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Retail & Customer Service Resume

Jessica Perez has over 7 years of experience in retail management and customer service. She has held positions at EDD, Ann Taylor Loft, H&M, and Forever 21, where her responsibilities included customer service, scheduling, payroll, inventory management, and training and supervising employees. Perez is currently pursuing her Bachelor's Degree in Marketing at San Jose State University, having already earned her Associate's Degree in Business Administration from De Anza Community College.

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64 views2 pages

Retail & Customer Service Resume

Jessica Perez has over 7 years of experience in retail management and customer service. She has held positions at EDD, Ann Taylor Loft, H&M, and Forever 21, where her responsibilities included customer service, scheduling, payroll, inventory management, and training and supervising employees. Perez is currently pursuing her Bachelor's Degree in Marketing at San Jose State University, having already earned her Associate's Degree in Business Administration from De Anza Community College.

Uploaded by

api-374425612
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Jessica Perez

4294 Meg Drive San Jose, CA 95136 Phone: 408-892-6964 E-Mail: jessicaannef21@gmail.com

Experience
EDD 2015-2016
Student Assistant
I helped with making the employer accountable for not filing the employee as an employee and instead hired
them as an independent contractor.
Filed reports for the error from the employer
Contacted employers to have them comply with the California state handbook.

Ann Taylor Loft 2015-2015


Sales Lead
Closed/opened the store
Counted out the registers for opening and closing
Payroll
Scheduled employees for breaks
Managed the employees of their customer service and ability to maintain store cleanliness
Maintained cleanliness of the store
Customer service
Merchandise the store during floor sets
Bank runs to get change
Review profit and loss
Ensuring that all productivity numbers and sales are met
Training, coaching, counseling and disciplining team members and shift
managers
Reviewing business practices, determining the needs of customers, team members and identifying performance
opportunities to create strategies that
improve overall business performance

H&M 2013-2015
Head Cashier
Managed other sales associates on register
Approved returns
Customer service
Maintain cleanliness of the store and cash register area
Merchandised the store during floor sets
Maintain go backs
Forever 21 2010-2013
Sales Associate
Customer service
Maintain cleanliness of the store and cash register area
Merchandised the store during floor sets
Maintained go backs
Trained new hires

Education
San Jose State University 2016-2018
Pursuing my Bachelors Degree with the concentration of Marketing

De Anza Community College 2015-2017


Associates Degree in Business Administration.

West Valley Community College 2010-2015

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