Junaid Mufti
Cellular: +92-3339191699
+92-3455444455
E-mail ID: junaidmufti@hotmail.com
OBJECTIVE STATEMENT:
Seeking for a challenging job in an esteemed organization where I can use all my personal and professional abilities while
contributing to its growth. Also hoping to expand on my Marketing & Management degrees.
WORK EXPERIENCE:
April 2009 to till date: Customer Relationship Officer
Telenor Peshawar, PK
I am working as “CRO” and am responsible for the following
To ensure the organizational policy and strategies been implemented while dealing with
customers
Timely reports and necessary queries been sent to Regional Office.
To co-operate with different departments to ensure that customer s are been updated about
their post paid bills.
Customer complaints handling & and maintaining a healthy environment for customer to be
on board.
Responsible for dealing with new clients,
Take part in different departmental trainings to enhance skills to perk up my working
strength.
Examined and diagnosed problems in documents and files and queries.
Trainings Attended:
I have attended the following trainings
ESS (Enterprise Service Solution) 1st July 2010
SIP (Seibel Interface Protocol) 18th March 2010
M-Wallet (Mobil Wallet) 15th Jan 2010
Nov 08 – April 09 : Customer Services Representative
Cristech International, Peshawar, PK
I Have worked as CSR and I was responsible for following
To make sure that every call I make should get closed.
Responsible to report the Team Leader for the entire concerned Calls imperative for
strategic decision making.
To ensure that I should sell my product before the call get disconnected, As these were in
bound calls..
Preparing Sales report on monthly as well as daily basis.
Responsible for the customer feedback survey and necessary actions to be taken in order to
increase revenue .
Trainings Attended:
I have attended the following training in Touch Stone call center Islamabad where
i learnt how how to deal
B2B (Business to Business) Dealing
Rebuttals to British Customer
How to close sale .
May 08 – Oct 08 : Relationship Officer
United Bank Limited, Peshawar, PK
I have also worked as Relationship officer in Pakistani based bank. I was responsible for the following.
I had gone through the operation in Direct Sales as well as help the customers in different
bank dealings.
Demand projection to order the Approvals and set daily sales targets and craft respective
suggestive selling strategies.
Follow up with customer Approvals & necessary arrangements for any problem.
Achieve and as well as Increase sales targets 100%.
Analyzing monthly sales & reporting also ensuring proper documentation.
EDUCATION:
2009-10 Master of Business Administration (Marketing). Continued 2010
Preston University, Peshawar PK.
2006-08: Bachelor of Arts. 2nd Division ( Economics & Social works )
Edwards College Peshawar, PK.
2003-05: Faculty of Computer Science. ( Computer Physics, Mathematics )
Peshawar Model Degree College, Peshawar, PK.
2
SKILLS:
Professional:
Strong Decision Making Skills.
Strong Communication Skills
Ability to lead and work with team.
Computer Literacy :
Microsoft Office® components,
Adobe Acrobat.
Trouble Shooting Computer Software.
Hardware
PDF to MS word.
Scanning
OS Installation
ACHIVEVEMENTS:
Certification of “Customer Mania & Customer Mania Plus”.
Certification of “HWWT” (How We Work Together).
Certification of “Sales Generation”.
Certification of “Product Expert”.
Certifications:
Certification of CIT (Certification of Information Technology) 6 months (15th April 08 to 15th Oct08)
Certification in F./ac ( Financial Accounting) (2nd Feb,08 to 2nd April,08)
PERSONAL INFORMATION:
Nationality: Pakistanian
Date of Birth: 15th March, 86
Gender: Male
Marital Status: Single
