The International Journal of Quality & Reliability Management 2004 21, 1 Technology Collection

The document discusses internal and external factors that influence the future of total quality management (TQM). Internal factors include leadership commitment, employee involvement, and continuous improvement efforts. External factors consist of customer demands, competitive pressures, and regulatory standards that are pushing organizations to implement more robust quality management systems. The authors argue that both internal culture change and responding to external pressures will be needed to further advance TQM principles in organizations over time.

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The International Journal of Quality & Reliability Management 2004 21, 1 Technology Collection

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Ilham Falani

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Influencing the future of TQM: internal and external driving factors

McAdam, Rodney;Henderson, Joan

The International Journal of Quality & Reliability Management; 2004; 21, 1; Technology Collection
pg. 51

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