MANAGER CORE COMPETENCIES

LEADING THE LEADING COMMUNICATION &

GENERAL
ORGANIZATION PEOPLE COLLABORATION

Ethics Managing Leadership Skills External Relations

Financial Resources
Accountability Team Building Developing
Managing Congressional Testimony
Equal Employment Human Resources Supervision Skills
Opportunity Managing the
Managing Technology Evaluating Performance Writing of Others
Sexual Harassment
Awareness Strategic Planning Coaching and Presentation Skills
Mentoring Techniques
Technical Credibility Managing Diversity Interpersonal Skills
Encouraging Creativity
Managing Change and Innovation Influencing/Negotiating

Knowledge Motivation Skills Conflict Management

Management
Morale Building
 GENERAL

Manager Core Competencies

Behaves in a fair and ethical manner; understands and complies with the
Standards of Ethical Conduct for Employees of the Executive Branch issued
Ethics by the U.S. Office of Government Ethics; creates a culture that fosters high
standards of integrity and honesty; holds self and others accountable for rules
and responsibilities.

Accountabilit Ensures that effective controls are developed and maintained to safeguard the

y integrity of the organization; ensures assignments are completed in a timely

manner and within budget; focuses self and others on achieving results.

Provides equal employment opportunity for all employees and applicants on

Equal the basis of merit and without regard to race, color, religion, sex, age, national
origin, sexual orientation, and physical or mental disability; ensures that all
Employment employment decisions and personnel actions, including recruitment, selection,
training, promotion, transfer, and benefits are administered in accordance with
Opportunity Federal statues and regulations governing equal employment opportunity and
personnel management.

Sexual Understands and acts in accordance with the requirements of Title VII of the

Harassment Civil Rights Act of 1964 as it pertains to sexual harassment and related
Federal regulations; appropriately handles sexual harassment issues in the
workplace in a timely manner with guidance from organizational experts.
Awareness
Maintains a high level of proficiency in the Auditor Core Competencies listed in
Technical this guide; understands and appropriately applies procedures, requirements,

Credibility regulations, and policies related to specialized expertise; seeks opportunities

to expand knowledge of current technical and business issues and changes in
policies, procedures, and practices impacting on the work of the organization.
 LEADING THE ORGANIZATION

Manager Core Competencies

Managing Demonstrates broad understanding of and appropriately applies good financial

Financial management practices in carrying out assigned responsibilities.

Resources
Managing Effectively recruits, develops, utilizes, evaluates, and rewards employees in

Human accordance with Federal statutes and regulations governing personnel

management.

Resources

Managing Understands the impact of technological changes on the organization; utilizes

Technology technology to enhance decision making and improve organizational

effectiveness.

Strategic Identifies key issues affecting the work of the organization; develops and

Planning implements effective short and long-term strategies to address key issues and
achieve the goals and objectives of the organization.

Managing Fosters an environment in which people who are culturally diverse can work
Diversity together cooperatively and effectively in achieving organizational goals; values
cultural diversity and other individual differences in the workforce.

Managing Adjusts rapidly to new situations; helps staff to adapt behavior and work

Change methods in response to new information, changing conditions, or unexpected

obstacles; maintains focus, intensity, and persistence, even in adverse,
evolving, or ambiguous situations.

Ensures that the right information is provided to the right people at the right
Knowledge
Management time to make good decisions; takes advantage of the collective expertise of
employees to carry out the organizations mission; encourages knowledge
exchange.
 LEADING PEOPLE

Manager Core Competencies

Leadership Displays initiative, effort, and commitment in carrying out the organizations

Skills mission; inspires, motivates, and guides others toward goal accomplishment;
empowers others by sharing power, authority, and information; acts in a
proactive and achievement-oriented manner.

Consistently encourages, develops, sustains, and rewards cooperative

Team Building working relationships; understands team dynamics and how to facilitate good
teamwork; fosters commitment, team spirit, pride, trust, and group identity.

Understands the roles, responsibilities, and authorities of supervisors; uses

Supervision
Skills effective personnel practices in managing assigned staff; deals appropriately
with employee issues and problems; ensures that staff are treated in a fair
and equitable manner.

Ensures that staff have a clear understanding of expected performance; in

Evaluating face-to-face meetings, routinely provides employees with feedback on their

Performance progress towards meeting established expectations; takes action to reward,

counsel, or remove employees, as appropriate; objectively determines and
documents performance of all assigned staff.

Coaching and Assesses employees unique developmental needs; provides developmental

opportunities that maximize employees potential and contribute to the
Mentoring
Techniques
achievement of organizational goals; inspires, motivates, and guides staff
toward goal accomplishment; develops leadership skills in others through
feedback and guidance.

Encouraging Creates a work environment that encourages creative thinking and innovation;

Creativity and encourages staff to be open to developing new insights into situations and

Innovation
applying innovative solutions; fosters originality, flexibility, open exchange of
ideas, and reasonable risk-taking.

Motivation Recognizes the differences in people and what motivates them;

Skills utilizes appropriate techniques to encourage and support staff in meeting or

exceeding desired outcomes.
 COMMUNICATION &
COLLABORATION

Understands the factors that affect employee morale; creates a

Morale
Building organizational climate which promotes enthusiasm and dedication to
achieving organizational goals; treats people as the organizations most
valuable asset.

Manager Core Competencies

Represents and speaks for the organization and its work to those outside the
External organization in a clear, convincing, and organized manner; approaches each

Relations situation with a clear perception of organizational and political realities;

recognizes the impact of alternative courses of action; builds networks and
develops alliances with external groups, as necessary.

Developing Ascertains that information which is developed reflects the position and

Congressional work of the organization in a clear, convincing, and organized manner.

Testimony
Provides advice during the developmental stage of written products;
Managing the provides constructive written and oral feedback on the writing of others;
Writing of reviews and edits employees written products for appropriate grammar
usage, clarity and organization of ideas and facts, and strength of
conclusions; guides assigned staff in the development of their writing skills;
Others continually seeks to improve ones own writing skills.

Presentation
Skills Makes clear and convincing presentations of facts and ideas to individuals or
groups.
Interpersonal Considers and responds appropriately to the needs, feelings, and capabilities

Skills of different people in different situations; behaves in a tactful, compassionate,

and sensitive manner; treats others with respect; actively listens and clarifies
information as needed; fosters an atmosphere of open communication.

Influencing/ Persuades others; builds consensus through give and take; gains cooperation

Negotiating from others in order to obtain information and accomplish goals; facilitates
win-win situations.

Conflict Identifies and takes steps to prevent potential situations that could result in

Management unpleasant confrontations; manages and resolves conflicts and disagreements

in a positive and constructive manner in order to minimize negative impact.