UNIT - I
INTRODUCTION
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Introduction of Insurance
insurance is designed to protect and to product family against
financial uncertainties that may result due to unfortunate demise or
illness. It can also view as a comprehensive financial instrument, as a part
of the financial planning offering savings & investment facilities along
with cover against financial loss. By choosing the right policy as per the
needs. i.e. customized solutions, you will be able to plan for a secure
future for yourself and your loved ones.
We all have different financial needs and objectives. But
insurance plays a fundamental role in most of our plans for financial
security. That's because of the variety of insurance plans available and
the many ways they can be customized to meet unique needs at different
periods of your .
Insurance Industry
The business of insurance started with marine business. Traders,
who used to gather in the Lloyds coffee house in London, agreed to share
the losses to their goods while being carried by ships. The losses used to
occur because of pirates who robbed on the high seas or because of bad
weather spoiling the goods or sinking the ship. The first insurance policy
was issued in 1583 in England. In India, insurance began in 1870 with
insurance being transacted by an English company, the European and the
Albert. The first Indian insurance company was the Bombay Mutual
Assurance Society Ltd, formed in 1870. This was followed by the
Oriental Assurance Co. in 1874, the Bharat in 1896 and the Empire of
India in 1897.
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Later, the Hindustan Cooperative was formed in Calcutta, the
United India in Madras, the Bombay in Bombay, the National in
Calcutta, the New India in Bombay, the Jupiter in Bombay and the
Lakshmi in New Delhi. These were all Indian companies, started as a
result of the swadeshi movement in the early 1900s. By the year 1956,
when the insurance was nationalized and the Insurance Corporation of
India (LIC) was formed on 1st September 1956, there were 170 companies
and 75 provident fund societies transacting insurance business in India.
After the amendments to the relevant laws in 1999, the L.I.C. did not
have the exclusive privilege of doing insurance business in India. By
31.3.2002, eleven new insurers had been registered and has begun to
transact insurance business in India.
Need of Insurance
Assets are insured, because they are likely to be destroyed, through
accidental occurrences. Such possible occurrences are called perils. Fire,
floods, breakdowns, lightning, earthquakes, etc, are perils. If such perils
can cause damage to the asset, we say that the asset is exposed to that
risk. Perils are the events. Risks are the consequential losses or damages.
The risk to an owner of a building, because of the peril of an earthquake,
may be a few lakhs or a few crores of rupees, depending on the cost of
the building and the contents in it.
The risk only means that there is a possibility of loss or damage.
The damage may or may not happen. Insurance is done against the
contingency that it may happen. There has to be an uncertainty about the
risk. Insurance is relevant only if there are uncertainties. If there is no
uncertainty about the occurrence of an event, it cannot be insured against.
In the case of a human being, death is certain, but the time of death is
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uncertain. In the case of a person who is terminally ill, the time of death
is not certain, though not exactly known. He cannot be insured.
Insurance does not protect the asset. It does not prevent its loss
due to the peril. The peril cannot be avoided through insurance. The
peril can sometimes be avoided, through better safety and damage control
management. Insurance only tries to reduce the impact of the risk on the
owner of the asset and those who depend on that asset. It only
compensates the losses and that too, not fully.
Only economic consequences can be insured. If the loss is not
financial, insurance may not be possible. Examples of non-economic
losses are love and affection of parents, leadership of managers,
sentimental attachments to family heirlooms, innovate and creative
abilities, etc.
With largest number of insurance policies in force in the world,
Insurance happens to be a mega opportunity in India. Its a business
growing at the rate of 15-20 per cent annually and presently is of the
order of Rs 450 billion. Together with banking services, it adds about 7
per cent to the countrys GDP. Gross premium collection is nearly 2 per
cent of GDP and funds available with LIC for investments are 8 per cent
of GDP.
Yet, nearly 80 per cent of Indian population is without insurance
cover while health insurance and non- insurance continues to be below
international standards. And this part of the population is also subject to
weak social security and pension systems with hardly any old age income
security. This itself is an indicator that growth potential for the insurance
sector is immense.
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A well-developed and evolved insurance sector is needed for
economic development as it provides long-term funds for infrastructure
development and at the same time strengthens the risk taking ability. It is
estimated that over the next ten years India would require investments of
the order of one trillion US dollar. The Insurance sector, to some extent,
can enable investments in infrastructure development to sustain economic
growth of the country.
Insurance is a federal subject in India. There are two legislations
that govern the sector- The Insurance Act- 1938 and the IRDA Act- 1999.
The insurance sector in India has come a full circle from being an open
competitive market to nationalization and back to a liberalized market
again. Tracing the developments in the Indian insurance sector reveals the
360-degree turn witnessed over a period of almost two centuries.
Indian Insurance Industry: Insurance may be described as a
social device to reduce or eliminate risk of and property. Under the plan
of insurance, a large number of people associate themselves by sharing
risk, attached to individual. The risk, which can be insured against
include fire, the peril of sea, death, incident, & burglary. Any risk
contingent upon these may be insured against at a premium
Home Insurance:
Your home is an investment of a time, but protecting that
investment need not cost lot of time or money! Bharti AXA Home
Insurance protects your house and valuable contents against fire, burglary
and other perils. Just declare the value of your assets to get home
insurance starting at Rs. 250 per year.
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To accommodate your home insurance needs, we have tailored 2
levels of cover exclusive to online purchase.
Basic Insurance Cover
Fire insurance for building/structure
Fire insurance for contents
Basic Cover + Burglary Insurance Cover
All the above benefits
Burglary insurance covering
o Fitting and fixtures
o Personal content
Add-on Covers
To stay completely protected why not add Bharti AXA's range of optional
cover to your home insurance policy.
Jewellery and valuable cover - Includes jewellery (gold and
silver) and valuables (camera, watches, etc.) against fire,
burglary, theft, waylaying, snatching, and natural calamities
Domestic appliances cover - Includes domestic appliances
(refrigerator, washing machine, etc.) against fire, burglary
(excluding theft), natural calamities and breakdown
Terrorism cover - Includes your building and content against
any damages or losses caused due to any acts of terrorism
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Inclusions
Our Home insurance includes:
1. Cover against fire and allied perils for
o Building, fixtures & fitting, and renovation
2. Cover against fire, allied perils and burglary for
o Home contents, valuable, appliances and jewellery
o Newly purchased contents up to 10% of the sum insured
3. Cover against loss or damage of household goods in
transit within India
:Exclusions
Our Home Insurance excludes:
1. Loss or Damage to insured property caused by war or war
like operations
2. Wilful act or negligence of the insured
3. Cracking, scratching or breakage of lens in respect of
articles of brittle and fragile nature
4. Please refer our policy wordings for more details.
:Claim Process
Register a claim by contacting our 24 hours helpline on 080-49123900 or
email us at claims@bharti-axagi.co.in. Please intimate the help desk as
soon as the claim occurs, so that we can provide you quick service.
While registering the claim, please provide the following information:
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1. Name of insured
2. Policy number
3. Contact details
4. Date & time of loss
5. Location of loss
6. Nature & extent of loss
Claim form, death/disability certificate, admission/discharge summary are
the basic documents required for claim settlement.
Depending upon the coverage opted for, benefit under the policy will be
calculated and the claim will be settled within 10 days of receipt of all
documents.
OBJECTIVES
To determine and analyze the Market Potential of the Bharathi AXA
General Insurance.
To study the overall scenario currently prevailing in the market, namely,
the per capital income, purchasing power, occupation, literacy rate, etc..
To do a performance evaluation of Bharathi AXA General Insurance
products in comparison on with other insurance companies.
To analyze the Customer Awareness towards Home Insurance.
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UNIT - II
RESEARCH METHODOLOGY
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Research Methodology
While making a study we very often look for what type of research
methodology is to be used in this type of study. For implementation of a
proper research methodology we have to first understand the meaning of
research.
Research is a process with the help of which new concepts arises. It
is the increase in the actual knowledge stock. It can be called as
movement from known to unknown and vice-versa. It is also a continuous
process. It is a scientific as well as systematic process, which includes
defining and redefining the problem to develop hypothesis, to collect and
define the information/data, to analysis the information and bring out the
mother of Discovery. An individual makes the effort in research and
society or public takes its benefits because the results are usually
generalized.
Data collection
The word data means any raw information, which is either
quantitative or qualitative in nature, which is of practical or theoretical
use. The task of data collection begins after a research problem has been
defined and research design chalked out. While deciding about the
method of data collection, the researcher should keep in mind that there
are two types of data primary and secondary.
- :Primary data
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This is those, which are collected afresh and for the first Time, and
thus happen to be original in character. There are many ways of data
collection of primary data like observation method, interview method,
through schedules, pantry Reports, distributors audit, consumer panel etc.
The Team Managers and employees of both the Department were
consulted to get information about procedure of both the online and off
line share trading. But the method used by us for the primary data
collection was through questionnaires.
Questionnaire method
For the collection of primary data I used questionnaire method. A
formal list of questions, which are to be asked, is prepared in a
questionnaire and questions are asked on those bases. There are some
merits and demerits of this method. These as under: -
- :Merits
.Low cost even when universe is large .1
.It is free from bias of interviewer .2
.Respondents have proper time to answer .3
.Respondents who are not easily approachable can also be reachable .4
.Large samples can be made .5
2. Secondary data: -
These are those data, which are not collected afresh and are used earlier also
and thus they cannot be considered as original in character. There are many ways of
data collection of secondary data like publications of the state and central govt.,
reports prepared by researchers, reports of various associations connected with
business, Industries, banks etc. And the method, which was used by us, was with the
help of reports of the company.
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Sample Size
We have meet 100 peoples during requirement Advisor and policy
selling have fill up the questionnaire and given response
.LIMITATIONS
Some of the respondents were not cooperative.
Some respondents were hesitating to give business details.
Biasness is another limitation that the scope of the survey.
The reliability and scope of survey greatly relies on the cooperation
of the respondents.
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UNIT III
COMPANY PROFILE
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About Bharti Enterprises
Bharti Enterprises is one of India's leading business groups with
interests in telecom, agri business, financial services, retail and
manufacturing. Bharti has been a pioneering force in the Indian telecom
sector with many firsts and innovations to its credit. Bharti Airtel
Limited, the group's flagship company, is a leading global
telecommunications company with operations in 20 countries across Asia
and Africa. The Company ranks amongst the top 4 mobile service
providers globally in terms of subscribers.
Other business ventures of the group include Bharti Softbank - a
JV between Bharti Enterprises and Softbank Corp - for mobile internet.
Beetel Teletech, a group company, is India's India's leading manufacturer
and distributor of telecom and allied products.
The group has a JV "FieldFresh Foods" with Del Monte Pacific
Ltd, to offer fresh and processed fruits and vegetables in the domestic as
well as international markets. Bharti has JVs with AXA, world leader in
financial protection and wealth management, for Life Insurance and
General Insurance. The group has presence in the retail sector through
Bharti Retail that operates stores in multiple formats. It also has a JV -
Bharti Wal-Mart - with Wal-Mart for wholesale cash-and-carry and back-
end supply chain management operations in India.
About AXA
The AXA Group is a worldwide leader in insurance and asset
management, with 160,000 employees serving 102 million clients. In
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2012, total Revenues were up 2% to Euro 90,126 million and underlying
earnings were up 9% to Euro 4,251 million. AXA Group offer insurance,
savings and investment products and services which also encourage and
reward environmentally responsible behavior, as well as help reduce
social exclusion.
The AXA ordinary share is listed on compartment A of Euronext
Paris under the ticker symbol CS (ISN FR0000120628 - Bloomberg: CS
FP - Reuters: AXAF.PA). AXA's American Depository Shares are also
quoted on the OTC QX platform under the ticker symbol AXAHY. The
AXA Group is included in the main international SRI indexes, such as
Dow Jones Sustainability Index (DJSI) and FTSE4GOOD, and is the
founding member of the UN Environment Programme's Finance Initiative
(UNEP FI) Principles for Sustainable Insurance.
About Bharti AXA General Insurance Company Limited
Bharti AXA General Insurance Company Ltd is a joint venture
between Bharti Enterprises, a leading Indian business group and AXA, a
world leader in financial protection. The joint venture company has a
74% stake from Bharti and 26% stake of the AXA Group. The
organization commenced national operations in August 2008 and
currently has 59 branch offices across the country.It is the first
organization in the general insurance industry to receive dual
certifications of ISO 9001:2008 and ISO 27001:2005 within the first year
of operations in 2009 and subsequently the certification has been renewed
in 2012 for further 3 years.
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List of Directors
DIN/DPIN/PAN Full Name Designation
CEO & Managing
06474773 Deepak Iyer
Director
00066080 Bharat Sumant Raut Independent Director
00028320 Jitender Balakrishnan Independent Director
07087902 Uma Ajay Relan Independent Director
Non-Executive
00028728 Akhil Kumar Gupta
Director
Non-Executive
03521887 Gaelle Marie Blandine Olivier
Director
Jean Louis Christian M Laurent Non-Executive
07101738
Josi Director
Non-Executive
00162229 Lalit Ahluwalia
Director
Non-Executive
00042494 Rakesh Bharti Mittal
Director
07268064 Rahul Bhatnagar Additional Director
Amelie Marie Breitburd Nee
06609124 Additional Director
Belge
BHARTI AXA GENERAL INSURANCE LEADERSHIP TEAM
Mr. Deepak Iyer
Chief Executive Officer & Managing Director
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Mr. Mathieu Verillaud
Chief Financial Officer
Mr. Pankaj Oberoi
Chief Distribution Officer
Mr. Parag Gupta
Chief Underwriting Officer
Ms. Shilpa Vaid
Chief Human Resources & Corporate Responsibility Officer
Ms. Varij Pujara
Chief Business Development & Partnerships Officer
Mr. Upendra Namburi
Chief Innovation & Marketing Officer
Mr. Rajagopal G
Sr. Vice President & Head of Operations & Claims
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Mr. Sandip Chakraborthy
Sr. Vice President & Head of Information Technology
Mr. Parag Deodhar
Sr. Vice President & Head of Risk
Ms. Lakshmi Vishnampet
Appointed Actuary
:Our Vision
"To be the Preferred General Insurance Company for our Customers,
Employees, Shareholders, Business Partners & Society"
At Bharti AXA GI, we live by the simple truth; insurance plays an
important role in protecting organizations and individual aspirations.
Through comprehensive and innovative insurance solutions, we seek to
redefine industry standards by offering unparalleled and empathetic
service to every Indian. This ropes in our collective vision to be the
preferred General Insurance Company for our Customers, Employees,
Shareholders, Business partners & Society.
Backed by our constant endeavor to find new and improved ways
to add value to our customers through our innovative product and service
offerings, we always seek to make a difference through our professional
and pragmatic approach. Working as a team with utmost integrity we
strive to maintain best in class standards. We assure you to be by your
side in your hour of need. We do this on the strengths of our vision,
purpose and values:
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Our Core Values
Innovation
Constantly striving to find new and improved ways to add value to all our
stake holders. Our innovative spirit has driven us to launch revolutionary
products.
Integrity
Always being responsible and doing the right thing. We have settled over
8 lakh claims in six years, a testimony to our focus on customer
.centricity
Professionalism
Always seeking to make a difference. With sheer professionalism we
have managed to surpass targets and increase our growth in leaps and
.bounds
Pragmatism
Facing reality with courage and focusing on outcomes. Our
pragmatic, realistic approach to insurance has made us amongst the
fastest growing insurers in India.
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Team Work
Being one company, one diverse team. Our dedicated team of employees,
agents, partners and associates has enabled us to reach a milestone of 54
lakh + policies in just six years.
Our Purpose
Bharti AXA General Insurance believes that insurance plays an important
role in protecting organizations and individual aspirations. Through our
comprehensive and innovative insurance solutions, we seek to redefine
industry standards by offering unparalleled and empathetic service to
every Indian.
:Awards
Asia Insurance Industry Awards 2014 - Tech Initiative of the Year
Bharti AXA General Insurance has been awarded the Asia Insurance
Industry award for the technology initiative that makes use of existing
technology to increase digital outreach and insurance penetration to
towns and cities where physical distribution infrastructure is not
available.
IES Award: Excellence Award by the Institute of Economic Studies
Bharti AXA General Insurance was awarded the Excellence award by the
Institute of Economic Studies in March 2014. This award cuts across
industries and is not restricted to the finance sector.
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BFSI: Best Insurance Company in the Private Sector - General 2014
Bharti AXA General Insurance was proclaimed the 'Best Insurance
Company in the Private Sector - General' by the World HRD Congress at
the BFSI Awards, 2014.
Finnoviti: Editor's choice award for service innovation 2013
Bharti AXA General Insurance was awarded the 'Editor's Choice Awards
for Service Innovation', at Banking Frontier's Finnoviti 2013.
Outstanding Performance in Insurance Category Award 2013
Bharti AXA General Insurance received "Outstanding Performance in
Insurance Category for 2013" award at the Hyundai's CCS Vendor
Conclave 2013.
Claims Initiative of the Year Award 2012
Bharti AXA General Insurance bagged "Claims Initiative of the Year"
award for Dedicated Health Claims Handler service at the Star of the
Industry Awards 2012 held on 14th February 2013.
Commercial Lines Growth Leadership Award 2012
Bharti AXA General Insurance has been conferred the "Commercial
Lines Growth Leadership Award 2012" at the India Insurance Awards
2012.
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Best Employer Brand Award 2012
Bharti AXA General Insurance was conferred the "BEST EMPLOYER
BRAND" award by jury and council of board members of IPE BFSI
Awards.
Best Product Innovation Award 2012
Bharti AXA General Insurance has been conferred the "Best Product
Innovation Award 2012" at the India Insurance Awards 2012.
CSR Philosophy at Bharti AXA General Insurance Company
We commit ourselves to shaping a better tomorrow by choosing
empathy over sympathy, respect over pity, and contribution over
payment; to meaningfully transform the society at large as "we choose to
care"
Global Volunteering Challenge
This is part of the week long CR programme. In 2014 we stood
second globally in the "Global Volunteering Challenge" which was an
effort to promote the culture of volunteerism for worthy causes amongst
our employees. In 2013, we participated in the global walk challenge to
stand number one globally and we donated the highest contribution
amount of 20,000 Euros to Concern India Foundation. in 2012, we stood
first amongst the AXA Asia entities..
Employees enthusiastically participate in the CR week Global challenge
year on year to contribute to a greater cause and vision. In 2014 our
employees contributed a phenomenal 11,712 man hours out of the
1,32,616 Hours collected globally by all AXA entities and we donated the
second highest contribution amount of.18,000 Euros to Satya Bharti
Schools. This was possible due to their selfless efforts in various
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volunteering activities such as visit to NGOs orphanages and old age
homes, Chabeel, risk education workshops, cooking food for the D & I
day stalls and many more.
Diversity and Inclusion
Bharti AXA GI is committed in promoting Diversity and Inclusion
by creating a work environment where all employees are treated with
dignity and respect; and where individual differences are valued. The
D&I board is dedicated to cultivate a diverse and inclusive environment
where all employees feel fully engaged and included in our business and
strategy to become the "Preferred Company".
As part of the AXA Global D&I Day celebration held for the first
time on June 10th 2013, we celebrated the day to widen the scope of
diversity beyond gender in a meaningful way.
To rejuvenate our focus and efforts on building an inclusive organization,
we at Bharti AXA GI dedicate one day of the CR Week as "Diversity &
Inclusion Day" to celebrate the diversity of the team. Diverse ethnic dress
codes, stalls with food prepared by the employees, created a festive
atmosphere and a spirit of employee engagement in social harmony.
The proceeds collected from the sale of food at the stalls were
utilized towards funding various risk education projects conducted in
collaboration with Local NGOs . Many Local NGOs were invited to put
up stalls at office premises to showcase and sell their products like
clothes & handicrafts to help them raise funds.
Risk Education
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Keeping in mind the increased need to spread awareness around
gender sensitivity and related issues, we at Bharti AXA GI dedicate one
day of the CR Week this year as "Risk Education Day". On this day we
organize camps, in association with Concern India Foundation, where
employees volunteered to conduct sensitization workshops that helped
girls from underprivileged backgrounds to safeguard themselves against
perils of society which included identifying a 'good touch' and a 'bad
touch'.
Other risk awareness programmes on road safety, healthy habits
and other social/civic issues are also conducted.
Apart from the above programs which we do on Risk Education
Day, on a regular basis we keep conducting awareness programs for
employees as well as for underprivileged women & children on diverse
risk topics.
Awards Accolades & Other key Projects
Bharti AXA General Insurance Company was awarded the
Changemaker Company of the Year Award (2014 Bronze) for Corporate
Responsibility.
The Changemaker Company of the year is part of the Change
maker - Corporate Responsibility Awards instituted by Bharti Foundation.
the philanthropy entity of the Bharti Enterprises . The awards are to
recognize efforts of Bharti Group Companies to integrate corporate
responsibility as an integral part of their everyday business. Amongst the
five awards categories, Bharti AXA GI won the most prestigious award of
the evening , The jury assessed nominees on eight different parameters
ranging from the Company's Vision and its integration with Corporate
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Responsibility, Social & Community Initiatives, Innovative use of
Business products & services and more.
Bharti AXA GI has consistently won this award for the second year
for its year round CSR efforts focused on the 3 pillars- Women and
Children, Health & Education and disaster relief.
At Bharti AXA GI, we ensure that womens empowerment and
gender equality stand at the heart of our work to build a better tomorrow
and thus bring in inclusive culture. In the year 2013 Bharti AXA General
Insurance Company channelized most of the organizations CSR
initiatives towards women and children focused projects. This supports as
a pillar while we embark our journey to be the preferred general
Insurance company in India.
OUR INSURANCE PLANS
Car Insurance
Two Wheeler Insurance
Health Insurance
Critical Illness Insurance
Personal Accident Insurance
Home Insurance
Travel Insurance
Other Insurances
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UNIT IV
DATA ANALYSIS & INTERPRETATION
1. Have you Aware about Home Insurance in Bharthi Axa General
Insurance.
Sl. Response No. of % of
No. Respondents Respondents
1 Yes 26 26
2 No 74 74
Total 100 100
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Interpretation
Observed from the above table that 74% of the Respondents are aware of
home insurance in Bharathi Axa General Insurance and 26% of the
respondents Not aware.
2. Which of the following Source of information provided to opting
these Plan
Sl. Response No. of % of
No. Respondents Respondents
1 Agent 12 12
2 Employer 11 11
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3 Press 18 18
4 Relatives 10 10
5 T.V 08 08
6 Internet 04 04
7 Bankers 10 10
8 Brokers 08 08
9 Friends 10 10
10 Mobile 10 10
Total 100 100
Interpretation
Observed from the above table that 18% of respondents are
following source of information in Press,12% of respondents are
follows in agent , 11% of respondents are follows in Employer, 10 %
of respondents are follows in a Relatives, Bankers, Friends and
Mobile, 08% of respondents are follows in a Brokers and T.V., and
04% of respondents follows in Internet.
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3. Which Insurance Companies you know
Sl. No. Response No. of % of
Respondents Respondents
1. LIC 05 05
2. Birla 05 05
3. HDFC 09 09
4. Bajaj 04 04
5. ICICI 07 07
6. SBI 10 10
7. Sriram 10 10
8. Kotak 05 05
9. Aviva 04 04
10. Reliance 11 11
11. Tata AIG 04 04
12. MetLife 06 06
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13. Max Newyork 05 05
14. Sahara 10 10
15. Bharthi 05 05
Total 100 100
Interpretation
In this Observation 11% of respondents are know Reliance company,
10% of respondents are know SBI, Sriram and Sahara companies,
09% of respondents are know HDFC company, 07% of respondents
are know ICICI company, 06% of respondents are know 06% of
respondents are know Metlife company, 05% of respondents are know
LIC , Birla, Kotak, Max newyork and bharathi companies, and only
04% of respondents are know Bhajaj , Aviva and Tata AIG companies.
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4. What purpose and need you have for taking Insurance plan
Sl.No. Response No. of % of
Respondents Respondents
1 Tax Saving 10 10
2 Investment 18 18
3 Life Risk 12 12
4 Regular Returns 19 19
5 Safety 11 11
6 Retirement Benefits 15 15
7 Others 15 15
Total 100 100
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Interpretation
In my close observation I discover that 19% of respondents are taking
Insurance plan is regular returns, 18% of respondents are taking
Insurance plan is Investment, 15% of respondents are taking Insurance
plan is Retirement Benefits and other plans, 12% of respondents are
taking Insurance plan is Life Risk and only 10% of Respondents are
taking Insurance plan is Tax saving.
5. Give the Ranking to below policies
Sl. Response No. of % of
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No. Respondents Respondents
1 Endowment 10 10
2 Whole life 21 21
3 Money back 19 19
4 With profit 02 02
5 Joint life 08 08
6 Children's 12 12
7 Home 18 18
8 Others 10 10
Total 100 100
Interpretation
I observed from this table is 21% of respondents are Whole life
policies, 19% of respondents are money back policies , 18% of
respondents are home policies, 12% of respondents are childrens
policies,10% of respondents are Endowment, other policies, 08% of
respondents are joint life policies and 02% of Respondents are only
profit policies.
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6. Your preference for Premium period
Sl. Response No. of % of
No. Respondents Respondents
1 Annual 19 19
2 Half yearly 41 41
3 Quarterly 20 20
4 Monthly 20 20
Total 100 100
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Interpretation
I observed from above table is 41% of respondents are prefer Half
yearly
Premium period, 20% of respondents are prefer Quarterly and
Monthly Premium periods, 19% of respondents are prefer only Annual
premium period.
7. How do you pay your premium
Sl. Response No. of % of
No. Respondents Respondents
1 Salary deduction 18 18
2 Through agent 32 32
3 By Cash 10 10
4 By cheque 22 22
5 Online payment 18 18
Total 100 100
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Interpretation
I observed in this table 32% of respondents are pay Through agent ,
22% of respondents are pay by a cheque , 18 % of respondents are pay
Salary deduction and Online payments, and 10% of respondents are
pay by a cash.
8. Your preference to mode of payment
Sl. Response No. of % of
No. Respondents Respondents
1 By cash 26 26
2 By cheque 44 44
3 On account transfer 30 30
Total 100 100
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Interpretation
Observed from the above table 44% of Respondents are Prefer by a
cheque ,30% of Respondents are prefer by a account transfer and 26%
of respondents are prefer by a cash.
9. Are you preferred for future policies
Sl. Response No. of % of
No. Respondents Respondents
1 Yes 41 41
2 No 59 59
Total 100 100
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Interpretation
In my close Observation I discovered that 59% of Respondents are not
preferred for Future Policies and 41% of Respondents are prefering.
10. Have hold the Insurance policy
Sl. Response No. of % of
No. Respondents Respondents
1 Yes 18 18
2 No 82 82
Total 100 100
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Interpretation
I observed in this table 82 % of Respondents have not ready to hold the
Home Insurance Policy and 18% of Respondents have ready.
11. Do you presently have any Home Insurance Policy.
Sl. Response No. of % of
No. Respondents Respondents
1 Yes 14 14
2 No 86 86
Total 100 100
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Interpretation
I observed in this table 86% of respondents not have Home Insurance
Policy and 14% of Respondents have.
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UNIT V
CONCLUSIONS & SUGGESTIONS
Concussions:
1. Majority of people not aware of Home Insurance Policy
2. Majority of the People not aware of Bharti Insurance
3. Majority of People depending on Agents
4. Majority of customers not ready to prefer future plans
5. Majority of the customers also not ready to hold the policy
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Suggestions:
1. Awareness Programmes should be conducted on Home Insurance
2. Advertisements should be given about Bharti AXA
3. Training should be provided to agents Home Insurance
4. Benefits of Home Insurance programs should be conduct
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5. Better Service should be provided to customers to hold and go for
future policies.
Questionnaire
Name:
Address:
Email ID:
Mobile No.:
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1. Have you Aware about Home Insurance in Bharthi Axa General
Insurance. [ ]
a) Yes b) No
2. What are the Source of information [ ]
a) Agent b) Employer c) Press
d) Relatives e) T.v f) Internet
g) Bankers h) Brokers i) Friends j) Mobile
3. What Insurance Companies you know [ ]
a) LIC b) Birla c) HDFC d) Bajaj
e) ICICI f) SBI g) Sriram h) Kotak
i) Aviva j) Reliance k) Tata AIG l) Metlife
m) Max Newyork n) Sahara o) Bharthi
4. What purpose you have for Insurance [ ]
a) tax saving b) investment c) life risk
d) regular returns e) health maintenance
f) retirement benefits g) others
5. Give the Ranking to below policies
Endowment [ ]
Whole life [ ]
Money back [ ]
With profit [ ]
Joint life [ ]
Children's [ ]
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Home [ ]
Others [ ]
6. Your preference for Premium period [ ]
a) Annual b) Half yearly
c) Quarterly d) monthly
7. How do you pay your premium [ ]
a) Salary deduction b) Through agent c) By cash
d) By cheque e) Online payment
8. Your preference to mode of payment [ ]
a) By cash b) By cheque c) On account transfer
10. Are you preferred for future policies [ ]
a) Yes b) No
11. Have hold the Insurance policy [ ]
a) Yes b) No
12. Your current type of policy [ ]
a) Endowment b) Joint Life c) Whole Life
d) Children e) Money Back f)Home f) ULIP
13. Do you presently have any Home Insurance Policy. [ ]
a) Yes b) No
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BIBLIOGRAPHY
Fundamentals of insurance P.K.Gupta .1
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Principle of insurance, Himalaya Publication Dr.periasamy .2
Research Methodology, Wishwa Prakashan C.R.Kothari .3
: Websites
1. www.google.com
2. www.bharathiaxagi.com
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