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Process Management and Process Oriented Improvement Programs

The document discusses process management and improvement programs. It outlines the need to clarify process scope and determine process ownership. Process owners are responsible for overseeing process operations and improvements. They mediate between managers, ensure accountability, and have authority and resources to see the big picture and solve problems across functions. Guidelines for assigning ownership include choosing managers with the most resources invested in the process, those most affected if it fails, and those with enough seniority to resolve issues between departments.

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Teresa
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55 views1 page

Process Management and Process Oriented Improvement Programs

The document discusses process management and improvement programs. It outlines the need to clarify process scope and determine process ownership. Process owners are responsible for overseeing process operations and improvements. They mediate between managers, ensure accountability, and have authority and resources to see the big picture and solve problems across functions. Guidelines for assigning ownership include choosing managers with the most resources invested in the process, those most affected if it fails, and those with enough seniority to resolve issues between departments.

Uploaded by

Teresa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Process Management and Process Oriented Improvement Programs

Objective:

Clarify the process scope

Determine who will take responsibility for the process

Process ownership

Need someone in charge to make things happen

Responsibilities of a process owner

Accountability and authority for process operations and improvements

Facilitate problem solving and make sure corrective action is taken

Mediate between line managers with overlapping authorities

Guidelines for assigning process ownership

Manager with most resources or most work invested in the process

Manager that is most affected if the process fails

Process owner must have high enough position to see how the process fits into the big
picture, needs clout to solve functional bickering

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