Abacus Functionalities

For internal use only 1

KEYBOARD MAPPING

Symbols Description

Display

Change

C
Cross-of-Lorraine
fL i

End Item

For internal use only 2

SIGN IN & SIGN OUT

Description
p Entry
y

Sign - in to all work areas SI*2222

Description Entry

Sign - Out from all work areas SO*

Description Entry

Display set address or terminal address J

For internal use only 3

Status Check

Description
p Entry
y

Check status of current

*S
sign in area

Change work area C

Check Status of all sign in

*S*
areas

For internal use only 4

 CITY PAIR AVAILABILITY (CPA)

Description Direct Access Entry

Availability 120MARBOMLON9W

Return date 1R30MAR

For internal use only 5

 FLIGHT INFORMATION

Description Entry

Flight Information from

VA*7
Availability response

Flight Information from PNR VI*1

Segment

Flight Details V*EK409/15DEC

6 For internal use only 6

Booking Air Segments (0)
Description Entry

Basic sell 01Y13

Connecting
g Flights
g 01Y13*

Connecting Flights different

01Y13J14
class of service
Waitlist Sell 01Y13LL

S ll C
Sell Connecting
ti Waitlisted
W itli t d
01Y13LL*
Flights

For internal use only 7

LONG SELL ENTRIES(0)
Description Entry

Direct Sell 09W123Y12SEPBOMDELNN1

Waitlist Sell 09W123Y12SEPBOMDELLL1

GK Sell 09W123Y12SEPBOMDELGK1*Airline RLOC

Open Segment 09WOPENY12SEPBOMDELDS1

For internal use only 8

 CHANGE CLASS OF BOOKING

Description Entry

To change all segments to WCAM

M Class

To change Segments no1 to WC1M

M Class

To change Segment 1
1,2,3,
2 3 4 to
WC1-4M
M Class
To change Segment 1 to M Class
WC1M/2Y
and
d Segment
S t 2 tto Y Cl
Class

9 For internal use only 9

 NUMERALS
CHECK AVAILABILITY 1

OSI / SSR 3

SEAT ASSIGNMENT 4

REMARKS 5

RECEIVED FIELD 6
TICKETING TIME LIMIT 7
PHONE FIELD 9
SELL SEGMENT 0

For internal use only 10

 PNR CREATION
P Phone (9)

R Received/Reference (6)

I Itinerary (1 and 0)

N Name (-)

T Time Limit(7)

For internal use only 11

 PNR CREATION STEPS

1. Check Availability and Sell the seat

2. Enter the Names of the passenger
3 Move Agency Profile (STAR) in the PNR
3.
4. Passenger contact
5. Enter the Time limit
6. Reference/Received From
7. End and Retrieve (ER)
8. IR to retrieve Airlines acknowledgement
g reference

For internal use only 12

 NAME FIELD (-)

D
Description
i ti E t
Entry

Insert an Adult Name -JOSHI/SEEMAMRS

For internal use only 13

 TO MOVE AGENCY PROFILE (STAR)
IN THE PNR

Description Entry

To display Agency Profile N*

To move the Agency details into

NM
PNR

For internal use only 14

 PHONE (9)

Description Entry

Phone details(Mobile) 99892630310-M

Phone details(Office)
( ) 9022-66504000-B

15 For internal use only 15

TICKETING FIELD (7)
Description Entry

7TAW/

Time limit with out (Will queue place PNR to queue 9

date on current date)

7TAW20DEC/
Time limit with date (Will queue place PNR to queue 9
on the given date)

Automated Ticketed
7T-A
Format

For internal use only 16

 RECEIVED FROM (6)

Description Entry

R f
Reference/Received
/R i d ffrom 6L
6Loveena

17 For internal use only 17

END TRANSACTION
Description Entry

End
E d and
dRRetrieve
ti
ER
Transaction

Ignore and Retrieve IR

For internal use only 18

 1 ADULT
125SEPBOMDEL 9W
01M13
130SEPDELBOM 9W
01M13
-KAPOOR/ANIL MR
N*NM

99820098200-M/PASSENGER CTC
7TAW/
TAW/
6LOVEENA
ER
ABACUS PNR
IR
AIRLINE PNR

For internal use only 19

EXERCISE
Create a PNR based on following information
1Adult

Carrier 9W
Class M
Sector BOM-JAI
Departure time 1835
Arrival time 2005
Date 20-Jan

P
Passenger Ph
Phone 9820098200

For internal use only 20

NAME FIELD (-)

Description Entry

Common Surname -2JOSHI/SUPAL MR/SHILPA MRS

adult

For internal use only 21

NAME FIELD (-)

D
Description
i ti E t
Entry

Insert Childs Name -JOSHI/ANU MISS*C05

Childs
Child s SSR 3CHLD/30APR05-2
3CHLD/30APR05 2.1
1

For internal use only 22

NAME FIELD (-)

Description Entry

Common Surname -2JOSHI/SUPAL MR/SHWETAMS*ADT/C11

adult and Child

For internal use only 23

NAME FIELD (-)

Description Entry

Infants Name -I/JOSHI/NIKI MS*I08

SSR Infant 3INFT/JOSHI/NIKI MS/17DEC11-1.1

Details

For internal use only 24

EXERCISE
Create a PNR based on following information
1Adult, 1 Child & 1 Infant

Carrier 9W
Class M
Section BOM-IXU
Departure time 0715
Arrival time 0800
Date 21-JAN

P
Passenger Ph
Phone :- 66504123

For internal use only 25

Display(*)

Description Entry

Retrieve Itinerary field only *I

Display all details of an active PNR in the work

*A
A
area

Display Passenger detail field only PD

For internal use only 26

PNR Status Codes
Scenario Status Code after Status Code after Updates by Airlines
booking request End Transaction

HK
1 SS -
(Booking request is
(Seat Sold)
confirmed)

PN KK
NN (Booking request is (Booking request which
2 was pending airlines
((Request
q for seat)) pending
p g airlines
confirmation) confirmation is now
confirmed)

HL KL
LL (Booking request which
3 (Booking request is on
(Waitlist) was on waitlist status is
waitlist status)
now confirmed)

For internal use only 27

Change Segment Status

Description Entry

Automatic Segment Status Update EWR

For internal use only 28

Update Status Codes

Status Code Status Code after Updates

U d t Travell Consultant
T C lt t
after booking End by Airline to update status
request Transaction code to HK (EWR)

SS HK - -

NN PN KK HK

LL HK KL HK

For internal use only 29

 PNR RETRIVAL

Description Entry

By PNR
*ABCXYZ

By Last Name *-SHARMA

Retrieval by Travel Date and
Name *-25MAR-SHARMA
25MAR SHARMA

By ticket number
*TKT2871981179
By Branch PCC and
Passenger Name *-PD98-PATIL
Unknown Branch PCC and
*-XXXX-PATIL
Passenger Name
30 For internal use only 30
Difference between End and Ignore

Command Modifications to PNR PNR in Work Area

E Modification are sent to airline PNR is removed from work

area

Modifications are ignored and PNR is removed from work

I area
not sent to airline

ER Modifications are sent to airline PNR is redisplayed

Modifications are ignored and

IR PNR is redisplayed
not sent to airline

For internal use only 31

 ITINERARY CANCELLATION

Description Entry

To cancel the entire Itinerary XI

To cancel the specify segment X3

To cancel a range of segments X2-5

To cancel multiple segments

X2/4/6

To cancel Passive Segment GK .1XK

Received From & ER

6ROSYER

32 For internal use only 32

Differences between OSI and SSR

General Facts Description

OSI OSI items are information for the airline(s)only

(Other Service Information) No action or reply is required from them

SSRs are used to inform airlines of special

requests for the passengers in a PNR
SSR
(Special Service Request) SSRs required action and response from the

airlines(s)

For internal use only 33

OTHER SERVICE INFORMATION (3)

Description Entry

Add OSI 3OSI BA PAX SENIOR CITIZEN

Display OSI *P3O

Delete OSI of line number 2 32

Received From & ER 6LoveenaER

For internal use only 34

SPECIAL SERVICE REQUEST (3)

D
Description
i ti E t
Entry

List all the meal codes DU*/SPM

Request for Vegetarian Meal 3VGML

Meal request for specific passenger 3VGML-1.1

Meal request for Infant 3BBML-1.1

For internal use only 35

SSR Cont..

Description Entry

Special meal request for a single 3SPML/PAX NEEDS JAIN

Passenger MEAL

Special meal request for a specific 3SPML/NO ONION AND

Passenger GARLIC-1.2

For internal use only 36

SSR Cont..
Description Entry

List other SSR codes F*SWPQFL

Wheel chair request -

3WCHR/KNEE OPERATED-1.1
specify Passenger

Bassinet for Infant 3BSCT-1.1

Display SSR
SS * S
*P3S

For internal use only 37

SSR Cancellation

Description Entry
32.XX
3 identifier for SSR element
Cancel SSR of
line number 2 1 line number
.XX to delete from the PNR and from
airline system

For internal use only 38

REMARKS FIELD (5)

Description Format

5HR-FARE QUOTED
Add Restricted Remarks in the PNR
INR20000

Add Itinerary Remarks 5HAPPY JOURNEY

Display Remarks *P5

Delete Remarks 52
where 2 is the line no

For internal use only 39

 Ancillary Svcs Optional Remarks

5. AIR/08AUG/U-BOMSIN/N-6183736493784/E-DT/F-5.00USD/R-
00.00USD*<<
5NOTE HOTEL WILL PROVIDE FREE TRANSFERS*
TRANSFERS *
5S1 LIMO PICK-UP IN SIN*
5/DUTY TRAVEL*

*P5
REMARKS
1 AIR/08AUG/U-BOMSIN/N-6183736493784/E-DT/F-5
1..AIR/08AUG/U BOMSIN/N 6183736493784/E DT/F 5.00USD/R
00USD/R-
300.00USD
2.NOTE HOTEL WILL PROVIDE FREE TRANSFERS
3.S1 LIMO PICK-UP IN SIN
4./DUTY TRAVEL
5. : Invoice Remarks (Powersuite Invoice)
5 : Print remarks below the Last segment in itinerary
5S1 : Print remarks after Segment 1
5/ : Print remarks on the Top before segment
53
40 For :
internal use only Delete remarks line 3 40
 5/ Entry

5S1
S1 E
Entry

5 Entry
41 For internal use only 41
EXERCISE
Create a PNR based on following information
1Adult, 1Child (04) (DOB:14NOV05) and 1 Infant (06) (DOB:10FEB09)
Date- 23-Dec
Sector - BOM-BRU
Carrier : 9W
Dep time- 0300
Arr time-
time 0750
Class - Y
Passenger Phone: - 9820098200
OSI Passenger cannot speak English
Itinerary Remarks Have a Nice Trip
Meal Request
Adult Veg Hindu Meal
Child Only Sandwich
I f t
Infant Baby
B b Meal
M l
Wheel Chair for child reason Knee operated

For internal use only 42

 FREQUENT FLYER NUMBER (FF)

D
Description
i ti E t
Entry

Advise FF number FFBA123456

Frequent Flyer associated to the specific

FFBA123456-1.1
passenger

For internal use only 43

FREQUENT FLYER NUMBER (FF)

Description Entry

To display carriers participating in FF

PT*SQ
PT SQ
agreement

Advise FF number to another carrier FFLH123456/SQ-1 1

FFLH123456/SQ-1.1

For internal use only 44

FREQUENT FLYER NUMBER (FF)

Description Entry

To display the FF detail in the PNR *FF

FF
To delete Frequent Flyer No from Line
FF1
number 1 in the PNR

For internal use only 45

PNR E-MAIL (EM)

S
Steps to E
Emailil the
h IItinerary:
i

1 Retrieve the PNR

1.
2. Pass the Email ID
3 6Loveena
3. 6L and
d EM (E
(End
d and
dMMail)
il)

For internal use only 46

PNR E-MAIL (EM)

Description
p Entry
y

Add E-mail address PETEST8775@YAHOO.COM

6Loveena
End the transaction and Email
EMR OR EMXR OR EMXPR

To display the Email details in

*PE
the PNR

For internal use only 47

 Document Type: Itinerary
Entry Used: EMR
48 For internal use only 48
 Document Type: Embedded Itinerary
Entry Used: EMXR

49 For internal use only 49

 Document Type: Embedded Itinerary with PDF
Entry Used: EMXPR
50 For internal use only 50
 Document Type: eTicket
Entry Used: EMTR
51 For internal use only 51
 Document Type: Embedded eTicket
Entry
52 For internal use only
Used: EMTRN0.0 52
 PRE-RESERVED SEATS (PRS) (4G)

Description Entry

Display Seat Map 4G1*

S
Specific
ifi seat numbers
b 4G1/3A-1.1

Specific Seat For All Segments 4GA/3A

Display pre reserved seats *B

Cancel seats for segment1

4GX1-1.1
for passenger 1.1

Cancel all seats 4GXALL

53 For internal use only 53
DIVIDE PNR

STEPS TO DIVIDE A PNR:

Step Action Format Example
1 Display PNR *ABCXYZ
2 Divide name field D1.1
3 Enter RECEIVED FROM 6 RF
4 File divided PNR F
5 Enter RECEIVED FROM 6 RF

6 End & Retrieve ER

Note:
Any amendments should be done only after getting a new Airline R/LOC for the
divided PNR

For internal use only 54

CLONE PNR

Description Entry

Ignore and Clone All Passenger Data

ICAPD
as well as segments
Ignore and Clone All Passenger Data
ICAPD,XI
except the Itinerary

Ignore and Copy Itinerary IC

Ignore
g and Clone and Book onlyy 2seats ICB2

For internal use only 55

 QUEUE
QU U FUNCTIONS
U C O S

Queue Numbers ~ 0-511 are available in Abacus

0-49 are predefined Queues used receiving notification of

PNRs from carriers

50-511 are queues available for subscribers use

For internal use only 56

QUEUE FUNCTIONS

ASSIGNED QUEUE NUMBERS

0 THROUGH 49 AND THEIR FUNCTIONS

SEE DETAILED INFORMATION

F*SNITUO

For internal use only 57

QUEUE ENTRIES

D
Description
i ti E t
Entry

Queue Count QC/

QC/9
Queue counts for a specific Queue

To check a specific Queue number Q/9

For internal use only 58

QUEUE ENTRIES

Description Entry

Ignore current and view next PNR I

QXI
Exit Q

Remove PNR from Q without changes QR

Exit Q and remove PNR QXR

Q

For internal use only 59

WHOLESALE TICKETING

Activate wholesale ticketing 5WT-J5I8/ON

Deactivate wholesale ticketing 5WT-J5I8/OFF

For internal use only 60

Important
p Market pages
p g

Y/MKT/IN1/P10 Airline contact in Mumbai

Y/MKT/IN1/P123 Passport Entries

Y/MKT/IN1/P124 PNR Pricing

Y/MKT/IN1/P116 Secondary Retrieval Carriers in

Abacus

For internal use only 61

ACCESSING HOST HELP SYSTEM - FOX

There are three levels in FOX:

Level 1 - Main Function List (Table of Contents)

Level 2 - Formats of a specific item in Level 1

Level 3 - Detailed information for the specific forma

For internal use only 62

ENCODING / DECODING
For Encoding Decoding

City W/-CCBangkok W/*BKK

Country HCCC/India HCCC/IN

State in U S A HCCFlorida HCCFL

W/*AY OR
Airline W/-ALFinnair
W/*105

Airport W/-APNARITA W/*NRT

For internal use only 63

Abacus Atlas

Description Entry

10 closest airport to a city W/-CYDARJEELING

W/-CYBOMBAY IN
W/-CYBOMBAY,IN
Distance between two cities
CYPUNE,IN

Distance between two Airports W/-ATLHRATLGW

Display
sp ay multiple
u t p e Airports
po ts in a ccity
ty PXM*LON
O

For internal use only 64

CALENDER

Description Entry

Calendar for a specific

TJUN
Month

Calendar for a specific

TJUN/15
Month and yyear

Number of days between

T12APR-20APR
two dates

For internal use only 65

 TIME

D
Description
i ti E t
Entry

Current Time T*SYD

Convert time in relation

TET1800SYD/BOM
to another city

Time Difference between

TETSYD/BOM
two cities

For internal use only 66

CURRENCY

Description Entry

List all the Currency code DC*CUR

List Details using the

DC*AED
Currency Code

Currency conversion DCSGD1000/INR

For internal use only 67

 MINIMUM CONNECTING TIME

Description Entry

Specific Airport T*CT-ORD

Specific Airport and Carrier T*CT-ORD/AA

Specific Airport and Multiple Carrier

T*CT-ORD/AADL
Verify MCT in a PNR
VCT*

68 For internal use only 68

 NEUTRAL UNIT OF CONSTRUCTION

Description Entry

Display NUC conversion table FC*

ROE for a specific currency FC*INR

Convert specific currency to NUC FCINR500/NUC

Convert NUC to specific

p currency
y FC500.21/INR

69 For internal use only 69

 SCHEDULE (S)

Description Entry

General Schedule SBOMLHR/ES

Schedule for specific carrier SBOMLHRBA/ES

Extended Schedule for specific date

S12APRBOMLHRBA/ES
and carrier

70 For internal use only 70

 SCHEDULE (S)
Description Entry

Return Schedule for current date SR

Return Schedule for a specific date SR12MAY

Return Schedule on different carrier SR9W

71 For internal use only 71

 TIMATIC

Description Entry

Toggle
gg to Timatic TIM

To check All details TIRA/NABOM/EMHKG/DELAX

Toggle to Host QUIT

72 For internal use only 72

 FLIGHT MANIFEST INFORMATION
Description Entry

List of Confirmed Pax LC9W119/25JUNLHRBOM

L1*
Display First Pax from List

L*
Redisplay the List
List Cancelled Pax
LX9W2237/29JULBOMDEL

List Waitlist Pax LWBA138/20MARBOMLHR

List Pending Pax LPBA138/20MARBOMLON

LH9W2234/12SEPDELBOM
List ALL Status Booking

73 For internal use only 73

Abacus Vision

W att Abacus
We Ab will
ill b
be th
the number
b ONE facilitator
f ilit t
for the travel and leisure industry.

For internal use only 74

 Thank You
17 October 2007 Eye For Travel India

75