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Exercise 1: Customer Service Design Engineering

The document outlines the customer order process for a company. It has three main steps: 1) a customer service representative receives a customer order and processes it before submitting it to engineering, 2) the engineering department creates a new logo design based on customer inputs and gets approval on a sample, and 3) the approved sample is given to the customer. The process owner is J. Doe and it was approved by M. Smith and B. Jones.

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35 views1 page

Exercise 1: Customer Service Design Engineering

The document outlines the customer order process for a company. It has three main steps: 1) a customer service representative receives a customer order and processes it before submitting it to engineering, 2) the engineering department creates a new logo design based on customer inputs and gets approval on a sample, and 3) the approved sample is given to the customer. The process owner is J. Doe and it was approved by M. Smith and B. Jones.

Uploaded by

DearRed Frank
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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CIM QUALITY SYSTEM (Lean Office Training) PROCEDURE

DOCUMENT TITLE Document: CQP x.x Rev. 0


Customer Order Process DATE: 01/10/08 Page: 1 of 1

PROCESS OWNER: J. Doe APPROVED BY: M. Smith APPROVED BY: B. Jones


Customer Service Title Director of Design Title
Manager Engineering

Exercise 1
Customer Service
CSR Receives Customer Order for New Logo Design
CSR Processes Order & Submits Order & Index Card to Engineering

Design Engineering
Create a New Logo Design Based on Customer Inputs
Engineering Sample Approval
Give Sample to Customer

Draw Square Get Card


(Designer III) (CSR)
Customer

Draw Circle Draw X Inspect


(Designer II) (Designer I) (Designer IV)

CONTROLLED DOCUMENT // COPIA CONTROLDA - Always access the computer to verify the latest issue date.

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