalled print jobs from the Windows Spooler:
Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers. Right-click your product name, select See what's printing, and select your
product name again if necessary. Right-click the stalled print job, click Cancel, and click Yes.

Windows 7: Click and select Devices and Printers. Right-click your product name, select See
what's printing, and select your product name again, if necessary. Right-click the stalled print job,
click Cancel, and click Yes.

Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound,
right-click your product name, and select Open. Right click the stalled print job, click Cancel, and
click Yes.
Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select
Printers and Other Hardware, if necessary, and select Printers and Faxes.) Right-click your
product name, select Open, right-click the stalled print job, click Cancel, and click Yes.
Parent topic: Solving Problems Printing from a Computer

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 Related tasks
Transporting Your Product
Running a Product Check

Product Icon Does Not Appear in Windows Taskbar

If you do not see your product icon in the Windows taskbar, first try restarting your computer. If that does
not work, try this solution:
1. Do one of the following:
Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers.

Windows 7: Click and select Devices and Printers.

Windows Vista: Click , select Control Panel, and click Printer under Hardware and Sound.
Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select
Printers and Other Hardware, if necessary, and Printers and Faxes.)
2. Right-click your product name, select Printing Preferences, and select your product name again if
necessary.
3. Click the Maintenance tab.
4. Click the Monitoring Preferences button.
5. Click the checkbox for the option that adds the shortcut icon to the taskbar.
6. Click OK to close the open program windows.
Parent topic: Solving Problems Printing from a Computer

Printing is Slow
If printing becomes slow, try these solutions:
Make sure your system meets the requirements for your operating system. If you are printing a high-
resolution image, you may need more than the minimum requirements. If necessary, increase your
system's memory.
If you are using Windows 7, close the Devices and Printers window before you print.
Clear space on your hard drive or run a defragmentation utility to free up existing space.
Close any programs you are not using when you print.
If your product is connected to a USB hub, connect it directly to your computer instead.

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 If printing becomes slower after printing continuously for a long time, the product may have
automatically slowed down to protect the print mechanism from overheating or becoming damaged.
Let the product rest with the power on for 30 minutes, then try printing again.
For the fastest printing, select the following settings in your product software:
Make sure the paper type setting matches the type of paper you loaded.
Turn on any high speed settings in your product software.
Select a lower print quality setting.
Windows: Click the Maintenance or Utility tab, select Extended Settings or Speed and Progress,
and select the following settings:
High Speed Copies
Always Spool RAW Datatype
Page Rendering Mode
Print as Bitmap
Parent topic: Solving Problems Printing from a Computer
Related references
Windows System Requirements
OS X System Requirements
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - OS X

Solving Page Layout and Content Problems

Check these sections if you have problems with the layout or content of your printed pages.
Inverted Image
Too Many Copies Print
Blank Pages Print
Incorrect Margins on Printout
Incorrect Characters Print
Incorrect Image Size or Position
Slanted Printout
Parent topic: Solving Problems

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Inverted Image
If your printed image is inverted unexpectedly, try these solutions:
Turn off any mirror or inversion settings in your printing application.
Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer
software. (This option has different names, depending on your operating system version.)
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Additional Layout and Print Options - Windows
Selecting Basic Print Settings - OS X

Too Many Copies Print

Make sure that the Copies setting in your printing program or printer software is not set for multiple
copies.
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - OS X
Selecting Additional Layout and Print Options - Windows

Blank Pages Print

If blank pages print unexpectedly, try these solutions:
Make sure you selected the correct paper size settings in your printing program and printer software.
If a blank page exists in a document you are printing and you want to skip printing it, select the Skip
Blank Page setting in your printer software.
Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if
necessary.
Make sure your product is selected as the printer in your printing program.
You may need to refill the ink. Visually check the ink levels.
Parent topic: Solving Page Layout and Content Problems
Related concepts
Print Head Cleaning
Print Head Nozzle Check

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 Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - OS X
Selecting Printing Preferences - OS X

Incorrect Margins on Printout

If your printed page has incorrect margins, try these solutions:
Make sure you selected the correct paper size settings in your printing program and printer software.
Make sure you selected the correct margins for your paper size in your printing program.
Make sure your paper is positioned correctly for feeding into the printer.
You can use the preview option in your printer software to check your margins before you print.
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - OS X

Incorrect Characters Print

If incorrect characters appear in your prints, try these solutions before reprinting:
Make sure any cables are securely connected at both ends.
In Windows, delete all print jobs from the Windows Spooler:
Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers. Right-click your product name, select See what's printing, and select your
product name again, if necessary. Right-click the stalled print job, click Cancel, and click Yes.

Windows 7: Click and select Devices and Printers. Right-click your product name, select See
what's printing, and select your product name again, if necessary. Right-click the stalled print job,
click Cancel, and click Yes.

Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound,
right-click your product name, and select Open. Right click the stalled print job, click Cancel, and
click Yes.
Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select
Printers and Other Hardware if necessary, and select Printers and Faxes.) Right-click your
product name, select Open, right-click the stalled print job, click Cancel, and click Yes.

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 If your product is connected to a USB hub, connect it directly to your computer instead.
If incorrect characters still appear in your prints, try connecting your product using a different cable.
Parent topic: Solving Page Layout and Content Problems

Incorrect Image Size or Position

If your printed image is the wrong size or in the wrong position, try these solutions:
Make sure you selected the correct paper size and layout settings in your printing program and printer
software.
Make sure your paper is positioned correctly for feeding into the printer.
You can use the preview option in your printer software to check your margins before you print.
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - OS X
Selecting Basic Print Settings - Windows
Selecting Additional Layout and Print Options - Windows
Selecting Print Layout Options - OS X
Related topics
Loading Paper

Slanted Printout
If your printouts are slanted, try these solutions:
Slide the edge guide against the edge of the paper.
Select a higher print quality setting in your printer software.
Turn off any high speed settings in your product software.
Align the print head.
Make sure the product is not printing while tilted or at an angle.
Parent topic: Solving Page Layout and Content Problems
Related concepts
Print Head Alignment

164
 Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - OS X
Related topics
Loading Paper

Solving Print Quality Problems

Check these sections if your printouts have problems with print quality, but your image looks fine on your
computer screen.
White or Dark Lines in Printout
Blurry or Smeared Printout
Faint Printout or Printout Has Gaps
Grainy Printout
Incorrect Colors
Parent topic: Solving Problems

White or Dark Lines in Printout

If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:
Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
Make sure the paper type setting matches the type of paper you loaded.
Make sure you loaded the printable side of the paper correctly for your product.
Turn off any high speed settings in your product software.
Align the print head.
You may need to refill the ink. Visually check the ink levels.
Parent topic: Solving Print Quality Problems

Blurry or Smeared Printout

If your printouts are blurry or smeared, try these solutions:
Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.
Use a support sheet with special paper, or load special paper one sheet at a time.

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 Make sure your paper meets the specifications for your product.
Use Epson papers to ensure proper saturation and absorption of genuine Epson inks.
Make sure the paper type setting in your product software matches the type of paper you loaded.
Remove each sheet from the output tray as it is printed.
Avoid handling printouts on glossy paper right after printing to allow the ink to set.
Turn off any high speed settings in your product software.
If you print on both sides of a sheet of paper, smudges may appear on the reverse side of heavily
saturated or dark images. If one side of a sheet will contain a lighter image or text, print that side first.
Make sure the ink has dried before reloading the paper to print on the other side.
Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
Align the print head.
Clean the paper path.

Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that
extends beyond the base of the product in all directions.

Parent topic: Solving Print Quality Problems

Faint Printout or Printout Has Gaps

If your printouts are faint or have gaps, try these solutions:
Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
The ink levels may be low. Visually check the ink levels.
Make sure the paper type setting matches the type of paper you loaded.
Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.
Align the print head.
Clean the paper path.
Parent topic: Solving Print Quality Problems

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Grainy Printout
If your printouts are grainy, try these solutions:
Make sure you loaded the printable side of the paper correctly for your product.
Select a higher print quality setting and turn off any high speed settings in your product software.
Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
Align the print head.
You may need to increase the image resolution or print a smaller size; see your software
documentation.

Note: Images from the Internet may be low resolution and not result in a high quality printout.

If you enlarged the image in an image-editing program, you need to increase the resolution setting to
retain a high image quality. Increase the resolution by the same amount you increased the image size.
For example, if the resolution is 300 dpi (dots per inch) and you will double the image size later,
change the resolution setting to 600 dpi.

Note: Higher resolution settings result in larger file sizes, which take longer to process and print.
Consider the limitations of your computer system when selecting a resolution, and select the lowest
possible resolution that produces acceptable quality to keep file sizes manageable.

Parent topic: Solving Print Quality Problems

Incorrect Colors
If your printouts have incorrect colors, try these solutions:
Make sure the Black/Grayscale or Grayscale setting is not selected in your printer software.
Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
The ink levels may be low and you may need to refill the ink. Visually check the ink levels. Also make
sure you filled the tanks with the correct colors of ink.
Your printed colors can never exactly match your on-screen colors. However, you can use a color
management system to get as close as possible. Try using the color management options in your
printer software.
For best results, use genuine Epson ink and paper.

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 Parent topic: Solving Print Quality Problems

Solving Scanning Problems

Check these solutions if you have problems scanning with your product.
Scanning Software Does Not Operate Correctly
Cannot Start Epson Scan
Parent topic: Solving Problems

Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:
Make sure your computer has adequate memory and meets the system requirements for your
operating system.
Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
Parent topic: Solving Scanning Problems
Related references
Windows System Requirements
OS X System Requirements

Cannot Start Epson Scan

If you cannot start Epson Scan, try these solutions:
Make sure your product is turned on and any interface cables are securely connected at both ends.
Make sure Epson Scan is selected in your scanning program.
Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan.
Check the connection setting and test the connection using Epson Scan Settings:
Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the correct
Connection setting is selected, then click the Test button.

Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON
Scan > EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the
Test button.

168
 OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings. Make
sure the correct Connection setting is selected, then click the Test button.
Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions
and install one version.
If you upgraded your operating system but did not reinstall Epson Scan, try reinstalling it.
Parent topic: Solving Scanning Problems
Related tasks
Scanning with OS X Using Image Capture
Related topics
Starting a Scan

Solving Scanned Image Quality Problems

Check these sections if a scanned image on your computer screen has a quality problem.
Image Consists of a Few Dots Only
Line of Dots Appears in All Scanned Images
Straight Lines in an Image Appear Crooked
Image is Distorted or Blurry
Image Colors are Patchy at the Edges
Image is Too Dark
Back of Original Image Appears in Scanned Image
Ripple Patterns Appear in an Image
Image is Scanned Upside-Down
Scanned Image Colors Do Not Match Original Colors
Scan Area is Not Adjustable in Thumbnail Preview
Scanned Image Edges are Cropped
Parent topic: Solving Problems
Related topics
Solving Print Quality Problems

Image Consists of a Few Dots Only

If your scanned image consists only of a few dots, try these solutions:
Make sure you placed your original for scanning facing the correct way.

169
 If you are scanning using the Epson Scan Black & White setting, adjust the Threshold setting and
scan again.
Parent topic: Solving Scanned Image Quality Problems
Related references
Available Image Adjustments - Home Mode
Available Image Adjustments - Full Auto Mode
Available Image Adjustments - Office Mode
Available Image Adjustments - Professional Mode
Related topics
Placing Originals on the Product

Line of Dots Appears in All Scanned Images

If a line of dots appears in all your scanned images, clean the scanner glass with a soft, dry, lint-free
cloth or use a small amount of glass cleaner on the cloth, if necessary. Paper towels are not
recommended.

Caution: Do not spray glass cleaner directly on the scanner glass.

Parent topic: Solving Scanned Image Quality Problems

Related tasks
Cleaning Your Product

Straight Lines in an Image Appear Crooked

If straight lines in an original appear crooked in a scanned image, make sure to place your original
straight when you scan it.
Parent topic: Solving Scanned Image Quality Problems
Related topics
Placing Originals on the Product

Image is Distorted or Blurry

If a scanned image appears distorted or blurry, try these solutions:
Make sure your original is not wrinkled or warped. This may prevent the original from laying flat on the
scanner glass.

170
 Do not move your original or your product during scanning.
Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that
extends beyond the base of the product in all directions.
Adjust these Epson Scan settings (if available) and try scanning again:
Select the Unsharp Mask setting.
Adjust the Auto Exposure setting.
Increase the Resolution setting.
Parent topic: Solving Scanned Image Quality Problems
Related topics
Selecting Epson Scan Settings

Image Colors are Patchy at the Edges

If you are scanning a thick or warped original, cover its edges with paper to block external light as you
scan it.
Parent topic: Solving Scanned Image Quality Problems

Image is Too Dark

If your scanned image is too dark, try these solutions:
Adjust these Epson Scan settings (if available) and try scanning again:
Auto Exposure
Brightness
Histogram Adjustment
Check the brightness and contrast settings of your computer monitor.
Parent topic: Solving Scanned Image Quality Problems
Related topics
Selecting Epson Scan Settings

Back of Original Image Appears in Scanned Image

If an image from the back of a thin original appears in your scanned image, place a piece of black paper
on the back of the original and scan it again.
Parent topic: Solving Scanned Image Quality Problems

171
Ripple Patterns Appear in an Image
You may see a ripple pattern (called a moir) in scanned images of printed documents. This is caused
by interference from differing pitches in the scanner's screen and your original's halftone screen. To
reduce this effect, adjust these Epson Scan settings (if available) and try scanning again:
Select the Descreening setting.
Select a lower Resolution setting.
Parent topic: Solving Scanned Image Quality Problems
Related topics
Selecting Epson Scan Settings

Image is Scanned Upside-Down

Your product scans using the Auto Photo Orientation setting. This setting checks the preview image
for faces, the sky, and other features, and then correctly rotates the photo when it is scanned, if
necessary. If your photo is not oriented correctly using this option, deselect the Auto Photo Orientation
setting and scan again.

Note: Auto Photo Orientation will not work when you scan newspapers, magazines, documents,
illustrations, or line art, or images smaller than 2 inches (5.1 cm) on any side.

Parent topic: Solving Scanned Image Quality Problems

Related tasks
Scanning in Full Auto Mode

Scanned Image Colors Do Not Match Original Colors

Printed colors can never exactly match the colors on your computer monitor because printers and
monitors use different color systems: monitors use RGB (red, green, and blue) and printers typically use
CMYK (cyan, magenta, yellow, and black).
Check the color matching and color management capabilities of your computer, display adapter, and the
software you are using to see if they are affecting the palette of colors you see on your screen.
To adjust the colors in your scanned image, adjust these Epson Scan settings (if available) and try
scanning again:
Change the Image Type setting and experiment with different combinations of the next settings.
Adjust the Tone Correction setting.

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 Adjust the Auto Exposure setting.
Parent topic: Solving Scanned Image Quality Problems
Related topics
Selecting Epson Scan Settings

Scan Area is Not Adjustable in Thumbnail Preview

If you cannot adjust the scan area while viewing a Thumbnail preview in Epson Scan, try these solutions:
Create a scan area by drawing a marquee on your preview image and adjusting it as necessary.
Switch to Normal preview mode, if available, and preview your image again.
Parent topic: Solving Scanned Image Quality Problems
Related concepts
Image Preview Guidelines
Related tasks
Selecting a Scan Area - Professional Mode
Selecting a Scan Area - Office Mode
Selecting a Scan Area - Home Mode

Scanned Image Edges are Cropped

If the edges of a scanned image are cropped, make sure your original is placed correctly for scanning. If
necessary, move your original away from the edges of the scanner glass slightly.
Parent topic: Solving Scanned Image Quality Problems
Related topics
Placing Originals on the Product

Uninstall Your Product Software

If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Product Software - Windows
Uninstalling Product Software - OS X
Parent topic: Solving Problems

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Uninstalling Product Software - Windows
You can uninstall and then re-install your product software to solve certain problems.
1. Turn off the product.
2. Disconnect any interface cables.
3. Do one of the following:
Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs
and Features. Select the uninstall option for your Epson product, then select Uninstall/Change.

Note: If you see a User Account Control window, click Yes or Continue.

Select your product again, if necessary, then select OK, and click Yes to confirm the
uninstallation.

Windows (other versions): Click or Start, and select All Programs or Programs. Select
EPSON, select your product, then click EPSON Printer Software Uninstall.

Note: If you see a User Account Control window, click Yes or Continue.

In the next window, select your product and click OK. Then follow any on-screen instructions.
4. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions:
Windows 8.x: Select Epson Event Manager and click Uninstall.
Windows 7/Windows Vista: Open the Windows Control Panel utility. Select Programs and
Features. (In Classic view, select Programs and click Uninstall a program.) Select Epson
Event Manager and click Uninstall/Change.
Windows XP: Open the Windows Control Panel utility. Double-click Add or Remove Programs.
Select Epson Event Manager and click Change/Remove.
5. Do one of the following to uninstall Epson Scan, then follow any on-screen instructions:
Windows 8.x/Windows 7/Windows Vista: Select EPSON Scan and click Uninstall/Change.
Windows XP: Select EPSON Scan and click Change/Remove.
6. Restart your computer, then see the Start Here sheet to re-install your software.

Note: If you find that re-installing your product software does not solve a problem, contact Epson.

Parent topic: Uninstall Your Product Software

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Uninstalling Product Software - OS X
In most cases, you do not need to uninstall your product software before re-installing it. However, you
can download the Uninstaller utility from the Epson support website to uninstall your product software as
described here.

Note: If you find that re-installing your product software does not solve a problem, contact Epson.

1. To download the Uninstaller utility, visit the Epson download site at global.latin.epson.com/Soporte.
2. Select your product category.
3. Select your product.
4. Click Controladores y Software, locate the Uninstaller utility, and click the Descarga button.
5. Run the file you downloaded.
6. Double-click the Uninstaller icon.
7. Select the checkbox for each software program you want to uninstall.
8. Click Uninstall.
9. Follow the on-screen instructions to uninstall the software.
10. To reinstall your product software, see the Start Here sheet for instructions.

Note: If you uninstall the printer driver and your product name remains in the Print & Fax, Print & Scan,
or Printers & Scanners window, select your product name and click the (remove) icon to remove it.

Parent topic: Uninstall Your Product Software

Where to Get Help

If you need additional help with your Epson product, contact Epson.
Epson provides these technical support services:

Internet Support
Visit Epson's support website at global.latin.epson.com/Soporte for solutions to common problems. You
can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with
your questions. (Website available in Spanish and Portuguese only.)

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Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
Product name
Product serial number (located on a label on the product)
Proof of purchase (such as a store receipt) and date of purchase
Computer configuration
Description of the problem
Then call:

Country Telephone
Argentina (54 11) 5167-0300
0800-288-37766
Bolivia* 800-100-116
Brazil State capitals and metropolitan areas: 4003-0376
Other areas: 0800-880-0094
Chile (56 2) 2484-3400
Colombia Bogota: (57 1) 523-5000
Other cities: 018000-915235
Costa Rica 800-377-6627
Dominican Republic* 1-888-760-0068
Ecuador* 1-800-000-044
El Salvador* 800-6570
Guatemala* 1-800-835-0358
Honduras** 800-0122
Code: 8320
Mexico Mexico City: (52 55) 1323-2052
Other cities: 01-800-087-1080
Nicaragua* 00-1-800-226-0368

176
Country Telephone
Panama* 00-800-052-1376
Paraguay 009-800-521-0019
Peru Lima: (51 1) 418-0210
Other cities: 0800-10126
Uruguay 00040-5210067
Venezuela (58 212) 240-1111

* Contact your local phone company to call this toll free number from a mobile phone.
** Dial first 7 digits, wait for a message, then enter code.
If your country does not appear in the list, contact the sales office in the nearest country. Toll or long
distance charges may apply.

Purchase Supplies and Accessories

You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest
reseller, visit global.latin.epson.com or call your nearest Epson sales office (website available in Spanish
and Portuguese only).
Parent topic: Solving Problems

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Technical Specifications
These sections list the technical specifications for your product.
Windows System Requirements
OS X System Requirements
Paper Specifications
Printable Area Specifications
Scanning Specifications
Ink Specifications
Interface Specifications
Network Interface Specifications
Dimension Specifications
Electrical Specifications
Environmental Specifications
Safety and Approvals Specifications

Windows System Requirements

To use your product and its software, your computer should use one of these Microsoft operating
systems:
Windows 8.x
Windows 7
Windows Vista
Windows XP Professional x64 Edition
Windows XP SP3

Note: Visit Epson's support website at global.latin.epson.com/Soporte for the latest in compatibility and
drivers for your product (website available in Spanish and Portuguese only).

Parent topic: Technical Specifications

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OS X System Requirements
To use your product and its software, your Mac should use one of these operating systems:
OS X 10.10.x
OS X 10.9.x
OS X 10.8.x
OS X 10.7.x
OS X 10.6.8

Note: Visit Epson's support website at global.latin.epson.com/Soporte for the latest in compatibility and
drivers for your product (website available in Spanish and Portuguese only).

Parent topic: Technical Specifications

Paper Specifications
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at
any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a
sample of paper stock before purchasing large quantities or printing large jobs.

Single-sheets

Size A4 (8.3 11.7 inches [210 297 mm])

A6 (4.1 5.8 inches [105 148 mm])
Letter (8.5 11 inches [216 279 mm])
Legal (8.5 14 inches [216 356 mm])
4 6 inches (102 152 mm)
5 7 inches (127 178 mm)
8 10 inches (203 254 mm)
3.5 5 inches (89 127 mm)
16:9 wide (4 7.1 inches [102 181 mm])
Half Letter (5.5 8.5 inches [140 216 mm])
Paper types Plain paper and paper distributed by Epson

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 Weight 17 lb (64 g/m2) to 24 lb (90 g/m2)

Envelopes

Size No. 10 (4.1 9.5 inches [105 241 mm])

Weight 20 lb (75 g/m2) to 24 lb (90 g/m2)

Parent topic: Technical Specifications

Printable Area Specifications

Note: Print quality may decline in the expanded printable area.

Single sheets

1 Margins: 0.12 inch (3 mm) minimum

2 Reduced print quality area/top: 1.57 inches (40 mm) minimum
3 Reduced print quality area/bottom: 1.26 inches (32 mm) minimum

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 Envelopes

1 Left and right margins: 0.12 inch (3 mm) minimum

2 Top and bottom margins: 0.20 inch (5 mm) minimum
3 Reduced print quality area/right: 0.71 inch (18 mm) minimum
4 Reduced print quality area/left: 1.57 inches (40 mm) minimum

Parent topic: Technical Specifications

Scanning Specifications
Scanner type Flatbed
Photoelectric device CIS
Document size Maximum: 8.5 11.7 inches (216 297 mm)
Scanner glass: US letter or A4
Scanning resolution 1200 dpi (main scan)
2400 dpi (sub scan)

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 Color depth Color:
48 bits per pixel internal (16 bits per pixel per color internal)
24 bits per pixel external (8 bits per pixel per color external)
Grayscale:
16 bits per pixel per color internal
8 bits per pixel per color external
Black and white:
16 bits per pixel per color internal
1 bit per pixel per color external
Light source LED

Parent topic: Technical Specifications

Ink Specifications
Note: This product was originally designed to work with genuine Epson inks. Your product may not
function properly if you use other types of ink and may affect Epson's warranty.
The included ink bottles must be used for printer setup and are not for resale. The printer ships with full
ink bottles and part of the ink from the first bottles is used to charge the print head. Yields vary
considerably based on images printed, print settings, paper type, frequency of use, and temperature.
The ink bottles that came with your printer have a lower yield due to the ink charging process. This
process is carried out the first time you turn on the printer and guarantees better performance. Do not
load paper before refilling the ink tanks.

Color Cyan, Magenta, Yellow, Black

Ink life For best results, use up ink within 6 months of removing the seal
from an ink bottle.
Temperature Storage: 4 to 104 F (20 to 40 C)
1 month at 104 F (40 C)
Ink freezes at 5 F (15 C)
Ink thaws and is usable after 2 hours at 77 F (25 C)

182
 Parent topic: Technical Specifications
Related references
Ink Bottle Part Numbers

Interface Specifications
Interface type Hi-Speed USB (Device Class for computers)

Parent topic: Technical Specifications

Network Interface Specifications

Wireless LAN standard IEEE 802.11 b/g/n
Wireless security WPA2-PSK (AES); WPA2 compliant with support for WPA/WPA2
Personal
WEP (64/128 bit)
Frequency range 2.4 GHz
Communication mode Infrastructure mode
Ad hoc mode; not supported for IEEE 802.11n
Security protocol SSL/TLS HTTPS Client

Parent topic: Technical Specifications

Dimension Specifications
Height Stored: 5.7 inches (145 mm)
Printing: 11 inches (279 mm)
Width Stored: 19 inches (482 mm)
Printing: 19 inches (482 mm)
Depth Stored: 11.8 inches (300 mm)
Printing: 20.8 inches (528 mm)

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 Weight 9.9 lb (4.5 kg)
(without ink or power cord)

Parent topic: Technical Specifications

Electrical Specifications
Note: Check the product label for its voltage rating.

Power supply rating 100 to 240 V

220 to 240 V
Rated frequency range 50/60 Hz
Rated current 100 to 240 V model: 0.5 to 0.3 A
220 to 240 V model: 0.3 A
Power consumption Printing: Approximately 11 W (ISO/IEC24712)
(with USB connection) Ready mode: Approximately 3.6 W
Sleep mode: Approximately 1.3 W
Power off mode: Approximately 0.3 W

Parent topic: Technical Specifications

Environmental Specifications
Temperature Operating: 50 to 95 F (10 to 35 C)
Storage: 4 to 104 F (20 to 40 C)
1 month at 104 F (40 C)
Humidity Operating: 20 to 80% RH
(without condensation) Storage: 5 to 85% RH

Parent topic: Technical Specifications

184
Safety and Approvals Specifications
United States Safety: UL60950-1
EMC: FCC part 15 Subpart B class B
Canada Safety: CAN/CSA C22.2 No. 60950-1
EMC: CAN/CSA-CEI/IEC CISPR 22 Class B

Notice for Argentina

CNC ID: C-12902

Parent topic: Technical Specifications

185
Notices
Check these sections for important notices about your product.
Trademarks
Copyright Notice

Trademarks
EPSON is a registered trademark, EPSON Exceed Your Vision is a registered logomark, and Epson
Connect is a trademark of Seiko Epson Corporation.
Epson iPrint and Remote Print are trademarks of Seiko Epson Corporation.
Apple, Mac, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.

Parent topic: Notices

Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation. The information contained herein is
designed only for use with this Epson product. Epson is not responsible for any use of this information as
applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.

186
 Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic
interference that occurs from the use of any interface cables other than those designated as Epson
approved Products by Seiko Epson Corporation.
This information is subject to change without notice.
A Note Concerning Responsible Use of Copyrighted Materials
Default Delay Times for Power Management for Epson Products
Copyright Attribution
Parent topic: Notices

A Note Concerning Responsible Use of Copyrighted Materials

Epson encourages each user to be responsible and respectful of the copyright laws when using any
Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in
certain circumstances, those circumstances may not be as broad as some people assume. Contact your
legal advisor for any questions regarding copyright law.
Parent topic: Copyright Notice

Default Delay Times for Power Management for Epson Products

This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets
Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to
sleep to a shorter interval.
Parent topic: Copyright Notice

Copyright Attribution
2016 Epson America, Inc.
4/16
CPD-42428R1
Parent topic: Copyright Notice

187