Rew

rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage
2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s
COVERANDCHAPTERILLUSTRAT
IONSBYLUC
IER
ICE
De
flo
fi
tte
sHumanCap
fi
taflp
rofe
ssfiona
fl
sfleve
ragere
sea
rch
,
ana
fly
tfic
s,andfindu
stryfin
sfigh
tstohe
flpde
sfignand
execu
tetheHR
,ta
flen
t,fleade
rsh
fip
,organ
fi
zat
fion
,and
changep
rog
ram
stha
tenab
flebu
sfine
sspe
rfo
rmance
th
roughpeop
flepe
rfo
rmance
.Vfi
sfi
ttheHuman
Cap
fi
tafl a
reao
fwww
.de
flo
fi
tte
.com toflea
rn mo
re.
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

PREFACE

W
ELCOMEto D e
flo
fi
t
t e
sfifthannua flG
flobafl HumanCap fi
taflT
r end srepo r
tandsu rve y
.Th fi
syea r
s
repo r ttakesstocko fthechafl
fl
eng esah eadfo rbu s
fin
essand HRfl eade
rsfinad rama
tfi
cafl
fl
ychangfing
dfig
fi
tafl
,e conomfi
c,d emog raphfi
c,andso cfia
flfland
scap e
.Inanag eo fdfi
srupt
fion
,busfin
e ssand HR
fl
eadersareb efingp res
sedtor ew r
fi
tetheru fl
esfo rhowth eyorganfi
ze,recrufi
t
,d ev
eflop
, manage
,andengag eth e
21st
-centu
r ywo rkforce.

Thfi
s wo rkforc efischang fing.I t
s mo red fig
fi
tafl
, mo r eg flobafl
,d fi
verse
,au toma tfion-savvy,andso cfia
fl med fia-
proficfi
en t
.A tth esam etfim e,bu s
fine
ssexp ectatfions
,n eed s,andd emand sa ree voflv
fingfast erthane v erbefo r e
.
Whfi
fl
esom evfi
ewth fi
sa sacha fl
fl
enge,w es e
efita sanoppo r tunfi
ty .Anoppo rtun fi
t ytor e
fimagfine HR,taflent
,and
organ fi
zatfionaflpractfi
ces.Anoppo rtunfi
tytoc rea tepfla
tfo rm s,p roc e
sses
,andtoo fl
stha tw fi
fl
flcont
finu
etoe vo fl
v e
andsu stafinth efi
rvaflueo ve rtfime
.Anoppo rtun fi
tytotak eth efl
eadfinwha tw fi
fl
flfl
fikefl
yb eamongth e mo stsfignfifi-
can tchang e
stoth ewo rkfo rcetha tweha v es een .

H
enc
e,ou
rca
fl
flfo
rnewru
fl
esfo
r HRfinth
edfig
fi
taflag
e.

Th e20 17r epo r

tb eganfla s
tsumm e
rw fithu sr each
fingou ttohund red sofo rganfi
zatfion s
,a cadem fi
cs,andp ractfi-
tfioner
sa roundth ewo rfld
.Th fi
sy ear,fitfin cflud e
sasu r ve yo f morethan10 ,000 HRandbu s
fine
ssflead e
r sacro ss
140coun t r
fi
es.Th er epo r
tr e
vea fl
showfl ead ersaretu rn fington ewo rganfi
zat
fionafl mod efl
stha th figh
fl
figh
tth e
ne tworkedna tureo ftoda y
s wo r
fldo f wo rk;finnovatfion-ba sed HRp fla
tform s
;flearn fingandca re e
rp rog ram s
drfiv
enb yso cfia
flandcogn fi
t
fivete chno flog fies;andemp floye eexp er
fi
en ces tra
tegfi
estha tpu tth ewo rkfo r
c eatth e
cen ter
.Th erepo rtcflo
se swfithad fi
scu s sfiono fthefutu r eo fwo rkam fidthechang esb efingd r
fiv
enb yad van cesfin
au toma t
fionandanexpand edd efinfi
tfiono fth ework fo rce.

Wea repflea
sedtop res
en tthfi
sy ear
sGfloba
fl HumanCap fi
taflT
rend sr epo
rtandsurv e
yandflookfo
rwa rdto
you rcomm en
ts.2017fi
spo sfi
t
fionedtobeay earo fchang
ea sw eafl
fl managenewfl
eve
fl
so ft
ran
sformatfionand
dfi
srupt
fion.Theonfl
yqu est
fionnowfis:A
r eyour eady?

Bre tt Wa flsh ErficaVo fl

fin
fi
Gfloba
flfl
ead er
, HumanCap
fi
tafl USfleader
, HumanCap fi
tafl
Deflo
fi
t
t eLLP De
flofi
t
t eCon sufl
t
fingLLP
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

CONTENTS

In
troduc
tfion
:Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage|2

Theo
rgan
fi
zat
fiono
fthefu
ture
:Ar
rfiv
fingnow|19

Ca
ree
rsandflea
rnfing
:Rea
flt
fime
,afl
flthet
fime|29

Ta
flen
tacqu
fi
sfi
t
fion
:En
terthecogn
fi
tfiverec
rufi
ter|39

Theemp
floyeeexpe
rfience
:Cu
fl
ture
,engagemen
t,andbeyond|51

Pe
rfo
rmance managemen
t:P
flaya w
finn
finghand|65

Leade
rsh
fipd
fi
srup
ted
:Pu
shfingthebounda
rfie
s|77

D
fig
fi
taflHR
:Pfla
tfo
rms
,peop
fle
,and wo
rk|87

Peop
fleana
fly
tfic
s:Reca
flcu
fla
tfingtherou
te|97

D
five
rsfi
tyandfinc
flu
sfion
:Therea
fl
fi
tygap|107

Thefu
tureo
f wo
rk:Theaugmen
ted wo
rkfo
rce|119

1
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

In
troduc
tfion
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

The2017D eflo
fi
tteG flobaflHumanCap fi
taflT
rend s
reportreflectsse fism fi
cchange sfinthe wo rfld
ofbusfiness
.Th fi
snewe ra,oftenca fl
fled
theFou r
thIndu st rfia
flRevo flu
tfiono
1
r
,a s
wehaveea r
fl
fie
rflabe fledfit
,theB figSh fi
ft2
hasfundamen tafl
flyt ran sformedbu s
fi-
ness
,theb roade re conomy ,andso cfie
ty.

W
Et fi
tfl
ethfisy ea r sr epo r
tR ew rfi
tfingth e ha rdtop r edfi
ct whfi
chem erg fingbusfin
essp rac
tfi
ces
ru fl
esfo rth ed figfi
taflag eb e
cau s eap r
fin
- wfi
fl
flendure,fi
tfisfimpo ss
fib
fl
etofigno rethen eedfo r
cfipaflcharacte rfi
stficofth en ewe rafisno t chang e.Thfi
sr eportfisaca fl
fltoa ct
fionfor HRand
merefl
ychang e,bu tchang ea tana ccefl
eratfingra te, bu sfin
essfl
ead er s
, who mu stund er
standth efimpa c
t
whfi
chc r
ea te sn ewru fl
esfo rbu s
finessandfo r HR . ofchang eandd e
veflopn ewru fl
esforp eop
fle, work,
Organfiza
tfion sfa c earad fi
ca fl
fl
ysh fi
ft
fingcon t extfo r ando rganfi
zatfions
.
thewo rkfo rce,th ewo rkp flac e,andth ewo rfldo fwo rk.
Th fi
sr epo rt ma rksth efifthann fiversar yo fouran-
Thes eshfi
ft sha vechang edth eru fl
esfo rn ea r
flye v-
nua fldeepd fi
vefintohumancap fi
tafltrend s.Thfi
sy ear,
eryo rganfizatfionaflpeopfl
ep ractfi
ce,fromfl earn fingto
ou rsu rve yfincfluded mo rethan10 ,000r espond en t
s
manag em en ttoth edefinfi
tfiono fwo rkfi
ts e
fl
f.
from140coun tr
fies
,fu efl
fingou rana fl
ysfi
so ftheso -
A
fl
flbu sfine s
sfleadersha v eexp er
fi
en c
edth esesh fi
fts
, cfia
fl
,e conom fic
,po fl
fi
t
ficafl
,t echnoflogfi
cafl
,andcu fl
tu rafl
fo rgoodo rforfi
fl
fl
,finbo thth e
fi
rbu sfinessandp e
r- fi
s su e
sfa cfingbu s
fines sand HRfl ead ersandemp floy-
sona flfl
fi
ve s
. Rapfidchang efisnotfl
fimfi
tedtot echno fl
- ee swo r
fldwfide.
og y,bu ten compa ssesso cfi
etyandd emog raph fi
csa s
wefl
fl
. Bu sfines
sand HRfl ead e
rscannoflong e rcon-
tfinu etoop e
ratea cco rdfingtoofldpa radfigm s.Th e
y Force
sfo rchanged rfiven
mu stnowemb racen ewwa y
softhfink
fingabou tth e
fi
r bythedfig
fi
taflre
voflu
tfion
compan fies
,th e
fi
rta fl
en t
,andth efi
rroflefingflobaflso-
cfia
flfi
ssu e s. Wefoundafa s
cfinat
fingtap es
tryoffissuesa sw e
flookeda tthesur v
eyda ta
,spok ewfi
thcfl
fi
ents,and
Wehav ed e ve
flopedan ews e
to frufl
e s
to mak e finte
rvfi
ew edbu
sfines
sfleadersaroundth ewo r
fld
.
sens
eo fthfischang fingflandscape.Th eserufl
esr eflec
t
theshfi
f
t sfin mfind
- setandb ehav
fiorthatw eb efl
fi
eve I
tfisabundan t
fl
ycfl
eartha
tt e
chno flogyfisadvan
cfing
arerequfir
edtofl ead ,o rganfiz
e, mo t
fi
vate, manag e
, a
tanunp rec edentedrate
.T echnoflogfi
essuchasa r-
andengag eth e2 1st-cen tu
ry wo rkforce. Whfi
fl
efitfi
s t
fifi
c
fia
flfin
tefl
fl
fig
en c
e(A I
), mobfi
fl
epflat
form s,sen
so rs,

2
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

andso cfia
flcofl
flaboratfions ystem sha v
er evo
flu
tfion-
fi
zedth ewa yw efl
fi
ve,wo rk
,andcommun fi
cateand
th
fo
e pa
rfind
c
fi
v
efison
fiduafl
sa
fl
ya
sw
c
c
e
e
fl
fl
e
fla
ra
tfing
ssoc
. Th
fi
etfi
es
fi
scau
;resea
r
sesstr
chshow
e s
s
s
O
rgan fi
zat
fion sfa cea
thatemp flo
ye esando rganfi
zat
fion sare moreo v e
r- radfi
cafl
fl
ysh fi
f
tfingcon tex
t
wh e
flmed thane ver.3

fo rthewo rkforce
,
Bu sfines sp rodu ctfi
vfi
t yha sno tk eptpa cew fi
tht e
ch-
no flogfi
caflprog re ss.Da taf romth eUSBu r eauo fLa- thewo r
kp flace,and
bo
tfi
rS
vfi
t
ta
yg
tfi
s
row
tfi
csando
thr ema
th
fin
ersou
sflowd
r
e
ce
sp
sshowtha
fi
t ethefint
tp
rodu
rodu
c t
c-
fion
thewo r
fldo fwo rk
.
ofn ewt echno flog yfintoth ebu sfin e
ssen vfi
ronm en t.
Infa ct,sfinc eth e2008r e cessfion ,grow thfinbu sfi
-
ne s sp rodu c
tfi
vfi
t y(g ro ssdom estfi
cp rodu ctp e
rhou r
wo rk ed )s tand sa tfit sflow estra t esfin
ceth eea rfl
y dr
fi
venbyIPands
erv
fi
ces
,no
tbyph
ysfi
caflo
rcap
fi
tafl
1970 s( 1
.3p e
r cen t).4
Atth esam etfime,compan fi
es goods
.
th em s e
flvesa r eb efingd fi
s rup ted mo requ fickfl
y.Fo r
Wha
tcau sesth fi
s gap? Web efl
fi
e v
eth ep rob
fl
em
examp fle
,on fl
y12p e rcento fth eFo rtune 500com -
comesdowntohumancap fi
taflstrateg
fi
eshowbu s
fi-
pan fi
esf rom1955a r estfi
fl
flfinbu sfiness
,andfla sty ea r
nes
sesorganfi
ze, manage
,de veflop,anda fl
fignpeopfl
e
aflon e,26p ercen tf efl
flofth efl
fi
st.
atwork
.
Thep rob fl
em ,fi
fl
flus
tratedfinfigu r e1,fi
sth ee ver-fin-
Inh fis20 16bookThankYoufo rB efingLa te,Thom -
crea s
finggapb etw eent echno flogfi
caflsophfi
stfi
catfion
asF rfi
edmanr eferstoag raphc reatedb yE rfi
cA stro
andth eamoun to f wo rka ctua fl
fl
yp erform ed. Th e
Tefl
fl
er,CEOo fA flphab et
sGoog fl
eXd fi
vfi
sfion, wh fi
ch
resufl
tfisfin com efinequafl
fi
ty, wag es tagnatfion
,and
sugg e
ststha tt echno flogyfisfin
c reasfinga tane ve r-
socfia
flandpo fl
fi
t
fica
flunres ta roundth e worfld.Com -
fa sterratewh fi
fl
ehumanadap tabfi
fl
fi
tyr fi
seson fl
ya ta
panfiesw fi
thflowp roductfi
vfi
ty nowflo sequ fickfl
yto
sflow e
r,fl
fin
earra t e
.5
Whfi
fl
ew epa rtfia
fl
fl
yag r e
ew fi
th
comp etfi
tor s
,a s mo ststo ck ma rk etvaflua
tfionsa re

F
figu
re1
. Wha
tappea
rstobehappen
fing
Te
chno
flogychange

Mob
fi
fle
,sen so r
s,A I,cogn
fi
t
fivecomputfing
Accesstote chno flogybycon sumer
sg flobafl
fly
Technoflogyfin
fl
tra teshomeandpo fl
fi
t
fica
flfl
fi
fe
fchange
teo

Gapfinbus
fine
ss
Ra

per
fo rmancepoten
tfia
fl

Bu
sfine
ssp
rodu
ctfiv
fi
ty

T
fime

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

3
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

F
figu
re2
. Wha
tfi
srea
fl
flyhappen
fing
Te
chno
flogy

Ind
fiv
fidua
fl
s

HRsoppo rtun
fi
tyfistoheflpc
flo
se
thegap samongte chno
flogy
,
find
fiv
fidua
fl
s
,bu sfine
sses
,andso c
fie
ty Bu
sfine
sse
s
andgove rnment s.
fchange

Cu
rve1
teo

Cu
rve2
Pub
fl
fi
cpo
fl
fi
cy
Ra

Cu
rve3

Cu
rve4

1970
s 1980
s 1990
s 2000
s 2010
s Today

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

hfi
scon cflus
fion(w eb efl
fi
evefind
fi
v fiduafl
sdoand w fi
fl
fl age,andcompan fi
es mu stconstant
fl
yrevfi
sethemto
adap ttot echno flogyv er yqufi
ckfl
y),w eth finkthatfi
tfis keepup .Th egap sb etw eencu rve
s1,2,and3show
a
flsoc r
fi
tfi
cafltound erstandth er efla
tfionsh fipamong then e edfo ro rganfi
zatfionstoadap ttot echnoflog
y
th efourfinterflo
ck fingfi
s sue
sshownfinfigu re2. andfl
fi
festyfl
echang es.Th eyarea majorfo cusofth e
trendsd fi
scu s
sedfinth fi
sy ear
sreport
.
Infigure2 ,cu rv e1fi
fl
flus
tra testh
eexpon ent
fia
flrateof
technoflogficaflchang e. Mo rethan50y earsaft e
rth e Ffinafl
fl
y,cu r ve 4r ep resen
ts pub fl
fi
c po fl
fi
c y
,fin c
flud-
formuflatfiono f Moo r e
sflawwh fichhofld
stha tcom - fingpo fl
fi
cfi
e sa roundfin com efinequa fl
fi
ty,un emp floy-
put
fingpow erdoub fle sfincapabfi
fl
fi
tyevery18to24 men t
,fimm figra t
fion,andt rade.Th esefissu es
, wh fi
ch
monthsmob fi
fl
ed evfices,s ensors
,A I
,androbo tfi
cs dfi
r ectfl
yaf e ctbu sfinesse
sth roughr eguflat
fion,tax es,
afectou rflfi
ves mo r equ fi
ckfl
yand mo rep erva s
fi
vefl
y andfl egfi
sfla
t fion,adap tatane vens flow erpa c e.Law s
thane ve rb e
fo re. andpo fl
fic
fiesontop fi
cssu chasm fin
fimumwag e,trad e
ta rfifs,fimm fig
ratfion,andedu catfion on flysh fi
fta f-
Cu rve2po s
fi
tstha tfind
fi
v fidua fl
sa rer efla
tfi
vefl
yqu fi
ck
te ry ear so fpub fl
fi
cd ebate
.Th egapb e
tw eenpub fl
fi
c
andad ep
tatadop t
fingn ewfinno vatfion s.D e
flo
fi
tter e-
po fl
fi
cyandth eo th e rthreedoma finsr esu fl
tsfinfimba fl-
sea r
ch ,forexamp fl
e,find stha tUSc fi
tfi
z ensnowflook
an c esandcha fl
fl
eng esforbusfin
es sand HRfl ead ers.
atth efi
r mobfi
fl
ephon es8b fi
fl
fl
fiontfim esada y,6 fo r c
-
fingfindustr
fi
essu cha sm edfia,r etafi
fl
,t ranspo rtatfion, Und er stand fingth es
efou rcu rv
e s,andth eg row fing
ande venr es
tau rantstobu fi
fldd fig
fi
taflp rodu ctsand gap s amongt e chno flog y
,find fiv
fiduafl
s
, bu sfin
e ss e
s,
se r
vfi
c estocapturefindfi
vfidua fl
stfim eanda ttentfion. andpub fl
fi
cpo fl
fi
cy,fi
snowe ssentfia
fltoef ectfi
vefl
yna v-
figatfingth ewo rfldofhumancap fi
tafl
.HRha saun fiqu e
Asshownfincu rv e3 , how e v er, wh fi
fl
efind fi
vfidua fl
s
ro fl
etop flay:I tcanh eflpflead e
r sando rganfizat
fion s
adapttot echno flogyr efla
tfi
veflyrap fid
fl
y,bu sfine ss es
adap ttot echno flogy
,h eflpp eopfleadap tton ew mod-
ando rganfi
za t
fions mo v ea tas flow e rpa ce
.Th ebu sfi-
efl
so f wo rkandca re e rs,andh e
flpth ecompan ya s
nes
sp ractfi
ce sofco rpora tep flann fing,o rgan fi
za tfiona fl
a who fl
eadap ttoanden cou ragechang esfinso cfi
ety,
st
ructure,job d es
fign
, goa fl
-s ettfing, and manag e -
regu flat
fion,andpub flfi
cpo fl
fi
cy.
mentw ereflargefl
yd ev e
flopedfinth e(fi rst)findu st rfia
fl

4
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

OURGLOBALRESEARCH
The2017su rve y fi
sou rflarges
tand mo stex ten sfi
vetoda te,w fi
thfinpu tf rom mo re
than10 ,400bu sfine ssandHR fleader sa cro ss140coun t
rfies.Twen t y
-twope r
cen to f
responden tswe ref rom fla
rgecompan fies(mo rethan10 ,000emp floyee s)
,29pe rcen t
from med fium- sfi
zedcompan fies(1,000 10 ,000emp floyee s),and49pe rcen tfrom
sma fl
flcompan fies( fewe rthan1 ,000emp floyee s)
.Re sponden t sf romtheAme rfi
ca s
accoun tedfo r31pe rcen to ftheto tafl
;Eu rope ,M fiddfleEa st,and A f r
fi
cacon tr
fibuted51
per cent,andA sfiaPa c
fifi
c18pe rcent.Re sponden t srep re sen tedab roadc ross-sectfion
offindu str
fies
,fincfludfingfinan cfia
flservfi
ce s;con sume rbu sfine s
s;te chno flogy
, med fia
,and
teflecommun fi
ca tfions;and manu factu rfing.S fix
ty-th reepe r cen to ft here sponden ts
wereHRp rofes sfionafls
,w fi
tho the rbu sfine ssexe cu tfi
vescomp rfi
sfing37pe rcen t
.C -fleve
fl
exe cutfi
ve saccoun tedfo r30pe rcent(mo rethan3 ,100 )o ftheresponden ts.
Theappend
fixcon
tafin
sadd
fi
t
fiona
flde
tafi
fl
sonre
sponden
tdemog
raph
fi
cs.

RAP
IDANDDISRUPT
IVE The10humancap
fi
taflt
rend
s
CHANGEISNOTNEW
Thet r
end sfinth
fisyear
sr eportfid
en t
fi
fy10area
sfin
Th ecu rren tun eas
fines sw fi
thth epa ceoft echnoflogfi- whfi
cho rganfi
zat
fionswfi
fl
flneedtoc flo
s ethegapbe-
caflchang efi
sno tn ew.Th e1980 s
,fo rfins
tan ce
,saw tw eenthepa ceofchang eandthecha fl
fl
eng
esofwork
arap fidrfi
s efincompu tfingpow ertha tresufl
tedfinau- andtafl
ent manag ement(figur
e3 ).
toma tedt efl
fl
er mach fines,on fl
fin
es ystem s
,andth eIT
findu s
t r
ysrap fidg
row th.Th ewo rfldadapt edw efl
flas
TREND1.THEORGANIZAT
IONOF
peop fl
ega finedn ewsk fi
fl
fl
sandn ewjob s
.
THEFUTURE
:ARRIV
INGNOW
Toda y,an ews eto fd fig
fitaflbu s
finessand wo rkfing
Gfi
v enth epa ceo fchang eandth econ s
tan tp res
su re
sk fi
fl
fl
sfisn e ed ed.A sw ed fi
s cu ssfinthfi
sr epo rt
,compa -
toadap t
,fi tfi
sno tsu rp rfisfingtha tex ecutfi
vesfidentfi
-
nfi
e sshou fldfo cu s mo r eh ea vfi
fl
yonca r eerst rat
egfies,
fi
edbu fi
fldfingth eo rgan fi
za tfiono fth efu tur easth e
taflen t mob fi
fl
fi
ty,ando rgan fi
za t
fionaflecosy s
t em sand
mo stfimpo rtan tcha fl
fl
eng efo r20 17
.Inth fi
sy ear
s
ne two rk stofa cfi
fl
fi
tatebo thfind fiv
fiduaflando rganfiza-
su rve y,n ea r
fl
y60p er cen to fr espond entsra tedthfis
tfiona flr efinv en tfion.Th ep rob fl
emfi sno tsfimpflyon eo f
prob fl
ema sv er yfimpo rtan t,and90p ercentra tedfi
t

re sk fi
fl
fl
fing o rp flannfingn ewandb et
t e
rca reers.In -
asfimpo rtan to rv er yfimpo r tant.Th fi
sflevefloffin
ter-
st ead ,o rgan fi
zatfions mu stflooka tflead ershfip
,stru c-
ests figna fl
sash fif
tf romd esfignfingth en ewo rganfi
za -
tu r es,d fi
v er sfi
ty,t e
chno flog y,andth eo verafl
flemp flo
y-
tfiontoa ctfiv
eflybu fi
fldfing o rgan fi
zat
fionaflecosystem s
eeexp erfien c efinn ewandex c fi
t
fingwa ys
.
and n etwo rks. Ag fi
fl
fi
t yp flay sac entraflrofl
efinth e
organ fi
zatfiono fth efu tu r e
,a scompan fiesra cetor e-
pflaces tru c turaflhfi
era r ch fi
e sw fi
thn e
two rkso fteam s
empow er edtotak ea ctfion.

5
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

F
figu
re3
.The2017t
rend
sbyfimpo
rtance
Pe
rcen
tageo
fto
taflre
spon
ses

O
rgan
fi
zat
fiono
fthefu
ture 12% 88%

Ca
ree
rsandflea
rnfing 17% 83%

Ta
flen
tacqu
fi
sfi
t
fion 19% 81%

Emp
floyeeexpe
rfien
ce 21% 79%

Pe
rfo
rman
ce managemen
t 22% 78%

Leade
rsh
fip 22% 78%

D
fig
fi
taflHR 27% 73%

Peop
fleana
fly
tfi
cs 29% 71%

D
five
rsfi
tyandfin
cflu
sfion 31% 69%

Theaugmen
ted wo
rkfo
rce 37% 63%

Robo
tfi
cs,cogn
fi
t
fivecompu
tfing
,andA
I 60% 40%

No
t/somewha
tfimpo
rtan
t Impo
rtan
t/ve
ryfimpo
rtan
t

Note
:Rat
fing
sforTheaugmented workfor
ceandRobo
tfi
cs,cogn
fi
t
fivecompu
tfing
,andA
Ibo
thre
fla
tetotheb
roade
rtrend
onThefutureo
f work
dfi
scu
ssedfinth
fi
srepor
t.
De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

TREND2.CAREERSANDLEARN
ING
: TREND3.TALENTACQUIS
ITION:
REALT
IME,ALLTHETIME ENTERTHECOGN IT
IVERECRUITER

Th econ cep to fa ca
r e erfisb efingshak entofi ts Asjob sandsk fi
fl
fl
schang e, find fingandr ecrufi
tfing
co r e,d r
fi
vfingcompan fiestowa rda flwa ys-on fl earn - th er fightp eop fleb e com e mo r efimpo rtan tthane ver.
fingexp erfien cestha tafl
flowemp floye e stobu fi
fldsk fi
fl
fl
s Tafl
en ta cqufisfi
tfionfi snowth eth fird-mo st-fimpo rtan t
qu fi
ck fl
y,ea sfi
fl
y,andonth e
firownt erm s.Th fi
sy ea r, cha fl
fl
eng ecompan fiesfa ce,w fi
th 8 1p erc ento fr e -
ca r ee rsandfl ea rnfingro setos econdp fla
c efinra t ed spond en tsca fl
fl
fingfi tfimpo r tan to rv eryfimpo rtan t
.
fimpo rtan ce,w fi
th83p ercen tofex e cu tfi
ve sfid entfi
f y
- Ourchap teronta fl
en ta cqu fis
fit
fion hfighfl
fights how
fingth esefissu esa sfimpo r
tan to rv e ryfimpo rtan t.A t fl
ead fingo rgan fiza tfionsu s eso c
fiaflnetwo rkfing,ana fl
yt-
fl
ead fingcompan fies
, HRo rganfi
za tfion sa reh eflpfing fi
cs,andcogn fi
tfivetoo fl
stofindp eopfl
efinn ew wa ys,
emp floyeesg rowandth rfi
vea sth e yadop tth erad fi
- at
t ra ctth emth roughag floba flbrand ,andd e
t erm fin
e
caflcon cep to faca reerd es cr
fibedfinTh e100 -Y ea r whow fi
fl
flbestfi tth ejob ,team ,andcompan y
.An ew
Lfi
fe. 7
Newfl earn fing mod e
fl
sbo thcha fl
fl
eng eth efid ea bre edo fcogn fi
tfivet echno flogfiesfisrad fi
ca fl
fl
yt ran s-
ofas tatfi
cca r eerandr efl ectth ed ecfl
finfingha fl
f-fl
fi
feo f form fingr ecru fi
tfing,wh fi
chs tand satth eea r
fl
ys tag es
skfifl
fl
sc rfi
t
ficafltoth e2 1
s t-cen turyo rgan fizatfion. ofar e voflut
fion .

6
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

TREND4.THEEMPLOYEEEXPER
IENCE
: TREND7.D
IGITALHR
:PLATFORMS
,
CULTURE
,ENGAGEMENT,ANDBEYOND PEOPLE
,AND WORK

Cu fl
tur
eandengag em en ta rev fi
taflpa r
tso fth eem- Asth een t erp r
fisea sa who fleb ecom esd figfi
ta fl
, HR
pfloyeeexp erfi
en ce,andfl eadfingo rgan fi
zatfionsa re mu stb ecom eafl ead erfinth ed fig
fitaflo rgan fiza tfion.
broad en fingth efi
rfo custofin cflud eap erson
sfi rst Th fi
sm ean sgo fingb e yondd figfi
t
fizfing HRp flatfo rm s
con tactw fi
tha po tentfia
flemp floy e
rth roughr e
tfire- tod eveflop fingd figfi
tafl wo rkp flace sandd fig
fitafl wo rk-
men tandb eyond . Toda y,compan fi
esa r eflookfing fo rc e
s,andtod epfloyfingt echno flog ytha tchang e
s
atemp flo ye ejou rn e ys
,s tud y
fingth en eed so fth efi
r howp eop fl
e wo rkandth e wa yth eyr efla
t etoea ch
wo rkforc e,andu sfingn etp romo ters cor estound er- oth era t wo rk.Fo r tuna t e
fly,th epa thtod figfi
ta fl HR
standth eemp floye eexp erfi
ence. Wo rkpflacer edesfign, fi
sb e
com fingc flear er,w fi
thexpand edop tfion s,n ew
wefl
fl
-befing,and wo rkp rodu ctfi
vfi
tys ys
t em sa rea fl
fl pflat
fo rm s,anda w fideva rfi
et yo ftoo fl
stobu fi
fldth e
be comfingpa rto fth e manda tefo r HR . 21 st
- centu ryd fig
fi
ta fl organ fi
zatfion, wo rk fo r ce, and
wo rkpflace.
TREND5
.PERFORMANCE
MANAGEMENT
:PLAYA W
INN
INGHAND TREND8.PEOPLEANALYT
ICS
:
RECALCULAT
INGTHEROUTE
Fo rth eflastfivey ear s,compan fi
esha veb eenexp erfi-
men tfing w fi
th n ew p erforman ce manag em en tap- Dataabou tp eopfl
ea two rkha sb e com e mo r efimpo r-
proa ch estha tempha sfi
zecon t
finuou sf eedba ckand tan tthane ve r
,bu tth efo cusofp eop fl
eana fl
ytfi
csha s
coa ch fing,r educfingth efocu sonapp rafi
safl
.Th fi
sy ear, chang ed.Fo rm er
flyat echnfi
cafldfi
s cfip
fl
fineown edb y
compan fi
esa re mo vfingb eyondexp erfim entatfionto datasp ecfia
fl
fi
sts,p eop fl
eana fl
ytfi
csfi snowabu sfine ss
dep floyn ew mod efl
sona w fid
es cafl
e.E venthough dfi
s cfip
fl
fine
,suppo rtfinge ver
ythfingf romop eratfion s
HRt e chno flogytoo fl
sha veno tqu fi
tecaugh tup,n ew and manag em enttota flentacqu fi
sfi
tfionandfinan cfia
fl
app roa ch estop erfo rman c e manag em en ta re wo rk- pe rfo rman ce.R ead fines stocapfi
ta fl
fi
z eonp eop fl
eana-
fing,andth eyar efincr easfingprodu ct
fivfi
tyandchang - fl
yt fi
c sr emafin sacha fl
fl
eng e
,how e ver.On fl
y8p erc en t
fingco rpo ra t
ecu fl
tur e. ofo rgan fi
zatfionsrepo rtth eyha v eu sab fl
eda ta,wh fi
fle
on fl
y9p ercen tb e
fl
fiev eth eyha veagoodund ers
tand-
TREND6.LEADERSH
IPD
ISRUPTED
: fingo fth eta fl
entfa cto rsthatd rfi
v ep er
fo rman ce.
PUSHINGTHEBOUNDARIES
TREND9
.DIVERS
ITYAND
Ascompan fi
e st ransfo rmandd figfi
ta flo rgan fi
za tfiona fl INCLUS
ION:THEREAL
ITYGAP
mod efl
sem e rge,flead ershfip n eed schang ea sw e
fl
fl
.
Efight yp e rcen to fou rr espond en tssa ytha tflead e
r- Fafi
rn e ss,equ fi
ty,andfin c
flu s
fiona renowCEO -fl
e vefl
sh fipfi
san fimpo rtant fi
ssu e,and42p er cen tca fl
fl
fi
tv er y fi
ssu e sa roundth e wo rfld
.Ex ecu t
fi
v escannoflong er
fimpo rtan t.O rgan fiza t
fionsa r ec flamo rfingfo r mo r e abd fi
ca ted fiversfi
tys t rategfiestoth eCHROo rch fief
ag fi
fl
e,d fi
v ers e
,andyoung erfl ead er s,a sw efl
fla sn ew dfi
ve rsfi
ty ofi cer. An ewfo cu s on a ccoun tab fi
fl
fi
ty,
fl
ead er shfip mod efl
stha tcap tu reth ed figfi
tafl wa y to data,t ran spa ren cy,andd fi
ve r
sfit
yth roughp ro ce ss
runbu sfines ses. Wh fi
fl
eth eflead er sh fipd eveflopm en t fi
sd rfi
vfingefo r tsaroundun con sc
fiou sbfiast rafinfing
findu s
t rycon tfinuestos trugg fle
,compan fi
esa repu sh - andedu catfionth roughou tth ebu s
finesscommun fi
ty.
fingth ebounda rfi
eso fth efi
rt rad fi
tfiona flfl
ead er sh fiph fi
- Desp fi
teth es eefo rt
s,how eve r,w es e
ear ea fl
fi
tygap .
era rch fi
es,empow erfingan ewb re edo ffl ead ers who Issu e sa roundd fi
versfityand fincflu
sfioncon tfinu etob e
canth rfi
v efinarap fidfl
ychang fingn etwo rk . fru stra t
fingandcha fl
fl
eng fingfo r man yo rgan fizat
fion s.

7
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

F
figu
re4
.Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

2017De
flo
fi
tteHumanCap
fi
taflT
rend
s

Howwerede sfigntheorgan
fi
zat
fionand
fi
tsfleade
rsh
fipfo rthefu
ture

Howwebufi
fldanew managemen
t
TREND1 sys
temtoempowe randengagethe
Theo rgan
fi
zatfion
teams
ofthefu ture:
Arr
fiv
fingnow
TREND5
Perfo rmance
managemen t
:Pflaya
TREND6 w
finnfinghand
Leade
rsh
fip
d
fi
srup
ted
:Pu shfing
theboundarfie
s
TREND9
Dfivers
fi
tyand
fin c
flu
sfion
:Therea
fl
fi
ty
Howwede sfigntheemp flo
yee gap
exper
fiencefo rengagemen t,
productfi
vfi
ty,andg rowth
Howwebu fi
fldacu fl
tu reofcont
finuou
s
TREND4 flearn
fing,adap tabfi
fl
fi
ty,g
rowth
,and
Theemp floyee
pe r
sona flde veflopmen t
exper
fien
ce :Cufl
ture
,
engagemen t
,and
beyond TREND2
Ca reer sand
flea rn
fing
:Reaflt
fime
,
Howwefleveragedfig
fi
tafltechno
flogyto afl
flthetfime
des
fignandfimprovewo rk,thewo rkpfla
ce,
andthewo rkforce
Howwefle verageda ta
,cognfi
t
five
techno
flogfie
s,andA Itofimp
ro vethe
TREND7 organ
fi
zatfionandfi
tsteam s
D
fig
fi
taflHR
:
P
fla
tfo rms
,peop
fle
,
and wo rk TREND3
Ta
flenta cqu
fi
s
fit
fion :
En
te rthecogn fi
tfive
re
c rufi
ter
TREND10
Thefutureo
f wo
rk:
Theaugmented
work
force TREND8
Peopfleana fly
tfi
cs:
Reca
flcufla
tfingthe
route

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

8
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

TREND10
.THEFUTUREOF WORK: Newgame
,newru
fle
s
THEAUGMENTED WORKFORCE
Th egam eha schang ed ,andsoha veth eru fles.In
Robo t
fi
cs,A I
,s enso rs, and cogn fi
t fi
ve compu tfing th fi
sy ea r
sG floba
fl Human Cap fi
ta fl Trend sr epo rt,
havegon e ma finst
r eam ,a flong w fi
thth eop enta flen t wesupp flem en teachchap t erw fi
thatab fl
eh fighfl
fight-
econom y.Compan fi
escannoflong e rcon sfiderth efi
r fingth esh fi
ftf romo fldru fl
es, wh fi
chdom finat edpa st
workfor cetob eonflyth eemp floye esonth efi
rba flan ce th finkfingabou thowtorunano rgan fi
zatfion,toas et
shee t
,bu t mu stfincflud efreeflanc er s,g fige conom y
ofn ewru fl
es, wh fi
chd efin ehowfl ead fingcompan fies
work e
rs,andc rowd s. Th ese on -and of -ba flan c e- nowth finkandop erate.Th esen ewru flesr efle c
tno t
shee t work er sa reb e
fingaugm ent ed w fi
th ma ch fin es on fl
yfin sfightsf romou rsu rvey,bu ta fl
soou r wo rk
andso ftwa re.Tog eth e
r,th eset r end sw fi
fl
flr esu fl
tfin wfi
thcompan fi
e saroundth e wo rfldtha ta r es ettfing
ther ed esfigno faflmo s
te v eryjob ,a sw efl
fla san ew th eba rfo rp erforman c efintoda y
sg floba fleconom y
.
wayo fth finkfingabou t work for cep flann fingandth e Th e ya r eth er esu
fl
tofy earso fthough tandp ra ctfi
ce,
natureo f wo rk.Chang efi
sa fl
r ead ytak fingp flace:In asw efl
fla sou rob servatfionso ffl
ead fingcompan fi
e sfin
thfi
sy ea r
ssu rvey,4 1p ercen to fou rr e spond en ts ev er yfindu str y,geograph y,ands fi
z e
.
havee fi
th erfu fl
fl
yfimp fl
em en tedo r mad es fignfifi
can t
proc e
ssfinadop t
fingcogn fi
tfi
veand A It e chno flog fi
e s
,
andano th er35p erc entr epo rtp fi
flotp rog ram s
.

F
figu
re5
.HRpe
rfo
rmancesco
reca
rd,20152017

2015 2016 2017

GPA(g
rade
) 2
.0(C
) 2
.1(C+
) 2
.0(C
)

40%

35% 34% 33%

32%32% 31% 30%
30%

25%
22%21%22%
20%

15%
10% 9% 9%
10%
5% 6% 6%
5%

0%
Unde
rpe
rfo
rmfing Ge
ttfingby Adequa
te Good Ex
cefl
flen
t

2015 2016 2017

Thepropor
tfiono frespondentsrat
fingthe fi
rHRcapab fi
fl
fi
tfiesa sGett
fing
byandAdequa tehas marg
fina
fl
flyfinc
rea sed
,andtha tra tfingthe
fi
r
capab
fi
fl
fi
tfie
sa sGoodhas ma rgfina
fl
flydecreased,s fince2016

S
cafleu
sed
:Ex
cefl
flen
t(4
),Good(3
),Adequa
te(2
),Ge
tt
fingby(1
),Unde
rpe
rfo
rmfing(0
)

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

9
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

F
figu
re6
.2017HRsco
reca
rdbyjobfunc
tfion

Non
-HR(GPA
:1.8
) HR(GPA
:2.1
)

5% Ex
cefl
flen
t 5%

25% Good 33%

33% Adequa
te 35%

23% Ge
ttfingby 20%

14% Unde
rpe
rfo
rmfing 7%

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

Putd fi
rectfl
y:An yo rgan fi
za t
fiontha tfi
sno
tpflay
fingby rfi
enc e
,emp flo
yeep rodu c
t fi
vfi
ty,andth eentfi
rer ea
flm
then ewru fle
sw fi
fl
flfl
fik
efl
yfafl
flbehfind.Wehop eth es
e of wo rk,job
,ands tructu rafld e
sfign.Th en ewru fl
es
fin
sfigh
t scans erv ea sas trategfi
croadmaptoh eflpo
r- pro v
fidea manda tefo r man y HRo rganfi
zatfionsto
ganfi
zatfionstono ts fimpfl
yadap t
,bu ttothr
fi
vefinthe reo r
fi
en tthem se
fl
vesandfo custh efi
rp eopfl
eonth e
em ergfingbu sfin
e ssen v
fi
ronm ent. chang finghumancap fi
tafl
fi
s su esth efi
rcompan fi
e sface.

HRfl ead e
rsarecfl
ear
fl
yb efingask edtos t
epuptoth e
HRsco
reca
rd:Howwe
fl
fl cha fl
fl
eng e
. Th
ep rofessfionfisfl
figh
tfingup wfi
thnew
fidea s
,andHRt eam sa rerap fid
flyus
fingthenewrufl
es
fi
sHRkeep
fingup
? finsom eofthe mostfinno va
tfi
ve wa ysw ehaves
e en
Ea
cho fthe10t r endsw edfi
scussaf e
ctsth erofl
eof finy ea r
s.
HR
,wh fi
chfintu
rn sfl
eadstoas e
rfiou
squ es
tfion
: How
we
fl
flfi
s HRk eep
fingup ?
Jo
finu
s:Rfid
fingthe
Ov erth epa stfi vey ears,weha v et racked whatw e wa
vetofi
tscre st
te rmth eHRs core card,whfi
ch m easureshoww efl
fl
HRex ecu tfi
v esb e
fl
fi
ev eth e
fi
rteam scanadd ressthe Human sare marv e
flous
flyadap tabfl
e.W eha veevery
taflentfi ssu esa roundth em.Th fi
sy ear, HRfi
ss trug - confid
encethate v
enfinth eseda yso frapfidchang e,
gfl
fing.La sty ea r
,39p ercentof HRt eamsfefl
tth e
fi
r fl
eadersand work ersw fi
fl
fladap t
,a sth eyha vefinthe
capab fi
fl
fi
t
fiesw eregoodo rex cefl
fl
en t
,bu tthfi
sy ear past
.Th eque s
tfionfis
:W fi
fl
flo
rgan fi
zat
fion
sr fid
eth fi
s
tha tp ropo rtfionha sd roppedto36p ercen
t,b e
flow waveorwatchfi
tc rasho ve rthem seflve
s?
th ecapab fi
fl
fi
tyw em easuredfin20 15(figure5).
The oppo rtunfi
tyfo rfleadfing o rganfizatfion sfi
s no t
Wh
yth
esfl
fipba
ckwa
rds
? on
flytou s eth esetrend stogu fidebu sfines ssu ccess
,
buttoh eflppufl
flsoc
fiet
ytowa rdth ecr esto fth etech-
Web efl
fi
evetha ttheHRfun ctfionfi
sfinth em fiddfl
eo fa
no
flogfi
cafl waveanfimpo r
tan tcon sfidera tfion wh en
sfign fifi
cantfident
fi
tychange. No ton fl
ydo HRo rgan
fi
-
busfinessfisfin
cr ea
sfing
fl
yfin vfi
tedtop flayaso cfia
flas
za tfion sn eedtos tru
ctureth emseflvesfo rs ervfi
c ed
e-
we
fl
fla sane conom fi
cro fl
e.W efin v
fi
teyoutojo finu s
fl
fi
v e ryefi cfi
en cyandexcefl
fl
en cefinta fl
entp rog rams
,
onth fi
sjou rn e
y.
bu tth ey mustnowa fl
sofocu sonth eemp floye eexpe-

10
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

Append
fix

F
figu
re7
.Trendfimpo
rtancera
tfing
sbyreg
fion
AMER
ICAS EUROPE
,MIDDLEEAST
,&AFR
ICA AS
IAPAC
IFIC
Cent
rafl
Lat
fin&
No
rth and M
fidd
fle Nord
fi
c We
stern
Reg
fion G
floba
fl South A
frfi
ca A
sfia O
cean
fia
Amerfi
ca Eas
tern East count
rfie
s Europe
Amerfi
ca
Europe

O
rgan
fi
zatfion
o
fthefutu re 88 92 87 87 83 83 90 87 89 85

Ca ree
r sand
flearn
fing 83 86 80 86 84 78 81 78 88 79

Ta
flen
tacqu
fi
sfi
t
fion 81 83 81 84 81 82 75 78 87 70

Empfloyee
experfien
ce 79 85 84 82 77 77 69 71 85 85

Per
formance
management 78 86 74 85 80 85 67 71 86 73

Leade
rsh
fip 78 81 74 78 73 78 79 74 85 76

D
fig
fi
taflHR 73 81 65 79 69 76 72 67 79 67

Peop
fleana
fly
tfi
cs 71 75 75 75 69 69 68 61 81 71

Dfiversfi
tyand
fin c
flu
sfion 69 73 67 79 60 67 62 62 78 75

Theaugmen
ted
work
for
ce 63 62 58 66 61 64 56 62 72 61

Robo
tfi
cs,cogn
fi
t
five
computfing
,andA I 40 45 32 33 34 38 48 38 50 37

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com
H
fighe
r% Lowe
r%

Note
:Ffigu
re srep
resen tthepe rcen
tageofre sponden tsra
tfingea cht
rend
fimpo
rtan t
orve
ryfimpor
tant
.Ra
tfing
sfo
r
Theaugmen tedwo rkfor ce
andRobo
tfi
cs,cognfi
t
fivecompu t
fing
,andAI
bothrefla
tetothebroadertrendonThefutu
re
ofworkdfi
scussedfinthfi
sreport
.

11
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

F
figu
re8
.Trendfimpo
rtancera
tfing
sbyfindu
stry

T
rendfino rder Lfi
fe Pro- Techno flogy
,
Consume r Ene
rgy& Ffinancfia
fl Manu
- Pub
fl
fi
c Rea
fl med fia
,&
ofgfloba
fl G
floba
fl scfiences& fe
s s
fiona
fl
bu
sfine
ss resour
ces se rv
fi
ce s sec
tor e
sta
te te
flecommun fi
-
fimportance heafl
thca re fac
tur
fin
g servfi
ces cat
fion s

O
rgan
fi
zatfion
o
fthefutu re 88 88 85 92 87 83 90 85 81 94

Ca ree
rsand
flearn
fing 83 81 80 83 82 82 86 73 81 84

Ta
flent
acqufi
sfi
t
fion 81 82 76 82 82 82 84 76 83 84

Empfloyee
experfien
ce 79 79 77 79 80 76 83 72 79 83

Per
formance
management 78 81 80 80 77 81 77 68 83 80

Leade
rsh
fip 78 75 74 82 74 75 80 73 74 85

D
fig
fi
taflHR 73 74 75 74 75 72 75 72 68 76

Peopfle
ana
flytfi
cs 71 72 69 71 75 68 72 67 67 74

Dfiversfi
tyand
fin c
flu
sfion 69 69 70 71 69 68 70 68 65 67

The
augmented 63 59 63 61 63 59 73 63 62 62
work
for
ce
Robo
tfi
cs,
cogn
fi
t
five
compu t
fing
, 40 34 37 41 38 44 45 34 28 46
andAI

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com
H
fighe
r% Lowe
r%

Note
:Ffigu
re srep
resen tthepe rcen
tageofre sponden tsra
tfingea cht
rend
fimpo
rtan t
orve
ryfimpor
tant
.Ra
tfing
sfo
r
Theaugmen tedwo rkfor ce
andRobo
tfi
cs,cognfi
t
fivecompu t
fing
,andAI
bothrefla
tetothebroadertrendonThefutu
re
ofworkdfi
scussedfinthfi
sreport
.

12
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

F
figu
re9
.Trendfimpo
rtancerank
fing
sbyo
rgan
fi
zat
fions
fi
ze

Large Med
fium(1,001 Sma
fl
fl
T
rendfino
rde
rofg
floba
flfimpo
rtance G
floba
fl
(10
,000+) to10,000) (1to1
,000)

O
rgan
fi
zat
fiono
fthefu
ture 88 83 90 85

Ca
ree
rsandflea
rnfing 83 84 81 79

Ta
flen
tacqu
fi
sfi
t
fion 81 81 75 70

Emp
floyeeexpe
rfien
ce 79 77 69 85

Pe
rfo
rman
ce managemen
t 78 80 67 73

Leade
rsh
fip 78 73 79 76

D
fig
fi
taflHR 73 69 72 67

Peop
fleana
fly
tfi
cs 71 69 68 71

D
five
rsfi
tyandfin
cflu
sfion 69 60 62 75

Theaugmen
ted wo
rkfo
rce 63 61 56 61

Robo
tfi
cs,cogn
fi
t
five
computfing
,andA I
40 34 48 37

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com
H
fighe
r% Lowe
r%

Note
:Ffigu
re srep
resen tthepe rcen
tageofre sponden tsra
tfingea cht
rend
fimpo
rtan t
orve
ryfimpor
tant
.Ra
tfing
sfo
r
Theaugmen tedwo rkfor ce
andRobo
tfi
cs,cognfi
t
fivecompu t
fing
,andAI
bothrefla
tetothebroadertrendonThefutu
re
ofworkdfi
scussedfinthfi
sreport
.

13
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

F
figu
re10
.Su
rveydemog
raph
fic
s

Ou
rsu
rveyfin
cflude
sda
taf
rom10
,447bu
sfine
ssandHRfleade
rs
Reg
fion Indu
stry

We
ste
rnEu
rope 25% P
rofe
ssfiona
flse
rvfi
ces 16%

La
tfin&Sou
thAme
rfi
ca 17% F
finan
cfia
flse
rvfi
ces 13%

A
sfia 15% Con
sume
rbu
sfine
ss 13%
Techno
flogy
, medfia
,
No
rthAme
rfi
ca 14% 12%
&te
fle
commun fi
cat
fions
A
frfi
ca 10% Manu
fac
tur
fing 11%

Cen
tra
fl&Ea
ste
rnEu
rope 8% Pub
fl
fi
cse
cto
r 8%

No
rdfi
ccoun
trfie
s 7% Ene
rgy&re
sou
rce
s 7%

O
cean
fia 3% L
fi
fes
cfien
ces&hea
fl
thca
re 6%

M
fidd
fleEa
st 2% Rea
fle
sta
te 1%

O
the
r 12%
Coun
try
Un
fi
tedS
tate
s 1
,115 S
fingapo
re 94
Be
flg
fium 779 N
fige
rfia 89 O
rgan
fi
zat
fions
fi
ze(emp
floyee
s)
Ind
fia 616 Gua
tema
fla 88 Large
No
rway 379 A
rgen
tfina 78 (10
,001+
) 22%
Ch
fina 351 Se
rbfia 78 Smafl
fl
49%
Canada 318 Un
fi
tedA
rabEm
fi
rate
s 77 (1to1 ,000
)
F
ran
ce 299 NewZea
fland 76 Med
fium
29%

Sou
thA
frfi
ca 295 Uk
rafine 74 (1
,001to10
,000
)
Mex
fi
co 281 E
flSa
flvado
r 72
Co
staR
fi
ca 262 I
tafly 72
Co
flomb
fia 245 Tun
fi
sfia 72
Spa
fin 235 Ch
fi
fle 68 Re
sponden
tjobfun
ctfion
Ge
rmany 229 Roman
fia 68
Un
fi
tedK
fingdom 215 Cyp
rus 58 Non
-HR
Japan 205 Luxembou
rg 53 37%
Au
stra
fl
fia 197 Ma
flay
sfia 53 63% HR
I
refland 196 Indone
sfia 52
Po
fland 188 Ango
fla 48
F
fin
fland 182 Senega
fl 48
Kenya 181 Nam
fib
fia 47
B
raz
fi
fl 159 Ivo
ryCoa
st 46
Ru
ssfia 156 Z
fimbabwe 46
Ne
the
rfland
s 142 C
zechRepub
fl
fi
c 45 Re
sponden
tjobfleve
fl
G
ree
ce 136 E
thfiop
fia 45 Indfiv
fidua
fl
Pe
ru 136 HongKong 42 con
trfibutor 20%
U
ruguay 134 Tha
fi
fland 42 51% M
fid
-fleve
fl
Sw
fi
tze
rfland 126 Du
tchCa
rfibbean 34
Po
rtuga
fl 123 Panama 33 C
-su
fi
te
30%
Denma
rk 111 Vene
zue
fla 31
E
cuado
r 101 Ko
rea 30
Au
str
fia 98 Sweden 30
Tu
rkey 97 A
fl
flo
the
rs 371
De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

14
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

ENDNOTES

1
. K
flau
sSchwab
,Th
eFou
rthIndu
str
fia
flR
evo
flu
tfion(Wo
rfldE
conom
fi
cFo
rum
,2016
).

2
. John Hagefl
,JohnSee flyBrown
,andLangDav
fi
son
,TheB
figSh
fi
f
t: Mea
sur
fingthefo
rce
sofchange
,Ha
rva
rdBu
sfi-
nes
sRevfi
ew,JuflyAugust2009
.

3
. JefS chwartzetafl
.,Theov e
rwheflm
edemp flo
yee:Sfimpfl
fi
fytheworken v
fironment
,De flo
fi
t
teUn fivers
fi
tyP re
ss, March7,
2014
,h t
tps:
//dup ress
.deflo
fi
t
te.
com /dup-us-en/focus /human -cap
fi
tafl
-trend
s/2014/h c
-trends -2014-overwheflmed
-
empfloyee
.htmfl
?
fid=gx:e
fl
:dc:dup682:con
s:awa :hct14,a c ce
ssedJanua ry13,2017.

4
. BureauofLabo
rSta
tfi
stfi
cs,Labo
rprodu
ctfiv
fi
tyandco
sts
,h
ttp
s:/
/www
.bfl
s
.gov
/flp
c/p
rodyba
r.h
tm,a
cce
ssedJanu-
ary13,2017
.

5
. Thoma
sL.F
rfiedman
,Than
kYoufo
rBe
fingLa
te(Fa
rra
r,S
trau
s&G
fioux
,2016
),pp
.213219
.

6
. De
flo
fi
t
te,De flo
fi
ttesu
rvey:Ame rfi
cansflookatthefi
rsma r
tphone sfintheagg regate morethan8b fi
fl
fl
fiont
fimesda
fi
fly
,
PRNew swfi
re, De cembe r9 , 2015,h ttp:
//www .p rnewsw fi
re.
com /new s
-re
flea
ses/deflo
fi
t
te- su
rvey -ame r
fi
cans-
flook-
at
-thefi
r
- smar tphones
-fin
-the
-agg rega
te -more-
than -8-b
fi
fl
fl
fion-t
fime s-da
fi
fly
-300190192.h tmfl
,a cce
s sedJanua ry 13,
2017.

7
. LyndaG
rat
tonandAnd
rewS
cot
t,Th
e100
-Yea
rLfi
fe(B
floom
sbu
ry,2016
).

15
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

AUTHORS

Jo
shBe
rsfin
,Be
rsfinbyDe
flo
fi
tte
,De
flo
fi
tteCon
sufl
t
fingLLP |jbe
rsfin@de
flo
fi
tte
.com

JoshBersfinfoundedBe rs
fin&A sso cfia
te s,nowBe rsfinbyDe flo
fi
tte
, fin2001top ro v
fideresea
rch
andad v
fi
sor yserv
fice sfo cusedonco rpo rateflearnfing.He fi
saf requen tspea kerat findus
try
event
sandapopu fla
rb flogger
.Be r s
finspen t25yea rsfinp rodu c tde veflopment
,p rodu c
t
managemen t
, mar ket
fing,andsa fleso fe -
flearn
fingando the ren terprfisetechnoflog
fies
.Heha s
aBSfinengfineer
fingf romCo rnefl
fl
,an MS fineng fineerfingfromS tanfo rd,andan MBAf romthe
HaasSchoo flo
fBu s
finessa ttheUn fi
ver s
fi
tyo fCa fl
fi
fornfia
,Be rke
fley.

B
fi
fl
flPe
fl
ste
r,De
flo
fi
tteCon
sufl
t
fingLLP | bpe
fl
ste
r@de
flo
fi
tte
.com

B
fi
fl
flPefls
te rha s mo rethan25yea r soffindu str
yandcon su
fl
tfinge xperfience. Inh fi
scu r ren tro fle
,
Pefl
sterfi
sre spon s
fib
flefo rflead fingtheBe rsfinbyDeflo
fitteRe sea rchandP rodu ct sp ractfi
ceand
fi
sasen fiorad vfisortothe In teg ratedTa flent Managemen tp ra ct
fi
ce.Awe fl
fl
-re spe ctedspea ker
andau tho r,heha sre centfl
y fled,suppo rted,o rautho redke yre sea rchp fiece sfinc
fludfingTa flent
2020 ,GflobaflHumanCap fi
taflTr end s,and TheLead e
rsh fipPr
em fium. Inhfisp re v
fiousro flea s
Deflo
fi
t
tesch fie
f flearnfingofi ce r
,Pe fl
ste
rwa srespon sfib
flefortheto ta
flde veflopmen te xpe r
fien ce
ofDe flo
fi
ttep rofe s
sfionafl
s,andwa soneo ftheke yar chfi
tec
t so fDe flo
fi
t
teUn fi
ver s
fi
ty,De flo
fi
tte s
$300 m fi
fl
fl
fionflea rn
fingfa cfi
fl
fi
t you tsfideDa fl
flas.Pefl
ste
r fi
safo rme rUSboa rd membe rfo rDe flo
fi
tte
Con sufl
t
fingLLP .

JefS
chwa
rtz
,De
flo
fi
tteCon
sufl
t
fingLLP |jef
schwa
rtz@de
flo
fi
tte
.com

JefS chwa rtz fi

stheg floba
fl
fleaderfo rHumanCap fi
tafl Ma rketfing,Em finence,andB rand .He
fi
sanad vfi
so rtosen fiorbu s
finessfleader sfingfloba
flcompan fies,fo cu s
fingono rganfi
zatfion
,HR ,
taflent,and fleade r
sh fip
.S chwa rt
z fi
sthesen fio
rad vfi
so rfo rthefi rm sHumanCap fi
taflcon sufl
tfing
pra ct
ficefin
Ind fiaanda fl
sothefound fingandUS manag fingp rfinc
fipaflforthefi rms
Inno vat
fion
Te chTe rmfinafl(ITT
)conne c
tfingUSandg flobaflcompan fiesw fi
ththe I sraefl
fistart
-upe co system .
He fi
saf requen tspea ke randw r
fi
te ron fi
ssue sa tthene xuso ftaflent,humanre sou rce s,gflobafl
bu s
fine sscha fl
flenges,andthe futureo fwo rk.
In2011 ,S chwa r
tzfledthe flauncho fDe flo
fi
ttes
G
floba flHumanCap fi
taflTrends su rve yandrepo rtserfiesandcon t
finue stose rveasoneo fthe
exe cu t
fi
veed fi
to rs
.

Be
rna
rdvande
rVyve
r,De
flo
fi
tteCon
sufl
t
fingBV | bevande
rvyve
r@de
flo
fi
tte
.com

Be rnardvande rV y
verfisa fleadfingad v
fiso ronhumancap fi
tafl ma
tters
,focusfingon flea rnfing
andde veflopmen t.B y me rgfingh fi
sba ckground finte chnoflogyand fi
tsefe c
tfi
veu sew fi
th
thede veflopmen tofpeop fle,vande rV y ve rbrfingsaun fiques trengthtotheHRdoma fin
.A s
Deflo
fi
t
tesg flobaflLearn
fingSo flu
tfionsfleade r
,hea spfi
re stog rowands trengthentheg floba fl
flearn
fingcommun fi
tyb yfleve ragfingtheo rganfizatfion
sknow fledgeande xpe r
tfisetode fl
fi
ve r
flearn
fingso flut
fionsthatc rea teun fiqueva fluefo rcfl
fients
.

CONTR
IBUTORS
Dav
fid Ma
fl
flon
,Ju
fl
fie May
,JenS
tempe
fl
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

Theo
rgan
fi
zat
fiono
fthefu
ture
A
rr
fi
v
fingnow

H
figh
-pe rfo rm fing o rganfizatfions ope rate as empowe red ne two rk s
, coo rdfinated
throughcu fl
ture,fin
forma tfionsy stem s
,andtaflent mob fi
fl
fi
ty.Compan fiesarefo cu sedon
redesfignfingtheo rgan fi
za t
fionfi
tsefl
f
,w fi
thnearflyhafl
fa ctfiveflys tudy finganddeve flopfing
new mode fls
.And manyo rganfi
za t
fion
sa reno ton flyde sfign fingbu ta fl
sobufi
fldfingth fis
newo rgan fizat
fion
.A sne two rk
sande cosys
tem srep flaceo rgan fi
za tfionaflh
fiera rchfies,
thetrad fi
tfionaflque st
fionFo r whomdoyou wo rk?
ha sbeenrep flacedbyW fi
th whom
doyou wo rk ?

Fu
fl
fly88percen
tofthfisyea
rssurveyre
sponden tsbe
fl
fievethatbu
fi
fld
fingtheo
rgan
fi-
za
tfionofthefu
turefi
sanfimportantorveryfimpo
rtan
tfissue.

Morethanth
reefinfive(59pe
rcen
t)saythefi
ssuefi
sve
ryfimpo
rtan
ta3pe
rcen
t
fin
crea
sefromfla
styea r
.

Yetcha
fl
flenge
srema fin
: Onfly11pe rcentofsu
rveyre
sponden
tsbe
fl
fievetheyunde
r-
standhowtobu fi
fldtheo rganfi
zat
fionofthefu
ture
.

W
HY ha so rgan fizatfionafl desfign zoom ed pastthed esfignpha seandac
tfive
fl
ybufi
fld
fingthfi
sn ew
toth etopo fth eflfi
sta sth e mo stfimpo r- organfi
zat
fion.S t
fi
fl
fl
, manybusfin
essfl
ead ersse emto
tan ttrendfinth eGflobafl HumanCap fi
ta fl havefl
fi
tt
fl
econfid en ceth
eywfi
fl
flge
tthep ro ces
sr fight
.
Tr ends su r veyfortwoy ea rsfinarow ?Th ean sw er
Th fi
scon ce rnfis warranted
.O rgan fizatfionafld e
sfign
fi
ss fimpfl
e:Th e wa yhfigh-p erform fingo rganfi
zatfion s
andchang ea recomp fl
ex. Man yo rgan fizat
fionaflre-
op eratetoda yfi
srad fi
cafl
fl
yd fiferentf romhowth ey
de sfignsfafi
flbecauseth e
ya reredu c edtoanex ercfi
se
op erated10y earsago .Y et man yo th e rorgan fiza-
tocu tco sts.O thersfacere s
fi
stan c ef romcompan y
tfionscon tfinuetoop eratea ccordfingtofindu strfiafl
-
fl
ead e
rshfip
.Infa c
t, man ycon sufl
tfingfi rm san ecdo t
-
ag e mod e
flstha tare100y ea rso fldor mo re
,w efigh ed
afl
fl
yr eporttha tupto70p ercento fr eo rgan fi
zat
fions
downb yflega cypra ct
fices
,s ystem s,andb eha vfiors
fafl
flsho rtb ecauseo fcreat
fi
v ed fi
sob ed fi
en cefrom
tha t mu s
tb econ front edandd fi
sca rdedb e
foret ru e
th eex ecutfi
vet eam.
chang ecantak ehofld
.
Frustrat
fionfi
sa fl
socommon .D e
sfign
fingth eo rganfi-
Asorgan fi
zatfionsb ecom e mo red fig
fi
tafl
,th eyfa c
ea
zat
fionofth efu tu refi
sad fifi
cufl
t
,som et
fimesm e
ss y
growfingfimp eratfi
vetor ede s
fignth em s e
flv
e sto mo v e
projectoft r
fia
flande rro r
,no tanex ercfi
seonpap er.
fas
ter,adap t mo r
equ fickfl
y,fa c
fi
fl
fi
taterap fidfl
earnfing,
Itfi
sacon t
finuou s,dynam fi
c,and ,finas ense,never -
andemb ra ceth ed ynam fi
cca reerd emand so fth efi
r
endfingp rocess
.Y etfo rcompan fiestha trfi
setoth e
peop
fle.Th fi
sy ea
r,fleadfingo rganfi
za t
fionsa re mo v
fing

19
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

F
figu
re1.Organfi
zat
fiono
fthefu
ture
:Pe
rcen
tageo
fre
sponden
tsra
tfingth
fi
strend
fimpo
rtan
t
orve
ryfimpo
r tan
t

Percen
tagesfin
se
fle
c tedcount
rfie
s:
H
fighe
r% Lowe
r%
Canada 87
Ind
fia 96
85 Ne
the
rfland
s B
raz
fi
fl 94
Spa
fin 91
Ge
rmany 90
Be
flg
fium 82
Mex
fi
co 89
UK 88
I
tafly 89
USA 87 Ge
rmany 90
70 Japan Ch
fina 89
F
ran
ce 88
89 Ch
fina F
ran
ce 88
Spa
fin 91
Unfi
tedK
fingdom 88
Mex
fi
co 89
I
tafly 89 Un
fi
tedS
tate
s 87
96 Ind
fia
Canada 87

95 B
raz
fi
fl Ne
the
rfland
s 85
84 Au
stra
fl
fia Au
stra
fl
fia 84
74 Sou
thA
frfi
ca
Be
flg
fium 82
Sou
thA
frfi
ca 74
Pe
rcen
tage
sbyreg
fion
: Japan 70
H
fighe
r% Lowe
r%

Ame
rfi
cas Eu
rope,M
fidd
fleEa
st,andA
frfi
ca As
fia
-Pa
cfi
c
92 87 87 83 83 90 87 89 85
La
tfin&South Nor
th A
fr
fi
ca Cent
rafl& M fidd
fleEa
st No
rdfi
c We
stern A
sfia O
cean
fia
Amerfi
ca Ame
rfi
ca Ea
sternEu rope count
rfie
s Europe

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

chafl
fl
eng e,th epayofcanbefimm ensefint ermso
f THEPOWEROFNETWORKSOFTEAMS
financfia
fl p
erformance
,produc
tfi
vfi
ty,emp flo
yeeen-
gag em ent,andaho stofo
therben efi
ts. Anfimpo r tan tpa rto fd e
sfignfingfo radap tab fi
fl
fi
tyfisa
sh fi
ftawa yf rom h fi
e rarch fi
caflorganfi
za t
fiona flst ruc-
ORGANIZ
INGFORSPEED, tu r estowa rd mod e
fl
swh er ewo rkfisac
comp fl
fi
sh edfin
team s
.Ind e ed,on fl
y14p er centofex ecu tfi
vesb efl
fi
ev e
AGIL
ITY
,ANDADAPTABIL
ITY
tha t th et rad fi
t
fionafl organ fi
zat
fiona
fl mod eflw fi
th
Inth epa st, mo sto rgan fiza
tfionsw ered es
fignedfo r hfi
e rarchficafljobfl evefl
sba sedonexp ertfisefinasp e-
efi cfien cyandef ectfiven e ss
,fleadfingtocomp fl
fi
ca ted cfifi
ca reamak e
sth efirorgan fi
zat
fionhfighfl
yef ectfi
ve.
ands fi
flo
ed o rganfizatfion s. Th er esufltfing bu sfiness In stead ,flead fingcompan fi
esa repu shfingtowa rda
mod efl
s, wh fi
ch w ereba sedonp red fi
ctab flecomm er- mo refl exfib
fl
e,t eam -cen t
rfi
c mod e
fl
.
cfiaflpa t t
e rns,a r
eun su fi
tedtoane rao funp r edfi
ct-
Asorganfi
zat
fion
s maketh
fistransfi
t
fion,theyfindthat
ab fi
fl
fi
tyand d fi
sruptfion.In s
teado fm ereefi cfi
en cy,
smafl
fl
erteam sareanaturaflwayfo rhuman stowo rk .
su c ce ssfuflorgan fi
zatfion s mu stb ed esfign edfo rsp eed,
Res
ea rchshow sthatwesp endtwoo rdersof magnfi-
ag fi
fl
fi
ty,andadap tab fi
fl
fi
tytoenab fl
eth emtocomp ete
tude mo ret
fimewfi
thpeopflenearou rd eskthanw fi
th
andw finfintoda y
sg floba flbusfin
essen vfironm en t
.
those mo rethan50 m ete rsawa y.1
What
ev e
rah fi
-

20
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

era r
ch fi
caflo
rganfi
zat
fionchar
tsa y
s,rea
fl
,day
-to-day Rec en t
fly
,a flead fingNo rthAm er
ficanbankund ertook
wo rkg e
tsdon efinn etwork
s.Thfi
sfi
s whytheorga- anfin fi
t
fiatfi
vetod esfignan ew wa yo f wo rkfingtod e-
nfi
zatfiono fthefuturefi
san etworkofteams
( se
e fl
fi
ve rso flut
fion sfa st erwh fi
fl
ecomp etfingw fi
thfin t ech s
figure2 ). and o th er un con ventfiona fl pflayerstha t comp ete
ba sed oncu stom e rexp e rfienc e
,d figfi
taflfinte r
fa c es
,
Topcompan fi
esa rebu fi
fl
ta rounds ys
t em sthaten-
andrap fidtfim eto ma rk etfinp rodu ctd e
fl
fi
v ery.Th e
courag et eam sandfind fivfidua fl
sto m e e
tea choth e
r,
propo sedop e ratfing mod eflfo cu sedonemb edd fing
shar efinforma t
fiont ran spa r entfl
y,and mo vef rom
agfi
fl
ep ra ct
ficesandu s
fingn etwo rk edc ro ss-fun ctfion-
teamtot eam d epend fing onth efi
ssu eto be ad-
aflteam so fd e veflop ers,cod ers,bu sfinessana flysts,
dressed. D fif
e r
en tn etwo rk s can ha vedfife
r en
t
andu serd e s
fignexp ertsfo cusedonasp ecfifi
cp rod-
specfia
fl
tfi
es,su cha sfinno va tfiono rg e
ttfingto market
uctou tcom e.A fterfin fi
shfingwo rkfinon ea rea ,t eam s
qufi
ckfl
y,bu tth ep rfincfip
fl
efisth esam e
.
wou fldb er ed fi
strfibu tedandth en extp rojectb egun .
Foracompan ytos ta yag fi
fl
e,t eam s mu stb efo rm ed Infin fi
t
fia
flpfi
flots,th ebankp ro vedtha tth fi
st yp eo fo r-
and d fi
sband ed qu fickfl
y.H figh -pe r
fo rm fing compa- gan fi
zatfiona flapp roa chcou fldrad fi
ca fl
flyfincr ea seth e
nfi
estoda y ma ybu fi
fldad fig
fi
taflcu stom erexp erfi
enc e
sp eedo fth ed e veflopm entc y c
fl
e;fi
tp flan stos cafleth e
group,s efl
ectfindfivfiduafl
sfo rth et eam ,anda skth em mod efla cros sth eo rgan fi
za tfiono ve
rt fim e.
tod e
sfignandbu fi
fldan ewp rodu c
to rs ervfi
cefina
yea rortwo .Afte rwa rd,th et eamd fi
sper s esa st eam START
INGATTHEEDGE
memb er s mo veonton ewp ro jects. Th fi
sab fi
fl
fi
tyto
mov eb etwe ent eam sw fi
thou tr fi
skfisac rfi
tfi
cafla tt
rfi- Near
fl
ya fl
flsurvey
edcompan fi
e s(94percent)r epor
t
but eoftoda ysh figh -pe r
fo rm fingcompan fies
. thatagfi
fl
fityandcofl
flabo
rat
fionarecr
fi
t
ficafltothe
fi
r
organ
fizatfion
ssucc
e ss,yeton fl
y6p e
rcen tsa ythat

F
figu
re2
.Ane
two
rko
fteam
s

Howth
fing
swe
re Howth
fing
sare

A B
A
B
F C D

C D E G
E

Howth
fing
swo
rk

Sharedva flue sandcufl

ture
Transpa ren tgoafl
sandp ro je
ct s
Freeowo ffinfo
rmatfionandfeedba ck
Peopflerewa rdedforthefi
rskfi
fl
fl
sandab
fi
fl
fi
t
fie
s,
notpo s
fi
tfion

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

21
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

theya reh figh

fl
yag fi
fl
etoda y
;19p er
c en
td esc
r fibe
them sefl
ve sa sno tag fi
fl
e.Fo rtunate
fl
y,th e
r efi
st re-
mendou sp rog r
essfinth fi
sa r ea. Amongth fi
sy ears Amongth fi
syears
surv
nowd
e
yr
es
e spond
fign
en
fingth
t
e
s
fi
,32p
ro rgan
e
fi
r
za
c
t
en tsaytha
fiontob
tth
e mo r
eya
eadap
re
t-
su rve yresponden ts,
abfl
eandt eam -
centrfi
c. 32pe rcentsaytha t
Hfigh -per form fing compan fi
eso ften firs
td e veflop the ya renowde s
fignfing
th e sefl exfib
fle mod efl
satth e edgeo fthecompan y.
To mak efu rth erp rog re
ss,th eyfocusonbu fi
fld
finga the fi
ro rgan
fi
zat
fionto
newfl
exp er
ead
fim
e
en
rsh
tat
fip m
fion
find
,fl ea
-s
e
rn
ttha
fing
trewa
, and cu
rd
s
sfinno
tom e
r -
va
c
t
en
fion
tr
,
fi
c be mo readaptabfle
de sfignth fink
toknowanddofi
fing.2 Insho
scon s
rt
tan
,fi
t
fwha
fl
tacompan
ychangfing
,th
yn
enth
e ed
eo
s
r-
andteam -centr
fi
c.
gan fizatfionss tructu re mu s
tchang ea sw efl
fl
.

NEXTSTEP
:BUILD
INGTHE Onfl
y8p ercen to fcompan fi
esfinth fisy earsG flobafl
ORGANIZAT
IONOFTHEFUTURE HumanCap fi
taflTr end s surv eya reu sfingONAtoda y,
butu sagefi
sg row fingrapfid
fl
y,w fi
thanadd fi
t
fionafl48
Man ynewtoofl
sandt echnfiquesof ervafluab
fl
econ- percento f compan fi
es expe rfimentfing w fi
thth es e
tr
fibut
fion
stobu fi
fld
fingtheo rganfi
zat
fionofthefutu
re. toofl
s.On ecompan yusedthfist echnfiqu etor ede s
fign
fi
tssafl
eso rgan fi
zatfionandfoundtha t man yexp erts
On ep rom fi
s
fingt e chnfiquefiso rgan fi
za tfionaflnetwork
wereund eru t
fi
fl
fi
zed .A fte
radop t
fingan ewt eam -cen-
anaflysfi
s(ONA ), wh fich u s essp ecfia
fl
fizedso f
twa re
tr
fic modefl
,to taflr evenueg en erat
fionro seb y mo re
and m e
thodo flogfi
estoh eflpcompan fi
e sstud ywho
than12p erc ent.3
fi
sta flk
fingto whom . Th fi
st ypeo fana fl
ysfi
s, whfi
ch
canu s epattern sfinema fi
fl
s,fins
tan tm essag e
s,ph ysfi
- Sfimpfl
fifi
catfionofwo rkp rac
tfi
ce sandn ewwo rktoofl
s
caflprox fim
fi
ty,ando th erda ta
,a fl
flow sflead erstos ee arecr fi
tfi
cafla sw efl
fl
. Wh fi
fl
ean etwo rk edo rgan fi
zat
fion
qufi
ckflywha tn etwo rk sar efinpflac eandfid ent
fi
fyth e mak e
ss ensefo rag fi
fl
fi
tyandr espon sfi
ven es s
,fitafl
so
conn e ctorsandexp ert s
. finc
rea sesth en e edtocoo rdfinatet eam sandcan
fleadtoan o ve rwh eflmfing numb ero fm e et
-
fings,ema fi
fl
s,andcommun fi
ca t
fionschann efl
s
.
Cogn fit
fi
v eo verfloadcand rama tfi
cafl
fl
yr edu ce
p rodu c
tfi
vfi
ty.

New o rgan fizatfionafl mod efl

sa fl
sor equ fi
r ea
newapp roa chtofl ead e rsh fip
.L ead e
r so fn et-
work edt eam sfinag fi
fl
eo rgan fi
zatfion sr equ fi
re
skfi
fl
fl
ssu cha sn egotfiatfion ,r es
fi
fl
fi
en ce
,ands ys-
tem sthfink fing
.Insom eca ses
,th e mo stexp e-
rfi
en cedflead ersandbu sfinessun fi
th ead s ma y
beth ew rongp eop fl
etotak echa rg eo fd fig
fi
tafl
,
agfi
fl
e,n etwo rk edt eam s.A sw ed fi
s cussfinou r
chap t eronfl ead e
r shfip ,ef ect
fivefl ead e
r sfina
netwo rkeden vfi
ronm en t mu stha veah fighd e-
gre eo fn etwo rkfin tefl
fl
figen ce,g ettfingtoknow
wha t
sgo fingonth roughou tth efi
rcompan y,
throughou tth efi
rfindu st ry, andth roughou t
th ecu stom er ma rk etp flac e.

22
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

Asn etwo rk ed o rgan fizatfions con t

finu eto em erg e
, fings erv
fice
sandan
ew ma
rke
tfo
rIn
tern
et-ba
sed
newtoo fl
sa r es tart
fingto mak eco fl
flaborat
fionea s
fier. flamfina
tfion
.8

Fa cebook s Wo rkpflace,S flack , Goog fl

eT eam D r
fi
v es,
Atfla
ssfian Conflu enc e
, M fi
cro so ft Sk yp e
, and hun-
dr edso fo th ersa r
eh eflp
fingtofa c
fi
fl
fi
tateth et ran sfi- Le
sson
sfromthef
ron
tfl
fine
s
tfionton e two rk soft eam s.N ea rfl
yth r ee
-qua rter
so f
On ekeycapab fi
fl
fi
tyo fth eo
rganfi
zatfionofth efu ture
compan fi
e s(73p erc ent )a renowexp e
rfimentfingw fi
th
fi
sth eabfi
fl
fi
tytofo rmt eamsrapfid
fly
.Th fi
sr equ fi
re sa
th e
setoo fl
sandb en efitfingfinun fiqu ewa ys.4
Forfin -
cfl
earund e rstand fingofeachemp floyee
ssk fi
fl
fl
s
. On e
stan c e,apub fl
fi
c mu seumfinS ydn eynowu s esJ fi
ra,
hug eorgan fi
zatfiontha thas masteredth fi
scapab fi
fl
fi
ty
anag fi
fl
e manag emen ttoo fl
,tok e ept racko fbu rned -
fi
sth eUSD epa rtm en
to fDefense(DOD )
.9

ou tfl
fightbu flb
s. Anau tod fi
strfibuto rfin Mafin eus es
HfipCha tto mon fi
tort fi
r ep r essu resandr epafi
rfitem s DOD sm fi
fl
fi
tarypopu flat
fionfin cfludeso ve r7 m fi
fl
fl
fion
finfi
tswa r ehou ses.
5
pe rsonn eflona ctfi
v e
,gua rd,andr ese rv e duty,fin-
cfludfing R etfi
red /R ead yR e serv ep ersonn e
flsub j ect
BU
ILD
INGINACCOUNTAB
ILITY toca fl
flba ckand ,d espfitefits ma s
sfi
v es fize
,ha sc re-
at edon eo fth e mo stcomp fl
ete,d etafi
fl
edv fi
ew so ffits
Empow e
rfing p eop
fl
eto mak ed ec
fi
sfions andr efl
y- wo rkfo rc etha tan yo rgan fi
zatfionha sa ch fie
v ed.Fo r
fingonn etwo rk so
ffin
te ra
ctfionsdo esno tm eantha t ev eryso fldfi
er, DODg rad e sh fi
so rhe rflead ershfipex -
peop fl
earenoflong erac countab fl
eforr esu
fl
ts.Infa c
t, pe rfi
en ceandsk fi
fl
fl
s;cap tu reso ccupa tfionaflsp ecfia
fl-
on eob jec
tfiv
eo fanag fi
fl
en etwo rkfi
stou segoafl
-s e
t- tfi
e sw fi
thd etafi
fl
sonfl ev e
flso fexp erfi
en c e;andcom -
tfingtosuppo rtsuccess
. pfi
fl
e sacomp fl
et es e rvfi
ceh fis
to r ytha ten compa s s e
s
bo th DODandnon -DODsk fi
fl
fl
s,fin
cflud fingd egr e e
s
Int eam s,a c countab fi
fl
fi
tyb ecom es mo r
et ran spa r-
andc ertfifi
ca t
fions.
en t.Ind fi
vfidua flandt eamgoa fl
sand m e
trfi
csshou fld
besha redfo re veryon etos e e.Th es en seo fa ccoun t- W
fithth fi
sfin
fo rma t
fion
, DODcan mak eag fi
fl
e,hfigh fly
ab fi
fl
fi
t ythfiscanc reat efi
sc r
fi
tfi
cafltot eamandco rpo- ta rg eted d ep floym ent
sfin e
ss enc e,t eam so rn et-
ra teef ectfi
v en e
ss.Ind e ed,among17topp ra ctfi
c esfin wo rk so ft eam s fromfitspopu fla
tfiono f7 m fi
fl
fl
fion.
hfigh -fimpa ctflead ersh fip
,ano rgan fi
zatfion
sab fi
fl
fi
tyto Ov erth efla
std e
cad e, DODha sd eveflop edth ecapa-
cfl
ea rfl
yd efin ed e
cfi
sfion -mak fingp ra ct
ficesandc flar
fi
f y bfi
fl
fi
tytod epfloye fi
therasfing
fl
efind fi
vfidua florasp e-
ac coun tab fi
fl
fi
tyf eatu redamongth etop d rfi
ve rso f cfifi
cafl
fl
ycho seng roupan ywh erefinth e wo r
fld w fi
th
ou ts tand fingfinan cfiaflou tcom es.6 reflatfi
veea se.

Fo rfin
stan ce,aflarg et e
fl
ecommun fi
cat
fionscompan y Forbu sfines s, DOD sexamp fl
eof erscfl
earfl esson s.
fin A s
fia ha semb ra cedr ea fl
-tfime da shboa rdstha t Organ fi
za tfion sshou fldcreateaba sfi
cfram ewo rkfo r
mea surecu stom e
ra cqufi
sfi
tfion,cu stom ersa tfi
sfa
c- und e rs tand fingand m easurfingfi
tscomp fl
em ento f
tfion
,h fi
rfing,emp floyeesa tfi
sfa ct
fion, and finan c
fia
fl skfi
fl
fl
sa c ro ssth e en terpr
fi
s e. Mo sto rgan fi
zatfions
profitabfi
fl
fi
t ya crossa fl
fl1
,000o ffitssma fl
flbusfine
s s hav eno tfin v e
stedfinacommonf ram ewo rk;w fi
th-
team s
.Th fi
sfinfrastru c
tu re
,bu fi
fl
tontopo ffi
tsSAP outfi t
,ac flea rund e rs
tandfingo fcapab fi
fl
fi
t
fiesfisfim-
ba ckbon e,g fi
vesth een t
firecompan ytranspa renc y
, pos sfibfl
e.Bu taf ram ewo rkaflonefisn
tenough .Th e
ac countab fi
fl
fi
ty,andth eab fi
fl
fi
tytoadap tqufi
ckfl
y.7 syst emon flywo rksfi
fth edataa r
ecu r
rentandea s
fi
fl
y
acc es s
fibfle.
Phfi
fl
fip
sL fight
fingcondu ctedas e rfi
eso f work shop s
aroundth e wo r
fldtoh eflpth ecompan yfidentfi
fyfits Anothe rexamp fleo fo rgan fi
zat
fiona
flagfi
fl
fi
t yfi
saflead-
trad fi
t
fiona flcurren tandfu tu reva flu
esfino rde rto fing North Am erfi
canfin suranc epro vfidersc r
eatfion
bufi
flda fl
fignm enta rounda n ew, mo refinno vatfive ofad fig
fi
taflfinsu ran c
ep fla
tformtha ta fl
flow sconsum-
cufl
tu re.Th ecompan yc reat edacommon man fi
fe sto erstobu ypo fl
fi
cfi
eson fl
finefinafews fimp fl
es teps
.
aroundfou rnewcu fl
turaflvaflu
es(P fioneer
fing
,Ca rfing,
Fast,andEx ternaflFo cus )toh eflpth ecompan yem- A
sfidefromth efl
ega flandr egufla
tor
ychafl
fl
eng
e sto
pow ert eam s
,rap fid
fl
yfinno vate,and mo vefintofl
figh t- depfloy
fingsuchap flat
fo rm,thecompan yhadnoex-
perfi
enc ewfi
thagfi
fl
ep rograms.I thadtotransform

23
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

fi
tse
fl
fandfl earnnew wa yso f work
fingatth esam e
S
tar
the
re
tfim
e. Mo stfundam enta
fl
fl
y,theo rganfi
za tfion had
tor e
stru c
turefi
tse
fl
ftoenab fl
egreat
e rcofl
flabo ra
tfion
, Embracethespeed o fchange : Th finkca r e
-
commun fi
cat
fion
,emp floy
eeempow erm en t,andfin - fufl
fl
yabou tth ewa ysfinwhfi
chd figfi
tafld
emand sthe
forma t
fionflow. con s
fiderab fl
ysflowert rad
fi
tfionaflop eratfing mod efl
tob esp eed edup .Und er
standhows tra teg y,con -
Th es tru c
tu reo fth efl
ega cyo rgan fizatfion,compo sed
nectedn e
ss,cu stom ers,andta fl
en tpoo fl
sa r eafl
fl
ofo ver2 ,200emp floyeesund e rat rad fi
tfiona flcom-
chang finga spa rtofth ed
fig
fita
fltran sforma tfion
.
mand -and - contro fl mod e
fl
,wa sno tr fightfo rth en ew
ven tu re.Th ecompan ys etupas epa ra teen tfi
t yo f Maketa flen t mob fi
fl
fi
tyacoreva flue: R equfi
re
abou t700emp flo
y e esandcon t ra cto rstha tr epo rted execu tfi
vesto mo v efromfun c
tfiontofun c
tfionso
dfi
rec t
flytoth es en fiorvfi
c epr esfiden tflead e rsh fipt eam thatth eyund erstandth en ew
, mo reag fi
fl
eca reer
andth eCEO .Th een tfi
tybo thh fi
redn ewta fl
en tand mod efl
. Bufi
fldfinp ro cess
e stosuppo rtt eamflu-
assfign edcu r ren temp floyeestoth ep rog ram ,em- fid
fi
tysotha tt eam m emb e
rscanqu fi
ckflyr eturn
pow erfingth emto mak ed ecfi
sfion sfinth eb estfin ter- toth e
firhom eba seo r movetoad fifer entt eam
esto fth ep rog ram w fi
thflfi
t
tfleo rnofinflu en c ef rom onceap rojectfi
sdon e
.
th eflega c yo rgan fi
zatfion.Ita fl
soe s
tab fl
fi
sh edafl ex -
Form an organ fiza t
fiona fl performance
fib
fleo rgan fi
zatfiona flandgo ve rnan ces t ru ctu r ec en -
group : A sktheg rouptofin terv
fi
ew, ana fl
y ze
,
ter eda roundth eAg fi
fl
em ethodo flog y
:an etwo rko f
andstud yhowh figh
-p e r
form fingteam s
,p rojects,
team sg roup edb yp rodu c
tfun c t
fiona fl
fi
ty,t echn fi
cafl
andp rogram sa ctuafl
fl
y wo rk.B yexam fin
fingth e
doma fins,andop e rat
fionaflr ead fin ess,r epo rt fingto
compan y
sjobtfi
t
fles
,r ewa rds ys
tems,andca re e
r
prog ramfl ead ersw fi
thth eau tho rfi
tytoapp ro v efina fl
paths
,th fi
sg roupcanh e
flpcha r
tth e wa ytoa
decfis
fion s
.
moreagfi
fl
e,bottom -up mod eflforbus
finessun fi
ts.
Th eprog ramen tfi
tysetupava r
fietyo fwa ystoenab fl
e
Exam fine newcommun ficatfiontoo fls
: Con-
an yon etora fi
s eandv fi
ewfi ssu es,e scaflatedec fi
sfions
sfide
rt echnoflogfi
esflfik
e Wo rkp flac
e,Sfla
ck, Ba
se-
wh enr equfired,andu fl
t
fima tefl
yfa cfi
fl
fi
tateaco fl
flabo ra-
camp ,A sana,T r e
fl
flo
, Wo rkboa rd, and othe
rs.
tfi
v een vfi
ronm en t
.F romata flentp ersp ect
fi
v e,con -
Th ens tandard fi
ze andfimp fl
em entth em asa
tfinuou scoa ch fing,fl
ea rnfing,andt eam fingemp floye es
comp fl
em enttoth eo rganfi
zatfion
s core ERP /
wfi
tho th ert yp e so f wo rk e
rs( sucha scon tra cto rs)
HRMSfin f
rastru cture.
afl
flowedfo rad fi
v erseandco fl
fl
egfia
flen vfironm en t,fin-
cr eas
fingag fi
fl
fi
tyandr emo v
fingd ecfi
sfionroadb flo ck s
. Adopt con tfinuous, feedback -based per-
formance managemen t: R egufla
rf eedback
Th efl
ega cyo rganfi
zatfion wa sengag ed w fi
thth ep ro-
empow er sp eopfl
etor eset goafl
scon tfinuous
fly
,
gramt eamtosuppo rtth ed es
fignandd efl
fi
v e
ryo fth e
changep roj
e cts
, andf eeflrewa rdedfo rthefi
r
program .Th efin
tera ctfionsb e
tw eenth eflegacyo rga-
work, no tju stthefi
rjob . Emp floyeesu rv
e y
nfi
zat
fionandth en ewen tfi
tywer ed efin
edfinad van ce,
too
fl
sg fi
ve manag er
sfimm ed
fia
tefinpu tonth efi
r
andwh fi
fl
efi
ttookefo rtandt fim etor eachth epo fin
t
ownp e
r forman ce
,boo st
fingtranspa ren cy.
wh erethe mod e
flwo rk edef e
ctfi
vefl
y,thfi
swa scrfi
t
ficafl
toth esu c c
es softh ep rog ram.

Thed fig
fi
tafl p
flat
formtha tgrew ou to fth fi
s wo rk
tran s
fo rm edhowp eop
fl
epu rcha
s efinsuran ceandfi s
sett
fingan ewp re
ced en
tfo rhowfinsu rersshou flddo
busfiness.Nowth ecompan yfi
swo rkfingtob rfingk ey
compon entso fthfi
sflex
fib
fl
eorganfi
zatfionafls
tru cture
fin
toth een tfi
reen terpr
fi
setochang e howfi t do e
s
busfinessda fi
fl
y.

24
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

FASTFORWARD
Asth
fi
snewt ypeo forgan
fiza t
fiontake sho fld
,wo rk
fingfinteam swfifl
fl
fl
fikefl
ybe comethe
normfinbu s
fine
ss,andd ynam fismwfi
fl
flbecomeano rganfi
zat
fiona
flhaflflma rk
.Bu fi
fldfingand
support
fingteam swfi
fl
flbefleade rs
prfinc
fipaflta
sks.So f
twa retoheflpcompan fie
sbenefi t
fromteam fing mayafl
sobe comes tanda rd.

Leadfingo rgan fi
za t
fionswfi
fl
floferd ynam fi
cde veflopmen tafloppo r
tun fit
fiesfo remp floyee s
tobu fi
fldthefi
rca reers
,wh fi
flecompan fie
stha tcon tfinuetoope rat
e fintheo fld manne r
w
fi
fl
flfl
fikefl
ystrugg fletokeepup .Inthfi
snewwo rfld
, mo renfimb fle organ fizat
fion sw fi
fl
flha ve
certafinadvan tage s,butsu ccess
fufl
flargeo rgan fi
za t
fionsw fi
fl
flkee ppa ceb ybu fi
fldfing
stronge recos ystem sandpa r
tnershfipstha tb roadenthe fi
rwo rkfo rcesandcapab fi
fl
fi
tfie
s.

F
figu
re3
.Theo
rgan
fi
zat
fiono
fthefu
ture
:Ofldru
fle
svs
.newru
fle
s

O
fldru
fle
s Newru
fle
s

Organ
fi
zedfo
rflea
rnfing
,finnova
tfion
,andcu
stome
r
O
rgan
fi
zedfo
refi
c
fien
cyandefe
ctfivene
ss
fimpa
ct

Companyv fieweda sanagfi

flene
two rk,empowe red
Companyv fiewedasahfie
rarchy,wfi
thhfie
rarch
fi
cafl
byteamfleadersandfuefledbyco fl
flabora
tfionand
de
cfi
s
fionr
fights
,stru
ctu
re ,andfleadersh
fipprog
re ss
fion
knowfledge
-sharfing

Structu
rebasedonbu s
fine s
sfun ct
fion w
fi
thfun
ctfiona
fl St
ructu
reba
sedon workandp
rojec
ts,w
fi
thteams
fleader
sandgfloba
flfun
ctfionaflg
roup s focu
sedonprodu
cts
,custome
rs,andse
rvfi
ces

Advan cementth
rough manya ss
fignmen ts
,dfive
rse
Advan cemen
tthroughpromot
fionupwa
rd w
fi
th many
expe r
fien
ces
,and mu
fl
t
fi
func
tfiona
flfleade
rsh
fip
fleve
fl
stoprogre
ssthrough
ass
fignmen t
s

Peopflecrea
tefo
fl
flowe
rstog
rowfinfinfluen
ceand
Peop
flebe
comefleade
rsth
roughp
romo
tfion
authorfi
ty

Leadbyd
fi
rec
tfion Leadbyo
rche
stra
tfion

Cufl
tureru
fledbyfea
roffa
fi
flu
reandpe
rcep
tfion
sof Cufl
tureofsa fe
ty,abundan
ce,andfimpo
rtan
ceo
frfi
sk-
othe r
s takfingandfinnova
tfion

Ru
fle
s-ba
sed P
flaybook
-ba
sed

Teamsandre spon
sfib
fi
fl
fi
t
fie
scflearflydefined
,bu
tro
fle
s
Ro
fle
sandjobt
fi
t
fle
scflea
rflydefined
andjobt
fi
t
fle
schangeregu fla
rfly

P
roce
ss-ba
sed P
roje
ct-ba
sed

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

25
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

ENDNOTES

1
. T
fifany McDowefl
fl
,D fimp
fleAga rwafl
,Don M fi
fl
fler
,T su
tomu Okamo to
,andT revorPage
,Organfi
zatfionaflde s
fign
:The
r
fi
seo fteams,
D eflo
fi
tteGfloba flHumanCapfi
ta flTrends2016,Februa ry29
,2016 ,ht
tps:
//dupress.de flo
fi
t
te .
com /dup-
us
-en/focus
/human -cap
fi
ta fl
-
t rends/2016
/organ fi
zat
fiona
fl
-mode
fl
s-network
-of-teams
.htmfl
,a ccessedDe cembe r21
,
2016.

2
. TrevorPage ,Amfi
rRahnema ,Ta ra Murphy ,andT fifany McDowefl
fl
,Un flo
c k
fingthefl
exfib
fl
eorganfi
zatfion:O rganfi
za-
t
fiona
fl d
esfignfo
r an unc er
tafinfutu
re, De flo
fi
t
te, 2016 ,https
:/
/www2 .deflo
fi
tte.com/content/dam /De flo
fi
t
te /g
flobafl
/
Documen ts /HumanCapfi
tafl
/gx-hc-un
flo
ckfing-flex
fib
fle
-%20organfi
zat
fion.pdf
,a ccessedDe cembe r21 ,2016 .

3
. Repo
rtbyRobC
ros
s,h
ttp
://www
.rob
cro
ss.o
rg/
con
sor
tfia
.htm
.

4
. JoshBe
rsfin
,HRt
echno
flog
ydfi
srup
tfion
sfo
r2017
:Nfin
etr
end
sre
fin
ven
tfingth
eHRso
ftwa
re ma
rke
t,Be
rsfinbyDe
flo
fi
t
te,
2016
.

5
. Quent
fin Hardy
,Thenew wo rkpfla
cefi
sagfi
fle
,andnon s
top.Canyoukeepup ?N ewYorkTfimes, November25,
2016
,h ttp
://www
.nyt
fime
s.com /2016/11/25 /
techno
flogy
/the
-new-wo
rkp
fla
ce-
fi
s-ag
fi
fle
-and
-non s
top-can-you
-keep
-
up.h
tm fl
,a cces
sedDecembe r21,2016 .

6
. And
reaDe
rfle
r,H
figh
-fimpa
ctfl
ead
ersh
fip
:Th
enewfl
ead
ersh
fip ma
tur
fi
ty mod
efl,Be
rsfinbyDe
flo
fi
t
te,2016
.

7
. Conve
rsa
tfion w
fi
ththeCEOo
ftheA
sfiante
fle
commun
fi
cat
fion
scompany
,Augu
st2016
.

8
. De
flo
fi
t
te, An ewgflobafl HRsof
twaresoflu
tfionsuppo
rts HRtrans
format
fionandd r
fi
vesfinno
vatfionatPh fi
fl
fip
s,h ttps://
www2.deflo
fi
tte.
com /con tent
/dam/Deflo
fi
tte /uk
/Documen t
s/consu
fl
tancy/de
flo
fi
t
te -uk-consufl
t
fing-ph
fi
fl
fip s-hr-d
fig
fi
tafl
.
pd
f,a cce
s sedFeb rua ry12 ,2017
.

9
. LTC W
fi
fl
fl
fiamT
.Pe
fl
ste
r(USAF
,re
tfi
red
),finconve
rsa
tfion w
fi
ththeau
tho
rs,Janua
ry18
,2017
.

26
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

AUTHORS

Jo
shBe
rsfin
,Be
rsfinbyDe
flo
fi
tte
,De
flo
fi
tteCon
sufl
t
fingLLP |jbe
rsfin@de
flo
fi
tte
.com

JoshBersfinfoundedBe rs
fin&A sso cfia
te s,nowBe rsfinbyDe flo
fi
tte
, fin2001top ro v
fideresea
rch
andad v
fi
sor yserv
fice sfo cusedonco rpo rateflearnfing.He fi
saf requen tspea kerat findus
try
event
sandapopu fla
rb flogger
.Be r s
finspen t25yea rsfinp rodu c tde veflopment
,p rodu c
t
managemen t
, mar ket
fing,andsa fleso fe -
flearn
fingando the ren terprfisetechnoflog
fies
.Heha s
aBSfinengfineer
fingf romCo rnefl
fl
,an MS fineng fineerfingfromS tanfo rd,andan MBAf romthe
HaasSchoo flo
fBu s
finessa ttheUn fi
ver s
fi
tyo fCa fl
fi
fornfia
,Be rke
fley.

T
fifany M
cDowe
fl
fl
,De
flo
fi
tteCon
sufl
t
fingLLP | tm
cdowe
fl
fl@de
flo
fi
tte
.com

T
fifanyM cDowe fl
fl
fi
stheUS fleade rfo rDe flofi
t
te sO rgan fi
zat
fionS trategfiesp ractfi
ce.Sheha s16
yearsofbu s
fines sandcon sufl
tfingexpe rfien ce,de fl
fi
ve r
fingope rat
fing mode fl
,o rgan fi
zatfionde sfign
,
ta
flentstrategy,de c
fis
fionop tfimfi
zat
fion,andchange managemen tso flu
tfions.He rfo cu s fi
son
he
flp
finge xecutfi
ves finheafl
thca reefe ct
fiveflyfleadthe fi
ro rganfi
za t
fion
sth rought ran sforma t
fion.
McDowe fl
flhofldsan MBAandado c
to rate finfindu st
rfia
fl
/organ fi
zat
fiona
flp s ychoflogy.

Am
fi
rRahnema
,De
flo
fi
tteCanada | a
rahnema@de
flo
fi
tte
.com

Amfi
rRahnema fi
sDe flo
fi
tte
sgfloba fl
fleade rforO rgan fizat
fionDe sfignse rvfi
ces.Hefo cu ses
onwo rk
fingw fi
thbo thp rfi
vate -andpub fl
fi
c-sectorc fl
fientstod rfi
ve fla
rge -scafleo rgan
fi
za t
fiona
fl
rest
ructu r
fingefo rts
,t ypfi
cafl
fl
ytfiedto me rgersanda cqufi
s
fi
tfions,sh fi
f
t s
fins tra tegy
,new
technoflogyfimp flemen ta t
fion s
,andcomp flexwo rkfo rcet ran sfi
t
fion s
.H fi
swo rkha sspanned
reorganfi
zatfions finnume rou sfindu st
rfies
,fin
cfludfingban k s
,regu fla
to r
yagen cfies
,consume r
bus
finesscompan fie
s, med fiacompan fies
,andene rg yfirm s.

Yve
svanDu
rme
,De
flo
fi
tteCon
sufl
t
fing | yvandu
rme@de
flo
fi
tte
.com

YvesvanDu rme fi
sapa rtnerw fi
thDe flofi
ttesBe flg
fiancon su fl
tfingp ra ct
fi
ceandtheg flobafl
fleade
r
ofDe flo
fi
ttesS trateg fi
cChangep ractfi
ce.Hespe c
fiafl
fi
ze sfinfleade rshfipando rganfi
zatfionafl
deveflopmen tandta flen
tandHRs trateg yfinbu sfines st ran sfo rma tfioncon te xts
.VanDu rme
hasnea r
fly20yea rso fexperfiencea sacon sufl
tan t,p roje ct manage r,andp rogramde veflope
r
onhumancap fi
taflpro je
ctsfo r mu fl
t
fip
fleEu ropean ,Japane se ,Ame rfican,andBe flg
fian
mufl
t
finatfionafl
s
,fam fi
fl
ybu s
finesse s,andsma fl
fland med fiumen te rpr
fises.H fi
se xper
fien ce
w
fi
thh figh -perfo rman cecoa chfingfinspo rtsg fi
ve sh fimaspe c
fiaflafinfi
tyfo rfleade rshfipand
organ fi
zatfionaflde veflopmen two r k
,fo cu sfingontheba flan cebe tweenp roce s ses
,s tructu res
,
ands ystem sontheonehandandcu fl
tura flandpeop fle-
re fla
tede flemen t sontheo ther.

CONTR
IBUTORS
Ga
rthAnd
rus
,Dav
fid Ma
fl
flon
,Ph
fi
flNea
fl

27
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

Ca
ree
rsandflea
rnfing
Rea
flt
fime
,afl
flthet
fime

Thecon cep tofcaree rfi sbe fingshakentofi t

sco re.Emp floyee snowen joythep ro spe ct
of60 -yea rca reers
.Ye ta tthesamet fime
,theha fl
f
-fl
fi
feo fsk fi
fl
fl
sfisrapfid
flyfafl
fl
fing
.The se
newrea fl
fi
tfie
sa refo rcfingcompan fie store th
finkthe waythey manageca reer sand
defl
fiveraflway s-onflearn finganddeve flopmen t(L&D )oppo rtun fi
t
fies
.Lead fingcompan fie
s
are mov fingtoove rhau flthe fi
rcareer mode fl
sandL&D fin
f ra s
tru cturefo rthed fig
fi
taflage,
though mo storgan fi
za tfionsa rest
fi
fl
flfintheearflystage so fthfist ransforma tfion.

Thfi
syea r
,thefi
ssueoffimp
rovfingempfloyeecareer
sandt ransformfingco
rpo
rate
flearn
fingemergedasthesecond mostfimportantt
rendfinoursurvey,upfromfi
f
th
flas
tyea r
.

Learn
fingtechno
flogyfi
schang fingrapfid
fly
.T rad
fi
tfiona
fl
flea
rnfing managementsy
stem s
arebefingcompflemen ted wfi
thandrep fla
cedbya w fiderangeo fnewte chno
flog
fie
s
forcon ten
tcuratfion
,defl
five
ry,vfideodfistr
fibu
tfion,and mob fi
fleu
se.

Thfi
supheava flfinflea
rn fingandca ree rshasbe comeaca tafly
stfo rrad fi
caflchange.
Nea rflyha
fl
fofou rsurveyedexe cutfives(45per
cent)cfi
teth fi
sp robflema su rgentor
veryfimpo rtant(anfin crea seove rflastyear
).Ascapab fi
fl
fi
t
fiesfafl
flbehfind
,compan fie
s
abfi
fl
fi
tytokeepup w fi
themp floyeesdemand sforflea
rn fingandca ree rg row thhas
droppedby5pe r cent
.

W
HAT do esfitm eanto ha veaca r eerto- WHATEMPLOYEESEXPECT
day ? Mo resp ec
fifi
cafl
fl
y,wha tdo esfi
tm ean FROMTHE100-YEARL
IFE
1

fina wo rfld whe reca r e

ersspan60y ear
s,
evena sth eha fl
f-
fl
fi
feo ffl
earn edsk fi
fl
fl
scontfinu e
sto In man yfin
stan ces,emp floye esth em sefl
ve sarepu sh -
fafl
fltoonfl
yabou tfiv ey ea
r s?Inth epa s
t,emp flo
y ee
s fingfo rcon t
finuou sskfi
fl
fld e veflopm en tandd ynam fi
c
fl
ea rnedtoga finskfi
fl
fl
sfo raca re e
r;now ,theca ree
r ca reer s
.G fla
ssdoo rda tar ev ea flthatamong M fi
fl
fl
en -
fi
tsefl
ffi
sajou rn eyofflea rn
fing. nfia
fl
s,th eab fi
fl
fi
tytoflea rnandp rogr essfisnowth e
prfinc
fipafldr
fi
v ero facompan ysemp floym entbrand .2
Ascompan fi
e sbu fi
fldth eo rgan fi
zatfiono fth efu tur e, Yeton fl
yon e-th fi
rdo fM fi
fl
fl
enn fia
flsb efl
fi
eveth efi
ro rga-
contfinuou sflearn fingfi
sc r
fitfi
caflfo rbu s
fine
s ssu cce
s s. nfi
zatfionsa reu s
fingth efi
rsk fi
fl
fl
sw e
fl
fl
,and42p erc en t
Fortoda ysd fig
fi
taflorganfi
za tfion s,th en ewru fl
esca fl
fl sa yth eya reflfikefl
ytofl ea v eb ecau s eth eya r e no t
forafl earnfingandd eveflopm ento rganfi
zatfiontha t fl
ea rnfingfastenough .3

cand e
fl
fi
verflea rnfingtha tfi sa flwa ysonanda flwa
y s
avafi
flab
fleov erarang eo f mob fi
fl
ep flatfo
rm s.

29
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

F
figu
re1
.Thechang
fingna
tureo
faca
ree
r

Leng
tho
fca
ree
r Ave
ragetenu
refinajob Ha
fl
f
-fl
fi
feo
faflea
rnedsk
fi
fl
fl

60to70yea
rs 4
.5yea
rs 5yea
rs
Source
s:L
yndaGrat
tonandAndrewSco
tt,The100
-Yea rLfi
f
e:L fi
v
fingand Wo
rkfing
finanAg eofLong e
vfi
ty(Bfloom sbu
ry,2016)
;Doug fla
s
ThomasandJohnSee
fl
yBrown
,AN ewCu
fl
tur
eofLea
rnfing
:Cu fl
t
fi
va t
fingth
eImag
finat
fionfora Wor
fldofCon stan tChange(CreateSpace,
Januar
y4,2011
).
Deflo
fi
tteUnfivers
fityP re
ss | dup re
s s
.deflo
fi
tte.com

Lead fingo rganfi

zatfion sarepa yfinga tten tfion.Compa- tfiondo esno tha v ethesk fi
fl
fl
stoadap t.6
Th
fi
sdoub t
nfi
esw fi
thd ynam fi
cca reer mod efl
sou tp erfo rmth efi
r reflec
tsth efa cttha tskfi
fl
fl
sa reb e
com fingobsofl
etea t
pee rsb yp rov
fidfingcon tfinuou sfl earn fing oppo r tu- ana ccefl
era tfingra te.So ftwa reengfinee r
s mustnow
nfi
t
fiesandad eep fl
yemb edd edcu fl
tu reo fd e
v eflop- red eve
flopsk fi
fl
fl
se v ery12 18 mon th s
.P
7
ro
fess
fionafl
s
men t.4 A sth eau tho rso fTh e100 -Y ea rL fi
fepo fin
t fin marketfing,sa fl
es, manu fa c
tur
fing,flaw,accoun t
fing
,
out,emp floyeesfa cfingca reersspann fing60to70 andfinan cer epo rts fim
fi
flard emand s.
yea rsexp ectemp floy erstoh eflpth emcon tfinuafl
fl
yr e-
Thegoodn ew sfisthatanexp flosfiono fh figh-qua fl
fi
t y
,
finven tth em se
flve s, mo vef romro fletoro fl
e,andfind
freeo rflow- cos tcon ten tof erso rgan fiza t
fion sand
th efi
rca fl
fl
fingov ert fim e.
5

emp flo
y eesr ead ya cces sto con tfinuou sfl ea rnfing
.
Compan fi
es worfldwfid eares cramb fl
fingtoca tchup Thank stotoo fl
ssu cha s YouTub eandfinno va to rs
wfi
themp floy
e e
sd esfi
r es
. Fu fl
fl
y 83 p ercen to fth e sucha s Khan A cadem y, Uda cfi
ty, Ud em y
, Cou rs-
respond entsw esu rv eyedth fi
sy earsa yth efi
ro rga- era, No voEd ,edX ,ando th er s,an ewsk fi
fl
flfi
so ft en
nfi
zatfionsa reshfi
ftfingtofl ex fib
fle
,op enca ree r mod- onfl
ya mou s ec fl
fi
ckawa y.L ead fingun fi
v ersfi
tfi
esof er
efl
stha tof eren rfi
ch finga s
sfignm en
t s,p roj ects,and gradua te-
fleveflcou r
seson fl
fineth roughedX M fi
cro-
exp erfiencesrath erthanas ta tfi
cca r e e
rp rog ress
fion. Mastersp rog ram sforaf ra ctfiono fth eco s to fafu fl
fl
And42p ercento fsu rv
eyedr espond ents nowb e- mastersd eg ree. Comp fl
e t
fiono fas er
fieso fon fl
fine
fl
fi
e v
eth e
fi
ro rgan fi
zatfion
semp floy
e e sw fi
fl
fl haveca - cour sesop en sth edoo rfo rfl ea rn e
r stoth enapp fl
y
re erstha tspanfi v ey earso rfless. foradm fi
ssfiontoafo rma fl ma stersp rog rama ton e
ofth e man ytopfin st
fi
tutfion spa rtfi
cfipatfing.
THENEEDFORRAPIDSK
ILL
Th e ongofingcommod fi
t
fiza
tfion ofcon tentcan b e
DEVELOPMENTANDTHE hfigh
flydfi
sruptfi
vetoco rporate L&D d epar
tm ent s
.
COMMOD IT
IZAT
IONOFCONTENT Th eyfaceas tarkchofi
ce:ha rn e
s sth fi
str
endtoth efir
V
fi
rtua
fl
fl
ya fl
fl CEOs(90p e
rcen
t)be
fl
fi
eveth e
fi
rcom- compan y
sb enefi
torr fi
sk wa tchfingth e
fi
rfl
earnfing
panyfi
sfa cfingdfi
srup
tfi
vechangedr
fivenb yd fig
fi
tafl prog ramsb e
com eob
sofl
e te
.
technoflog
fi
es, and 70 p e
rcen
tsayth e
fi
ro rgan fi
za-

Companfie
swor
fldw
fidearesc
rambfl
fingto
cat
chupw fi
themp flo
yee
sde
sfi
re s.

30
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

F
figu
re2 .Careersandflea
rnfing
:Pe
rcen
tageo
fre
sponden
tsra
tfingth
fi
strend
fimpo
rtan
t
o
rve ryfimpor
tant

Percen
tagesfin
se
fle
c tedcount
rfie
s:
Canada 78 H
fighe
r% Lowe
r%

Ch
fina 91
86 Ne
the
rfland
s Ind
fia 88
B
raz
fi
fl 87
Ne
the
rfland
s 86
Be
flg
fium 68
Japan 86
UK 84
Un
fi
tedK
fingdom 84
USA 80 Ge
rmany 83
86 Japan Ge
rmany 83
F
ran
ce 82
91 Ch
fina Mex
fi
co 82
Spa
fin 81
F
ran
ce 82
Mex
fi
co 82
I
tafly 76 Spa
fin 81
88 Ind
fia
Sou
thA
frfi
ca 81
87 B
raz
fi
fl Un
fi
tedS
tate
s 80
78 Au
stra
fl
fia Canada 78
81 Sou
thA
frfi
ca
Au
stra
fl
fia 78
I
tafly 76
Pe
rcen
tage
sbyreg
fion
: Be
flg
fium 68
H
fighe
r% Lowe
r%

Ame
rfi
cas Eu
rope,M
fidd
fleEa
st,andA
frfi
ca As
fia
-Pa
cfi
c
86 80 86 84 78 81 78 88 79
La
tfin&South Nor
th A
fr
fi
ca Cent
rafl& M fidd
fleEa
st No
rdfi
c We
stern A
sfia O
cean
fia
Amerfi
ca Ame
rfi
ca Ea
sternEu rope count
rfie
s Europe

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

Leadfing compan fi
e sa r e emb rac
fing con t
finuou s ofex
ternafl MOOC
sandv
fid
eofl
earn
finga
vafi
flab
fl
eon
fl
earnfing d efl
fi
vered dfig
fita
fl
fl
y. GEc rea
t ed B rfi
fl
fl
fiant theInte
rn e
t.
Uanon fl
fin
eflearnfingpflat
formtha tfeatur esv fideo
Th efa ste st-growfing segm entfin HRt e
chno flog y
sha r
fingandof e
rsemp floyee-dr
fiv
enflea
rn finga cro s
s
sp endfingfi s nowth e adop t
fion o fn ewemp floy e e
th een terp r
fi
se.Iny ea
ron e
, mo rethan30p e
rc en to f
fl
ea rn
fings ystem s
. Compan
9
fi
esa r es erfious
fl
yflook fing
GEemp floy ee
sd eve
flopedcon t en
tandsha redfitw fi
th
atr ep
flacfingth efi
remp flo
yeefl
ea rn fingfinfra
stru c
tu re
th e
fi
rp ee rs.
8

andshopp fingfo rn ewtoofl

sata fl
flfl
e ve
fl
so fth efl
ea rn-
fingtechno flogystack.
NEWTOOLSARELEAV
ING
BEH
INDTRADIT
IONALLMS

At mo stcompan fi
es,th eflea
rn fing manag em en ts ys-
tem(LMS )fisamongth eofldestand mo s tcha fl
fl
eng-
fingtou se
. Toda yan ews eto fflearn fingtoo fl
sha s
en teredthe ma rk et
,p fioneeredb yv endo r ssu cha s
Deg reed
,Pa thgath er
, EdCa st,G ro vo,and Axon fi
fy.
Th esetoofl
sp rovfidecura tedcon ten t,vfid eoand mo-
bfi
fl
eflearn
fingso flu
tfion
s, m fi
cro -fl
ea rnfing, and n ew
wa ystofin
teg ra
teandha rne
s sth eexp flod fingfl
fib
ra ry

31
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

THENEWLOOKOFL&D

Asar e sufl
to fth e
s efo rces
,th es tru c
tu re,op e
ra t
fion s
,
and m fi
ssfiono fco rpo rate L&Da refa cfingrad fi
cafl
chang e. On fl
ya d ecad eago ,compan fie sw e recon -
ten ttobu fi
fldv fi
rtuaflunfi
versfi
t
fiesandon fl
finecou rse
ca taflogu es.Toda y
,w eseeth eflearnfingfun ct
fiona sa
hfigh fl
ys tra tegfi
cbu sfines
sa reatha tfo cu s esonfinno-
va tfionandfl ead ershfipd eve
flopm entb yd efl
fi
ve r
finga
wo rfld-cflassflearnfingexp erfi
en c
e ,p romo tfingfl
fi
f e
tfime
fl
ea rnfingfo rflong erca reers
,andb r
fingfing mu fl
t
fi
fun c-
tfiona flteam stog ethe rtoconn e ctandco fl
flabo rate.

Th e refi
safl
soan ewfo cu soncon verg en ceb rfing fing
tog etherd fi
s cfip
fl
fin
essu cha ssa fl
es, ma rk etfing,d e-
sfign,finan ce,andITon toc ro s s-fun ctfionaflteam sto
bu fi
fldprodu ct sandso flutfionsfa ster.Fo rwa rd -thfink-
fingL&Dd epa rtm entsa r efac fi
fl
fi
tat
fingth fi
sg row thfin
fint erd
fi
s c
fip
fl
fina rythfink fingb yv fiewfingth eco rpo ra t
e
un fi
v er
sfi
tya sacommon s fins
t eado fat rafinfingc ent er
. Sfin
ce 20 13, AT&T hasfin
ves
ted $250 mfi
fl
fl
fionfin
edu cat
fionandd eve
flopmentp
rog ramsfo
r140 ,000
Fo rbusfinessand HRfleade r
s,th en ew mod efl
sar ea emp flo
ye e
sw fi
thafocusoncont
finuou
scareerd evefl
-
wak e
-upca fl
fltoadap
torrfi
skfafl
fl
fingb ehfindfinhfi
r
fing
, opm ent
.
emp flo
ye eengag ement
,p rodu ctfi
vfi
ty,and p rodu c
t
finnovatfion. AsJohnDono van,AT&T sch fi
e fstrateg
yofi cersa fid
,
W ef efl
t afundam entafl obfl
figa
tfiontor eskfi
fl
fl our
THECHANGINGROLEOF wo rkforce.11 Th ecompan yexp ectsthatth e
s efindfi
-
L&DLEADERSH
IP vfiduafl
sw fi
fl
flchangero
fl
ese veryfou ryears
.12

Tofa c
fi
fl
fi
ta teth fi
s mob fi
fl
fi
ty,AT&Tnowof ersa w fide
Tok e eppa cew fi
thth esechang es
,ch fieffl
earn fingo f-
rang eo fon fl
fin
eflea rnfingoppo rtunfi
tfiesanden cou r -
fi
cers(CLO s
) mu st nowb e com eth eca tafl
ys tsfo r
ag esemp floye e
stofindn ewjob s,s eekou tm ento rs,
next-g ene
ra t
fionca reers wh fi
fl
eaflsoth fink
fingabou t
andfl ea rn n ewt echno flogfi
es. To mak eth et ran sfi-
howtosuppo rtth eo verafl
flg rowtho fth ebu sfiness.
tfiona sea sya spo ssfib
fle,AT&Tha spa rtnered w fi
th
Th eyshoufldb e com epa rto fth een tfi
r eemp floy eeex-
un fi
versfi
tfiestop fion e erafo rdabfl
eon fl
fin
ecou rse sfin
perfi
en ce
,d efl
fi
ve r
fingfl
earn fingso flu
tfion stha tfin spfi
re
th esk fi
fl
fl
sfi
tn eeds.A sB fi
fl
flB
flase
,h eado fHRexp flafin
s,
peop fl
etor efinven tth em seflves,d ev eflopd eepsk fi
fl
fl
s,

Itsa n ew ba rgafinon etha t, don ew e
fl
fl
,b en efit
s
andcon tr
fibutetoth efl
ea rnfingo fo th e rs
.
bo thth eo rgan fi
zatfionandth eemp floy eeswhofl ea rn
Th egoa flfi
safl earn fingen v
fi
ronm entadap tedtoa newsk fi
fl
fl
stoad van c eth efi
rca reers.
13

wo rfld offin c
r ea s edemp floyee mob fi
fl
fi
ty.In terdfi
scfi-
Ironficafl
fl
y,a sflega cy L&Dr espon sfib
fi
fl
fi
t
fiesb ecom e
pfl
finarysk fi
fl
fl
sd e veflopm en tfi
sc rfi
t
ficaflb ecauseth ese
fl
es sr e
flevant,th e oppo rtunfi
t
fiesfo r L&Dto b e
capab fi
fl
fi
tfi
esa fl
fign w fi
thth eo rgan fi
zatfionaflshfi
f
tto
mor er efl
evan tha ven ev e
rb eeng r eater.L&Do rga-
netwo rk so ft eam s.L earnfingshou flden cou rage,and
nfi
zatfionstha tr ecogn fi
zeth en ewfu tur eo fcar ee rs
,
ev enpu sh,p eop fl
eto mo v eacro ssjob s
.
emb ra ceexpon entfia
flchang esfint echno flog
y,and
Leadfingo rgan
fi
zat
fionsar
eadop tfingthe
set ype
so f becom eflexfib
flecon tentcu ra
to rsra th erthanr fig
fid
fl
earnfings t
rat
egfi
estoh e
flpemp floyeesadaptwha t con ten tc reato r
sha veth epotentfia
fltob e com eh figh-
Tom F r
fi
edman t e
rm sfin
tefl
fl
figenta s
sfi
stan
ce.10
fl
yva fluedbu sfinesspa rtn er
s.

32
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

afl
flth ea ss
etso fano rgan fi
zatfiontoa tta ckfit.Inth e
Efl
fiandEd yth eB roadC en terfo rR eg ene ratfi
veM edfi-
Fo rbu sfines sand cfineandS t emC efl
flRe sea rch,th eun fi
ver sfi
tyb rough t
tog eth erflead fing m find sfins cfi
en c eandtopta flent
HRfleader s,thenew fromth ecfinema tog raph ys choo fl
. Wh yth ec finema

mode fl
sa reawa ke - schoo
fimag
fl?B ecau
fingandv
sefi
fi
r
tof
tuaflr
e
ea
redad
fl
fi
ty,a
van
cce
c
fl
e
edsk
rat
fi
fl
fl
fingth
sfind
ewo
figfi
ta
rko
fl
f
upca fl
fltoadap to rr fi
s k th es cfiencet eamtoso fl
v ecomp fl
exs c
fien t
fifi
cfis su es.
Th fi
sno ton fl
yb rough tn ewth finkfingtoth ep rob flem ,
fa
fl
fl
fingbeh find finhfi
rfing
, fi
tr efram edth eca re e
r so fth ec finemas choo flem -

empfloyeeengagemen t
, pflo
con
ye
ve
esa
rg
sw
ence
e
.
fl
15
flap rfim eexamp fleo fflea rnfingand

p
rodu c
tfivfi
ty,and Ano th erexamp fl
efi sth eIo vfineandYoungA cad em y
produ c
tfinno vatfion. fo
es
rA
tab
rt
fl
s
fi
,T
sh
e
edw
chno
fi
flog
thag
yandth
fi
ftf romth
eBu sfin
efound
e
s so
er
fInno
so fB ea
va
t
s
tfion
.In
,

anea rfl
yexamp fleo fcon v erg en ce,B ea tsb rough td e-
sfignth finkfing,eng fin eerfing,andth efloveo f mu s
fi
cto
ab r eak th roughd e s
fignfo rh ead s ets
.A sth ecompa-
Le
sson
sfromthef
ron
tfl
fine
s nyg rew ,find fingth er figh tta flen tp ro vedacon s
tan t
cha fl
fleng e.Toso flvefit
,B ea ts wo rk ed w fi
th D r.E rfica
Top -tfi
err esear
ch un fi
versfi
t
fie
s of e
rfinsfigh
tsfin to
Muh fl
,d eano fth e Ro sk fiS choo flo fA rtand D e s
fign ,
newapp roachesfo rCLO ss t
ruggfl
fingtoad justtod e-
tofoundth ea cad em ya t USCfo cusfingonn ewfl fi
t-
mand sfo rcon vergenc e.Th eUn fi
ver s
fi
tyofSou th ern
era cfies,fin cfludfingv fi
sua fld e s
fign,co fl
flabo ratfionand
Cafl
fi
fo rnfia(USC)fisfl
eadfingth echa rgeonhowfl earn-
fi
t era tfi
v ed e sfign,t echn fi
ca flsk fi
fl
fl
s
,andbu sfine ssa cu-
fingcand r
fi
vefinnova t
fionandempow e
rfindfi
vfiduafl
s
men .Th fi
sapp roa chha sfledtob reak th roughd es
fign
tor eachth e
fi
rp eakp er
fo rman ce
.
th finkfingtha tfi sb efingapp fl
fi
edtoad van cedcan ce r
Lfike man yo rganfi
zat
fion s
, USCr eafl
fi
z edfi
tn e eded re sea r chandg floba fl
,sa t efl
fl
fi
t e-ba sed W fi
-Ffifo rth e
tor ethfinkfitsund er
fl
yfingapproachto mak ear eafl wo rfld.16
fimpa c
t.Und erthegu fidanceofthep ro vo s
t,M fi
cha e
fl
Whatflesson sshou fldco rporat eCLO sapp fl
y?Th fink
Qu fi
ck,andp res
fident
,C .L. Max Nfik
fias, USCcha fl-
beyondfin t erdfi
s c
fipfl
fina ryand mo vetocon verg en ce.
fl
eng edfi
t sefl
ftorefimagfinehowflea
rn fingcanb eu sed
Focu sond efinfingandadd re s
sfingtoughp robfl
em s
asas t
ra tegfi
ca ssetforth es
tudent,un fi
versfi
ty,and
whfi
ch ,fi
fso fl
ved , wou fld mak ear eaflfimpact. Cha fl-
so cfi
etya tflarge.
fl
eng et eam stogoa f terv exfingp robfl
em sb ys tartfing
USCha s19d fi
stfinc
tbu sfinessun fi
ts,
ea ch w fi
thfits fromth eg round up .B r
fingtog etherp eop fl
ew fi
th
ownp rofi
tandflo ssstatem en t
.L fike man yco rpo rate nont radfi
tfionaflsk fi
fl
fl
s.
CLO s
,USCfa cedth echa fl
fl
eng eo fbreak fingth rough
Compan fiessu cha sN estfl
,D efl
fl
,and V fi
saa refo fl-
thes fi
flos
.Th ep ro cessstart edw fi
thfinterd fi
scfip
fl
finary
flowfingth fi
spa thtobu fi
fld n ewco rpora teflearnfing
thfinkfing
,b rfingfingtog ethe rfl
earn ersandr e sea r
ch-
fun ctfion s
,u sfingth efi
r co rpo ra te un fi
versfi
t ya sa
ersf romd fi
stfinctbu s
finessun fi
ts.Th fi
sy fi
efldedfin c
re-
co rner ston efo rcofl
flabo ra tfion,flead ershfip d eve
flop -
menta flbenefits,bu tno treaflchang e
. 14
men t
,andc ro s s-functfiona flfinno vatfion
.17 A sp eop fl
e
Th
en exts tepfinth ee voflu
tfion wasconv
ergence be com e mo r ed ynam ficfinth efi
rca re er
s,th en eedto
fo
rmfingfinte
rdfi
scfip
fl
fina r
yt eam sfromth eground bufi
fldr efla
tfion shfip
sandcommun fi
tyconn ectfionsb e-
up
,focusfingonasp ecfifi
cp rob fl
em,andthenusfing com esfin teg rafltop e
r fo rman c eandfinno vatfion.

33
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

S
tar
the
re Refocusthe L&Dteam : Mo v
e awa
yf rom
tra
fin
fingtowardcu
rat
fion
,cufl
tur
e,andbrfing
fing
Eva fluatefin terna fl mob fi
fl
fi
ty : A sthed emand peopfl
etogeth
er.
fo rc ross-fun ctfionaflteam scon t
finu
estor fi
se, mo -
Reth finktheen tfireL&Dtechno flogyfin fra-
bfi
fl
fi
tyw fi
fl
flonfl
yg rowfinfimpo rtan ce
.Stud yex fi
st-
struc ture : For man ycompan fies
,thfi
sw fi
fl
fl m
ean
fingpa t
t ern sofca r eer mob fi
fl
fi
t yandb egfin mo r e
mo v
fingawa yf romLMStowa rdafl earnfing-cen-
agg r ess
fi
v ep rog ram s,fin
cflud fing deve
flopm entafl
trfi
c mod e
fl
, whfi
ch ma yfin
vofl
v erepflac
fingco re
and ro ta t
fionafl as s
fignm en ts and p rofessfionafl
LMSw fi
thnewflearn fing
-exp e
rfi
enceso ftwa re.
de veflopm en tprog ram s.
Re th finkthecorpora teun fiversfi
ty: Inves
tfin
Revfiew the organ fiza
tfionsjob arch
fi
tec-
ap fla
c etob r
fingpeop fl
etog eth erforc ros
s-func-
ture :B esurefi
tfi
sa sn fimbfl
eandst
reamfl
fin
ed
tfiona flandfinte
rdfi
s c
fip
fl
fina
ryp rogram sfinaddfi
-
aspo ssfib
fl
etosupportth en ewcare
er mod
eflsof
tfiontog rea
tfl
earnfing
.
thefu tu r
e.
Managetheemp floymen tbrand : Too fl
ssuch
Bu fi
fldacufl
tureo fh fir
fingfrom w fi
thfin
: Ho
fld
asGfla
s sdoork eep m et
rficson wh ethe
racompa-
manag e
rsac countab fl
efort ra
fin
fingandsuppo r
t-
nypro v
fidesoppo rtun fi
t
fiesfo rcar
ee rgrowth.Po-
fingfint
ernaflcandfidatesfinnewro fl
es.
tent
fia
flcandfidatescane vaflua
tetheserat
fingsand
Trackflearn fing me trfics: Em erg
fingtechnoflo
- mayavofidorgan fi
za t
fionstha tdonotcon s
fi
stent
fl
y
gfi
esof ern ew measureso fd eveflopment,sucha s oferoppo rtun fi
t
fies.
th enumb erofhou rsemp floye esspendonfl ea
rn -
fingp fla
t fo
rms.Fo rwa rd-flookfingcompan fie
sa r e
cofl
fl
ectfingandfle
veragfingth fi
sda ta.

FASTFORWARD
Thefimpa cto fthefou rthfindu s
t r
fia
flrevoflu
tfionfisfundamen ta fl
flychangfingthena ture
of wo rkandthe mean fingo fcaree r,and mak fingfitfimpe ratfivetocon stan tflyre fresh
one sskfi
fl
fl
s.Un fl
fikesomeo fthfi
syea r
strend s whe retheo rgan fizat
fioncanhe flpdr
five
wha tneed stobedone , whenfi tcome stoflea rn fing,theo rgan fi
za t
fion
sro flefisto
crea tetheenv fi
ronmen tandsy stem stoa fl
flowemp floyeestocon stantflyflearnand
reflearn.Theexp flo
sfiono ff reecon ten t mean stha ttheflea rn fingo rganfizatfionshou fld
seam fle
ssflyfin
teg ra
tefin ternaflandex ternaflcon ten tfintofi
tsp flatform s
.

34
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

F
figu
re3
.Ca
ree
rsandflea
rnfing
:Ofldru
fle
svs
.newru
fle
s

O
fldru
fle
s Newru
fle
s

Emp
floyeesareto
fld wha
ttoflea
rnbythe
fi
r manage
rs Empfloyeesdec
fide wha ttoflearnbasedonthe
fi
r
o
rtheca ree
r modefl team sneedsandfindfiv
fidua
flcaree
rgoafl
s

Ca
ree
rsgoupo
rou
t Ca
ree
rsgofineve
ryd
fi
rec
tfion

Peopflefindthe
fi
rcaree
rdfi
rec
tfion w
fi
thhe
flpf
rom
Manage
rsd
fi
rec
tca
ree
rsfo
rpeop
fle
fleadersando ther
s

Corpora teL&Dcu ra
te sdeve
flopmen
tandc
rea
tesa
Co
rpo
rateL&Down
sdeve
flopmen
tandt
rafin
fing
usefu
flflea
rnfingexper
fien
ce

Peop fleflea
rnfinthec
fla
ssroomand
,some
tfime
s, Peopfleflea
rnafl
flthetfime
,fin m
fi
cro
-flea
rnfing
,cou
rse
s,
on
fl
fine c
fla
ssroom s
,andg roup s

Theco rpo rateunfive

rsfi
tyfi
sa corpo ratecommon
s,
Theco
rpo
rateun
five
rsfi
tyfi
sat
rafin
fingcen
ter br
fing
fingfleader
sandc ross-func
tfionaflg
roup
s
togethe r

Lea
rnfingte
chno flogyfo
cuse
soncomp
fl
fian
ceand Learnfingtechno
flogycreatesana flway s-on
,
cou
rseca ta
flog co
fl
flaborat
five
,cu
ra tedflea
rnfingexperfience

Learn
fingcon ten
tfi
sp rov
fidedbyeve ryonefinthe
Lea
rnfingcon
ten
tfi
sprov
fidedbyL&Dandexpe
rts organ
fi
zatfion
,andcu ratedbyemp floyeesas wefl
fla
s
HR

Credent
fia
fl
sarep rov fidedbyun five
rsfi
tfie
sand Credent
fia
fl
scomefinthefo rmofunbund fled
accred
fi
tedfin
stfi
tu tfion s;sk
fi
fl
fl
sareon flycert
fified credent
fia
fl
s
, whe
repeopfleob
tafince
rtfifi
catesfin
throughc reden tfiafl
s many ways

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

35
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

ENDNOTES

1
. LyndaG
rat
tonandAnd
rewS
cot
t,Th
e100
-Yea
rLfi
fe:L
fi
v
fingand Wo
rkfingfinanAg
eofLong
evfi
ty(B
floom
sbu
ry,2016
).

2
. Be
rsfinbyDe
flo
fi
t
tep
rop
rfie
taryre
sea
rch w
fi
thG
fla
ssdoo
r.

3
. Chrfi
stfieSmfi
thandS tephan
fieTurner
,Th eMfi
fl
fl
ennfia
fl ma
jor
fi
tyfi
stran
sform
fingyou rcufl
tur
e,De flo
fi
t
te ,2016,pp.115,
https:/ /www2 .de
flo
fi
tte.
com/content/dam/De flo
fi
tte/u s
/Documen ts
/abou t
-deflo
fi
tte/us-m
fi
fl
flennfia
fl
-major
fi
ty-w
fi
fl
fl
-
tran sfo rm
-you r
-cufl
ture
.pd
f,accessedDecembe r21 ,2016 .

4
. Dan
fiJohnson
, Th
ecare
er managemen
tf ramewor
k, Be
rsfinby De
flo
fi
t
te,2016
; Dan
fiJohn
son
,App
fl
y
fingth
eca
ree
r
managementf
ramewo
rk,BersfinbyDe
flo
fi
t
te,2016
.

5
. G
rat
tonandS
cot
t,Th
e100
-Yea
rLfi
fe.

6
. Ge
rafldC.Kane , DougPaflme r
,Anh NguyenPh fi
fl
fl
fip
s, DavfidKfi
ron ,and Nata shaBu ck
fley
,Afl
fignfingtheorganfi
zatfion
fo
rfi
tsdfig
fi
taflfu
ture,MITSfloan Managemen tRev fiewandDe flo
fi
t
teUn five
rsfi
tyP re ss
,Jufly25
,2016 ,h t
tps
://dup re ss
.
de
flo
fi
tte
.com /dup-us-en
/top fi
cs/eme
rgfing
-te
chno flogfie
s/mfi
t-sm r
-deflo
fi
tte
-dfig
fi
tafl
-
t ransforma tfion-stra
tegy
.htm fl
.

7
. G
fi
tHub
,ht
tps
://g
fi
thub
.com
/.

8
. Man
fiGopa
flak
rfi
shnan(
chfie
fflea
rnfingofi
cer
,GE
),find
fi
scu
ssfion w
fi
ththeau
tho
rs,sp
rfing2016
.

9
. S
taceyHa
rrfi
sandE
rfinSpen
cer
,Sfi
erra
-Ceda
r2016
2017HRs
yst
emssu
rve
y,19
thannua
fled
fi
t
fion,S
fie
rra
-Ceda
r,2016
.

10
. Thoma
sL.F
rfiedman
,Than
kYoufo
rBe
fingLa
te(Fa
rra
r,S
trau
s&G
fi
roux
,2016
),pp
.213219
.

11
. John DonovanandCa thyBenko,AT&T
sta
flentoverhau
fl
,Har
vardBu
sfin
essR
evfi
ew, O
ctobe
r,2016
,ht
tps
:/
/hb
r.
org
/2016/10
/at
ts-
taflen
t-ove
rhaufl
,a cce
ssed Octobe
r3,2016.

12
. Ib
fid
.

13
. Ib
fid
.

14
. M
fi
chae
fl Qu
fi
rk(p
rovo
st,Un
five
rsfi
tyo
fSou
the
rnCa
fl
fi
forn
fia
),find
fi
scu
ssfion w
fi
ththeau
tho
rs,O
ctobe
r2016
.

15
. Ib
fid
.

16
. Dr
.Er
fi
ca Muhfl(deanoftheRo
skfiS
choo
flo
fAr
tandDe
sfign
,Un
five
rsfi
tyo
fSou
the
rnCa
fl
fi
forn
fia
),find
fi
scu
ssfion w
fi
th
theautho
rs,fafl
fl2016
.

17
. Exe
cut
fiveconve
rsa
tfion
swfi
ththeau
tho
rs.

36
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

AUTHORS

B
fi
fl
flPe
fl
ste
r,De
flo
fi
tteCon
sufl
t
fingLLP | bpe
fl
ste
r@de
flo
fi
tte
.com

B
fi
fl
flPefls
te rha s mo rethan25yea r soffindu str
yandcon su
fl
tfinge xperfience. Inh fi
scu r ren tro fle
,
Pefl
sterfisre spon s
fib
flefo rflead fingtheBe r s
finbyDeflo
fitteRe sea rchandP rodu ct sp ractfi
ceand
fi
sasen fio rad vfisortothe In teg ratedTa flent Managemen tp ra ct
fi
ce.Awe fl
fl
-re spe ctedspea ker
andau tho r,heha sre centfl
y fled,suppo rted,o rautho redke yre sea rchp fiece sfinc
fludfingTa flent
2020, G
floba flHumanCap fi
ta flTrend s,and TheLead e
rsh fipPr
em fium. Inhfisp re v
fiousro flea s
Deflo
fi
t
tesch fie
f flearnfingofi ce r
,Pe fl
ste
rwa srespon sfib
flefortheto ta
flde veflopmen te xpe r
fien ce
ofDe flo
fi
ttep rofe s
sfionafl
s,andwa soneo ftheke yar chfi
tec
t so fDeflo
fi
t
teUn fi
ver s
fi
ty,De flo
fi
tte s
$300 m fi
fl
fl
fionflea rn
fingfa cfi
fl
fi
t you tsfideDa fl
flas.Pefl
ste
r fi
safo rme rUSboa rd membe rfo rDe flo
fi
tte
Con sufl
t
fingLLP .

Dan
fiJohnson
,BersfinbyDe
flo
fi
tte
,De
flo
fi
tteCon
sufl
t
fingLLP
dan
john son@de
flo
fi
tte.com

Danfi
John sonha sspen tthe majo r
fi
tyo fhe rca ree rw r
fi
t
fingabou t,condu c
tfingresear
ch fin
,
des
fignfing,andcon su fl
t
fingonhumancap fi
taflpra c
tfi
ces
.John sonfledtheHumanRe source
Compe ten cyStud ywfiththeUn fi
ver s
fi
tyo fM fi
chfiganands fi
xo therprofes s
fionaflo
rgan
fi
zatfion
s
aroundthewo rfld
,andco -au
tho redthere sufl
tfingboo k
,HRComp eten
cfi
es: Ma s
terya
tth e
IntersectfionofP eopfl
eandBu sfin
es s(So c
fie
tyfo rHumanRe sou r
ce Managemen t
,2008)
.

JenS
tempe
fl
,De
flo
fi
tteCon
sufl
t
fingLLP |j
stempe
fl@de
flo
fi
tte
.com

JenS tempe flha s mo rethan20yea r so

fe xperfiencefinco rpo rate flearnfing.She flead sDe flo
fi
tte
s
Ame r
ficasLea rnfingSo flutfionspractfi
ceandtheUSLea rnfingAd vfi
so ryp ra ctfi
ce,wo r k
fingw fi
th
fla
rge ,comp flex
,g flobaflcompan fiestohe flpthemop t
fim fi
zethe fi
rflearnfingfun ct
fion sandrea fl
fi
ze
vafluef romthe fi
r flearnfingspendb yfimp
ro v
fingp rogramefe c
tfi
vene s
s,ope rat
fiona fleficfien cy
,
andbu sfines sst ra tegya fl
fignment.S tempe fl
fi
saf requen tw rfi
terandspea keron flearnfingand
taflenttop fi
cs.

Be
rna
rdvande
rVyve
r,De
flo
fi
tteCon
sufl
t
fingBV | bevande
rvyve
r@de
flo
fi
tte
.com

Be rnardvande rV y
verfisa fleadfingad v
fiso ronhumancap fi
tafl ma
tters
,focusfingon flea rnfing
andde veflopmen t.B y me rgfingh fi
sba ckground finte chnoflogyand fi
tsefe c
tfi
veu sew fi
th
thede veflopmen tofpeop fle,vande rV y ve rbrfingsaun fiques trengthtotheHRdoma fin
.A s
Deflo
fi
t
tesg flobaflLearn
fingSo flu
tfionsfleade r
,hea spfi
re stog rowands trengthentheg floba fl
flearn
fingcommun fi
tyb yfleve ragfingtheo rganfizatfion
sknow fledgeande xpe r
tfisetode fl
fi
ve r
flearn
fingso flu
tfionsthatc rea teun fiqueva fluefo rcfl
fien
t s
.

CONTR
IBUTORS
Ja
sonGa
flea
,GregS
toskop
f

37
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

Ta
flen
tacqu
fi
sfi
t
fion
En
terthecogn
fi
t
fi
vere
cru
fi
ter

Taflen
tsou rcfingandre c
rufitmentfa cetremendou spressu re.Ta flen tandsk fi
fl
flsho rt-
age sarew fide spread.Emp floyeesa redemand fingnewca ree rsandca reer mode fl
s.And
te chnoflog
fiesandfinnova t
fion sfinc
flud
fingcogn fi
t
five
,a rt
fifi
c
fia
flfintefl
fl
figence
,so cfia
flco fl
-
flaborat
fion,c rowd s
,andthesha rfinge conomya rere shapfingthewo rk
force
.Lead fing
compan fie
sa retu rnfingtheopenta flente conomyfin toanoppo r
tun fi
tybyemb racfing
te chnoflog
fiesanddeve flopfingnew mode fl
stha t makefinnova tfiveu seofon -andof -
baflan
ce- shee ttaflen
tsou rce s.

A
ttra
ctfingsk
fi
fl
fledre
sourcesfi
s noflonge rsfimp
flythere spon s
fib
fi
fl
fi
tyof HR.It now
s
tandsa satopcon cernofbu sfine
ssfleade
rs,rankfingth
fi
rdfinoursu rveyth
fi
syear.

Mo
rethan8fin10(83pe
rcen
t)exe
cut
five
ssayta
flen
tacqu
fi
s
fit
fionfi
sfimpo
rtan
tor
ve
ryfimpo
rtan
t.

F
IND INGta fl
en tbo thon -andof -baflancesh e et empflo
ymentbrand
, wh
fi
chcanpu
fl
fl
cand
fida
tes
ha s mo vedfa rbe yondt rad fi
t
fiona flr
e crufi
tfingto towardth
em.
en compa ssth eb road e
rs cop eo fta fl
enta cqu fi
-
Cr eat
fingana ttra ctfiveemp floym entb randfinvoflv
e sa
sfi
tfion(TA ). On cetheso fledoma fino f HR ,TAnow
comp fl
ex m fixo ffo r ces.On e ma jorfa ctorfi
sth eo v er-
finvo fl
ve s mu fl
tfip
fl
et eam sa cro ssth eo rgan fizatfion.
afl
flwork forceexp e rfi
enc e, wh fi
chr equfi
resh fighfle v
-
Add fingtoth ecomp fl
exfi
t y,th ea ccefl
era t
fingpa ceo f
efl
so fengag em entands trongca re eroppo rtun fi
tfi
es.
te chno flogyof e r
sad fizz yfinga rra yo fn ewso flutfions,
Infa c t,out rea chcampa fignstoedu cateanda ttrac t
ev ena sth ena tureandsou r
c eso fta fl
en t ma rk ets
cand fidates ma yb eju sta sfimpo rtan ta scu stom er-
con t
finu etosh fi
ft
. Cu rren tp flat
fo rm ss trugg fleto
fo cus edad vertfis
fing .H efinek en,fo rexamp fl
e,d evefl
-
adap tb e cau se man ya retooo fldtofin tegra teem e rg-
op edas e
rfi
e so fun con ven t
fionaflvfideosand w ebfin-
fingt e
chno flogfi
e s
,capab fi
fl
fi
tfi
es,andn e eds.
te rv
fi
ew stoh fighfl
fightth eemp floy
e eexp er
fi
en ceand
se tthecompan yapa rt.1
BU
ILDINGASTRATEG
ICAND
D
IGITALEMPLOYMENTBRAND Emp floye rs mu s
ta fl
sor econ sfid
er howth ey com-
mun fi
ca t
eth e
fi
rva flu
ep ropo sfi
t
fiontoth e wo rkfor ce
.
Intoda y
st ran sparentdfig
fi
tafl worfld
,acompan y
s Defl
fl

sG flobafl Tafl
entB randand Too fl
st eamcom-
emp floymentb rand mu s
tb ebo thh fighfl
yvfi
sfib
fl
eand pfl
etefl
yr edes
fign edth e compan y
sg floba
fl car e
er
hfigh
fl
ya t
tractfi
veb e
causecand fidat
e snowo ft enfind web sfi
testofin cflud econsfi
sten tm essagfingandfim-
th eemp flo
ye r
,no tther everse.Tofl everageth fi
sfin
- ag es
.Th eteama fl
soflaunch edajobs ear choptfimfi
za-
te re
st,compan fi
esa r
efintensfi
v e
fl
y manag fingth e
fi
r tfions fi
teandanagg re
ssfi
vecampa figno fcand fidate
-

39
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

F
figu
re1 .Taflentacqu
fi
sfi
t
fion
:Pe
rcen
tageo
fre
sponden
tsra
tfingth
fi
strend
fimpo
rtan
t
o
rve ryfimpo r
tant

Percen
tagesfin
se
fle
c tedcount
rfie
s:
H
fighe
r% Lowe
r%
Canada 79
Ind
fia 89

81 Ne
the
rfland
s Un
fi
tedK
fingdom 87
Ch
fina 84
Japan 83
Be
flg
fium 70 Spa
fin 83
UK 87 Un
fi
tedS
tate
s 82
USA 82 Ge
rmany 77 SouthA fr
fi
ca 81
F
ran
ce 75 83 JapanNe
therflands 81
Spa
fin 83 84 Ch
fina Mex
fi
co 80
Mex
fi
co 80 I
tafly 79
I
tafly 79
89 Ind
fia
B
raz
fi
fl 79
Canada 79
79 B
raz
fi
fl
70 Au
stra
fl
fia Ge
rmany 77
81 Sou
thA
frfi
ca
F
ran
ce 75
Au
stra
fl
fia 70
Pe
rcen
tage
sbyreg
fion
: Be
flg
fium 70
H
fighe
r% Lowe
r%

Ame
rfi
cas Eu
rope,M
fidd
fleEa
st,andA
frfi
ca As
fia
-Pa
cfi
c
83 81 84 81 82 75 78 87 70
La
tfin&South Nor
th A
fr
fi
ca Cent
rafl& M fidd
fleEa
st No
rdfi
c We
stern A
sfia O
cean
fia
Amerfi
ca Ame
rfi
ca Ea
sternEu rope count
rfie
s Europe

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

fo cu sedcon tentf ea
tu rfing b flog postsanda w fid
e fla
rger HRs ys
t em s,suchas Workda
yand O ra
cfl
e,
rang eo fvfideos
. Th e sew e
r e po sted onth ecom - arebufi
fld
fingso
flu
tfionstha
tfe
edfin
toevenb
figg
ers y
s-
pan y scare
e rsfi
tes,fi
tsYouTub echann efl
,ando ther tem s
.
emp floye
e- and cand fidat e-fo cused sfi
tes, su ch as
Th e mo r efinno va tfi
vefid easandso flutfionsa r ec en-
Gflassdoo r.Th evfideos, wh fi
chfin c
fludedemp floye
e s
te r
eda roundcogn fi
t
fivet echno flogfiessu cha sa r tfifi
cfia
fl
ta flk
fingabou tth e
firexp erfi
en c esatD e
fl
fl
,rea cheda
finte
fl
fl
figen ce(A I), ma chfine-
to -ma ch fineflearn fing,ro -
wfid ea rrayofso c
fia
flne two rk s.2
bo t
fi
cp ro cessau toma tfion,na tu raflflanguag ep ro c ess-
fing
,p r edfi
ctfi
vea flgorfi
thm s
,ands efl
f -fl
ea rn
fing.Cha t-
LEVERAG
INGNEWTECHNOLOG IES
bo t
sa reb ecom fingpopu flar
,fin cflud fingth er e cen tfly
FROMSOC IALTOCOGN
ITIVE flaunch ed O fl
fi
vfia
, wh fi
chgu fidescand fida te
sth rough
Th eb figg estd fi
srup to rfintafl
enta cqu fi
s
fit
fiontoda yfis anapp fl
ficat
fionp ro ce ssw fi
ths equ en cedqu estfion s.4
exp e r
fim en tatfion w fi
tht e
chso flu
tfion sands ervfices. Whfi
fl
ecogn fi
tfi
v eTAfi scu r rentfl
yth edoma fino f mo st-
W
fitho v er70p er cen to fTAs y st
em scom fingf rom fl
ysma fl
fl
,sfingfl
e-soflu
tfions tart-up s,IBM sA Ip fion eer
,
th fi
rd-pa rtyp ro vfide rs
,v endo r sa r ea ctfi
v e
fl
ys eek - Watson ,fisnow mo v
fingfin toth espa cew fi
thth ree
fingtocap fi
tafl
fi
zeonth esen ewt echno flogfi
e s
.3
Man y newt echno flogfi
es:a ma ch fin
eflearnfingp fla
tfo rmtha t
ofth es ea r ee vo fl
vfingtowa rdcogn fi
tfi
vecapab fi
fl
fi
tfi
es rank sth ep rfio
rfi
tyo fop enr equ fi
sfi
t
fions;so cfia
flfl
fi
sten-
tha tbu fi
fldon mob fi
fleandc floudt e chno flogfi
es,a sw efl
fl fingfo rano rgan fi
zatfionsandcomp e
tfi
to r s
pub fl
fi
cfl
y
asso cfia
fln etwo rk ssu cha sL finked In.Som eo fth e avafi
flab
fler e v
fiew son G fla
s sdoo r
,Tw fi
t
t er,andn ew s-

40
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

fe eds;andatoo flthat ma t chescand fidatestojob s Forwa rd-flook fingo rgan fi

zatfion sa r ea fl
sob egfinn fing
th roughafi tsco reba s edonca reerexp er fi
en ces toemp floys fimu flat
fionsandgam fingtoconn e ctw fi
th
andsk fi
fl
fl
s
.Theset echno flogfiestakep re- exfi
stfingso- tafl
ent,pa r t
ficu flarfl
yM fi
fl
fl
enn fiafl
s,andana fl
yze wh eth-
cfia
fldataandfin
fo rma t
fionandth enapp fl
yad van ced ercand fidat esa r ep rfimedtosu cce edfinag fi
venro fl
e.
cogn fi
t
fivecapab
fi
fl
fi
t
fie
stod efl
fi
vera c
tfionab fl
eana fl
ysfi
s. How ev er,f ewa r efu fl
fl
yu tfi
fl
fi
zfingth esecapab fi
fl
fi
t
fies.
Just6p ercen to fsu rve yedg flobaflbu sfinessflead ers
Predfict
fiveanaflytfi
csfisfincr eas
fingfl
yfimpo r
tanttoTA ,
sa yth efi
rcompan yfisex cefl
fl
en ta tu s
finggam fingand
assoph fi
stfi
catedana fly
tfi
c st eam sb eg
fintop r
fiorfi
t
fize
sfimuflat
fion stoa ttractanda s sess po t ent
fia
flcand fi
-
recru fi
t
fing wo rkflow s,condu ct wo rk
fo r
cep flannfing,
dat e
s,and7 1p e rc ento fr espond en tsra teth efi
rcom-
evafluated fife
r entr e
c rufi
tfingsou rc es
,a sse
ssqua fl
fi
ty
pan ya sw eak .(S eefigu r e2 .)
ofh fi
r e
,andu s ep r e
-h fi
rea ssessm ents
. Compan fies
thata reno tp rfio
rfi
tfi
z
fingana fl
ytfi
csdosoa tth efi
rown
US
INGVIDEOASATOOLFORA
r
fi
sk .
COMPELL
INGCAND
IDATEEXPER
IENCE
Pr edfi
ctfi
veH fi
re,ac floud -basedSaaSana fl
ytfi
csso flu-
tfionp ro v
fid e
r,foundtha ton eo ffi
ts Aust ra
fl
fianc fl
fi
- Thecand fida
t eexp erfi
encefisth efi r
stpha seo fth e
en tscou fldha vesa v ed1 .1m fi
fl
fl
fionAu stra
fl
fiando fl
flars broad eremp floyee exp e
rfi
en c
e.Y e
ton fl
y15p e
r cent
byu sfingap re-hfi
r ea s se
ssm en ttoofl
. Wfi
thou tth e ofgflobaflbus
finessfl
ead er
ssu rveyedth fi
sy earb efl
fi
e ve
too fl
,th ec fl
fi
en th fi
red80p eop fleo v
er12 mon th sbu t thefi
rcompan fi
esdoanex cefl
fl
entjobcu fl
tfi
vatfingand
flost800 ,000 Au strafl
fiando fl
fla r
sontho seappo fint- monfi
to r
fingflong-termr e
fla
tfionshfip
sw fi
thpo ten tfia
fl
men ts,a sm ea sur edfinp eopfl
eco s
tsof setb yth er e v- futu retafl
ent.
enu esth eyg en erat ed.5
V
fideofisem e rgfinga satoo fltoadd ressth fi
scha fl
fl
enge
Theapp fl
fi
can tt ra ckfings ystem(ATS )wh fi
ch ha s byenab fl
finga mo r ecomp efl
fl
fingcand fidateexp er
fi-
trad fi
t
fiona fl
fl
yb e enanfimm en seTAfi fl
fingcab finet fi
s en ce
.SAP ,fo rexamp fl
e,u s esca rtoon sandv fid
eo
befingr efinv en tedb yfinno vatfiveso flutfionp rovfide rs
. gam estofi fl
flus
t rateflfi
fea tth ecompan yfinanengag-
The sep ro vfid ersa reaugm en tfingth eATSw fi
tho th er fing wa y
.6
Oth ero rgan fi
za tfion sa rerefimag fin
fingth e
TAt echno flogfi
e s,fin cfludfingcand fida ter eflat
fion shfip ag e
-ofldjobd es cr
fiptfionfinav fid eofo rma t.Jobpo s
t-
manag em en t,vfid eofint ervfiew fing,andana fl
ytfi
cs.Fo r fingsonFa c ebooktha tfea tu rev fid
eosr e cefi
v e36p er-
examp fl
e, HRso ftwa r ecompan yL e ve rha sr efimag - cent mo r eapp fl
fi
catfion s
.7

finedth eATStop fi
vo ta roundcand fidat er efla
tfion shfip V
fideofi
safl
sot ransfo rm
fingfinte rvfi
ew s
.A Iandavfid-
manag em en t,of e rfingbu fi
fl
t-fin,r eafl
-tfim er epo rtfing eofin
ter v
fi
ew ma yb ebetterab fl
etofid ent
fi
fypromfi
s-
acro ssa fl
flpfipefl
fine sandr e cru fi
t
fingfun ctfion s
. fingcandfida
te sthanat radfi
tfionaflfin
ter
vfi
ew,sav
fing
mon e
y and r edu cfingtfime-to -hfi
re. For exampfl
e,

F
figu
re2 .Responden ts
rat
fingso
fthe
fi
rab
fi
fl
fi
tytou
segame
sands
fimu
fla
tfion
stoa
ttrac
t
anda s
se s
spo ten
tfia
flcand
fida
tes

Pe
rcen
tageo
fto
taflre
spon
ses
U
sfinggamesandsfimufla
tfionstoat trac
t
71% 23% 6%
andasse
sspo ten tfia
flcand
fidates

Weak Adequa
te Ex
cefl
flen
t

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

41
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

Hfi
fl
tonu sedav fideofin
tervfi
ewfingpfla
tfo rmtocutfi
ts FROMCREDENT
IALSTOSK
ILLS
re crufi
t
fingc y
c fl
ef roms fix weekstoju s
tfiveda ys
. 8

V
fid eofintervfi
ew fingcanr edu cep r
e-h fi
rea s
sessmen t Tojudg e wh eth ercand fidat esw fi
fl
flb eef e
ctfi
v e,em-
qu est
fionsfrom200toju s
t5andra fi
sesthepossfib
fi
fl- pfloy e rsa resh fi
f tfingth efi
rfo cu sf romch e
ckfingc r e-
fi
t yofon e-
finter vfi
ewhfi
res. den tfiafl
stoconfi rm fingsk fi
fl
fl
s. Mo r ethanaqua rt er
ofg floba flbus fine ssfl ead e rsw esu r vey ed(29p erc en t)
Ind eed,acon sensusfi
sem ergfingtha tt rad fi
tfionafl ar eu sfinggam e sands fimu fla
tfion stoa ttra c
tanda s-
fin
ter v
fiewfing subjec
tfi
veandun standa rdfi
zedma y se sspo tentfiaflcand fidat es,bu ton fly6p ercen tth fink
beanun refl
fiab
flem e
thodfo rp r edfi
ctfingapo ten tfia
fl th e ya rep er fo rm fing ex c efl
fl
en tfl
y. Man yo rgan fiza-
emp flo
y ee
ssu ccess
.Ju stasbfl
find mu sfi
caflaud fi
tfions tfion sa r etu rn fingtojobs fimu flat
fionso ftwa re,wh fich
fin
crea sedth e numb e
ro f wom enfin Am erfi
cano r- canfimp roveh fi
rfingb yg fivfingcand fida
t esta sk sth ey
chestra s
,efo r
tstocon tro
fluncon sc
fiou sb fia
sa reon wou flddoonth ejob .S tfi
flfloth er sa reu sfingvfid eoto
ther fi
sefinbu s
fine
ss.
9
demon stratesk fi
fl
fl
s.Sk fi
fl
flS cou tp rodu cesasho rtjob
vfideotha tse r ve sa sa jobpo s
tfin mo t
fion,a fl
flowfing
cand fida testop re vfiew wha tth ejobfi sflfikeandth e
sk fi
fl
fl
sr equ fi
red . 10

Intheopenta flent Veteransa reap rfim eexamp fleo fhowt e

chno flogy

econom y,te chnoflogy canfid

poofl
s
en
.Th
tfi
fi
f
sg
y va fluab
roupha
fl
esk
s man
fi
fl
fl
sfin o
yo fth
v
esk
e
rflook
fi
fl
fl
edta
semp flo
fl
ye
en
r
s
t

a
fl
flowstaflentto mo ve needbu t ma yflackth ec ertfifi
catfionc red en
tfia
flstha t
man ybu sfinesse sr equfire. Man yo rganfizat
fionsa re
mo
ref reefl
ythan nowu s
fing m fi
fl
fi
tar ytran sflatorsfin wh fi
chv eteran s

before fromro fleto canen

fla
teth
t
e
erth
fi
rm
e
fi
fi
fl
rm
fi
tar
fi
fl
fi
ysk
tar
fi
fl
yjobcod
fl
sfintoc fi
v
eandt
fi
fl
fiant
fi
e
tfl
rm
eandt
s
.11
ran s-

ro
fle,wfi
thfinandou t s
fide Ffinafl
fl
y,con sum er-fa c
fingb rand sa refind fing wa ys

theen terprfi
se,and tor
ta t
ej
fion
ectcand
. Tok e
fida
epr
t e
e
sw
ject
fi
thou
edcand
tdamag
fidate
fingth
s po sfi
t
efi
fi
v
rr
efl
epu
yen
-
-
acrosso rganfi
zat
fionafl gag ed,E rfi
c ssonpa rtn ered w fi
thth fi
rd -pa rtyv endo r
Ca re erArctoc r eat eacompan y-b rand edjobp flac e-
andgeog raph fi
c men t po r
tafl
,flaun ch edfin 20 16,ca fl
fl
ed Cand fidat e

bounda r
fies
. Ca
th
re.R e
emtotak
ject edcand
ead van
fida
tag
tesr
eo
e
fth
cefi
v eafl
ejobp
ett
fla
c
erfin
em en
vfi
t
fing
tpo r
-
tafl;on cer eg fi
ste red ,pa r
tficfipan tscanfl earnsk fi
fl
fl
sto
fimp roveth e fi
rr sum s,boo stth e
fi
rfin tervfi
ewsk fi
fl
fl
s
,
fl
ea rnhowtofl e ve rag ep er sona fln etwo rks,andfim -
pro veth efi
rjob -s ear chfingsk fi
fl
fl
s.Th eCand fidateCa re
pflac em entpo rtaflha sb eenahug esu cc ess
,w fi
th98
pe rc ento fe fl
fig
fibfl
epa rtfi
cfipan tse flectfingtos fignup
fo rth epfla
t fo rm .12

OPT
IMIZ
INGSOURC
INGCHANNELS

Organ fi
za t
fion semp flo
y man ysou rcfingstrateg fi
esto
attra ctandengag etopta flent
.Acompan ysownem-
pfloy e
esd efl
fi
ve rtheh figh
est-qua fl
fi
tycand fida
t es,w fi
th
ov er ha fl
fo fsu rv
e yed o rganfizat
fion s(5 1p erc ent)
cfi
tfingemp floyeeref erra
fl
sa son eo fthefi
rtopth re e
chann efl
s,fo fl
flowedb yp rof e
ssfionafln e
two rkfings fi
te s

42
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

F
figu
re3
.Re
sponden
tra
tfing
sofsub
-capab
fi
fl
fi
tfie
sre
fla
tedtota
flen
tacqu
fi
sfi
t
fion

Pe
rcen
tageo
fto
taflre
spon
ses
Manag
fingcont
fingen
t,out
sourced, 25% 57% 19%
con
tra
cted,andpa r
t-t
fimesourceso
fflabo
r

Unde
rstand
fingeme rgfingskfi
fl
fl
sand
24% 62% 14%
cr
fi
t
fica
flcapabfi
fl
fi
tygaps

Manag
fingg
figandta
flen
t-sha
rfing
53% 39% 9%
e
conomyre sources

Managfingcrowdsou r
cfingaspa
rtofthe
59% 33% 8%
organfi
zat
fion
s workfor
ceandtaflen
t
prog
ram s

Weak Adequa
te Ex
cefl
flen
t

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

(42p e
rcen
t)andfin te rnaflcand fidates(40p er
c en
t )
. OPT
IMIZINGTHETALENT
In2014,on
fl
y12p e rcen tofsu r vey edg floba
flbu s
fine
s s ACQUIS
ITIONOPERAT
ING MODEL
fl
eader
sthoughtth efi
ru sag eofso cfia
fltoofl
sfo rsour c
-
fingandadv e
rtfi
sfing po sfi
t
fion s wa sex ce
fl
fl
ent;th fi
s Man yb figo rgan fi
zatfion sha v eemb ra cedsha reds e r-
numb e
rhas mor ethandoub fl
ed,to28p er
c ent
. vfi
cesfo r HR ,y e t wh enfitcom estor ecru fi
t
fing,flocafl
hfi
r
fing manag e rstendtowo rkflarg efl
yaflon ew fi
thth e
Inth eop enta flente conom y,t echno flogya fl
flowsta fl- heflpofflo caflre crufi
ter sor HRp rof ess
fionafls.G fi
ven
en tto mo ve mo ref reefl
ythanb efo re fromro fl
eto th eexp ens e,co rpo ra te HRfi sth e mo s
tflfik
eflycho fi
ce
rofle
,w fi
thfinandou tsfideth een terp r
fis e
,anda cross tofinv estfinth etaflenta cqu fisfi
t
fionp rodu c t
stha tcan
organ fi
za t
fionaflandg eog raph fi
cbounda rfi
e s.O rgan fi- mak eth ecompan ystandou t.Andtha tsfl
fikefl
ytob e
za t
fionstha ta refleverag fingop enta fl
en ta repa rtn er - mon eyw efl
flspen t.Compan fiescansuppo rtth fi
sn ew
fing w fi
tht empo raryflabo r ma rketp flacecompan fies app roa chtota flenta cqu fi
sfi
tfionb ys tart
fingw fi
thad e-
su cha sSh fi
f
tG figand Boun tyJob s,e - s
tafingag en - gre eofc en trafl
fi
zatfiontoga finth eb en efi
to fs cafl
eand
cfi
essu cha sH IREDand C floserIQ ,f r eeflan ce man - efi c
fi
en cyand , mo refimpo rtan tfl
y,c rea teas trong
ag em en ts ys
t em ssu cha s OnFo rc eand JobB fl
fi
ss, andcomp etfi
t
fivefl
yd fife
ren tfia
tedcand fidat eexp er
fi-
and c rowd sou rcedr ecru fi
tm ents yst em s su ch a s en ce.
Ama zonsM echan fi
caflTu rkandG figwa flk
.14

Ou rg floba flsur veyth fi

sy earfoundcapab fi
fl
fi
t
fie srefla-
Le
sson
sfromthef
ron
tfl
fine
s
tfiveton ewsou r c
fingandta fl
en tpoo fl
stob eamong
th ew eak estr epo rted . Morethanha fl
fo fsu rveyed Gfloba flcon sum erp roductsg fiant Un
fi
fl
ev e
rfiscom-
gfloba fl bu sfinessflead ers(53 p e r
cen t)r epo rtw eak bfinfinggam fifi
cat
fionandv fid
eo fin
terv
fi
ewfingtocrea te
capab fi
fl
fi
t
fiesfinr efla
tfiontog figandta fl
en te conom y ana fl
fl
-dfig
fi
taflgraduat ere
c rufi
t
fingprocess,sfimp
fl
fifi
ed
re sou rc es,andon fl
y8p e r
centra teth e
fi
rcompan fi
e s
fintofou rea systeps.15

ab fi
fl
fi
tyto manag ec rowd sourcfinga sex cefl
fl
en t.(S ee
figu re3 .
)Imp ro v
fingth esecapab fi
fl
fi
tfi
esw fi
fl
fl de
t er- Ffi
rst
,cand fidat
escomp fl
eteasho rton fl
fineformt fi
ed
mfine wh fi
ch bu sfines sescana ttractn eed edta fl
ent toth efi
rLfinkedInprofifl
e snor
sum sn eeded.S ec
-
and wh fi
chs t
rugg fletofid ent
fi
fyandfin corpo ratefin- ond ,candfidatesspend20 m finu
tesonas erfi
eso f
demandsk fi
fl
fl
s
. gam estha ta reavafi
flab
fl
eoncompu te rs,tabfl
ets,o r
sma rtphon e s
. Workfing w fi
thgam fifi
catfionsoflutfion

43
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

pro vfiderP ym e
trfi
cs,th e Un fi
fl
ev er TAt eam d ev
efl-
op ed13gam e stha tp rovfid
efinsfigh tfintovarfiousca-
pab fi
fl
fi
t
fie
ssu cha sp robfl
emso fl
vfing,p ersonafl
fi
ty,and Gfi
venthee xpen se,
commun fi
catfions tyfl
e.A ft ercomp fl
etfingth egam es,
afl
flcand fidatesr e cefi
veap ersona fl
fi
zedf eedba ckre- co rpora teHR fi
sthe
po rt
.
mo s
tfl
fi
kefl
ycho fi
ceto
On
mo
fl
v
ycand
eontoth
fida
te ss
eth
efl
fi
ec
rds
tedb
t ep
yth
:r e
eP
cord
ym e
t
fingav
rfi
csp
fid
rogram
eofinter- fin
ve stfintheta flen
t
vfi
ew
fingp
. Un
fla
t
fi
fo
fl
e
rm
v
eru
,wh
se
fi
sH
chd
fi
r
fig
eVu
fi
tafl
efo
fl
ya s
rfi
se
t
s
sv
se
fideofin
sandrank
tervfi
ew
sth
-
e
acqufi
sfi
t
fionp rodu ct
s
vfideofint er v
fi
ew sto d et erm finecand fidate fi
t. Th e thatcan ma kethe
strong estcand fidate sth en mo veontoth efou rth
st ep,wh enth e ya refinvfi
t edtoaD fi
s cov eryC ent
refo r compan ys tandou t
.
anfin -per sonda yfinth efl
fi
fea tUn fi
fl
eve rs fimu
fla
tfion
.

Un fi
fl
ev erp roud fl
y announ cedth etran s
fo rma tfion
offitsg raduat er ecrufi
tmentp roce
ssonfitsw eb sfi
te: dfi
vfiduafls
tores.Ita fl
soe s
tabfl
fi
sh edase r
fieso fs tan-
Goodn ewsfo rn ewg rads thattfimeyousp en ton da rdfi
zedp rocessesto mak esu recandfidat e
sd fidn
t
M finec raftand Wo rfldof Warc raf
t mayha vea ctuafl
fly fafl
flthroughth ecra cksandwou flden
joyab e
tte rand
be ent fimew efl
flspen t
. Unfi
fl
ev erhasdfig
fi
t
fizedfi
t sr e- mo recon s
fi
stentexp e
rfience.N ewemp floye esw ere
cru fi
tm entpro cessand20 m finu
tesofgam fingfi
snow setup w fi
thfl
earnfingp flan
sa spa r to
fth efi
ronboa rd-
pa rto fth em fix
.16 fing,and HRtookno teo fth efi
rcomp et encfi
esand
ca reerfint
e r
ests
.
Whfi
fl
eth epro ce
s sfisfinfi
tsea rflys tag es
, Unfi
fl
ev e
rr e-
crufi
te rsarer epo rtfings fign
fifi
can tfimp rovem entsfin Byc entrafl
fi
zfingth eemp flo
y eeda ta, HR wa sabfl
eto
theh fi
r
fingp rocess.Und e rth eoflds ystem,r ecrufi
ters mo v eth eo rgan fi
zatfiontowa rdanop en ma rketap-
scre eneds fixcand fidatestopu ton ethroughth ep ro- proa chtota fl
en tand mob fi
fl
fi
ty.Th fi
sh eflpedno tju st
cess;nowr ecrufi
ter sar es creenfingtwocand fidatesto wfi
thr etafin
fingcu rrentemp floyee sbu tw fi
tha t
tra c
t-
puton ethrougha fl
flthefou rs tep s.17 fingou tsfidecand fidates
,d rfi
vfingacon sfi
stentcand fi
-
da teexp e r
fi
en cea c ros
sth een terprfi
setha tb etter
Ano th e
rfla rg eemp floy erfinth er e ta
fi
flfindu stry wa s
afl
figned w fi
thth ecompan ysta fl
en tstrat eg yandd e-
strugg fl
fing w fi
th hfigh emp floye etu rno ver, afla ck
sfi
r edr epu tatfionfinth e mark etpfla
ce.
offo cusonth ecand fidateexp er
fienc e
,ando v
era fl
fl
brand /so cfia
flp
r e
sen c ea sfittr fi
edtora fi
s eth efl
e ve
flo f Asth fi
sfla rg e emp floy e
rfound ,t echno flogyfi sn
t
taflentfinth eorgan fi
zatfion. Mo sto ffi
tswo rk ersw er e enoughtoe fl
evateacompan ysre crufi
tfingexp er
fi
-
non exemp t hou r
fl
ys taf .H firfing manag e rsonth e en ce.Toh eflpen sureas t eadyflowofta fl
en tfintoth e
fl
finew e rebu rdenedw fithh fighvo flum es,e spe c
fia
fl
fl
ya t organ fi
zatfionandc rea teanapp roachtha td efl
figh
ts
sea sona flp eaks;toa vofidg ettfingo verwh eflmed,th e y cand fidat
e s,e specfia
fl
fl
yw fi
ththejob ma rk e ttfighten-
we retak fingp eopfl
eonw fi
thfl
fittfl
er egardtota fl
entd e- fing,compan fi
esshou fldstartwfi
thab road e rp er spec
-
veflopm en t
.Po tentfia
fln ewsou rceso fta fl
en tw erefl
e ft tfi
veon h fi
rfingth roughth efl
en softh ecand fidate
.
un tapp ed . Th eycannoflong erafo rdtor e
flyonflocafl manag e
rs
tor ep resen tth ecompan y.
Th ecompan yd ecfid
edtofimp fl
em en tan ewhuman
capfitafl manag em entso f
twa re packagetor epflace
fi
tshodg epodg eo f manua flandau toma t eds yst em s
. S
tar
the
re
Butth eso ftwarewa sn
tenoughHRn e ed edtog e
t
finvoflvedtoshowfl fin
esup e
rvfi
sorsth efimpo rtan ce Leverage newtechno flog
fies: Th e worfldof
of manag fingtafl
en to vertfim
e,f romh fi
r
fingth rough recru
fi
tfingfi
sb e
com fing a dfig
fi
tafl exper
fi
en ce
orfi
en tatfionandb eyond. HRs et upac entrafl
fi
zed perhapsflead
fingthepa ckamongth er e
stof HR
recru fi
tfingc en
t e
rto p re
-screencand fidat esfo rfin- proces
s esascand fidatescom etoexp ectcon-

44
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

ven fi
en ceand mob fi
fl
eexp erfi
enc es
. Exp
flor eth
e Broadenandexpandsourc fingchanne fls:
vaflueo fcognfi
t
fiv
etoo fl
s,vfideo,andgam fing,e
s- Open up taflentp fipe
fl
fin
es to non tradfi
t
fiona fl
pecfia
fl
fl
ywh enth eybu fi
fldonso c
fia
flne
twork sand sources.Th
finkabou thowb e
sttosou rceandr e-
th ecfloud. cru
fi
tfo rth
e man ytype softa fl
en tn e eded,bo th
onandofth eba flancesh eet,fin
cfludfingfufl
fl
-and
Bu fi
flda d fig
fi
ta flemp floymen t brand : E v ery-
par
t-tfimeemp flo
y ees,fr ee
flancer s
,g fig wo rke rs,
th fingano rgan fiza
tfiondo esfinthed fig
fita
flandso -
andcrowd s
.
c
fiafl
flyn etwork ed wo r
fldaf ec
t scand fidates
d e cfi
-
sfiontowo rkth ere
.B esu reto mon fi
toranda fl
fign In tegratesourc fing
: Tafl
enta cqufi
sfi
tfionsou r
c-
me ssagfingacros ssfi
te sandexp er
fi
en ces. fingshou fldbeconn ec
teda c
ross HR ,bu s
fine s
s,
pro cu
rem ent
,IT, and othe rfun c
tfion s. Mo ve
Crea te a compe fl
fl
fing cand fidate exper fi-
be yondsfi
flo
stowa
rdcoo rd
finatedtafl
en tsou rcfing
ence : Pu tyou rse
fl
ffintoth ecand fidat
esshoes:
chann efl
s
.
Whatfi
sun fiqueaboutyou ro rganfi
zatfionthatcan
addr fi
chne sstothecand fidat
eexp erfi
ence? What
quafl
fi
t
fiesbo thse
tyou rcompan yapa rtand mak e
fi
t mo reattract
fi
vetocand fidat
es?

45
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

FASTFORWARD
Acce
fle
ra tfingdfig
fi
tafl
,vfideo,andcogn fi
t
fivete chnoflogfie
sande ver
-fin
crea s
fingtran sparency
arequfi
ck flychang finghowre crufi
ter
sfindandcou r
tsk fi
fl
fledemp floyees.Ra the rthan
cont
finufingtofo cu sonsou rc
fingandse flectfion
,re crufi
ter saren owre fla
tfionshfipbufi
flde
rs
and manage rs
.The ya reflook
fingtoenab fleapo s
fi
tfi
vecand fidateexpe rfiencefo rnew
empfloyee sata sktha trequfi
re sbothnewre spon sfib
fi
fl
fi
tfie
sandnewsk fi
fl
fl
s.

Savv yre crufi

te r
sw fi
fl
flcontfinuetoemb racenewTAte chnoflog
fiesandhonethe fi
r
re
flatfionshfip-bufi
fldfingsk fi
fl
fl
s.Indeed ,thfi
sfi
sthep romfiseo fco gnfi
t
fiverec
rufi
t
fing
.A s
A
Iando the rtechno flog
fiestakeo vertheba s
fi
c
,t fime-con sum fingta sksofsou r
cfing
cand fida
te s,human jobsw fi
fl
flsh
fi
f
t.Are cru
fiterfinthfi
snewwo r
fldcanaddva flueb y
bufi
fldfingp sy choflogfi
caflandemo t
fionaflconne ctfion
sw fi
thcand fidatesandcon s
tan tfl
y
st
reng then fingtheemp floymen tb rand .

F
figu
re4
.Ta
flen
tacqu
fi
sfi
t
fion
:Ofldru
fle
svs
.newru
fle
s

O
fldru
fle
s Newru
fle
s

Recrufi
te rscon t
finuousflyexpandthe fi
ru seo fsoc
fia
fl
medfiasfi
tesfo rsou r
cfing,fin
cflud
fingTw fit
ter,Facebook ,
Re
cru
fi
ter
susedIn
terne
ttoo
fl
stofindcand
fida
tes
G
flassdoo r
,Pfin
te res
t,and Quo ra,finadd fi
t
fionto
L
finkedIn

Emp floymen tb randha sacompfle

tes
tra
tegy
,reach
fing
Emp
floymen
tbrandfi
svfieweda
sa ma
rke
tfings
tra
tegy
fin
toa fl
flpo
ssfib
flecand
fida
tepoo
fl
sandchanne
fl
s

Rec
rufi
terspartne
rw fi
thh fi
r
fing manage r
sth
roughou
t
Re
cru
fi
ter
srunthere
cru
fi
t
fingp
roce
ss thesea rchproce
ss,fleveragfingthe fi
rne
twork
s,
cu
fl
turaflneed
s,andsu ccessc rfi
ter
fia

Jobde s
crfip
tfion
sfo cusontheneed so
fthe
Jobdes
c r
fip
tfion
scommun
ficate whattheo
rgan
fi
zat
fion
cand fida
te sata c
tfi
cthaty
fie
fld
sth
reet
fime
sas many
demandsfromthepotent
fia
flempfloyee
hfigh
flyratedapp fl
fi
can t
s*

Compan fie
shavetaflen
ta cqufi
sfi
tfionte chno flogy
Anappfl
fi
can
tt ra ck
fingsy
stemfi stheon
flyrequ
fi
red p
flat
form sthat managesou rcfing,v fideofin tervfiewfing
,
ta
flen
ta cqu
fi
sfi
tfiontechnoflogy fin
terv
fiew managemen t,cand fida tere fla
tfionsh fip
managemen t
,andonboa rd
fing

Thecand fidateandh fi
rfing manage rarefron tand
Ta
flenta cqufi
s
fit
fionpro
ces
sesarebu fi
fl
tonefi
cfien
cy, centerfinta flen
ta cqufi
sfi
t
fionp roce
sses,ta
fi
flor
fingthe
efe c
tfiveness
,andspeedo fh
fi
refina waytha
t wo rk
s candfidateexpe rfiencea roundthe momen tsthat
fortheen terprfise matte
rfintheta flenta cqu fi
sfi
t
fionjourney wfi
ththe
organfi
zatfion

*And
reLavo
fie
,Howtoatt
ra c
tthebe s
tta
flentw
fi
thyou rjobdescr
fip
tfion
s,AberdeenEs sen
tfia
fl
s,Septembe r25 ,
2015
, www
.aberdeene
ssent
fia
fl
s.com
/hcm-e s
sen
tfia
fl
s/how-
to-a
ttra
ct-the-best
-ta
flen
t-w
fi
th-you r
-job-des
crfip
tfion
s/.

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

46
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

ENDNOTES

1
. Angefla Na
tfiv
fidad
,He
finekenju
st madean HRcampa
figntha
tsa
scoo
fla
sanycon
sume
rad
sfi
t
sdone
,AdW
eek,
Septembe r15 ,2016
,http:/
/adweek
.fi
t
/2cy8g6Q
.

2
. Rob
finE r
fi
cksonand Den fi
se Mou
fl
ton
,Refimag
fin
fingtafl
entattra
ctfion
:D efl
flt
ran
sfo
rmsfi
tsempflo
ym entb
randb ygo
fing
soc
fia
fl
,Be rs
finbyDe
flo
fi
t
te ,November9,2016,h t tp
:/
/be rs
finone.bersfin
. com/
resou
rce s
/re
sea rch
/?doc
fid=20355
.

3
. Ka
the r
fineJone
s,Buyer
sgufidetotafl
entacqu fi
s
fit
fion manag ementandonboa
rdfingso
flu
tfion
s2013,Be
rsfinbyDe
flo
fi
t
te,
Ju
fly2013, www.be
rsfin
.com /Prac
tfi
ce /De
tafi
fl
.a spx?docfid=16724
.

4
. ATCEven
tsand Medfia
,Chatbotfin
te rv
fiew
sre crufi
ter
,rec
rufi
terge
tssm
fi
t
ten
,Novembe
r25
,2016
,ht
tp:
//a
tchub
.
net
/news
/cha
t-bot
-fin
terv
fiew
s-re
c rufi
ter
-recru
fi
ter-ge t
s-sm
fi
tten/
.

5
. Jona
than N
fi
cho
fl
son(
cofounde
rand manag
fingd
fi
rec
tor
,Pred
fi
ctfiveH
fi
re)
,find
fi
scu
ssfion w
fi
thRob
finE
rfi
ckson
, De
-
cember5
,2016.

6
. Rfi
cha rdGeo rge,
Interv
fiew :HowSAPfi
su sfingca r
toon s
,vfideogame sand mo retochangere crufi
t
fings
tandard
s,
LfinkedIn , September 19 , 2016
,https:/
/bu s
finess
.fl
finkedfin
.com/ta
flen
t-soflu
tfion s
/bflog/
rec
rufi
t
fing
- s
tra
tegy
/2016/
fintervfiew-how-sap-
fi
s-usfing
-car
toon
s-v
fideo -game s-and -mo re-
to-
change -recru fi
t
fing-
s tanda
rds.

7
. PeopfleS
cout,Inno vat
fi
vesou
rcfings
tra
t eg
fi
esfo
r ma s
ter
fingth eta
fl
entfland
s cape:I
t
sa ma rathon,no
taspr
fin
t,2015
,
ht
tp://www .peopfle
scout.
com/
finnovat
five
-sourc
fing
-st
rategfie
s-fo
r-ma ster
fing-
the-taflen
t-
flands
cape/
,ac
cessedFeb-
ruary12 ,2017.

8
. PRNew swfi
re,Hfi
reVuehono rsIBM ,H fi
fl
ton Worfldwfide
,Vodafone
,andtenothe
rcu s
tomerswfi
th3 rdannua flDfig
fi-
ta
fl D
fi
srupto r
awa rd
s,p ressreflea
sef rom Hfi
reVue ,June20,2016,ht
tp:
//www.p rnewsw
fi
re.
com /new s-reflea
se s /
h
fi
revue -hono rs
-fibm-hfi
fl
ton-worfldwfide-vodafone -and -
ten
-other
-cus
tome r
s-wfi
th-3rd
-annuafl
-dfig
fi
tafl
-dfi
srup to r-
awards -300287248 .htm fl
.

9
. Cur
tR fi
ce,Howbfl
findaud
fi
t
fion she
flpo rche
stra
stoe fl
fimfinategenderbfia
s,Guard
fian, O
ctober14
,2013
, www
.
theguardfian
.com
/women -
fin-
fleade
rshfip
/2013/oc
t/14
/b fl
find-aud
fi
t
fion
s-o
rche st
ras
-gender-b
fia
s.

10
. Sk
fi
fl
flS
cout
,So
,you
res
tar
rfingfinajobv
fideo
,h
ttp
:/
/www
.sk
fi
fl
fl
scou
t.com
/job
-vfideo
-faq
.htm
fl
,a c
ces
sedJanua
ry
31
,2017 .

11
. Rob
finE
rfi
ckson
,Fromthearmedforcestoth
e wor
kfor
ce: Whyv e
teranhfi
r
fingfi
sboththerfigh
tth
fingtodo&asma
rt
mov
eto ma k
e,Bers
finbyDe
flo
fi
t
te, May2015
,http
://marke
tfing
.bers
fin
.com /vete
ran-h
fi
r
fing.htm
fl
.

12
. L
fi
saSm
fi
th-S
trother
,Therofleofsoc
fia
fladvoca
cyfind
fiver
sfi
ty&
fin
cflu
sfionre
cru
fi
t
fing
,p
resen
teda
tGfla
ssdoo
rSum-
m
fi
t
,Sep
tembe r13,2016,ht
tp s:
//you
tu .be/
IdsqQMV4V _0
.

13
. Rob
finE
rfi
ckson
,St
rat
egfi
cta
fl
entsou
rcfing
:Imp
rov
ebfl
endo
fhfigh
-qua
fl
fi
tychann
efl
s(pa
rtI
),Be
rsfinbyDe
flo
fi
t
te,2017
.

14
. Ta
flen
tTechLab
s,Ta
flen
tacqu
fi
s
fit
fione
cosy
stem#5
,h
ttp
s:/
/ta
flen
tte
chflab
s.com
/eco
sys
tem
/,a
cce
ssedDe
cembe
r
16
,2016.

15
. Un
fi
flever
,Gameon! Ourgraduaterecru
fi
tmentd r
five
sgoned fig
fi
tafl
,
Sep tember14 ,2016 , www
.un
fi
fleve
r.com
/
new s/news
-and
-fea
ture
s/2016/game-on-our
-gradua te
-re
cru
fi
tmen t-drfive
s-gone
-dfig
fi
tafl
.htm
fl
.

16
. Ib
fid
.

17
. E
rfi
ckson
,St
rat
egfi
cta
fl
entsou
rcfing;Un
fi
fleve
r,Gameon
! Ou
rgradua
tere
cru
fi
tmen
tdr
five
sgoned
fig
fi
tafl
.

47
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

AUTHORS

M
fi
chae
flS
tephan
,De
flo
fi
tteCon
sufl
t
fingLLP | m
stephan@de
flo
fi
tte
.com

M
fichae flStephan fi
stheg flobafl
fleaderfo
rDe flo
fi
tte
sHRT ransfo rma t
fionp rac
tfi
ce.Hede ve
flop
s
and finteg ratesHRse rv
ficede fl
fi
ve r
y mode fl
sa crosstheope ra t
fionsandte chnoflog yspe ctrum,
w
fi
thafo cu sonop t
fim
fi
z
fingHRse rv
fi
cedefl
fi
ve ryaroundthewo r
fld
.H fi
sgfloba
flcon su fl
t
fing
expe rfience finc
fludesHRs trateg y
,HRope rat
fing mode flde
sfignand fimpflemen tatfion,HR
bu s
fine ssp ro ces sout
sou rc
fing(BPO ),g
flobafltechnoflogydep floymen t,anden te rp rfi
se
tran sfi
t
fion managemen t
.

Dav
fidB
rown
,De
flo
fi
tteTou
cheTohma
tsu | dav
fidb
rown@de
flo
fi
tte
.com
.au

Da vfidB rown flead

stheHumanCap fi
taflpract
fi
ce finAu st
rafl
fia
.Heha so ver30yea rse
xpe r
fience
finthehumancap fi
taflspace finbothco rporateHRandad vfi
sor
yro fles
,fin
cflud
fingcon s
fiderab
fle
finte rnatfionaflexperfiencefinHR managemen ta cro s
sNo rthAme rfi
ca,Eu rope,andA s
fia
.B rown
spe cfia
fl
fi
ze sfinHRs tra tegyande xecutfion
,strateg fi
cchange ,wo rkfor cep rodu ctfi
v
fi
tyand
engagemen t
,andta flent managemen tandde veflopmen t
.

Rob
finE
rfi
ckson
,Be
rsfinbyDe
flo
fi
tte
,De
flo
fi
tteCon
sufl
t
fingLLP | re
rfi
ckson@de
flo
fi
tte
.com

Rob finEr
fi
c ksonfo cusesonta flentacqu fi
s
fi
tfion
,engagemen t
,andre ten t
fionre search ,whe re
shed raw sonhe rdeepe xpe r
fiencefintaflents trategfie
scon sufl
t
fingandre fla
tedre sea r
chfo r
Deflo
fi
tte
sHumanCap fi
taflpractfi
ce.Er
ficksonho fld
sado ctora
tefromNo rthwe sternUn fi
vers
fi
ty
fino rganfi
zatfiona
flcommun fi
catfionandchange ,a ma ster
sdeg ree fincommun fi
catfionfrom
Northwe sternUn fi
vers
fi
ty,a ma ster
sdeg ree fintheo flogyfromNo rthe rnSem finary
,anda
bache flo
ro fa rtsdegreef romtheUn fiver s
fi
tyo fCh fi
cago .

48
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

Theemp
floyeeexpe
rfience
Cu
fl
ture
,engagemen
t,andbe
yond

In a d fig
fi
tafl wo rfld w fi
thfin c rea s
fingt ran spa ren cy andthe g row fingfinfluen ce of
M
fi
fl
flenn fiafl
s,emp floyee sexpe c
ta p rodu ct
five,engag fing
,en joyab fle wo rkexpe rfience.
Rathe rthanfo cu sna rrow flyonemp floyeeengagemen tandcu flture,o rgan fi
zat
fion sare
deve flop fingan finteg ratedfo cu sontheen tfi
reemp floyeeexpe rfien ce,b r
fingfingtoge ther
a
fl
flthe wo rkp flace , HR ,and managemen tp ractfi
ce stha tfimpa ctpeop fleonthejob .A
new ma rke tp flaceo fpu fl
sefeedba cktoo fl
s, wefl
flnes sandfi tne ssapp s,andfin teg rated
emp floyeese fl
f- se rvficetoo flsfi
she flpfingHRdepa rtmen tsunde rstandandfimp roveth fi
s
expe rfien ce.Th roughnewapp roa che ssu cha sde sfignth finkfingandemp floyeejou rney
map s
,HRdepa rtmen tsa renowfo cu s
fingonunde r stand fingandfimp rov fingthfi
scom-
p
fleteexpe r
fien ceandu s
fingtoo fl
ssu cha semp floyeene tp romo ters co resto mea sure
emp floyeesa tfisfa ctfion.1

O
rgan
fi
zat
fiona
flcu
fl
ture
,engagemen
t,andemp
floyeeb
randp
ropo
sfi
t
fionrema
fintop
p
rfio
rfi
t
fie
sfin2017
;emp
floyeeexpe
rfien
cerank
sasa ma
jort
rendaga
finth
fi
syea
r.

Nearfly80pe rcen tofexe cutfivesratedemp floyeeexpe rfien

ceve ryfimpo
rtan
t(42
percen t
)orfimpo rtan
t(38pe r cent
),butonfly22pe r
cen trepo rtedtha tthe
fi
rcompa-
n
fie
s we reexcefl
flenta
tbufi
fld
fingad fife
ren
tfiatedemp floyeeexpe r
fience.

F
fi
f
ty-n
finepercentofsurveyresponden tsrepo
rtedthey we renotreadyo
ron
fly
somewha treadytoadd
re sstheempfloyeeexpe
rfien
cecha
fl
flenge
.

A
PRODUCT IVE,po sfi
tfi
v eemp floyeeexp erfi
en c e Th ep robfl
em so femp floy e
eengag em entand p ro-
ha sem e rg eda sth en ewcon t
ra c
tb etw e en du ctfi
vfi
tycon t
finuetog row .O verafl
flemp flo
ye een-
emp floye randemp floye e.Ju sta s ma rk etfing gag em ent, m easu red b y G flassdoo r data a cross
andp rodu ctt eam sha v e mo v edb eyondcu stom er thou sand sofcompan fies
,fisflaty ea ro v
e ryea r
. Th
3
fis
satfi
sfactfiontoflooka tto taflcu stome rexp erfi
en ce,so Th fi
sy ea r
sGflobafl HumanCap fi
ta flTrend sr esearch
fi
s HRr efo cusfingfitsefo rtsonbu fi
fld
fingp rog ram s, show stha to rgan fi
zatfionsab fi
fl
fi
tytoadd re s
sth ese
strategfi
e s,andt eam stha tund ers
tandandcon tfinu - fi
s su e
so fengag em en tandcu fl
tur eha sd ropp edb y
ousfl
yfimp ro veth een tfi
reemp floye
eexp er
fi
en ce.Ou r 14p er centsfinceflasty ea r
,fi
fl
flustratfinghowcomp fl
ex
resea r
chha sfid entfifi
ed20e flem entstha tb r
fingth fi
s th e wo rken vfi
ronm entha sb ecom e.Ins e v
eraflfim-
tog e
th er,ea cho fwh fi
chr equ fi
resfocu sanda tten tfion po rtan ta reas,th erefisflfi
t
tfl
eo rnofimp rovem enta t
from HRand manag em ent.2
afl
fl
.(S eefigur e1.)

51
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

F
figu
re1
.Pe
rcen
tageo
fcompan
fie
stha
tfee
fltheya
reexce
fl
flen
tfineacha
rea

2017 2016 Change

He
flp
fingemp floyee sba flancepe
rsona
fl
23% 19% 21%be
tte
r
andp rofe
ssfionaflfl
fi
fe/wo rkdemands

A
fl
fignfingempfloyee
sandpe
rsona
fl
24% 23% 4%be
tte
r
goa fl
sw fi
thco
rpo ra
tepu
rpose

Prov
fid
fingprog
ram sfo
ryounge r,
o
flde
r,anda mu fl
t
fi
-genera
tfiona
fl 11% 11% F
fla
t
work
fo rce

Unde rstandfingandusfingdesfign
thfink
fingaspa rtoftheemp floyee 10% 13% 23% wo
rse
expe r
fience

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

F
figu
re2.Empfloyeeexpe
rfience
:Pe
rcen
tageo
fre
sponden
tsra
tfingth
fi
strend
fimpo
rtan
t
orve
ryfimportant

Percen
tagesfin
se
fle
c tedcount
rfie
s:
Canada 80 H
fighe
r% Lowe
r%

B
raz
fi
fl 93
76 Ne
the
rfland
s
Ind
fia 89
Ch
fina 88
Be
flg
fium 63 Un
fi
tedS
tate
s 85
UK 84 Au
stra
fl
fia 85

USA 85 Ge
rmany 70 Un
fi
tedK
fingdom 84
F
ran
ce 64 75 Japan Mex
fi
co 83
Spa
fin 77 88 Ch
fina Sou
thA
frfi
ca 83
Mex
fi
co 83 Canada 80
I
tafly 79
89 Ind
fia I
tafly 79
Spa
fin 77
93 B
raz
fi
fl
Ne
the
rfland
s 76
85 Au
stra
fl
fia
83 Sou
thA
frfi
ca Japan 75
Ge
rmany 70
F
ran
ce 64
Pe
rcen
tage
sbyreg
fion
: Be
flg
fium 63
H
fighe
r% Lowe
r%

Ame
rfi
cas Eu
rope,M
fidd
fleEa
st,andA
frfi
ca As
fia
-Pa
cfi
c
85 84 82 77 77 69 71 85 85
La
tfin&South Nor
th A
fr
fi
ca Cent
rafl& M fidd
fleEa
st No
rdfi
c We
stern A
sfia O
cean
fia
Amerfi
ca Ame
rfi
ca Ea
sternEu rope count
rfie
s Europe

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

52
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

Th fi
sy ear
ssu
rveyfoundbothcha fl
fl
eng
e sandoppor- Fourth,compan fi
esn eedto upda teth e
fi
rtoo fls
tun fi
tfi
esforfimprovemen
ta cross mufl
t
fip
fl
edfim
en- toengag eemp floyeesonanongo fingbasfi
s(w fith
sfion softheempflo
yeeexp
erfi
en c
e(figure3). pufl
sesurve ysa
t fleas
t)toheflpHRt eam sand fl
fin e
fl
ead er
sund er
s tand mo refufl
fl
y wha ttheta flent
Seve
raflfa
ctors mak
eemp
flo
yeeexp
erfi
enc
eacha
fl-
th e
yemp flo
yexp ec
tsandva flues
. Anemp floy ee
fl
engetoday:
netp romot ersco refi
sanoth e
rfimpo r
tanttoo flfin
F
fi
rst
, man y compan fi
es ha ve no
ty et made thfi
sefo r
t.
empflo
yee experfi
en cea prfio
rfi
tyfor HRfl
ead-
F fi
f
th , man y compan fiesr ema fin focu sed on
er
s,o f
tend e
fl
egatfingth
fisp
rob fl
emtoanannuafl
po fint
-fin
-tfime engag em ent and ha ve no ty et
engagementsu r
v ey.
pufl
fledtog e
therth edfi
scfip
fl
fine
so fp er
fo rman ce
Second ,wh fi
fl
esom ecompan fi
esha vecreat edth e manag em ent,goa flse
ttfing,d fi
versfi
ty,fin
cflus
fion
,
C-sufi
terofl
eo femp floyeeexp er
fienceoficer, mo st wefl
flness,wo rkpfla
ced esfign
,andfl eadershfipfin
to
compan fiesha venota s
sfign
edr esponsfib
fi
fl
fi
tytoa anfin tegratedfram ework .
senfio
rex ecutfi
veort eamtod es
fignandd efl
fi
ver
theemp flo
y eeexp erfi
ence. AGROW
INGCHALLENGE
Thfi
rd,sfi
flo
ed HRd epartm ent softenfindfi tdfi
f- Und e
rstand fingandfimp rov
fingth
eemp flo
y eeexper
fi-
fi
cufl
ttoob tafinther esourcesn e
ed edtoadd ress en c
efi
sc rfi
tfi
caflforcompan fiesoperatfingfinahfigh
fl
y
anfinteg
ra teds etofprfio
rfi
t
fies
,wh fi
chrang ef
rom comp etfi
t
fiveg flobafleconom y.Pro v
fidfinganengag -
manag em en tp ract
fi
cestoth e wo rkp fla
c etoben- fingexp erfi
en cew fi
fl
flhe
flpcompan fi
essu cceedfinat-
efi
tsand ,o ften ,th
ewo rkcu fl
turefi
ts efl
f
.

F
figu
re3
.Re
sponden
tra
tfing
sofsub
-capab
fi
fl
fi
tfie
sre
fla
tedtoemp
floyeeexpe
rfience

Pe
rcen
tageo
fto
taflre
spon
ses
Unde
rstand
fingandu
sfingde sfignth
finkfing 48% 42% 10%
aspartoftheemp floyeeexpe r
fien ce

U
sfingde
sfignth
fink
fingfindeveflop
fingHR 46% 43% 11%
andta flen
tp rog ram
s

P
rov
fid
fingp
rog ram
sforyounge r
,oflde
r, 39% 49% 12%
anda mu fl
t
fi
-genera
tfiona
fl wo
rkforce

Con
sfide
rfingd
five
rseempfloyeep references 38% 49% 13%
whende sfign
fing work

Bu
fi
fld
fingast
rongandd fierent
fia
ted 22% 57% 22%
emp
floyeeexpe
rfiencebrand

A
fl
fign
fingemp
floyee sandper
sona
flgoa
fl
s 22% 55% 23%
wfi
thcorpora
tepurpose

He
flp
fingempfloyee sbaflan ceper
sona
fland 23% 54% 23%
p
ro fessfiona
flfl
fi
fe/workdemands

In
teg
rat
fingso
cfia
fl
,communfi
ty,and 25% 52% 23%
corpora
teprog rams

Weak Adequa
te Ex
cefl
flen
t

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

53
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

Companfie sneedanewapp roa chonetha tbu fi

flds
onthefounda t
fiono fcufl
tureandengagemen tto
focusontheemp flo
yeee xpe r
fienceho
fl
fi
stfi
cafl
fly
,
consfider
finga fl
flthecon trfibuto rstowo rker
sat
fi
sfa
ctfion,engagemen t,we fl
flnes s
,andafl
fignmen t
.

tra
ctfingandretafin
fingskfi
fl
fl
edempfloy
ees
. Astrong THEGROWINGNEEDFORA
empfloyeeexpe
rfi
en ceafl
sod r
fiv
esastrongcus
tom er HOL
IST
ICSOLUT
ION
experfi
ence
.4

Trad fi
t
fiona
fl
fl
y, HRha sadd r ess
edfi
s su essu cha sem-
Aso rganfi
za tfionssh fi
f
ttoan etwo rk ed,t eam-ba
sed pflo
y eeengag emen t,cu fl
tu re,rewa rds,andfl earnfing
stru cture,th eemp flo yeeexp e r
fien ceb ecom esboth andca ree
rd eve
flopm enta ssepara te,findepend ent
mo refimpo rtan tand mo recomp flex.P eopfl
etoday prog ram sfinfind
fivfiduaflsfi
flos
. Ea
chp rog ramha sa
oftenha ve mu fl
tfip
fl
ero fle
sw fi
th mu fl
tfip
fl
e managers
. sen fio
r HRflead e
r,as eto ftoo fl
sandd fiagnost
fi
cs,and
Ar ec entstud yD eflo
fi
ttecomp fl
eted soflu
tfion stod rfi
veand m ea sure
wfi
th Fa cebookfoundtha t on fl
y chang e.
14 p er
c en to fcompan fi
esb efl
fi
e ve
th efi
rfint erna fl pro cess esfo r co fl
- Th eemp floye es ee sth ep fi
ctu re
flabo ra
tfion and d ecfi
sfion mak fing dfifer en t
fly.S tart finga spo t entfia
fl
ar e wo rkfing w efl
fl
,and77p er cen t hfi
r es andr ecru fi
t s
, emp floy ees
befl
fi
e veema fi
flfi
snoflong erav fiabfl
e flooka te ver ythfingtha thapp en s
too flfo
ref ectfi
vecommun fi
catfion.5 at wo rka sanfin tegrat edexp e-
rfi
en c etha tfimpa cts da fi
fl
yfl fi
fe
Th echa fl
fl
eng efisno tg e
ttfingan y fin and ou tsfideth e wo rkp flace,
ea sfi
er.P rodu ct
fi
vfi
t yfinth e Un fi
ted fincfludfingo v erafl
flph ys
fica fl
,emo -
Sta tesfisr fi
sfing b y on fl
yabou t1 tfiona fl
,p rofe ssfiona fl
,and finan -
pe rcen t annua fl
fl
y,e ven a s em- cfia
fl w e
fl
fl
-b efing. Cand fida tesa s -
pfloye esa rewo rkfing mo r ehou r
s .6 se ssfu tur eemp flo yersf romth e
Re sea rchshow stha tth ea verag e ve rys tarto fth eta fl
enta cqu fis
fi-
va catfiontfimetak enfisdownto16da ysfin20
16f
rom tfionexp e
rfi
en ceand mak equ fickjudgm en tsabou t
20fin2000 ,pu tt
finge ven mo rep ressureonempflo
y- wha tfl
fi
fewfi
fl
flbefl
fik
efo rth emfinth eo rgan fi
za t
fion,
ee ss eekfingah eafl
th ywo rk-fl
fi
feba flance
.7
ba sedonhowth eyfintera ctw fi
thth een terp rfi
s edu r-
Compan fi
esn e
edan ewapp roa chonetha tbu fi
flds fingth ere
cru fi
t
fingcy cfl
e.
onth efounda t
fiono fcu fl
tureandengag em entto Th
fi
sfintegratedv fi
ewfin crea
sfingfl
yfleadstoemp floy-
fo cusonth eemp flo
ye eexp erfi
encehofl
fi
stfi
cafl
fl
y,con - ee
sd emand fingaho fl
fi
stfi
c,end -to-end r e
crufi
tm ent-
sfide
rfingafl
flthecon tr
fibu
to rsto workersa t
fis
fa ctfion
, to
-retfi
rem en texp erfi
en cef rom th e
fi
r emp flo
y e
r s
,
engag em en t,wefl
flness,anda fl
fignment
. whe
th erth eya refufl
fl
-tfimeemp floyees
,con tfingent
wo
rk ers
,o re v encrowd sou r
cedta fl
ent.Thfi
saflsore-
qu
fi
resarad fi
caflchang efinempha sfi
sonth epa r
to f
empfloyer
s.

54
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

F
figu
re4
.Fac
tor
stha
tcon
trfibu
tetoapo
sfi
t
fiveemp
floyeeexpe
rfience

S
fimp
flyI
rre
sfi
stfib
fle O
rgan
fi
zat
fionTM mode
fl

Suppor
tfive Pos
fi
tfive wo
rk Growth Trus
tfin
Mean
fing
fufl wo
rk
managemen t envfi
ronmen t opportun
fi
ty fleadersh
fip

Cflea
rand F
flex
fibfle wo
rk Tra
fin
fingand M
fi
ssfionand
Au
tonomy
t
ran
spa ren
tgoa
fl
s envfi
ronmen t supportonthejob pu rpose

Con t
finuou s
Humanfi
stfi
c Fa
cfi
fl
fi
tatedta flen
t
Se
fle
cttofi
t Coa
chfing finvestmen tfin
workp
fla
ce mob fi
fl
fi
ty
peopfle

Inve stmen
tfin
Sma
fl
fl
,empowered Cu
fl
tureo f Se
fl
f
-dfi
re c
ted, T
ran
sparencyand
deveflopmen
to f
team
s recognfi
t
fion dynamfi
cflearn
fing hones
ty
managers

Fafir
,fin
cflu
sfive
,
Ag
fi
flepe
rfo
rmance H
figh
-fimpac
t
T
fimefo
rsfla
ck dfiverse wo rk In
spfi
rat
fion
managemen
t flearnfingcu
fl
ture
env fi
ronmen t

C
ros
s-o
rgan
fi
zat
fionco
fl
flabo
rat
fionandcommun
fica
tfion

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

HRandbu s
finessfleade rsfa cebo thth ed emandand de veflopm en t
,andsafl
esexecutfi
veswhoarework
fing
theoppo r
tun fi
tytor ethfinkth ero fl
es,struc tur e
,too fl
s
, aflongs fim
fi
fla
rfl
fin
estod e
sfignfint
egra
tedcus
tom er
ands trategyth eyu setod es
fignandd efl
fi
ve ranfin- exp erfien c
es.
tegratedemp floye eexp erfi
en ce. Mod efl
ssu cha sth e
Emp floyee
sexp ectno ton fl
yab et
t e
r-de s
fignedexpe-
onefinfigure4r ep resentas tartfingpo fin
ttoadd res s
rfi
en c ebutn ew mode fl
sofd efl
fi
very.Inawo r
fldwhe
re
ava r
fi
etyo ffissu es:m eanfingfu fl work,th epu rpo s e
emp floyee
scan manag e mu cho fth e
firfl
fi
vesona
oftheo rgan fi
zatfion,emp floyeeta fl
entd eveflopm en t
hand fuflo
fsma r
tphon eapp s,th eyexp ecte ve
ryefl-
andg row th,r ewa rdsand w efl
flness,th e wo rken v
fi-
em en tofthefi
remp floyeeexp erfi
ence,from wo rkto
ronm ent,fafirn e
s sandfin cflu
sfion,andau th entfi
c
fity
dev eflopm en
ttor ewa rd s
,tob ea cce
s s
fib
fl
eandea sy
among manag em entandfl ead er shfip
.
tou s eonthefi
r mobfi
fl
ed evfi
ce s
.

GETT
INGTHEDESIGNAND
FOCUSONEMPLOYEEFEEDBACKIS
DEL
IVERYR
IGHT
IMPROV
ING
,BUTNOTFASTENOUGH
Inr ecen ty ea rs,w eh fighfl
fightedt rend sr e
flat
fingto
Crea t
fingaho fl
fi
stfi
capp roa
chtoth eemp flo
y e
eexp e-
th eo verwh e
flm edemp floye e,s fimpfl
fifi
catfiono f work ,
rfi
en ced emand sb e
ttertoo fl
sandp rogram stocap -
andd es
fignth fink
fing. D eveflopfinganfin tegra tedem -
tur eemp flo
ye ef eedbackcon tfinuousfl
y.An ewb reed
pfloy
e eexp erfi
en cea c
ro s s mu fl
t
fipfl
ed fim en s
fionsw fi
fl
fl
of pu fl
sesu rveytoo fl
s
,p erfo rmanc e manag em ent
requ fi
re HRand bu sfines sfl ead erstocomb finefin-
too fl
s
,andop ensu r
veytoo fl
sfis makfingthfi
spo s
sfib
fl
e.
sfigh
t sfinafl
flofth e
s earea s.Bu s
fines sand HRfl ead ers
Toda y,22p ercen to fcompan fi
essur veyemp flo
ye es
canfl everag eth eexp erfi
en c eo f ma rke t
fing,p rodu ct

55
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

quar
t e
rfl
yo r mo reoften
,79pe
rcentsu
rve
yempflo
y-
eesannua fl
fl
yorfl e
ss,and14per
centneve
rsu
rv ey
empflo
yee satafl
fl
.
Hfigh-pe rfo rmfing
Th
exp
en
fla
eg
fl
fino
ec
th
to
e
fr
rcha
egu
fl
fl
fla
eng
r emp
e
flo
scompan
y eef
fi
e
eedba
sfa c
ck h
etoda y
e
flps
,fin- compan fiesha ve
cflud
po s
fingsho
eandp ro
r
t
v
com
fid
fing
fingah
sfin d
eafl
th
rfi
v
ywo
fingcu
rk-fl
fi
f
fl
tu
eba
reand pu
flan ce
.Th
r
fi
s
-
foundwa ysto
yea r
,on fl
y23p ercen to fcompan fi
esb efl
fi
ev eth e
fi
rem - enrfichtheemp flo yee
pfloye esa refu fl
fl
yafl
fign edw fi
thth eco rpo ra tepu rpos e
.
And , wh fi
fl
e84p erc en tha v esom ep rog ramto m ea- expe r
fien ce
, fleadfingto
su
so
r e wo
flu
t
rk
fionsa
-fl
r
fi
feba
eex c
flan
efl
fl
en
c
t
e
,ju
.
s
t23p er cen tc fla
fimthefi
r
purpo sefufl
,p rodu ctfi
ve,
Compan fi
esfin Nordfi
ccoun tr
fies,th eAm er
fi
ca s,and
mean fingfuflwo r k.
Cen t
raflEu ropefl
eadth ewa y,w fi
ththo sefinAsfia
,the
Mfidd
fl
eEa s t
,andA f
rfi
cast
fi
fl
fls
fignfifi
cant
fl
yb ehfind.

Ason eforwa rd- thfink

fingreta
fi
flexecu t
fivenoted,W e Wefl
fl
-be fing apps : An ew ma rketo f wefl
fl
-
usedtop r
fio
rfi
tfizeou rs takehoflde
rsa ssha rehoflders ness app sb rfings togeth
e r comp et
fi
t
fions, fi
t-
fi
rst
,cu stom e rss e cond,andemp flo
y eesthfi
rd.W e ness,g roup s,w earabfl
esfin
tegrat
fion
, and m fi-
nowr ea
fl
fi
zew ehadfi tba ckward.I fw eputemp flo
y- cro-fl
earn fingf rom v endors su ch asL fim
eafid
eesfirst
,th e
y fintu rntak ecareo fou rcu stom e
r s
,and andV fi
rgfinPufl
se.
th e
yfinturntak eca reofou rsha reho flde
rs.

Emp floyeeserv ficepflat
forms : Th e
setoofl
sof
-
feranfin teg ra tedemp floyeeexp e
rfi
en cefortrans
-
THERE
SANAPPFORTHAT ac
tfiona flands erv
ficene eds
,fin
t eg
ratfingchatbots
Anexpflo
sfiono
fd fig
fi
tafland mobfi
fl
etoofl
sha
sem e
rged andna tu raflflanguag ep roces
sfingwfi
thca se man-
toh e
flp HRd esfignandd efl
fi
verag reatempflo
yeeex- agem en t
,con t ent manag em ent,andea sy
-to-use
per
fi
enc e
: mobfi
fl
eandw ebpo rta
fl
s
.

Produc t
fiv
fi
tyandco fl
flabora t
fionapps : N ew Whfi
fl
ea fl
flthesetoofl
sa reva fluab fl
e,th efactthatea ch
too fl
sa re mo vfing wefl
flb e yondt radfi
t
fiona flema fi
fl ofth e
s e ma rketsfi
ss epa rat efifl
flu
stratesthatth efo-
tofimp rovep rodu ct
fi
vfi
t yandengag em en t.P rod - cu sonend -to-endemp floye eexp erfi
encefi
ss t
fi
fl
flnew.
uctssu cha sFa cebook s Wo rkp fla
ce,S flack ,M fi- Wfi
thf ewfin tegrat
edtoo fl
s etsonth e mark et
,o rganfi-
cro sof tSk yp efo rT eam s, Goog fl
eG -sufi
t e,and zatfionsha vetob r
fingtog eth erfind ep endent HRand
soflutfionsf romcompan fi
e ssu ch a s Ba s e camp , te chno flogy manag erstobu fi
fldanemp flo
yeeexp er
fi
-
Trefl
flo
,A sana ,and15F fivecansuppo r
tco fl
flabora- en cest ra t
egyandp rogram .
tfi
vet eam -c entrfi
c wo rkandof e
rengag fingp fla
t -
form sfo rfl
ea rnfing,goa flafl
fignm en t
,p erforman c e THECENTRAL
ITYOFTHE
manag em ent,andt radfi
tfiona fl HRp roces se s. EMPLOYEEEXPER
IENCE

Engagemen tandfeedbackapps : Newpu fl

se Lookfinga crossafl
fl10t rend sw ed fi
scu s sthfi
sy ear,
surv
eytoofl
sa reflood
fingth
e marke
t,rep
fla
cfing fi
t
sc fl
eartha t emp flo
yee exp e
rfi
en cefi s ac entrafl
trad
fi
t
fiona
flannua
flengagementsu
rveys
. th em efin20 17
.L ead ershfip
,o rganfizatfionst ructur e
and t eams, career mob fi
fl
fi
ty,fl
ea rnfing,d fi
ve r
sfi
ty,
Performance managemen t apps: An ew
emp floymen tbrand ,and HRs e
rvfi
c es,a fl
flaf ectan
breed o f con
tfinuous p erformance manag e-
emp floyee
sexp e
rfi
en ce.
mentp roduc
tstha tfin
cfludef eedba
cktoo fl
shas
eme rg
edf romv endorssu cha sR efl
ekt
fiv
,B et-
terWo rks
, Zuga ta, H fighground, Wo rkboard,
andSu cces
sFac
to rs.

56
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

H
figh
-perform
fingcompan fi
esha vefoundwa ystoen- fasterrout
es,
19
andexp erfi
en cec enterstoh e
flpcu s-
r
fi
chtheemp floye
eexp er
fi
en c
e,fl
eadfingtopu
rpose
fufl
, tom ersexper
fi
en cea
fl
flthed fig
fi
taflso
flu
tfionsa
va fi
flab
fl
e
p
rodu c
tfi
ve,m eanfing
fuflwork. throughFo rdau tomob fi
fl
esandconn ectedefl
ect ron-
fi
cs.
Inno vatfive compan fi
esflookto emp flo y eesth em -
sefl
vesfo rfinsp fi
ratfion.Cfisco,
8
IBM , GE ,9
Afi
rbnb ,10
Th e sechang e s
,d rfi
venb y CEO Ma rk F fi
eflds,a flso
and man yo th e rcompan fi
esha veu sedha cka thon s requ fi
reachang efinth e wa yex e
cu t
fi
v esth finkabou t
toco fl
fl
ectemp floyeefideasandd esfignn ewapp roa ch- th efi
rp eopfl
e.A sth ecompan y mo ve
sf romap rodu ct
estop e r
forman ce manag em en t, wo rkp flac ed esfign, tocon sum erfo cu sfinfit sp rodu ctsands e rvfi
ces,fit
ben efi
ts,andr ewa rd s
.Th e seop en,co fl
flabo ratfi
veap- fi
sa fl
so mo vfingf romap rodu c
ttoemp floy e eexp erfi
-
proa che sengag eemp floyeesd fi
rectfl
yfind esfignfinga en c efo cusfinfitswo rkfo rceso flut
fions
. Wh fi
fl
eFo rdfi s
pe r
f ectemp floye eexp e
rfi
en ce
. ta ckfl
fingth fi
sa cro ssa fl
flfi
tsco r ebu sfinessp ro cess es,
th e HRt eamfi sfleadfingth e wa y
,flookfingtod efl
fiver
Man yfleadfingfi rm sa refin co rpo ratfingd esfignth fink-
hfigh-fimpa ct,finno va t
five wo rkfo rceso flut fions and
fingtofimp ro veth eo vera fl
flemp floye eexp er
fience.
exp erfi
en cestha tfimp ro ve wo rkers
flfi
v es .A sF efl
fi
-
Nfik
e, Commonw eafl
th Bank o f Au strafl
fia,T e
fl
stra,
cfiaF fi
eflds
,g roupv fi
c ep r esfiden t, HRandco rpo ra te
Deu tscheT efl
ekom ,ands e v erafl o
th ercompan fies
se r v
fi
c es,pu tsfit,Ou rm fissfionfisto mak eemp floy-
ha ver edesfignedth e
fironboa rdfing
,r ecru fi
tm en t
,and
ee sfl
fi
v esb e
tt erb ychang fingth ewa yw eth finkabou t
emp floyees efl
f- serv
fi
c eapp fl
fi
ca t
fions.Inea chca se,th e
wo rk,f e e
flabou two rk,andth ewa yw edoou rwo rk
compan yd eveflopedan ews e
to f mob fi
fl
eapp s,n ew
dfif eren t
fl
y.
us erexp erfienc es,orn ews er v
ficed efl
fi
ve ryso flu
tfions
tofimp rov eands fimp fl
fi
fyflfi
fea t wo rk. 1
1
HRshou fld Fo racompan ysoe stab fl
fi
sh ed,g flobafl
,andcomp fl
ex,
fl
eadth esecon versatfions. th fi
sfi
sno tea sy,andth eon fly wa ytor evoflu
tfionfi
ze
th eemp floye eexp e rfi
en cefistop ra ctfi
ced es
fignth fink-
Compan fie
sa r e nowca refu fl
fl
ys tud yfingth e wo rk-
finga ts cafl
e.A spa rto fFo rdsb road HRt ran sfo rma -
pfla
c efit s e
fl
f
,s eek
fing a fl exfibfl
e,co fl
flabo ratfi
ve, hu-
tfionfin
fi
tfia
tfive(wh fi
chfin cflude sfimp fl
em entfingan ew
man fi
stfi
cen vfi
ronm ent.Fa c ebook sn ewcampu sfis
gflobafl HR op era tfing mod efl andt echnoflogyp flat-
beau tfi
fu fl
,p ersonafl
fi
zed ,and fi fl
fl
ed w fi
th p flacesto
fo rmandfo cusfingond figfi
taflHRapp s)
,thecompan y
ea t
,co fl
flabora te
,ex ercfi
se,and wo rktog e ther.12
Ap-
emba rk edonag floba flfl
fi
st enfingtou rtound e
rs tand
pfl
eIn c., Goog fl
e,Lfink edIn , and wo
13
rkp flaced esfign
compan fie
ssu cha sG en sfl
e r
, 14
Ste efl
ca se
,15
andL e es
-
man16 ha vefin t
rodu c edfinno va t
fiven ew wo rkspa c es
tha tb rfingtog ethe rr ecr eatfion ,co fl
flabo ra t
fion,and
findfi
vfidua flwo rkfinno ve
flwa y s.17

Le
sson
sfromthef
ron
tfl
fine
s
Ford Mo torCo .
,w fi
thnear
fl
y200 ,000emp floye es
,fi
s
gofingthroughat rans
forma t
fion
,wfi
tha m fi
ssfionto
mak ep eop
fl
esfl
fi
vesbet
terb ychangfingth
e wa ythe
worfld move
s.

W
fithafo cu sonfinno vat
fion ,Fo rdfi sexpand fingfit s
bu sfin
e ss mod efltofo rt
fifyandt ran sformfi t sco r e
au tomo t
fivebu s
fine
ss wh fi
fl
eg row fingfinth ea r ea so f
efl
e c
t r
fifi
catfion,autonom y,and mob fi
fl
fi
ty.Th es efinno -
va t
fionsa reb roadandd e ep,fin
cfludfingfin ve
s tm en ts
finau tonomou sv ehfi
cfl
es, mob fi
fl
eapp stofa cfi
fl
fi
tat e
ca rsha r
fingandpa rkfing(Fo rdPa ss),18
bfigda taso flu
-
tfionstoh eflpp eop
fl
efindop enpa rkfingspa c e sand

57
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

wha tfi
sefect
fi
v eand wha
tfi
sprob
fl
ema
tfi
cfinfi
tsem- fin
toth ree cu stom erg roup s( emp floyees
,p eop fl
e
pflo
y eeexp
erfi
ence
. fl
ead ers
, and bu s
fin
ess/un fion/wo rk s coun cfi
flflead-
ers),andd eveflopedas etof mo rethan30cu stom e r
-
Ove rth eflasty ea r,sta r
tfing w fi
thath r ee
-w e ekg flob-
orfi
en tedmom en tsthat ma tterfo rea cho fth es e
afl peop fl
es tra teg yflabfin wh fi
ch HRfl ead ersf rom
th rees egm ents.Th esemom ents w er ed e
v efloped
aroundth eg flob epa rtfi
c
fipat edandtha tfincflud ed
asp ersonaflstat em ents
,su cha s enab fl
fing metob e
revfiew sw fi
thF fi
efld
sandth eex ecu
tfi
v et eamFo rd
su cce ss
fuflfinan ewro fl
e, refin
fo r c
fing m yfimpa ct
dev eflopedan ewp eop fl
es tra tegy, HRv fis
fion
,fin t e-
th roughf e edba ckandd eveflopm en t,
andknow fing
grat edp flan,andbu sfinessca s e.A spa rtoffi
t sefo rts
wh ereIs tandandtha tm yp e r
sp ec tfi
ve sa r
eva flued .
tod efin efi
t sv fi
sfion,th e HRt eamd epfloyedacompa -
Th roughth esemom ents,th e HRt eamfi s now
nyw fid epo fl
fl
fingp ro cesstha tfletemp floyeescon trfib-
wo rkfingtoc r eates fimpfl
er,fin teg rat ed,cu stom e r-
ute fideas,sha r eth efi
rexp erfi
en ce s
,andra teandrank
fo cus edp ro c
es s e
sandtoo fl
s.
whfich HRp rodu ctsands er v
ficesth eyf e
fl
tw e re mo st
fimpo rtan t
.Th ecompan ya fl
socondu ctedwo rk shop s Fordfoundtha t man yemp floy e esf e
fl
ttha tp eop fl
e
aroundth e wo rfld,at tend edb y mor ethan200 HR pro cess esw ereo v erfl
yadm finfi
stra tfive,comp fl
ex ,and
fl
ead ers,andfl e verag edr egfionaflfocu sg roup sw fi
th nota flwa y su s efu
flfing et
tfingth efirwo rkdon e
.P eop fl
e
emp floyeesandp eop fl
eflead e rsa cros safl
fla r
ea so f fl
ead e
r sf efl
ttha t HRbu sfinesspa rtn ersw e reo ver-
Ford sbu sfines s
. wh e
flm edb yop eratfionafltask s
,n ega tfi
veflyfimpa ctfing
th etfim eth e ycou fldsp endengag fingandd ev eflopfing
Asar e
su fl
to fth fi
sbroadandop enf e
edbackp ro c
ess
th e
firteam s
.Toadd r e
ssth esefissu es,th e HRt eamfi s
(thfi
swa sth efir s
ttfimeFordhaddon eth
fi
sonsu cha
nowd ev eflopfingp rodu c
t sands er vficestha ta r e mo re
wfidescafl
e),th e HRt eamfi
sflea
rnfingaboutwha tem-
fin
t egra tedandfo cu sedonth eemp floye eexp erfien ce,
pflo
y eesr eafl
fl
y wan t
, whatp robfl
em sandcha fl
fl
eng es
tooflstha ta re mo refintu fi
t
fiveandu ser-frfi
end fl
y,an
th eyfa cea t wo rk,andhow HRcanb et
t e
renab fl
e
fin
t eractfion mod efltha ta fl
flowsth e wo rkfor cetofin -
andempow erth emfinthefi
rda y-
to -daywork.
tera ctw fi
th HRth rough mu fltfipfl
e chann efl
s, and
Toturnthfi
sde
sfignth
fink
fingproc
essfin
toac
tfionab
fl
e prog ram stha ta refi tfo rpu rpo se. Itfiswo rk fingto
resu
fl
ts,theteamth ens egmen
tedth e workfor
ce sfimpfl
fi
fye ver yth
fing HRdo e
s.A fl
flo fth fi
sfisa fim eda t
fimp ro vfingth eemp floye eexp e
r fi
en c eandf re efing HR
prof essfiona fl
stosuppo rts trateg fi
cbu s
fin essn eed s.

Thfi
sd esfignthfink
fingfisfofld
fingfintoth ecompan y
s
fou r- y
ea r HRt ran sformatfionp rogram , whfi
ch wa s
Byfo cu s
fingonthe app ro ved b ecau seo ffit
ss trong a fl
fignm entw fi
th

emp floyeee xpe r

fien ce, Fo
p
rd
eop
s bu
fl
es tra
s
fin
t
e
eg
s st ran
yandth
sforma
e HRt
tfion ag
ran sforma
enda
t
. Fo
fionar
rd
enow
s

HR fleade rscan con sfide

r edfin
t egrafltothecompan y
sfo cusonfinno-
vatfionandan ewwa yo fdofingbu s
fines s.
fimp ro veemp floyee
Man ycomp flexfi
tfiesr ema fin,o fcou r
s e.Fo rd
s wo rk-
engagemen t,empowe r fo rcefisflo ca tedfin mo r ethan40coun tr
fi
e s
,ea ch

team sand fleade rs, wfi

fa
th un
ctur
fiqu
fingp
eflo
flant
ca flr egu
sandflabo
fla
tor
rr
yn
eflat
e ed
fion
s.S
sva
fin
ryf
c
e manu-
romflo ca-
andde ve flopwo rkfo rce tfiontoflo
andflo cafl
ca
fi
z
tfion,d
edfin man
esfign edso
y wa ys
flu
.Th
t
fion s mu
ecompan
stb efl
yfi
ex
ssh
fibfl
fi
f
e
t-
soflutfion stha tw fi
fl
flbe fingfi
tso rgan fi
za tfiona flfo cusf romth ema trfixtoa
n etworko ft eam s, comp efl
fl
fing HRtoflooka tn ew
usefu flandcompe fl
fl
fing wa ystofa cfi
fl
fi
taten etwo rk s,co fl
flabo ra tfion,coa chfing,

toemp floyee s. andca

ofcou r
r
s
e
e
er mob
, mak
fi
fl
fi
fingp
tytoa
ro ce
fl
flowfa
ssess
st
fimp
erfinno
fl
efisha
vat
fion.And
rdfinfi
t sefl
f
wh enth ecompan yop era teson mu fl
tfip
flecon t
finen ts

58
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

andd eve
flopsa wfiderang eofprodu
cts
,suba
ssem- Cons fiderexper fiencesfortheen t
fire work-
bfl
fi
es,ande fl
ect
ron
ficoferfing
s. force :A fl
flsegm en t
so fthe wo rkforce candfi-
da te
s,fu fl
fl
-tfim
e,pa r
t-tfim
e,fr ee
flan c
ers,g figem-
Thefle ssonf romth eFo rdexp erfiencefiss fimp fl
e:B y
pfloy
e es, ande ven ,o ften
,a flumn fiwfi
fl
flexpec
t
focu sfing onth e emp floyee exp erfi
en ce, HRfl ead -
efl
em en tso fth eemp floyeeexp erfi
encetob ede -
erscanfimp ro veemp flo yeeengag em ent,empow er
sfignedtoa ttrac
tandengag eth em .
team sandfl eaders,andd eveflopwo rkfor ceso flutfions
tha tw fi
fl
flbeu s e
fuflandcomp efl
fl
fingtoemp floy ees.A s Look ou tsfide: U sefin
fo rma t
fionf
rom G fla
s s
-
Fordcon t
finu estoa cc e
fleratefitst ran s
fo rma tfionfin to doo r,L finked In, and o therstospo ta r
easo f
ad fig
fi
taflen terprfi
sefo cu sedonfimp ro v
fing mob fi
fl
fi
ty oppo rtun fi
ty and w eakness
.V fi
s
fitpee
rcompa-
soflut
fion sa roundth e wo rfld
,th et ran sforma tfiono f nfi
esandflookfo rfreshfideasabou thowtor e-
thecompan ysemp flo
y e eexp erfienc ew fi
fl
flbec rfi
tfi
cafl de s
fignth eemp flo
ye eexpe r
fi
en ce.Inv
estmen ts
toth ecompan y
ssu c ces s
.20
finb enchma rkfingg enera
fl
fl
ypa yforthemsefl
ve s
man yt fim eso v e
rfinp roduct
fiv
fi
tyandar educt
fion
fintu rno ver.
S
tar
the
re
En fl
fis
tC -sufi
te andteamfleadersuppor t:
Efleva te the emp floyee exper fience and Th efinvoflvemen to fsenfiorex ecutfivesandt eam
makefi t a pr fiorfi
ty : R ecogn fiz
etha tth efinte- fl
ead ersfi
sc r
fi
tfi
cafl
,asda fi
fl
y manag em entanden -
gra tedemp flo
y eeexp erfiencefisa sva fluabfl
eand gag em en tfimpac ttheov erafl
flemp floym entbrand
.
canha veas mu ch(o r mo re)o fanfimpa c
ta sth e Sen fio
rflead er
scanb ea ccoun tab fl
efo rtheem-
cu stom erexp erfi
en ces t rategy.A r
tfi
cu flatea d fi
f- pfloyeeexp er
fi
en c ethroughgoa fl
s
,r ewa rds
,and
fe ren tfia
tedemp flo
y eeexp erfi
en ce
,anden sur efi
t oth erp erforman ceprogram s
.
coo rd finatesafl
fla sp ectso fth e wo rk, wo rkp fla
c e
,
andwo rkforceexp erfi
en c e
.In cfludeth econ cep ts Cons fiderthefimpac to f geography : E ven
ofw efl
flnessandw e
fl
fl
-b efingfinyou rst rat egy. thoughth et rendfi
sg floba
fl
,su cc e
s sfu flapproa ch-
esw fi
fl
flvar yb ygeog raph y
.In terna tfionaflcompa -
Desfigna te a sen fior fleader or team to nfi
esshou fldund erstandcu fl
tu rafldfif eren cesfin
ownfi t: A ssfignas enfiorflead erforemp floyee howemp floy
e esp ercefi
veth e wo rkexp e
rfi
enc e
.
expe rfi
en ce and o rch estra t
eth efun c
tfionso f Cufl
tu r estha ta re mo reco fl
fl
ectfiv
eo rg roup -
fo-
engag em en t, fl ea rnfing, ca re er d e
v e
flopm ent, cus edr equfi
red fif
er entengag em en tp rogram s
organ fi
za t
fionafl d esfign , ana fl
ytfic
s, and cu fl
ture thantho sethata re mo refindfi
vfiduafl
- focu sed.
fin
toacoo rdfina tedt eamsotha t HRcanfo cus
onth een tfireemp flo yeeexp erfi
ence
.P rog ram s Measurefi t: Mo veb eyondannua florb fiannua fl
sucha sflead e rsh fip d eveflopm ent,per
fo rman c
e engag em entsu rveystor eguflar pu fl
sesu r ve ys
manag em en t, wo rkp flaced es
fign, andr ewa rd s andop enf e
edba cks ystem s
.U secand fidat efin-
nowfa fl
flfintoth e doma fin ofth efin
teg rated tervfiews,s tayfinterv
fi
ew s,ongo fingp erfo rman ce
emp floye eexp e rfi
en ce. con v e
rsa t
fions
,andex fi
tfin t
er vfi
ew sa s wa ysto
bufi
fldacomp fl
ete,reafl
-tfim eund ers tandfingo fth e
Embrace des fignth finkfing
: S tud y,fl
fi
stento
, fi
ssu esyou remp flo
yee sfa ce.Con sfid
erfins tfi
tutfing
andfl
earn wha temp floyeesa redo fingever yday anemp flo
y een etp romo t ers co re, wh fi
chy fi
eflds
anddfi
sco vern ewwa ystos fimpfl
fi
fywo rkandfim- on enumb eronth evaflueo fth eemp flo
y eeexp e r
fi-
pro
vep rodu ct
fi
vfi
ty,p erforman ce, and engag e- en cetha tcanb ereguflarfl
ym easu r edandt ra ck ed.
men
t.D e ve
flopemp flo
y eep ersona sandu seth em
todev e
flopjourn ey map s.

59
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

FASTFORWARD
Inawo rfldbe fingt ran sfo rmedb yd fig
fi
taflte chno flogfie s(
The resanappfo rtha t),
fincrea sfingt ran spa ren cy( Wha tdoe sG flassdoo rsa yabou tu s?)
, andther fi
sfingdemand
fo rtaflen tedp ro fes s
fiona fl
sandwo rke rsw fi
thfa st- chang fingsk fi
fl
fls
,emp flo
yeeexpe rfience
w
fi
fl
flbe comean fincrea sfingfl
y fimpor tan td fimen sfiono fcompe t
fingforandengag fing
you rwo rkfo rce.Emp floyeeb randandrepu tat
fion thes tor ytha tem pfloyee s finthe
exte rnaflwo rfldtefl
flabou tyou rcompan y
semp flo yeeexpe r
fiencew fifl
flbeac r
fi
tfi
ca fl
compe tfi
tfi
ved fife ren t
fiato r.Ju stascompan fie
snow mea su recu stom e rexpe rfience
th roughne tp romo tertoo fl
s,so c
fia
fl med fia mon fi
to rfing,andcu stom ersegmen tatfion,
sow fi
fl
flHRr figorou s
fly mon fi
to rthehea fl
thandp rodu ctfi
vfi
tyo f fi
tsemp flo yee s.Rea fl
-tfime
feedba cktoo fl
sw fi
fl
flexp flodea spu flsesu r ve ysanda flwa ys-onfeed backs ystem sbe come
commonp fla ceandthedefin fi
t
fiono femp flo yeeexpand s. Wew fi
fl
flde s
fignand mon fi
to r
theexpe rfien ceo fcon tra cto rs
,con tfingen t
,andg figwo rke rstoo .

F
figu
re5
.Emp
floyeeexpe
rfience
:Ofldru
fle
svs
.newru
fle
s

O
fldru
fle
s Newru
fle
s

Emp floyeeexper
fiencedefinedasahofl
fi
stfi
cvfiewo f
Empfloyeeexpe
rfien
cedefinedbyannua
flengagemen
t
fl
fi
fea t work
,requfi
r
fingconstan
tfeedback ,actfion
,and
su
rvey s
mon fi
to r
fing

Cu
fl
turefi
satop
fi
conthecompany webs
fi
teand Companyu se stoofl
sandbehavfio
rsto measu
re,afl
fign,
pe
rhap sonthe wafl
fl
,butno
t mea
suredordefined andfimprovecu fl
turedur
fingchange, M&A
,ando the r
th
roughbehavfior ma
jorfin
fi
t
fia
tfives

Compan fie
shavesomeonere sponsfib
flefo
rthe
Compan fieshavease r
fie
so fHRfleade
rsa
cross
comp fle
teemp floyeeexper
fience,focu sedon
rec
rufi
t
fing,flea
rnfing
,rewa rds
,engagement,ando
the
r
empfloyeejourney s,expe
rfien
ce s,engagemen t
,and
HRservfi
ce s
cu
fl
ture

Compen sat
fion
,benefi
ts,rewa rd
s,andrecognfi
tfion
Compensa
tfion
,benefi
ts,andrewa rd
sa re managed
de s
fignedto makepeop fle
sfl
fi
febetterandbaflance
w
fi
thafo
cusonben chma rk
fingandfa
fi
rness
finan c
fia
flandnonfinan
cfia
flbenefits

Compan fie
shaveanfin teg
ratedp rog
ramfo r
We
fl
flne
ssandhea fl
thp rogramsa
refo
cusedonsa
fety
emp
floyee wefl
fl
-be
fingfocusedontheemp floyee
,her
and manag
fingfin
su rancecos
ts
fam
fi
fly
,andhe ren t
fi
reexperfien
ceatfl
fi
feand work

Rewa rdsafl
sofinc
fludenonfinancfia
flreward s
: mea
fl
s
,
Rewa
rdsarede sfignedtocove
rsafla
ry,ove
rtfime
,
fleave s
,va cat
fionpofl
fi
cy,fi
tne
ss,and we fl
flne
ss
bonu
s,benefi
ts,ands tockopt
fion
s
prog ram s

Theemp floyeeexpe r
fiencep fla
tfo
rmfisde s
figned,
Empfloyeesefl
f
- se
rvfi
cefisv
fieweda
sate chno
flogy
mob fi
fle
,andfin c
flude
sd fig
fi
taflapp s
,prescr
fipt
five
p
fla
tformtha t make sfi
teasytocompfle
teHR
soflutfion
sba sedonemp floyeejourneys,andongo fing
t
ran sact
fion
sandrepo rts
commun fi
cat
fionsthatsuppo rtandfin
spfi
reemp floyees

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

60
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

ENDNOTES

1
. W
fik
fipedfia
,Ne tPromo ter
,https
://en.w fik
fipedfia
.org
/w fik
fi
/Net_Promote r
. NetP
romotera sksas fimpfle questfion:
Onas cafleofze rototen ,howfl
fike
flyfi
sfityou wou fldrecommendth fi
scompanyasap fla
ceto wo rk ?
U sfingth fi
s
que st
fion,o rgan
fizat
fionscanso r
temp floyee sfintopromo te
rs,pas
sfives,anddet
racto
rs,sfim
fi
fla
rtothefiden t
fica
fl
que st
fionu sed wfide
fly w
fi
thcustome rs.

2
. JoshBers
fin
,Becomfing
fi
rre
sfi
stfib
fle
:Anew mode flfo
remp floyeeengagemen t
,D
eflo
fi
t
t eR
evfi
ew 16,January26 ,2015
,
ht
tps
://dupres
s.de
flo
fi
tte
.com/dup -us-en
/de
flo
fi
t
te-revfiew
/fi
s sue-16
/empfloyee
-engagemen t
- s
tra
tegfie
s.h
tmfl
.

3
. Be
rsfinbyDe
flo
fi
t
tep
rop
rfie
taryre
sea
rch w
fi
thG
fla
ssdoo
r.

4
. Ka
teTay flo
r,Ch
fi
ck-fi
fl
-Afi
sbeat
fingeverycompe tfi
torbytrafin
fing worker
stosayp fleaseandthankyou
,
Bu
sfin
ess
In
sfid
er,O ctobe
r3 ,2016 , www
.bu s
fine
ssfin
sfide
r.com /
chfi
ck-fi
fl
-a-
fi
s-the-mos
t-po
fl
fi
te- chafin
-2016-10
.

5
. De
flo
fi
t
teandFa
cebook
,T
ran
sfi
t
fion
fingtothefu
tureo
f wo
rkandthe wo
rkp
fla
ce,
Novembe
r2016
.

6
. Bu
reau o
fLabo
rStat
fi
stfi
cs,Ove
rvfiew o
f BLS p
rodu
ctfiv
fi
tys
tat
s, www
.bfl
s
.gov
/bfl
s/p
rodu
ctfiv
fi
ty.h
tm,a
cce
ssed
De
cember21
,2016
.

7
. Pro
jec
tTfime Of,Thesta
teo fAm e
rfi
canva ca
tfion2016
:Howvaca
tfionb
ecam eaca
sua
fl
tyo
four wo
rkcufl
tur
e,p.6
,
www.pro
ject
tfimeof
.com/s
fi
tes/de
faufl
t/fi
fle
s/PTO _SoAVpe
rcen
t20Report_F
INAL
.pd
f,a
cces
sed O
ctobe
r6 ,2016
.

8
. Jeanne Me
fi
ste r
,Cfi
sco HRbreakathon:Refimag
fin
fingtheempfloyeeexpe
rfien
ce,
Fo
rbe
s, Ma
rch10
,2016
, www
.
forbes
.com/sfi
tes/
jeannemefi
ste
r/2016/03
/10 /
the-c
fisco
-hr
-breakathon/
.

9
. Exe
cut
fiveconve
rsa
tfion
swfi
thau
tho
rs.

10
. Ben Whfi
t
ter,Bye
, bye
, humanre
source
s,L
finked
In,Ju
fly 27
, 2015
, www
.fl
finked
fin
.com
/pu
fl
se/bye
-human
-
resou
rces-ben
-whfi
t
ter
-%E6%9C%AC%E7%BB%B4%E7%89%B9 .

11
. Exe
cut
fiveconve
rsa
tfion
swfi
thau
tho
rs.

12
. ToddC
.Franke
fl
,Whatthesephoto
so fFacebook
snewheadqua
rte
rssayabou
tthefu
tureo
f wo
rk,
Wa
shfing
ton
Pos
t,November30
,2015,ht
tp:
//wpo.
st/93cX2
.

13
. Exe
cut
fiveconve
rsa
tfion
swfi
thau
tho
rs.

14
. Gensfle
r, 2013U.S
.workp
fla
cesurv
ey:K
eyfind
fing
s,2013
, www
.gensfle
r.com
/up
fload
s/do
cumen
t/337
/fi
fle
/2013
_US
_
Workpfla
ce _Su
rvey
_07
_15_2013.pdf
,ac
ces
sedDe cembe
r21,2016
.

15
. S
tee
fl
ca se
,Boo st
fingempflo
yeeengag
em en
t, Novembe
r12
,2014
, www
.stee
fl
case
.com
/fin
sfigh
ts/a
rtfi
c
fle
s/boo
stfing
-
emp
floyee-engagement-pfla
ce-ma
tte
rs/
.

16
. Leesman, Leesman_
rev
fi
ew, 2016
, http
:/
/or
fig
fin
.mfi
sc.page
sufi
te.
com
/pd
fdown
fload
/51d9a04a
-9157
-480a
-bef
-
e6e5aa71d882
.pdf
,acces
sedDecembe
r21,2016.

17
. Ker r
fi Hughe s
,16s t
fimufla
tfingde sfignoficestos t
fi
rthesense s
,C rea
tfiveB floq,Februa
ry19
,2016, www .creatfive
-
b
floq.com /desfign /de s
fign
-ofi ces
-912828 ;seea fl
so JohnHagefl
,JohnSee flyB rown ,andTamaraSamoyflova
,Wo rken-
v
fi
ronm entrede sfign:Acc e
fl
era teperfo rman c
eth roughta fl
ent
,Deflo
fi
tteUn fiversfi
tyPress
,June3
,2013
,ht tps:
//dup re ss
.
deflo
fi
tte.com /dup -us
-en /top fi
cs/
taflent/work-envfironmen t
-redesfign
.htm fl
.

18
. Fo
rdpa
ss,Home
, www
.fo
rdpa
ss.
com
/,a
cce
ssedJanua
ry30
,2017
.

19
. K
fi
rstenKo
rosek
,Fo
rd
spflan
stodo mo
rethanju
stse
fl
flca
rs,
Fo
rtun
e,Janua
ry12
,2016
,ht
tp:
//fo
r.tn
/1mS
tuQp
.

20
. Conve
rsa
tfion
swfi
thFo
rdsen
fio
r managemen
t,Novembe
r2016
.

61
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

AUTHORS

Jo
shBe
rsfin
,Be
rsfinbyDe
flo
fi
tte
,De
flo
fi
tteCon
sufl
t
fingLLP |jbe
rsfin@de
flo
fi
tte
.com

JoshBersfinfoundedBe rs
fin&A sso cfia
te s,nowBe rsfinbyDe flo
fi
tte
, fin2001top ro v
fideresea
rch
andad v
fi
sor yserv
fice sfo cusedonco rpo rateflearnfing.He fi
saf requen tspea kerat findus
try
event
sandapopu fla
rb flogger
.Be r s
finspen t25yea rsfinp rodu c tde veflopment
,p rodu c
t
managemen t
, mar ket
fing,andsa fleso fe -
flearn
fingando the ren terprfisetechnoflog
fies
.Heha s
aBSfinengfineer
fingf romCo rnefl
fl
,an MS fineng fineerfingfromS tanfo rd,andan MBAf romthe
HaasSchoo flo
fBu s
finessa ttheUn fi
ver s
fi
tyo fCa fl
fi
fornfia
,Be rke
fley.

Ja
sonF
flynn
,De
flo
fi
tteCon
sufl
t
fingLLP |ja
sflynn@de
flo
fi
tte
.com

JasonF fl
ynnflead sDe flo
fi
ttesgflobaflRewa rdsp ra c
tfi
ce.Heha s morethan20yea rso fconsu
fl
t
fing
experfien ce
,he flp
fing mu fl
t
finat
fionaflorganfi
zat
fion sde sfign
,de fl
fi
ver
,commun fi
cate
,and manage
tota
flrewa rdsp rog ram stosuppo rtthefi
rbu sfinessandta flents
trateg
fie
s.Ffl
ynn
sb roade
rHR
consuflt
finge xpe rfience fin
cflude ssuppo rt
fingtaflent managemen t,HRtran s
fo rmat
fion
,andothe r
humancap fi
tafl
fin
fi
tfia
tfi
ve s.

A
rt Ma
zor
,De
flo
fi
tteCon
sufl
t
fingLLP | ama
zor@de
flo
fi
tte
.com

Art Mazo r fi
sDe flo
fi
t te
sg flobafl
fleade rfo rHRSe rvfi
ceDe fl
fiver yandathough t
fleade rfinHR
transfo rma t
fions trateg y.Heco fl
flabora teswfi
thg flobaflcfl
fien tstoa chfievebu s
fines s
fimpa ctwfi
th
afocu sont ran sfo rmfinghumancap fi
tafls
tra
teg fie
s,p rog ram s
,andse r v
fi
ces
.W fi
thaba flance
ofst
ra teg fi
cp flann fing
,ope rat
fing mode flando rgan fi
zat
fionde sfign
,pro cesstran sforma tfion
,
techno flog ydep floymen t,go ve rnan ce,andchange managemen t, Ma zorheflpsgene rate
tangfib
flere su fl
tsth rough finno vat
fiveandp ragma t
ficsoflutfions.

Ve
rn
fi
ca Me
fl
fin
,De
flo
fi
tteSC | vme
fl
fian@de
flo
fi
tte
.com

Ve rnfi
ca Me fl
finfistheHumanCap fi
taflp
rac
tfi
ce fleade rforDeflo
fi
tteLATCOandtheg flobafl
fleade ro fDeflofi
t
tesCufl
tu rep ra ct
fi
ce.Sheha s mo rethan20yea rso fcon su
fl
t
finge xpe r
fience
,
spe cfia
fl
fi
zfing
finflarge-s
caflegfloba flt
ran sfo
rma t
fionp roject
s. Mefl
fin
swo rkfocuse sprfimarfi
fl
yon
cufl
tu rechange ,fleadershfipafl
fignmen t,commun ficat
fion
,HR,andta flen
ts t
rategfie
s.

CONTR
IBUTORS
Dav
fidB
rown
,Afly
sonDa
fi
chend
t,Rob
finE
rfi
ckson
,Dav
fid Ma
fl
flon
,Yve
svanDu
rme

62
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

Pe
rfo
rmance managemen
t
P
fla
yaw
finn
finghand

Overthefla stfiveyea rs
,o rgan fi
zatfionshaverad fi
cafl
flychangedthe waythey mea sure,
eva
fluate,andre cogn fi
zeemp floyeepe rformance.Today ,w fi
th mu chfin
fi
tfia
flexperfimen-
tat
fion,con tfinuouspe rforman ce managemen tp rac t
ficesarebe fingdep floyedonaw fide
sca
fle. Whfi
fleno tafl
flthetoo fl
sa refinp fla
ceateve ryo rganfi
za t
fion,thenewp rac
tfi
ce sare
becom fingc flea
rerand mo res tanda rdfi
zed
,andtheya redefinfi
te fly workfing.Agfi
flegoa fl
managemen t,check -
fins,andcon tfinuou sfeedba cka rebe com fingcommon ,andnew
mode
fl
sofeva
flua
tfionandrewa
rdsa
rebe
fingadop
tednex
t.

Therede s
fignofpe r fo
rman ce managementfi
spfi
ckfingupspeed
:79pe r
cen
tofex-
ecu tfive
sratefi
tah fighprfio
rfi
ty,upfrom71percentth reeyea
rsago
,wfi
th38per
cen
t
cafl
fl
fingthep robflemve ryfimportant
.

Companycapabfi
fl
fi
t
fie
stofimp flemen t pe
rfo
rman ce managemen t havefimproved.
Ourresear
chshow so rgan
fi
za tfion
sare10pe r
cen t mo recapabflethanthey we re
fin2015
,and mo sta reheav fi
flyfocu
sedonre t
rafin
fingfleade
rstofimp flemen
tagfi
fle
,
deve
flopmen
tafl managemen
tapp
roa
che
s.

Thefimpa ctofthesenewpe rfo

rman ceprac t
fi
ce sfi
sh figh
:90pe rcento fcompan fie
s
thathaverede s
fignedpe rfo
rman ce managemen tseed fi
rec
tfimprovemen tsfinen-
gagemen t,96percentsaythep rocesse
sa res fimpfle
r,and83pe rcen tsaytheysee
thequa fl
fi
tyofconversa
tfionsbetweenemp floyee sand manage rsgofingup.
1

T
HE p er
fo rman c e manag em ent(PM )r e voflu- AS WORKSH
IFTS
,SODOESPM
tfionfisfinfu fl
flfl
fight
.A cro ssafl
flfindu st
rfi
e sand
g eog raphfi
e s
,compan fi
esa rer e evafluat
finge v- Whyfi
sther e
fin
vent
fion ofp e
rfo rmanc
e manag
e-
erya sp ecto fth efi
rp rog ram s,f romgoa fl
-sett
fingand men
tsofimpor
tant? Qufi
tes
fimpfl
y,becau
seth
e way
evaflua t
fionto fincen tfi
v esandr ewa rds.O rganfi
za tfions weworkhaschanged
.
area fl
fignfingth esechang estobo thbu sfinessstra t egy
Th etradfi
t
fiona fl end -of-y
ear app rafi
safl
,d esfigned
andth eongo fingt ran s forma tfionof wo rk. Wh fi
fl
ea fl
fl
finthe1970 s,fi
sc fl
ea r
fl
y notef ectfi
vean ymo re.In
theso ftwa retoo fl
sa r eno th er ey e
t,th e refi
se vfiden c e
20 15
,ourG flobafl HumanCap fi
taflT rendsr es earch
thatth en ewru fl
eso fp e
rforman ce manag em en ta r e
show edtha t82p ercen tofcompan fiesrepo r
tedtha t
und er stoodandwo rkfingw efl
fl
.
performanc ee va
fluat
fionsw ereno two rththetfim e
.A

65
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

F
figu
re1 .Perfo
rmance managemen
t:Pe
rcen
tageo
fre
sponden
tsra
tfingth
fi
strend
fimpo
rtan
t
o
rve ryfimpor
tan
t

Percen
tagesfin
se
fle
c tedcount
rfie
s:
H
fighe
r% Lowe
r%
Canada 71
Ind
fia 91
B
raz
fi
fl 87
79 Ne
the
rfland
s
Mex
fi
co 86
Ch
fina 85
Be
flg
fium 61 Spa
fin 82
UK 77 Japan 80

USA 75 Ge
rmany 73 Sou
thA
frfi
ca 80
F
ran
ce 64 80 Japan Ne therflands 79
Spa
fin 82 85 Chfina I
tafly 78
Mex
fi
co 86 Unfi
tedK
fingdom 77
I
tafly 78
91 Ind
fia Un
fi
tedS
tate
s 75
Ge
rmany 73
87 B
raz
fi
fl
Canada 71
71 Au
stra
fl
fia
80 Sou
thA
frfi
ca Au
stra
fl
fia 71
F
ran
ce 64
Pe
rcen
tage
sbyreg
fion
: Be
flg
fium 61
H
fighe
r% Lowe
r%

Ame
rfi
cas Eu
rope,M
fidd
fleEa
st,andA
frfi
ca As
fia
-Pa
cfi
c
86 74 85 80 85 67 71 86 73
La
tfin&South Nor
th A
fr
fi
ca Cent
rafl& M fidd
fleEa
st No
rdfi
c We
stern A
sfia O
cean
fia
Amerfi
ca Ame
rfi
ca Ea
sternEu rope count
rfie
s Europe

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

s
epa ra
tes tud yr epor
tedthat41p er c
entofcompa- Capfi
tafl T
rends 20 16) ,6
ha sdrama tfi
cafl
fl
yfim -
n
fi
esfound w fid
espread manag
erb fias
,and45p er- provedcommun fi
catfionsandf eedback,enab fl
fing
c
en tbefl
fi
ev edp e
rformanceeva
flua
tfionsd
fidno
t mo- manag erstotou chba sew fi
themp flo
ye esona
t
fi
vateemp flo
y ees.
2
contfinuousbasfi
su sfingn ewtoofl
sandch e
ck -fin
s
thattak everyfl
fi
t
tfl
etfim e
.
Toda y,a scompan fi
esop era tea san etworko fteam s, 3

ca reersandfl ea rn
fing ares t
rat eg
fi
c, andcompan
4
fi
es Emp floy eesando rgan fi
zatfionsexp ectcon tfinuou s
ar eshfi
f
tfingfrom jobstowo rkfinth e
fi
rop erat
fions,5
fl
ea rn fing.N ewp erforman ce manag em en tp rac-
th en eedtoa fl
figngoafl
s,p ro v
fidefeedba ck,andcoa ch tfi
ces(andtoo fls)fa c
fi
fl
fi
tat er eguflard fi
scu ssfions
fo rp er
fo rman cefi
sr eafl
-
t fime,con t
finuous,and mu fl
- abou tcapab fi
fl
fi
t
fiesandsk fi
fl
fl
s,h e
flpfingemp floye es
tfid
fi
rectfiona
fl
. fl
ea rnwh e retofo cu sandwha tfl
ea rnfingtoadop t.
Newfl ea rnfingso flut
fionsa r ec r
ea t
fingana flwa ys-
In add
fi
t
fion ,s ev
era
fl o
rganfi
zat
fiona
flchanges ha
ve
onfl ea rnfingen vfironm enttosuppo rtthfi
sn eed .7
mad
ed eveflop
finga moreag
fi
fl
ep rocessfimpo
rtan
t:
Impo rtan
td ec
fis
fion sabou t whomto p romote,
Empfloye
es want mo rer egufla
rf eedba ck. In-
how mu chofara fi
s etogfi
ve,andwhomto mo ve
form ed bythe
fi
r exp e
rfi
en ce
sfinso cfia
fl m edfia
,
fin
toa n ewro flea reg e
ttfingeas
fi
erand b e
tte
r
peopfl
e wan
ttog etandg fi
v efe edba ckr eguflar
fl
y .
through da ta. N finet
y-on ep erc
en tof compa-
C
fi
scosn ewper
fo rmance manag em entp rocess
nfi
esthathav eadop tedcon t
finuou
sp er
formance
(whfi
chw edes
crfib
edfla
sty earfinGflobafl Human
managem entsa ytha tth e
ynowha vebe
tterda
ta

66
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

forp eopfl
ed ec
fis
fion
s,8
makfing ma jorprog
r ess finghe
rcon trfibu
tfiontoat eamandthet
eam
sfim
-
finr
emo v
fingbfia
sandd fi
scr
e tfionfinp
romotfion pa c
tondr
fi
vfingo verafl
flbu
sfine
ssgoa
fl
s
.
andad vanc em
en t.
Cfi
sco,GE ,andGoog flehavea fl
flp
fion ee r
edth fi
s mod efl
.
Compan fi
es op eratefint eam s,so p e rforman ce Th esecompan fi
esha vebufi
fl
to rbough tsoph fis
tfi
ca ted
manag em en t mu stb eflo cafl
.A fl
flofou rdfiscus- so f
twa reto und erstandt eam d ynam fi
cs,e vafluate
sfionsw fi
thcompan fi
esflfikeC fi
sco, GE ,IBM ,and groupgoa flsystem s
,andgaug ehowef e ct
five
fl
yem-
Pa tagonfiashowtha tth en ewcon t
finuou sp rac- pfloy
e e
scon tr
fibutetoth e
fi
rt eam s.12 Th egoa flofPM
tfi
c esempow erflocaflfl
ead ers,c rea teb e
tte rr e
fla
- fi
sth ereb ytran s
form edfromboo stfinganfind fi
vfiduafl
tfionshfipsamongt eam s,and h eflpt eam s wo rk emp flo
ye e
sperforman cetofimp ro v
fingth eresufltsof
mo recfloseflytog eth er. Compan fi
esflfike Goog fl
e, th eteam .Ifth eteamw fin
s,th eemp floyeew fin
s.I fth e
GM ,Atflassfian,andC fi
scoha venows tud fi
edth e teamw fins,thecompan yw fins.
beha vfioro fh figh-perfo rm fingteam sandu s econ-
Wh en o rgan fi
za tfionsfo cu s ont eam p erforman c e
,
tfinuou sp e rforman ce manag em en tto d firect
fly
th eye vafluatesu cce
ssb yd fif er entm etr
fi
cs.Tru st
,fin-
heflpteam sflea rnfromh fighp erform ers.9

cflu
sfion,d fi
ver sfi
ty,andc fla
rfi
t yo fro fl
esa recr
fit
fi
caflto
Hund r ed so f compan fi
e s finc
fludfing Adob e,IBM , teamsu cc ess.T eamflead er s mu stb ehand s-onand
GE , Go fldmanSa chs,N ew Yo rkL fi
f e
,Jun fiperN e t- actfi
vefl
yengag ed.Andt eam s mu stb econne c
tedto
wo rks, and C fi
s co con tfinu e exp e r
fim entfing w fi
th oth e
rt eam stosu cceed.M ea su r
fingth esen ew m et-
newp ro ces se
s,and mo sta refind fingg r
ea tva flue
.10 rfi
csr equfiresn ewtoo fl
sandapp roa ch e
s,though tfufl
Th efo cu sha ssh fi
ftedf romta flk
fingabou tp eopfl
eto exp erfimen tatfion,anda w fi
fl
fl
fingn esstoadop tn ew
taflk
fingw fi
th p eopfl
efin op encon ver sa
tfions.Ou r mod efl
s.
newp erfo rman ceapp roa chfisfo cus edonfimp ro v
fing
De veflopfingg reaterc fla
rfi
tyabou thowp e r
fo rman ce
dfi
scu ssfions,c rea t
fingf r equ en tch eck-fins
,andc rea t-
fi
sm ea su redha ssu rfac eda saco reva fluea t man y
fingad e veflopm entaflfocu s,sa fidAm yB erg,d fi
recto r
organ fi
za t
fion s, partfi
cuflar
flyaroundch e ck-fin
sw fi
th
oftaflenta tAd fidasG roup .11
manag ers and goa fl
-s e
ttfingfo r emp flo yees. Som e
sma fl
fl
ercompan fi
es ha veg rea ter fl
ex fib
fi
fl
fi
tytos et
goa fl
sw fide
flya tth efindfi
vfidua
flandt eamfl ev e
fls
,wh fi
fl
e

Thefocusha ssh fi
fted fla
Efi
rg
th
e
e
rcompan
r wa y
,th
fi
eo
es ma
flds y
yfo
st
cu
emo
sond
fca s
epa
cad
rtm en
finggoa
ta
fl
flgoa
sf rom
fls
.

fromta fl
k
fingabou t th
uto
eCEOa
rfisno
fl
flth
tpa r
ewa
to fth
ydowntoth
en ewd es
efind
fign.
fivfiduaflcon trfib
-

peop
fletota flk
fing Ones fignofpo sfi
tfi
vechang efi
sar fi
sefinemp flo
ye e
-
w
fi
th peop fle
finopen dr
fi
v encommun fi
catfionrath erthanon e-wayf eed-
back.E va
flua
tfing manag ers onth e quan
tfi
ty and
conversa t
fions. quafl
fi
tyofcon v ersatfionsfi
sb ecomfingak eytobo th
teamand manag ersu c
c e
ss.

Whfi
fl
eth eu seo fafo rcedd fi
strfibutfioncu rve ma yb e
fad fing, man yorgan fi
zatfionsa reunw fi
fl
fl
fingtog fiveup
TEAMEFFECT
IVENESS
,DEVELOPMENT
, thecon cepten t
fi
r e
fl
y. Ra tfingsa res tfi
fl
fl w fidefl
yu sed,
COLLABORAT
ION,AND thougho ften w fi
thqua flfi
tatfi
v em ea su r esfin steado f
INDIV
IDUALPERFORMANCE numb ers. How ev er
,toda ysn ewp ra ctficesflooka t
Acr
fi
tfi
caflgoa flfinPMexp erfimen tatfionfi
stod evfise perfo rman cecu r vesandra tfings ba s ed onr fi
ch er
way
stoa fl
fignfi t mo recflosefl
yw fi
th bu sfine
ss ou t- data,u sfingfinpu tf rom man ysou r c es,andfinth e
comes.A so rgan fi
za t
fionsb ecom e mo r eteam -centrfi
c, con t extofacon t
finuou sd fi
scu ssfionabou tth fingstha t
PMfi
sa flsob egfinn
fingtosh fi
ftfromfo cus
fingjuston happ en eda fl
flyear rath erthand efl
fi
v erfingas fimp fl
e
anemp flo
y eesfind fi
vfidua
flach fi
ev em en t
stoe vafluat-
end -of-yearr eporttha to ftenflo s ess figh to fa fl
flthe
thfing stha thapp eno vertha t12 -mon tht fimep erfiod.

67
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

v
ert
fi
caflf
eedba
ck,thecompan yha scomp fl
etefl
yre
fin
-
v
entedfit
sproces
sandbufi
fl
tap erforman ce manag e
-
m
ents yst
emshap edbyandforfi
tsemp flo
yee s
.

GEsn ewp roce ssa sksemp floye

e stofo cu sonp er-
forman ced eveflopm entra th erthanapp rafi
safl
,tea ch-
esP eop
fleL ead er
sto fin
spfireandempow erth efi
r
team s,h eflp
s emp flo
y ee ss etr eafl
-tfimep r
fior
fi
tfi
es
basedoncu stom e
rfinpu t,and ,ufl
tfimatefl
y,fincreas es
sp e
edandco fl
flabora t
fion. Th er esufl
t
: GEfi ss eefing
drama t
fi
cfimp ro vem ent sfinemp floyeeengag em en t
,
tfimeto mark et,andsp eedo ffinno vat
fion.13

THEPROMISEANDUSES
OFBETTERDATA

Aspa rto fPMexp e r

fimentatfion,compan fi
esares e ek-
fingwa ystoapp fl
yda tatop erfo rman cem easur
em ent.
Fo rexamp fl
e,GEd eve
flopedanfin -hou s
eapptoga fin
finsfightsfromemp floyeesand manag e r
sa tafl
flflev-
efl
s,fin c
fludfingupwa rdf eedba ckon manag ers
.Th fi
s
mod eflr
e st
sonth ep rem fi
setha t morefin
format fion
yfi
efldsb etterda ta
,wh fi
chfintu rnbrfing
sb ett
ercflarfi
ty
andfin s
fight,fl
eadfingtocon t
finuousfimpro vemen t.14

Buthowfi safl
flth
fi
sdatafleveragedto mak ea c
tuafl

F
findfingtherfight de
fl
y
cfis
fionsabou
,howcanano
tpa yandp
rganfi
zat
romo
fion
ss
tfion
yst
? Mo
em
r
stak
epr
ega
ec
fi
s
fin
e-
fufl
so
flut
fiontake stfime ad van tageofth esen ewsou rc
e so fp e
rformance-
refla
tedda ta?Th esea
r eop enqu estfion
sthatarest
fi
fl
fl
andcomm fi
tmen t
. befingt es
ted
.

Th egoodn ewsfistha tthefinc

rea sefinth equan tfi
ty
andqua fl
fi
tyo fda tag five
so rganfi
zatfions mo refinfor-
mat fiononp er
forman ceandb ett
e r-qua fl
fi
tyda taw fi
th
Gfi
v enth epa c eo fchang e,fitfisun cfl
ear wh erethfi
s wh fi
chtofid ent
fi
fyh fighp er
form ersand mak eapp ro-
re voflutfionw fi
fl
flend,wha tth en ewPMgo flds
tanda rd prfiat epa y,p romo t
fion,ando therr ewa rd sd ec
fi
sfions.
wfi
fl
flb ecom e
,o rfi
fas fingfl
es tandard wfi
fl
flore ven Bet te r-quafl
fi
tyda taa fl
so mak escou rs eco r
rect
fion s
shou fld em erg e
.N ewp rac t
ficesar eb e
fingtestedfin ea sfierfo rbo thfindfi
vfidua
fl
sandth ePMs ystemfit se
fl
f.
rea fltfim eth roughap roc esso ftr
fia
flande r
ror.D fi
f- Bu tth e wo rkcon t
finu es
,and man yo rganfi
zat
fion s
fe ren tcompan fie
s,findu str
fies,andg eog raphfi
esw fi
fl
fl findth fi
sth eha rd esta spectofPMtot ran sform.
fl
fikefl
yr ea chd fiferentcon cflus
fion
sabou t wha tcon -
stfi
tu tesanop tfimaflPMs y s
t em . THECHALLENGESOFNEWPM MODELS

GE,acompan yw efl
fl-knownfo rfit
spfioneerfingwo rk Whfi
fl
e mo stcompan fi
e s ma yw fi
shtoc r ea teas fingfle
,
fincascad finggoa fl
sandfo rcedrank fingfinth e1970 s, sfimpfl
e PMs yst ema c
ros sth eo rganfizatfion, man y
hasb eenr efin
ven tfingfi
tsperforman c e manag em en t arefind fingthatdo fingth fi
sfischa fl
fl
eng fingfinp rac-
overth eflasttwoy ea r
s.Now ,aft e
rremo vfingra t
fing s
, tfi
ce.A t man yg flobaflcompan fi
es,regu fla
to r yo rcu fl
-
adoptfingongo fingtou chpofin
ts,andfimp fl
em en tfing turaflfac tor
sr e str
fi
ct man y PMfinno vatfions, and
procedu re sto d efl
fiverfimm edfia
te horfi
zon tafl and cane venr equfi
reo rgan fi
zatfionsto ma fin
ta finra tfings
.

68
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

Adfida
sG roup,fo rfin
stanc
e,foundtha tfi
tsemp floy- goafl
-se
tt
fingandperfo
rmanceappfl
fi
ca t
fionsthat
eesfin Asfia wanteda mo retradfi
t
fiona
fl
,struc
tur ed fl
ett eamma t
ess
et,shar
e, andcofl
flabo ra
te on
app roach, whfi
fl
e US wo rke
rs want eda mo r
eag fi
fl
e goafl
sonfl
fin
e.
pro ce
ss.15
Enab fl
fing easy progress track fing: Toofl
s
Ffind
fingth er fightso flu
tfiontak estfim eandcomm fit- tofl
fink goa fl
s
,o f
ten u s
fingth e Ob
jectfi
vesand
men t
.Infi t
sr es ea rch ,th eN euroL ead er shfipInstfi- KeyR esufl
ts(OKR ) mod efl
,afl
flowpeopfletoup-
tu tefoundtha t88p ercen tofcompan fi
estooktwo dat
eth efi
rgoa fl
sea s
fi
fl
yands e ehowo th er
sare
yea rstoga finsfign fifi
can tt ract
fionw fi
than ewPMs y s- mak
fingp rogress
.
tem .T rafin
fingandchang e manag em en ta reth e mo st
Provfid
fing con tfinuous feedback : Too fl
s
fimpo rtante fl
em en t so fsu ccessfinthfi
send ea vo
r.
16
As
thath eflp emp floyeesd efl
fi
vero
rr equestf eed-
on eex ecutfi
v epu tfit: I
tsajou rn e
yn eed fingsu s
tafin-
back
,o ftenfinteg rated wfi
themafi
fls
ystem sand
men tandcon t
finuou sfimp rovem ent. Hab fi
tsandcu fl-
othe
rp rodu ct
fivfi
ty toofl
s, enab
fle cont
finuous
tu rechang esflow flyandth roughp e rsfi
sten ce.
fimp
ro vem entfloop s.

SOFTWARELEADINGIN Prov fidfing finstan t fin forma tfion: P er

fiodfi
c
ANEWD IRECT
ION teamsu rv eysheflp manag erse vafluat eteamen -
gag em en tandef e c
tfi
v en ess
,wh fi
cha reth enu sed
Gfi
v enth fi
sf erm entofexp erfim en tatfion,fitfi
sno tsu r- toe vafluat e manag ers.R egufla
rengag em ent
,o r
prfis
fingtha ttheHRso ftwa r efindu s
t ry fi
sfind fing
fi
tsefl
f pu fl
sesu r v
eysofemp floyee
sof erfinsfigh
tsabou t
finflux .In man ywa ys,HRd epa rtm en t sareah eado f wh enand wh ycertafint eam sa reund e rper
form-
HRt e chnoflogyp rovfid
e rs.Th eva st ma jo r
fi
tyo fPM fingo rm fightbeunhapp yorfru stra ted .
so ftwa retoo fl
s,finc
fludfingtho sed e v eflopedb y ma r-
ke tfl
ead er sand ma jo rhumancap fi
ta fl manag emen t Dep floy
fing data/ana fly
tfics: B fig da tatoo fl
s
(HCM )cfloudv endo rs,w e red e veflop eda roundth e flook atp er
forman ce on fl
fin
e ands endsugg es
-
ofldon ce
-a -year mod efl
.S tfi
fl
fl
,asma fl
flbu tg rowfing tfionsto manag
e r
sba sedona rt
fifi
c
fia flfin
tefl
fl
fig
ence
segm ento fthePMtoo fl
s ma rk etfisflead fingth ewo rfld toen courag
ecoachfing
.
of HRso ftwa refinacomp fl
et efl
yn ewd fire
ctfion
.Th e
Suppor tfingcareerdeve flopmen t: Toofl
scan
dom finantcha racter
fist
ficso fn ew ertoo fl
sfincflude
:
re comm endn ewjob sandca ree
rsba sedonan
Enab fl
fing goa
fl makfing to be more so- findfi
vfiduafl
sfint
erna
flexperfienceswfi
thjob mobfi
fl
-
cfiafl andtransparen t, mobfi
fle
, and dfigfi- fi
tyandh fi
sp r
fio
rsuccessfinth ecompan y.
ta fl
: Man yn ew vendo r
s now of er mob fi
fl
e
Ofer fing easyfin tegratfion: Th efint
egra tfion
of PMtoo fl
sw fi
thp roductsfl
fik
eS flack
, Outflook ,
Gma fi
fl
,ando therproduc t
fi
vfi
tytoofl
s wh erep eo-
pfl
esp end mo s
to fth e
fi
rtfimefinco rporat
esPM
fin
toe veryda ywo rk
.

Asth ePMr evoflu

tfionga th e rssp eed,th efina flchap-
terha sy ettob ew rfi
t
t en. Mo stbu sfin
e ssestoda yb e -
fl
fi
ev ethe yha vep erm fiss
fiontor efinvent,exp erfimen t,
andfinno vat ew fi
thPMs y st em s. Af ewsho rty ears
ago ,thfi
s wa sno tt ru e. Now ,th ew e
fighto fexp e r
fi-
en ceandth ecfl
ea rb en efitsfo rbo tho rgan fi
za t
fions
andemp flo yeesha vepu sh edth fi
st rendd rama t
fi
cafl
fl
y
forwa rd.Compan fiesa reexp florfingandfind fingwha t
work sforth e
fi
rh fighfl
yfind fi
vfidua fl
fiz
eds fi
tua tfions.I t
fi
sanex cfi
tfinge voflut
fionp fion ee redb yth efo resfight
andcou rag eofaf ewfinno va tfi
v eo rgan fi
zatfion ss ev-
eraflyearsago .

69
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

Le
sson
sfromthef
ron
tfl
fine
s Nowtha tefo rtha spa fidof .Th en ewPMp ro cess
hasg enerated b etter financfia
fl p erforman ce,fim-
Patagon fia
,ad e
sfignerand manu fa cture
ro fou tdoor provedfind
fi
vfidua flp erforman c e,ands t rength ened
appa r e
flanda cce ssorfi
es,emba rk edonan ew ,team - engagem ent
.Pa tagon fiaha sshowntha tp eopfl
eand
centrficp erfo
rman cep rog ramtwoy ea
rsago .Toda y, team s whopa rt fi
cfipa
te mo rer egu fla
rfl
yfinch e ck-
fins
Patagon fiaen cou ragesfind fi
vfidua fl
stos et finan c
fia
fl andf eedback ou tp e
rfo rmth efi
rp eer
s on a w fid
e
ands tre
t chgoafl
s(u sfingth eOKR m ethodoflog y
)and rangeoffinan cfiaflandta fl
entm ea su res
. 18

toch e
ckfina tfleastqua rt erfl
yw fi
thth e
fir manag er
s.
Oth e
ro rgan fi
za tfion s tha tr evoflu
tfionfized p erfo r-
Th ecompan yha sefl
fimfinat edy ea r-endra tfings.Bo-
man ce manag em en ts e verafl yea rs ago a r es tfi
fl
fl
nus esa reba sedongoa fla ttafinm ent,andba sepa y
reap fing s fignfifi
can tr ewa rd s
. Adob e chang edfi ts
fi
sa fl
flo
cat eda c
co rdfingtosk fi
fl
fl
sandr e
fla
tfi
v ep er
fo r
-
pe rfo rman c e manag em en tapp roa chfin20 12,abo fl-
man ce.Th een t
fi
r ep ro cessha sb eenfimpfl
em ented
fi
sh fingannua flp e rfo rman ceapp rafi
safl
s,ra tfings,and
througha mob fi
fl
eappca fl
fl
ed H fighG round .
afo r cedd fi
strfibu tfioncu r veand mo vfingtoanap-
Th esed e veflopm ent sd fidno thapp eno vernfigh t
.Fo r proa chth e yca fl
fl
edCh eck-fins
. Wh fi
fl
e Adob e up-
Pa tagon fia
,t ran s
form fingPMtooky ear
so fr ethfink- da tedfitsCh eck -finb randfin20 16tok e epfitfe e
fl
fing
fing,r etrafinfing, andr e educatfing emp flo
y e es. Th e cu rr ent,th eco recon cept sha v eh eflds t ead ya c
ro ss
compan y no tedtha t,finth ep rog rams fir sty ea r
, th efla stfou ry ea rs:afo cu s on manag erss ettfing
fe edba ckwa sv erypo sfi
t
five
,a sp eopfl
ew erea frafidto cfl
ea rexp e ctat
fion s, manag er sandd fi
r ectr epo rtsco fl
-
gfi
v esha rpsugg es
tfions.Bu tb yth eendo fth es econd flabo ratfingonemp flo yeef eedba ck ,andd fi
re ctr epo rts
yea r, manag ersbu fi
fl
tamu scfl
eabou tha v fingcan - befingr espon s
fibflefo rd ev e
flopm ent(w fi
th manag er s
dfid d eveflopm en
taflcon v ersat
fion s
,and p eop fl
ef efl
t afl
sosha rfingr e spon sfib
fi
fl
fi
ty)
.S finceth en ewapp roa ch
com fortab fletha tch eck -
finsandf eedba ck wou fldb e fi
sacon tfinuou sp e rfo rman c epro ce ss
,e fi
th er manag -
us efufl
,po s
fitfi
ve,andno tpun fi
t
five. er so rd firectr epo rtscanr equ estach eck-fina tan y
po fin
tdu rfingth ey ea r.

Usfingfitsengag em entsu rve yfrom20 12a s

th e ba sefl
fin
e, Adob e con tfinu
esto mon fi
tor
th ep rog r es
sandef ec
tfiven essoffit
s Ch e ck
-
finp rog ram .Fo rexamp fl
e,th ereha sb eena
10p ercen tfinc r
ea sefinafi rma t
fi
ver epfl
fi
e sto
th equ e st
fion I wou fldr ecomm endAdob ea s
ag rea tp flaceto wo rk,anda10p ercen tfin-
crea s efinafi rma tfi
ver epfl
fi
estoth equ estfion I
rec efi
v eongo fingf eedba cktha theflp
sm yp er
-
fo rman ce.

Ason eo f Adob e
s HRfl eadersno ted
,Fou r
yea rsfi
saflongt fimefo rap rocesstor ema fin
th e sam e e
spe c
fia
fl
fl
yfinth ed ynamfi
ct e ch
findu s
try. How ever, thfi
s app roach fi
ss fig
-
nfifi
cant
flyb et
terthanth ep r
fio
rapp roach,so
we ha vent n eeded to mak e substantfia
fl
chang es.19

70
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

S
tar
the
re Tafi
florPMtos tra tegficandorgan fiza tfiona fl
needs : Th eco rep r
fincfip
fl
e so fch eck-fin s
,ag fi
fl
e
Iden tfi
fy a s tra tegy and ph fi
flosophyfor goaflsett
fing
,and frequen tf eedba cka reb e com fing
PM : Wha tfi
sth eo rganfi
zatfiont ryfingtoa chfi
ev e commona roundth ewo rfld
.Bu tsom ecompan fi
e s
th roughan ewPMs ys
t em? Howcanfi tb estb e st
fi
fl
fl wantforma flrev
fi
ew s,num er
ficra tfing s
,and
afl
fign ed w fi
thbu s
fine
sss trat
eg y? Wha tapp roach deveflopm entpflan s
.O rgan fi
zatfionaflcufl
tu retak es
wfi
fl
fld eveflopfl
ead ers mostef ectfi
vefly?In st eado f yearstochang e,socompan fie
sshou fldadop tn ew
ca s cad edgoa fl
stha tflo
ckemp floyee sfin
toas eto f practfi
cesa tasp e edthatwo rksfo rth ebu sfine
s s.
act fi
vfi
tfi
es,con sfidera mo refl exfib
fle,ag fi
fl
e,t ran s-
Upsk fi
fl
fl managersfincoach fingsk fi
fl
fls: Con -
pa r entapp roa chtogoa flse
ttfing.
tfinuou sf eedbackfo remp floye esfisac rfi
tfi
caflf ea-
Lookto peers : Identfi
fycompan fi
esfinthefin
- tu reofth en ewPMpa rad figm ,y et manag erso ft en
dust ryorreg
fionthata refl
eadfingthePMr evo- ne edh eflpfl
earnfinghowtob efu fl
fl
-tfimecoa ch e s
flu
tfionandthatfacecompa rabfl
echafl
fl
enge
s,d y
- ra therthan pa rt-
tfimee vafluato rs. Compan fies
nam fic
s,andopportunfi
t
fie
s. adop tfingan ewPMapp roa chshou fldfo cu sh ea v-
fi
fl
y onfl eadershfip deveflopm ent, bu fi
fld
fing n ew
See wha tfis work fing: Amongp e e
rstha ta re
mu sc
fle sfin manag ers
,andc r eatfingd fisc
fipfl
fine
exp erfim ent
fing w fi
thPM ,fid en
tfi
fyth ed e
sfignefle
-
aroundf e edback,coa chfing,andco fl
flabo ra t
fion.
men ts
,too fl
s
,andp roce ssestha ta r e mostef ec-
tfi
vefo rth em.In ternafl
fl
y,stud yh figh-per
fo rmfing Putfita fl
fltoge ther: D e
termfin
ehowchang e
s
findfi
vfiduafl
s
,t eam s,andfl eaderstofind wa ysto to PM w fi
fl
flfin
formth eo rgan
fiza
tfion
srewards,
fincorpo ra
teth efi
rp ractfi
ce sthroughou tth erest promo t
fion,andsu cces
sfionprocesses.Approach
ofth eo rganfi
za t
fion. thfi
sfromth eempflo
yeeexp er
fi
en c
ep er
spect
fi
ve.

FASTFORWARD
Inthefu ture,flead
fingcompan fieswfi
fl
flcrea teacon t
finuou s
,hfighfl
yag fi
fleproce
ss
amongemp floyeesandteam s
,a swe fl
flasamongemp floyeesand fleader s
. Manyw fi
fl
fl
takead vantageo fnewso ftwa retoo fl
stha tfin
tegratePM fin
toda fi
fl
ywo rkandu sethe
grea te
rquan t
fi
tyandr fi
cherqua fl
fi
tyofda tanowa va
fi
flabfle
.Thed readedend -of
-yea r
evaflua
tfionw fi
fl
flbegone ,repfla
cedb ycon tfinuou sfeedba ckflow fing be tweenemp floyee
s
and manage rs.

Thesechange sareno t merefl

ynewp ro ce
sses,butrathernewo rgan fi
zatfionafl musc
fle
s.
Assuch,theywfi
fl
fltaket fimetode ve
flopandneedcon s
tan texer
cfiseto ma fin
tafin
.Bu t
overt
fime,theywfi
fl
flbecomes t
ronge r
.PMchange sthatseemd fifi
cufl
tfintheea rfl
y
stage
so ftrans
forma tfionbecome mo rena tu
raflo
vertfime
.A st
ru stg row s
,feedba ck
become s moredfi
re ctandcon st
ruc
tfive,andchange sa reaccep
ted .

71
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

F
figu
re2
.Pe
rfo
rmance managemen
t:O
fldru
fle
svs
.newru
fle
s

O
fldru
fle
s Newru
fle
s

Check-fin
sconductedqua
rterflyo
r mo
refrequen tfly
;
Pe
rforman
ceapp
rafi
safl
sandgoa
fl
-se
tt
fingcondu
cted
regufla
rgoafl
-se
tt
fingo
ccu
rsfinanopen,cofl
flabo
ratfive
oncepe
ryear
proce ss

Feedba
ckcofl
fle
ctedcont
finuou
sflyandea
sfi
flyrev fiewed
Feedba
ckco
fl
fle
ctedby manage
ratendo
fyea
r
atendofyear(o f
tenth
roughapp sand mob fi
fletoofl
s)

Goa
flskeptconfiden
tfia
fl w
fi
thfo
cusonfind
fiv
fidua
fl Goafl
s madepub
fl
fi
candt ran
spa
ren
twfi
thfin
crea
sed
ach
fievement focu sonteamach fievemen
t

Emp
floyee
seva
flua
tedbythe
fi
r manage
r Manage
rsa
fl
soeva
flua
tedbythe
fi
remp
floyee
s

Empfloyeesra
tedonaquafl
fi
tat
fives
cafle
;rank
fing
s
Emp
floyee
sfo
rce
-rankedonaquan
tfi
tat
fives
cafle
con
sfidered,notfo
rced

Compensa tfionflevefl
s mo
ret ranspa
ren
t, mo
re
Compen sa
tfionkep
tconfident
fia
flandfocu sedon
frequen
tflyd fi
scu ssed,andfo cu
sed moreonpayfo
r
equ
fi
ty;band sbasedonpe r
forman cera
tfings
perfo
rman cethanonequ fi
ty

Manage rsfo
cusedoncoa
chfinganddeve
flop
fing
Manage
rsfo
cusedoneva
flua
tfingpe
rfo
rman
ce
peopfle

Onefleaderevaflua
tesea
chfind
fiv
fidua
flfinaqua
fl
fi
tat
five
, Manycon t
rfibu
tetoanfindfiv
fidua
fl
spe r
formance
op
fin
fion-basedp roce
ss eva
flua
tfion;evaflua
tfiond
raw sheavfi
flyondata

P
roce
sscon
sfide
redtobeabu
rdenand wa
steo
ftfime P
roce
ssfi
sag
fi
fle
,fa
ste
r,con
tfinuou
s,andfl
figh
ter

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

72
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

ENDNOTES

1
. DavfidRo
ck,Be thJones,andCamfi
fl
fleInge,R eeng
fin
eer
fingp
erfo
rman
ce manag
emen
t:Howcompan
fi
esa
ree
vofl
v
fingPM
beyondratfing
s, NeuroLeade
rsh
fipIn s
tfi
tute
,2015 .

2
. B
rfianHofman,Cha r
fle
sE .Lan ce
,BethanyBynum ,and W
fi
fl
fl
fiamA
.Gent
ry,Ra
tersou
rceefe
ctsa
rea
fl
fiveand we
fl
fl
a
fte ra
fl
fl
,Pe
rsonn
eflPsychoflog
y 63
,no.1(spr
fing2010
):pp
.119151 .

3
. JoshBersfin
,Tfifany M cDowe
fl
fl
,Amfi
rRahnema ,andYve svan Durme,Theo rgan fi
zat
fiono fthefuture:A r
rfiv
fing
now,2017D e
flo
fi
t
t eGfloba
flHumanCapfi
taflT
rend
s:R
ewr
fi
t
fingtherufl
esfo
rthedfig
fi
taflage, Deflo
fi
t
te Un
five
rsfi
tyPre s s
,
Februa
ry27 ,2017 .

4
. B
fi
fl
flPe
fl
ster,DanfiJohn son
,JenS
tempe fl
,andBe
rna rdvanderVyver
,Caree rsand
flearnfing
:Reaflt
fime
,afl
flthet
fime
,
2017D eflo
fi
t
t eG
flobaflHumanCapfi
taflT
rends
:Rewr
fi
t
fingth
eru
fl
esforth
edfig
fi
taflag
e,Deflo
fi
t
teUn five
rsfi
tyP
res s,Februa
ry
27,2017 .

5
. JefS chwartz
,Lau renceCofl
fl
fin
s, Hea the rS
to ck
ton
, Da
r ryfl Wagner
,and B re
tt Wa
fl
sh,Thefu
tu reo f work
:The
augmen ted work
force
,2017D e
flo
fi
t
t eGfloba
flHumanCapfi
taflTrends
:Rew
rfi
t
fingtheru
fl
esforth
edfig
fi
taflage, De
flo
fi
t
te
Un
five
rsfi
tyP
re s
s,February27,2017 .

6
. T
fifany McDowefl
fl
,D fimpfleAga
rwa
fl
,Don M fi
fl
fle
r,T
sutomu Okamo
to,andT revorPage,O
rgan fi
zat
fionaflde
sfign:The
r
fi
seo fteams
,finGfloba
flHumanCapfi
taflT
rend s2016
:Theneworgan
fi
zat
fion
:Dfif
eren
tb ydes
fign,De flo
fi
tteUn five
rsfi
ty
P
re ss
,February29 ,2016 .

7
. S
chwa
rtze
tafl
.
,Ca
ree
rsandflea
rnfing
:Rea
flt
fime
,afl
flthet
fime
.

8
. Ro
cke
tafl
.
,Ist
ran
sfo
rmfingp
erfo
rman
ce manag
emen
two
rthfi
t?

9
. Exe
cut
fiveconve
rsa
tfion
swfi
ththeau
tho
rs.

10
. Exe
cut
fiveconve
rsa
tfion
swfi
ththeau
tho
rs.

11
. AmyBe
rg(Ad
fida
s),find
fi
scu
ssfion w
fi
ththeau
tho
rs,Novembe
r2016
.

12
. Exe
cut
fiveconve
rsa
tfion
swfi
ththeau
tho
rs.

13
. GEexe
cut
five
s,find
fi
scu
ssfion w
fi
ththeau
tho
rs,Janua
ry2017
.

14
. Jan
fi
ceSempe
r(GE
),find
fi
scu
ssfion w
fi
ththeau
tho
rs,Augu
st2016
.

15
. AmyBe
rg(Ad
fida
s),find
fi
scu
ssfion w
fi
ththeau
tho
rs,Novembe
r2016
.

16
. Ro
cke
tafl
.
,Ist
ran
sfo
rmfingp
erfo
rman
ce manag
emen
two
rthfi
t?

17
. Jo sh Be
rsfin,HRt echnoflog yfin2017:D fi
srup t
fionah ead, Be rs
fin by De flo
fi
t
te,O ctobe r4, 2016,http://joshbe rs
fin
.
com /2016/10 /h r-techno flogy-
fin
-2017-dfi
s ruptfion-ahead/. OKR(Ob jec
tfiveand Key Re su
fl
ts)fi
sagoa fl
-set
tfingap -
proacho r
figfinafl
flydeve flopeda tIn
tefl
.A fl
soseeJo sh Bers
fin
,Be comfingfir
res
fi
stfib
fle
:Anew mode flfo remp floyee
engagemen t,D eflo
fi
tteR evfi
ew16 , De
flofi
t
te Un five
rsfi
tyPress,Janua ry26 ,2015,h ttps:
//dupress.de
flo
fi
t
te .com /dup -
us-en/de
flo
fi
tte -rev fiew/
fi
s sue -16/empfloyee -engagemen t
-st
ra tegfie
s.htmfl
.

18
. Pa
tagon
fiasen
fio
r managemen
t,find
fi
scu
ssfion w
fi
ththeau
tho
rs,Novembe
r2016
.

19
. Ange
flaS
zymu
sfiak(
sen
fio
rta
flen
tdeve
flopmen
tpa
rtne
r,Adobe
),find
fi
scu
ssfion w
fi
ththeau
tho
rs,De
cembe
r2016
.

73
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

AUTHORS

Na
thanS
floan
,De
flo
fi
tteCon
sufl
t
fingLLP | n
sfloan@de
flo
fi
tte
.com

NathanS floan fleadsDe flo

fi
tte
sPe rfo rman ce Managemen tser v
fi
ceofe rfingfintheUn fi
ted
States,ando ve r
see stheUSO rganfi
zat
fionS trateg
fie
s,Ta
flen
tS trateg
fies,S trategfi
cChange ,
andFun ctfionaflTransfo rma tfionpra ct
fi
cea rea s
.Hewo rk
sw fi
thgfloba
flcompan fiesto
determ finetheo rganfiza t
fionafls
tructure s
,taflen
tp rograms,andHRp rfior
fit
fie
srequ fi
redto
fimpflemen tthe fi
rbu sfine ssstrategfie
s.He fi
sa fl
sotheUSHumanCap fi
ta fl
fleaderfo rRe tafi
fland
Whoflesa
fleD fi
str
fibut
fion.

D
fimp
fleAga
rwa
fl
,De
flo
fi
tte MCSL
fim
fi
ted | daga
rwa
fl@de
flo
fi
tte
.co
.uk

D
fimp fleAga rwa flfi
stheg floba fl
fleade ro fO rgan fi
zat
fionTran sfo rma t
fionandTa flentfo r
theHumanCap fi
taflp
ra ctfi
ce.Shecon sufl
tsa ttheC -sufi
tefleveflonope ra
tfing mode fland
organ fi
za t
fiona flde s
fign
,HRandta flents t
ra tegfies
,fleadershfipstrategfie
sandde ve
flopmen t
,
merge r fin
teg ratfion,and ma jort ran sforma t
fionp rog ram s.He r20 -pflu
syea rso fcon sufl
t
fing
expe rfience fin
cflude swo r kfintheUn fi
tedK fingdom ,Nethe rflands,Fran ce
,Sw fi
tzerfland,Ind fia
,
Mafla
y s
fia,N figerfia
,andtheUAE .

Sta
cfiaShermanGa r
r,Be
rsfinbyDe
flo
fi
tte
,De
flo
fi
tteCon
sufl
t
fingLLP
sgarr@deflo
fi
tte
.com

Stac
fiaShe rmanGa rr
fisrespon sfibfleforresea r
chonhumanre sou rces,taflentst
rateg y
,
fin
teg ratedta flen
t managemen t,pe r
forman ce managemen t,ca ree r managemen t
,d fi
vers
fi
ty
and finc
flu
sfion
,emp flo
yeere cogn fi
t
fion,compe tenc
fie
s,andwo r kfor cepflannfing
.Garrho fld
san
MBAf romtheUn fi
versfi
tyofCa fl
fi
fo rnfia
,Be rke
fley
,a ma s
ter
sdeg reef romtheLondonS choofl
ofEconom fics
,andba cheflo
r s
deg ree sfinh
fi
storyandpo fl
fi
tfi
caflscfiencef romRando flph-Macon
Woman
sCo fl
flege.

Ka
renPa
stak
fia
,De
flo
fi
tteCanada | kapa
stak
fia@de
flo
fi
tte
.ca

KarenPa stak
fiaha s mo rethan20yea r s
e xperfiencefinHRandta flen tcon su fl
t
fing.Curren
tfly
,
she flead sDeflo
fi
tte
sHumanCap fi
taflp ra c
tfi
cefinTo ronto. Shewo r ksw fi
thcfl
fien tstoen su
re
a
fl
fignmen tbetweenthe fi
rHRandta flentob jectfi
ve sand finvestmen tsandtheo vera
fl
flbus
finess
strateg y.Pasta k
fia
fisaflsooneo fDe flofi
tteCanada s marke tp
flacefincflus
fionfleade rsandha s
been fin
tfima
tefl
yfinvofl
ved fintheevoflutfiono fDe flo
fi
t
teUn fiversfi
tygflobafl
fl
y.

CONTR
IBUTORS
Ma
renHaup
tmann

74
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

Leade
rsh
fipd
fi
srup
ted
Pu
shfingthebounda
rfie
s

Leade rsh
fip deve flopmen t contfinuesto be a s fignfifi
can t chafl
flengefo r compan fies
aroundthewo rfld,a sthet rans
fi
tfiontothenewd figfi
taflorgan fi
zatfioncrea te seven flarger
fleadersh
fipgap s.H figh
-perfo
rm fingfleade
rstodayneedd fiferen tskfi
fl
fl
sandexpe rtfi
se
thanfingene ra tfion spa st
,yet mo storgan
fi
zat
fion shaveno t movedrap fid
flyenoughto
deveflopd
fig
fi
taflfleade rs
,promo teyoungfleader s
,andbu fi
fldnewfleade r shfip mode fl
s.

Thefleadersh
fipgapha
sbe comefla
rge
r;o
rgan
fi
zat
fiona
flcapab
fi
fl
fi
t
fie
stoadd
res
sflead-
ersh
fipd roppedby2pe r
cent
.

Fo
rty
-twope
rcen
tofcompan
fie
scfi
te
fleade
rsh
fipdeve
flopmen
ta
sve
ryfimpo
rtan
t.

Thepe rcen
tageo
fcompanfieswfi
ths t
rongo
radequa
teexpe
rfien
tfia
flp
rog
ram
sfo
r
fleade
rsroseby2pe
rcen
tth fi
syea r
.

A
Sd fig
fi
ta fldfi
s ruptfionsw eepsa cro sse ve
ry ma- capfitaflvs.t echno flogy maybefind
ebat e
,som eex ec
-
jorfindu s
t ry,flead e rshfipcapab fi
fl
fi
t
fiesa reno t utfi
ve sstfi
fl
flcontfinu etofocusonthetechno flogys
fid
e
keep fingpa c e.In20 15,w eterm edfl eadershfip ofth ebu sfinessa tth eexpenseofdeve
flopfingfleader
s.
th ep erenn fia
flfi
ssu efinbu sfinessacha fl
flengetha t
Ofcou
rs e
,t echno
flogyfiscrfi
t
ficafl
fl
yfimpo
rtan
t,bu
thu-
ne vers eem stogoawa y.Th fi
sy earw es eearad fi
ca fl
mancapfi
taflr
emafinsfindfi
spen sabfle
.
sh fi
f
t.Toda y
,a sn e verb efor e,o rganfi
zatfion sdono t
ju stn e
ed mo res trongfl ead ers,th eyn e edacom - How ev e r
,th econ cepto f
fl
eaderash e ronoflong e
r
pfl
ete fl
yd fifer en tk findo ffl ead er.Insho rt
,o rganfi
za- scafl
es.H figh
fl
yef ec
tfi
vecompan fi
essu cha s Goog
fl
e,
tfionsn eedtobu fi
fldan ewb reedo fyoung e
r, mo re Lyft
, WL Go re
, Ma sterca
rd ,and Atflass
fianflookat
agfi
fl
e,d fig
fi
ta fl
-r ead yflead er s
. fl
ead er shfipasat eamefo r
tandr e c
ru fi
tfl
ead erswho
can wo rktog ether,comp flementea ch o ther,and
Lead e
rsh
fiptoda yfi
sfle
ssabou tth earto ffleade
r-
fun c
t fiona sat eam.2
sh fipand moreabou tth echafl
fl
eng e
sfl
ead ersa refac-
fing.Abo veafl
fl
,th ed ramat
fi
ct ran s
forma t
fiono fbusfi
- Wh eno fld
e rbu s
finess mod efl
sa r enoflong erwo rkfing,
ne ssfi
sdr
fivenflargefl
ybythesw fi
tchtodfig
fi
tafl
. fl
ead e rsn eedn ewcapab fi
fl
fi
t
fies.Y et mo stcompan fi
es
ared fig
fi
tafl
fimm fig
rants,n ewtoth fi
swo rfldandbu fi
fl
t
Unfortuna te
fly
, man yCEO sdono tund e
r s
tandth e
ono flder mod e
fl
ssu cha scon t
ro fl mechanfi
sm sandfi-
gravfi
tyo fthfisfi
ssu e.Inar ec entfindu st
r ystud yof
nan cfiaflre
tu rns. Now ,compan fi
esa rescafl
fingfo rd fi
f-
800topbu sfinessex ecutfi
ve s
,67p ercen tbefl
fi
eved
fer en tgoa fl
s,su cha sfinno vatfionand mo vfinga th figh
thatt echnoflogyw fi
fl
fldr
fi
veg r eat e
rva flu
ethanhuman
sp eed .N finetyp ercento fcompan fi
esarer ed esfignfing
capfi
tafl(and64p er centb efl
fi
e vedp eop fl
ea reaco s
t,
th efi
ro rganfiza
tfionstob e mo r ed ynam fi
c,t eam -cen -
notad r
fi
vero fvaflue).1 Wh fi
fl
eth etop fi
co fhuman

77
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

Ffigure1.Leade
rshfip
:Pe
rcen
tageo
fre
sponden
tsra
tfingth
fi
strend
fimpo
rtan
to
r
ve ryfimpor
tant

Percen
tagesfin
se
fle
c tedcount
rfie
s:
Canada 79 H
fighe
r% Lowe
r%

Ge
rmany 86
83 Ne
the
rfland
s Ch
fina 86
Ind
fia 86
Ne
the
rfland
s 83
Be
flg
fium 64
B
raz
fi
fl 82
UK 78
Ge
rmany 86 Canada 79
USA 72 78 Japan
I
tafly 79
F
ran
ce 65
86 Ch
fina Japan 78
Spa
fin 78
Spa
fin 78
Mex
fi
co 78
I
tafly 79 Un
fi
tedK
fingdom 78
86 Ind
fia
Mex
fi
co 78
95 B
raz
fi
fl Sou
thA
frfi
ca 76
73 Au
stra
fl
fia Au
stra
fl
fia 73
76 Sou
thA
frfi
ca
Un
fi
tedS
tate
s 72
F
ran
ce 65
Pe
rcen
tage
sbyreg
fion
: Be
flg
fium 64
H
fighe
r% Lowe
r%

Ame
rfi
cas Eu
rope,M
fidd
fleEa
st,andA
frfi
ca As
fia
-Pa
cfi
c
81 74 78 73 78 79 74 85 76
La
tfin&South Nor
th A
fr
fi
ca Cent
rafl& M fidd
fleEa
st No
rdfi
c We
stern A
sfia O
cean
fia
Amerfi
ca Ame
rfi
ca Ea
sternEu rope count
rfie
s Europe

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

t
rfi
c
,andconn e c
t ed
.Th e
sechang esr
equfi
renotjust g
fi
e scom etoge
thertoformsoflu
tfions.Th eda y
so f
n
ewop e
rat
fing mod efl
s
,butad fif
erenttypeoffl
ead- afl
fin
efl eaderreach
fingth
eexe
cu tfi
v efl
eve
flfinasofl
e
e
rsh fipto mobfi
fl
fi
zeandex ecu
tethese mode
fls
. fun c
tfionha veended.3

Becau seo fth esesh fi

fts,organfizatfionsn eedp eopfl
e Pe rhap s mo st fimpo rtan t
, finno vatfion and r fi
sk -
whocanfl eadt eam sandpa r
tn erw fi
thth ebroad er tak fingnowd efineh figh-fimpa ctflead ersh
fip.Inth e
ecos ys
t em s. Thfi
sn ewt yp eo fflead er mu st unde r- wo rd sof Ma rkZu cke rb erg,CEOo fFa cebook ,Th e
stand howtobu fi
fldandfl eadt eam s
;k eepp eopfle bfigge s
trfi
skfisno ttak fingan yr fi
sk.Ina wo rfldtha t
conn ectedandengag ed;andd r
fiv eacu fl
tureo ffin- fi
schang fingr eafl
fl
yqu fickfl
y,th eon flys trat
eg ytha tfis
nova t
fion
,fl earn
fing,andcon tfinuou sfimprovem ent. gua ran teedtofa fi
flfi
sno ttak fingr fi
sks. R
4
fi
sk- takfing
They mu stafl
sob eab fl
etofleadawo rkfor
cethatnow ha sb e
com eon eo fth e mo stfimpo rtan td rfi
ve rso fa
fin
cfludescon tracto rs,th econ t
fing en tworkforce,and hfigh-p e
rform fingflead e rshfipcu fl
ture.
crowdta fl
ent.
DEMOGRAPHICSAND
Anatu raflco ro fl
fla
r yo fth fi
sfistha tfl
ead ersn eedfin-
te
rdfi
s c
fipfl
finar ysk fi
fl
fl
s.Compan fi
essu cha s GE ,IBM ,
LEADERSH
IPDEST
INY
Ne
stfl
,X e rox,and Ma st e
r cardnowb rfingfleadersto- Demograph
fi
cchang e
sa r
ea fl
sofinflu
en c
fing wha tfi
s
ge
th erfo rco fl
flabo ratfi
v ed e s
fignandp rob fl
em -sofl
vfing requ
fi
redforafl
ead e
rtob esu cc e
s s
fufl
.M fi
fl
fl
ennfia
fl
s
exe
r c
fises
,cha fl
fl
eng fingth emtound er s
tandhowd fi
f- expe
cttob edeveflopedthroughou tth efi
r wo rkfl
fi
fe
fe
ren tbu sfines sfun ctfions,findustrfi
es,andt e
chno flo
-

78
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

F
figu
re2
.Leade
rsh
fipcapab
fi
fl
fi
tfie
sneededtosucceedfinad
fig
fi
tafl wo
rfld

Leade
r sneedtoth
fink,act,andreactdfiferentflyto make
the
fi
rorgan
fi
zatfion
ssucceedfinadfig
fi
tafl wor
fld

Cognfi
t
fivet
ran sforma t
fion Behav
fio
raflt
ran s
forma t
fion Emo
tfiona
flt
ran s
forma tfion
(TH INKdfiferen
tfly
) (ACTd fife
rent
fly
) (REACTd fiferen
tfly
)

Conceptuafl
fi
z
fingpo
ssfib
fi
fl
fi
t
fie
sfina Adap
tfingtoconstan tflysh
fi
f
tfing To
fle
rat
finganenv
fi
ronmen to
frfi
sk
v
fi
rtua
fl wo
rfld powe randfinfluen ce andambfigu
fi
ty

Hand
fl
fingever
-fincrea s
fing Co
fl
flaborat
fing w
fi
thea sea
cro
ss Show
fingre
sfi
fl
fien
cefinthefa
ceo
f
cogn
fi
tfivecompflexfi
ty manydfife
ren tteams constan tchange

Va
flu
fingthecon tr
fibu
tfionofnew
Th
fink
fingd
five
rgentflyabou
tnew Be
fingb
ravefincha
fl
fleng
finghow
workpa rtner
sandd fife
rent
wayso fdo
fingth
fing s th
fing
sarebefingdone
fin
teres
tg roup s

Invest
finghugeamoun tsofenergy
Makfingdecfi
sfion
squ fi
ckfly w
fi
thou
t Hav
fingtheconfiden cetotakethe
fin
toge t
tfingth
fing
sr figh
t;try
,fa
fi
fl
,
a
fl
flofthefinfo rmat
fion fleadfind
rfiv
fingchange
tryagafin

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

v
fia oppo rtunfi
tfies, m entor
fing, ands t
r etch a s
sfign
- Th ep ercentag eo f compan fi
e sw fi
th s trong exp e-
m
en t s.L fik
ew fi
se,th e mo s
tsoph fi
stfi
catedo rganfi
za- rfi
entfia
flprog ram sro sef rom47p erc entfin20 15to
t
fion sv fi
ewfl ead er
shfip deveflopm en ta s mo r ethan 64 p e rc
en tfin 20 17 . Ou rn ew estr esearchshow s
t
ra finfing.Th eycomb fin
eo rgan fiza
t fionafldesfign
,job tha tfo rma fltrafin
fingfisamongth efleastva fluedfin -
d
e sfign,m entor fing
,and d ev eflopm en tp rogram sto vestm entstod eveflopfl
ead e rs. 8
Ins
t ead,compan fi
es
c
r ea teth efl
ead e rsthe yn e
ed. 5
shou fldfo cusone stabfl
fi
shfingafl ead ershfipcu fl
ture,
rfi
sk-takfing, know fl
edg esha rfing,and ma trfix man -
How e ve r,at man ycompan fi
e stoda y,th efl
ead e rsh fip
agem enttobu fi
fldth efl
ead erso fth efu ture.
pfipefl
fin er ema finstootop -h ea vy,p r eventfing M fi
fl-
fl
enn fiafl
sf romg ettfingth eon -th e-
jobfl earnfingand
THED
IGITALLEADER
de veflopm en tth e yn e edandfl ea vfingo rgan fi
za t
fion s
strugg fl
fingtobu fi
fldth efi
rfl ead ersh fip pfipe
fl
fine sea r - Th e mo s
tc rfi
tfi
ca fln e edfo r mo s
torgan fi
zat
fion
sfi
sfo
r
fl
fi
e r
. Mo rethan44p erc ento fM fi
fl
fl
enn fia
fl
sa renow fl
ead e rstod e veflopd fig
fi
taflcapab
fi
fl
fi
t
fie
s.Toda y,on
fl
y
finflead e
rsh fippo sfi
tfions,bu t mo stb e
fl
fieveth eya re 5p e rcen tofcompan fi
e s
re cefivfingflfi
ttfl
eto nod ev e
flopm en tfinth efi
rro fl
e s.6
f eeflth ey ha ves trong
Inth fi
sy ea r
ssu rve y,54p er cen to fcompan fi
esr e - dfigfi
taflfl
ead er sfinp flac e
,
po rtth eyha v eex c efl
fl
en to rad equa t ep rog ram sfo r ac co rdfingto ou r 20 17
Mfi
fl
fl
enn fia
fl
s,upf romon fl
y33p ercen ttwoy ea rsago . Gfloba fl HumanCap fi
tafl
De spfi
t eth fi
ssh fi
ft,M fi
fl
fl
enn fia
flsstfi
fl
flfeeflfl
eftou t;on fly Tr end s su rv e yr espon -
28p er centb efl
fi
e veth efi
ro rgan fi
zatfionfisfu fl
fl
ytak fing den ts.Inas figno fpo sfi-
ad van tag eo fth efi
rsk fi
fl
fl
s.7 tfive chang e, how e ver,
Toadd r e
s sbu sfin essn eedsandsa tfi
sfythed e
sfi
refo r 72 p erc ento fr espon-
fl
fi
feflongd ev eflopm en
tand mo rerap fidad vancem ent, den tsa red e v eflopfingo r
man yfo rma flfl
ead ershfipprogramsa r ebefingsuppfle- sta rtfingtod e v eflopn ew
men ted w fi
thd ev eflopm enta
flass
fignm en
ts,ex ternafl fl
ead e rshfip p rog ram s
exp e rfi
enc es,s tr etchp rojec
ts,andexpo su retofin
te r- fo cu s edond figfi
ta fl man -
naflandex terna flfl
ead ers. ag em en t
.

79
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

Gett
fingthe re fi
sha rd
.Ou rre searchond fig
fi
tafl
fleader sh
fip
,ba sedons tudfiesdonew fith M IT,
show sash fi
ft finfleadershfipcapabfi
fl
fi
tfie
s finth ree
areas:how fleade rs mu stthfink
,how fleade r s
mu stact,andhow fleader s mustrea ct.

Gett
fingtherefi
sha rd. Ourr e s
earchond fig
fi
taflfl
ead- ofd
fig
fi
taflfl
ead e
rs,and mo s
to rgan
fi
zat
fion
swfi
fl
fln
eed
ershfip
,ba s
edons tud
fi
esdon ewfi
th MIT,show sa somecomb fina
tfiono
fafl
flthre
e:
shfi
f
tfinfl
ead e
rsh fipcapabfi
fl
fi
t
fie
sfinthr
eea reas:how
Dfig
fi
taflfinvestors : Senfio
rex ecutfi
ves whoem -
fl
ead ers mus
tth fink,howflead ers mus
ta ct,andhow
braceth e VC mfind-
set
,un coveroppo r
tunfi
tfi
es,
fl
ead ers mus
tr ea ct
.9

finvestfinta fl
entandfidea s
,fo rge pa r
tnershfips
,
andbu fi
fldane co
s ys
temfo rfinnova
tfiontothrfi
ve
D
IGITALLEADERS
:AF
IELDGU
IDE
D
fig
fi
ta flpfioneers : Bus
fine
s sandfunc
tfionfl
ead
-
Leade
r shfipfi
sc rfi
t
ficaflfin mak fingthet ran sfo rma t
fion e
r swhocanr efimag
fin
ethefuture
,shap
en ewand
fromano rgan fi
za t
fiondo fing dfig
fi
taflthfingstoon e d
fiferentbu sfin
ess mode
fl
s,andfleada wfinn
fing
that
fi
sb ecom fingd figfi
tafl
.Fo rbo thth eo rgan fi
zatfion d
fig
fi
tafls
trat egy
andfi
tsfl
ead er s,th fi
sfin voflvesth reed fifer
en ttyp e
so f
trans
fo rma tfion s(figu re2 ): Dfig
fi
tafltransformers : L eaders whocan man-
ag ep eopfl
eth roughradfi
caflchangeandtran s-
Cognfi
tfivetrans forma
tfion
: L
ead
ersn
eedto fo rmth ebu s
fines
s
th
finkdfiferen
tfl
y
Ford fig
fi
ta flfin
ves
tor
s,ap rfinc
fipa
flta
skfi
seducat
fion.
Behavfiorafltransforma
tfion
: L
ead
ersn
eed Thfi
sfincflud eseduca
tfingth eboa rdandothersenfio
r
toac
td fif
erentfl
y fl
ead ers who ma yno tfufl
fl
yund ers
tandthenatu re
Emotfionafltransforma
tfion
: L
ead
ersn
eed
tor
eac tdfife
rent
fl
y

Tak entog eth er

,th eset ransforma tfion sshowhow
rad fi
caflth ed fig
fi
tafltran s
forma tfion w fi
fl
flb e
. Ando r-
gan fi
zatfion sshou fldha v ece r
tafinco reexp e ctatfion
s
ofd fig
fi
taflfl
ead ers
:Th eyn e
edto mak es en seo fvagu e
ex terna fltr end s
,h e
flpth eo rganfi
zatfionfimag fin
eth e
dfig
fi
taflfu tu re,bflurth efin
ternaflandex te rna flbound-
arfi
esfin wa ystha ta ss
fi
stth et ran sfo rma t
fion ,edu-
ca teo th er s,r epurpo set echnfi
caflexp e rtfi
se,andu s
e
de s
fignth finkfing m ethod stofo s
t erfinno vatfion.

That fi
sabroadfl
fi
sto ffl
ead er
shfipcha
racterfi
stfi
cs,but
fi
tfi
sfimpo r
tan
ttor e
cafl
fltha
tno teverydfig
fi
taflfl
ead
er
do e
sth esameth fing.W eseeth reedfif
e rentt ypes

80
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

ofth esh fi
ft.Ano th ercha fl
fl
engefisgettfingth efin ves
t- to on eo ffits bu sfine
s sfun ct
fion s ona wo rfldw fide
men td e
cfisfionsr figh t,su cha schoo s
fingb etw e enfin- basfi
s.Intwo w eek s,20ra tersa ssessed mo r ethan
te rnaflfinv estm en tfins yst emso rpu rcha sfingf rom 100 m fid
-fleveflfl
ead ersa cro ssth eg flobe,enab fl
finga
ex ternaflv endo r sa tfl essco s
tbu tafl
so w fi
thfl essde- rapfid
, da ta-ba sedapp roa ch. Anagg regat er epo rt
sfigncon tro fl
.D fig
fi
ta flfin
v estors mu s
ta fl
sod e
t ermfine ofafl
flfl
ead er
s wa scomp fi
fl
edandr evfiew ed w fi
th HR
howtoba flanc eth ecu rren tbusfin
ess mod eflw fi
ththe fl
ead ershfip. Ra te rsb efl
fi
e vedth en ewtoo fl wa sbo th
dfig
fi
taflt
ran sfo rma tfionandth enfin
tegra tefitfintothe easytou s eandof ereda ctfionabfler esufl
ts;th es er e
-
new er
,d figfi
tafl mod efl
s. sufl
tsp rovfidedfin forma tfi
veanda ct
fionab fl
efin sfigh ts
toth eex ecutfivecomm fi
t tee,wh fi
chh eflp
edfin mak fing
Dfigfi
taflpfion e ersa re
,fin man y ways,th eh earto ffin-
futu reta fl
entd ecfi
sfions
.
no va tfion
.Th eys etth evfi
s
fionfo rth e who fleo rgan fi-
za tfion,fu tu re-proofthebu s
fin
e s
s,d efin eth eroad - Th eo rgan fiza tfionfisnowexpand fingth etoo flac ro s s
mapfo rth en ex ttwototh r eeyears,andd rfi
vebo th th een tfireg floba florgan fi
za t
fion ,a fl
flow fingfi
ttoqu fi
ck fl
y
th epa ceo fchang eandth eorganfi
zatfionsn ewd fig
fi- compa r era tfing so fpo ten t
fiaflflead er sb yp flacfinga fl
fl
ta flcapab fi
fl
fi
tfi
es.Th eyensu reacon s
fi
sten tv fi
sfionand fl
ead ersonafl ev e
flpflayfingfi efldr ega rdfl
es so ffun c-
pflanfo rd figfi
taflthroughoutth eorgan fi
za t
fion. tfiono rr egfion .Th fi
sapp roa che stab fl
fi
sh esas tanda rd,
con s
fi
st entflanguag efo rfiden tfi
f yfingpo t entfia
fla cro ss
Dfig
fi
tafltransform e r
sa rea tth efufl
crum po finto f
th eg flobaflo rgan fi
za t
fion.I ta fl
soh eflpsth eo rgan fiza-
fl
ead fingradfi
caflchang e.Bu s
fin
esse
sfa ceapa r tfi
cuflar
tfiontoun co v erh fiddeng em s finun exp ec
t edp flac es,
cha fl
fl
engefinfindfingfl
eade rswhocanca rryonbu sfi
-
thank stor fi
ch ,con s
fi
st entda taf romg floba flandr e-
ne ssa su suafl
whfi
fl
e mo vfingth ed
fig
fi
taflagendafo r-
gfionafltafl
en tr e v
fiew s
.Ind eed,5p e
r c ento fth eh figh-
wa rd.
est -pot entfia
flflead ersfid entfifi
edfinth efinfi
tfia
flp ro j ect
we rem eet sexp ectatfions p e rfo rm ers find fi
ca tfing
Le
sson
sfromthef
ron
tfl
fine
s efi
th erpoo rro flefito run tapp edpo ten tfia
fl
.

Asth epa ceo ft echno flog yd fisrup tfioncon tfinuesto

acc efl
erate,th eh figh
- te ch manu fa cturfingfindu stry S
tar
the
re
fi
sexp erfi
encfingb road -ba sedta fl
en tsho rtag esand
Reth
fink the organ fizatfion
s fleadersh fip
skfi
fl
fl
s gap s. On eg floba fl hfigh -tech manu fa c
tu rer
modefl
: Th en ew mod eflshoufldfinc
fludeth e
seek fingtoexp flo
ren ewop e ratfing mod e
fl
stospu r
conceptso
ffinnovat
fion,g row th
,finc
flu
sfion
,team -
rapfidg row thfa ceds erfiou sfl ead ershfipcha fl
fl
eng es
work
,andcofl
flabora
tfion
.
asfita ttemp tedtosh fi
ftfitsbu sfinesss t
ra teg y.A sfi
ts
bu s
fin esschang ed,sod fidfitsta fl
en tn e eds,pa rtfi
cu- Ident
fifythefl fike
fly d
figfi
taflfleadersfinthe
fla
rfly wh enfitcam etod e veflopfingth efl
ead erso fth e organfiza
tfion: D etermfine whocanb ethefin
-
futu refi
tn eed edtofimp flem en tth en ews trat egy. ves
tor
s,p fione
er s
,andt ran sform e
rs.Th ent
rafin
themtound erstandth e
seoppo r tunfi
t
fie
s.
Th ecompan yfo cus edfir stong row fingfitsownp fipe-
fl
fineoffleader s.Bu tth eo rgan fi
zatfionqu fi
ckfl
yr eafl
fi
zed Ensure accoun tab fi
fl
fi
ty: Identfi
fythep e
rson
fi
tn eed edg rea t e
rp recfi
s
fionfinfid en t
fi
f y
fingflead ershfip org roupr e spons
fib
fl
etoth eC-su
fi
teandboa rdfor
po ten
tfia
flacro s sfi
tswo rk force.Sp e c
fifi
cafl
fly
,th ecom- bufi
fld
fingfl
ead e
rsa spa rto fth
ebusfines
sstra
tegy
.
pan yz eroed finontwogoa fl
s
:to fimp ro ve fi
tsabfi
fl
fi
tyto
Promo teyoungerpeop flefintofleadersh fip
spo tfl
ead ersh fiptaflenta cro s
sa fl
floffit
sta fl
entpoo fl
s,
muchfas ter: G fi
veth emth e oppo rtun fi
tyto
esp ec
fia
fl
flyatth em fidd
fle manag erflev e
fl
;andtofid en-
fl
earnonth ejobandth eflexfib
fi
fl
fi
tytofleadt eam s
tfi
fypo ten t
fia
flfl
ead er sfas teranda tflow erco st
.
andp rojectsw fi
thsuppo rtfroms enfio
rflead ers
.
Toa chfi
ev eth e
segoa fl
s
,th ecompan yd e
veflopeda Usethema sr eversem entorstoh e
flps enfiorex-
fram ewo rkfo rfl
ead er
shfip po t
entfia
flthat ou t
fl
fin
ed ecut
fi
vesfl
ea rnabou ttechnoflogy, workp ra ct
fices
,
thesp ecfifi
cattr
fibu
tes mo stp redfi
ctfi
veo fflead e
r- andth ecufl
tureo fyoungeremp floyees.
shfipsu c cess.Theo rganfi
zatfionrofl
fl
edou tth etoofl

81
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

Fos ter r fisk-tak fing and exper fimentatfion Move beyond trad fi
tfiona fl fleadersh fip
through fleadersh fip s trategy : Lead ershfip tra finfing :In st ead ,fo cu s onfl ead e
rshfipst rat-
prog ram s mu s tb efin
terdfi
scfip
fl
finar yandfo cuson eg y,w fi
thanempha sfi
soncu fl
tu re
,empow erm en t
,
newp rodu ctands erv
fi
cefinno vatfions,encou rag- rfi
sk -takfing , know fl
edg esha rfing
,expo sure, ma -
fingr fi
sk-takfingandexp e
r fimen tatfionasp eop fl
e trfix manag em en t,andbu fi
fld
fingta flentasgu fides.
de v
eflopn ewsk fi
fl
fl
s. Brfingfinex t e
rna flfl
ead ersandr e
th finkyou rfl
ead-
ersh fipv endo rs; man yar es teep edfino fld mod efl
s
andt rad fi
tfionaflfl
ead ersh
fipth finkfing.

FASTFORWARD
Greatfleade r sha veaflwa ysbeenexpe c
tedtosu cceed finthecon tex to famb figufi
ty.Now ,
the yfa cee veng reate rp re ssure sa sthespeedo fte chno flogya cce
flerate s
.Thero fletha t
fleadersp flayw fi
fl
flcontfinuetochange ,be com finge ven mo red fig
fi
tafl
-
fo cu sedandteam -
cen tr
fi
c.Afo cu sono rgan fi
za t
fionaflpract
fice ,fincfludfingcu fl
tu reando rgan fi
zatfionaflde sfign
,
w
fi
fl
flbecomeane ver-mo refimpo r tantpa rto ffleade r shfipde veflopmen t
.De sp fi
teth fi
s
mo recha fl
fleng fingen vfi
ronmen t,fleadersw fi
fl
flbea skedtoexe cu te a tah fighe rfleve
fland
en suretha tthe firorgan fi
zatfionsdono tflagbeh find finthed fig
fi
tafltran sforma tfion.

82
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

F
figu
re3
.Leade
rsh
fip
:Ofldru
fle
svs
.newru
fle
s

O
fldru
fle
s Newru
fle
s

Leadersarefiden
tfifiedandassessedbasedon Leade rsa rea
sse
s sedea rflyfinthe
fi
rca
reersfo
ragfi
fl
fi
ty,
exper
fien
ce,tenure,andbu s
fine
sspe r
formance crea
tfiv
fi
ty,andab
fi
fl
fi
tytofleadandconne c
tteam s

Leade r
sa refident
fifiedea
rflyandgfivenea rfly
,outs
fized
Leade rs mus
tpaythe fi
rdue
sto wo
rkthe
fi
r wayup
respon s
fib
fi
fl
fi
tytotes tanddeveflopthefi
rfleade r
shfip
thefleadersh
fipp
fipe
fl
fine
sk
fi
fl
fl
s

Leade r sareexpe c
tedtofinnovate
,co
fl
flabo
rate,and
Leade
rsareexpe
ctedtoknow wha
ttodoandb rfing
usecfl
fientteam s,c
rowdsou rc
fing
,andha ckathonsto
judgmen
tandexpe r
fien
cetonewbus
fine
sscha
fl
flenges
findnewso flu
tfions

Leade rshfipdeveflopmen
tfocu
sesona sse ssmen
ts, Leader sh
fipdeve
flopmen tfo
cu sesoncu
fl
tu re
,contex
t,
tra
fin
fing,coa ch
fing,and360
-degreedeveflopmen
t knowfledge-shar
fing
,rfi
sk-
tak
fing
,andexpo sureto
program s othe
rs

Leade
r sarea
ssessedanddeve
flopedba
sedon Leade r sa
rea s
sessedanddeve
flopedba sedon
behav
fio
randsty
fle thfink
fingpat
ternsandprob
flem
-soflv
fingab
fi
fl
fi
ty

Leade
rsa redeveflopedth
roughtra
fin
fingand Leade r
saredeve
flopedthroughsfimu
fla
tfion
,prob
flem
pro
fess
fiona
fldeve
flopmentprog
ram s so
flv
fing
,andrea
fl
-worfldp
rojec
ts

D
five
rsfi
tyo
ffleade
rsh
fipfi
scon
sfide
redagoa
fland Leade
rsa reassessedandt rafinedtounde rstand
fimportan
tben chmarkto mea sure uncon
scfiou
sbfia
s,fin
cflu
sfion
,andd five
rsfi
tyfinthe
fi
rro
fle

Leade
rshfipfi
scon s
fide
redad fifi
cufl
tro
fleandonetha
t Leadersh
fipfi
scons
fide
redaro fletha
tafl
flp
flay
;
fi
ssac
rosan ctfintheorgan
fi
za t
fion everyoneha sopportunfi
t
fie
stobe comeafleader

Leade
rsfleado
rgan
fi
zat
fion
sandfun
ctfion
s Leade
rsfleadteam
s,p
roje
cts
,andne
two
rkso
fteam
s

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

83
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

ENDNOTES

1
. KornFe rry,KornFe r
rygfloba
flstudy : Ma
jo r
fi
tyo f CEOssee mo revafluefinte
chnoflogythanthefi
r workforce,

Busfin
essW fi
re,Septembe r17 ,2016,h t
tp:/
/www .bus
fine
sswfi
re.
com /new s/home/20161117006293/en /Ko
rn -Fer
ry-
G
flobafl
-Study -Ma
jorfi
ty-CEOs-Technoflogy
,a ccessedDe cembe r21,2016.

2
. Exe
cut
fiveconve
rsa
tfion
swfi
thau
tho
rs.

3
. Exe
cut
fiveconve
rsa
tfion
swfi
thau
tho
rs.

4
. B
rafinyQuote,MarkZucke
rbe
rg Quo
tes
,h
ttp
s:/
/www
.bra
finyquo
te.
com
/quo
tes
/quo
tes
/m/ma
rkzu
cke
r453450
.
h
tm fl
,January17
,2017.

5
. Andrea De
rfle
r,H
figh-
fimpa
ctflead
ersh
fip
:Th en ewfl
ead
ershfip ma
tur
fi
ty mod
efl,Be r
sfinby Deflo
fi
t
te,2016
,ht
tp:
//www
.
ber
sfin
.com/Prac
tfi
ce/Deta
fi
fl
.aspx
?docfid=20180&mode= sea r
ch&p=Leadershfip
-Deve flopment.

6
. De
flo
fi
t
te,Th
e2016D
eflo
fi
t
t eM
fi
fl
fl
enn
fia
flSu
rve
y:W
finn
fingo
verth
ene
xtg
ene
rat
fiono
ffl
ead
ers
,2016
.

7
. De
flo
fi
t
te,Th
e2016D
eflo
fi
t
t eM
fi
fl
fl
enn
fia
flSu
rve
y,p
.6.

8
. De
rfle
r,H
figh
-fimpa
ctfl
ead
ersh
fip.

9
. Ge
ra fld Kanee ta fl
.,S tra tegy
,nottechno
flog
y,d r
fi
vesdfig
fi
tafltrans
format
fion, MITS
floan Managemen t Rev fiewand
De
flo
fi
t te Unfive
rsfi
ty P re ss, 2015
,https
://dupress.de
flo
fi
tte.com /con
tent/dam/dup-u s
-en/a
rtfi
c
fle
s/d
fig
fi
tafl
-
t rans
for-
ma
tfion -
stra
tegy -dfig
fi
tafl
fly
-ma ture
/15
-MIT-DD-Strategy_sma fl
fl
.pdf
,acces
sedDe cembe r21
,2016 .

84
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

AUTHORS

An
thonyAbba
tfie
fl
flo
,De
flo
fi
tteCon
sufl
t
fingLLP | aabba
tfie
fl
flo@de
flo
fi
tte
.com

An thon yAbba tfie

fl
flo
fistheg flobaflfleade rofDe flo
fi
ttesLeade rsh
fipp rac
tfi
ce.Hespe c
fia
fl
fi
zesfin
fleade rsh fips
trateg yandde veflopmen t,su ccessfion managemen t
,andHR /taflentstrateg y
.
Abba tfie
fl
floha s
fled findus tr
yandfun c
tfiona
flhumancap fi
taflpractfi
cesand fi
sare spectedg floba
fl
though t fleadera saSHRMT rend sette randare s
fidentta flentbfloggerfo rHufin g
tonPo s
t.
Head vfi
se ssenfiorg flobaflc
fl
fient sone xe cu
tfi
veread fine
s s
,t ran s
fo rma t
fionafl
fleade rshfip
,and
bufi
fld
fingfu turefleade r
shfippfipefl
fines.

Ma
rgo
rfieKn
figh
t,De
flo
fi
tte MCSL
fim
fi
ted | ma
rjkn
figh
t@de
flo
fi
tte
.co
.uk

Ma r
jor
fieKn fightwa stheco -founde randcha fi
rmano fKa fi
senCon sufl
tfing
,abou t
fiquegfloba fl
fleadershfipcon sufl
tan cya cqufi
redb yDe flo
fi
tte fin2015.A sasea sonedbu sfines sp sy
cho flogfi
st,
shespe cfia
fl
fize sfinthea s
se ssmen t
,coa chfing,andde veflopmen to fC -sufi
te fleade rsandh figh
po ten
tfia
fl
sand finsuppo r
tfingorganfi
zatfion sw fi
thsu cces sfionpflannfing.Ba sed fintheUn fi
ted
K
fingdom ,Kn fightha so ver25yea r
se xpe rfiencewo r
kfingw fi
thfleade rsfin mo rethan25
coun t
rfiesa c ros saw fiderangeo fsecto rs.

S
taceyPh
fi
flpo
t,De
flo
fi
tteCon
sufl
t
fingLLP | sph
fi
flpo
t@de
flo
fi
tte
.com

Sta ce yPh fi
flpo t
fi
sap rfinc
fipaflwfi
thDe flo
fi
t te
sLeade r shfipp ra c
tfi
ce.Shespe c
fia
fl
fi
ze sfin
fimp flemen tfingcutt
fing-edgep rogram sandp ro ces se stha the flpsenfio
rexe cutfi
ve sflead,
finno va te,andadap ttovo fla
tfi
fle ma rke tsandchang fingfindu st
rfies.Asano rgan fi
za t
fionafl
ps ycho flogfi
st,he rarea so fe xpe rt
fi
sea re fleadershfipde veflopmen t,succes
sfionp flannfing
,and
taflents t rateg yfimp
flemen tat
fion.Ph fi
flpo tfistheau tho ro fse vera flbookchap tersanda r
tfi
cfle
s
andaf requen tspea ke ronwomen sfleade rshfiptop fi
cs.

Ind
ran
fi
flRoy
,De
flo
fi
tteCon
sufl
t
fingP
teL
td |find
roy@de
flo
fi
tte
.com

Ind ran fi
flRo yflead stheDe flo
fi
tteLeade rshfippra ctfi
cefo rtheA s
fi
a-Pa c
fifi
creg fionandse r
ve sas
chfie
fs tra tegyofi ce rfortheg flobaflLeade rshfipp ra c
tfi
ce.Roy fi
sag floba fl
fl
yrenowneds trategfi
c
advfisoron finnova tfionandd fig
fi
tafl
,fleader
sh fip
,st rateg y
,o rganfi
zatfion
,andcu fl
tu re
.Heha s
exten sfi
vee xpe r
fien cead vfis
fingc fl
fientsfromtheASEAN membe rs tate s,B ra zfi
fl
,Japan,Chfina
,
Ind fia
,Ko rea,theUn fi
tedK fingdom ,andtheUn fi
tedS tatesacro ssaw fiderangeo fsec
tors,
fin
cfludfingfinan cfia
flse rv
fi
ce s,IT,go vernmen t,con sume rbu s
fine ss
,andhea fl
thca re
.

CONTR
IBUTORS
JohnC
rump
,And
reaDe
rfle
r,Ka
renPa
stak
fia
, Moh
fin
fi
shS
finha

85
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

D
fig
fi
taflHR
P
fla
tfo
rms
,peop
fle
,andwo
rk

HRfisunde rgo fingrapfidandp rofoundchange . On cevfiewedasasuppo rtfun c

tfion
thatde fl
fiveredemp floyeese rv
fi
ces, HRfisnowbe finga skedtoheflpfleadthed fig
fi
tafl
transforma tfionsweep fingo
rganfi
zat
fion
s wor
fldw
fide. Weseethfi
schangetak fingpflace
finthreea rea s:

Dfig
fi
tafl wo rkfo rce: Howcan o rganfi
zatfionsd r
five new managemen tprac
tfi
ces
(wh fi
ch weca fl
fld
fig
fi
taflDNA )
1
,acufl
tureo ffinnovat
fionandsha r
fing
,andasetoftafl
-
en tp rac
tfi
ce stha tfa cfi
fl
fi
tateanewne two rk-ba sedo rgan
fi
zat
fion
?2

Dfig
fi
tafl wo rkpflace: Howcano rgan
fi
zatfion
sde s
figna workfingenv
fi
ronmen tthat
enab fle
sp rodu ctfiv
fi
ty;u ses moderncommun fi
cat
fiontoofl
s( suchasS fla
ck, Wo
rk-
p
flacebyFa cebook ,M fi
croso
ftTeam s
,and manyo the
rs)
;andp romo tesengage-
men t
, we fl
flne s
s,andasen seofpu rpo
se ?

D
fig
fi
ta fl HR
: Howcano rgan
fiza
tfion
schangethe HRfun ct
fionfi
tse
fl
ftoope ra
tefina
d
fig
fi
tafl way
,usedfig
fi
tafltoo
fl
sandapp stodefl
five
rso
flu
tfions,andcon tfinuou
sflyex-
pe
rfimen
tandfinnova
te?

Th
fi
ssh fi
f
tfishappen fingrap
fid
fly
,as HRfleader
sarebe fingpushedtotakeonafla
rge
r
ro
flefinhe flp
fingtod
rfivetheorganfi
zat
fiontobed
fig
fi
tafl
,notjustdodfig
fi
tafl
.

F
fi
f
ty-
sfixpercen tofcompan fie
s wesurveyedthfi
syea
rarerede
sfign
fingthe
fi
r HR
p
rogram stofleveraged
fig
fi
tafland mob
fi
fletoo
fl
s
.

F
fi
f
ty-onepe rcen
to fcompan fie
sa recurrent
flyfinthep
roce
sso
frede
sfign
fingthe
fi
r
o
rganfi
zat
fion
sfordfig
fi
taflbu
sfiness mode
fl
s.

Th
fi
rty-th
reepercen tofsu
rveyedHRteam sareus
fingsomeformofar tfifi
c
fia
fl
fintefl
fl
fi-
gence(AI)te
chnoflogytode
fl
fiverHRso
flu
tfion
s,and41pe r
centarea
ctfiveflybufi
fld
fing
mob
fi
fleappstodefl
five
rHRse rvfi
ces
.

87
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

O
VER th eflastfi vey ea rs,th e HRd fi
s c
fipfl
fine redes
figneda sa se
r v
fi
c eo rgan fi
zatfion ;c ent er
so f
has und e
rgon e arap fid e vo flutfion . Th r ee exper
tfi
seb eganto manag eco reta flentp ra ct
fi
ces,
yea rsago ,w ew rot eabou t HR s ra c etoth e serv
fi
cec en
t e
r shandfl
edfind fi
vfidua fln e eds,and HR
cfloud ,a scompan fi
esru sh edtor epflac eflega cyta flent bus
fin
e ss partnersb eganto b eemb edd edfinth e
sy stem sw fi
thfin t egra ted HRp flat
fo rm s.Twoy ea rs bus
fin
e ss
.Inth e1990sandea rfl
y2000 s
, HR wa s
ago ,w echa ra cterfi
zed HRa safun ctfionfinn e edo f redes
fignedaga fina
roundfin t eg rat edta flent manag e-
a mak eo ver, a scompan fi
e sfo cu sedonr eskfi
fl
fl
fing ment
,o ftena ccompanfi
edb yth efimp fl
em entatfiono f
HRp rofessfiona fl
s
,fint egra tfingth eo rgan fiza tfion,and news ystem sfo rre
crufi
tfing,flea rn fing,p er
fo rman ce
fimp flem entfingana flytfi
cs.Th fi
sy ea r
,a sd figfi
tafl man - managem en
t,andcomp en satfion.
ag em entp ra ctfi
ce sandag fi
fl
eo rgan fi
za tfiond e s
fignb e-
Toda y
, HR sfo cusha sshfi
ftedtowa rdbu fi
fld
fingth e
com ec entra fltobu sfines sth finkfing, HRfi schang fing
organ fi
zatfiono fthefu ture. Compan fie
sa reh fi
rfing
aga fin
,fo cu sfingonp eop fle
,wo rk,andp fla
tfo rm s.W e
young ,d figfi
tafl
fl
ysav vywo rkerswhoa r ecom fortab fl
e
cafl
flth eresu fl
tfings eto f HRp ra ctfi
cesd figfi
ta fl HR.
dofingth fingsth ems e
fl
vesandsha r
fingfin
forma tfionfin
D
fig
fi
tafl HRbu fi
fld
supony ear
sofefo rt
.Inth e1960 s atran spa ren twa y.Th e
ywan tanfin tegrated ,d fig
fi
ta fl
and1970 s, HRfo cu sed on pe
rsonn efl opera
tfion
s, exp erfi
en c ea t workon ed esfigneda roundt eam s,
automa tfingtran sa
ctfions
,and ma fin
tafinfingasound produ ct
fivfi
ty, and empow e rm entand HRfi s ex-
emp flo
ye es y
st emo fr e
co rd
.Inth e1980 s, HR was pect edtod efl
fi
verfi
t
.

Ffigu
re1 .D
fig
fi
taflHR
:Pe
rcen
tageo
fre
sponden
tsra
tfingth
fi
strend
fimpo
rtan
to
rve
ry
fimpo r
tant

Percen
tagesfin
se
fle
c tedcount
rfie
s:
Canada 63 H
fighe
r% Lowe
r%

Ind
fia 87
75 Ne
the
rfland
s
B
raz
fi
fl 82
Mex
fi
co 79
Be
flg
fium 61 Ge
rmany 75
UK 67 Ne
the
rfland
s 75

USA 65 Ge
rmany 75 Sou
thA
frfi
ca 74
F
ran
ce 63 64 Japan I
tafly 74
Spa
fin 73 73 Ch
fina Ch
fina 73
Mex
fi
co 79 Spa
fin 73
I
tafly 74
87 Ind
fia Au
stra
fl
fia 68
Un
fi
tedK
fingdom 67
82 B
raz
fi
fl
Un
fi
tedS
tate
s 65
68 Au
stra
fl
fia
74 Sou
thA
frfi
ca Japan 64
Canada 63
F
ran
ce 63
Pe
rcen
tage
sbyreg
fion
: Be
flg
fium 61
H
fighe
r% Lowe
r%

Ame
rfi
cas Eu
rope,M
fidd
fleEa
st,andA
frfi
ca As
fia
-Pa
cfi
c
81 65 79 69 76 72 67 79 67
La
tfin&South Nor
th A
fr
fi
ca Cent
rafl& M fidd
fleEa
st No
rdfi
c We
stern A
sfia O
cean
fia
Amerfi
ca Ame
rfi
ca Ea
sternEu rope count
rfie
s Europe

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

88
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

REWR
ITINGTHERULESFORD
IGITALHR Dfigfi
tafl HRr equfi
resd fig
fi
tafltechno flogy exp ertfi
s e.
Wh fi
fl
ec floud-based HRs ystem sb rough tt rem en-
Whfi
fl
enon eo f HR sp r
fiorr espon s
fib
fi
fl
fi
tfi
esha sgon e dou s va flueto o rgan fi
za t
fions,th eya re noflong e r
awa y, HRd epa rtm en tstoda ya reund erp ressu re enough .Toda y
, HRt eam sa rer e
th finkfingth efi
rso -
tor ew rfi
teth eru fl
e sb yr edes
fignfingta fl
en tp ractfi
ce s
, flutfionsfinth econt exto fwo rkflow- emb edd edapp s
;
fromr e cru fi
tfingtofl ead ersh
fiptop erfo rman ce man - Ro ya fl Bank o f Canada ,D eutscheT efl
ekom , Fo rd ,
agem en t;b yexp e
rfim en t
fing wfi
thd figfi
taflapp s;and ando th ersnowha ved fig
fi
tafldes
fignt eam sw fi
thfinth e
bybu fi
fld
fingacomp efl
fl
fingemp floyeeexp er
fience.A fl
fl HRd epa rtm ent
.3 Th fi
sm eansu sfingth ecflouda sa
thfi
s mu stb edon ew fi
thafo cu sonr ed e s
fign
fingth e pfla t
fo rm andbu fi
fld
fingonfi tfo rcompan y -spe cfifi
c
organ fi
za tfiona roundt eam s
,fimp fl
em en tfingana fl
ytfi
cs ne ed s.
and o rgan fizatfionafl n et-
workana fl
y sfi
s,andd rfi
vfing Th ev endo r ma rk etfisr efin-
agfloba flfo cu sond fi
ver sfi
ty, ven tfingfitsefl
f:An ewb re ed
cufl
tu re,fl ea rnfing,andca - Ascompan fies of HRp rodu ct sandso flu-
tfionsfiscom fingto ma rk et
,
ree r
s.
be comene two r ks man ybu fi
flta round mob fi
fl
e
Dfigfi
tafl HR fi s bu fi
fl
t on
finno vatfion and exp erfi
- andtheemp flo
yee app
fl
fik
s,A
e exp
I, andcon
erfi
en ces.4
sum
Th e
er
s
-
e
m
n
en
fi
e
ta
s b
tfion
e
. A
com
s compa-
e n etwo rks
ba sebecome sbo th too fl
sa r eenab fl
fing HRto
be com e n ea r -reafl t fim e.
and th e emp floyee ba s e o
flderandyounge r, Compan fi
e ssu ch a s SAP
be com es bo th oflder and
young e r
,n ewapp roa ch e s newapp roa che sa re and R
mon fi
to rr
e
fl
fian
eafl-
c
t
e J
fim em
fio now
et r
fics
a
e
r
r
en eed
y HR doma
edfina flmo
fin
ste
. Com
v-
-
needed finaflmo st on engag
fing,tu rno
em
v e
en
r
t,r
, and o
ecru
th
fi
t-
er
pan fi
es o ften now u se eve ryHRdoma fin
. mea su re stoh eflpbu s
fine ss
ha cka thon s
,rap fidd e s
fign fl
ead ers mak e d ecfi
sfion s
group s
, and bo th p ro- mo re qu fickfl
y.5 IBM ha s
to t yp es and m fin
fima fl
fl
y beguntou s eA Itoo fl
sto
vfiabflep rodu ctstoro fl
floutp fi
flo
t HRp
rog
ram
s. gfi
vefl
ead er
sr egufla
rpufl
sesonhowth efirt eam sa re
dofing
,heflp
fingthems eepa tt ern stha tcang etfinth e
De s
fignth finkfingha sgon e ma fin-
wayo fp er
fo rman ceorr et entfionand p romp tfing
stream . Ra th er than d efl
fi
v er
th emtop roa ct
fi
vefl
yaddres sth emth roughcoa chfing,
HR p rog ram sd esfigned a round
recognfi
t
fion,o rcommun fi
tybu fi
fldfing.6
fl
ega c y bu sfines sp roc e
sse s, HR
team s now s tud y emp floy ee Asd fig
fi
tafl HRtak esho fldand HRo rgan fi
za t
fion sb e-
ne edsa c ro ssa fl
flsegm ents
:hou r- com e mo rep fla
tfo rmba s ed,bu sfinesspa rtn ersa re
fl
y wo rk er s,sa fla
rfied emp floye es
, becom fing mo r ed fig
fi
ta fl
fl
yempow eredandab fl
eto
manag ers, ex e cutfi
v es
. In stead sp end mo retfim efinth ebu sfines
s.Ou r fla
te stre search
oft radfi
tfiona flca ree r mod efl
s, HR show stha th figh-p erfo rm fing HRt eam sha v ef ew er
fi
sof er
fingjou rn e y map sandr e
- gen erafl
fi
stsand mo res enfior HRbu s
fines spa r
tn e
rs,
pflac
fingcomp flex p ro cessesw fi
th for c
fing man y HRd epa rtm ent
stor eskfi
fl
flthefi
r HR
flocaflpra ctficesba sedonanfin te
- stafandg fiv
eth emn ewro flesass enfiorcon sufl
tants,
grat ed p flatform .(S eeth e Fo rd fl
ev eragfingth ed fig
fi
tafltoo fl
sfinpfla
c e.
7

ca ses tud yfinth e Empflo

y e eex-
pe r
fiencechap t ero fthfi
sr epo rt
.)

89
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

Fa
ctor
s, wh
fi
chnowp ro
vfid
essfim
fi
flartoofl
sfinfi
ts
en
terpr
fi
seta
flen
t managem en
tapp fl
fi
cat
fion
.

Tran sparen c yfi

sb ecom fingas tanda rd finth ewo rfldof
HRandta fl
en t.Incomp ensa t
fion ,G flas
sdoo r
sKnow
Your Wo rth13 andL fink edInsSa flaryw e reflaun ch ed
thfi
sy ear,jo fin
fingvendo rssu cha sSa flary.comand
Payscafl
e, wh fichc rowd sourc ecomp en satfion da ta
foran yon etos ee
.B yco fl
fl
e ctfinganon ymou sda ta
ont en so fthou sandsto m fi
fl
fl
fion so fsa fla
rfies,th es e
toofl
sfle
two rk erscompa reth efi
rsa fla
ryaga fin s
ttho se
fors fim
fi
flarjob sb ycfi
ty,t enu r e,findu str y
,ande ven
compan y.

Le
sson
sfromthef
ron
tfl
fine
s
IBM ,ag floba
flcompan ywfi
tho ver400 ,000p eopfl
e,
fi
sfl eadfingth etrans
fi
t
fiontod fig
fi
tafl HR,u sfingaw fid
e
va rfi
etyo fexp e
rfim
entstod r
fiv en ewd fig
fi
tafl HRsoflu-
tfion s
.14

A
ft eranemp floyee ha cka thon
,th ecompan yr e
fin-
vent edfitsp erfo rman ce manag em entpro cessb y
NEWSTOOLSANDEXPANDED bufi
fld
fing Ch eckpo fin
t,an ewfeedbackproce ssthat
TRANSPARENCYFAC
ILITATED
IGITALHR fi
sd rama tfi
cafl
fl
yfincreasfingengagem en
t,afl
fignmen t
,
andgoa fl manag em ent
.15
Th erofl
eo fAI,cogn fi
t
fiveprocess
fing,emb edd
edana-
fl
ytfi
cs,and mob fi
fl
et e chno
flog
yfischang
fingthe wa
y Tod rfivecon t
finuou sfl ea rnfing,IBMshu tdownfi t
s
peopflep rog
ram swo rk.8 trad fi
tfiona
flg
flobaflfl
ea rn fing manag em en ts yst
emand
repflac edfi
twfi
than ewd figfi
tafl
fl
earnfingpflatform.Th e
Wad eand W endy,acha tbots e
r v
fi
ce,brfingsA I
news ystemenab fl
esemp floy e
e stopub fl
fi
shan ycon-
andcha tbot
stor ec rufi
tm entandca ree rp flan-
tentth eyf
e e
fl
fisfimpo rtan t,cu ra t
esandr ecomm ends
nfing
.9 Wad eheflp
semp flo
y eesw fi
thth e
firca r eer
trafinfing based onro fleandexp erfi
enc e
,andfin te
-
strategfi
esandshow sth emca re e
roppo rtun fi
tfie
s
grate sex ternaflfl
earn fingf roma crossth eIn t
ern e
t.
finth ecompan y
. W end ytaflksw fi
thcand fidat es
andh e
flpsthemund erstandth ecompan y
scu fl- Toempow erempflo
y e
e stotakegreatercon t
roflof
tu re
,joboppo r
tun fi
t
fies
,andh fi
r
fingp ro
ce ss
. th efi
rca ree
r managem ent,IBMd e
v e
flop edap rop r
fi
-
etar yca r
eer managem entsys
temtha th eflp
sp eopfl
e
F
fi
rstjobschatbotM yacanefl
fim
finateupto75
findn ewjobsandr ecomm endsnewa ssfignm entsb y
pe
r cento ftheque
stfionspeop
fl
eha v
edurfingth
e
flookfingatthepat
t e
rn softhe
fi
rpee
r s
.
re
c rufi
t
fingproc
ess
.10

W
fithfin HR ,IBMfl eve
rag edth ecompan y
sA Ifinv est-
Swfi
tch
,a newappfo rr ec
rufi
t
fing
,h e
flp
scand fi-
men tsfin Wa tsontop fi
flo
tth eu seo fCH IP(Cogn fi-
da
t e
sfindjob
sbygfi
vfingthemaT find
e r
-fl
fik
eex-
tfi
v e HumanIn t e
rfaceP ersona fl
fi
ty),acogn fi
tfi
v ea s-
pe
rfi
encefo
rjobs
earchandr ecrufi
tm ent
.11
sfi
stan ttha tcanhand flea w fiderang eof HR -reflat ed
So f
twa rev endo r Un fi
t
fiveu sesA Ito w r
fi
tejob qu estfions
.CH IPfi
sanfin t efl
fl
figen
tcha tbot(a vafi
flabfle
de sc
rfip
tfion sba sedona ctuafld fi
scussfionsabou t th roughcompu t er
,tex tm e ssages,andsoonvo fic e
)
th ejob,andcana flgo r
fi
thm fi
cafl
fl
yfidentfi
fyg end e
r, tha tr e
cognfi
zesth e 200 mo stf r equent
flya sk ed
ra ce
,o rg en eratfiona flb
fiastor edu ceun cons c
fiou
s emp floyee quest
fions( su cha sT efl
fl meabou tm y
bfia
sfinr ec rufi
tfing.12 Ano therexamp fl
efisSu ccess
- va catfionb enefi
tsorF find m eanexp ertfind figfi
tafl

90
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

market
fing
)andb ecomessma r
terafl
flthetfim
e.The Bufifldad fig
fi
ta fl HRteam : D edfi
catet eam sto
syst
emha safl
read
yr educ
edcafl
flc
en tertfimeandfi
s exp flo
r en ewv endo rso flut
fionsandbu fi
fldo th er s
,
prov
fingpopufla
rwfi
thempflo
yees
.16 andcon sfiderA Iso flu
tfionstofimp rov ese rv
fic ed e-
fl
fi
ve ry,re crufi
tfing
,andfl earnfing
.Compan fi
essu ch
Ro yaflBanko fCanada(RBC )fisr e
fin v en tfingfitsem-
asRBCandD eu ts cheT efl
ekomnowha v ed fig
fi
ta fl
pfloyeeexp erfien ceth roughacomp fl
e ted figfi
taflfocus.
desfignt eam sfin HRtha two rkwfithITtod esfign,
Th ecompan ys etupad fig
fi
ta fl HRd e v eflopm entt eam ,
pro totyp e,andro fl
floutd fig
fi
taflapp s
.
pa rtnerfing w fi
thITfo rfinfra s
t ru ctu reands ecu r
fi
ty,
tod epfloyan ewp r eboa rdfing app fl
fica tfion.Th eapp, Organ fize HRfin to ne tworks o fexper tfise
cafl
fl
ed Emba rk ,h eflpsemp floye esfl ea rnabou tth efi
r wfi
th s trong bus finess par tners : R eth fink
newjob s,emb ra ceth ecompan ycu fltu re,and m e
e t you r HR o rganfi
za tfion mod efltofo cusefo rts
th efi
rt eam son fl
fin
e.Tobu fi
fldonth fi
ssu c cess, RBC onth eemp flo
yeeexp er
fienc e
,ana fl
ytfi
cs,cu fl
tu re,
pflanstod ev eflopComp e
fl
fl
fingCa re ers,anend -to -end andth en ewwo rfldo fflearnfing. Mak esu r
eth e se
se tofapp sandtoo fl
stha tfo rm sad fig
fitaflso flut
fionfo r team scommun fi
ca t ew efl
fl
:H figh-pe
r formfing HR
ca reerd e veflopm en t
,jobt ran sfi
tfion,andcon tfinuou s team ssha reflead fingp ractfi
ce sandknow wha t
fl
ea rnfing.17
theo th erteam sa r edo fing.

Makefinnova tfion acores trategy w fi

thfin
S
tar
the
re HR : Pu shyou rsefl
ftor e
fin
ven t andfinno vate
finev eryp eop fl
ep ra c
tfi
ce. Man yorganfi
zatfions
Redefineyour m fissfion: HRtoda y mu std e- are now u sfingn ewp erforman ce manag em ent
finefi
tsro flea sthet eamtha theflp
s manag emen t pract
fic
e s bu fi
fl
ta round d es
fign sess
fions and
andemp flo yeesrap fidfl
yt ran s
formandadap tto hackathon s
. In vest
figaten ew finnovat
fions fin
th ed fig
fi
ta fl wayo fth finkfing
. Fam fi
fl
fia
rfi
ze you r- recrufi
t
fing
,fin cfludfingu s
fingda tatofindp eop fl
e
sefl
f w fi
th n e
two rk ed o rganfi
za t
fion s tru ctures, whor esembfleh fighp erform ersfinthecompan y
.
organfizatfionafl netwo rk ana fl
ysfi
s, and d fig
fi
tafl
fl
ead ershfip mod e
fl
s. Rotateyounger peop flefin tothe HR pro-
fessfion:R egufla
rfl
yro tat ep eop flefromth ebu s
fi
-
Upgrade coretechno flogy: R epfla
ceflegac
y nessfin
toandou to fHR ,u sefinno vatfiont eam sto
sys
tem sw fi
thanfin tegra
tedc floudpfla
tformfo ra reverse-men to
rs en
fiorflead er s
,andr ecrufi
tn ew
soundd fig
fi
taflfin
frastruc
tu re
. Upg rad eofldtoo
fl
s MBA stob r
fingp eopflew fi
thana fl
ytfi
cssk fi
fl
fl
sfin
to
forfl
earnfing
,r ecrufi
t
fing
,andp er
forman ce man- thep rofe
ssfion
.
agem ent
,andb r
fingfinsy
st em sthata reea s
yfor
empfloy
ee stou se. Benchmark :V fi
sfi
toth ercompan fiestoseewha t
th eya redo fing. HRt eam scanb rfingfinout s
fide
Deve flopa mu fl
tfiyear HRtechno flogys trat- sp eakers,jo finr esearch m ember sh fipprogram s
,
egy : Intoda y
srap fid
fl
ychang fing HRt echnofl
- andcon tfinuafl
fl
yflookfo rn ewfidea stofo sterfin-
og y wo r
fld
,fitsfimpo r
tan ttobu fi
flda mu flt
fi
year no vat
fion.Toda ysfleadfingp rac
tfi
c escom ef rom
strateg ytha tfin
cflud escfloudente rprfi
ser esou r
ce finnova t
fi
v efideasd eve
flopeda roundano rganfiza
-
pflannfing(ERP )p fla
tform s
,app s
,ana fly
tfi
cs,and tfion
scu fl
tureandbu s
finessn e
ed s
,no tabook .
arang eo ftoo fl
sfo rA I
,ca se manag em ent,and
oth erso flu
tfions.

91
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

FASTFORWARD
HRha sac rfi
t
ficafloppo rtunfi
tytohe flpfleadthet ran sforma tfiontoad fig
fi
taflen te
rp r
fi
se.
Inthenex tseve raflyears
,HRteam stha temb raced fig
fi
taflpflat
form stotakeupthe
duaflcha fl
flengeo ftran s
form fingHRope ratfionsontheonehand ,andt ran sformfing
the wo rk fo rceandthe way wo rkfisdoneontheo the r
,w fi
fl
flbegamechange rs
.HR
fleade r
s who fleanfintonewte chno flogfie
s,p fla
tfo rms,and way sof wo rkfing,and who
expfloreandfinve s
tfinenab fl
fingagfi
fl
fi
tyth roughcon stantre finven t
fion
,w fi
fl
flbes trongfly
po s
fi
t
fionedtohaveanfimpa ctonbu sfinessre su fl
tsandemp floyeeexpe r
fien ce.

F
figu
re2
.Dfig
fi
taflHR
:Ofldru
fle
svs
.newru
fle
s

O
fldru
fle
s Newru
fle
s

HRdepa rtmen tsfocu

sonop t
fim
fi
z
fingempfloyee
HRdepar
tmen tsfo
cusonproces
sde
sfignand
produc
tfiv
fi
ty,engagemen
t,teamwo rk,andca ree
r
ha
rmonfi
zat
fiontoc
rea
testanda
rdHRp rac
tfi
ces
growth

HRse
fle
ctsacfloudvendorandfimpflemen
tsou
t-o
f- HRbufi
fld
sfinnovat
five
,company-
spe
cfifi
cprograms
,
the
-boxp ra
ctfi
cestocrea
tescafle deve
flopsapp s,andfleve
rage
sthep
flatformfors
cafle

HRte chno flogyteam move sbeyondERPtodeve

flop
HRte chnoflogyteam sfo cu
sonERPfimp
flementa
tfion
d
fig
fi
taflcapab fi
fl
fi
t
fiesand mob
fi
fleapp
swfi
thafo
cuson
andfinteg
ra tedanafly
tfi
cs,wfi
thafo
cusoneaseofu se
produ ct
fiv
fi
tya t work

HRcen ter
so fexce
fl
flen
cefleverageA
I,chat
,app
s,and
HRcen
ter
sofex cefl
flen
cefo
cusonp
roce
ssde
sfignand
othe
radvan cedte
chno flog
fie
stosca
fleandempower
pro
ces
sexce
fl
flen
ce
empfloyees

HRprogram stargetemp floyeesegmen ts

,personae
,
HRprogramsarede s
fignedfo
rsca
fleandcon
sfi
sten
cy
andspecfifi
cg roup
s,p rov
fidfingthem w
fi
thjou
rney
aroundthe wo
rfld
mapsre
flevan ttothefi
rjobsandca ree
rs

HRfocu
seson
sefl
f
- se
rvfi
cea
sa waytos
caflese
rvfi
ces HRfocu sesonenabflemen
ttohe
flppeop flege
t wo
rk
andsuppo
rt donefin moreefec
tfiveandprodu
ctfive ways

HRbu fi
fldsanemp floyee
sefl
f-serv
fi
ceporta
fl
asa HRbufi
fld
sanfintegratedemp floyeeexpe r
fien
ce
techno flogypfla
tformtha t make sfi
tea
sytofind p
fla
tfo
rm us
fingdfig
fi
taflapp s
,ca se managemen t
,AI
,
transa ctfiona
flneed sandp rogram s andbo tstosuppo r
tongo fingemp floyeeneeds

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

92
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

ENDNOTES

1
. Deflo
fi
tteLLP, Bu fi
fld
fingyou
rd fig
fi
taflDNA,2014
,ht
tps
:/
/www2
.de
flo
fi
t
te.
com
/bh
/en
/page
s/te
chno
flogy
/ar
tfi
c
fle
s/bu
fi
fld
-
fing-your
-dfig
fi
tafl
-dna .h
tmfl
.

2
. JoshBe r s
fin
,T fifany M cDowe fl
fl
,Am fi
rRahnema,andYve svan Du rme,Theo rgan
fi
zatfionofthefu tu
re:Arr
fiv
fing
now,
G flobafl HumanCap fi
taflTr ends2017:Rew
rfi
t
fingth
erufl
esfo rthedfig
fi
taflag
e, Deflo
fi
tte Un
five
rsfi
tyP re
ss,2017 ,
ht
tps
://dup res s
.deflo
fi
t
te.com /dup -us-en
/fo
cus
/human -cap
fi
tafl
-
t rends
.htm fl
.

3
. Exe
cut
fiveconve
rsa
tfion
swfi
ththeau
tho
rs.

4
. Jo
sh Bers
fin
,The HRsoftwa
re marke
tre
finvent
sfitse
fl
f
,Fo rbes
,Jufly 18
, 2016
,ht
tp:
//www
.fo
rbe
s.com
/sfi
tes
/
jo
shber
sfin
/2016
/07/18
/the
-hr
-so
ftware
-ma
rke t
-re
finven
ts-fi
tse
fl
f
/#4287b9154930 .

5
. Exe
cut
fiveconve
rsa
tfion
swfi
ththeau
tho
rs.

6
. Exe
cut
fiveconve
rsa
tfion
swfi
ththeau
tho
rs.

7
. Davfid Ma
fl
flone
tafl
.
,Hfigh
-fimpa
ctHR
:Bu
fi
fld
fingo
rgan
fi
zat
fiona
flp
erfo
rman
cef
romth
egroundup,Be
rsfinby De
flo
fi
t
te,
Jufly24
,2014 .

8
. M
fi
chae flStephan, Davfid B
rown,andRob finE r
fickson
,Ta flentacqu
fi
s
fit
fion
:En
te rthecognfi
t
fiverec
rufi
ter
,G floba
fl
HumanCap fi
taflT
rends2017 :Rew
rfi
t
fingtherufl
esfo rthedfig
fi
taflag
e,Deflo
fi
tteUn
five
rsfi
tyP
res
s,2017 ,https:
//dup res
s.
de
flo
fi
t
te .com /dup-us-en/focu
s/human -
capfi
tafl
-
t rends
.htm fl
.

9
. Wadeand Wendy
,ht
tp:
//wadeandwendy
.afi
/
,ac
ces
sedJanua
ry17
,2017
.

10
. B
IIn tefl
fl
figence,Chatbotsfin
crea serecru
fi
tmen t opportunfi
t
fies, Bu
sfin
essIn s
fide
r,Jufly 12
, 2016,h t
tp:/
/www .
bus
fines sfin
sfide
r.com/cha
tbots-
fincrea
se-
recrufi
tmen t
-opportun fi
t
fie
s-2016-7; Kha r
fiJohn
son , Rec
rufi
tmen t cha
t-
bo
t Myaau toma tes75%o fh fi
r
fingprocess
,Ven ture Bea
t,Ju fly11,2016 ,http:/
/venturebeat.
com /2016/07/11
/
rec
ru fi
tmen t-chatbo
t-mya-automa tes
-75-o
f-hfi
r
fing
-process
/.

11
. Sw
fi
tch
,ht
tp:
//www
.sw
fi
tchapp
.com
/,a
cce
ssedJanua
ry17
,2017
.

12
. Exe
cut
fiveconve
rsa
tfion
swfi
ththeau
tho
rs.

13
. SaraAsh
fley O
Br
fien
,Gfla
ssdoor
snewtoo flte
fl
fl
syoufi
fyou
reunde
rpafid
,CNNT
ech, O
ctobe
r19
,2016
,ht
tp:
//
money
.cnn.com/2016/10/19/
techno
flogy
/gflassdoo r
-know-your
-wo
rth
-toofl
/
.

14
. D
fianeGhe
rson(
sen
fio
rvfi
cep
res
fiden
t,HumanRe
sou
rce
s,IBM
),fin
terv
fiew w
fi
ththeau
tho
rs,De
cembe
r2016
.

15
. C
fla
fi
reZfi
fl
flman
,IBMfi
sbflowfingupfi
tsannuaflpe
rformancerev
fiew
, Fo
rtun
e,Feb
rua
ry1
,2016
,ht
tp:
//fo
rtune
.
com /2016 /02
/01/
fibm
-empfloyee-pe
rforman
ce -
rev
fiews
/.

16
. A
fl
fi
sonDeNfi
sco
,Threegu
fid
fingp r
fin
cfip
fle
sfo re thfi
caflAI
,fromIBMCEOG finnfiRometty,TechRepubfl
fi
c,January17
,
2017,h
ttp
://www.tech
repubfl
fi
c
. com/a r
tfi
cfle
/3-gufid
fing-pr
fin
cfip
fle
s-fo
r-e
thfi
cafl
-afi
-
f rom
-fibm-
ceo-g
finn
fi
-
rome tty
/.

17
. Pe
rSco
tt(v
fi
cep
res
fiden
t,HumanRe
sou
rce
s,Roya
flBanko
fCanada
),fin
terv
fiew w
fi
thJo
shBe
rsfin
,De
cembe
r2016
.

18
. Exe
cut
fiveconve
rsa
tfion
swfi
ththeau
tho
rs.

93
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

AUTHORS

E
rfi
caVo
fl
fin
fi
,De
flo
fi
tteCon
sufl
t
fingLLP | evo
fl
fin
fi@de
flo
fi
tte
.com

Er
fi
caVo fl
fin
fifi
stheHumanCap fi
taflcoun tryfleade rfo
rtheUSandthe fleade roftheUSHR
Tran sforma tfionp ra c
tfi
ce.Shefi rm fl
ybe fl
fieve stha tHRshoufldbeatthehe flmo fheflp
fing
busfine sse sop t
fimfi
zethe fi
rpe r
fo rman ce.Th roughouthe r20 -yea
rcon sufl
t
fingcaree r
,Vo fl
finfi
haswo rkedw fi
tho rgan fi
zatfion stode term finehowbe sttode fl
fi
verHRse r v
fi
ces,whfichenab fle
g
floba flgrow thandd r
fiveenhan cedp rofi
tab fi
fl
fi
ty
,andha sheflped man yo fthewo r
fld
sflead
fing
organ fi
zatfionsa cros s mu fl
t
fipfle
findu str
fiesdefinethe fi
rhumancap fita
flstrategy.

Pa
sca
fl O
ccean
,De
flo
fi
tteCanada | po
ccean@de
flo
fi
tte
.ca

Pasca
flOcceanflead sDeflo
fi
ttesCanad fianHRT ran sforma t
fionp ra ctfi
ce.Wfi
th mo rethan
18yearso fexpe rfienceser v
fingdome stfi
candg flobaflc
fl
fients,O cceanspe cfia
fl
fi
ze s
finafl
fl
aspect
so fHRt ran sformatfion,
fin
cfludfings t
ra tegy,se rvfi
cede fl
fi
ve ry
,p roce
s sreengfineerfing
,
outsourc
fing
,ser vfi
cecen tert rans
fi
t
fion s,fimpflemen ta t
fion s,andsuppo r
t.O cceana fl
soha s
fin
-depthknow fledgeo fHRte chnoflog yfimpflemen tatfion sfo rso flu
tfionssucha sSAP,O ra c
fle
,
and Wo r
kda y
.

M
fi
chae
flS
tephan
,De
flo
fi
tteCon
sufl
t
fingLLP | m
stephan@de
flo
fi
tte
.com

M
fichae flStephan fi
stheg flobafl
fleaderfo
rDe flo
fi
tte
sHRT ransfo rma t
fionp rac
tfi
ce.Hede ve
flop
s
and finteg ratesHRse rv
ficede fl
fi
ve r
y mode fl
sa crosstheope ra t
fionsandte chnoflog yspe ctrum,
w
fi
thafo cu sonop t
fim
fi
z
fingHRse rv
fi
cedefl
fi
ve ryaroundthewo r
fld
.H fi
sgfloba
flcon su fl
t
fing
expe rfience finc
fludesHRs trateg y
,HRope rat
fing mode flde
sfignand fimpflemen tatfion,HR
bu s
fine ssp ro ces sout
sou rc
fing(BPO ),g
flobafltechnoflogydep floymen t,anden te rp rfi
se
tran sfi
t
fion managemen t.

B
ret
t Wa
fl
sh,De
flo
fi
tte MCSL
fim
fi
ted | b
cwa
fl
sh@de
flo
fi
tte
.co
.uk

Brett Wafl
sh fi
sDe flo
fi
t
tesg
floba
flHumanCap fi
tafl
fleade randag floba fl
fleadcfl
fien
tse rv
fi
ce
partner.Heha so ver25yea rsoffin
ternatfionafle xpe r
fiencecon su fl
tfingwfi
the xecutfi
veson
HRt ransforma t
fion,HRtechnoflog
fie
s,andthe fu tureo fwo rk
.Af requen tspea kerand
autho r
, Wa fl
shha san MBAf rom Wa rwfi
ckUn fi
ve rsfi
tyand fi
safefl
flowo fthe Inst
fi
tuteo f
Busfine
ssCon sufl
tants.

CONTR
IBUTORS
Ja
sonF
flynn
,Dav
fid Ma
fl
flon
,Jef M
fike

94
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

Peop
fleana
fly
tfic
s
Re
cafl
cufla
tfingtherou
te

Peop fleana fly

tfi
c sfinHRfi sunde rgo fingase fi
sm fi
csh fi
ft.D r
fivenbythe w fide spreadadop-
tfiono fcfloud HRsy stem s,compan fie
sa refinve stfingheav fi
flyfinp rogram stou seda ta
fo ra fl
flaspe ctso f wo rkfor cep flann fing,taflent managemen t,andope ra t
fionaflfimp rove -
men t.Peop fleana fly
tfi
cs,ad fi
scfip
fl
finetha ts tarteda sasma fl
flte chn fi
caflg rouptha tana-
flyzed engagemen t andre ten tfion, ha s now gone ma fin stream .O rgan fi
za tfionsa re
rede sfignfingthe fi
rte chn fi
caflana flyt
ficsg roup stobu fi
fldoutd figfi
tafl
flypowe reden terp r
fi
se
ana fly
tficsso flutfions.The senewso flu
tfions
,whe the rdeve flopedfin te rna fl
flyo rembedded
finnewd figfi
taflsoflut
fions,a reenab fl
fingorgan fi
zatfion stocondu ctrea fl
-tfimeana fly
tfi
csa t
thepo finto fneedfinthebu s
fine ssp ro cess.Th fisafl
flow sfo radeepe runde rstand fingo f
fi
ssue
sanda
ctfionab
flefin
sfigh
tsfo
rthebu
sfine
ss.

Whfi
fle71pe rcento fcompan fie
sseepeop fleana
fly
tfi
csa sahfighpr
fio
rfi
tyfinthefi
ro rga-
n
fi
za tfion
s(31pe rcentratefi tveryfimpor tan t
),progre s
sha sbeens flow.Thepe rcent-
ageo fcompan fie
sco rreflat
fing HRda tatobu s
fines soutcome s
,pe r
form fingp redfi
c-
t
fiveana fly
tfi
cs,anddep floyfingenterprfi
ses core
ca rd sbare
flychangedf romfla styea r
.

Anaflytfi
csfi
sbe fingapp fl
fiedtoaw fiderangeofbus
finesscha fl
flenges:Re crufi
t
fingrema fins
the No .1a reao ffo cu s,fofl
flowedbype r
forman ce mea suremen t
,compen sa
tfion
,
work fo rcep flannfing
,andre ten tfion
. Weseeanexp flosfiveg row thfintheu seo forga-
n
fi
za tfionaflne two rkana fly
sfi
s(ONA )andtheuseo f fintera ct
fionana fly
tfi
cs(study
fing
emp floyeebehav fior
)tobe t
te runde rs
tandopportun fi
tfiesfo rbu s
finessfimp rovemen t
.

Read finessremafin
sase r
fiou sfi
ssue :Afte ryearsofd fi
scu ssfingthfisfi
ssue ,onfly8per-
cen trepo rttheyhaveu sabfleda ta ;onfly9pe rcentbe fl
fievetheyhaveagoodunde r-
stand fingofwhfi
chtaflentdfimen s
fionsdr fivepe
rforman ce finthe fi
ro rgan fi
zat
fions
;and
onfly15pe r
centhaveb roadflydep floyedHRandta flents co re cardsfo r fl
fine managers
.

97
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

T
HE fun ct
fion o fp eopfl
e ana flytfi
cs, wh fi
chfin - fimpa t
fientw fi
th HRt eamstha tcan
td e
fl
fi
verac
t fion-
voflvesu s
fingd fig
fi
tafltoofl
s andda
1
tato m ea su re, abfl
efinfo rmatfionandfin
sfigh
ts;the
refo
re,anafl
ytfics
repo r
t, and und erstand emp floy ee p e rfo r
- fi
ssh fi
f
tfingfromafo cu son HRtoafo cu
sonth ebu s
fi
-
man c e,fisgo fingth rougha ma jo rsh fi
ft.A ftery ea rs nessfi
ts efl
f
.Fo rexampfle
:
offin ve st
fingfinc floud HRp flatform sandsp e
c fia
fl
fist
Lead fing ERPv endo rsarefimpfl
em en tfingaset
team s
,CHRO sandbu sfine
s sflead ersa reno tg ettfing
ofp eop fl
eana fl
ytfi
csda shboardsa vafi
flabfl
etothe
th er esufl
tsth ey wan t. Noflong erfisana fl
ytfi
csabou t
CEO ,to h eflps enfio
rfleade
r s unders tanda tt
rfi-
findfingfin tere s
tfingfinfo rma tfionandflagg fingfitfo r
tfion
,h fi
r
fing m et
rfics
, empfloy
e e cost, and em -
manag er s
:I tfisnowb ecom fingabu sfines sfun ctfion
pfloy
e eengag em entb yg eog
raph y,bu sfinessun
fi
t,
fo cu sedonu sfingda tatound erstande ve rypa r
to f
and manag er.
abu sfinessop era t
fion,andemb edd fingana fl
ytfi
csfin to
reafl
- t
fim eapp sandth ewa yw ewo rk .Inth econ tex t Thechfie
fop era
tfingofi ce
ratafla rgecha
fino
f
of mob fi
fl
e map s,fi
tfistfim eto r ecafl
cu flateth erou te. hosp
fi
tafl
susesana flytfi
cstound erstandpat
tern
s
ofpat
fi
en tout
com esandhow manag emen
tand
NEWTOOLSPROVIDEDEEPNEW peop
fl
efissu
escont rfibut etore
sufl
ts.2
INS
IGHTSTODRIVEPERFORMANCE
Thesa fl
esorgan
fi
zat
fion at a majo
r con sumer
Stak
eho
fld
ers esp e
cfia
fl
fl
y boa
rd m emb e
rs and productscompan y has partn
ered wfi
th HRto
CEOsaredrfi
vfingthfi
schange
.Sen
fio
rfl
eader
sare deve
flopacomp fl
ete mod e
flfo
rsafl
esp roduc
tfi
v-

Ffigure1.Peop
fleana
fly
tfic
s:Pe
rcen
tageo
fre
sponden
tsra
tfingth
fi
strend
fimpo
rtan
to
r
ve ryfimpo
rtant

Percen
tagesfin
se
fle
c tedcount
rfie
s:
H
fighe
r% Lowe
r%
Canada 72
B
raz
fi
fl 85
75 Ne
the
rfland
s Ind
fia 83
Ch
fina 81
UK 78
Be
flg
fium 55
Japan 77
UK 78
I
tafly 76
USA 76 Ge
rmany 66
77 Japan USA 76
F
ran
ce 48
Ne
the
rfland
s 75
Spa
fin 61 81 Ch
fina
Au
stra
fl
fia 73
Mex
fi
co 71
I
tafly 76 Canada 72
83 Ind
fia
Sou
thA
frfi
ca 71

85 B
raz
fi
fl Mex
fi
co 71
73 Au
stra
fl
fia Ge
rmany 66
71 Sou
thA
frfi
ca
Spa
fin 61
Be
flg
fium 55
Pe
rcen
tage
sbyreg
fion
: F
ran
ce 48
H
fighe
r% Lowe
r%

Ame
rfi
cas Eu
rope,M
fidd
fleEa
st,andA
frfi
ca As
fia
-Pa
cfi
c
75 75 75 75 78 83 85 85 81
La
tfin&South Nor
th A
fr
fi
ca Cent
rafl& M fidd
fleEa
st No
rdfi
c We
stern A
sfia O
cean
fia
Amerfi
ca Ame
rfi
ca Ea
sternEu rope count
rfie
s Europe

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

98
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

fi
ty, wh fi
chh eflp
sp r
edfi
ctandd fiagno
seprob
fl
em s
,
pfinpofin
tt ra
fin
fingso
flu
tfion
s,andfimprov
equafl
fi
ty
ofh fi
r
fing.3 Pred fict
fi
veana flyt
fics
Ar etafi
flh eado fop erat
fionsnowu se
sbu sfiness too fl
sf rom man yHR
andp eop fl
eana fl
ytfi
cstoflookatcu stom erandem-
pflo
ye etrafi cpa t
t erns,fiden
tfi
fyfingn ewflo
catfions techno flogyvendo rs
wh e
fimp
resa
ro v
fl
esp
eto
eop
ta
fl
flcus
eshou
tom e
fldb
rpu r
epo
cha
s
s
fi
e
t
fion
.
4
edtoh e
flp
havea rr
fived
, ma kfingfi
t
Forcompan fiestha tha v eb eenfin ves
tfingfinth fi
sa rea possfib
fletoana fl
yzeda ta
fo
ev
ry
erb
ea
e
rs
,fi
for
tfi
e.P
snowea
redfic
tfi
v
sfi
ertog
eana fl
yt
etth
fi
c
es
stoo
ean
fl
sf
sw ersthan
rom man y
rega rdfingre c
rufitmen t
,
HRt e chno flogyv endo r s ha vea rr
fi
v ed , mak fingfit perfo rman ce,
possfibfl
eto ana fl
yze da ta r ega rd
fing r e
crufitm ent
,
per
fo rman c e,emp floye e mob fi
fl
fi
ty,ando therfa ctors
. emp floyee mob fi
fl
fi
t y
,
Execu
comb
tfiv
fina
e
snowha
t
fiono fm e
vea
t
rfi
c
cce
stoh
sstoas
eflpth
eem
emund
fing
fl
e
yend
rstand
fl
es
,a
s
t
ando therfa c
to rs.
afard e eperfle v
efl
,wha td r
fi
vesr esu
fl
ts.5

Mov fing b
eyondth eanafl
ysfi
so femp flo
ye eengag e-
men tandr eten t
fion,anafl
ytfi
csand A I hav ecom e human p e
rfo rmance da
tato he
flp emp flo
yee
s
tog e the
r,gfi
vfingcompan fiesa mu ch mo red e
tafi
fl
ed fimp rov
eth efi
rfl
eve
fl
so fen
erg
y,w e
fl
fln
es s,and
vfi
ewo f manag em en
tandop era
tfiona
flfi
ssuestofim- busfine
ssperformance.
pro v eopera
tfionaflper
forman ce
.Fo rexamp fl
e: Th ebfigtrendfin20 17fi
sthatth es en ewsoflut
fionsare
Data-drfi
ventoo fl
scannowh e
flppredfi
ctpa
tterns bu s
fine s
sd rfi
ven, notfinternafl
fl
y HRfo cu sed ,chafl-
offraud ,showt rustn etwo rks
,condu ct ONA , fl
eng fing HRd epa
rtm en t
sto mo veb eyondth efi
rown
showr eafl
-
t fim
eco rre
fla
tfionsb e
tw eencoachfing fin
t e
rna flv
fi
ewo fdataandfle v
e ragfingpeop fl
eda tafor
andengag em ent,ande v enanafl
yz eempflo
ye e ab roadrang eo fbu s
fin
e ssprobfl
em s.
patt
e rnsfo rt fime manag em entdrfi
venb yema fi
fl
andca fl
enda rda ta.6 IMAG
ININGNEWUSESFORDATA
TODR
IVEBUS
INESSRESULTS
A
rtfifi
c
fia
flfin
tefl
fl
fig
en c eso
ftwarecannowana fl
yze
v
fideofinte r
vfi
ew sandh eflpa
sse
sscandfida
tehon - Trad fi
tfiona fl HRo rgan fiza
tfionss et upanana fl
ytfi
cs
es
t yandp ersona fl
fi
tythroughsof
tware
. 7
teama sas epa ra teg roupo fsp e cfia
fl
fis
t s
.Toda y,com -
pan fi
esa rer eth finkfingHRa san fintefl
fl
figentp fla
tfo rm
Too fl
scannowana fl
yz ehou rfl
yflabor8 andfimm e
-
andemb edd fingana fly
tfi
c s
fintoth efi
ren tfi
rewo rk force
dfia
t e
flyfid
en tfi
f ypa tternso fo vert
fimeando th e
r
manag em en tp ro ce ssandop eratfion s
. Afla rg et efl
e-
fo rm so f pa yro
fl
flfleakag e
, enab fl
fingfimprove
-
commun fi
ca tfion scompan yfinInd fia ana flyzesth e
men tso fm fi
fl
fl
fionso fdo fl
fla
rsth roughfimp ro
v ed
tfim etop rodu ctfi
vfi
tyo fe veryn ewh fi
rea cro ssth e
pra ct
ficesfinwo rk
forc e manag em ent
.
compan y
,g fi
vfingflfine manag ersandco rpo ra teflead-
Of -
th e-sh efl
fr etent
fion mod e
fl
s(onceonfl
yu sefu
fl ersada shboa rdtono t ewh enp eop fl
ea r eb ehfindfin
fi
fb espok e )a r enowa vafi
flab
fl
efromSAP ,O ra c
fl
e, th efi
ronboa rd fingp roc es
s.9
Ub er sop eratfion st eam
Workda y, ADP ,U fl
t
fimateSo ftware
,ando thers
, cofl
fl
e ctsda taon howqu fi
ckfl
yd rfiv erscanp fi
ckup
makfingfi
tea sfi
erthane v e
rtound e
rstandd r
fi
vers foodfinr e spon setor equ eststofimp ro vecu stom er
fora ttr
fi
tfion. ser vfi
ceandenhan cep rodu ctfi
vfi
t y.10
Severa flofou r
fla
rg ec fl
fi
en tsha venowu sed ONAtoana fl
yz eth eb e
-
Deflo
fi
t
t e and o
th e
r compan fi
esare nowflook- ha v
fioro fh figh -p e r
fo rmfingt eam stound erstandhow
fing a ttrav
efl da
ta,bfi
fl
fl
fing hou
rs, and o
ther workfi sdon e,h eflp
fingt eam sb e com esma r
te r.

99
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

Asw ed fi
s cus sfinth e taflenta cqu fi
sfi
tfion chap ter,
11
unders
tandh fi
r
fing
, manag
em en
t,andp e rfo
rman
ce
ana fly
tficsfi s nowb ecom fingac rfi
tfi
caflpa r
to fh figh- fi
ssu
esa roundth ecompanyfinr
eaflt
fim
e.14

p erforman ceh fi
rfing
.Compan fi
esu s efint ervfi
ewda ta,
Th equa fl
fi
tyo fdatafinHRcon tfinuestob eacha fl
fl
eng e.
ca refu flpa rsfingo fjobpo st
fingflanguag e,andcand fi-
Newc floud HRt echno flogyh eflpstrem endou s
fl
y,bu t
da tes cr e enfingda tator edu ceun con sc fiousb fiasfin
cfl
fi
en tst efl
flusth ep robflemr equfi
resas ystemficso flu-
r ecrufitfing.N ewtoo fl
stha tflooka tso cfiaflandflo cafl
tfion.Compan fi
es mu stnowwo rryabou tda taqua fl
fi
ty
hfi
rfingda tah eflpcompan fi
e sfidentfi
f yp eop fl
ewhoa re
ata fl
flfl
e vefls
,pu tfinpflacep rfi
va cyandanon ymfitypo fl-

fl
fikefl
ytoflookfo rn ewjob s mu chb efo reth e ya r
e
fi
cfies,andca re
fufl
fl
yfimp fl
em entp ractfi
ce stop rotect
e venapp roa ch edb ycomp et
fi
to rs.12
Th eu seo fex ter-
emp flo ye eda tafromth ef
tandabu se
.Andad van ced
na fldatafo rp eopfleanafl
ytfi
csha sg rowns fignfifi
can tfl
y,
compan fiesnowha vego vernan c
et eam sthat mak e
as mo rethan50p er
cento fcompan fi
esnowa ctfi
vefl
y
su rea fl
flp eopfle
-refla
tedda taa recoo rdfinateda sth e
us eso cfiaflne two rkandex terna flda tatound e rstand
compan yr eorganfize
s,a cqufireso thers,andfimp fle-
att r
fi
tfion ,r et entfion,ando therp erfo rman cem e tr
fics
.
men tsn ews ystem s.

HR
SROLEISSH
IFT
ING Ju sta ssp read sh eetsw ereon ceatoo flof finan c e
aflonebu ta renowu sedth roughou tbu sfine
s s
,p eopfle
Whfi
fl
ew fidesp readadop t
fion mfigh tb efl
fimfi
ted,peo- ana fl
ytfi
csfi s mak fingas fim
fi
fla
rfleap.Bu sfin
e sse sand
pfl
eana fl
ytfi
cs ha sg rownf romat echnfi
caflspec
fia
fl- organ fi
za tfionstha ta readop t
fingana fl
ytfi
csa reb r
fing-
fi
stg rouptoas e
rfiou
sbu s
fine
s sfun ct
fiontha t must fingfi
tfin toth eco r eofth e
fi
rbu s
finessandu sfingfi
tto
mee tth en eed sof man ystakeho fld
ersth roughou t finformbu sfin
e sss trateg y
.Su ccessfinana fl
ytfi
csw fi
fl
fl
th ecompan y.Insho rt,th eab fi
fl
fi
tytoana fl
yzehug e requ fi
r eap roflong edtfim ecomm fi
tm entandcon tfin-
amoun tso fda tashoufldb e mor eo fabu s
finess
-wfid
e uedfin ve stm ent.
fun ctfion,no tfl
fim
fi
tedto HR .

G
fiv enth fi
ssh fif
t,th er efisag row fingcon sensu s
tha tth eb estana fl
ytfi
c sp rog ram sa reown edb y
ad edficated, mu fl
tfidfi
s cfip
fl
fina ryg roup .Perhap s
th fi
sfun ct
fionw fi
fl
flev en tua fl
flyb ed ecen
trafl
fi
zed,
bu tfo rnow ,c en tra fl
fi
za t
fiony fiefld
sas trong er
ana fly
tficsr e sufl
t
. Som eo rgan fizat
fion
sp flace
th fi
sfin HR , wh fi
fl
eo th e rsbu fi
fldac enterofex -
pe rtfi
seou tsfide HR .Fo rfin s
tan ce,Fo rdand
oth e r
s ha veexpand edth ep eopfl
eana fl
ytfi
cs
fun ct
fionto wo rka c ro ssa fl
fls egm ent
so fth e
bu sfine s
s,fincfludfingfinan c e, HR ,andop era-
tfion s
.13

Mo reand mo reana fl
ytfi
c s
fi
ssh fi
ft
fing frompu fl
fl

topu sh,wh ereth eana fl
ytfi
cst eamnoflong er
sfimp flybu fi
fld
s mod efl
sanddo esp roj ectsbu t
nowd eveflopsda shboa rdsandtoo fl
stha th eflp
manag ersandemp floyeess e er e
flevan t da ta
finr eaflt
fim e. On eo fou rcfl
fi
en tsbu fi
fl
ta tafl
-
en t manag em ent da shboa rd tha tana fl
y zes
10 d fiferen tm easu r eso ft eamengag em ent
andp er
fo rman ce,andd e
fl
fi
v ersth fi
sfinfo rma-
tfiontoa fl
flteamfl ead e
r sands en fior manag e r
s
th roughou tth ecompan y.V ersfion so fth fi
sa re
ava fi
flab
fletos enfiorex ecutfi
ves,h eflp
fingth em

100
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

Le
sson
sfromthef
ron
tfl
fine
s cafl
fl
yr edu c edt fimetocomp fl
e teanana flytfi
csp ro ject
andfin cr easedr e
fl
fiabfi
fl
fi
tyfo ra fl
flp eop fl
e- refla
tedd ecfi-
Agoodexamp fl
eo fth en ewro fl
eo fp eopfleana fl
ytfi
cs sfions;th ecompan ynowha ss tanda rdr epo rtsa cro ss
fi
sth ejou rn eyCh evronha stak entobu fi
fldag flobafl
, th ebu s
fine ssfo ra fl
fltaflentm etrfi
cs ;andth et eamfi s
worfld
- cflas
sana fly
tfi
csfun c
tfion
. Fa
15
fl
fl
fingo fi
flpr
fi
ce sfin wfide
flycon sufltedfo rd ecfi
sfion s onr eo rgan fi
zatfion,
recen ty earsha sr equfi
redCh e v
rontofindn ewwa ys re st
ru ctu r
fing, and o th ers t ra tegfi
c bu sfinessd ecfi-
to ma fin ta
finfi
tsabo ve-ave
rag ep rofi
tab fi
fl
fi
tyandr ev- sfions.Compa redw fi
thth ep rfio rd ecen t rafl
fi
z ed mod efl
,
enu ep e remp floyee.Toa chfi
eveth fi
sgoa fl
,th ecom - th en ew mod eflop e
ra te sa ts fignfifi
can tfl
yflow e rco st
pan yu sedana flyt
fi
c stofocu s mo rede epflyonund e
r- yeta chfiev e
s 30 p erc enth figh erp rodu c t
fiv
fi
t y
, do -
stand fingwo rkforc eproduc t
fi
vfi
ty. fing mo r e wo rk w fiths fignfifi
can tfl
yf ew erp eop fl
eand
finsfignfifi
can tfl
yfles stfim e. On ebu sfine ssun fi
ta flon e
Ch e
vronb eganw fi
thasma fl
fl
,c en trafl
fi
zed HRana fl
yt-
efl
fim
finat edn earfl
y100hou rso fr edundan tr epo rtfing
fi
csg rouptha tp rovfid
edr epo r t
sands tanda rdfiz
ed
wo rkfin20 15.
peopfl
em etrficsa th eadqua rter s
.P r evfious
fly
,th ere
wasfl
fi
ttfl
es en seo fcommun fi
tyamongth eva rfious
HRsp ecfia
fl
tya r easandbu sfin
e ssun fi
ts,fl
eadfingto S
tar
the
re
greatva rfiabfi
fl
fi
tyfinth e
fi
rp ra ct
fice s
,op erat
fingp ro ce-
dures,andcapab fi
fl
fi
t
fies
.D fif eren ta r easo fth ebu sfi- Ourresearchandcon sufl
tfing wo rkha v
efid
entfifi
ed
nessw er edup fl
fi
catfingda taco fl
fl
ectfionandana flys
fi
s thefo
fl
flowfingefightfac
to rsa sfimportan
ttoc r
ea tfing
method stog en e rateth esam er epo rts. asucc
e ssfuflpeop fl
eanafl
ytfi
c sprog ram:

Toso fl
veth e
s ep rob flem s,th et eamr edefinedfits Inves ta tasen fiorfleve flfin peop fleana fly
t-
mfi
s s
fion: tosuppo rtCh ev ronsbu sfinessstrategfi
es fics:Th efun c
tfionshou fldp ro vfid
eg floba flsuppo rt
,
wfi
thb etter,fasterwo rkfo rc ed ec
fi
sfion sfin
form edb y no tjustt echn
fi
ca flanafl
ysfi
s
,andr equ fi
r e sCHRO
da ta
. Th fi
sexpand edv fi
sfionfledCh e vrontor efin
v ent ands enfio
rexecu tfi
v esuppo rt,t e
chn fica flresourc-
fi
tsana fly
tfi
csteama sacompan y-w fidecommun fi
tyo f esf romIT ,andas trongbu sfiness-
fo cu s ed fl
ead e
r.
pra ctfi
ceande s
tab fl
fi
shag flobaflproc esstop rfior
fi
tfi
ze
Estab fl
fish c
flearfleadersh fip
: As fing
fl
et eam
afl
flpeop fl
eana fl
ytfi
csp ro ject sfinthecompan y
.
andflead e
rshou fldownth efin
fi
t
fiaflstag e
so fan
Th ecommun fityo fp ra ctfi
c eto tafled295 m emb ers, anafl
ytfi
c sefort,ev enfi
ftha
tcapab fi
fl
fi
tye ventuafl
fl
y
ac rossa fl
flfimpo rtan td fi
vfisfion so fth ecompan y,fin- becom esd ec
en trafl
fi
zed.
cfludfing HRbu sfinesspa rtn e rs,sp e cfia
flfi
sts,andan -
Pr fiorfi
tfizec fleanandre fl
fiab fle da taacross
afl
y s
t sf roma roundth e wo rfld.I tp ro vfide safo rum
HRandtheorgan fizatfion : Ana fl
y sesa r
eon fl
y
fo rfin ter estedana flyt
ficsp rof essfiona flsfinth eo rga-
asgooda sth eda taf edfintotoo fl
sandso ftwa re.
nfi
za t
fiontoga th erv fi
rtua fl
fl
yandd fiscu ssda ta mod-
Wo rkfing w fi
thcon sfi
st ent,t fim efl
y,anda ccurat e
efl
s,sha reda ta ,show ca s en ewt e chn fiqu es
,d es
fign
da tafi sfounda tfiona fltoa fl
flana fl
ytfi
c sp ractfi
c es.
standa rdfi
z ed m e t
rfics
, and d e veflop ana fly
tficsp ro-
Tak econ cretes t ep stoen su r etha tda taqua fl
fi
ty
gram s.Th eco r et eama fl
sod eveflop edanfin -hou se
fi
sapa rto fe ver yana fl
ytfi
csd fi
s cus sfion
.Edu ca te
wo rkfo r ceana fl
ytficscu rr
ficu fluma fim eda td eveflopfing
HR ss tak eho fld
e rs andfimp flem ent da ta go v-
crfi
tfi
ca flana fl
ytfi
c scomp eten cfi
e sfinbo th HRandnon -
ernan cep rog ram stoc fleanand ma finta
finda ta
HRs tak eho flde rs.B ecau seana flytfi
cs finvo flvesarang e
ac cu rac yandcon sfi
st enc ya c ro ss HRandop e ra-
ofsk fi
fl
fl
s fromp rob fl
emso flvfingandda taana fl
y s
fi
sto
tfiona fldatas to res.
vfi
sua fl
fi
za t
fionands ta tfi
stfi
c s thfiscu r rfi
cu flumh eflp
s
team m emb e rsga finacommonfl ev eflo fund erstand - Unders tand tha t ana flyt
fics fis mu fl
tfid fis-
fingandcapab fi
fl
fi
t y
. cfip
fl
finary :B r
fingtog eth era mu fl
tfidfi
scfipfl
fina ry
groupf rom a c
ro ssth eo rgan fi
zatfion, no tju st
Th er e
sufl
tsha veb eensfignfifi
cant. Onflytwoyears
PhD sands tatfi
stfi
c
fians.Te chnficaflana fl
ysfi
s fi
son fl
y
af
t erther efin
ventfionofp eop fl
eanafly
tfi
c s
,th
eteam
asma fl
flparto fth efun c
tfion.Da tafun ctfion,da ta
fi
s now p erformfing doz enso f anafl
ytfi
cspro
jec
ts.
quafl
fi
ty,bu sfinessknow fl
edg e,da tav fisuafl
fiza tfion,
Ch evron
sp eopfl
e anafl
ytfi
c sp rac
tfi
ce ha sdramat
fi-
andcon sufl
tfingskfi
fl
fl
sarea fl
flc
rfi
tfi
cafltosu cc es s
.

101
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

Increase ana flytfics fluency throughou t Focusonac tfions,no tjustfind

fings: Top ro
-
theorgan fiza tfion:R egardfl
es sof wh eth e
rth e vfid
evaflue,theanafl
ytfic
steam mus
tt rans
fla
tefin
-
ana fl
ytfi
cscu s tom e r
sdoth eana fl
y s
fi
sth em sefl
v es fo rma
tfionfin
tosoflu
tfions
,ands
takehofld
ers must
or ha vesp ecfiafl
fi
stssuppo rt
fingth em ,t ra
finfing tak ea
ctfion.
forbo th HRando th erbu s
fine ssfun ctfionsw fi
fl
fl
In tegra te HR , organ fizatfiona fl
, andex ter-
bec rfi
t
ficafltoop eratfinga tscafle.Id entfi
fyacu r-
na fldata: Ad vancedp eop fl
eana flyt
ficsp rogram s
rfi
cuflumo ro th e rpa rtn e
rtoh eflpwfi
thedu catfion,
fincreas
fingflyre
fl
yonth efint e
rs ec
tfiono fda tafrom
fimp fl
em enta tfion o fs tandardtoo fl
s
, and s tan -
HR ,op eratfions
,andex te rna flsour ces.O rgan fi
za-
dard fi
za t
fiono fr epo rt sandda shboa rd s
.
tfionsrequ fi
r eadatastrat eg ythaten cou ragesth e
Deveflopatwo -tothree-yearroadmapfor fintegra
tfionandu seo fs t ructuredandun struc
-
finvestmen tfin anafly
tfics programs: Th fi
s tu redda taf romfinte
rna flandex te rnaflsou r
ce s
.
finve
stm en tfi
safim
edatbu fi
fld
finganewbus
finess
fun c
tfionfo rthecompan y,no tjus
tatechnfi
cafl
teamw fi
thfin HR
.

FASTFORWARD
Overthenex tfewyea rs,thenumbe ro fda tasou rce sw fi
fl
flcon tfinuetorfise,fleadfing
toafu s
fiono fex ternafland fin
ternafldatafinpred fi
ctfingemp flo
ye ebeha vfio
r.A tfleadfing
compan fies
,ana fl
ytfi
csw fi
fl
flbe comee ven mo refinterdfisc
fip
fl
fina ry
,a flongthe fl
fine so fONA .
Eventuafl
fly
,peop fleana fl
ytfi
csw fi
fl
flbefufl
fl
yfinteg
ra ted fintos ystem sanda flway sfinthe
background ,rathe rthanasepa ratesou rceof fin
fo rma tfion.

Gofingforwa rd,ana fl
y t
fic
ste chno flogyw fi
fl
flhavethecapab fi
fl
fi
t yto defl
fi
ve r
fincreas
fingfl
y
per sona
fl
fi
zedre commenda tfion s
.Duetothesen s
fi
t
fivena tu reofsomepeop fleanafl
ytfi
cs
prog rams,o rgan fi
za tfionsw fi
fl
flfl
fikefl
yneedtobe comefa r mo reserfiou sabou tdata
confidentfia
fl
fi
ty,
floca flreguflat
fionrega rd fingtheuseo femp floyeedata,andther fi
sko f
pub fl
fi
cdfi
scflosureo fp r
fi
vate finforma tfionontheo rganfi
za t
fionand fi
tsemp floyees
.

102
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

F
figu
re2
.Peop
fleana
fly
tfic
s:O
fldru
fle
svs
.newru
fle
s

O
fldru
fle
s Newru
fle
s

Peopfleanafly
tfi
csfi
svfieweda
sabu s
finessanafly
tfi
cs
Peopfleana
fly
tfi
csfi
svfieweda sanHRteamfo
cusedon
teamtha t wo rksa c
ro s
sthebu
sfines stodr
five
advan cedanaflyt
fi
csw fi
thfinHR
bus
fine s
sre sufl
ts

Anafly
tfi
csfo cusesonbu s
fine
ssp rob
flemssu chassafle
s
Ana
fly
tfi
csfo
cuse sonHRtop fi
cssu chasre
tentfion
, produ ctfiv
fi
ty, work
forceefe c
tfivene
s s
,hfigh
-poten
tfia
fl
engagemen t
,flea
rnfing
,andre c
rufi
tment me
trfi
cs reten t
fion,f raud,acc
fidentpatte rns
,ando the
r
opera t
fiona flneeds

Theo rganfi
zatfionha
safl
readycomm fi
t
tedtoaccu
rate
Theo rgan
fi
zatfion make sabu s
finessca
sefo
rbe
tte
r
andfinteg
ra tedda ta
,andha stoofl
sandp roce
ssesto
datafin
teg
ra t
fion,quafl
fi
ty,andtoofl
s
ensurequa fl
fi
tyandea seofanafly
sfi
s

Thepeop fleanafly
tfi
csteamunde rs
tand sHRda ta
,
Thepeopfleana fly
tfi
csteamha
sas
trong finan c
fia
flda ta,andcu stomerdata
,andfi thas
unde
rstand fingo fHRda ta refla
tfionsh fip
swfi
tha fl
fltheo
theranafly
tfi
csgroupsfin
thecompany

Thepeopfleana
fly
tfi
csteamopera
tesatasen fio
rfleve
fl
,
Thepeopfleana
fly
tfi
csteamflfive
sfinHRope ratfion
sand
report
stotheCHRO ,andse
rvesbus
fine
ssfleade rs
repo
rtstoHRte chnoflogy
,o rfinfun
ctfiona
fla
rea s
acro
ssthecompany

Thepeopfleanafly
tfi
csteamfisa mu
fl
tfid
fi
scfipfl
finary
Thepeop
fleana
fly
tfi
csteamfi
sasmafl
flsetofte chnfi
cafl
team,wfi
thafo cu sonbusfines
scon sufl
tfing,v fi
sua
fl
expe
rtsw
fithda
ta managemen tands ta
tfi
stfi
caflsk
fi
fl
fl
s
commun fi
cat
fions,andp robflemso
flv
fing

Peopfleana
fly
tfi
csfi
sstafedbyPhDs ta
tfi
stfi
c
fian s who
se
Peopfleanafly
tfi
csfi
sacon sufl
t
fingfun
ctfiontha
the
flp
s
pr
fimaryfocusfisthedeveflopmen
tof mode fl
sand
bus
fine s
sfleade rssoflvep
robflems
data warehou ses

Peop fleanafly
tfi
csfo cu
sesontheen tfi
re workfo
rce
,
Peop
fleana
fly
tfi
csfo
cuse
sonemp
floyee
s
fin
cfludfingemp floyeesandcon
tfingentflabor

Thepeopfleana
fly
tfi
csteam move sbeyond
Thepeop fleana
fly
tfi
csteamfocuse
sheav fi
flyon
engagemen ttounde rs
tandthede tafi
fleddrfive
rs
engagemen tsu
rveyda taandempfloyeehappfine
ss
ofengagemen tandbu fi
fld
scu
fl
ture mode fl
sto
andcufl
ture
unders
tand wha td rfive
sthe wo rk
force

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

103
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

ENDNOTES

1
. Er
fi
caVo fl
fin
fi
,Pa s
cafl Occean
,Mfi
chae flS
tephan ,andB rett Wa fl
sh,D
fig
fi
tafl HR
:Pflat
form s
,peopfle
,and wo
rk,
Gfloba
fl
HumanCap fi
taflT
rend s2017:Rewrfi
t
fingtherufl
esfo rth
ed fig
fi
taflage,Deflo
fi
tteUn five
rsfi
tyPre
ss,2017,h
ttps
:/
/dup res
s.
de
flofi
t
te.
com /dup -us-en/fo
cus
/human -
capfi
tafl
-
t rends
.htm fl
.

2
. Exe
cut
fiveconve
rsa
tfion
swfi
ththeau
tho
rs.

3
. Ib
fid
.

4
. Ib
fid
.

5
. Josh Ber
sfin
,Workdaya cqufi
resPfla
tfora
:Ana fly
tfi
csra cea cce
fle
rate s
,Forb
es,Ju
fly25,2016,ht
tp:/
/www.fo
rbe
s.
com/s
fi
tes/
jo shbe
rsfin
/2016
/07 /25
/wo rkday-a
cqu fi
re s
-pfla
tfo
ra-anafly
tfi
cs-
race
-acce
fle
rate
s/#13ebd8092d
fe.

6
. Pete
rA.G floor,Wha temafi
flreveafl
saboutyou rorganfi
zat
fion
,MITS
floan Manag emen
tRe
vfi
ew,Novembe
r17
,2015
,
ht
tp:
//s
floan revfiew
.mfi
t
.edu/a rt
fi
c
fle/wha
t-emafi
fl
-
reveafl
s-about-your
-o rgan
fi
zat
fion/
.

7
. O
fl
fiv
fia O
ran
,Wafl
flS
tree
thope sart
fifi
c
fia
flfin
tefl
fl
figen
ceso ftwa
reheflp
sfi
thfi
refloya
flbanke
rs,
Reute
rs,June7
,2016
,
h
ttp ://www
.reu
te rs
.com/a
rtfi
c
fle/u
s-bank s-hfi
r
fing -a
fi
-
fidUSKCN0YT163,accessedDe cember2016
.

8
. Deflofi
t
te ,Deflo
fi
tteanaflys
fi
s
:H fiddenflaborexpen sesandfinefe c
tfiveflaboru t
fi
fl
fi
zat
fionco
stfingcompan fie
sten sof
m
fi
fl
fl
fion sofdofl
fla
rs,pre
s sreflea se ,June16,2016 ,h
ttps
:/
/www2 .de
flofi
tte.com /u
s /en/pages
/abou t-de
flo
fi
t
te /ar
tfi
c
fles
/
pre s s
-reflea
se s/
flabo
rwfise
-so flutfion-p
finpo
fin
ts-ove
rages
-fin
-flabor
-spend fing
.htmfl
.

9
. Exe
cut
fiveconve
rsa
tfion
swfi
ththeau
tho
rs.

10
. Sarah O
Connor
,Whenyou rbos
sfi
sana flgo
rfi
thm,F
finan
cfia
flT
fim
es,Sep
tembe
r8,2016
,ht
tps
:/
/www
.f
t.com
/
conten
t/88
fdc58e-754
f-11e6
-b60a
-de4532d5ea35 .

11
. M
fi
chae flStephan, Davfid B
rown,andRob finE r
fickson
,Ta flentacqu
fi
s
fit
fion
:En
te rthecognfi
t
fiverec
rufi
ter
,G floba
fl
HumanCap fi
taflT
rends2017 :Rew
rfi
t
fingtherufl
esfo rthedfig
fi
taflag
e,Deflo
fi
tteUn
five
rsfi
tyP
res
s,2017 ,https:
//dup res
s.
de
flo
fi
t
te .com /dup-us-en/focu
s/human -
capfi
tafl
-
t rends
.htm fl
.

12
. h
fiQ
,En
terp
rfi
seso
flu
tfion
s,h
ttp
s:/
/www
.hfiq
flab
s.com
/so
flu
tfion
s/,a
cce
ssedJanua
ry31
,2017
.

13
. Exe
cut
fiveconve
rsa
tfion
swfi
ththeau
tho
rs.

14
. Ib
fid
.

15
. Madhu raChak raba rt
fi
,S cafl
fingp eop
fl
eanafl
ytfi
csgfloba
fl
fl
y
:Ch ev
rontakesa mu
fl
t
fip
rongedapp
roa
chtobu fi
fld
fingorganfi-
zat
fionw fid
eana fl
ytfi
cscapabfi
fl
fi
t
fie
s(partI)
,Be rsfinbyDe flofi
t
te, November2
,2016,https
:/
/www.be
rsfin
.com /Pract
fi
ce /
Detafi
fl
.aspx ?
fid=20290 ,ac
ce s sedDe cembe r21 ,2016 .

104
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

AUTHORS

Lau
ren
ceCo
fl
fl
fin
s,De
flo
fi
tte MCSL
fim
fi
ted | fl
cofl
fl
fin
s@de
flo
fi
tte
.co
.uk

Lau ren ceCo fl

fl
fins flead stheUn fi
tedK fingdom sHRD fig
fi
tafl
, Work
fo rcePflannfingandAna fl
yt
fic
s
practfi
ce s,he flp
fingc fl
fientsdr
fi
vep rodu ctfi
v
fityandpe r
fo rman cefinthecon te xtofthe futu re
ofwo rk.
Hefo cu se sonapp fl
yfingava rfie
t yofapp roa che ssucha sp redfi
ctfi
veana fl
yt
fi
cs,
robo tfi
cs,ands tra teg fi
cwo rk
fo r cepflann fingfor
fimp ro vedbu s
finessfimpa ct.Hfi
swo rk
finc
fludes
refimagfinfingthero fleofHRand fl
fink
fingthere sufl
t
fingou tcomeso fnewcapab fi
fl
fi
tfiesba cktothe
econom fi
ccon trfibu t
fiono fhumancap fi
tafl
.

DaveF
fineman
,De
flo
fi
tteCon
sufl
t
fingLLP | dfineman@de
flo
fi
tte
.com

Da veF fineman flead stheHRT ran sforma tfionPeop fleAna fl

ytfi
csand Wo rkfo r cePflannfing
prog ram fintheUn fi
tedS tate s.Inth fi
srofle
,heco fl
flabo rate sw fi
thDe flo
fi
tteco fl
fleague sf rom
acro s s membe rfirm s
,fun ctfion s
,te chnoflog yen vfi
ronmen ts,and findu str yp rogram s,de s
fignfing
andde fl
five rfingso flutfionstha tbu fi
fldcapab fi
fl
fi
ty,dep flo
yte chno flogy,andad van cepeop fle
ana fl
ytfi
csandwo rkfo r cep flann fingcapab fi
fl
fi
tfieswfi
thfincfl
fiento rgan fi
za t
fion s
. Inadd fit
fiontoh fi
s
c
fl
fientwo r k
,F finemanha sp re sen tedpeop fleanafly
tfi
csandwo rkfor cep flannfingtop fi
csa t
findu str yandfun ctfionaflcon feren ce sand fledcfl
fien t
-spe cfifi
csem fi
narsandG reenhou seLab
se ssfions.Heha san MBAf romtheAmo sTu ckS choo flo fBu s
fines satDa r
tmou thCo fl
flegeanda
BAf romC flar kUn fi
ve rsfi
ty.

Ak
fioT
such
fida
,De
flo
fi
tteTohma
tsuCon
sufl
t
fingCo
.,L
td | ak
fi
tsu
chfida@
tohma
tsu
.co
.jp

Ak
fioTsuch
fidafisDeflo
fi
t
te
sHumanCap fi
tafl
fleade rfo rJapan.W fi
th mo rethan20yea rsof
humancap fi
taflconsufl
t
finge xpe r
fience,T su chfidaha srfichexpe r
tfi
se finto taflrewa rdsand
per
forman ce managemen t,e xecutfi
vecompen sa t
fion
,wo r k
fo rcep flannfing,andta flen
t
managemen t.Heha s
fledflarge -scaflebu s
fine sstran sforma t
fionp roje ctsre fla
tedtoc ross
-
border M&A,po st
-me rge rfintegra t
fion,co rpo ratere s
tructurfing
,andg flobafl
fi
zat
fion
.Heha sa
maste
rsdegree fin
flaborre fla
tfionsandhumanre sou rcesfrom M fi
ch figanS ta teUn fi
vers
fi
ty.

CONTR
IBUTORS
Madhu
raChak
raba
rtfi
,S tav
rosDeme
trfiou
,JfimGu
szc
za,JohnHou
ston
,LukSmeye
rs

105
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

D
five
rsfi
tyandfinc
flu
sfion
Therea
fl
fi
tygap

D
five r
sfi
tyandfin cflus
fionha sbe comeaCEO -fleveflfi
ssuea roundthe wo r
fld.Thed fig
fi
tafl
organ fi
za t
fiono ftoday , whfi
chope ratesa sane two rko fteam s
,th rfive sonempowe r-
men t,opend fia
flogue ,andfin cflu
sfive workfings tyfles.Lead fingo
rgan fi
za t
fionsnowsee
d
five r
sfi
tyandfin cflu
sfiona sacomp rehens
fives trategy wovenfin toeve rya spe ctofthe
taflentfl
fi
fecy c
fletoenhan ceemp floyeeengagemen t
,fimp rovebrand ,andd r
fivepe r
fo r-
man ce.Thee rao fd five
rsfi
tya sa che ckthebox finfi
tfia
tfiveownedbyHRfi sove r.CEO s
mu sttakeowne rshfipandd rfivea c countabfi
fl
fi
tyamongfleade rsa
tafl
flflevefl
stoc flosethe
gapbe
tween wha
tfi
ssa
fidanda
ctua
flfimpa
ct.

Inthfi
syear
ssu
rvey
,thepropor
tfionofexe cu
tfive
s whoc
fi
tedfin
cflu
sfiona
satopp
rfi
-
or
fi
tyha sr
fi
senby32percentcompa red w
fi
thou r2014su
rvey.

Ove
rtwo-thfi
rds(69pe
rcent
)ofexe cut
five
sra
ted
five
rsfi
tyandfin
cflu
sfionanfimpo
r-
tan
tfi
ssue(upf rom59per
centfin2014
).

Th
fi
rty
-e figh
tpe rcento fexe cu
tfive
sreporttha
tthep
rfima
ryspon
soro
fthecompa-
ny
sdfive rs
fi
tyandfin
cflu
sfionefo rt
sfi
stheCEO.

I
Ntoda y
spo fl
fi
tfi
ca fl
,e conom fi
c
,andg flobaflbu sfiness vfi
ew :D fivers
fityandfin cflu
sfionnowfimpa ctsb rand ,
en vfi
ronm ent,d five rsfi
t yha sb ecom efin crea sfingfl
y co rpo ra t epu rpose
,andp erforman ce. Noton flyfis
fimpo rtant.Th enumb ero fex e cutfives whoc fi
ted th epub fl
fi
cfin creas
fingfl
yawa reo fth efissue(w fi
tn es
s
finc
flusfiona satopp rfiorfi
tyha srfi
sen32p er cen tf rom th es cru tfinyo fg end erandra cfia
fldfivers
fi
tyfinth e
th e HumanCap fi
ta flT rend s20 14su rv ey,andfinth e te chno flogyfindu stry),1
butemp floy eesa rea fl
soex -
fla
stth r eey ears,th ep erc entag eo fcompan fi
estha t pr essfings trong ervfiew sond fi
ve rsfi
tyandfin c
flusfion
.
rateth em se
flv
e sex cefl
fl
en ta tg end erd fiversfi
tyw ent Mfi
fl
fl
enn fiafl
s,fo rexamp fl
e,s e efin cflu
sfiona sa man-
upb y72p ercen t. Ba sedonth fi
sy ea r
ssu r ve y
,48 da torypa rto fcorpo rat ecu fl
tur e,d efin
finghowth e
percen to fcompan fi
e scon sfid
e rth em seflvesad equa t e compan yflfi
stenstoth ema t wo rk
. 2
Sharehofld er
s,
atfo cu sfingong floba flcu fl
turafldfi
v ersfi
ty,and69p er- cu stom ers,andsupp fl
fi
ersa rea fl
fltakfingac flo
serflook
cento fcompan fi
e scon sfiderth em s efl
ve sad equa t eo r atth fi
sfi ssu e.
excefl
fl
en ta tsuppo rtfingava r
fietyo ffam fi
fl
y mod efl
sfin
Asawa renessaroundd fiversfi
tyandfin
cflu
sfiongrow s
,
th ewo rk force
.
dfi
versfi
tyandfincflu
sfionha veb ecome mo r efimpor-
Th
fi
sy ea
r,thefi
ssu
efi
sb roade
rthanthestandard tan tfo rta
fl
entacqu fi
sfi
t
fionandacompan ysemp flo
y-
bu
sfin
esscas
eandr equfi
resa mo
recompr
eh ens
fi
ve men tb rand. Manyo rgan fi
zatfion
sop e
ratefinanen-

107
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

vfi
ronm ento fh fight ran spar en c
y, wh fichemp floye e
s Desp fi
teth fi
sfin crea s edempha sfi
sands c ru tfiny,how-
demand .Fo ryoung erwo rk ers,fin
cflusfionfi sno tju s
t eve r,w eb efl
fievebu sfin
es se sfa c ear ea fl
fi
t ygap :R e-
abou ta ssemb fl
fingd fi
ve r
s eteam sbu ta flsoabou tcon- sufl
t sapp eartob etoos flow . CEO s whoha veabd fi
-
nectfingteam m emb e rssotha te ver yon efi sh ea rd cat edr espon sfibfi
fl
fi
tyfo rth fisfissu etoth eCHROo r
andr e
spe ct
ed .3 Compan fi
esshou flda fl
fignth efi
rap - chfiefd fi
v ersfi
tyofi cer mu stnowtak eown ersh fipand
proa chw fi
thth eexp ec ta
tfionso fM fi
fl
fl
enn fiafl
sando th- hofldbu sfines sflead e rsa ccoun tabfleata fl
flfl
e vefl
s.P eo-
ers,o rthe ywfi
fl
flfl
fik
efl
yfloseta fl
ent. pfl
etoda ya r esflow flyb ecom fingawa reofbo thun con-
scfiou sandexp fl
fi
cfi
tb fias
,andsom eo rgan fizatfionsa r
e
If on econ s
fidersth efa cttha to rgan fizatfion
s now
star t
fingtotak ea ct
fiontoexpo seth efi
ssu eand mak e
op eratea sn etwo rk s, 4
fi
tb ecom ese venc fl
ea r
ertha t
finstfi
tutfiona flchang estod eaflw fi
thfi
t.
7

dfi
v ers
fi
tyandfin cflusfioncanr efin
forc eo rgan fiza
tfionafl
pe rforman ce
.N ewr es earchb yD eflofi
t
t eando th er The mo stpopu flarso flut
fiontoda yfist ra
finfing. Bu t
acad em fi
cfin st
fitutfion sd emon st
rat estha td fi
v erse whfi
fl
esu chfinterv entfionsa reh eflp
fufl
,fi
tapp earstha t
andfin cflus
fiv
et eam sa re mo refinno va tfi
ve,engag ed, makfingp eopfl
eawa refisno tenough .O rgan fi
zatfions
andc reatfi
vefinth efi
rwo rk. Ou
5
rres ea rchcompa r
fing shou fldcon s
fider mak fings tru cturaflchang es,fimp fl
e-
hfigh-perform fingt eam s agafins
tflow er-p erform fing men t
fingt ranspa r ent, da ta-d rfi
v enso flut
fion s, and
team ssuppo r
t sth ev fi
ewtha tp eop fl
e mu stfeeflfin
- fimm ers
fingex ecu tfi
ve sfinth e wo rfldofb fiastog fi
ve
cfludedfino rd ertosp eakupandfu fl
fl
ycon trfibute.6
themav fis
ceraflund erstand fingo fhowb fiasfimpa cts

F
figu
re1 .Dfive
rsfi
tyandfinc
flu
sfion
:Pe
rcen
tageo
fre
sponden
tsra
tfingth
fi
strend
fimpo
rtan
t
o
rve ryfimportan t

Percen
tagesfin
se
fle
c tedcount
rfie
s:
H
fighe
r% Lowe
r%
Canada 68
Japan 86

65 Ne
the
rfland
s Ch
fina 81
Sou
thA
frfi
ca 80
Mex
fi
co 79
Be
flg
fium 56 Ind
fia 78
UK 74 Au
stra
fl
fia 77
USA 66 Ge
rmany 61 Unfi
tedK
fingdom 74
F
ran
ce 59 86 Japan Braz
fi
fl 69
Spa
fin 66 81 Ch
fina Canada 68
Mex
fi
co 79 Un
fi
tedS
tate
s 66
I
tafly 61
78 Ind
fia
Spa
fin 66
Ne
the
rfland
s 65
69 B
raz
fi
fl
77 Au
stra
fl
fia I
tafly 61
80 Sou
thA
frfi
ca
Ge
rmany 61
F
ran
ce 59
Pe
rcen
tage
sbyreg
fion
: Be
flg
fium 56
H
fighe
r% Lowe
r%

Ame
rfi
cas Eu
rope,M
fidd
fleEa
st,andA
frfi
ca As
fia
-Pa
cfi
c
73 67 79 60 67 62 62 78 75
La
tfin&South Nor
th A
fr
fi
ca Cent
rafl& M fidd
fleEa
st No
rdfi
c We
stern A
sfia O
cean
fia
Amerfi
ca Ame
rfi
ca Ea
sternEu rope count
rfie
s Europe

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

108
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

de
cfi
s
fion mak
fing
,ta
fl
entd
ecfi
s
fion
s,andbu
sfin
essou
t- Th fi
rd ,ag rowfingbod yo fr esear chfind
fi
ca testha td fi-
come s
. ve rseandfin cflusfivet eam sou tp er
formth efirp eers.9

Compan fi
e sw fi
thfin c
flusfiveta fl
en tp rac
tficesfin h fi
r-
Weh fighfl
fightth fi
st r endb ecau seth fi
sfissu eha sb e-
fing,p romo t
fion ,d eveflopm ent,fleadershfip
,andt eam
com efinc reasfingflyfimpo r
tan t
.Emp floyeesands tak e-
manag em entg en era teupto30p ercenth figh err ev-
hofld ersa r esta rtfingtovo fi
cecon ce rn s
,bu tsoflutfions
enu ep e
remp floye eandg r
ea terp rofi
tab fi
fl
fi
tythan
bu fi
fl
ta roundt ra finfingandedu catfiona r eno two rk fing
th efi
rcomp et
fito r s
.10
Wfi
thou tas trongcu fl
tu r eo ffin-
wefl
flenough . As eto fnewru fl
es fisb efing w r
fitten
cflusfionandfl ex fib
fi
fl
fi
ty,th eteam -centr
fi
c mod eflcom -
tha tw fi
fl
fld emandan ewfo cu
sonexp erfi
en t
fia
flfl
ea rn-
prfis
fingd fi
versefind fi
vfidua fl
s ma yno tp er
fo rmw e
fl
fl
.
fing,p ro c es
schang e,data-dr
fiventoo fl
s,t ranspa ren-
cy,anda c coun tab fi
fl
fi
ty. Four
th,th etop fi
co fequa fl
fi
t yandg end erpa yequ fi
ty
hasrece
fived moun tfingpub fl
fi
ca ttentfion.Canad fian
WHATISDR
IVINGTHER
ISE Pr
fimeM fin
fi
sterJu st
finT rud eau mad eh eadfl
fin
e sfin
INCONCERN ? 2015byappo fin
tfingag end er-equa flcab finet
.11 Th ere
fisan ewempha sfi
sont ran spar en cyo f
Whyha sd fi
vers
fi
tyandfin c
flu
sfionb ecome ex ecu tfi
ve pa y.12
Compan fies su ch a s
sofimpo rtant? As e
rfi
eso f bu sfin
e ssand Fa cebook , Sa fl
esfo rc e
,and o th ersa re
cufl
tura fl changes has com etog etherto pub fl
fi
cflyh fighfl
fightfingg end e requa fl
fi
t y
spotfl
fightth efimpo
rtanc eofthfisfi
ssu e
. ands et
tfingas trongexamp fl
e.A san
examp fl
e,a f terSa fl
e sforc ep er
fo rm eda
Ffi
r s
t,th eg floba fl pofl
fit
ficafl envfi
ronm ent
comp reh en sfiveana fl
ysfi
so f17 ,000em -
ha sh e
fight en ed emp flo yees ensfi
tfi
vfi
tyto
pfloye esand fiden t
fifiedag end erpa ygap ,
dfi
v ersfi
ty and fin c
flusfion. Imm figratfion
th ecompan ysp en trough fly$3 m fi
fl
fl
fion
cha fl
fl
eng es, na t
fiona fl
fism ,andf ea ro ft er-
toe v enou tth ed fi
spa r
fi
ty.13
ro rfi
smapp ea rw fi
thg r eat erfrequ en cyfinth ep res
s.
Organ fi
zatfionsr epo rttha t emp floy eesa rep e
r son- Ffi
f
th ,a sca r eert rajectorfi
eschang e,fi
ssu esofag eand
afl
fl
ycon cern edabou t wha tth e
yr eadandh ea r
,and fl
fi
fet ran sfi
tfiona r eb ecom fing mo r efimpo r
tan t.An e c
-
th e ywan tth efi
remp floy erstoof erp e
r sp e
ctfi
ve.8
The dota flevfid en cesugg eststha tm fi
fl
fl
fionso fBab yBoom-
bu sfinessfissu eo fd fi
ve rsfi
t yandfin cflus
fionnowtou ch- ersa red eflayfingr e
tfi
rem ent,wh fi
fl
e man yM fi
fl
fl
enn fia
fls
esfissu e so femp floyeeengag em ent,fafirn e
ss,human areapp roa ch fingth eag e wh enbo thspou seso f ten
rfights,ande venso c
fiaflju s
tfi
ce. work ,andth eyexp ectandd emandequa fltreatm en t
.
Andth ep ro sp ec
to fflong erca re e rsm ean sa w fider
Se cond ,th en e
edfo rdfi
ve rs
fi
tyandfin c
flusfionfi
snow
gen e ratfiona flspanfinth e wo rkfo rce. Efo r tstoad-
anfimpo rtan tcompon enta two rk. Man yflargeorga-
dre sssu chfi ssu esa rega fin
fingg round . On er etafi
fl
er,
nfi
za t
fionsnowd efinethem sefl
v esa sg floba flent
fi
t
fie
s,
forexamp fle,d eve
flopedap rog ramca fl
fl
edSnowb fi
rd
mak fingrefl
fig
fious
,g ende
r,g ene rat
fiona fl
,ando ther
toh eflpo flde rwo rkerstran sfertowa rm e
rc fl
fimate sto
typ e so fd fi
ve r
sfi
tyabu sfin
essr ea
fl
fi
t y.P rog ramsto
sta yw fi
thth ecompan y.M fi
ch efl
finfletss enfior wh fi
te-
rafise awa r enesso f uncon sc
fiousb fia
sa refincreas
-
cofl
flar wo rk e rss tretchou tth efi
rca r eerstor edu c e
fingflypopu fla
r.
stre ssfla te rfinflfi
fe. Th e US Na tfionaflInstfi
tu teso f

Aseto fnewrufles
fi
sbe
fingw
rfi
ttentha t
wfi
fl
fldemandanewfo cusonexpe r
fient
fia
fl
flearnfing
,proces
schange ,data
-drfi
ventoo fls
,
transparen
c y,andaccountabfi
fl
fi
ty.

109
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

H
ea fl
thof ersem e
rgencye
fld
ercare
,afl
flow
fingem- afl
flpe
r sonafldeta
fi
fl
sf romjobapp fl
fi
catfion s
.18 Some
p
floye e
sto mod fi
fythe
fi
rworkpat
tern
swh enparen
ts compan fi
esflookatpa t
t e
rn so fjobof e rsandcom -
becom efi
fl
fl
.14 pa re manag ersagafins
tth efi
rp eer
sfo rs fignsofgen-
de r
,racfia
fl
,orag edfi
scrfim
finatfion
.
MANYCOMPANIESARESTILL
Wea reno tsa yfingtha tt ra
finfingfisno tfimpo rtant;fi
t
NOTSE
IZINGOPPORTUNITIES pflaysav fi
taflrofl
efinedu catfionandawa r ene s
so fth e
Despfiteth eo v erafl
flfinc r
eas efinfo cusonandfin ves
t- fi
s su e.Bu tth fisy ea rand mo v
fingfo rwa rd ,w eseean
men tfind fi
ve rsfi
tyandfin c
flusfion, man ybu sfine
ss e
s add fi
tfionaflempha sfisonr emo v
fingb fiasfroms y
stem s
ma yb efind enfiaflabou tth er eafl
fi
tyfinth e
fi
rowncom- andp ro cess es.Th fisfis wha tfi
tm ean stoemb edd fi-
panfies. Ourr es earchfin to HRp ra ct
fi
c e
sfoundtha t
, ve rsfi
tyfintoano rgan fi
zatfionscu fl
tu re,ra th erthan
whfi
fl
eano v erwh eflm fing ma jo rfi
tyo fo rgan fi
zat
fions moun tfinga m ereflyp rogramma tfi
cefo rt.B ym ea-
(71p e r
cent )a spfi
retoha vean finc
flu
sfi
vecu fl
ture su rfingea cho ffi
tsta fl
en tp ro cess es,r emo vfingfactor s
finth efu tu re,th e
fira ctuafl ma tu r
fi
tyfleve
flsa rev ery tha tfleadtob fia
s,g fi
vfing manag e rsaflanguag etod fis-
flow.15
Onfl
y12p erc en tha ver each edfl
e ve
fl4,th e most cu ssb fia
s,andho fldfingth ema c coun tabfle
,o rganfi
za -
matu refleve
flfinou r mod efl
. 16 tfion scan mo vetowa rdt ru efincflusfi
v ene ss
.19

Insom ecount
rfi
es,thep robfl
emsar eeven mo re On ea reao fchang eo v erth e
pr e
ssfing
.InJapan ,surve
y sshowtha t53p erc
en t pa sty earfisth efincr ea sedfo-
of wom enbetweenth eag esof24and44 wou fld cu sonb fiasfinr ecru fi
tfingand
fl
fik
etowo rkbutar eunab
fletoobta
finjob
s.17 th eu s eo fn ewtoo flstoh eflp
compan fi
esr edu ceb fias.Th fi
s
yea r,20p ercen to fou rsu r -
COMPANIES MUSTUNDERSTANDTHE
ve yr espond en tsbefl
fiev eth efi
r
COMPLEX
ITYOFTHEIR WORKFORCE
organ fi
zatfion sp ro vfideex c efl-
Th fi
sy ea r
sG floba fl Human Cap fi
ta fl T
rend sr e- fl
en tt rafin
fingaga finst un con -
sea rchshow stha t 78 p ercento fr espond en ts scfiou sb fias,and68p erc ent
now b efl
fi
eved fiver sfi
ty andfincflus
fionfi s acom- mea su r eand mon fi
to rd fi
ve r-
pe tfi
t
fiv
ead vantag e(39 p erc
en tsa yfitfisa sfig- sfi
tyandfin cflus
fionfinr ec
ru fi
t -
nfifi
can t comp e
tfi
tfive ad vantage).Y et
,d e spfi
t e fing.N ewtoo fl
sf romv endo r s
th fi
sfincr easedflev efloffin
terest
,on fl
y6p ercen to f su ch a s H fi
reVu e, Su cce ss -
compan fiesactua fl
fl
yt fi
ecomp en satfiontod fi
ve r
sfi
t y Fa ctor s, and En teflocan d fi-
ou tcom e s
. Wh y ? re ctfl
y mon fi
tor manag e
rh fi
r -
fing p ractfi
c es,fincfludfingjob
Th e answ erfi ss fimp fl
e: So flv
fing d fi
ve rs
fi
t y chafl- de scrfipt
fion s and fin te rv
fiew
fl
eng esfisdaun t
fingfl
yd fifi
cu fl
t. Ou rr esea rchand sco rfingpa tt erns,tofid entfi
fy
compan yfint er vfi
ew sshowtha to rgan fi
zatfionsare ra c
fiaflandcu fl
turaflbfias.
nowcon sfide rfing mo vfingb e yondt rafin
fingtofo-
cu son m ea su r em en t
,t ran spa ren cy,andp e r
sona fl Organ fi
zatfionsa r ea fl
so pa y-
ac countab fi
fl
fi
ty.A flsot r end fingupwa rdfisafo cus fing mo rea t
tentfiontod fiver
-
one fl
fim
fina tfing m ea su rab fl
eb fia
sf romta flentp ro- sfi
tyfinsu ccess
fionandfl ead-
ce sses
,fincflud fingh fi
rfing,p romo tfion,p er
fo rman ce ersh fip.Toda y
,7 1p ercen to f
manag em en t,fl ead e
r sh fip d e veflopm en t
, su cces- su rv eyr e spond en tsb efl
fi
ev e
sfion
,andcomp en satfion . th efi
ro rganfi
za t
fion sar e ad equa teo r ex cefl
fl
en ta t
fidentfi
f y
fingandp romo tfingd fi
v e
r sefl
ead e r
sth rough -
Fo rfinstan ce
,o rgan fi
za t
fionsareexp er
fimentfingw fi
th outth eo rganfi
zatfion
.In ve stm entfinth fi
sa reafi sfin-
efl
fimfinat
fingnam esonr esum e
sb ecausecand fida
te s crea sfing
,bu t mo r e workr ema finstob edon e.Th e
wfi
the thnfi
c-soundfingnam es mayexp er
fienceflow er peop fleo rganfi
zatfionsd esfi
rea reou tther e
;fi
fano rga-
hfi
rfingrat es
.Au s
tra fl
fiaha sbeenafl
ead e
rfinthfisa r
ea ; nfi
zatfiondo esno tha ved fi
ve rseflead ers,fi
tra fi
se sth e
th es tateo fVfi
ctorfiafisexp e
rfimen
tfingwfi
thr emo v
fing qu estfiono fwh y.

110
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

tfi
v ea fimeda trafis
fingawa ren essandd fi
srup tfingbfias
du rfingth er e
cru fi
tm entandp er
forman c
ep ro cess
e s,
We fiden t
fi
f y finanefo rttoenab fl
e mo reob j
ectfi
veta flentd e c
fi
-
sfion sandb e
tterd fi
v e
rsfi
tyou tcom es
.Th ecompan y
comm fi
tmen t
,cou rage, hadflaun ch edp revfiousefo rtstorafi
seawa ren e
sso f

cogn fizan ceo fb fia

s, b
t
fia
fi
v
s
,bu
efl
tfi
yadd
twan
r ess
tedtod
fingp ract
e
fi
ep
c
e
enfi
ssu
tscomm
chasre c
fi
ru
tm
fi
t
en
fing
tb
.
ya c-

cu r
fio sfi
ty,cu fl
turafl Th efin fi
t
fiatfi
vefin voflv
edfou rk eya ct
fiv
fi
t
fies.Itb egan
fin
te fl
fl
figen ce,and wfi
thar evfiewtha t mapp edth e ma jors tep sfinth e
re crufitm en t and p romo tfion p ro c
esses,e sp e
cfia
fl
fly
cofl
flabo ratfiona s area so fh figh manag erfia
fldfisc retfion.Th er evfi
ewa flso

thes fixtrafi
tso fan fid
cou
en tfifi
edth
fldfinflu
esp
enceth
e c
fifi
cp
efimpa
ro
c
cedu
to fb
r esands
fias.Fo
ys
rfin
t
s
em
tan
stha
ce,fi
t
f
finc
flu sfi
vefleade r
. fin
da
t
y
er
,wh
vfi
ew fingd
en manag
ecfi
s
e
fion
rsw
sw
e
r
e
et
re mad
fi
r
ea
edandru
tth eendo
sh ed,th
fth
epo-
e

ten tfia
flfo rs fimfi
fla
rfi
t ya ttrac tfionb fia
scou fldb eamp fl
fi
-
fi
edb ecau seb fia
s esa re magn fifi
edw fi
thtfi
redn e ss
.
THEROLEOFLEADERSH
IP S e cond,th efinfi
t
fiat
fi
veredes
fign
edn ewt fip
sandp ra
c-
tfi
c estonudg e manag e
rstoward m er
fi
to crat
fi
cd ec
fi
-
Web efl
fi
ev efi
ssu esa round d fi
v e
rsfi
tyandfin cflus
fion
sfion stoe fl
fimfinatea r
easwh erebfia
scou fldbep res
ent,
arecha fl
fl
eng estha ta fl
flfl
ead ersshou fldadd re ss.W e
wh fi
fl
etak fingca reto mak ethen ewp ra ct
fi
cesbo th
fidentfi
fycomm fi
tm en t,cou rage,cogn fi
zan c eo fb fia
s,
pra c t
fi
caflandr e
fl
e vanttothebusfines
s.
curfiosfi
ty,cu fl
tu raflfintefl
fl
fig
en ce, andco fl
flabo ratfion
asth es fixtrafi
tso fanfin c
flusfi
vefleader.20 W een cou r- Th en ewp ractfi
ce sw erecommun fi
ca tedto manag e rs,
agecompan fi
estofin cfludeth esecapab fi
fl
fi
t
fiesfinth efi
r andt eam sw ereen courag edtod fi
scu ss wa ystor e-
fl
ead er shfipasse ssm en tandfl ead ersh
fipd e veflopm en t du c eb fia
sfinr e cru fi
tm entandp er
fo rman c er evfi
ew s.
pro cedu re s
. Ffinafl
fl
y,th eefo rtd evefloped mu fl
t
fipfl
em easu reso f
su c cessand wa y stot rackp rog ressfo rflate rre vfi
ew .
Fo rdfiversfi
tyandfin c
flu sfiontob ecom eemb eddedfin
On ek eym easu reo fsu cc e
s s wasth efimpa ctonem-
th eo rgan fi
za tfion,fl ead er sshou fldpu rsuechang esfin
pfloye esp ercep tfionso ffincflus
fionandth efi
rvo fi
c ea t
pro cess esands yst em s.O rgan fi
zatfion sshou fldtran s-
wo rk.Bo tho fth e s em ea su ressawanunp re c
ed en t-
pa rentflym ea su red fi
v er sfi
ty,and manag ersshou fld
ed y ea r-ov er
- yea rfin creas e,w fi
th a 2 p ercen tag e
beh eflda ccoun tab fl
efo rou t com esa sw efl
flasth efi
r
po fin
tfin crea seonp erceptfionso ffincflus
fion,anda2
own b eha vfior.O rgan fiza t
fion s wou fld afl
so b enefit
pe rcen tag epo fin
tfin c r
ea seonemp floye es
p ercep tfion
fromexpand fingth ed efin fi
tfiono fd fiversfi
tyb eyond
ofth efi
rvo fi
cea two rk.
demog raph fi
candso cfia
flfiden tfi
tfies
.R esearchshow s
tha ton eo fth eb figg e stsou r ce so fb fiasatcompan fi
e s Tra fin
fingfo cu s edno ton flyonfid en tfi
fyfingpo t
en tfiafl
fi
safla cko fd fivers fi
tyo fthough t.L ead ersand man - ar ea sfo rb fia
sbu ta fl
soont ea chfing manag erstofl ead
ag erscanb en efitb yflfi
st enfingtop eop fl
e whoth fink con v e
r satfionsto co -d ev e
flopso flutfionsw fi
ths taf .
dfiferen t
fl
y,b ecau s eth e yo ft enb rfingsom eofth e Manag ersfl earn edabou td fiferen tt ype so fb fiase s
team s mo stfinno va tfi
v efid eas. and wh ereth e ycou fldshowup .T rafinfing ma terfiafl
s
andtoo fl
sfin cflud ede -flearn fing modu fl
e s
,anon fl
fine
hub ,andon e-pag e handou t scon cfi
s e
flycon ve y
fing
Le
sson
sfromthef
ron
tfl
fine
s ke ypo fints.Th et rafinfingandsuppo rt ma te
rfia
flsa re
Re
cogn fi
z
fingthe man ybu s
finessfimpac
tso funcon- ha vfingapo sfi
tfi
v efimpa ct
,g en era tfingh fighfl
e vefl
so f
sc
fiou sb fia
s, BMO F financ
fia
fl Group, atop North adop tfionfo rth en ewp ro ces sesandp ra ct
fi
ce s
,w fi
th
Am erfi
canbank ,ha spfione
eredan ewapp roa
chtodfi- 83 .5p e rcen to fp eop fl
e manag er sandon e-thfi
rdo f
ve
r sfi
tyandfin c
flu
sfion
.I thasfimpfl
em en
tedanfin
fi
t
fia- afl
flemp floye esvo flunta rfi
fl
ycomp fletfingth ee -
flearn fing

111
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

modu flewfi
thfinth efirst month sofflaunchfingthefinfi- and 2013
, wom en
srep
resen
ta t
fion among P&G
tfia
tfi
ve.Th eo rgan fi
zatfionhasafl
sos eena m easurabfl
e manage
rsgrewf
rom40to44p ercen t
,fin
cflud
fing28
fimpa ctonh fi
rfingra t
e so fd
fi
vers ecandfidates
,wh fi
ch perc
entatandabovea
ttheVPfl
evefl
.28
ha sfinc
reas edo ver3p e r
cen
tfinth epasty ea r
.21
Beyondg end erd fi
v e
rsfi
ty,th ecompan yha stak ena
Lfloyd sBank fingG roup ,a fl
ead fingUK -ba s edbank ,fis fl
ead er shfippo s
fi
tfionfinsuppo r
tfingemp flo
ye esw fi
th
ano th e rexamp fleo facompan ytha ttak esanfinno- dfi
sab fi
fl
fi
tfi
es. Ar ev er
sem entor
fingp rog ramenab fl
e s
va tfi
v eapp roa chtod fi
v ersfi
t yandfin cflusfion,emba rk - sen fiors taftound erstandth eda fi
fl
ycha fl
fl
eng essom e
fingona mu fl
tfi
fa cetedefo rttoemb edd fiver s
fi
t yand ofth e
firco fl
fleagu esfac eandhowtoc rea teanfin cflu-
fincflu sfion wfi
th finfitscu fl
tur e.Th eg roupr e cogn fi
z ed sfi
vewo rkp fla
cewh e
rea fl
flhaveth eab fi
fl
fi
tytocon trfib-
tha tpu tt
fingfin cflusfi
v eb eha vfiorsa tth eco reo ffits ute.Fund fingfo ra ccommoda t
fionsfisnowa fl
flo
ca ted
op e ra tfion
sand mak fingg end erequa fl
fi
tyap rfior
fity toac en tra flbudg ettoen suretha ta fl
flP&Gfa c
fi
fl
fi
t
fies
ben efit edno ton fl
yth ewom enth eyemp floybu ta fl
so worfldw fideha veth er esou rce
sn eed edtoa ccommo-
th eo rganfizatfiona sawho fl
eandth ec fl
fi
en ts,cu stom - dat ea fl
flwo rk ers.29
er s,andcommun fi
tfi
esth eys e
r ve.L ead e rss etac fl
ea r,
Tofin creas ea ccoun tab fi
fl
fi
t ya ta fl
flfl
e v efl
s,P&Gfin stfi-
tran spa ren tta rg et:B y2020 ,40p erc en to fs en fio
r
tu tedan ewcomp en sa tfions y stemtha tr efin
forc es
ro fl
e sw eretob eo c cup fi
edb y wom en .22
R ecru fi
t
fing
fi
tscomm fi
tm en ttod five rs fi
tyandfin cflusfion.T enp er-
prog ram sw er echang edtoa fl
fign w fi
thth fi
sgoa fl
,fin-
cen to fex ecu tfivecomp en satfion fisfl
fink edtod fivers
fity
cflud fingar equ fi
r em en ttha tth esho rtfl
fi
stfo re ve ry
goa fl
s, whficha ree vaflua teda spa rto fp erforman c e
sen fio rro fl
e mu stfin cflud eaqua fl
fifi
edf ema flecand fi
-
re vfi
ew s
. C
30
rfi
te r
fiafincflud eb efinganex e cut
fivespon -
da teo racon v
fincfingexp flanatfionfo rth eab sen ce.
so ro fanemp floyeer esou rceg roup ,b efingac ro ss-
Thfi
scomm fi
tm enttod fi
vers
fi
tyfisd e
fl
five rfingresu
fl
ts. cu fl
turafl men to r,andr e cru fi
tm en tandp romo t
fion s
In 20 15,3 1p ercen tofex ternafl h
fi
r esfin tosen
fior finth eex e cu tfi
v e
sa r eao fr espon sfibfi
fl
fi
t y
. Add fi
tfion-
manag em entw er e wom en,compa red w fi
th17p er- afl
fl
y,th esto ckop t
fionawa rd sfo rth ecompan y
stop
centfin20 14. 23
Th ep roport
fionofwom enp romo
ted ofi cersa reflfink edtod fi
v er sfi
tyr esuflts.31
fin
tos enfio
rro flesfincreasedf rom26p er centto33
Fo rth eseando th erfin fi
tfiatfi
ve s,fin20 15 ,D fi
ver sfi
ty-
percent,24 earn fingth egroupr e
cogn fi
tfionamongth e
In crank edP&Gs econdamongth etop10compa -
T
fime s
top50emp flo
y er
sforwom en.25

nfi
e sfo rp eopfl
ew fi
thd fisab fi
fl
fi
t
fies,s ev
en thamongfi t s
To pu sh d fi
ve rsfi
t yandfin c
flus
fion deeperfin
toth e top50compan fi
e sfo rd fi
v ersfi
t yo ve
ra fl
fl
,ande figh th
compan yscu fltu re,afl
flfl
fin
e manag er
sr ece
fiv
edsp e
- fo rg floba
fldfi
versfi
t y
.32
Dfi
v er s
fi
t yInccr ed fi
tedP&Gfo r
cfia
fl
fi
zedt rafinfingfin20 15 .Toa s s
fi
stwfi
thth e
seand hfighfl
y vaflu
fing ea ch emp floy ees unfiqu econ trfibu-
oth erfinfi
t
fiat
five s,a m emb ero fth egroupex ecu
tfi
ve tfionsandfo rth er epr e s en tatfiono fwom en,A frfican -
comm fi
t
t eea ct sa sbothex ecut
fivesponsorfordfi
ve r
- Am erfi
cans, La t
fino s,and A sfian-Am erfican samong
sfi
tyandfin c
flu sfion,andex e cut
fiv
espon sorforg en- manag ementa tra te sh figh e rthanth eUSa v
erag e.
de r
.26

P&Gha sa fl
sob ecom eafl eaderfinth fi
sa reab yfin co r- S
tar
the
re
poratfingacomm fi
tm enttod fi
ve rsfi
t yandfin cflu
s fion
deepfl
yw fi
thfinfi
tscu fl
ture.O ve
rth epa sts e veny ea rs, Ensuretha ttopfleadersh fip unders tands
thecompan yha ssp ent$2b fi
fl
fl
fionannua fl
fl
ytosup - thefimpor tanceo fd fiversfi
ty :Sha reresea r ch
port
fitssupp fl
fi
erd fi
v ersfi
typ rogram ,bu fi
fld
fingab road ontheva flueoffincflus
fiontobu fi
fldcon sensu sa t
andd fi
vers esupp fl
fi
e rba setha tfin cfludeso ver1 ,500 th eo
rganfizat
fionshfigh estfl
ev efl
s
.Th enho fldtop
wom en -and m fino rfi
ty-own edsupp fl
fiers
.27 fl
eader
sa c coun tabfl
eth rough m e t
rfi
csandt ran s
-
paren
tr epo r
tsond fiversfi
tyfinp romo tfion
,h fi
rfing,
Th ecompan ya fl
sofo cu s
e s onad vanc
fing wom en andcomp ensatfion
.
fl
ead ersthrough a comp reh ens
fi
vefl
ead er
shfip d e-
veflopmentstra tegyf eaturfing s
trong m ento
r shfip Usetechno flogyandda tatofidentfi
fyprob-
andspon sorshfipa sw e
fl
flassfi
te-andregfion-specfifi
c flemsand measureprogress : Anafly
tfi
cscan
prog rams
.A sar esufl
tofth eseefo r
ts,be
tw een2008 nowh e
flpfinfiden
tfi
fyfingpat
tern
so fg end erand

112
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

racfia
flbfia
s,d fi
spa rfi
t
fie
sfincomp ensat
fionandr e - Cons fider g flobafl d fiferences : G eog raphfic
ward s
,andb fia
sfinh fir
fingandpromo t
fion.Too fl
s dfi
versfi
tyfisfinc reas
fing fl
yfimpo rtan ta s mo reo rga-
toanon ym fi
zer e sum e sandh e
flptra
finfing man - nfi
zat
fion sb ecom egflobafl
.Th esp e c
fifi
ccha fl
fl
eng es
age rsr emo v eb fia
sshou fldb
ecom e pa r
to fth e fordfive rsfi
tyandfin cflusfionwfi
fl
flfl
fik
eflyva ryw fid
efly
dfi
versfi
tyefo r t
. fromr eg fiontor egfion,andemp floy eesfin te re
st s
andcon ce rnsfind fif eren tregfion sw fi
fl
flfl
fikefl
yd fi
f-
Movebeyond HR : Con sfiderd fi
v ers
fityandfin -
fera sw e
flfl
.
cflu
sfiona spa rto fth ecorpo ra tefinfra s
tru c tu re
,
ju stfl
fikecomp fl
fian
ce,IT,ands ecu rfi
ty;fit mu st
bep ra ct
ficedb ye veryoneandown edb ya fl
flfl
fin
e
fl
ead e rs.D five
rsfi
t yandfinc
flusfionfi
sabu sfine ssr e
-
spon sfib
fi
fl
fi
ty,notan HRr espon s
fib
fi
fl
fi
ty.

FASTFORWARD
O
fld mode flso fdfi
versfi
tyand fincflus
fionareunde rgofingchange ,andth fistrend fis
expe ctedtoa c
cefle
ra te.Asemp flo
yeedemand sshfiftandd fiver s
fi
t yre cefi
ve sg rea ter
attentfiong flobafl
fl
y,thep r
fi
vatese c
to r
srespon s
fib
fi
fl
fi
tfie
sw fi
fl
flcon tfinuetog row .A sthe
fla
rgeBab yBoome rpopu fla
tfionage s
,theneedtob roadenthefo cusond fi
ve rsfi
ty
and fincflu
sfiontoa ccoun tforthee flder
fl
yfinthewo rkp fla
cew fi
fl
flfincrea se.In fin
cflus
five
organ fi
za t
fion s
,thewa ypeop fleope ra
tew fi
fl
flsh
fi
f
t,andthee ve ryda y flanguageo fthe
bu s
fines sw fi
fl
flchange .

113
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

F
figu
re2
.Dfive
rsfi
tyandfinc
flu
sfion
:Ofldru
fle
svs
.newru
fle
s

O
fldru
fle
s Newru
fle
s

D
five
r s
fi
tyandfincflu
sfionfi
saCEO -
fleve
flp rfio
rfi
tyand
D
five
rsfi
tyfiscon
sfideredarepor t
finggoa
fld
rfivenby
consfideredfimportan tthroughou ta
fl
flflevefl
sof
comp fl
fian
ceandb randpr
fio
rfi
t
fies
managemen t

Work-
fl
fi
feba flan
cefi
scons
fideredacha
fl
flengefor
Work-
fl
fi
feba flan
ce,famfi
fly
,andfind
fiv
fidua fl we
fl
flne
s sare
empfloyeesto manage ,wfi
thsomesuppo rtfromthe
a
fl
flconsfide
redpa r
toftheto ta
flemp floyeeexpe rfien
ce
organfi
zat
fion

Compan fie
s measuredfive
rsfi
tyth roughthe Compan fies measurefin
cflu
sfion
,d five
rsfi
ty,andfla
cko f
demog raphfi
cprofi
fleo
fde sfignatedg roup sdefinedby b
fiasfina
fl
flre
crufi
tment,promo t
fion ,pay,ando the r
at
trfibu
tessucha sgende r
,ra ce
,na t
fiona
fl
fi
ty,o
rage taflen
tpra ct
fi
ces

D
five
rsfi
tyfi
sdefinedfinab roade
rcon tex t,finc
flud
fing
D
five
rsfi
tyfi
sdefinedbygende
r,ra
ce,and
concep tso fd
fivers
fi
tyo
fthought,
a fl
soadd ress
fing
demog raph fi
cdfife
ren
ces
peopfle w
fi
thau tfi
smando thercognfi
tfivedfiferen ce
s

Mer
fi
t
fi
sunpackedtofiden tfi
fybufi
fl
t
-finb
fiases;fleade
rs
Leade
rsa
rep
romo
tedonme
rfi
t
andexpe
rfien
ce
arepromotedonthefi
rab fi
fl
fi
tytofleadfin
cflus
five
fly

D
fivers
fi
tyandfin
cflus
fiongoesbeyondedu catfionto
D
fiversfi
tyandfinc
flu
sfionfi
sap
rog
ramo
fedu
cat
fion
,
fo cusondebfias
fingbu s
fine
ssp ro ce
ssesandho fld
fing
t
ra fin
fing,anddfi
scus s
fion
fleadersac
coun tabflefo
rfinc
flu
sfivebehav
fio
r

Compan fiesho
fld manage r
sa c
coun tab
flefo
rc rea
tfing
Compan
fie
sregu
fla
rflyrepo
rtp
rog
res
sond
five
rsfi
ty
anfin
cflu
sfivecu
fl
ture,usfing me
trfi
cstocompa rethem
mea
sure
s
aga
finstea cho
the r

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

114
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

ENDNOTES

1
. Bonn
fie Ma
rcus,Thefla
ckofd
five
rsfi
tyfintech
fi
sacu fl
turafl
fi
ssue,Forbes,Augu s
t12,2015,ht
tp:/
/www.
forbe
s.com
/
s
fi
tes
/bonnfiemarcus
/2015/08
/12/the -
flack
-of
-dfive
rsfi
ty-
fin-
te ch
-fi
s-a
-cu
fl
tura
fl
-
fis
sue/#79c205663577.

2
. De
flofi
t
teTou cheTohma tsuLfim
fi
ted,Bfigdemand sandh
fighexp
ecta
tfions:TheD eflo
fi
tteMfi
fl
fl
enn
fia
flSu
rvey
:E xecut
fi
ve
summa r
y,Janua ry2014 ,h
ttp:/
/www2 .deflo
fi
t
te.
com /
con
ten t
/dam/De flo
fi
t
te/g
flobafl
/Do cumen t
s /About
-Deflo
fi
t
te/gx-
dt
tfl
-2014-mfi
fl
flenn
fia
fl
-su
rvey
-report.pd
f.

3
. M
.Ch rfi
stfieSm fi
thandS tephan fieTurner
, Th eradfi
caflt
rans
format
fiono
fdfi
v e
rsfi
tyandfinc
flu
sfion:Th eMfi
fl
fl
enn
fia
flfinflu
-
ence, De flo
fi
t
te , 2015 ,h t
tp://www2 .de
flo
fi
t
te.com /us/en/page
s/about
-deflo
fi
t
te /a
rtfi
c
fle
s/radfica
fl
-
t ran
sfo rma t
fion -of-
d
five
rsfi
ty-and -fincflu
sfion
.htm fl
,a c ces
sed O c
tobe r12,2016 .

4
. JoshBe r s
fin
,T fifany M cDowe fl
fl
,Am fi
rRahnema,andYve svan Du rme,Theo rgan
fi
zatfionofthefu tu
re:Arr
fiv
fing
now,
G flobafl HumanCap fi
taflTr ends2017:Rew
rfi
t
fingth
erufl
esfo rthedfig
fi
taflag
e, Deflo
fi
tte Un
five
rsfi
tyP re
ss,2017 ,
ht
tps
://dup res s
.deflo
fi
t
te.com /dup -us-en
/fo
cus
/human -cap
fi
tafl
-
t rends
.htm fl
.

5
. Jufl
fie
tBou rke
,Wh fi
chTwoH ead sAreB e
tt erthanOn e?HowD fi
ve r
seT eam sCrea teBreakthrough Id ea
sand Ma keSma rter
Decfi
sfions(Au strafl
fianInstfi
tuteofCompanyD fi
recto
r s,2016 );Dav fidRockandHe fid
fiGran t,Whyd five rseteam sa re
sma rter,
Ha rva rdBu s
fin
es sR ev
fi
ew, Novembe r4,2015 ,h t tps:/
/hb r.o
rg/2016 /11/why -dfiver se
-team s
-are-sma r
te r
,
acce s sed Decembe r21,2016 ;S ta
cfiaShe rman Ga rr,Canda ceA taman fik
,and Dav fid Ma fl
flon
,H figh -
fimpacttafl
ent
manag em ent
:Th en ewta fl
ent manag em ent ma
tu r
fi
ty modefl,Be rs
finbyDe flofi
t
te,2015,h ttp: //ma rke tfing.ber
sfin
.com /
h
figh -
fimpa ct
-taflent-managemen t.htm fl
,a c
cessedDe cembe r21 ,2016 .

6
. Be rnade t
te D fi
fl
flonandJu fl
fie
tBou rke,Wafi
ter,fistha tfin
cflusfionfin mysoup?An ewr e
cfipetofimprovebus
fin
e ssp e r
for-
man c e,De flo
fi
tte , May2013 ,h ttps:
//www2 .de flo
fi
tte.com / con ten t
/dam/Deflo
fi
tte/au/Do cumen ts/human- capfi
tafl
/de-
flofi
t
te-au-h c-dfiversfi
ty -
finc
flusfion-
soup -0513.pd f,a ccessedDe cembe r21
,2016 ;Na ta shaDohe r
tyandJufl
fie
tBou rke,
Towa rdgend erpa rfi
ty: Wom enonBoa rdsIn fi
t
fiatfi
ve, Deflofi
tteA ccessEconom fi
cs,2016 ,h t
tps:
//www2 .deflo
fi
t
te .com /
con tent
/dam /De flofi
tte/au /Do cumen ts/Econom fi
cs/deflofi
tte-au -
toward-gende r-parfi
ty-women -on-boa rds-fin
fi
t
fia-
tfive-041016 .pd f,a c ces sedDe cembe r21,2016 .

7
. JanePorter
,Youre mo
reb fiasedthanyouthfink
,Fa
stCompany
,O c
tober6
,2014,ht
tps:
//www.fas
tcompany
.
com/3036627/
strong-
femafle
-flead
/youre
-more
-bfia
sed-
than
-you
-th
fink
,acce
ssedDecember21,2016
.

8
. S
tac
fiaShe
rmanGa
rr,Th
edfi
ver
sfi
tyandfin
cflu
sfionp
rfim
er:Anfin
trodu
ctfion,Be
rsfinbyDe
flo
fi
t
te,2014
.

9
. Bou
rke
,Wh
fi
chTwoH
ead
sAr
eBe
tte
rthanOn
e?;Ga
rr,A
taman
fik
,and Ma
fl
flon
,Hfigh
-fimpa
ctta
fl
ent manag
emen
t.

10
. Ga
rr,A
taman
fik
,and Ma
fl
flon
,Hfigh
-fimpa
ctta
fl
ent manag
emen
t.

11
. AdamF r
fi
sk,
Becausefit
s2015
:T rudeausgende r
-equa flcab
fine
t makesheadfl
finesa round wo
rfld
,socfia
fl med
fia
,
G
flobafl News, Novembe r5 ,2015,http
://gflobaflnews.ca/new s
/2320795/because -
fi
ts-2015-
trudeau s
-gende r-equafl
-
cabfine
t -makes-head
fl
fines-a
round-wo r
fld
-so cfia
fl
-medfia
/,a cces
sedDe cembe r21,2016 .

12
. A
flexanderK
.Song,Dodd-Frankandexecu
tfivecompen sa
tfionpa
rt1:S ta
tusupda
te,
Natfiona
flLawRev
fi
ew,Aprfi
fl
28,2016,ht
tp:
//www.nat
flawrev
fiew
.com
/ar
tfi
cfle
/dodd
-frank-and
-execu
tfive
-compen
sat
fion
-pa rt
-1-s
tatu
s-upda
te.

13
. C
findyRobb fin
s,Equafl
fi
tyatSa
fles
force
:Theequa flpayasses
smen tupda
te, Safl
esfo
rceBflog, May8,2016,h
ttp
s:/
/
www .
safle
sforce.com/bflog
/2016/03/equa
fl
fi
ty-a
t-sa
fles
for
ce-equa
fl
-pay
.htmfl
,a c
ce ssedDecembe r21,2016.

14
. Steven G
reenhouse
,Theagep remfium:Reta
fin
fingo flde
r worke
rs,
N ewYorkT fim
es, May14 ,2014,http
://www
.
nyt
fime
s.com/2014
/05/15
/bu
sfine
ss/
re t
fi
rementspe c
fia
fl
/the-age
-premfium
-re
tafin
fing
-oflde
r-wo
rker
s.htmfl
,a cces
sed
December21,2016.

115
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

15
. S
tac
fiaShe
rmanGa
rr,Th
edfi
ver
sfi
tyandfin
cflu
sfionb
enchma
rkfingr
epo
rt,Be
rsfinbyDe
flo
fi
t
te, Ma
rch2014
.

16
. Sta
cfiaShermanGa
rrandCanda
ceA
taman
fik
,Hfigh
-fimpa
ctd
fi
ver
sfi
tyandfin
cflu
sfion,Be
rsfinbyDe
flo
fi
t
te,fo
rth
com
fing
,
Apr
fi
fl2017
.

17
. Cata
flyst
,S ta
tfi
stfi
caflove
rvfiewof womenfinthe wo
rkfo
rce
, Ap
rfi
fl6
,2016
,ht
tp:
//www
.ca
tafly
st.o
rg/know
fledge
/
stat
fi
stfi
cafl
-overvfiew-women -wo
rkfor
ce.

18
. M
fik
fiPerk
fins
,Vfi
ctor
fiangove rnmen tt r
fia
fl
sb fl
findjobappfl
fi
cat
fionstoove rcomeh fir
fingbfia
s, Age, May20,2016 ,
ht
tp://www .theage.com .au/v
fi
cto
rfia
/vfi
ctor
fian-gove rnment-tr
fia
fl
s-bfl
find
-job-app
fl
fi
catfion
s-to-over
come -h
fi
r
fing
-bfia
s-
20160519 -goz8pf.h
tm fl
,a ccessed Octobe r12 ,2016 .

19
. Mat
thewL fiebermanetafl
.
,Break fingbfia
s:TheSEEDS mode fl
,
N eu
roLeade
rsh
fipJourna
fl, Novembe
r2015
,http
s:/
/
neuro
fleade r
shfip
.com
/portfo
fl
fio
-fi
tem s
/b reak
fing
-bfia
s-upda
ted-the-
seeds-modefl
-2/
,accessedDecember21
,2016.

20
. Bernade tteD fi
fl
flonandJu fl
fie
tBou rke ,Th esfi
xsfignaturet
rafi
tsoffinc
flus
fi
vefl
ead e
rshfip
:Thr
fi
v
fingfinad fi
ver
s en ewwo rfld
,
Deflo
fi
tte Unfiver sfi
ty P re
ss, Ap rfi
fl 14, 2016,h t tps:/
/dupres s
.deflo
fi
tte
.com /dup-u s
-en
/topfi
cs/ta
flent/s
fix
-sfigna
ture -
trafi
ts-o
f-
fin
cflusfive -
fleadershfip
.htm fl
,a ccessedDe cember21 ,2016 .

21
. SonyaKunke fl(
fin
cflu
sfionoficer
,vfi
cep
res
fiden
tpeop
fles
tra
teg
fie
sand
fin
sfigh
ts,BMOF
finan
cfia
flG
roup
),finconve
rsa-
t
fion w
fi
thJu
fl
fietBou rke ,Janua
ry2017.

22
. Gove
rnmen tEquafl
fi
t
fie
sOfi ce
,Thfink
,a ct
,repo
rt:L
floyd
sBank
fingG
roup
,h
ttp
s:/
/www
.gov
.uk
/gove
rnmen
t/ca
se-
stud
fie
s/th
fink
-ac
t-repo rt
-fl
floyds-bankfing
-group
,Novembe r4
,2014.

23
. V
fi
rgfin Money,Empower
fingp roduc
tfi
v
fit
y:Ha rn e
ssfingtheta
fl
ent
so f womenfinfinancfia
fls
erv
fi
ces, Ma
rch2016
,ht
tp:
//
uk
.vfi
rgfinmoney
.com/v
fi
rgfin
/asset
s/pd f/V
fi
rgfin
-Money -Empowerfing
-Product
fiv
fi
ty-Repo r
t.pd
f.

24
. Ib
fid
.

25
. Gove
rnmen
tEqua
fl
fi
t
fie
s Ofi
ce,Th
fink
,ac
t,repo
rt.

26
. V
fi
rgfin Money
,Empow
erfingp
rodu
ctfi
v
fit
y.

27
. P&G,2015d fi
ver
sfi
ty&fin
cflu
sfionannua
flr
epor
t:Enab
fl
fingacufl
tur
eoffinnovat
fion&p rodu c
tfi
vfi
ty,http
://
cdn.pg
.com/
-/
med
fia/PGCOMUS /Do cumen ts/PDF
/Who _We_A
re/D
fivers
fi
tyandInc
flu
sfion
/PG _Dfive
rsfi
tyIncflu
sfion
_AR_2012%20pd
f.
pdf
?fla=en
-US&v=1 -201506230605 .

28
. Catafly
s t
,D fi
sruptthedefau
fl
t
:Ca ta
fl
ystAwa rd
sConfer
en ce, Ma
rch26,2015 ,h ttps
://www .goog
fle
.co
.uk/ur
fl
?sa=
t&r
-
ct=j&q=&es rc=s&sou
rce=web&cd=2&cad= r
ja&uact=8&ved=0ahUKEw jn -sHqflc7RAhWLKsAKHSdxBZYQFggh
MAE&u r
fl=http%3A%2F%2Fwww .cata
flys
t.o
rg%2Fupfloads%2F2015_ca
taflyst_awa rds_conference_program-1
.
pdf&u sg=AFQ jCNEcPh
ISCHjafih
IvkWo _zbpeZN2DSQ&bvm=bv .144224172
,d .bG s
.

29
. P&G
,2015d
fi
ver
sfi
ty&fin
cflu
sfionannua
flr
epo
rt.

30
. Barre
ttJ
.Brunsman,Here
swhe reP&Grank sfo
rwo rkpfla
cedfiver
sfi
ty,Cfin
cfinna
tfiBu
sfin
essCourfi
er,Ap r
fi
fl28,2014,
ht
tp:/
/www.bfi
z
jou
rnafl
s
. com/
cfin
cfinna
tfi
/new
s/2014/04/28/here
- s-whe re-p-g-rank s
-for
-wo rkp
fla
ce-dfive
rsfi
ty.h
tmfl
.

31
. P&G, 2010 gfloba
fl su
sta
finabfi
fl
fi
tyreport,June 30, 2010,h t tp
://
cdn
.pgcom.pg
sfi
teco
re .com /en-gb/
-/medfia
/PG-
COMUK /Documen ts/PDF /Sus tanabfi
fl
fi
ty_PDF
/sus
tafinab
fi
fl
fi
ty _
repor
ts/PG2010Sustafinabfi
fl
fi
tyReport%20pd f
.
pd
f?fla=en
-GB&v=1 -201601061549 .

32
. P&G
,2015d
fi
ver
sfi
ty&fin
cflu
sfionannua
flr
epo
rt.

116
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

AUTHORS

Ju
fl
fie
tBou
rke
,De
flo
fi
tteTou
cheTohma
tsu |ju
fl
fie
tbou
rke@de
flo
fi
tte
.com
.au

Jufl
fie
tBou rkeflead sDe flofi
tteAu st
rafl
fia
sDfi
vers
fi
tyand In cflus
fionconsufl
t
fingp ractfi
ceandco -flead s
fi
tsLeade r sh
fipp ractfi
ce.Sheha so ver25yea rs
e xperfien cefinhumancap fi
tafl
, managemen t,
and flaw.He r
flatestboo k,Wh fi
chTwoH eadsAr
eB et
terthanOn e?,fo cusesond fivers
fi
tyof
thfinkfingandco fl
flec
tfi
ve fintefl
fl
figence.She fi
sa membe ro ftheAu st
rafl
fianfirmsd fi
vers
fi
t ycoun cfi
fl
ands fi
tsonanumbe ro fboa rd sandawa rdpanefl
s.Bou r keha sa
fl
soke ynoteda thund redso f
g
floba flconferen ce s
,fincfludfingTED x.

Sta
cfiaShermanGa r
r,Be
rsfinbyDe
flo
fi
tte
,De
flo
fi
tteCon
sufl
t
fingLLP
sgarr@deflo
fi
tte
.com

Stac
fiaShe rmanGa rr
fisrespon sfibfleforresea r
chonhumanre sou rces,taflentst
rateg y
,
fin
teg ratedta flen
t managemen t,pe r
forman ce managemen t,ca ree r managemen t
,d fi
vers
fi
ty
and finc
flu
sfion
,emp flo
yeere cogn fi
t
fion,compe tenc
fie
s,andwo r kfor cepflannfing
.Garrho fld
san
MBAf romtheUn fi
versfi
tyofCa fl
fi
fo rnfia
,Be rke
fley
,a ma s
ter
sdeg reef romtheLondonS choofl
ofEconom fics
,andba cheflo
r s
deg ree sfinh
fi
storyandpo fl
fi
tfi
caflscfiencef romRando flph-Macon
Woman
sCo fl
flege.

A
rdfievanBe
rke
fl
,De
flo
fi
tteCon
sufl
t
fingBV | avanbe
rke
fl@de
flo
fi
tte
.nfl

Ard fievanBe r kefl

fistheHumanCap fi
taflpra c
tficefleaderfortheEurope,M fiddfleEa st
,and
Afrfi
ca(EMEA )reg fion.Sheha sfled man y
fin
fi
tfiat
fi
ve stos t
rengthenDeflo
fi
t
te spo s
fi
t
fionasthe
flead finghumancap fi
taflp ract
fi
ce finthe ma rke t,andhe rteamha scontrfibu tedtonume rous
EMEAandg floba fl
finfi
t
fiat
five s
.VanBe rkefl
fi
sa membe rofthesuperv
fi
so ryboa rdo fDe flo
fi
t
te
No rth We stEu ropeandana ctfi
ve ma rket-fa c
fingc fl
fien
tpartner
.Shecon su fl
tson me rge r
finteg ratfions,o rgan fizatfionaflde s
fign,HRs tra tegfies,andchange managemen ttosuppo rt ma
jor
tran sforma t
fionp rog ram s,prfima r
fi
fl
yfinthepub fl
ficse c
tor.

Jung
fle Wong
,De
flo
fi
tteCon
sufl
t
fing(Shangha
fi
)Co
.Ltd
,Be
fi
j
fingB
ran
ch
jung
flewong@de
flo
fi
tte
.com
.cn

Jungfle Wong fleadsDeflo

fi
t
tesHumanCap fi
taflp ra ct
fi
cefinG rea terChfinaandtheA s
fia
-Pa c
fifi
c
reg
fion .Heha se xten
sfi
vee xpe r
fiencewo rk
fingw fi
th mufl
tfinatfionaflenterpr
fi
sesflo
cated finCh fina
,
aswe fl
fla
ss tate-owneden te rp r
fi
se s
,onsofl
vfingta flen
tandHR fi
ssue s.He fi
safrequen tspea ker
atHRcon fe ren cesandana s sessorfo
rtheCh fine seBu sfines sLeade rs
Awa rds. Wong fi
sa
reguflarwrfi
terfo rHR maga zfinesfinCh
fina
.

CONTR
IBUTORS
Canda
ceA
taman
fik
,Ca
roflynLaw
ren
ce

117
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

Thefu
tureo
f wo
rk
Theaugmen
tedwo
rkfo
rce

Dr
fivenbythea ccefle
ratfiono fconne c
tfiv
fi
tyandcogn fi
tfivetechno flogy ,thena tureo f
work fi
schangfing
.A sAIsy s
tem s
,robot
fics
,andcogn fi
t
fivetoo fl
sg row finsophfi
stfi
catfion,
a
flmo steveryjob fi
sbe fingrefinvented
,crea tfingwhat manyca fl
fltheaugmen tedwo rk-
for ce.
Asthfi
st rendga the rsspeed ,organ fi
zat
fion
s mu strecon s
fide rhowtheyde sfign
job
s,o
rgan
fi
ze wo
rk,andp
flanfo
rfu
tureg
row
th.

Th
fi
syea r, 41 pe rcen
tofcompanfie
srepo r
tedthey havefu
fl
flyfimp
flemen ted o r
have mades fign
fifi
can
tprog
res
sfinadop
tfingcogn
fi
t
fiveandA
Ite chnoflog
fie
sw fi
thfin
thefi
r wo
rkfor ce
.

Ano
the
r34pe
rcen
tofsu
rveyre
sponden
tsa
refinthe m
fid
sto
fpfi
flo
tprog
ram
s.

Bu
tonfly17percentofgflobaflexecu
tfivesrepo r
ttheyarereadyto managea wo rk-
fo
rcew fi
thpeop
fle
,robots,andA Iwo rkfingsfidebys
fide theflowes
treadfine
ssflevefl
fo
ratrendfinthefiveyea rso ftheGfloba flHumanCap fi
taflT
rend ssurvey
.

F
OR th epa s ts e v
era fly earsw eha v ech ron fi
c
fled th enea rfu tu
re.O rganfizatfion sarer edesfignfingjob s
th ea rrfi
vaflo f wha tfisnowca fl
fled th efu tureo f totak ead vantageo fcogn fitfi
vesys tem sandrobo ts
,
wo rk .In 20 13,w efid en t
fifi
edTh eop enta fl- and w es eeanoppo rtun fi
t ytor e
th fink wo rka round
en te conom ya sat rendandd fiscu ss edth eg row th som ethfingw ecafl
flessen tfiaflhumansk fi
fl
fl
s.4
In20 17
ofof -ba flancesh eetemp floym en t,ta fl
en tp fla
tform s
, andb eyond ,organ fi
zatfion sshou fldexp er
fim en tand
andc rowd sou rcfing.1 In 20 15,w eh fighfl
fightedth e fimpfl
em entcogn fi
tfivetoo fl
s,fo cu
sh ea v
fi
flyonr e
trafin
-
tr end o f Machfin esa sta fl
en t
: Co fl
flabo ratfion, no t fingpeop fl
etou seth e s
etoo fl
s,andr ethfinkth ero fl
eo f
comp etfi
tfion andth efin creasfing pow ero frobo t- peopfl
ea s mo reand mo r ewo rkb ecom esau toma ted .
fi
c sandcogn fi
t
fiv ecompu tfingtor est ru ctu rejob s.
2

Ffina
fl
fly,fla sty ea rw epub fl
fi
sh edTh eg fige conom y: RETH
INK
ING WORKFORTHE
Dfi
stra ctfion o rd fisruptfion ?, wh fi
ch d fiscu ssedth e AUGMENTED WORKFORCE
ben efitsandcha fl
fl
eng eso f manag fingta fl
en tfinth e
sha rfingandco fl
flabo rat
fivee conom y.3 Th equ e st
fionofhoweachjobw fi
fl
flchang e,adap t
,o r
dfi
sapp ea rha sbecomead esfignd ecfi
s
fion. Wha ta s-
In20 17,th
es echang e
shavecom efin
tofo cu sandth e pec t
so f wo rkdoyour ep
fla
c ew fi
thau toma t
ed ma-
fi
ssu ehasbe com e moreurg
en t
.Au toma tfion
,cogn fi
- chfines? Doyou wan ttoaugm ent wo rkersw fi
th
tfi
vecompu tfing,andc rowdsa reparadfigm -sh
fi
ft
fing mach fin
e sthat makeworkeasfi
erand mo res ca
flab
fl
e?
for c
esthatw fi
fl
flr
eshapethe work
fo rc
enowandfin Wha tw fi
fl
flbethefimpa
ctofA Iandrobo t
fi
csonth e

119
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

custom erexp e
rfi
ence,s er
vfi
c e qua
fl
fi
ty,and b rand
? flong
-termcon s
equen
ceso
fthes
edecfi
s
fion
sfo
rth
efi
r
Shou fldyou rorganfi
zat
fion wafi
tforcomp e
tfi
torsto organfi
zat
fion
,work
,andwork
for
ce?
fufl
fl
yva fl
fida
teAIandrobo tfi
cs?
Ou rr e sea r
chandd fi
s cu s sfionw fi
thc fl
fi
entsshowtha t
Toda yth erefisan ewfo cu sonth ep eop fleasp ects o f wh endon eca refufl
fly,au toma tfion(andth eu s eo f
work . Ou rres earch ,ba sedons tud fi
esf rom Ox fo rd crowd sou rcfing)can ha v e at r em endous po sfi
t
five
Unfive rsfi
t yandth eO *N etjobda taba s e
,show stha t fimpa ctonp rodu ctfi
vfity,emp floy eeengag em en t,and
whfi
fleta sk sa reb efingau toma t ed,th e es sentfia
fl
fl
yhu- cu stom erva flue
. Ama zon . com ,fo rexamp fl
e,ha se f-
man pa rtso fwo rka reb ecom fing mo r e fimpo rtan t.5
fe ctfi
v e
flyu sedau toma tfiontos ca fl
ewa rehous fingand
Skfi
fl
fl
ssu cha sempa thy,commun fi
catfion,p ersua sfion , sh fippfingrap fid
flydu rfingho fl
fida ys easons wh fi
fl
er e-
per sona flservfice
,p rob fl
emso fl
vfing,ands trategfi
cd e- du cfingt fimetot rafinfingfo remp floye esand ma fintafin-
cfi
s
fion mak finga r e mo r eva fluab flethane ver. Wh fi
fl
e fingfitsr epu ta t
fiona son eo fth etopemp flo
y erb rand s
som ew fi
fl
fl drama tfi
zeth en ega tfivefimpa ctso fA I, finfitsfindu str y
.
cogn fi
t
fiv ecompu tfing,androbo tfi
cs,th es epow e rfufl
too fl
sw fi
fl
flafl
soh eflpc r eat en ewjob s
,boo stp rodu c- WHEREDOCOMPAN
IESSTANDTODAY
?
tfi
vfi
t y,anda fl
flow wo rk erstofo cu sonth ehumana s-
pec tso f wo rk.Th fi
sop en sano th erd esfignqu estfion: Ou
rr e
searchshow stha t mos
tcompan fi
esa r
efin
Howcancompan fi
e sa chfieveth eg rea testto taflvaflue themfidd
fl
eofthfi
sfundam en
taflsh
fi
ft. Thfi
rty-on
e
throughau toma tfion,wh fi
fl
eba flan cfingth esho rt-and pe
rcen
to fcompanfi
esfinth
fi
syearsG
flobafl Human

F
figu
re1.Robot
fic
s,cogn
fi
tfivecomput
fing
,andA
I:Pe
rcen
tageo
fre
sponden
tsra
tfingth
fi
s
t
rendfimpo
rtantorveryfimpor
tant

Percen
tagesfin
se
fle
c tedcount
rfie
s:
H
fighe
r% Lowe
r%

Canada 33 Ind
fia 54
Ch
fina 51
37 Ne
the
rfland
s Japan 48
Mex
fi
co 44
Un
fi
tedK
fingdom 43
Be
flg
fium 39
B
raz
fi
fl 42
UK 43
Ge
rmany 40
USA 31 Ge
rmany 40
48 Japan Spa
fin 40
F
ran
ce 32
51 Ch
fina Be
flg
fium 39
Spa
fin 40
Ne
the
rfland
s 37
Mex
fi
co 44
I
tafly 36 I
tafly 36
54 Ind
fia
Au
stra
fl
fia 36
42 B
raz
fi
fl Sou
thA
frfi
ca 34
36 Au
stra
fl
fia Canada 33
34 Sou
thA
frfi
ca
F
ran
ce 32
Pe
rcen
tage
sbyreg
fion
: Un
fi
tedS
tate
s 31
H
fighe
r% Lowe
r%

Ame
rfi
cas Eu
rope,M
fidd
fleEa
st,andA
frfi
ca As
fia
-Pa
cfi
c
45 32 33 34 38 48 38 50 37
La
tfin&South Nor
th A
fr
fi
ca Cent
rafl& M fidd
fleEa
st No
rdfi
c We
stern A
sfia O
cean
fia
Amerfi
ca Ame
rfi
ca Ea
sternEu rope count
rfie
s Europe

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

120
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

F
figu
re2 .Augmented wo
rkfo
rce
:Pe
rcen
tageo
fre
sponden
tsra
tfingth
fi
strend
fimpo
rtan
t
o
rve ryfimpo
rtan
t

Percen
tagesfin
se
fle
c tedcount
rfie
s:
H
fighe
r% Lowe
r%

Canada 56 Ind
fia 76
Ch
fina 73
70 Ne
the
rfland
s Ne
the
rfland
s 70
Japan 68
Be
flg
fium 67
Be
flg
fium 67
Mex
fi
co 66
UK 63
Au
stra
fl
fia 65
USA 59 Ge
rmany 61
68 Japan I
tafly 64
F
ran
ce 49
73 Ch
fina Sou
thA
frfi
ca 64
Spa
fin 63
Un
fi
tedK
fingdom 63
Mex
fi
co 66
I
tafly 64 Spa
fin 63
76 Ind
fia
B
raz
fi
fl 63
63 B
raz
fi
fl Ge
rmany 61
65 Au
stra
fl
fia Un
fi
tedS
tate
s 59
64 Sou
thA
frfi
ca
Canada 56
Pe
rcen
tage
sbyreg
fion
: F
ran
ce 49
H
fighe
r% Lowe
r%

Ame
rfi
cas Eu
rope,M
fidd
fleEa
st,andA
frfi
ca As
fia
-Pa
cfi
c
62 58 66 61 64 56 62 72 61
La
tfin&South Nor
th A
fr
fi
ca Cent
rafl& M fidd
fleEa
st No
rdfi
c We
stern A
sfia O
cean
fia
Amerfi
ca Ame
rfi
ca Ea
sternEu rope count
rfie
s Europe

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

Capfi
taflTr ends su rve
yt e
fl
flusth eya r
efintheproc es
s pan fie sb e
fl
fieveth efi
ru seofof -baflancesh eetta fl
en t
offimpfl
em entfing AIandrobo tfi
cs,and34p e rcent wfi
fl
flgrows fignfifi
can tfl
yfinthen ext35y ear s
,on fly49
arepfi
flo
tfings efl
ectedarea
s.And10p ercentsayth ey pe rc en tsa yth eya r
eno tabfl
eto manag econ tfingen t
areefi
therfu fl
fl
yau tomatedo rhfighfl
yadvan c
edfinthfi
s flabo rw efl
fland55p ercentsa ythe yha ven ev eru s ed
area
. ordono tund erstandhowtofl eve ragec rowd sou rc-
fing.So wh fi
fl
esom ee fl
em entso fth efu tureo f wo rk
Inter es
tfingfly
, wh en wea skedcompan fi
esabou tth e
ar ew e
fl
flund erstoodb ybu s
finessfl
ead e
r s
,o th er sar e
fimpa cto fth esefuture-of-works cena
rfio
s,on fl
y20
stfi
fl
flfinanem e rgfingstag eofund ers tandfing
.
perc entsa fidth e
ywou fldr educethenumb ero fjob s
.
Mostcompan fi
es(77per cent)to
fldustheyw fi
fl
fle
fi
th er Wha tfi
scflearfi
stha tfint er e
stfinth fistopficfi
sg row-
retrafinp eop fl
etou set echnoflog
yo rwfi
fl
flr edesfign fingexpon ent
fia
fl
fl
y. Wh fi
fl
eon fl
y6p er
c ento fC -sufi
te
job stob ettertak eadvan tageofhumansk fi
fl
fl
s. re spond entsrateth fi
str enda sap r
fior
fi
tyfo rthfi
syea r
(wh fi
ch w eb e
fl
fi
ever epre sentsth efl
e v
eflofcon fu s
fion
When weaskedcompan fi
esabou tth e
fi
rp flanstofl
e-
finth e ma rke
t),26p erc entb efl
fi
e vefi
tw fi
fl
flbefimpo r-
verag
ecrowd s,contrac
tflabor,andn ew mod e
fl
sfo r
tan tfinth enex tth reetofi vey earsanfin creaseo f
humantafl
ent
,th estorywa squfitedfif
er ent.Inthese
400p ercent,on eo fth eflargest mo vem ent sw eha v e
n ewhuman mod e
fl
sforth efu tur
eo fwo rk,compa -
se en.
nfi
esa
refarfl
essprepared. Wh fi
fl
e66p ercen tofcom-

121
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

UNEVENPROGRESSTOWARD RETH
INK
INGTALENT,TECHNOLOGY
,
THEFUTURE WORKFORCE ANDTHE WORKPLACE

Thesh fi
f tf romfu fl
fl
-tfim eemp floyeestoanaugm en t- Ourr esea rchc fl
ea rfl
yshow sthaton eo fth en ewru fles
ed wo rk fo r ce(augm en tedb ybo tht echno flog
yand forth ed figfi
taflag efistoexpandou rv fi
sfiono fth e
crowd s )fi son eo fth e mo recha fl
fl
eng fingo fth ehu - workfo rce;th finkabou tjob sfinth econ texto fta sk s
mancap fi
taflt rend sonth eho rfi
zon.I tup end sth e thatcanb eau toma ted(o rou tsou rc ed )andth en ew
fam fi
fl
fiarcon ceptso fwha tajobfi s(a flongw fi
thafl
flth e rofl
eo fhumansk fi
fl
fl
s;andfo cu se ven mo reh ea vfi
fl
y
fimp fl
fi
ca tfion sforca re er s), wha t wo rkr ea
fl
fl
ym ean s, onth ecu s tom erexp erfience
,emp floy eeexp e rfi
en c e,
howth ewo rkforcefist rafinedands efle cted,andhow andemp floym entva fluep ropo sfi
tfionfo rp eop fl
e.O r-
thewo rkp flacefi
sd esfign ed.Its tretch e scon ven
tfiona fl ganfizat
fionstha t au toma te manu fa cturfing p flant s,
notfionso fwha ttyp e so fwo rkcanb edon eb yp eop fl
e forexamp fle,andtha tdono tcflea rfl
yg fivep eop fl
eop -
andb y ma chfines
,andfi tr edefin esth ehumanwo rk- portun fi
t
fiesfo rr e skfi
fl
fl
fingandn ewpo sfit
fions, ma ys e e
forc es egm entstha ta r efinvofl
ved. thefi
rb randsuf er,andtosom eex t en t ma ya fl
sof e e
fl
pressu refromth eso cfiaflandpo fl
fi
tfi
ca flen v
fironm ent.
Wh fi
fl
eth eadop t
fiono frobo t
fi
csfishapp enfingqu fi
ck-
AT&T
sta flen t man fi
festo , whfich en cou rag e s and
fl
y,compan fi
es ab fi
fl
fi
tfi
estor eskfi
fl
fl andr eorgan fi
z e
empow ersemp floye estocon tfinuou sflyr esk fi
fl
flth em -
aroundau toma tfiona res t
fi
fl
flb eh
find. Rough fl
yha fl
f
se
flve s
,fi
sanef ectfiveexamp fl
eo facompan ytha tau -
ofth efl
ead e r
ssu rv eyedra t eth e
fircompan yw eak
toma tesfinanfin t eg rat ed,human -c en tr
ficwa y.7

ata fl
fignfingcomp et en cyf ram ework stoa ccoun tfo r
newrobo t
fics,cogn fi
t
five,and A Ir equ fi
rem ents;d e- We en
vfi
sfionr eth
fink
fingthecomb fina
tfion
so ftafl-
pfloy fingemp floyee sr ep fla
c edb yth eset e chnoflogfi
es; en
t,techno flog
y,andth e wo
rkp
fla
cea c
ro ss mu
fl
t
fip
fl
e
andr eskfi
fl
fl
fingemp floyee stocomp fl
em entth e
sen ew d
fimens
fion s
:
too fl
s.

F
figu
re3
.Re
sponden
tra
tfing
sofsub
-capab
fi
fl
fi
tfie
sre
fla
tedtotheaugmen
ted wo
rkfo
rce

Pe
rcen
tageo
fto
taflre
spon
ses
Manag
fingcont
fingen
t,out
sourced, 25% 57% 19%
con
tra
cted,andpa r
t-t
fimesourceso
fflabo
r
Unde
rstand
fingeme rgfingskfi
fl
fl
sand
24% 62% 14%
cr
fi
t
fica
flcapabfi
fl
fi
tygaps

Manag
fingg
figandta
flen
t-sha
rfing
53% 39% 9%
e
conomyre sources

Managfingcrowdsou r
cfingaspa
rtofthe
organfi
zat
fion
s workfor
ceandtaflen
t 59% 33% 8%
prog
ram s

Weak Adequa
te Ex
cefl
flen
t

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

122
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

F
figu
re4
.Re spondentra
tfing
sofsub
-capab
fi
fl
fi
tfie
sre
fla
tedtorobo
tfic
s,cogn
fi
tfive
comput
fing
,andA I
Pe
rcen
tageo
fto
taflre
spon
ses
Under
stand fingthefuturefimpa
cto f
34% 45% 21%
robo
tfi
cs/
cognfi
t
fivecompu t
fing
/AIontaflen
t

Ident
fi
fyfingex
ternaflsourceso f
43% 47% 11%
robo
tfi
cs/cogn
fi
tfivecomput
fing/AItaflen
t
Redep
floyfingempfloyeesrepflacedby
robo
tfi
cs/
cognfi
t
fivecompu t
fing
/AIre sources 51% 40% 10%
efl
sewhe refintheo rganfi
zat
fion
Re
skfi
fl
fl
fingemp floyee stocompflemen t 51% 40% 9%
robo t
fi
cs/
cogn fi
t
fivecomputfing
/AI
A
fl
fign
fingcompeten
cy modefl
s/f rameworksto
a
ccoun tfo rnewrobot
fi
cs/
cognfi
tfivecomput
fing/ 56% 38% 6%
AIrequfi
remen t
s

Weak Adequa
te Ex
cefl
flen
t

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

Whatpar
tso fajobcanb eautoma ted,andwha t thosetha tareth eb e
stconn ec
ted w fi
th finand
fi
sthehuman vaflu
eadd a roundth e
seskfi
fl
fl
s? acro
ssth ecompan y.Doesou rorganfi
zatfionha ve
Forexamp fl
e,bankt efl
fl
ersnowad v
fi
seands efl
fl
, enoughop en,co fl
flabo
ratfi
veph ys
fi
caflandd fig
fi
tafl
rathe
rthans fimpflytran sac
t,gfi
vfinggreat
ercu s - spacestofa c
fi
fl
fi
tat ep eopfle
-to
-peopfl
em eetfings
tom e
rvafluetoc fl
fi
ents. andcofl
flabora
tfion ?

Howcan w ere
sk fi
fl
flandr etrafinpeopfl
etofl
earn Howcan w ee vofl
ve,andp erhapss epa ra
t e,the
te chnoflog
yandtoo fl
sfa st
er,andhowcanw ed e
- fun c
tfion sof mu fl
t
fiy
ea r(35 y ears)s trateg
fi
c
sfignthet e
chnoflogyso fi
ttak e
sa flmo
stnotrafin
fing wo rk,wo rkfo
r ce
,andwo rkpflac
ep flannfingonth e
tou se
? on ehand ,andannua fl wo rkforc
ep flannfing(an-
nua flhead count)onth eo ther,to mo r ed eepfl
yex-
Wh eredo e sthewo rkand mo respec
fifi
cafl
fl
yeach
pflores c enar
fio
stha tfincflude mo r ec rowd sour
c-
findfi
vfiduaflta
skn eedtobedon e
? Wha tph y
sfi
cafl
fing,g r eaterau toma tfion,o rth efin c reased use
prox fimfi
tyfisrequfi
redtoservecustom ersandto
ofrobo tfi
cs?
de s
fignandd eve
flopp rodu
ctsands e
r vfi
ces?
Wha tfi s ou ro rgan fi
zatfiona fl and wo rk d e s
fign
Howcan w ecrowd sou rcea ctfi
vfi
t
fie
sand u s
e
capab fi
fl
fi
ty, andha vew eexp floredth e wa y ma -
cont
fingent
,fre
eflance
,andg fige conom yta fl
ent
ch fin
e scanc ro ssfun ctfiona flbounda rfi
e sto mo v e
tosa vetfim
eand mon e y
,fin crea sequafl
fi
ty,and
peop flef rom job stowo rkandf rom ex ecu-
fimp
ro veopera
tfiona
flfl
exfib
fi
fl
fi
tyands ca
flab
fi
fl
fi
ty?
tfionwo rkto empa th ywo rk?A sw eexp florefin
Howcan w er edesfignth e workpflac etob e mo re bo thth eP eop fl
eana fl
y tfi
csandth e Organ fi
za-
dfig
fi
taflfin nature
,op en
,andco fl
flaboratfi
ve,y e
t tfiono fth efu tu rechap te rso fth fi
sr epo rt,n ew
pro vfideoppo rtunfi
tfi
esford ev e
flopm ent,g rowth, too fl
stop e
rformo rgan fizatfionaflnetwo rkana flysfi
s
andfo cu stfime? Mu chr e
s ea
r chnowp rove stha
t ande v ent rustedn etwo rkana fl
ysfi
scanh eflpfiden-
th eh fighes
tp e
rform fingteam s(andfl ead e
r s)are tfi
fyflow sofwo rktha tcanfa cfi
fl
fi
tatep rodu ctfi
vfi
ty
amongt eam sa s mo reta sk sa reau toma t
ed .

123
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

RETHINK
INGTHEBOUNDAR
IES fin
fo rma t
fionfin vofl
vedfinajob.Thfi
sk findofanafl
y-
OF WORKBETWEENHUMANS sfi
sh eflp
sd e
sfign e
r sund ers
tand wh
er eta sk
scanb e
AND MACHINES out sourcedand wh er ehumanempa thycanb een-
han cedandfu rthe rfl
everag
ed.
Th erap fidad van ce
sfin ma ch finefinte
fl
fl
figence ha ve
been w efl
fl
-do cum en ted.9 Robo t
s and cogn fit
five As Tom Da venpo r
tandJu fl
fia K fi
rb yempha sfi
zefin
techno flogfi
esa re mak fings tead yad van ces
,pa rtfi
cu- Onfly Human sN eed App fly,th fi
sr equfir
esr e cognfi
z
-
fla
rfl
yfinjob sandta skstha tfo fl
flows et
,s tanda rdfi
zed fingtha taugm enta tfion m ean ss tart
fing wfi
th wha t
rufl
esandflog fi
c.Thfi
sr efinfo rce sac r
fi
t
ficaflcha
fl
fl
eng e mfindsand ma chfin
esdofind fi
vfiduafl
fl
ytoda yandfig-
for bu sfines s and HRfl ead e rsnam efl
y,th en eed urfinghowtha two rkcou fldb ed eep enedra therthan
tod es
fign,sou r c
e,and manag eth efu tu reof wo rk, dfimfin
fi
shedbyaco fl
flabo ratfionb etw eenth etwo .
11
workfor ces,andwo rkp flace stofin corpora tearobu st Thefu tureo f wo rk ha sa rr
fi
ved , andcompan fi
es
und erstand fingo fwh fi
chsk fi
fl
fl
sa r eessen t
fia
fl
fl
yhuman . shou fld emb rac eth fi
sd fisruptfi
ve oppo rtunfi
t y. W e
HRfl ead ersshou fldfo cusond efin fingth ed fife ren c e befl
fi
ev ethefa cto rsd rfivfingth es echang e
sw fi
fl
flacce
fl-
be tw eene s sen tfia
fl human sk fi
fl
fl
s,su cha sc r ea t
fiv e erate,fleav
fings flowadop ter sbeh finda sfi
rst mo vers
ande thficaflthfink fing,andnon es sen tfia
flta sks,wh fich becom eexp e
rtsa top tfim fi
z
fingth eu s eof ma chfin
es
canb e manag edb y ma ch fines.Th fisr equ fi
re sr ef ram - andc rowd stod rfi
vep rodu ct
fi
vfi
ty,finno vatfi
v ep rod-
fingca re ers,andd esfignfingn ewwa y so fwo rkfingand uctsands ervfi
ce s,andcu stom err efla
tfion
shfips.
new wa y so ffl ea rn fingbo thfino rgan fi
za t
fion sand
asfind fi
vfidua fl
s.R es ea r
chb yD eflo
fittefinth e Un fi
ted
Kfingdom find stha tth efu tur e wo rk fo rcew fi
fl
flr e-
qu fi
reaba flan ceo ft e chnficaflskfi
fl
flsand mo reg en era fl
pu rpo sesk fi
fl
fl
ssu cha sp rob fl
emso flvfingsk fi
fl
fl
s,c re-
atfiv
fi
ty,so cfiaflskfi
fl
fl
s,andemo tfiona flfintefl
fl
figen ce.10

Oneo fthet echn fiqu esw eadvfi

s efo
rthfi
s workfis
des
fignthfink
fingandth ed ev
eflopmentofjou rn
ey
maps.Journ ey map sou tfl
fin
eanddo cumen tthea c-
tua
fl worktak fingp fla
ce,andth etoofl
s,peopfl
e,and

Robo tsandcogn fi
t
five
techno flogfiesa re
makfings tead y
advan ce s,pa r t
ficuflarfl
y
finjobsandta skstha t
fofl
flowse t
,s tanda rdfized
ru
flesand flogfi
c.

124
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

Le
sson
sfromthef
ron
tfl
fine
s
Ama zon suseofad vanc ed wa
rehou s
et echno flog
fi
es Thefutu reo
fworkha s
fi
fl
fl
flu
ex
st
fib
ra
fl
teshowrobo
ehumanwo rk
t
fi
fo
c
r
s
c
,cogn
est
rat
fi
t
fi
eg
v
fi
e
ecompu
scancomb
t
fing ,and
fineto
a
rrfi
ved
,andcompanfies
max fim
fingn
fi
zeefi
ewt
cfi
empo
enc
fi
ra
r
esandp
yandp e
rodu
rman
c t
fi
en
vfi
ty
tjob
, wh
s
.
fi
fl
ec rea
t- shoufldembra
ceth
fi
s
To m eetfin creas edd emanddu rfingth eho
fl
fidays ea-
d
fi
sruptfi
veoppor
tun
fi
ty.
son ,Ama zonexpand sfi
ts wo rkfo rcebyrough fl
y40
per cen tw fi
tha round120 ,000
tempo rar yh fi
re s, whocanb e Sta
t e
s,th enumb ero fte
fl
fle
rsha scon tfinu edtor fi
se
trafined qu fi
ckfly b ecau s e of to mo rethan550 ,000.15
Sfimfi
fla
rtran sfo rma tfions
robo tfi
c and cogn fi
tfi
vet e
ch - haveo ccurreda c
rossarang eo ft echno flogfi
esand
noflogfi
es.Th e
s etoo fls,su cha s pro
f ess
fion
s,sucha sbarcod es cann ersandca sh
fiers,
automa ted t rafin
fing s cr e
en s
, orefl
ect
ronfi
cdo cum entdfi
sco ver yandpa ra fl
egafl
s.16

sma rttap ed fispen sers, and

robo tfi
c pa fl
fl
ets,r edu cen ew
hfi
ret rafin
fingf roms fixw eeksto S
tar
the
re
asfl
fi
ttfl
ea stwoda ys.12 Th etech-
noflogfi
esau toma teta skssu cha sro tem emorfi
zat
fion Cons fiderhowthecore workac tuafl
flyge ts
andh eav yfl
fi
ft
fing,a fl
flowfingtempo raryempfloyeesto done : Chafl
fl
engeth eorganfi
za t
fiontor e
th finkno t
qufick
fly ma st erth ewo rktha tr equ fi
reshumansk fi
fl
fl
s
. onflywha tworkn eedstobedon e,bu ttocon sfide
r
th erang eoftafl
en tsegm ent sandt echno flogfi
es
Furth er
,th ese wo rkfor
cefinno vat
fionsno tonfl
yen- tha tcanb eu sed,fincomb finat
fion,tob e stcom -
abfl
e flexfib
fi
fl
fi
tyfo rsho r
t-te rm wo rkerstheya fl
so pfl
etethatwo rk.
creat ep erman entjobs.La sty ear
,Ama zonre
tafined
14p e rcento ffi
tss ea
sonaflhfi
res,finpa r
tb ecauseaug - Iden tfi
fya fl
fl human work forcesegmen ts:
ment edwa rehou sesa c
tuafl
fl
yr equfi
reag rea
ternum- Thfi
sfin c
fludestho s
ebo thfinsfideandou tsfid
eth e
bero fhuman wo rkers
.13 Th es ecen t
erscanp ro cess compan y,dfiferent mod efl
so fcon tracto rs,the
moreto taflord ers
,andth erefor erequfi
re moreto ta
fl crowd ,andcomp etfi
t
fions.Ta fl
en tp fla
tform sa r
e
humanemp floyees. grow fingrap fid
fl
yfins ca
fle; und erstand fing how
theycanaugm entfufl
fl
-tfime wo rkfor cesfisak ey
Ffina fl
fl
y,afl
flofth e sejobsa repo ssfib
fl
eb e
cau seo fe - capab fi
fl
fi
tyfor manag ersfinbo thHRandbu s
fin
e s
s.
comm erce, wh fi
chfisfi
tsefl
far e
suflto fre centt ech-
no flogfi
caflad van ces. Thoughsom esp ecufla
tedtha t Exam fine afl
fl types o f nonhuman work-
e- comm erce wou fld repflace wo rk ers fin c er
tafin forces : Thfi
sfin cflud esth een tfi
rea rrayofro -
findu st r
fi
es,th efi e
fldha sfledtorobu s tjobc rea
tfion, botfi
cs,cogn fi
t
five,and A It e
chno flogfi
estoaug-
su cha sAma zonscon s
tru ctfionof26n ewwa r
ehou s
- men thuman wo rk e rs,fleve
ragfingth epow e
ro f
esfin20 16a flone.14 machfinestoa ccomp fl
fi
shanfin c rea sed numb er
ofta sks.Partn erfing w fi
thth ebu sfiness, HRcan
Thfi
s op t
fimfi
stfi
cv fi
ew o fcomp fl
em entar y ma chfine heflp
fleadther ed esfigno fwo rka rfi
sfingfromrapfid
andhuman wo rkfisaflsoe vfid
entfinarang eofh fi
s- chang e
sfinrobo tfi
csandA I
.
torfi
caflcases
.Fo rexamp fl
e,40y ea
rsa ft erthefi rst
ATM sb eganto p erformta sksfo rm e
rfly don eb y Redesfign mu fl
tfiyears tra teg ficandannua fl
tefl
fl
ers
,th er
ea r
e mo re bank e
rs wo rkfinga t mo r
e operatfiona fl work forcep flann fing
: Con s
fid
e r
bran ches, andth e
fir wo rkfi s mo re va rfi
ed ev en sepa
ratfing mu fl
tfi
y ea
rs tra
teg fi
c wo rk, workforce,
asfitfl
e verages mo r eand mo ret echnoflog y
. Wh fi
fl
e and workp fla
cep flannfingwh fi
chcomb sn ewta fl-
th erear enowrough fl
y400 ,000ATM sfinth eUn fi
ted entsegm en t
sandt echnoflogfi
estod ev e
flopsp e -

125
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

cfifi
cfuturescenarfio
sfo rthe workforce
from ethfica
fl de c
fi
sfion makfingar ea fl
fless
entfia
fl
fl
y hu-
annua flop
era
tfiona
flwo rk
forc
epflann
fing
. mansk fi
fl
fl
stha te ver
yo rganfi
zat
fionn eedsnow
andfinth efutu re
. Wh enp flannfingthefu tur eo
f
Co fl
flaborateacrossfunc tfionstop flanand
thewo rkforc e,cons
fiderthe seflong-
termhuman
fimp flement new work and work forceso -
skfi
fl
flneed s.
flutfions: Ensu retha tth en ewscop eo fth eaug -
men t ed work
for cea fl
fignsw fi
thbu sfin
e sss tra teg y Pflanand managethe work forcetrans for-
andfin vo
fl
vesfu fl
flpa rtfi
c
fipatfionofbu sfiness, HR , ma tfion : G fi
v enth es cop eands cafl
eo fcom fing
ando thercorpo ratefun ct
fions. Thfi
sw fi
fl
flfl
fikefl
y chang e stowo rk,wo rk for ces
,andwo rkp flaces
,fit
requ fi
reexper
fim entfing w fi
thn ew wa y so f wo rk- fi
sc r
fi
tficafltoha v eanen terprfi
s e futureo f wo rk
fingandcoo rdfinatfinga c rosso rganfi
zatfiona flsfi
flo
s. or augm ent ed wo rk fo rc e roadmap comb fin-
fingbu sfine ss, HR ,IT ,p ro curem en t,andfinan ce.
Investfincrfi
tficafl humansk fi
fl
flsforthefu -
Thfisp flanshou fldfincflud eana ctfionabfl
ev fiewo f
ture work force :P robfl
emso fl
vfing,crea
tfi
vfi
ty,
taflent,t rafinfing,commun fica
tfion,flead e
rsh fip
,cu fl
-
pro
jec
t manag em ent,fl
fi
stenfing
,and mo ra
fland
tu re,ando rgan fi
zatfiona flfimpa cts.

FASTFORWARD
Ofthet rend s finthfisyea r
srepo rt
,the fu tureo fwo rkw fi
fl
flflfike
flya ccefle
ra tethefa stest
finthenex tfiveyea r
s.Th fi
sfissfimpfl
yafun ctfionofwhe rewea r
efinthee vo flu
tfiono f
te chno flogy
.F fi
ftyyea rsaf terthefo rmu flat
fiono f Moo resflaw ,p ro ce s
sfingandcompu t
fing
powe rcon tfinuetog rowexponen t
fia
fl
fly,d r
fi
vfingad van ce s finrobo tficsand ma ch fine
flearnfing.Cogn fi
t
fivetoo fl
stoaugmen t
,and finsomeca se srep flace,know fledgewo rkwfi
fl
fl
con t
finuetoa c ce
flerateandbe comew fidefl
ydep floyedandadop ted.Wewou fldno tbe
su rpr
fised fi
fthefu tureo fwo rk,wo rk fo r ce,andwo rkp fla
ce fi
ssue scometodom fina tethe
con ce rn sandagendao fHRandbu sfine ssfleaders finthenea rfu tu re.Th fi
scha fl
flenge
requ fi
re s ma jo rcro ss-
fun ct
fionafla
tten tfion,efo r
t,andco fl
flabo ra t
fion.

126
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

F
figu
re5
.Thefu
tureo
f wo
rk:O
fldru
fle
svs
.newru
fle
s

O
fldru
fle
s Newru
fle
s

Jobsandta sksarebe fingredesfignedtouse mo

re
Mach
finesandart
fifi
c
fia
flfin
tefl
fl
figen
cea
retak
fingove
r
essen
tfia
flhumanskfi
fl
fl
s,anda reaugmen tedby
jobs(repfla
cement)
technoflogy(augmen ta t
fion
)

Acont
finuumo fta
flen
tfisavafi
flab
fle
,fin
cflud
fing
Fu
fl
fl
-
tfimeemp
floyee
sarethe ma
finsou
rceo
fta
flen
t con
tracto rs
,gfigempfloyee
s,c rowd s
,and
competfi
t
fions

Thefo cusfin wo
rkforcep flannfingsh
fi
ftstosta
r t
Work
for cep flann fingfocu
sesonfu
fl
fl
-
tfime wo
rkfo
rce
wfi
th workandana fly
zfingop t
fionsac
ro ss mu
fl
t
fip
fle
andskfi
fl
flrequ fi
remen t
s
wo rk
forcesandte chno flogfie
s

Thehafl
f
-fl
fi
feofsk fi
fl
fl
scont
finue stode c
reaserap
fid
fly
,
Job
sarere
fla
tfive
flys
tat
fi
cwfi
thfixedsk
fi
fl
flrequ
fi
remen
ts
and workfisbefingcon stantflyre
finven
ted

Pro
ject
s,assfignments
,andtou
rsofdu tya
rebufi
fld
fing
Jobsandcaree
rfladde
rsa
rethefounda
tfiono
f wo
rk
b
flo
cksfor wo rk
;careersa
repor
tfo
fl
fio
sofpro
jec
t s
andthe wo
rkfo
rce
andexper
fien ces

In
tegra t
fingpeop fleandte
chno
flogyfi
sa
Robo
tfi
csandcogn
fi
t
fivete
chno
flog
fie
sareITp
roje
cts
mu
fl
t
fid
fi
scfip
fl
fina
ryta sk

HRhasastrategfi
cro
fletofac
fi
fl
fi
tateando
rches
tra
te
HR
sjobfinautoma
tfionfi
stofocu
sonchange
theredes
fignofjobsandt ra
fintheaugmented
managemen tand workforcet
rans
fi
t
fion
work
force

Thefundamen tafle
flementso
f wo rka re
job
s,w
fi
th Thefundamentafle
flemen
tsof worka
re
task
s, wh
fi
ch
formafl
flydeve
floped jobdes
crfip
tfion
s areaggrega
tedfin
tojobsandrofle
s

De
flo
fi
tteUn
five
rsfi
tyP
res
s | dup
res
s.de
flo
fi
tte
.com

127
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

ENDNOTES

1
. JefSchwa r
tz,And rewL fiakopouflos
,andL fi
saBarry
,Theopentafl
enteconom y:Beyondcorpora
tebo rder
stota fl
ent
eco
sys
tem s
, Deflo
fi
t
te Un fiver
sfi
tyP ress
,Jufly24,2013,http
s:/
/dup res
s.de
flo
fi
t
te .
com /dup
-us-en/de
flo
fi
t
te-rev
fiew/fi
s
-
sue
-13/the
-open -
taflen
t-e conomy .htmfl
,ac cessedDecember13,2016.

2
. DavfidScha
tskyandJefS chwartz,Ma chfinesastafl
en t
:Cofl
flabo
rat
fion
,notcompetfi
t
fion,Deflo
fi
t
teUnfiversfi
tyPre
ss,Feb-
rua ry27,2015
,https://dupress.deflo
fi
t
te .com/dup -us-en/focus/human-cap
fi
tafl
-
t rend
s/2015 /
cognfi
t
five-te
chnoflogy
-
fin
-h r
-human-cap
fi
tafl
-
t rends-2015.h tmfl
,a ccessedDe cembe r13,2016.

3
. JefS chwa
rtzetafl
.
,Th egfigeconomy
:Dfi
strac
tfiono
rdfi
srup
tfion?, De
flo
fi
t
te Un
fiver
sfi
ty P
ress
,Feb rua
ry29,2016
,
ht
tp s
://dupre
ss.de
flo
fi
t
te.com /dup-us
-en
/fo cu
s /human
-capfi
tafl
-
t rend
s/2016/g
fig
-economy -
free
flance
-wo
rkfo
rce.
htmfl
,a c
ces
sedDe cembe r13 ,2016
.

4
. Angu sKnowfle
s-Cut
fle
rand Ha
rveyLew fi
s
,E ssen
tfia
flskfi
fl
fl
sfo r wo
rkfingfinth e ma
ch fin
eage, Deflo
fi
t
te,h t
tps:
//www2 .
deflo
fi
t
te.
com/uk /en
/page
s/g
row th
/ar
tfi
c
fles/e
ssentfia
fl
-skfi
fl
fl
s-fo
r-work fing
-fin
-ma ch
fine-age
.htmfl
; Be rs
fin by De
flo
fi
t
te
G
flassdoorre
sea rch
.

5
. AngusKnow fles
-Cut
fle
randHa rveyLew fi
s
,Ta fl
entforsu
rvfi
vafl
:E s
sen t
fia
flsk
fi
fl
fl
sfo
rhuman swork
fingfinthe mach
fin
eag e,
De
flo
fi
t
te ,2016 ,p.1
,h ttps
://www2 .de
flo
fi
tte.
com /con
tent
/dam /Deflo
fi
tte/uk /Documen
ts/Growth /deflo
fi
t
te-uk
-ta
flen
t-
for
-su rv
fiva
fl
-
repo r
t.pdf,acces
sedDe cembe r13,2016.

6
. LauraSteven
s,HowAma zonge t
sfi
tshofl
fidayh
fi
resuptospeed fintwoday s
,Wafl
flS
tree
tJou rnafl,Novembe r28
,2016,
ht
tp:/
/www .wsj
.com/a
rtfi
cfle
s/amazon-
flean s
-on-te
chnoflogy
-to- speed
-tra
fin
fing-of-ho
fl
fiday-wo rke
rs-1480329005
,
acces
sedDe cember13,2016 .

7
. John DonovanandCa thyBenko,AT&T
staflen
toverhau
fl
,Har
vardBu
sfin
essR
evfi
ew, O
ctobe
r2016
,ht
tps
:/
/hb
r.
org
/2016/10
/at
ts-
taflen
t-ove
rhaufl
,a c
cessed Octobe
r3,2016.

8
. T
revorPage
,AmfirRahnema
,Ta ra Murphy
,andTfifany M cdowe fl
fl
,Un flo
ckfingthefle
xfib
fl
eorganfi
zat
fion, Deflo
fi
t
te,
h
ttps
://www2
.de
flo
fi
t
te.
com/g
floba
fl
/en
/pages
/human-capfi
tafl
/ar
tfi
c
fles/gx
-un flock
fing
-the
-flex
fib
fle
-organ
fizat
fion
.htm fl
.

9
. E
rfikBryn jofl
fssonandAnd rew McA
fee ,Ra ceagafin
stth e Ma chfine
:Howth eDfig
fi
taflRe
vo flu
tfionfisA cc
eflera
tfingInno va-
t
fion
,D rfi
vfingProductfi
v
fit
y,andIr
reve
rsfib
fl
yT ransformfingEmp floym entandtheE conom y(D fig
fi
taflFrontfierPre ss
,2011 );
E
rfikBryn jofl
fssonandAnd rew McA
fee ,Th eSecond Ma ch
fin
eAg e
: WorkProgr
e ss
,andP ro sp erfi
tyfinaT fim
eo fBrfi
fl
fl
fian
t
T
e chnoflogfi
es(W .W. No rton &Company ,2016 );Thoma sH . Davenpo r
tandJu fl
fiaK
fi
rby ,On fl
yHuman sN e edApp fly
:
W
finne
rsandLo s
ersfintheAg eo
fSma r
t Ma ch
fin
es (Ha rperBu sfiness
,2016).

10
. Know
fle
s-Cu
tfle
randLew
fi
s
,Ta
fl
entfo
rsu
rvfi
vafl
.

11
. Davenpo
rtandK
fi
rby
,On
fl
yHuman
sNe
edApp
fl
y.

12
. S
teven
s,HowAma
zonge
tsfi
tsho
fl
fidayh
fi
resuptospeedfintwoday
s.

13
. Ib
fid
.

14
. Ib
fid
.

15
. JamesBessen,Tofi
flandtechno
flogy
,F
finan
ceandD
eveflopm
ent 52
,no
.1(Ma
rch2015
),h
ttp
:/
/www
.fim
f.o
rg/ex
ter
-
na
fl
/pub
s/f
t/fandd/2015 /03
/bessen.htm,a c
ces
sedDecembe r13
,2016
.

16
. JamesBe
ssen
,Howcomput
erautomat
fionafec
tso ccupatfions
:Techno
flog
y,job
s,andsk
fi
fl
fl
s,Bos
tonUn
five
rsfi
tySchoofl
ofLaw
,November13
,2015
,http:
//www .bu
.edu/
flaw/fi
fles/2015
/11/NewTe ch-2
.pd
f,ac ces
sedDe
cembe r13 ,2016
.

128
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

AUTHORS
JefS
chwa
rtz
,De
flo
fi
tteCon
sufl
t
fingLLP |jef
schwa
rtz@de
flo
fi
tte
.com

JefS chwa rtz fi

stheg floba
fl
fleaderfo rHumanCap fi
tafl Ma rketfing,Em finence,andB rand .He
fi
sanad vfi
so rtosen fiorbu s
finessfleader sfingfloba
flcompan fies,fo cu s
fingono rganfi
zatfion
,HR ,
taflent,and fleade r
sh fip
.S chwa rt
z fi
sthesen fio
rad v
fisorfo rthefi rm sHumanCap fi
taflcon sufl
tfing
pra ct
ficefin
Ind fiaanda fl
sothefound fingandUS manag fingp rfinc
fipa flforthefi rms
Inno vat
fion
Te chTe rmfinafl(ITT
)conne c
tfingUSandg flobaflcompan fiesw fi
ththe I sraefl
fistart
-upe co sys
tem .
He fi
saf requen tspea ke randw r
fi
te ron fi
ssue sa tthene xuso ftaflen t,humanre sou rce s,gflobafl
bu s
fine sscha fl
flenges,andthe futureo fwo rk.
In2011 ,S chwa r
tz fledthe flauncho fDe flo
fi
t
te s
G
floba flHumanCap fi
taflTrendssu rve yandrepo rtserfie
sandcon tfinue stose rveasoneo fthe
exe cu t
fi
veed fi
to rs
.

Lau
ren
ceCo
fl
fl
fin
s,De
flo
fi
tte MCSL
fim
fi
ted | fl
cofl
fl
fin
s@de
flo
fi
tte
.co
.uk

Lau ren ceCo fl

fl
fins flead stheUn fi
tedK fingdom sHRD fig
fi
tafl
, Work
fo rcePflannfingandAna fl
yt
fic
s
practfi
ce s,he flp
fingc fl
fientsdr
fi
vep rodu ctfi
v
fityandpe r
fo rman cefinthecon te xtofthe futu re
ofwo rk.
Hefo cu se sonapp fl
yfingava rfie
t yofapp roa che ssucha sp redfi
ctfi
veana fl
yt
fi
cs,
robo tfi
cs,ands tra teg fi
cwo rk
fo r cepflann fingfor
fimp ro vedbu s
finessfimpa ct.Hfi
swo rk
finc
fludes
refimagfinfingthero fleofHRand fl
fink
fingthere sufl
t
fingou tcomeso fnewcapab fi
fl
fi
tfiesba cktothe
econom fi
ccon trfibu t
fiono fhumancap fi
tafl
.

Hea
the
rSto
ckton
,De
flo
fi
tteCanada | h
sto
ckton@de
flo
fi
tte
.ca

Hea the rS tocktonse rvestheban kfingse c

to r,ad v
fi
s
fingcfl
fientsongo ve rnan ceand
managemen tp ract
fi
ces,
fleade rshfip,ope ratfing mode fls
,andbu s
fine
sst ran sfo rma t
fion.She
fleadsDe flo
fi
t
tesAme r
fi
ca sHumanCap fi
taflbu s
finessand fi
sa fl
sotheo rgan fi
za t
fion
sg flobafl
F
finan cfia
flServfi
cesIndustryfleade rfo rhumancap fi
tafl
.She fi
saflsoag flobafl
fleade rofDe flo
fi
t
te
s
futureo fwo rkresearchandc fl
fientso flu
tfionde veflopmen t
.S to ck
ton fi
sad fi
rectoronthe
Deflo
fi
t
teCanadaboa rdandcha fi
rs fi
tsgo vernan cecomm fi
ttee.

Da
rry
fl Wagne
r,De
flo
fi
tteCon
sufl
t
fingLLP | dawagne
r@de
flo
fi
tte
.com

Darry
fl Wagne rfi
stheg floba fl
fleade rfo rDe flo
fi
ttesA ctua rfiafl
,Rewa rds,andAna fl
ytfi
c sp ractfi
ce.
H
fisarea so fspecfia
fl
tyfincflude fl
fi
fe fin
surerfinan cfia
flrepo rtfingandpe rforman ce /vaflue
measu remen tand managemen t
.Heha swo rkedw fi
thc fl
fientsaroundthewo rfldon man y
accoun t
fingandva flua
tfionf ramewo r
ks,he flp
fingthemw fi
thte chnfi
cafl
,pro ces
s-o rfiented,and
organfi
zatfiona
flaspe ctso f fimp flemen tat
fion,e xe cu t
fion,ande va
flua
tfion. Wagner fi
safe fl
flowo f
theSo c
fietyofA ctua r
fiesanda membe ro ftheAme rfi
canA cadem yo fA ctuar
fies.

B
ret
t Wa
fl
sh,De
flo
fi
tte MCSL
fim
fi
ted | b
cwa
fl
sh@de
flo
fi
tte
.co
.uk

Brett Wafl
sh fi
sDe flo
fi
t
tesg
floba
flHumanCap fi
tafl
fleade randag floba fl
fleadcfl
fien
tse rv
fi
ce
partner.Heha so ver25yea rsoffin
ternatfionafle xpe r
fiencecon su fl
tfingwfi
the xecutfi
veson
HRt ransforma t
fion,HRtechnoflog
fie
s,andthe fu tureo fwo rk
.Af requen tspea kerand
autho r
, Wa fl
shha san MBAf rom Wa rwfi
ckUn fi
ve rsfi
tyand fi
safefl
flowo fthe Inst
fi
tuteo f
Busfine
ssCon sufl
tants.

CONTR
IBUTORS
RajA
ttra
,Sta
cfia Ga
r r,BobKaune
rt,Pe
terLowe
s,Ch
rfi
sta Mann
fing
,Sa
rahRoge
rs, Dav
fid
Scha
tsky
,NathanS floan

129
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

EXECUT
IVEED
ITORS

B
fi
fl
flPe
fl
ste
r,De
flo
fi
tteCon
sufl
t
fingLLP | bpe
fl
ste
r@de
flo
fi
tte
.com

B
fi
fl
flPefls
te rha s mo rethan25yea r soffindu str
yandcon su
fl
tfinge xperfience. Inh fi
scu r ren tro fle
,
Pefl
sterfisre spon s
fib
flefo rflead fingtheBe r s
finbyDeflo
fitteRe sea rchandP rodu ct sp ractfi
ceand
fi
sasen fio rad vfisortothe In teg ratedTa flent Managemen tp ra ct
fi
ce.Awe fl
fl
-re spe ctedspea ker
andau tho r,heha sre centfl
y fled,suppo rted,o rautho redke yre sea rchp fiece sfinc
fludfingTa flent
2020, G
floba flHumanCap fi
ta flTrend s,and TheLead e
rsh fipPr
em fium. Inhfisp re v
fiousro flea s
Deflo
fi
t
tesch fie
f flearnfingofi ce r
,Pe fl
ste
rwa srespon sfib
flefortheto ta
flde veflopmen te xpe r
fien ce
ofDe flo
fi
ttep rofe s
sfionafl
s,andwa soneo ftheke yar chfi
tec
t so fDeflo
fi
t
teUn fi
ver s
fi
ty,De flo
fi
tte s
$300 m fi
fl
fl
fionflea rn
fingfa cfi
fl
fi
t you tsfideDa fl
flas.Pefl
ste
r fi
safo rme rUSboa rd membe rfo rDe flo
fi
tte
Con sufl
t
fingLLP .

JefS
chwa
rtz
,De
flo
fi
tteCon
sufl
t
fingLLP |jef
schwa
rtz@de
flo
fi
tte
.com

JefS chwa rtz fi

stheg floba
fl
fleaderfo rHumanCap fi
tafl Ma rketfing,Em finence,andB rand .He
fi
sanad vfi
so rtosen fiorbu s
finessfleader sfingfloba
flcompan fies,fo cu s
fingono rganfi
zatfion
,HR ,
taflent,and fleade r
sh fip
.S chwa rt
z fi
sthesen fio
rad vfi
so rfo rthefi rm sHumanCap fi
taflcon sufl
tfing
pra ct
ficefin
Ind fiaanda fl
sothefound fingandUS manag fingp rfinc
fipaflforthefi rms
Inno vat
fion
Te chTe rmfinafl(ITT
)conne c
tfingUSandg flobaflcompan fiesw fi
ththe I sraefl
fistart
-upe co system .
He fi
saf requen tspea ke randw r
fi
te ron fi
ssue sa tthene xuso ftaflent,humanre sou rce s,gflobafl
bu s
fine sscha fl
flenges,andthe futureo fwo rk.
In2011 ,S chwa r
tzfledthe flauncho fDe flo
fi
ttes
G
floba flHumanCap fi
taflTrends su rve yandrepo rtserfiesandcon t
finue stose rveasoneo fthe
exe cu t
fi
veed fi
to rs
.

LEADRESEARCHER

Jo
shBe
rsfin
,Be
rsfinbyDe
flo
fi
tte
,De
flo
fi
tteCon
sufl
t
fingLLP |jbe
rsfin@de
flo
fi
tte
.com

JoshBersfinfoundedBe rs
fin&A sso cfia
te s,nowBe rsfinbyDe flo
fi
tte
, fin2001top ro v
fideresea
rch
andad v
fi
sor yserv
fice sfo cusedonco rpo rateflearnfing.He fi
saf requen tspea kerat findus
try
event
sandapopu fla
rb flogger
.Be r s
finspen t25yea rsfinp rodu c tde veflopment
,p rodu c
t
managemen t
, mar ket
fing,andsa fleso fe -
flearn
fingando the ren terprfisetechnoflog
fies
.Heha s
aBSfinengfineer
fingf romCo rnefl
fl
,an MS fineng fineerfingfromS tanfo rd,andan MBAf romthe
HaasSchoo flo
fBu s
finessa ttheUn fi
ver s
fi
tyo fCa fl
fi
fornfia
,Be rke
fley.

130
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

ACKNOWLEDGEMENTS
The20 17Gflobafl HumanCap fi
taflTrend sr eportfi
sth eresufl
to fay ear-flongefo rtb yag flobaflDeflo
fi
t
t eteamtha t
fin
cflud
esau tho r
sandr esearchersfrom1 1coun trfi
esr epres ent
finge v eryr egfiono fth e wo rfld
.Th er epo
r thas
beenshap edb yth edafi
fl
yexp e
rfi
enc eso fou r man ycon su
fl
tfingp ractfi
t
fioner s wo rkfing wfi
thou rvafluedcfl
fi
ent
s
toadd res
sth e
fi
r mo s
tst rateg
ficp eopfl
efis
su es
;finnum e
rabfl
efintervfi
ew sw fi
thbu s
fin
e ssand HRfl ead ers;andth e
vofi
cesof mo r
ethan10 ,000su rveypa rtfi
cfipantsfrom140coun t
rfi
es.

Orchestra
tfingthese manys
trand
sfin
toas fing
fl
erepor
t fi
sno
taneasyundertakfing.P
fl
ease
jofinusfinthank
fingthe
fin
spfi
redandt fi
refl
essteamwhohasd r
fi
venth edev
eflopmentandprodu
ctfiono fth
fi
syear
sr eportandsu rvey
:

Jufl
fie Mayfo ro v e
ra fl
fl manag em entoftheGfloba
fl HumanCapfi
taflTr endsp rogram.W eapprec
fia
t eth
efocus
,
efo rt,andcha fl
fl
eng fingp ersp ect
fivesyoubrfingtoth eteam,asw efl
flasthe wayyouk e
epu s mov
fingforwa
rd
throughou r man yflongd fi
scu ss
fionstogettoafin fi
shedproduct
.W ea reafl
sograte
fuflforyourab
fi
fl
fi
tytoweave
toge th e
rth eefo rtsandp erspec t
fi
vesofthe man ycountrychamp fions
,au thor
s,andsub je
ct-matterexpe
rts
fin
vo fl
vedfinprodu cfingth fisgflobaflr
eport
.

JenS tempe fl,Bernardvander Vyver,Dav fid Mafl

flon,andLuke Monck forsha
rfingyou
rexp
erfi
enc
e
andfin
sfigh
t.Yourw fi
fl
fl
fingn
esstoengag
efind
eba
teh e
flp
edu sshap
etheth
emesoftherepo
rt.

Efl
fizabethChodaczek, Afle
jandraArrue, M
fiaFarnham,Anna Mar
tfin,and
LaurenShev
fl
finfo
r man
-
agfingafl
flth
e man
yde
tafi
fl
so fsuchacompfl
exunder
takfing
.

Junko Ka jfi,ou red fi

torextrao
rdfina
fi
re;SonyaVasfi
fl
fief and TroyB fishop onth eDe
flo
fi
t
t eUnfi
ve r
sfi
tyP re
s s
des
fignand m edfiat eam s;andthere s
tofthosea
tD e
flo
fi
t teUnfi
versfi
tyP
r esswhoheflp
edtocreatethfi
sfin
sfigh
tfufl
andb eau
tfi
fuflpub fl
fi
ca t
fion.

Ka trfina Drake Hudson,Chr fis

ty Hodgson,andLauraE fl
fias fo
rfl
ead
fingourfinnova
tfi
ve ma rket
fingp ro-
gramandh e
flp
fingu sadop
tth en ewrufl
eso
fth edfig
fi
tafl wo
rfldfinou rown wo rk
.Thank sasw efl
fltoMe fl
fissa
Doy fle, Susan Os taszewskfi,
StephenSoy fland,and LesfleyS tephenfo r managfingth
eg floba flpubfl
fi
cr e
fla
-
tfionsp rogram.

Ank
fi
taJa fin,Udfi
taArora, MuktaGoya fl,
Sh fivankGup ta,and Maans fiPandey fo rfl
ead
fingou rresear
ch
efo
rtsand manag fingag floba
flsu
rveywfi
th morethan10 ,000respond en tsfin mu fl
t
fip
fl
eflanguages. Man ythanks
and muchapp recfia
tfiontoth eresea
rcht eam
:Say flee Bhorkar,D fiptarka Chakrabor ty,Sr fish
tfi Dayafl,
Gar
fima Tyag fi Dubey,Karan Gurung,Rach fi
tJa fin,SwatfiJa fin,Ash fish Kumar Ka finth,Harsh
Khandeflwafl,Nav t
fi Narang,Sangee tSabharwa fl,SonfiaSharma,Gora flShrof,andMananV fi
j.

Andfinafl
fl
y,asp e
cfia
flthankyoutoBre t
t Wa flsh,fl
eadero
fou rgfloba
fl HumanCap
fi
taflprac
tfi
ce,andJason
Gefl
fler and ErficaVo fl
fin
fi,th
efl
eader
sofou rUSHumanCap fi
taflp
ra ct
fi
ce.W ea
reg
rat
efuflforyou rsuppo
rtand
gufidanc
ee v
e r
ys tepo fthewayfinp
roducfingthfi
sreport
.

131
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

BERS
INBYDELO
ITTERESEARCHTEAM
B
ers
finb
yDe
flo
fi
t
t ed
efl
fi
ver
sre
sea
rch
-ba
sedp
eop
fl
est
rat
egfi
esd
esfign
edtoh
eflpfl
ead
ersandth
efi
rorgan
fi
zat
fion
sde
fl
fi
ver
ex
cep
tfiona
flbu
sfin
essp
erfo
rman
ce.AB
ers
finb
yDe
flo
fi
t
t em
emb
ersh
fipg
fi
ves HRp
rof
ess
fiona
fl
sth
efin
forma
tfionand
too
fl
sth
eyn
eedtod
esfignandfimp
fl
emen
tfl
ead
fing
-pra
ctfi
ceso
flu
tfion
s,b
enchma
rkth
ems
efl
vesaga
fin
sto
the
rs,d
eve
flop
th
efi
rstaf
,ands
efl
ectandfimp
fl
emen
tsy
stem
s.Ap
fi
eceo
fBe
rsfinb
yDe
flo
fi
t
t er
esea
rchfi
sdown
fload
edona
verag
eev
ery
m
finu
tedu
rfingth
ebu
sfin
essda
y.

Dav
fid Ma
fl
flon
,heado
fre
sea
rch
,Be
rsfinbyDe
flo
fi
tte
,De
flo
fi
tteCon
sufl
t
fingLLP
Asheado fresea rchfo rBe rs
finb yDe flo
fi
tte,Da vfid Mafl
flonse tsst rateg y
,en sure sh figh
-qua fl
fi
tyefo r
ts
,
andd rfi
ve scontfinuou sfinno vatfionamongBe rs
finb yDe flo
fi
t
tesre sea rchteam .He fisthefo rme rstewa rd
forBe r sfinbyDe flofi
t
tesflearnfingandde veflopmen tre sea rchp ra ctfi
ceandha sbeenthep rfimaryforce
beh
find fi
t swo rkfincon tfinuou s flea
rnfing,flearnfingcu fl
ture s,hfigh-fimpa c
tflea
rnfingo rgan fi
zatfion ma tur
fi
ty
,
andflearn fing managemen ts ystem s.He fisa fl
socen trafltode veflopfingthough t fleade r
shfipre fla
tedtoHR
s
operatfing mode fls,go vernan ce,andthee voflut
fiono fke yroflessu cha stheHRbu sfinesspa rtne r
.

Canda ceA
taman fik
,ta
flen
t managemen
tre
sea
rchfleade
r,Be
rsfinbyDe
flo
fi
tte
,
De
flo
fi
tteConsu
fl
t
fingLLP
Canda ceA taman fi
ksresearchfo cu se
sonta flen tst ra
teg y
,ta
flent managemen t
,perfo
rmance managemen t,
andcompe ten cfie
s.Ataman fikha saBS finp sycho flogyf romPeppe rd
fineUnfi
vers
fi
tyandan MS
finfindustr
fia
fl
ando rgan fi
zat
fionaflpsychoflogyfromF florfidaIn terna t
fiona
flUnfi
ver
sfi
ty.Shewa sa
fl
soaPhDcandfidatefin
findu
strfia
flando rganfi
zat
fionaflp
s ycho
flog ya tF flo
rfidaInterna
tfiona
flUnfi
ver
sfi
ty.

Madhu raChak
raba rt
fi
,peop
fleana
fly
tfi
csre
sea
rchfleade
r,Be
rsfinbyDe
flo
fi
tte
,
De
flo
fi
tteConsu
fl
tfingLLP
MadhuraCha krabartfihasaba che flo
r
sdeg ree finpsy
cho flogyfromtheUn fi
ve rsfi
tyofDe flhfiandan MA
andPhD finfindust
rfia
fl
/organfi
zatfionaflpsycho
flog yf
rom Wa yneStateUn fi
ve rsfi
ty
,M fi
chfigan .P revfiou
sfl
y
,
Chakraba
r t
fiwo rkeda tDe fl
flandFo rd Mo to
rCompan yfinva r
fiou
srofle
sspann fingpeop fleana fl
yt
fics
,
empflo
yeeengagemen t,andp re-emp flo
ymen ta ssessmen ts

V
fik
ramDa
ttaChoudhu
ry,Ind
fiafleade
r,Be
rsfinbyDe
flo
fi
tte
,De
flo
fi
tteCon
sufl
t
fingLLP
V
fikramDa ttaChoudhu ryfleadsDe flo
fi
t
te sefo r
tsfinIndfiatocreatere sea rchcon tentforBe rs
finbyDe flo
fi
tte
membe ro rgan fi
zat
fions
.Be fo rehfiscu r
ren trofle
,heheadedre sear chfin
fi
tfia
tfi
ve sa tP eop
fl
e Ma t
ters,afleadfing
humancap fi
tafl magaz
fine
fin Indfia
,andspen t mo rethans fi
xyearsa ttheCo rpo rateE xe
cu t
fi
veBoa rd,
fi
rstasare sea rcherandthena sana ccount manage r.Choudhu r yhofldsapo stgraduatedeg reefin
fin
terna
tfionaflbu s
fine
ssfromDe flh
fiUnfi
vers
fi
tyand fi
safl
soaqua fl
fifiedcfi
vfi
fleng fineer.

Jane
tCfla
rey
,flea
rnfinganddeve
flopmen
tre
sea
rchfleade
r,Be
rsfinbyDe
flo
fi
tte
,De
flo
fi
tte
JanetC fla
re yfo cusesonthea reaso fflea
rn fingcufl
ture,h figh
-fimpa ctflearnfing,o rganfi
zatfion matu r
fi
ty,
andflearnfingte chnoflog y.Sheho fld
saBA fincommun fi
cat
fionsf romtheS tateUn fi
versfi
tyo fNewYo rkat
Oswegoanda ma ster
sdeg reefin
fin
stru c
tfionaflde s
fignfo ron fl
fineflearnfingf romCape fl
flaUn five
rsfi
ty.She
hasafl
socomp fletedcou rsewo rktowa rdado cto
ra tef romS yra cuseUn fiver s
fi
tyfin
finstru ct
fiona
flde s
fign
,
deve
flopmen t
,ande va fluatfion
.

AndreaDerfler
,fleadersh
fipandsu
cce
ssfionre
sea
rchfleade
r,Be
rsfinbyDe
flo
fi
tte
,
De
flo
fi
tteCon sufl
t
fingLLP
And reaDe rfle
rhofld
sado c tora
fldegreefine conom fic
s(fleadershfipando rganfi
za t
fion)anda ma ste r
sdeg
ree
finphfi
flo
soph y
.Pr
fio
rto jo
fin
fingBers
finbyDe flo
fi
t
te,sheco fl
flaboratedcflo
sefl
yw fi
tho rgan
fi
za t
fion s
finthe
Unfi
tedS tatesa swefl
flasEu ropetocondu ctp ract
fi
ce-or
fientedfleadershfipresea rch ,fa
cfi
fl
fi
tatfingfleade
rsh
fip
deveflopmen tefortsfinava r
fie
tyoffindustr
fies.

132
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

BERS
INBYDELO
ITTERESEARCHTEAM
,CONT
.
RobfinErfi
ckson,v fi
cep
re s
fiden
t,ta
flen tacqu
fi
sfi
t
fionre
sea
rch
,
Ber
s finbyDe flo
fi
tte,De
flo
fi
tteConsufl
tfingLLP
RobfinEr
fic
k sonfo cusesonta flenta cqufi
sfi
t
fion
,engagemen t,andre ten t
fionre sea rch,whe reshed raw son
herdeepe xper
fiencefinta
flents trategfie
scon sufl
tfingandre flatedre searchfo rDe flo
fi
tte
sHumanCap fi
tafl
pract
fice
.Erfic
ksonho fldsado cto ratefromNo r
thwe sternUn fi
vers
fityfino rganfi
za t
fionaflcommun fi
cat
fion
andchange ,a ma ster
sdeg ree fincommun fi
catfionf romNo rthwe ste rnUn fi
versfi
ty,a ma s
ter
sdeg ree fin
theoflogyfromNo rthe rnSem finary
,andaba che floro far
tsdeg reef romtheUn fi
ve r
sfi
tyofChfi
cago .

Stac
fiaShe
rmanGa rr
,vficep res
fiden t,ta
flen
t management
research
,Ber
sfinbyDeflofi
tte
,De flo
fi
tteCon sufl
t
fingLLP
Sta c
fiaShe rmanGa rrfi
sre spons
fib
fleforresea rchonhumanre source s,taflen
ts trateg y
,fin
teg ratedta
flen
t
managemen t,pe
rfo rman ce managemen t
,ca reer managemen t
,dfi
ver sfi
tyand fin
cflus
fion,emp flo
yee
re cognfi
t
fion,compe ten c
fie
s,andwo rk
forcepflannfing.Garrhofldsan MBAf romtheUn fi
versfi
tyo f
Cafl
fi
fo rn
fia
,Be rke
fley
,a ma s
ter
sdeg reefromtheLondonS chooflo
fE conom fi
cs,andba cheflo
r s
degrees
finhfis
toryandpo fl
fi
tfi
caflsc
fien
cefromRando flph-Ma con Woman sCofl
flege.

DanfiJohnson
,v fi
cepre
sfidentandflearn
finganddeveflopmen
t
resea rch
,BersfinbyDeflo
fi
tte
,Deflo
fi
tteCon su
fl
t
fingLLP
Danfi
John sonhasspen tthe ma jorfi
tyo fherca reerw rfi
t
fingabou t,conductfingre search
fin
,des
fign
fing
,and
con sufl
tfingonhumancap fi
taflpractfi
ces.Johnson fledtheHumanRe sour
ceCompe tencyStud
yw fi
ththe
Un
fi
ve r s
fi
t yofMfi
chfiganandsfixo therp rofess
fionaflorganfiza
tfion
sa roundthewo r
fld
,andco -au
thoredthe
resufl
tfingboo k
,HRComp etencfi
es: Ma st
eryatth eIntersec
tfionofP eopfl
eandBu s
fin
ess(So c
fie
tyfo
rHuman
Resou r ce Managemen t
,2008 ).

Ch
rfi
sta Mann
fing,vfi
cepresfiden
t,HRso flu
tfionp rov
fide
r
re
sea r
ch,BersfinbyDeflo
fi
tte,Deflo
fi
tteCon sufl
t
fingLLP
Chrfi
sta Mannfinghe
flpsbus
fine s
sesa fl
fignthefi
rwo rk
fo rcesuppo rts trategfieswfi
thther fightthfi
rd-pa rt
y
softwa re,ser
vfi
cepartner
s,andgo vernan ce mode fl
s
.Shea fl
sohe flpssoflut
fionp ro v
fiders mapthe fi
r
capab fi
fl
fi
t
fie
sandgo -
to -marketa ct
fi
vfi
t
fiestoso flu
tfionu sers
need s. Mann fingho fldsaba che flo
r
sdeg ree
finEng fl
fi
shfromBa rnardCo fl
flege
,Co flumb fiaUnfivers
fi
t y
,fin
corporatfingstud fie
sa tUn fiversfi
tyCofl
flege,
Unfi
versfi
tyofLondon;shea fl
soho fldsa ma ster
sdeg ree finEngfl
fishf romtheUn fi
ver s
fi
tyo f Ma ssa chuset
ts.

Jef Mfike
,vfi
cep res
fiden t
,humanre sou
rcesre
sea
rch
,
Ber
sfinbyDe flo
fi
tte,De flo
fi
tteCon
sufl
t
fingLLP
Jef Mfi
kecametoBe rs
finbyDe flo
fi
t
tef rom IMPAQ Internat
fionafl
,wherehewasheado fhumancap fi
tafl
.
Hehasa fl
sobeenafa cufl
ty membe r finhumanre sou rcesde veflopmentatA
flAkhawa ynUn fi
ve r
sfi
ty
,
Moro
c co.M fikehofldsaba cheflo
rsdeg reefinEng fl
fi
sh fl
fi
teraturefromtheUn fi
versfi
tyof Washfing
ton
anda ma s tersdegreefinorgan fi
zat
fionaflde ve
flopmen tands t
ra teg
fi
chumanre sou r
cesfrom John s
Hopk
finsUn fi
vers
fi
ty.

Den
fi
se Moufl
ton,m fid
-ma rketHRandta flen
tre
sea
rchfleade
r,
Ber
sfinbyDeflo
fi
tte
,De flo
fi
tteCon
sufl
t
fingLLP
Denfi
se Moufl
tonha sse
veraflyearsofpract
fi
t
fione
re xperfiencefo cusfingonta flen
ta cqufis
fi
t
fion,taflen
t
managemen t
,andhumanre sourcesoperat
fions
.Prevfiou s
fl
y
,shewa sataflentacqu fi
sfi
t
fionfleade rat
Hasbro,Inc
.,whe reshepro v
fidedrecru
fi
tmen t managemen tfo rgflobaflandcomme rcfia
flbu s
finess
un
fi
ts. Moufl
tonho fld
saba cheflo
ro far
tsdegreef romtheUn fi
versfi
t yofRhode I
sflandand fi
sace rt
fified
Internetre c
rufi
ter.

133
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

GLOBALHUMANCAP
ITALLEADERS

G
floba
flHumanCap
fi
taflfleade
r Gfloba
flAc
tua
rfia
fl
,Rewa
rds
,andAna
fly
tfic
s
Bre tt Wafl
sh fleader
Deflo
fi
tte MCSL fimfi
ted Darry
fl Wagne
r
bcwa fl
sh@de flo
fi
tte.co
.uk De
flo
fi
t
teCon su
fl
tfingLLP
dawagne r@de
flo
fitte
.com
G
floba
fl Organfi
zat
fionT
ran
sfo
rma
tfion
andTaflentfleader G
floba
flEmp
floymen
tSe
rvfice
sfleade
r
DfimpfleAgarwa fl Nficho
flaHo
fl
t
Deflo
fi
t
te MCSL fimfi
ted Deflo
fi
t
teTaxLLP
daga rwafl@de
flo
fi
tte.co
.uk n
fichofl
t@de
flo
fi
t
te.
com

G
floba
flHRT
ran
sfo
rma
tfionfleade
r G
floba flHumanCap
fi
taflfleade
r, Ma
rke
tfing
,
MfichaeflS
tephan Em finence
,andBrand
Deflo
fi
tteConsu
flt
fingLLP JefSchwa r
tz
ms tephan@deflo
fi
tte
.com De
flo
fi
t
teConsufl
t
fingLLP
jefschwa
rtz@de flo
fi
t
te.
com

HUMANCAP
ITALCOUNTRYLEADERS

AMER
ICAS
Ame
rfica
s A
rgen
tfina
Heathe rStockton Leona rdoPena
De
flo
fi
tteCanada Deflo
fi
t
te&Co .S.A.
hs
to ckton@deflo
fi
t
te.
ca flepena@deflo
fi
t
te.
com

Un
fi
tedS
tate
s B
raz
fi
fl
Er
ficaVo fl
fin
fi Rober taYo sh
fida
Deflo
fi
tteCon su fl
t
fingLLP De
flo
fi
t
teCon sufl
tores
evofl
fin
fi@deflo
fi
t
te .com royosh fida
@deflo
fi
tte
.com

Canada Co
flomb
fiaandPe
ru
Jef Mo fi
r Afle
jand raD Agostfino
De
flo
fi
t
teCanada Deflo
fi
t
te&Tou cheSRL
jmofi
r@deflo
fi
t
te.
ca a
fldago s
tfino@deflo
fi
tte.
com

Ch
fi
fle Co
staR
fica
JafimeVa flen zuefla Pau flaLene
ro
Deflo
fi
tteAud fi
tyCon su
fl
t. Deflo
fi
tte&ToucheS.A
.
jvaflenzue
fla@de flo
fi
tte
.com p
flene ro@de
flo
fi
t
te.
com

Mex
fico
Toma sFe
rnande z
De
flo
fi
t
teConsu
fl
t
fing Mex
fi
co
to
fernandez@deflo
fi
t
temx.com

134
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

AMER
ICAS(CONT
.)

Du
tchCa
rfibbean Panama
Magha fl
fievanderBun t Jess
fika Ma
flek
Deflo
fi
t
teDu t
chCarfibbean De
flo
fi
tteConsufl
tores
mvande rbun t@de
flofi
t
te.
com jmaflek@de
flo
fi
tte.com

Ecuado
r U
ruguay
,LATCO
RobertoEstrada Ve
rn fica Mefl
fin
AndeanecuadorCon su
fl
tore
s De
flo
fi
tteSC
res
trada@deflo
fi
t
te.
com vmefl
fian@de flo
fit
te.
com

AS
IAPAC
IFIC

A
sfiaPac
fific&Ch
fina Ko
rea
Jung fle Wong Er
ficSeokHoonYang
De
flo
fi
tteCon su
fl
tfing(Shanghafi
)Co
.Ltd
, De
flo
fi
t
teConsufl
t
fing
Be
fi
j
fingB ranch seoyang@de
flo
fi
tte.
com
jungflewong@de flo
fi
tte
.com.cn
NewZea
fland
Au
stra
fl
fia Ham fi
sh W
fi
fl
son
DavfidBrown De
flo
fi
tte
De
flo
fi
tteToucheTohma tsu hawfi
flson@deflo
fi
t
te.
co.n
z
dav
fidbrown@deflo
fi
t
te.
com.au
Sou
thea
stA
sfia
Ind
fia Mark Macflean
GauravLah fi
rfi De
flo
fi
t
teCon su
fl
tfingPteL
td
De
flo
fi
t
teInd fia mma c
flean@deflo
fi
tte.
com
gauravflah
fi
r
fi@de flo
fi
t
te.
com

Japan
Ak
fioT suchfida
De
flo
fi
t
teTohma tsuCon
sufl
t
fingCo
.Ltd
ak
fi
tsuchfida@ tohma
tsu
.co.
jp

135
Rew
rfi
t
fingtheru
fle
sfo
rthed
fig
fi
taflage

EUROPE
,MIDDLEEAST
,ANDAFR
ICA

EMEA F
rance
Ard fieVanBe rke fl Phfi
fl
fippeBu
rge r
Deflofi
t
teCon sufl
t
fingBV De
flofi
tteCon
sefi
fl
avanbe rke
fl@deflo
fi
tte
.nfl phbu rge
r@deflo
fi
tte
.f
r

Un
fi
tedK
fingdom Ge
rmany
Anne-Ma rfie Mafl
fley UdoBohda fl
-Spfiegeflhof
De
flo
fi
tte MCSL fimfi
ted De
flo
fi
t
teCon sufl
t
fingGmbH
amafl
fle
y@de flo
fi
t
te .co
.uk ubohdafl@de
flo
fi
tte.de

A
frfica I
refland
Abrfie Ofl
fiv
fier Va
flar
fieDaun t
De
flofi
tteCon sufl
tfingPty De
flo
fi
t
te&Tou che
ao
fl
fi
vfier@de flo
fi
tte. co
.za vdaun t@de
flo
fi
t
te.
fie

Au
str
fia I
srae
fl
Chrfi
stfianHav ranek Zoha rYam fi
De
flofi
tteAust
rfia Br
figh
tmanA flmago
rZoha
r&Co
.
chav ranek@de flo
fi
t
te.a
t zyamfi@de
flofi
t
te.co
.
fi
fl

Be
flg
fium I
tafly
Yve svanDurme Lo ren zo Mangan fin
fi
Deflo
fi
t
teConsu
fl
t
fing Deflo
fi
t
teCon sufl
t
fingSRL
yvandu rme@deflo
fi
t
te.
com flmangan fin
fi@deflo
fi
tte
.fi
t

Cen
tra
flEu
rope Kenya
Ev zenKo rdenko GeorgeHapfi
su
Deflo
fi
t
teAd v
fi
sorys.r.o. De
flo
fi
tteCon
sufl
t
fingL
td
eko rdenko@deflo
fi
t
te ce
.com ghapfi
su@de
flo
fi
t
te.co
.ke

C
IS Luxembou
rg
Gu
flfiaAyupova Ba sfi
flSomme r
fefld
C
JSCDe flo
fi
t
te&Tou cheC
IS Deflo
fit
teTax&Con sufl
t
fing
gayupova@deflo
fi
t
te.
ru bsomme r
fefld@de flo
fi
tte.
flu

Cyp
rus M
fidd
fleEa
st
GeorgePan te
fl
fides Gha ssanTu rqfieh
De
flo
fi
t
teL td Deflo
fi
t
te&Tou che(M.E
.)
gpantefl
fides@deflo
fi
t
te.
com gturqfieh@de
flo
fi
tte
.com

Denma
rkand No
rdfic
s Ne
the
rfland
s
Ffi
fl
fipG fi
flbe
rt PetraT fi
to
Deflofi
t
teDenma rk De
flofi
t
teCon su
fl
t
fingBV
fgfi
flbert@de flo
fi
t
te.dk pt
fi
to@de flo
fi
t
te.n
fl

F
fin
fland No
rway
EvaTuom finen EvaG jov fik
fl
fi
Deflo
fi
t
teOy De
flo
fi
t
teAS
eva.tuom
finen@de
flo
fi
t
te.fi eg
jovfik
fl
fi@de flo
fi
t
te.no

136
 2017De
flo
fi
t
teG
floba
flHumanCap
fi
taflT
rend
s

EUROPE
,MIDDLEEAST
,ANDAFR
ICA

Po
fland
Magda flenaJonc zak
De
flo
fi
t
teBu s
finessCon su
fl
t
fingS
.A.
m
jon c
zak@de flo
fi
t
te ce
.com

Po
rtuga
fl
Jo sSub tfi
fl
Deflo
fi
t
teCon su
fl
tores
,S.A
.
jsub t
fi
fl@deflo
fi
t
te.pt

Spa
fin
EnrfiquedeflaV fi
fl
fla
De
flofi
t
teAd vfi
so r
y,S .L
.
edeflavfi
fl
fla@deflo
fi
t
te .es

Sweden
Jonas Ma flm
flund
De
flo
fi
t
teSweden
jmaflmflund@de flo
fi
t
te.
se

Sw
fi
tze
rfland
Myr
fiamRo senkran z
De
flo
fi
tteConsu
fl
t
fingSw fi
tze
rfland
my
ro senk
ranz@de flo
fi
t
te .ch

Tu
rkey
ToflgaYave rog
flu
Deflo
fi
t
teTu rkey
tya verog
flu@deflo
fi
t
te.
com

137
 Fo
fl
flow @DU
_Pre
ss
S
fignupfo
rDe
flo
fi
t
teUn
fi
ver
sfi
tyP
res
supda
tesa
twww
.dup
res
s.de
flo
fi
t
te.
com
.

Abou tDe flo

fi
tteUn five rs
fi
tyP res s
Deflo
fi
t
teUn fi
vers
fi
tyPre sspub fl
fisheso r
fig
fina
flartfi
c
fles
,repor
tsandpe r
fiodfi
cafl
stha tprov
fidefin
sfight
sforbu s
fine
sse s
,thepub fl
fic
sec to
randNGO s.Ou rgoaflfi
stod rawuponre searchande xper
fien
cef romth roughou tourp ro
fess
fiona
flser
vfi
ceso rgan
fi
zatfion
,
andtha tofcoau thor sfinacadem fiaandbu sfiness,toadvancethecon versatfiononab roadspe c
trumo ftopfi
cso f
fin
teres
tto
exe cutfi
vesandgo vernmen tfleade rs
.
De
flo
fi
t
teUn
fi
ver
sfi
tyP
res
sfi
san
fimp
rfin
tofDe
flo
fi
t
teDe
veflopmen
tLLC
.

Abou tth fi
spub fl
ficatfion
Thfi
spub fl
fi
catfioncon tafin
sgene ra
flfin
fo rma tfionon fl
y,andnoneo f Deflo
fi
t
teTou cheTohma tsuL fimfi
ted,fi
ts membe rfirm s,o rfi
ts
andthe fi
rafi fl
fia
tesa re,b y mean so fth fi
spub fl
fica
tfion,rende r
fing a ccountfing
,bu s
finess,finan cfia
fl
,finvestmen t
,flegafl
,ta x
,o ro th
e r
profess
fiona flad v
fi
ceo rse rv
fice s.Th fi
spub fl
fi
ca tfionfi
sno tasub stfi
tutefo rsu chprofe s
sfiona fladv
ficeo rser vfi
ces,no rshou fldfi
tbe
useda saba sfisforan yde cfi
sfiono ra c
tfiontha t ma yafe ctyou rfinan ceso ryou rbu s
fine ss.Be fore ma kfingan yde c
fis
fiono rtakfing
anya c
tfiontha t ma yafe c
tyou rfinan ce so ryou rbu sfine
ss,youshou fldcon su
fl
taqua fl
fifiedp rofe ssfiona
flad v
fi
ser.
NoneofDe
flo
fi
t
teToucheTohmat
suLfim
fi
ted
,fi
ts membe rfi
rm s,o
rfitsandthe
fi
rre
spe
ctfi
veafi
fl
fia
tessha
fl
flbere
spon
sfib
flefo
ran
y
flo
sswha
tsoeversu
sta
finedb
yanypersonwhore fl
fiesonthfi
spubfl
fi
catfion
.

Abou tDe flo

fi
tte
De
flo
fi
ttere ferstooneo r mo reofDe flofi
tteTou cheTohma tsuLfimfi
ted ,aUKp rfi
vatecompan yfl
fim fi
tedb ygua ran tee( DTTL
),
fi
ts
netwo r
ko f membe rfi
rm s,andthe fi
rre fla
teden t
fi
t
fies
.DTTLandeacho ffi
ts membe rfirm sare flega fl
flysepa ra
teand findependen t
ent
fi
t
fies
.DTTL(a fl
sorefe rredtoa sDe flofi
t
teG floba
fl
)doe snotp ro v
fidese rv
ficestoc fl
fien t
s.IntheUn fi
tedS tates,De flofi
t
tere fersto
oneo r mo reo ftheUS membe rfirm so fDTTL ,the fi
rre fla
teden t
fitfiesthatope rateu sfingtheDe flofi
ttename fintheUn fi
tedState s
andthe fi
rre spe ct
fiveafifl
fiate
s.Certafinse r v
fi
ce s ma yno tbea va
fiflabfletoat testcfl
fientsunde rtheru flesandregu fla
tfion sofpub fl
fi
c
accountfing.Pfleaseseewww .de
flo
fi
t
te .com /abou t to flearn mo reabou tou rg flobaflne two rkof membe rfi
rm s.
Cop
yrfigh
t 2017Deflo
fi
t
teDeve
flopmen
tLLC .A
fl
flr
figh
tsre
ser
ved
.
Membe rofDe
flo
fi
t
teTou cheTohmatsuL
fim
fi
ted